User Manual

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At the end of the My family contact list, there is a contact titled Emergency. This cannot be changed or edited by the
User or the Primary Administrator.
 When this contact is selected, it will ask the User to confirm that he or she wants to call 911. To confirm, the User
must tap to continue the call.
 After a call to 911 is made, the watch will be able to receive a call from any number for 10 minutes. After 10
minutes, the watch will resume normal functionality and receive calls from preset contact numbers.
Note: This is so that the 911 operator is able to call the User back in the event the call with 911 is prematurely
terminated.
SOS Button
The bottom left button on the side of the watch is the SOS key.
 SOS is triggered when the SOS key is held for 5 seconds.
 When SOS is triggered, the device will automatically call the Primary Administrator’s phone.
 If the Administrator does not answer, the device will ask the User if he or she would like to call 911. The User
must tap to continue the call.
Whenever the SOS button is activated or 911 is dialed, all of the Family/Guardian contacts will receive a notification.
Emergency Call
Although all devices are equipped with 9-1-1 emergency calling capabilities, this device may or may not permit its
location to be approximated during a 9-1-1 call.*
*Availability of this feature depends on upgrades to the (a) wireless network and (b) 9-1-1 calling system that are
required to be installed by the local 9-1-1 response agency or public safety answering point (PSAP); these upgrades
may not be available everywhere within our wireless coverage area or your roaming area. This approximation of the
phone’s location and the transmittal of location information are subject to emergency situations, transmission limits,
network problems/ limitations, interconnecting carrier problems, your phone, buildings/ tunnels, signal strength and
atmospheric/topographical conditions, and may be curtailed, interrupted, dropped, or refused. The phone’s approximate
location is transmitted to the local 9-1-1 response agency or PSAP while the call is in progress; this approximation is
intended solely to aid the PSAP in dispatching emergency assistance or to limit the search area for emergency services
personnel. You should not rely solely on a mobile device for essential communications (such as a medical or other
emergency). Please see T-Mobile’s Terms and Conditions, and Privacy Policy for additional service restrictions and
details.
Switching the watch band