User manual

4. Troubleshooting

This Chapter provides solutions to problem s for the installation and operation of the

YOYORouter. You can refer to the following if you are having pr oblems.

4.1.Basic Problems

YOYO Router does n ot switch on – indicator lights all off

x The battery may be fully discharged – connect the charger and try again

x The battery may be incorrectl y inserted – check that the gold contacts on the battery

line up with the c ontacts in the battery compartment

How to reset Y OYORout er to factory st ate

Your YOYORouter can be reset to its factory state. This is useful if you ha ve changed and

forgotten the W-Fi network name ( SSID) or Wi-Fi password.

To r eset YOYORouter:

1. Switch on YOYORouter in Modem m ode

2. Locate the Reset switch on the rear of YOYORouter B1.

3. Use a p encil or other tool, insert it in the Reset hole and gently press the Reset switch

for at least 8 seconds.

4. YOYORouter restar ts.

After Reset, YOYORouter will make its default configuration, which is suitable for most users.

If necessary, re-conf igure your YOYORouter to your own needs.

The Wi-Fi network will have been changed to a network name (SSID) like YOYORouter-12-34

where the numbers are particular to your example and printed on the label on the device its elf

and the carton in which it was supplied. The password is also printed on the label.

4.2.Wi-Fi P r oblems

I cannot find the Wi-Fi network

By default, YOYORouter ’s Wi-Fi network name (SSID) is like YOYORouter-12-34 where the

numbers are particular to your example an d printed o n the label on the device itself and the

carton in which it was supplied.

x Try moving closer to YOYORouter

x On the device you are trying to connect, request it to re-scan for networks and see if

YOYORouter-xx-xx appears.

If you have c onfigured your YO YORouter to hide the SSID, it will not appear in the network list

on any device you try to connect.

x You must select manual configuration and enter the ne twork name and password.

x Or you must change the setting Advanced > Wireless > SSID Broadcast to En able

(you need a device connected to YOYORouter to be able to access the setti ngs)

I can’t connect to the W i-Fi network

x Move YOYORouter and the wireless client into the same room, and then test the

wireless connection.

x Turn off YOYORouter and the client, then restart it and then turn on the client again.

x Make sure that you have selected the YOYORouter network.

x Make sure you ha ve entered the c orrect password.