User Manual

15
1. What should I do if I can’t find the camera tool?
Please confirm whether there is a camera tool first. If not, please download the camera tool before
proceeding.
2. Why can’t I turn on the camera after connecting?
Please confirm whether the USB interface of the computer is normal or change another USB
interface.
3. Why can’t the computer camera take pictures and videos?
Please first confirm whether the camera tool supports the photo recording function.
4. Why does the computer camera freeze when recording?
There are many versions of camera tools, some computer camera tools default to low resolution, if you use
a high-definition computer camera device for recording, this situation will occur. It is recommended to use
the VideoCap.AMCap camera tool.
5. Why is there a screen card for echo and live video process when using computer social
software to make video calls with mobile phones?
If the computer camera and the mobile phone are too close to the video, the echo will appear. Please keep
the camera and the mobile phone at a distance of 3 meters before operating. If the camera is too close,
there will be signal interference. The live video connection process between the two parties must be used in
a stable network environment, so that the network signal difference will not cause a screen jam.
Frequently asked questions: