User manual

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5. Troubleshooting
This Chapter provides solutions to problems for the installation and operation of the
YOYORouter. You can refer to the following if you are having problems.
5.1.Basic Problems
How to reset YOYORouter to factory state
Your YOYORouter can be reset to its factory state. This is useful if you have changed and
forgotten the W-Fi network name (SSID) or Wi-Fi password.
To reset YOYORouter:
1. Switch on YOYORouter in Modem mode
2. Locate the Reset switch on the rear of YOYORouter B1.
3. Use a pencil or other tool, insert it in the Reset hole and gently press the Reset switch
for at least 8 seconds.
4. YOYORouter restarts.
After Reset, YOYORouter will make its default configuration, which is suitable for most users.
If necessary, re-configure your YOYORouter to your own needs.
The Wi-Fi network will have been changed to a network name (SSID) like YOYORouter-12-34
where the numbers are particular to your example and printed on the label on the device itself
and the carton in which it was supplied. The password is also printed on the label.
5.2.Wi-Fi Problems
I cannot find the Wi-Fi network
By default, YOYORouter’s Wi-Fi network name (SSID) is like YOYORouter-12-34 where the
numbers are particular to your example and printed on the label on the device itself and the
carton in which it was supplied.
 Try moving closer to YOYORouter
 On the device you are trying to connect, request it to re-scan for networks and see if
YOYORouter-xx-xx appears.
If you have configured your YOYORouter to hide the SSID, it will not appear in the network list
on any device you try to connect.
 You must select manual configuration and enter the network name and password.
 Or you must change the setting Advanced > Wireless > SSID Broadcast to Enable
(you need a device connected to YOYORouter to be able to access the settings)
I can’t connect to the Wi-Fi network
 Move YOYORouter and the wireless client into the same room, and then test the
wireless connection.
 Turn off YOYORouter and the client, then restart it and then turn on the client again.
 Make sure that you have selected the YOYORouter network.
 Make sure you have entered the correct password.
 If the client device needs you to enter authentication and encryption explicitly, enter
WPA2 and AES (default YOYORouter settings)
 If WPA2/AWS does not work, try WPA and TKIP (also works with default YOYORouter
settings)
 Disable all security settings such as WPA and MAC Address Control. If you are now
able to connect, you must re-enable security controls that work with your client.