User manual

MyPBX-SOHO User Manual
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3.4 Inbound Call Control
3.4.1 IVR
When there’s an inbound call aims at Auto Attendant, MyPBX will play an IVR
recording and route the caller to the requested destination (for example,
‘Welcome to XX company, for sales press 1, for technical support press 2, for
operator press 0, etc’). The system will transfer the call to corresponding
extension according to DTMF digits inputted by the user.
Figure 3-14
3.4.1.1 Create IVR
Click ‘Create New IVR’.
1）General
·Number
MyPBX treats IVR as an extension; you can dial this extension number to access
the IVR.
·Name
A name for the IVR
·Prompt
A Prompt file for the IVR
·Play Times
The number times of the selected IVR prompt file will be played.