Warranty

5. Use the original shipping and packing materials and include a description of the symptoms of
the problem. If the original shipping and packing materials and boxes are not available, please
make sure the Product is properly packaged and secured inside a shipping container. The Return
Merchandise Authorization (RMA) number must be placed on the exterior of the shipping
container. Physical damage occurred during shipment is not warranted.
6. Include your name and address, proof of the place and date of purchase (Sales Receipt), and
the serial number and model number of the Product. The serial number and the model number
are located on the back of the Product.
7. Yujin Robot Inc. is not responsible for a Product shipped to the Yujin Robot Inc. Service
Center that is scratched, including but not limited to; scratches on the Product, the Product will
be repaired or replaced with a similar refurbished Product in similar condition as the original
Product that was returned. Products shipped to the Yujin Robot Inc. Service Center with missing
parts will be replaced without those parts. Products that are beyond repair will be replaced with
refurbished Products in equal or better spec as the original Product that was returned should the
same model not be available.
8. Cross-Shipping. For customers that need the replacement Product as soon as possible to
reduce down time and loss productivity, cross-shipping can be arranged with a Credit Card on
file as collateral. The value of the Product will be authorized on the customer’s credit card and
held as collateral upon the shipment of the replacement Product from Yujin Robot Inc. Service
Center, the amount authorized will be cancelled upon receipt of the defective Product back from
the customer. The same terms and conditions applied to this paragraph (#8) as are stated in
paragraph #4-#7.
Please see above. The authorization is valid for 30 days, and will be processed for payment if the
defective Product is not received. (Caution for Debit Cards, upon authorization, the amount may
be deducted from your balance, so the use of credit card is strongly suggested).
Additional Information
You may request additional information on how to obtain Warranty Services by contacting Yujin
Robot Inc. or any Yujin Robot Inc. Service Center. You may also request information on how to
obtain warranty service or the location of the Yujin Robot Inc. Service Provider by calling or
contacting:
Yujin Robot Inc.
16410 Manning Way
Cerritos, Calif. 90703
O: [phone] Service Center: 1-855-926-1601
E-mail: [e-mail]
Please Note:
Warranty is only valid for the Original Owner purchased from an authorized reseller. Second
owners or e-Bay purchase carry no warranty.