System information

Chapter 3. HMC overview and planning 103
Figure 3-70 shows the options that are available for a serviceable event.
Highlight a service event, and click Selected.
Figure 3-70 Options available to manage a serviceable event
The view option and repair option have been covered in the section on repair serviceable
events. The three extra options are:
򐂰 Call home. You can force the HMC to report the serviceable event to IBM.
򐂰 Manage problem data. This option allows you to view, save to DVD, or call home to IBM,
data associated with the serviceable event. The particular data is selectable from a drop
down menu and includes dumps, logs, PTF listings, etc.
򐂰 Close event. This option allows you to close a serviceable event with comments and the
name of the person closing the event.
Install/add/remove/hardware
This option guides the user or service personnel through the steps to install, add, or remove
hardware.
Exchange parts
This option guides the user or service personnel through the steps to replace a failed part.
Service utilities
There are a number of utilities available under this option. To select a utility:
Highlight the managed system, click Selected, and select one of the available utilities. The
available utilities are as follows:
򐂰 Create serviceable event. This is a good option to report a problem that has not been
created automatically. You write a description of the problem and click Request service,
which will dial home to IBM and report the problem. There is also an option to test
automatic problem reporting which will transmit a test problem to IBM to test the
connection to IBM.
򐂰 Launch ASM menu. Use this option to access the service processor menus via a browser
interface.
Note: You must close a serviceable event after it has been serviced to ensure that if a
similar error is reported later, it is called home. If an old problem remains open, the new
similar problem is reported as a duplicate. Duplicate errors are neither reported nor
called home to a service center. Close a serviceable event when the partition that
reports the error is active. Closing the event causes the new status of the serviceable
event to be correctly sent to the partition.