Manual

YSI 5X00
203
YSI 5X00
202
Issue possible cause possible solution
Serial to ethernet device did
not initialize properly. Check
the event log for “unable to
initialize error”.
disconnect power to 5X00,
verify installation of serial
to ethernet device on lower
board and repower
faulty ethernet serial to eth-
ernet device
replace serial to ethernet
device
Are the alarms enabled in
sensor menu? Is the general
alarm enabled?
see Sensor Setup Alarms
Values - Set point control
mode - page 140 and PID/
PDW control mode - page
146.
see General Alarm - page
124..
no email alarm received
for slave alarm condition
Are slaves enabled on net-
work?
enable slaves at Menus →
System → Communications
→ Network →Master
no test email alarm mes-
sage received
exit to run screen from com-
munication menu not done
exit to run screen to process
test email request
Network Troubleshooting
Issue possible cause possible solution
no communication to
networked unit(s)
Are master/slave menus
properly congured?
See Networking - page
98..
Is termination relay en-
abled in 1st & last 5X00 on
network?
See Termination Relay -
page 101..
Is proper communication
method congured and
wired properly?
See Networking - page 98.
See Wire Communication
Equipment - page 67..
Are slaves enabled and recog-
nized at master?
enable slaves at Menus →
System → Communications
→ Network →Master
more than one device is
congured as a master
verify conguration at
Menus → System → Com-
munications → Network
→Master/Slave menus on
all nodes.
Troubleshooting
Email Alarm Troubleshooting continued
slow network perfor-
mance
nicked wires;
improper wiring
Verify network wiring -
See Wire Network - page
62.
5X00 Systems Troubleshooting
Issue possible cause possible solution
time and date lost at
power up
bad lithium battery replace lithium battery
no events in event log event logging not enabled See Event Logging - page
112..
no data in data log data log interval time has not
passed
See Data Logging - page
110.
cannot view specic data
log records at 5X00
Data log record has older
date and time-stamp than
the 25 most current data log
records available at 5X00
sensor log.
See Data Logging - page
110.
Firmware Updater Troubleshooting
Issue possible cause possible solution
Device “timed out” error incorrect conguration in
5X00 communication menu
See Device Timed Out er-
ror - page 122.
incorrect wiring of RS232
connection
See Device Timed Out er-
ror - page 122.
5X00 does not go into
downloader mode when
“program device” is
selected at Firmware
Updater
Manually put 5X00 in
downloader and retry rm-
ware updater upload.
Menus → System → Down-
loader
See Force downloader -
page 123..
Troubleshooting
Network Troubleshooting continued