System information

Chapter 6. Working with the HMC 215
5. If the power indicator is on, wait 5 minutes for the HMC to attempt to reestablish contact.
The service processor in the managed system may be in the process of turning power on.
If partitions no longer respond, the system power is off.
6. From a telnet session from another system, attempt to ping or contact active partitions on
this managed system.
If the partitions are active, perform the following steps:
a. Verify that the HMC and the flexible service processor are correctly connected to your
Ethernet network, and that your Ethernet network is functioning correctly.
b. Restart the HMC.
c. Reset the service processor. See “Service processor reset” on page 225.
7. If the managed system is running, and restarting the HMC did not resolve the problem,
contact your next level of support or your hardware service provider.
Incomplete state
In the Incomplete state, the HMC failed to get all of the necessary information from the
managed system. Perform the following steps:
1. In the contents area, select the managed system.
2. From the menu, click Selected → Rebuild Managed System. If the state goes to
Recovery, see “Recovery state” on page 215. If the state does not go to Recovery,
continue with the next step.
3. Reset the connection from HMC. If it still fails, continue with the next step.
4. Restart the HMC. Choose from the following options:
– If the state goes to
Recovery, see Recovery state.
– If the state remains Incomplete, perform the following steps:
i. Verify that there is a redundant HMC.
ii. Verify that no one is entering commands from the alternate HMC.
iii. Repeat step 1. If it still fails, continue with the next step.
5. Verify that the HMC and the flexible service processor are correctly connected to your
Ethernet network, and that your Ethernet network is functioning correctly.
6. Reset the service processor. See “Service processor reset” on page 225.
7. If the problem persists, contact your next level of support or your hardware service
provider.
Recovery state
In the Recovery state, the save area in service processor is not synchronized with the HMC
Database. Perform the following steps:
1. Recover partition data. See Recovering partition data on a managed system for details.
Then return here and continue with the next step.
2. After restoring profile data, choose the option that describes what happened:
– If the state changed to
Incomplete, refer to the Incomplete state procedure.
– If the state changed to
No Connection, refer to the No Connection state procedure.
Notes: Step 4 may take several minutes to complete.