Product Warranty

2. Yujin Robot Inc. Technical Support will attempt to help you resolve your problem over the
telephone. During problem resolution, Yujin Robot Inc. will require your assistance in
performing routine diagnostic procedures. If appropriate, Yujin Robot Inc. will then issue you a
Return Merchandise Authorizations (RMA) number to be used as a means of identifying the
Product.
3. After calling 1-855-926-1601 to obtain a Return Merchandise Authorization number. Mail-In
Repair service is available for Products purchased and located in the continental United States,
you are responsible for the shipping charge to ship the Product to the Service Center, Yujin
Robot Inc. will pay for the shipping to ship the Product back to you. Product purchased in
Canada, Alaska, Hawaii and Puerto Rico, you are responsible for the shipping charges to and
back from the repair center.
4. All Mail-In service must take place by returning the Product to the Yujin Robot Inc. Service
Center. You must prepay any shipping charges, export taxes, custom duties and taxes or any
other charges associated with transporting the Product. In addition, you are responsible for
insuring the Product during shipment. You assume the risk of loss during shipment.
5. Use the original shipping and packing materials and include a description of the symptoms of
the problem. If the original shipping and packing materials and boxes are not available, please
make sure the Product is properly packaged and secured inside a shipping container. The Return
Merchandise Authorization (RMA) number must be placed on the exterior of the shipping
container. Physical damage occurred during shipment is not warranted.
6. Include your name and address, proof of the place and date of purchase (Sales Receipt), and
the serial number and model number of the Product. The serial number and the model number
are located on the back of the Product.
7. Yujin Robot Inc. is not responsible for a Product shipped to the Yujin Robot Inc. Service
Center that is scratched, including but not limited to; scratches on the Product, the Product will
be repaired or replaced with a similar refurbished Product in similar condition as the original
Product that was returned. Products shipped to the Yujin Robot Inc. Service Center with missing
parts will be replaced without those parts. Products that are beyond repair will be replaced with
refurbished Products in equal or better spec as the original Product that was returned should the
same model not be available.
8. Cross-Shipping. For customers that need the replacement Product as soon as possible to
reduce down time and loss productivity, cross-shipping can be arranged with a Credit Card on
file as collateral. The value of the Product will be authorized on the customer’s credit card and
held as collateral upon the shipment of the replacement Product from Yujin Robot Inc. Service