System information

Chapter 6. Working with the HMC 227
4. Choose from the following options:
– If there is no firmware update available, continue with the next step.
– If a firmware update is available, apply it using the Service Focal Point in the HMC.
– Did the update resolve the problem and the system now boots?
Yes: This ends the procedure.
No: You are here because there is no HMC attached to the system, the flash update
failed, or the updated firmware did not fix the hang. Continue with the next step.
5. Choose from the following options:
– If you are a customer, contact your hardware service provider. This ends the
procedure.
– If you are an hardware service provider, continue with the next step.
6. Replace the service processor (skip to FRU SVCPROC in this section for details.).
7. If replacing the service processor does not fix the problem, contact your next level of
support. This ends the procedure.
Getting fixes
Fixes provide changes to your software, Licensed Internal Code, or machine code that fix
known problems, add new function, and keep your server or Hardware Management Console
operating efficiently. For example, you might install fixes for your operating system in the form
of a PTF (program temporary fix). Or, you might install a server firmware (Licensed Internal
Code) fix with code changes that are needed to support new hardware or new functions of the
existing hardware.
A good fix strategy is an important part of maintaining and managing your server. If you have
a dynamic environment that changes frequently, you should install fixes on a regular basis. If
you have a stable environment, you do not have to install fixes as frequently. However, you
should consider installing fixes whenever you make any major software or hardware changes
in your environment.
You can get fixes using a variety of methods, depending on your service environment. For
example, if you use an HMC to manage your server, you can use the HMC interface to
download, install, and manage your HMC and firmware (Licensed Internal Code) fixes. If you
do not use an HMC to manage your server, you can use the functions specific to your
operating system to get your fixes.
In addition, you can download or order many fixes through Internet Web sites. You can
search by server and product to find the latest fixes for your system's software, hardware, and
operating system. You must manage several types of fixes to maintain your hardware.
Notes: You can try to get help from IBM service engineer to reset SP with toggle jumpers
before replacing SP.