Manual

5-11
IM 04L51B01-01EN
Maintenance and Troubleshooting
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5
App
Code Message Description, Corrective Action, Ref. Section
539 There is no selected data. This error occurs when there is no valid data in the
internal memory. Specify valid data.
541 Printer can not be connected. Check the printer settings. Check the printer and
network conditions.
542 Printing action is not possible because printer is busy. Execute after printing is complete.
551 Module was detached. Check that the module is installed correctly.
552 The module which is newer version than expected was detected. Check the module version.
553 Unrecognized module was detected. Check that the module is installed correctly.
If the same message continues to appear even
after you perform the procedure above, servicing is
required. Contact your nearest YOKOGAWA dealer
for repairs.
554 Fatal error module was detected
555 Non-calibration module was detected. Perform A/D calibration.
556 RJC error module was detected. Servicing is required. Contact your nearest
YOKOGAWA dealer for repairs.
557 A/D error module was detected.
570 The specified file does not exist. Specify a valid file name.
571 The specified folder does not exist. Check the folder name.
572 Deletion of the file went wrong. Change the storage medium.
573 Deletion of the folder went wrong. Change the storage medium.
Communication Application Errors
• Errors Related to E-mail
Further details are provided by the character string (detail code) that appears after code.
Code Message Character String Description, Corrective Action, Ref. Section
651 IP address is not set or ethernet function
is not available.
HOSTADDR An IP address has not been assigned to the GX/GP.
Check the IP address settings.
652 SMTP server is not found. HOSTNAME The SMTP server host name is invalid. Check the DNS
address setting on the GX/GP.
Also, check the SMTP server address setting.
653 Cannot initiate E-mail transmission. HELO Failed to log in to the SMTP server. Check the user
authentication settings of the SMTP server.
654 Sender’s address rejected by the server. MAILFROM Failed to log in to the SMTP server. Check the user
authentication settings of the SMTP server.
655 Some recipients’ addresses are invalid. RCPTTO The recipient address was rejected the SMTP server. Check
the recipient address settings.
656 SMTP protocol error. DATA The mail body was rejected by the SMTP server. Check
whether the SMTP server is operating properly.
TCPIP Internal processing error. Contact your nearest YOKOGAWA
dealer.
657 Ethernet cable is not connected. LINK The Ethernet cable is not connected. Check the Ethernet
cable connection.
658 Could not connect to SMTP server. UNREACH Failed to connect to the SMTP server. Check the Ethernet
cable connection.
Also, check the SMTP server address setting.
660 E-mail transfer error. TIMEOUT The response from the SMTP server timed out. Check that
the Ethernet cable is connected correctly.
Also, check whether the SMTP server is operating properly.
671 Could not connect to POP3 server POP3UNREACH Failed to connect to the POP3 server. Check the POP3
server address setting.
POP3HOSTNAME The POP3 server host name is invalid. Check the DNS
address setting on the GX/GP.
Also, check the POP3 server address setting.
672 Not able to login to the POP3 server. POP3TIMEOUT The response from the POP3 server timed out. Check
that the Ethernet cable is connected correctly. Also, check
whether the SMTP server is operating properly.
POP3AUTH User authentication on the POP3 server failed. Check
whether the user name and password for POP3
authentication are correct.
673 SMTP authentication failed. SMTPAUTH Check whether the user name and password for
authentication are permitted on the server.
674 The server requested an unsupported
authentication method.
ANOTSUPPORT Use the appropriate authentication method, or change the
server configuration.
5.2 Troubleshooting