User Guide

32 Yosemite Backup Installation Guide
Troubleshooting Backup Devices
I can’t see my tape drive on the Device property page.
Yosemite Backup automatically recognizes any backup device attached to your server or PC desktop. If
the device does not appear, first try the following:
All devices and platforms
Use the manufacturer instructions to verify that you installed the device correctly.
• Refer to General Installation Notes for information about some platform-specific issues.
SCSI devices
• Make sure the most current SCSI drivers are installed.
• Make sure there are no SCSI ID conflicts.
• On Linux and UNIX systems, remove and reload the SCSI drivers.
IDE devices
1. Make sure the hardware jumpers are correctly set on the device. That is, set it to Master instead of
Slave.
2. If the devices are correctly installed, make sure your system recognizes them. For example, on
Windows platforms, you can use Windows Explorer or the Device Manager; on Linux platforms, you
can use the cat /proc/scsi/scsi command.
3. Check to see if any device drivers failed when loading Yosemite Backup. Access the Messages
screen: on Windows and X Window systems, select the Messages option on the Tools menu; on
NetWare, UNIX and Linux systems, press Ctrl-F8. See Restarting Failed Devices in Chapter 10 —
Managing Devices and Media in the User’s Guide and Technical Reference for additional
information on reinitializing failed devices.
4. Check for other errors or messages in the yttrace.txt file. This file is located in your Yosemite
Backup directory.
5. If your device is listed as Dev-Unrecognized device..., you are using a backup device that is not yet
supported by Yosemite Backup. Contact our technical support department at
[e-mail] or visit us online at www.yosemitetech.com to see if your device is now
supported.
My SCSI library is not active on the Device or Catalog views.
Check the Device view. If the library has an exclamation point icon (Windows or X Window) or if it is
grayed out (other platforms), the library may be initializing. The Diagnostics property page for the
library will display the loader status or error. If it is initializing, wait a minute and then refresh the device
list.
Yosemite Backup does not recognize my SCSI library. The tape device is displayed,
but not the library.
1. Make sure that no other backup programs are installed. Other backup programs often install drivers
that are incompatible with Yosemite Backup.