MyPBX SOHO Administrator Guide Version 70.19.0.23 Yeastar Information Technology Co.
MyPBX SOHO Administrator Guide Contents 1. Introduction ..................................................................................................... 5 1.1 Features ...................................................................................................... 5 1.2 Hardware Specifications .............................................................................. 6 2. System Setup .................................................................................................. 8 2.
MyPBX SOHO Administrator Guide 6 PBX ................................................................................................................. 40 6.1 Extensions ................................................................................................. 40 6.1.1 FXS/VoIP Extensions ....................................................................................... 40 6.1.2 Phone Provisioning .......................................................................................... 51 6.
MyPBX SOHO Administrator Guide Sample Routing to an IVR ...................................................................................... 131 APPENDIX A FAQ ............................................................................................ 133 APPENDIX B How to Configure External Storage ........................................ 133 APPENDIX C How to Configure NAT Setting................................................. 136 APPENDIX D How to Use Auto Provision ................................
MyPBX SOHO Administrator Guide 1. Introduction MyPBX SOHO—IP-PBX for Small Business/Home Office MyPBX SOHO is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations. MyPBX also offers a hybrid solution (a combination of VoIP applications using legacy telecom equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.
MyPBX SOHO Administrator Guide 1.2 Hardware Specifications 1) Front Panel ① ② ③ ④ ⑤ Figure 1-1 MyPBX SOHO V5 Front Panel Picture No. ① ② ③ ④ ⑤ Identification Green LED indicates the power connection is normal. Green LED indicates the server system is in working order Green LED indicates the system is ready. Green LED indicates the Internet interface is in use Red LED stands for FXO port Orange LED indicates presence of a BRI port.
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MyPBX SOHO Administrator Guide 2. System Setup 2.1 Connection Drawing Figure 2-1 2.2 Connecting Ethernet Line MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED indicator. Plug Ethernet line into MyPBX’s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN. Once connected, check the status of the LED indicator. A yellow LED indicates the port is in the connection process, and a green LED indicates the port is properly connected. 2.
MyPBX SOHO Administrator Guide 1. Connect the small end of the power cable to the power input port on the MyPBX back panel, and plug the other end of the cable into a 100VAC power outlet. 2. Check the Power LED on the front panel. A solid green LED indicates that power is being supplied correctly. 3. Administrator Login From your web browser, input the IP address of the MyPBX server.
MyPBX SOHO Administrator Guide Username: admin Password: password In this example, the IP address is 192.168.5.143 Figure 3-1 This is the welcome page of MyPBX SOHO after successful login. Figure 3-2 You can also login via HTTPS protocol Like https://192.168.5.147, you will see a prompt that is a certificate problem. Click “Continue to …”, then you can login after entering user and password .HTTPS is HTTP over SSL, and it is safer than HTTP.
MyPBX SOHO Administrator Guide Figure 3-3 Note: MyPBX firmware upgrade follow-up · Reboot the device twice to make the new firmware take effect · Clean the cache and cookies of the browser before login. · There is a compatibility issue with IE11. Configure IE11 browser "Compatibility View Settings", add MyPBX IP address, and check "Display Intranet sites in Compatibility View" and "Use Microsoft compatibility lists". See the following picture. MyPBX IP is 192.168.5.147 in this example.
MyPBX SOHO Administrator Guide Figure 3-5 4. Status Click to start to check the status of MyPBX SOHO. We can check the status of extensions, trunks, and network and system information. 4.
MyPBX SOHO Administrator Guide 4.1.1 Extension Status Figure 4-1 MyPBX Status Description: Extensions: 1) : Extension is unavailable 2) : Extension is idle 3) : Extension is ringing 4) : Extension is busy 5) : Extension is on hold 4.1.2 Trunk Status Figure 4-2 Trunks: VoIP Trunk: Status Unregistered: Trunk registration failed.
MyPBX SOHO Administrator Guide Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication. Service Provider: Status OK: Successful registration, trunk is ready for use. Unreachable: The trunk is unreachable. Failed: Trunk registration failed. FXO Trunk: Status Idle: The port is idle. Busy: The port is in use. Disconnected: The port hasn’t connected to the PSTN line. More detail message, please refer to the LED indication of front panel.
MyPBX SOHO Administrator Guide Figure 4-3 4.2.2 Network Status In this page, the IP address of LAN port will appear. If OpenVPN and VLAN are configured well, they will be displayed here, too. Figure 4-4 5. System Click to access. In this page, we can configure the network settings, firewall settings, storage management and some other settings like firmware update.
MyPBX SOHO Administrator Guide 5.1 Network Preferences 5.1.1 LAN Settings Figure 5-1 ·DHCP If this option is set, MyPBX will use DHCP to get an available IP address from your local network. Not recommended as without the right IP address you cannot access MyPBX. ·Enable SSH This is the advanced way to access the device; you can use the software “putty” to access the device. In the SSH access, you can do more advanced setting and debug, it’s disabled by default.
MyPBX SOHO Administrator Guide Set the primary DNS for MyPBX. ·Secondary DNS Set the secondary DNS for MyPBX. ·IP Address2 Set the second IP Address for MyPBX. ·Subnet Mask2 Set the second subnet mask for MyPBX. 5.1.2 DHCP Server Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network. You can set a local network NTP server for MyPBX here, too.
MyPBX SOHO Administrator Guide Figure 5-3 VLAN Over LAN ·NO.1 Click the NO.1 you can edit the first VLAN over LAN. ·VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device. ·VLAN IP Address Set the IP Address for MyPBX VLAN over LAN. ·VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN over LAN. ·Default Gateway Set the Default Gateway for MyPBX VLAN over LAN ·NO.2 Click the NO.2 you can edit the first VLAN over LAN. ·VLAN Number .
MyPBX SOHO Administrator Guide 5.1.4 VPN Settings A virtual private network (VPN) is a method of computer networking—typically using the public Internet—that allows users to privately share information between remote locations, or between a remote location and a business home network. A VPN can provide secure information transport by authenticating users, and encrypting data to prevent unauthorized persons from reading the information transmitted.
MyPBX SOHO Administrator Guide 5.1.5 DDNS Settings DDNS(Dynamic DNS) is a method/protocol/network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information. Figure 5-5 ·Enable DDNS ·DDNS Server Select the DDNS server you sign up for service.
MyPBX SOHO Administrator Guide Figure 5-6 1) Route table The current route rules of MyPBX ·Destination The destination network to be accessed by MyPBX ·Subnet Mask Specify the destination network portion. ·Gateway Define which gateway MyPBX will go through when accessing the destination network. ·Metric The cost of a route is calculated by using what are called routing metric.
MyPBX SOHO Administrator Guide 5.2.1 Security Center You can check MyPBX security configuration in “Security Center” page. And also, you can enter the relevant security settings page rapidly. Firewall: Figure 5-7 Security Center-Firewall In the “Firewall” tab, you can check firewall configuration and alert settings. By clicking the relevant button, you can enter the configuration page directly. Service: Figure 5-8 Security Center-Service In “Service” tab, you can check AMI/SSH/TFTP status.
MyPBX SOHO Administrator Guide 5.2.2 Firewall Rules Figure 5-10 Firewall Settings 1) General Settings ·Enable Firewall Enable the firewall to protect the device. ·Disable Ping Enable this item, net ping from remote hosts will be dropped. ·Drop All When you enable “Drop All” feature, system will drop all packets or connection from other hosts if there are no other rules defined.
MyPBX SOHO Administrator Guide Figure 5-11 Add Common Rules ·Name A name for this rule, e.g. “HTTP”. ·Description Simple description for this rule. E.g. Accept the specific host to access the web interface for configuration. ·Protocol The protocols for this rule. ·Port Initial port should be on the left and end port should be on the right. The end port must be equal to or greater than start port. ·IP The IP address for this rule. The format of IP address is: IP/mask E.g. 192.168.5.100/255.255.255.
MyPBX SOHO Administrator Guide 3) Auto Defense By default, there is no rule. Figure 5-12 Add Auto Defense Rule Port The port you want to auto defense, for example, 8022. Protocol: Select the protocol. You can select UDP or TCP. Rate: The maximum packets or connections can be handled per unit time. For example, if you configure it as below: Port: 8022 Protocol: TCP Rate: 10/min Then, it means maximum 10 TCP connections can be handled in 1 minute. The 11th connection will be dropped. 5.2.
MyPBX SOHO Administrator Guide Figure 5-13 IP Blacklist Settings Page 1) Blacklist rules You can add the rules for IP blacklist rate as you wish. Figure 5-14 Add Blacklist Rule ·Port Auto defense port ·Protocol Auto defense protocol. TCP or UDP. ·IP Packets Allowed IP packets number in the specific time interval. ·Time interval The time interval to receive IP packets. For example, IP packets 90, time interval 60 means 90 IP packets are allowed in 60 seconds.
MyPBX SOHO Administrator Guide new calls. Many interesting applications have been developed on top of Asterisk that take advantage of the AMI as their primary interface to Asterisk. There are two main types of messages on the Asterisk Manager Interface: manager events and manager actions. The 3rd party software can work with MyPBX using AMI interface. It is disabled by default. If necessary, you can enable it.
MyPBX SOHO Administrator Guide 5.2.6 Alert Settings If the device is attacked, the system will notify users the alert via call or E-mail. The attack modes include IP attack and Web Login. For more details on the system security configuration, please refer to APPENDIX H MyPBX Security Configuration Guide. Figure 5-17 Alert Settings 1. IPATTACK When the system is attacked by IP address, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule.
MyPBX SOHO Administrator Guide Whether to enable E-mail Notification or not ·Recipient’s Name The recipients for the alert notification, and multiple email addresses are allowed, please separate them by “;”. Example: jerry@yeastar.com; jason@yeastar.com, 456@sina.com . ·Subject The subject of the alert email. ·Email Content Text content supports predefined variables.
MyPBX SOHO Administrator Guide 2. WEBLOGIN Web Login Alert Notification: Enter the password incorrectly five times to login MyPBX Web interface will be considered as an attack, the system will limit the IP login within 10 minutes and notify the user. Figure 5-19 Web Login Alert Setting 5.3 LDAP Server 5.3.1 LDAP Server LDAP is used as a phone book on MyPBX so that you can search a key word from your IP phone. The key word can be a name, a mobile number, an email or other key words in the phonebook.
MyPBX SOHO Administrator Guide Figure 5-20 LDAP Server page ·Enable LDAP Enable LDAP to use LDAP on your IP phone. ·Root Node A root node for this LDAP, e.g. dc=pbx, dc=com. ·PBX Node A pbx node for this LDAP, e.g. ou=pbx, dc=pbx, dc=com. ·User Name A user for this LDAP, e.g. cn=admin, dc=pbx, dc=com ·Password A password used to access LDAP. 2) Add Contact In Add Contact you can create them as required.
MyPBX SOHO Administrator Guide Figure 5-21 Add Contact If you want to know how to use LDAP, please refer to Appendix J 5.4 Storage Management 5.4.1 External Storage The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files) created before the configured days will be moved to the Net-Disk. Note: The shared folder must be based on Windows Operation System. And if it's windows Vista/2008/7, please add “Everyone” into the shared account list.
MyPBX SOHO Administrator Guide Figure 5-22 Before external storage can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below.
MyPBX SOHO Administrator Guide Step 2: Create a folder Step 3: Create a text file named "status.txt" in the folder Step 4: Share this folder Then we need input the Net-Disk information in step2 page. Figure 5-24 Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored. Net-Disk Share Username: The user name used to log into the network share.
MyPBX SOHO Administrator Guide 5.5 System Preferences In this page, we can set other system preferences, like the password for admin account, system date and time, firmware update, hot standby, backup and restore, reset and reboot. 5.5.1 Password Settings MyPBX has 3 accounts: admin, user, and cdr. User and cdr account is disabled by default. Admin account: The default password for account “admin” is “password”.
MyPBX SOHO Administrator Guide Figure 5-27 After enabling “user” account, you can log in MyPBX using “user”. “user” account can change its own password. CDR account: “cdr” account is disabled by default and its default password is “password”. You can enable it after you log in MyPBX using “admin” account. To change the password, select “cdr” in “User”, enter the old password and new password, and click “Save”. The system will then prompt you to re-login using your new password.
MyPBX SOHO Administrator Guide 5.5.2 Date and Time Set the date and time for MyPBX. Figure 5-29 ·Time Zone You can choose your time zone here. ·Daylight Saving Time Set the mode to Automatic or disabled ·Automatically Synchronize With an Internet Time Server Input the NTP server so that MyPBX will update the time automatically ·Set Date & Time Manually You can set the time to your local right time manually here 5.5.
MyPBX SOHO Administrator Guide Figure 5-30 5.5.4 Backup and Restore We can back up the configurations before resetting MyPBX SOHO to factory defaults, and then restore it using this package. The backup created on MyPBX is encrypted with file format ".bak". Notes: 1. Only configurations, custom prompts will be backed up, the voicemail and recording files are not included. 2. When you have updated the firmware version, it’s not recommended to restore using old package.
MyPBX SOHO Administrator Guide Figure 5-33 5.5.5 Reset and Reboot We can reset or reboot MyPBX SOHO via web directly in this page. Figure 5-34 ·Reboot System Warning: Rebooting the system will terminate all active calls! ·Reset to Factory Defaults Warning: A factory reset will erase all configuration data on the system. Please do not turn off the system until the RUN light begins blinking. Any power interruption during this time could cause damage to the system.
MyPBX SOHO Administrator Guide 6. PBX Click to access “PBX” tab. In this page, we can configure the settings of extension, trunk, inbound call control, outbound call control, audio settings and the others. After configuration, we can make or receive calls as expected. 6.1 Extensions In this page, we can configure the extensions’ details and provision the supported models automatically. 6.1.
MyPBX SOHO Administrator Guide Figure 6-2 FXS There are two analog extensions in MyPBX SOHO V5 if S2 module is installed, to modify the extension number, please delete it first, and then recreate it again. 1) General Figure 6-3 ·Extension The numbered extension, e.g. 1234, that will be associated with this particular User/Phone. ·Port The extension correspond port.
MyPBX SOHO Administrator Guide ·Name A character-based name for this user, e.g. “Bob Jones”. ·Caller ID The Caller ID (CID) string will be used when this user calls another internal user. 2) Voicemail ·Enable Voicemail Check this box if the user should have a voicemail account. ·Voicemail Access PIN # Voicemail Password for this extension, e.g. “1234”. 3) Mail Setting ·Enable Send Voicemail Once enabled, the voicemail will be sent to the email address below as an attachment.
MyPBX SOHO Administrator Guide Other Settings Figure 6-4 7) Other options ·Call Waiting Check this option if the extension should have Call Waiting capability. If this option is checked, the “When busy” follow me options will not be available. ·DND Don’t Disturb. ·User Web Interface Check this option to allow the user to log in to the MyPBX User Web interface, which can be used to access voicemail and extension recordings.
MyPBX SOHO Administrator Guide This function sets inbound call forwarding on an extension. An administrator can configure Follow Me for this extension. 9) Volume Settings Rxgain: The Volume sent to FXS extension. Txgain: The Volume sent out by the FXS extension 10) Mobility Extension MyPBX allows you to use your mobile phone as an extension. If you set your mobile phone as a mobility extension and then you call MyPBX with this mobile phone, you will hear a dial tone.
MyPBX SOHO Administrator Guide General spy: you have the permission to use the following 3 modes. Normal spy: you can only hear the call, but can't talk. Whisper spy: you can hear the call, and can talk with the monitored extension. Barge spy: you can hear the call and talk with them both. Note: for example, if 500 want to monitor extension 501, we need to enable the “allow being spied” for 501, and choose the spy mode for extension 500.
MyPBX SOHO Administrator Guide Figure 6-6 1) General ·Type Extension type: SIP, IAX or SIP/IAX. SIP—The extension sends and receives calls using the VoIP protocol SIP. IAX—The extension sends and receives calls using the VoIP protocol IAX. ·Extension The numbered extension, e.g. 1234, that will be associated with this particular User/Phone. ·Password The password for this extension, but it is not a fixed one. When you add new extension, a random and robust password will be generated like “Gtwfup642”.
MyPBX SOHO Administrator Guide ·Caller ID The Caller ID will be used when this user calls another internal extension. ·Register Name It is for extension registration validation. Users will not be able register the extension if the authorization name is incorrect even though the username and password are correct. 2) Voicemail ·Enable Voicemail Check this box if the user should have a voicemail account. ·Voicemail Access PIN The voicemail password for this extension, e.g. “1234”.
MyPBX SOHO Administrator Guide with devices hidden behind a NAT device (such as a broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall's support of SIP and/or RTP ports. ·Qualify Send check alive packets to IP phones. ·Enable SRTP Enable extension for SRTP (RTP Encryption). ·Transport This will be the transport method used by the extension. The options are UDP (default) or TCP or TLS. ·DTMF Mode—RFC2833, Info, Inband, Auto.
MyPBX SOHO Administrator Guide Figure 6-7 7) Other Options .Call Waiting Check this option if the extension should have Call Waiting capability. If this option is checked, the “When busy” follow me options will not be available. The call waiting function of IP phone has higher priority than MyPBX’s call waiting function. .DND Don Not Disturb. When DND is enabled for an extension, the extension will not be available. .
MyPBX SOHO Administrator Guide defined. 8) Follow me (Call Forwarding) Call forwarding for an extension can be configured here. The administrator can configure Follow Me option for this extension. If you want to transfer the call to an outbound number, please follow the dial pattern of outbound route filled in the outbound number. For example: forwarding a call to your mobile phone number 123456789, and the dial pattern of outbound route is “9.”, you should fill in 9123456789 here.
MyPBX SOHO Administrator Guide Fill in proper prefix of mobile number so that it can match an outbound route to dial the mobility extension. For example, if you set the prefix 9, it will send “9+ mobility extension number” to the outbound route. 11) Spy Settings MyPBX allows extension to monitor/barge in other conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode.
MyPBX SOHO Administrator Guide needed to be set as the only DHCP server any more. Figure 6-8 6.1.2.1 General Settings for Yealink In this page, you can configure the general settings before provisioning Yealink IP phones, including the items like general preferences, codecs, remote phone book and firmware upgrade. Note: if firmware download server is enabled, IP phone will update the firmware automatically according to the version and server you have configured during the provision process.
MyPBX SOHO Administrator Guide configuration. Figure 6-10 6.1.2.3 Phone book You can add your contacts here and when you use phone provisioning; the IP phone will download the phone book. Figure 6-11 1) Add Contact ·Type There are three types: None, VIP and Deny list (Blacklist). ·Group There are 5 groups: None, Friends, Family, Work, Colleagues list. ·Nick Name You can set a nick name for this number. ·Favorite Only works with snom phone.
MyPBX SOHO Administrator Guide Input the organization of this contact. Only works with snom phone. ·Title Input the title of this contact. Only works with snom phone. ·Email Input the email of this contact. Only works with snom phone. ·Birthday Input the birthday of this contact. Only works with snom phone. ·First Name Input the first name of this contact. Only works with snom phone. ·Family Name Input the family of this contact. Only works with snom phone.
MyPBX SOHO Administrator Guide Figure 6-12 2) Upload Phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml. Note: All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way. 6.1.2.4 Configure phone Let's take provisioning Yealink phone as an example.
MyPBX SOHO Administrator Guide Click “Add Phone” and fill in the corresponding information in the pop-up window. Figure 6-13 1) General ·Enabled Choose yes or no to enable or disable this extension. ·New Config If your IP phone’s firmware version is above x.70.x.x, you should select “Yes”. Or else, it should be “No”. · MAC address Input the MAC address of the IP phone. ·Name Put the name of this Phone here.
MyPBX SOHO Administrator Guide ·Manufacturer You can choose the Manufacturer of the IP phone. ·Phone Type Choose the model of your phone. Only for snom phone. ·Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call. ·Key as Send Configure a key as the send key, you choose #, * or disable this feature ·Auto redial Enable or disable the auto redial for the IP Phone. ·Auto answer Enable or disable auto answer for the IP phone.
MyPBX SOHO Administrator Guide Figure 6-14 3) Memory key settings In this page, we can configure the DSS keys of the IP phone one by one. Figure 6-15 4) Line keys settings We can configure the line key settings for this IP phone.
MyPBX SOHO Administrator Guide Figure 6-16 6.1.2.4 Not configured phone In this section, MyPBX will scan all the supported IP phones and display them here. We can click the “MAC address” of an IP phone and input the corresponding information in the pop-up window, like figure 6-13. Figure 6-17 6.1.2.5 Upload a file Click “Upload a file” and choose the configuration file of IP phone in the popup window. Note: the file format must be Yealink: .cfg file Snom: .htm file Grandstream: .
MyPBX SOHO Administrator Guide 6.2 Trunks 6.2.1 Physical Trunk Multiple physical trunks are supported in MyPBX SOHO V5, like BRI, PSTN. Please make sure you have installed the modules inside before you use the relevant physical trunk. BRI trunk requires B2 module, and PSTN trunk requires the O2 module.
MyPBX SOHO Administrator Guide Figure 6-21 ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. E.g. “BriTrunk1” ·Signaling Signaling method BRI-CPE: ISDN BRI in TE mode and Point to Point. BRI-CPE-PTMP: ISDN BRI in TE mode and Point to multi Point. BRI-NET: ISDN BRI in NET mode and Point to Point. BRI-NET-PTMP: ISDN BRI in NET mode and Point to multi Point.
MyPBX SOHO Administrator Guide 4ess: AT&T 4ESS 5ess: Lucent 5ESS euroisdn: EuroISDN qsig: D-channel signaling protocol at Q reference point for PBX networking. ·Over Lap Dial Define whether MyPBX can dial this switch using overlap digits or not. If you need Direct Dial-in (DDI; in German "Durchwahl") you should change this to yes, then MyPBX will wait after the last digit it receives. ·Reset interval Set the time in seconds between restart of unused channels. Some PBXs don't like channel restarts.
MyPBX SOHO Administrator Guide 1) Caller ID Prefix ·ISDN Dialplan These settings are set to make the caller ID prefix work according to information sent from the E1 provider. ISDN telephony numbering plan Recommendation E.164. ·International Prefix When there are international calls coming in via this BRI trunk, the International Prefix you have set here will be added before the CID. So you can know this is an international call before you answer it.
MyPBX SOHO Administrator Guide 3) DOD Setting ·Global DOD Global direct outward dialing number. ·DOD Direct Outward Dialing Number. ·Associated Extension The extension make call out via BRI Trunk will display the associated DOD. ·Add DOD Add DOD for one associated extension. ·Add Bulk DOD Figure 6-22 Add bulk DOD for bulk extensions in ascending sequence with the “Begin DOD” you fill in.
MyPBX SOHO Administrator Guide circuit-switched telephone networks. Figure 6-23 Click edit to configure more details. Figure 6-24 ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. E.g. “pstn5”. ·Volume Setting Used to modify the volume level of this trunk. Normally, this setting does not need to be changed. 1) Hangup Detection ·Busy Detection Busy Detection is used to detect far end hang-up or for detecting a busy signal.
MyPBX SOHO Administrator Guide “Yes” to turn this feature on. ·Busy Count If Busy Detection is enabled, it is also possible to specify how many busy tones to wait for before disconnecting the call. The default is 4, but better results can be achieved if set to 6 or even 8. Remember, the higher the number, the more time will be required to release a channel. A higher setting lowers the probability that you will encounter random hang-ups.
MyPBX SOHO Administrator Guide Bell: bell202 as used in the United States v23_UK: suitable in the UK v23_Japan: suitable in Japan v23-Japan pure: suitable in Japan DTMF: suitable in Denmark, Sweden, and Holland .Caller ID Detection For FXO trunks, this option forces MyPBX to clarify Caller ID incoming calls. 6.2.
MyPBX SOHO Administrator Guide Figure 6-27 ·Type SIP—Identifies whether the trunk sends and receives calls using the VoIP protocol SIP. ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. E.g. “yeastar”. ·Hostname/IP Service provider’s hostname or IP address.5060 is the standard port number used by SIP protocol. Don’t change this part if it is not required. .Domain VoIP provider’s server domain name.
MyPBX SOHO Administrator Guide ·Username Username of the SIP account. Used for SIP trunk registration. .Authorization name Used for SIP authentication. Leave this blank if not required. ·Password Password of the SIP account. .From User All outgoing calls from this SIP Trunk will use the From User (In this case the account name for SIP Registration) in From Header of the SIP Invite package. Keep this field blank if not needed .
MyPBX SOHO Administrator Guide trunk provider. The options are UDP (default) or TCP or TLS. ·Enable SRTP Define if SRTP is enabled for this trunk. ·Qualify Send check alive packets to the SIP provider. ·DTMF mode Set default mode for sending DTMF of this trunk. Default setting: rfc2833 ·DOD DOD (Direct Outward Dialing) means the caller ID displayed when dialing out. Before configuring this, please make sure the provider supports this feature.
MyPBX SOHO Administrator Guide Input the correct IAX information (provided by VoIP provider). Inaccurate information will prevent the trunk from registering. Figure 6-29 ·Type IAX—Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX. ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. E.g. “yeastar2”. ·Hostname/IP Service provider’s hostname or IP address. 4569 is the standard port number used by IAX protocol.
MyPBX SOHO Administrator Guide Define the online number that expected by “Skype Connect” and some other SIP service providers. Leave this field blank if it's no required. ·Maximum Channels Control the maximum number of outbound channels (simultaneous calls) that can be used on this trunk. Inbound calls are not counted against the maximum. Set as 0 to specify no maximum. ·Caller ID Specify the caller ID to use when making outbound calls over this trunk.
MyPBX SOHO Administrator Guide 6.2.2.2 Service Provider In this page, we can configure Service Provider. You can add Service Provider as required. And also you can delete multiple trunks at once by ticking the checkbox as required. Figure 6-31 Below is service provider trunk (peer to peer mode), which authorize using IP address only. If you have got a trunk with IP address only, please choose this type.
MyPBX SOHO Administrator Guide SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP. IAX – Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX. ·Provider Name A unique label would help to you identify this trunk. E.g. “Provider2”. ·Hostname/IP Service provider’s hostname or IP address. Note: 5060 is the standard port number used by SIP protocol, 4569 is the standard port number used by IAX protocol.
MyPBX SOHO Administrator Guide Figure 6-33 Add bulk DOD for bulk extensions in ascending sequence with the “Begin DOD” you fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with “Begin DOD” as 5500100, the corresponding DOD will be 5500100, 5500101, 5500102, 5500103, 5500104, and 5500105.
MyPBX SOHO Administrator Guide 6.3 Outbound Call Control 6.3.1 Outbound Routes In this page, we can configure the outbound rules to control the outgoing calls. Notes: 1. The max number of outbound route is 32. 2. If the dial patterns are the same in several routes, MyPBX will choose the available routes from top to the last one. 3. When you have created a new extension, please edit the outbound route so that it can dial out too.
MyPBX SOHO Administrator Guide Figure 6-35 ·Route Name Name of this Outbound Route. E.g. “Local” or “Long Distance”. ·Password The route password can be used to protect this route from being accessed without a password. You can choose one of the passwords in the PIN list that you can click the “Pin Settings” to edit it in “Pin Settings” page. T.38 Support: Enable T38 fax in this outbound route (Only for SIP Trunk).
MyPBX SOHO Administrator Guide ·Rrmemory Hunt Round robin with memory, remembers which trunk was used last time, and then use the next available trunk to call out. ·Office Hours When a specific office hour is selected, this outbound route can only be used during this office hour, and can’t be used in non-office hours. ·Dial Pattern Outbound calls that match this dial pattern will use this outbound route.
MyPBX SOHO Administrator Guide 6.3.2 Speed Dial Settings Figure 6-36 1) Options ·The prefix of speed dial The prefix should be dialed before the speed dial number. The default is *99. Figure 6-37 2) Add new speed dial. ·Source Number The speed dial number. ·Destination Number The number you want to call. E.g. the source number is “123”. The destination number is 5503305. The prefix number is *99. You can use an extension with any type to dial *99123, then it will call the number 5503305.
MyPBX SOHO Administrator Guide 6.4 Inbound Call Control In this page, we can configure the details of IVR, ring group, queue and inbound routes. 6.4.1 IVR When there’s an inbound call aims at Auto Attendant, MyPBX will play an IVR recording and route the caller to the requested destination (for example, “Welcome to XX company, for sales press 1, for technical support press 2, for operator press 0”, etc.).
MyPBX SOHO Administrator Guide Figure 6-39 ·Number MyPBX treats IVR as an extension; you can dial this extension number to reach the IVR from internal extensions. ·Name A name for the IVR. ·Prompt The prompt recording that will be played when this IVR is reached. ·Repeat Count The number of times that the selected IVR prompt will be played. ·Key Timeout Wait for the user to enter a new extension for a specified number of seconds.
MyPBX SOHO Administrator Guide ·Enable Direct Dial Allow the caller to dial other extensions number directly. ·Key Press Events A list of actions that can be performed depending on the digit dialed by the user. ·Key The Key pressed when the callers hear the IVR prompt. ·Action When the callers press the corresponding key, the action that MyPBX will execute. No Action: Do nothing Connect to Extension: Connect the call to an extension. Connect to Voicemail: Connect the call to the voicemail of an extension.
MyPBX SOHO Administrator Guide 6.4.2 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported. Note: follow me feature in extension page will not take effect when it’s ringing as an agent. Figure 6-40 There is a default ringgroup, you can edit it or create a new one Figure 6-41 ·Ring Group Name This option defines a name for this group, e.g. “Sales”.
MyPBX SOHO Administrator Guide help you identify this group in the group list. ·Ring Group Number This option defines the numbered extension that can be dialed to reach this group. ·Strategy This option sets the Ringing Strategy for this Group. The options are as follows: 1. Ring All Simultaneously: Ring all available Extensions simultaneously. 2. Ring Sequentially: Ring each extension in the group one at a time.
MyPBX SOHO Administrator Guide in the order they were received to deliver top tier customer service. Figure 6-42 Call queues allow calls to be sequenced to one or more agents. Notes: 1. Dial “Queue number + ‘*’” to log in or “Queue number + ‘**’” to log out the queue. For example, if the queue number is “680”, then agent can dial “680*” to log in or “680**” to log out. 2. Follow me feature in extension page will not take effect when it’s ringing as an agent of queue.
MyPBX SOHO Administrator Guide Figure 6-43 ·Queue Name A name for the Queue.
MyPBX SOHO Administrator Guide ·Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. ·Queue Password You can require agents to enter a password before they can log in to this queue. ·Queue Agent Timeout The number of seconds an agent's phone can ring before we consider it a timeout. ·Queue Max Wait Time The maximum number of seconds a caller can wait in a queue before being pulled out (0 for unlimited).
MyPBX SOHO Administrator Guide 4) Events If a caller presses the key while waiting in the queue, this setting selects which action should process the key press. 5) Failover-Destination Define the failover action. A failover occurs after the user reach the Queue max wait time. 6) Others ·Music on Hold Select the “Music on Hold” Class for this Queue. ·Leave When Empty This option controls whether callers already on hold are forced out of a queue that has no agents. There are two options.
MyPBX SOHO Administrator Guide 6.4.4 Conferences Figure 6-44 Conference Calls increase employee efficiency and productivity, and provide a more cost-effective way to hold meetings. Conference agents can dial * to access the settings options and the admin can kick the last user out and can lock the conference room. ·Extension This is the number dialed to reach this Conference Room. ·Admin Admin can kick a user out and can lock the conference room.
MyPBX SOHO Administrator Guide 6.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Figure 6-46 Inbound Route List There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands or you can delete multiple outbound routes at once as required.
MyPBX SOHO Administrator Guide Figure 6-47 Add/Edit Inbound Route 1) General ·Route Name A name for this inbound route. E.g. “pstnin”. ·DID Number Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern matching to match a range of numbers.
MyPBX SOHO Administrator Guide N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9) The “.” Character will match any remaining digits. For example, “9011.” will match any phone number that starts with “9011”, excluding “9011” itself. The “!” will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible. Example 1: NXXXXXX will match any 7-digit phone number.
MyPBX SOHO Administrator Guide callback function, please refer to chapter 6.7.4 How do I configure distinctive ring tones? Please refer to APPENDIX E. Currently distinctive ringtone can be compatible with Yealink and Snom phone. 2) Member Trunks This area allows you to select which trunks will be member trunks for this route. To make a trunk a member of this route, please move it to the “Selected” box. 3) Business Days Define where the calls will be routed during Business Days.
MyPBX SOHO Administrator Guide Note: This function only supports T.38 faxes. ·Outbound Routes Route the incoming calls to a specific outbound route. This function is mainly used for the connection of two branches. For example: Company A locates headquarters in the USA with a branch B in China. A and B both have a MyPBX phone system. Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B, that can be done by this configuration.
MyPBX SOHO Administrator Guide Note: If you want to receive faxes with custom Email address, the “SMTP settings” of “Voicemail Settings” should be configured successfully in advance. If you want to receive faxes with E-mail address configured in VoIP extension voicemail, you should first make sure the tested email to your email address works fine. 6.
MyPBX SOHO Administrator Guide your local country’s prompt. 6.5.1 Custom Prompts We can record or upload the prompts in this page; you can also play it directly to confirm if it’s a valid one, you can also download it and save it as a backup. Figure 6-48 1. Record new Prompt Figure 6-49 The administrator can record custom prompts by doing the following: 1) Click “Record New Custom Prompt”. 2) Input the desired file name on the popup window and choose an extension to call for recording (such as 500).
MyPBX SOHO Administrator Guide The administrator can also upload prompts by doing the following: 1) Click “Upload Prompt”. 2) Click “Browse” to choose the desired prompt. 3) Click “Upload” to upload the selected prompt. Note: The file size must not be larger than 1.8 MB, and the file must be WAV format: GSM 6.10 8 kHz, Mono, 1 Kb/s; Alaw/Ulaw 8 kHz, Mono, 1 Kb/s; PCM 8 kHz, Mono, 16 Kb/s. 6.5.2 Music on Hold Prompts In this page, we can upload the music on hold prompts.
MyPBX SOHO Administrator Guide 6.5.3 System Prompts Settings MyPBX have prompts of many languages. You can download the appropriate language you need. MyPBX can support American English, Australian English, Chinese, Dutch, French, Canadian French, German, Greek, Hungarian, Italian, Polish, Portuguese, Brazilian Portuguese, Russian, Spanish, Mexican Spanish, Turkish, Thai, and Korean currently. Notes: 1. Auto-detection is highly recommended.
MyPBX SOHO Administrator Guide Figure 6-54 1) General ·Ring Timeout Number of seconds to ring a device before handling the call as per the extension’s Follow Me settings. The default value is 30s. .MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout. The default value is 6000s. .Maximum concurrent calls Maximum concurrent calls limits. The default value 0 means no limit. ·Music on hold Used to set hold music for the system.
MyPBX SOHO Administrator Guide ·HTTP bind port/Web Access Port Port to use for HTTP sessions; Default: 80 Note: please reboot the system to take effect. ·FXO Mode FXO port’s operation mode. ·Virtual Ring Back Tone It’s only for GSM/UMTS trunk. Once enabled, when the caller call out with GSM/UMTS trunks, the caller will only hear the virtual ring back tone generated by the system before callee answers the call.
MyPBX SOHO Administrator Guide Configure the prompt when dial failed due to conjunction or no-available channel. 2) Web Server ·HTTP Enable or disable HTTP session. ·HTTP Bind Port Default port to use for HTTP session is 80. ·HTTPS Enable or disable HTTPS session. ·HTTPS Bind Port Default port to use for HTTPS session is 443. Note: please reboot the system to take effect. 3) Extension Preferences ·User Extensions The default value is 500 to 616. ·Ring Group Extensions The default value is 620 to 629.
MyPBX SOHO Administrator Guide Figure 6-55 1) General ·Enable Business Hours ·disable Business Hours 2) Others ·Enable Office Closed Timing By dialing *81 (*81 is the default code) on an extension will force the office time closed for the device whatever the general setting is. ·Enable Office Timing By dialing *82 (*82 is the default code) on an extension will force the office time to take effect for the device whatever the general setting is.
MyPBX SOHO Administrator Guide extension side to realize the exact feature. Figure 6-56 1) General ·One Touch Record A user may initiate or stop call recording by dialing *1during a call. (*1 is the default setting). ·Extension for Checking Voicemail Users can check their Voicemail by dialing *2 on their phone (*2 is the default setting).
MyPBX SOHO Administrator Guide Users may blind transfer an incoming call by dialing*03 on their phone (*03 is the default setting). ·Call Pickup Users may pick up an incoming call by dialing *4 on their phone (*4 is default the setting) ·Extension Pickup Users may pick up a specific extension’s incoming call by dialing *04+extension number on their phone (*04 is the default setting) ·Intercom Define the feature code that is used to dial an extension in intercom mode.
MyPBX SOHO Administrator Guide Note: When reset to defaults.
MyPBX SOHO Administrator Guide setting) 6.6.4 Voicemail Settings In this page, we can configure some settings for voicemail feature, including general voicemail settings and SMTP settings, which is used for “voicemail to email”. Figure 6-57 1) General Voicemail Settings a) Message Options ·Max Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box. ·Max Message Time Set the maximum length of a single voicemail message.
MyPBX SOHO Administrator Guide ·Busy Prompt Greeting played when the extension called is busy. Skip greeting: Do not play a greeting. Play busy greeting: play the extension busy greeting. ·Unavailable Prompt Greeting played when the extension called is Unavailable. Skip greeting: Do not play a greeting. Play Unavailable greeting: play the extension Unavailable greeting. ·Leave a Message Prompt Greeting played to ask the caller to dial 5 to leave a message. Skip greeting: Do not play a greeting.
MyPBX SOHO Administrator Guide Figure 6-58 ·E-mail Address The E-mail Address that MyPBX will use to send voicemail. ·Password The password for the email address used above ·SMTP Server The IP address or hostname of an SMTP server that the MyPBX will connect to in order to send voicemail messages via email, e.g. mail.yourcompany.com. ·Port SMTP Port: the default value is 25.
MyPBX SOHO Administrator Guide 6.7 Advanced Settings 6.7.1 SIP Settings 1) General Figure 6-59 ·UDP Port Port used for SIP registrations. The default is 5060.
MyPBX SOHO Administrator Guide ·TCP Port Port used for SIP registrations. The default is 5060. ·TLS Port Port used for SIP registrations. The default is 5061. ·TLS Verify Server When using MyPBX as a TLS client, whether or not to verify server’s certificate. It is “No” by default. ·TLS Verify Client When using MyPBX as a TLS server, whether or not to verify client’s certificate. It is “No” by default.
MyPBX SOHO Administrator Guide Default is 0 (no limit). ·Register Timeout Number of seconds to wait for a response from a SIP Registrar before considering the register has timed out. The default is 20 seconds. ·Calling Channel Codec Priority Once enabled, when dialing out via SIP/SPS trunks, the codec of calling channel will be selected in preference. If not, MyPBX will follow the priority in your SIP/SPS trunks. ·Video Support Support for SIP video or no. The default is yes.
MyPBX SOHO Administrator Guide ·STUN Address The STUN server allows clients to find out their public address, the type of NAT they are behind and the Internet side port associated by the NAT with a particular local port. This information is used to set up UDP communication between the client and the VoIP provider and so establish a call. ·External IP Address The IP address that will be associated with outbound SIP messages if the system is in a NAT environment.
MyPBX SOHO Administrator Guide each other directly, bypassing the system. It is not always possible for the system to negotiate endpoint-to-endpoint media routing. 3) Codecs Figure 6-61 A codec is a compression or decompression algorithm used in the transmission of voice packets over a network or the Internet. u-law: A PSTN standard codec, used in North America, which provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call.
MyPBX SOHO Administrator Guide 4) QoS Figure 6-62 QoS (Quality of Service) is a major issue in VoIP implementations. The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due interference from other lower priority traffic. When the network capacity is insufficient, QoS could provide priority to users by setting the value. 5) T.38 Figure 6-63 ·Re-invite SDP Not Add T.38 Attributes If set to Yes, SDP in re-invite packet will not add T.
MyPBX SOHO Administrator Guide Figure 6-64 ·From Field Where to get the caller ID in SIP packet. ·To Field Where to get the DID in SIP packet. ·180 Ringing It is set when the telecom provider needs. Usually it is not needed. ·Remote Party ID Whether to send Remote-Party-ID on SIP header or not. Default: no. ·Allow Guest Whether to allow anonymous registration extension or not. Default: no. This option is used to avoid some anonymous calls by hackers.
MyPBX SOHO Administrator Guide ·Session-expires The max refresh interval. ·Session-minSE The min refresh interval, which mustn't be less than 90s. ·Session-refresher Choose session-refresher, the default is Uas. 6.7.2 IAX Settings Figure 6-65 1) General ·Bind Port Port used for IAX2 registrations. Default is 4569. ·Bandwidth Low/medium/high with this option you can control which codec to be used. ·Min Registration Time Minimum duration (in seconds) of an IAX2 registration. The default is 60 seconds.
MyPBX SOHO Administrator Guide a-law: A PSTN standard codec, used outside of North America, which provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM: A wireless standard codec, used worldwide, that provides adequate voice quality and consumes 13.3kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM is supported by many VoIP phones.
MyPBX SOHO Administrator Guide Note: Add a phone number in blacklist, such as “05921234567”: 1) If the type is “inbound”, then this number can’t be called. 2) If the type is “outbound”, then the extensions in MyPBX can’t call this number. 6.7.4 Callback Settings MyPBX allows caller A to dial an inbound route number, and after hearing the ring, A can hang up the call or wait for MyPBX to cut off the call, then MyPBX will call A with this number.
MyPBX SOHO Administrator Guide Figure 6-69 Step 2: Create Callback number. Figure 6-70 Step 3: Create Callback Rules You will need to create callback rules when the system should strip or add digits. Figure 6-71 ·Trunk Name Choose the trunk with callback rules. ·Strip digits from front Define how many digits will be stripped from the call in number before the callback is placed.
MyPBX SOHO Administrator Guide Define digits added before a callback number before the callback is placed. For example, the call in number (Caller ID) is 123456789, MyPBX need to send 9123456789 to its trunk when calling this number. You should configure 123456789 as the callback number and add 9 before the callback is placed. You can add “w” for analog trunks for some delay too. 6.7.
MyPBX SOHO Administrator Guide Figure 6-73 1) General ·DISA Name Give this DISA application a name to help you identify it. ·PIN The password for this DISA. ·PIN Settings Click to add, delete or edit PIN list. ·Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number. The default is 10 seconds. ·Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number.
MyPBX SOHO Administrator Guide Figure 6-74 1) Options ·Access Code Dial this code to access PIN. ·Prompt for Entry Prompt caller to enter the PIN Number. ·Prompt for Entry Failure Prompt the caller when an invalid PIN is entered. Figure 6-75 2) PIN User MyPBX can store a number of PIN Users. PIN Users may be used to keep track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users.
MyPBX SOHO Administrator Guide • The system administrator can configure certain numbers or types of numbers to require entry of a PIN before users can continue making a call to such a number. • The system administrator can also configure to require users to enter a PIN before making any external call. ·Name A character-based name for this PIN list, e.g. “YeastarPIN” ·PIN The password for this PIN list ·PIN Settings Click to add, delete or edit PIN list.
MyPBX SOHO Administrator Guide PIN list is a numeric field. Letters and punctuation are not allowed in this field. Fill in one PIN and if you end with enter for each PIN, you could create multiple PINs. 6.7.9 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones. Targeted phones will not ring, but instead answer immediately into speakerphone mode. Please note that this section is for configuring paging groups.
MyPBX SOHO Administrator Guide ·Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all. ·*Answer If it sets Yes, any user in the group will talk with the caller when they press “*”. If it sets No, users in the group can talk with each other without pressing “*”. 6.7.10 Certificates MyPBX can support TLS extension. Before you register TLS extension on IP phone, you should upload certificates first.
MyPBX SOHO Administrator Guide We can check the call detailed logs for accounting and system log for debugging. 7.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by call date, caller/callee, trunk, duration, billing duration, status, communication type and Pin User. Figure 7-1 7.2 System Logs Figure 7-2 You can download and delete the system logs of MyPBX.
MyPBX SOHO Administrator Guide ·Enable Web Log Save the history of web operations (up to 2 log files). ·Enable Debug Log Save debug information (up to 2 log files). Packets Capture Tool This feature is used by technician to capture packets. Packet capture tool “Wireshark” is integrated in MyPBX. Users also could specify the destination IP address and port to get the packets. ·IP Specify the destination IP address to get the packets. ·Port Specify the destination Port to get the packets.
MyPBX SOHO Administrator Guide 9. Use MyPBX Figure 9-1 9.1 Make outbound calls To make an outbound call, we need to add a trunk first. There are 3 types of VoIP Trunk: ·VoIP Trunk: Connected to remote VoIP service server. You should get an IP address with user name/ password from the provider. ·Service Provider: Connected to service provider server. You will get only IP address for authorization. ·Analog Trunk: FXO ports of MyPBX, connected to a local PSTN.
MyPBX SOHO Administrator Guide Sample Routing via VoIP Trunk Let’s configure all inside extensions to dial “0” through the VoIP Trunk. 1. Add VoIP service provider Before we do add this, please make sure you have a VoIP Trunk account. Trunks VoIP Trunk SIP Trunk Enter your account information on this page, and click Save. Figure 9-2 2.
MyPBX SOHO Administrator Guide Figure 9-3 Now that we have added two outbound dialing rules, any call starting with 9 will be routed to the PSTN, and any number starting with 0 will be routed to the SIP Trunk.
MyPBX SOHO Administrator Guide 9.2 Incoming call Sample Routing to an IVR Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s configure digit 0 to route the call to extension 300, and digit 1 to route the call to ringgroup. 1. Add IVR To add a new IVR, go to IVR Create New IVR. Figure 9-4 2. Add Inbound Routes As we can see from the Inbound Route of “VOIP_IN”, all incoming calls from VoIP trunk will be sent to the IVR.
MyPBX SOHO Administrator Guide Figure 9-5 132/204
MyPBX SOHO Administrator Guide APPENDIX A FAQ Q1. How to Register SIP device? A1: 1) Register SIP soft phone Download the x-lite softphone from CounterPath website www.counterpath.com After installing the x-lite, right click the panel and select the SIP Account setting and then configure it. Display Name: 500 User Name: 500 Password: 500 Authorization Name: 500 Domain: 192.168.5.150 2) Register IP Phone (for example, Yealink’s T28 IP Phone) a) Connect the T28’s Internet port to the switch.
MyPBX SOHO Administrator Guide Step 1 Add a new folder, rename it, and set this new folder’s share Properties according to Figure B-1. Figure B-1 Set up share Properties Step 2 Enter the new folder and create a new text file, then rename this file to status.txt. This step is very important, DO NOT forget to create the status.txt file. Step 3 Configure External storage settings on MyPBX to Figure B-2.
MyPBX SOHO Administrator Guide Figure B-2 External Storage Setting Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored. Net-Disk Share Username: The user name used to log into the network share. Leave this blank if it is not required Net-Disk Share Password: The password used to log into the network share.
MyPBX SOHO Administrator Guide APPENDIX C How to Configure NAT Setting When MyPBX is behind a NAT (firewall), you need to configure NAT setting on MyPBX if you want to use a remote extension. Please follow section 1 or 2 below depending on your network configuration. 1. If MyPBX is connected to a local network, you must set up port forwarding on your router. Specifically, you must map port 5060 10001-10200(default RTP port range) as UDP ports.
MyPBX SOHO Administrator Guide 2. If MyPBX has a public IP (i.e. is connected directly to your Internet service provider), the network settings should be configured according to Figure C-3: Figure C-3 Now, MyPBX has been configured as a public IP, so there is no need to configure NAT again, just leave all settings in “NAT” blank. APPENDIX D How to Use Auto Provision Step1. Disable DHCP Server on your local network. E.g. Disable DHCP Server on Linksys Router.
MyPBX SOHO Administrator Guide Figure D-1 Step2. Enable DHCP Server on MyPBX. Login MyPBX web interface, “System” “Network Preference” -> “DHCP Server” “Enable DHCP Server”.
MyPBX SOHO Administrator Guide Step3. Configure phones on MyPBX auto-provision page. 1. Login MyPBX web interface, “PBX” -> “Extensions” -> “Phone Provisioning” -> “Add Phone”. Figure D-3 2. Fill in the phone detail message on the pop-up windows. Input IP Phone’s MAC address, configure Name, Call waiting, Line, Extension, Label, Line active for the phone. And also you can configure other features on the phone, like codecs, memory keys, etc.
MyPBX SOHO Administrator Guide Figure D-4 Step4. Turn on the power and connect the network cable to IP Phone. Remark: The factory default setting of DHCP for IP Phone is enabled, so you can skip this step to step 5. If the DHCP is disabled, please follow the steps below to enable it (e.g. Yealink’s IP Phone). 1. Log in IP phone’s web page. 2. Enable DHCP. Figure D-5 Step5. Finish.
MyPBX SOHO Administrator Guide APPENDIX E How Do I Configure Distinctive Ring Tones Step1: On your IP phone, navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section. For each custom ring tone, enter the Internal Ringer Text (can be digits or text) to trigger the ring tone. For example, you may enter “Family”. E.g. Yealink’s IP phone. Figure E-1 Step2. Configure the “Distinctive Ringtone” on MyPBX.
MyPBX SOHO Administrator Guide Figure E-2 Step3. Finish.
MyPBX SOHO Administrator Guide APPENDIX F How to Use DID Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a feature offered by telephone companies for use with their customers' private branch exchange (PBX) systems. In DID service the telephone company provides one or more trunk lines to the customer for connection to the customer's PBX and allocates a range of telephone numbers to this line (or group of lines) and forwards all calls to such numbers via the trunk.
MyPBX SOHO Administrator Guide phone number that starts with “9011”, excluding “9011” itself. The “!” will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible. ·Extension Define the extension for DID number, this field only valid when use E1 trunk for this inbound router. You can only input number and “-” in this field, and the format can be xxx or xxx-xxx.
MyPBX SOHO Administrator Guide Figure F-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the Extension (6001-6099 in this example). The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 (number 6001 to extension 6001, number 6002 to extension 6002). The destination you set below will be disabled if you set the Extension.
MyPBX SOHO Administrator Guide Figure F-3 APPENDIX G How to Use BLF Key to Choose the 146/204
MyPBX SOHO Administrator Guide PSTN Line MyPBX allows you to choose the specific PSTN line to make outbound call by pressing the BLF key on the IP Phone. Follow the steps to do the configuration with your Yealink phone. 1. We want to choose pstn1 or pstn2 to call out. Figure G-1 2. Configure the IP Phone: Figure G-2 Test When you press DSS Key 1/2, the phone will connect to pstn1/pstn2 line. If pstn1/pstn2 is not busy, you will hear the dial tone.
MyPBX SOHO Administrator Guide APPENDIX H MyPBX Security Configuration Guide VoIP attack, although not an everyday occurrence does exist. When using VoIP, system security is undoubtedly one of the issues we care about most. But with the appropriate configuration, and some basic safety habits, we can improve the security of the telephone system. Moreover, the powerful built-in firewall function in MyPBX is adequate to enable the system to run safely and stably.
MyPBX SOHO Administrator Guide Figure H-0-1 2. Service: This page shows the general service like AMI, SSH and TFTP, we recommend disabling them if not used. Note: TFTP is used for phone provisioning, it’s enabled by default, you can disable it after all phones are well configured. Figure H-0-2 3. Firewall: In this page, the basic information of firewall rules are displayed. We recommend configuring it step by step following part 2 of this manual. Figure H-0-3 1.
MyPBX SOHO Administrator Guide Figure H-1-1 We can change it to another one like 8080 for example. 1.1.2 Change the default password. System System PreferencesChange Password Figure H-1-2 A strong password needs to be configured here for all accounts. Especially account “admin” and “user”. 1.2 Extension Hackers are always sending packages to PBX to register extension before dialing out. Extension’s security is very important for users.
MyPBX SOHO Administrator Guide 1.2.1 Change the default SIP Port PBXBasic settingsSIP SettingsGeneralUDP Port Figure H-1-3 We recommend changing this to another available port, for example: 5080. 1.2.2 Change the default password The password of the extensions is “pincode + extension number”. A password with upper and lower letters and numbers is recommended. For example: AjK5Up1G.
MyPBX SOHO Administrator Guide Figure H-1-4 Note: A strong password is a MUST for remote extensions. 1.2.3. IP restriction for extensions You can find this setting in PBXExtensionsFXS/VoIP Extensions VoIP ExtensionsGeneralPassword When it’s configured, only the permitted IP can register this extension. All the other registry requests will be denied. The format is “IP address/Subnet mask”, e.g. 192.168.5.136/255.255.255.255. In this way, only 192.168.5.136 can register this extension 6010.
MyPBX SOHO Administrator Guide Figure H-1-6 Notes: 1. If remote registration isn’t required, please disable it. 2. If extensions register to MyPBX via WAN port, please only enable “register remotely”. 1.2.4 TLS registry (Optional) Introduction Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols that provide communication security over the Internet.
MyPBX SOHO Administrator Guide 2. Firewall configuration Note: Please back up the configurations on Backup and Restore page before you go ahead. In the case that you lock the device, you can reset to factory default and restore the previous configurations. The example rules below work with MyPBX firmware version 2.15.xx.xx or higher versions. The basic logic to configure firewall is “Allow all trusted IP addresses and then enable “Drop All””. Step1. Enable firewall on firewall page of MyPBX.
MyPBX SOHO Administrator Guide Action: Accept Figure H-2-2 Step3. Add common rules to allow remote administrators, extensions or devices. For example the public IP is 110.30.25.152; we can allow all ports for this trusted IP. Name: Remote Protocol: BOTH Port: 1:65535 IP: 110.30.25.152/255.255.255.
MyPBX SOHO Administrator Guide Figure H-2-3 Note: Static public IP range needs to be configured here, if it’s dynamic IP address that doesn’t belong to a range, there is no need to configure it, but the “Drop All” in the next step should not be ticked. The IP blacklist rules will help to protect MyPBX. We recommend getting public static IP for security purpose. Step4. Add common rules to accept the static public IP range of VoIP provider.
MyPBX SOHO Administrator Guide Figure H-2-4 Allow RTP port range: Name: RTP Protocol: UDP Port: 10000:12000 IP: 110.111.132.6/255.255.255.255 Action: Accept Figure H-2-5 Note: If the media server of SIP provider is dynamic, and we cannot collect the IP range.
MyPBX SOHO Administrator Guide Name: RTP_ALL Protocol: UDP Port: 10000:12000 IP: 0.0.0.0/0.0.0.0 Action: Accept Figure H-2-6 In this case, MyPBX can get rid of one-way volume issue. Step5. Block the web connection of the other IP address that are not added into accept list.
MyPBX SOHO Administrator Guide Figure H-2-7 Note: Many attacks are caused by the web access, it’s highly recommend to drop the untrusted connection via web interface. Step6. Add common rules to accept the static public IP range of NTP, SMTP, and POP server. We recommend opening all ports for NTP, SMTP, and POP server in MyPBX’s firewall, and the IP address should be a static one or it belongs to a range.
MyPBX SOHO Administrator Guide Note: These 3 rules are created by MyPBX by default. 1) Add two auto blacklist rules for port: 5060. Rule No.1: Port: 5060 Protocol: UDP IP Packets: 120 Time Interval: 60 seconds Figure H-2-8 Rule No.2: Port: 5060 Protocol: UDP IP Packets: 40 Time Interval: 2 seconds Figure H-2-9 2) Add an auto blacklist rule for Port:8022 Rule No.
MyPBX SOHO Administrator Guide Figure H-2-10 Step 7. Enable “Drop all” (If this feature is enabled, all the packets and connection that do not match the rules would be dropped.) Warning: Before enabling this feature, please create a rule to accept the local network access, or the server might not be accessed. Figure H-2-11 Notes: 1. After enabling “Drop All”, the rules of auto defense and IP blacklist will not take effect.
MyPBX SOHO Administrator Guide Figure H-2-12 Figure H-2-13 3. Service security 3.1 Disable Guest Call 3.
MyPBX SOHO Administrator Guide PBXBasic SettingsSIP SettingsAdvanced SettingsAllow Guest Figure H-3-1 Note: Allow Guest is disabled by default; please keep it to “No” for general use. 3.2 SSH access enhancement 3.2.1 Disable SSH Select LAN SettingsEnable SSH. If external debugging isn’t required, please select “No”. Figure H-3-2 Note: SSH access is disabled by default; please keep it to “No” if not needed. 3.2.
MyPBX SOHO Administrator Guide 1. Log in via putty.exe. Figure H-3-3 2. The default username is root and the default password is ys123456.
MyPBX SOHO Administrator Guide 3. Use command passwd to change the root’s password Figure H-3-5 You need to input the new password twice to take effect. 3.3 AMI settings* The Asterisk Manager Interface (AMI) allows a client program to connect to an Asterisk instance and issue commands or read events over a TCP/IP stream.
MyPBX SOHO Administrator Guide Figure H-3-6 To manage the accounts to access AMI, we can configure it in AMI page directly. Click SystemSystem PreferencesAMI Settings. For example, the AMI account I want is: User name: Developer Password: Developer The only IP address that’s allowed to log in is 192.168.1.71. We can configure it like this: Figure H-3-7 Save it and apply the changes. To confirm more details, please try command “cat /etc/asterisk/manager.
MyPBX SOHO Administrator Guide Figure H-3-8 3.4 TFTP* MyPBX can work as a TFTP server when using “phone provisioning”, and this feature is enabled by default. If all the phones are well provisioned, you can disable this access to protect the configuration files of MyPBX. Click “SystemSecurity CenterService” to disable it directly. Figure H-3-9 3.5 Database Grant* MyPBX has integrated MySQL since x.18.0.xx, which provides convenience for users to manage the CDR and the Recording log.
MyPBX SOHO Administrator Guide party software, you need to set up this first. For example, username: Harry, password: Harry123 Figure H-3-10 Save it and apply the changes. Figure H-3-11 When logging in using other software, we can check the CDR.
MyPBX SOHO Administrator Guide 3.6 Alert settings After enabling alert settings, if the device is attacked, the system will notify users the alert via call or e-mail. The attack modes include IP attack and Web Login. 3.6.1 IPATTACK When the system is attacked by some IP addresses, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule. Example: Configure to notify extension 500, outbound number 5503301 and E-mail alert@yeastar.com.
MyPBX SOHO Administrator Guide Figure H-3-13 3.6.2 WEBLOGIN Enter the password incorrectly five times when logging in MyPBX Web interface will be deemed as attack, the system will limit the IP login within 10 minutes and notify the user. Example: Configure to notify extension 500, outbound number 5503301 and E-mail alert@yeastar.com. configuration could be as below.
MyPBX SOHO Administrator Guide To: alert@yeastar.com Subject: WebLogin Figure H-3-14 4. International call limit 4.1 Limit call credit at provider side We can ask VoIP/PSTN/ISDN provider for help to limit the credit of international calls in advance, then the hacker cannot dial international calls. Each provider has its own policy. You can also ask provider to disable international call if not needed. 4.2 Set password for international call MyPBX allows you to configure password for outbound routes.
MyPBX SOHO Administrator Guide For example, the password you need is 5503333 Dial pattern: 00. Password: 5503333 Choose the allowed extension and the trunk to the right side like this: Figure H-4-1 Save and apply the changes, when 300 and 301 pick up headsets and dial a international number, MyPBX will ask for the password, if passed, the call will be dialed out. If not, the call will be dropped.
MyPBX SOHO Administrator Guide 4.3 Disable international call in MyPBX We can ask the provider for help to disable international calls in advance, if it’s not possible, we can configure the rules in MyPBX side to drop all the international calls. Here are the detailed steps. Step1. Create an invalid SIP trunk Create an invalid SIP trunk in “PBXVoIP trunkService Provider”. The IP address can be an invalid one, like 127.0.0.1 Figure H-4-2 Save it and apply the changes.
MyPBX SOHO Administrator Guide Figure H-4-3 Save it and apply the changes. Then click the arrow at the left side to set it to the top.
MyPBX SOHO Administrator Guide In this case, all international call requests will be routed to this invalid trunk. Ie. The call is dropped directly. APPENDIX I How to Use TLS in MyPBX I.1 How to register IP phones to MyPBX via TLS MyPBX is working as a SIP server, IP phones register to MyPBX as extensions via TLS. 1. Enable TLS in MyPBX’s web interface Click “PBXSIP settingsGeneral” to get the settings about TLS, which is disabled by default.
MyPBX SOHO Administrator Guide ·TLS Client Method When using MyPBX as a TLS client, specify the protocol for outbound TLS connections. You can select it as tlsv1, sslv2 or sslv3. Figure I-2 Notes: 1. For security reason, we recommend enabling “TLS Verify Client” and disabling “TLS Ignore Common Name”, in which case, MyPBX will verify IP phone’s Certificate, the common name inside CA should be the same as its IP or domain name. 2.
MyPBX SOHO Administrator Guide Figure I-3 Ca.bat: Make the CA.crt for IP phone and MyPBX Client.bat: make the “client.pem”, it’s the “IP phone’s server certificate”. Server.bat: make the “asterisk.pem”, it’s the “MyPBX’s server certificate”. Here are the steps to make all the certificates. Step1. Prepare MyPBX’s CA: CA.crt Double click ca.
MyPBX SOHO Administrator Guide Figure I-4 Just follow the guide to input the information of MyPBX step by step. In this example, MyPBX’s IP address is 192.168.4.142.
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MyPBX SOHO Administrator Guide Figure I-6 This ca.crt is the same as the one in folder /TLS_CA_Tool/ca/trusted/.
MyPBX SOHO Administrator Guide MyPBX’s CA: CA.crt is generated successfully. Step2 Prepare “asterisk.pem”, “MyPBX’s server certificate” We need the CA.crt and CA.key to make the server certificate. Double click “server.bat”.
MyPBX SOHO Administrator Guide Follow the guide to input information step by step, and make sure the information you have input matches the one you have input in Step1.
MyPBX SOHO Administrator Guide Check the whole information then input “y” to continue. When done, you can find the asterisk.pem as the following picture shows. Figure I-10 asterisk.pem, the “MyPBX’s server certificate” is generated successfully. Note: We can copy the asterisk.pem, ca.crt to another folder before making the IP phone’s certificate.
MyPBX SOHO Administrator Guide Figure I-11 Step3. Prepare the IP phone’s certificate, ca.crt Double click “ca.bat”, input the information of IP phone step by step.
MyPBX SOHO Administrator Guide Figure I-12 In this example, the IP phone’s IP address is 192.168.4.71.
MyPBX SOHO Administrator Guide When done, we can find the ca.crt in this folder. Figure I-14 The ca.crt in folder /TLS_CA_Tool/ca/trusted is the same as the above one.
MyPBX SOHO Administrator Guide Figure I-15 The IP phone’s certificate is finished. Note: If you have got your own CA for IP phone, you can rename it to CA.crt and copy it to folder “/TLS_CA_Tool/ca/trusted” before making the “client.pem”. Step4. Prepare “client.pem”, the “IP phone’s server certificate”. Double click “client.bat”. Figure I-16 Input the IP phone’s information step by step in this script; make sure the content is the same as Step3.
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MyPBX SOHO Administrator Guide Confirm all the information we input before clicking “y” to finish this guide. Figure I-18 The “IP phone’s server certificate” is ready. Note: We can copy the client.pem, ca.crt to another folder before uploading.
MyPBX SOHO Administrator Guide Figure I-19 All the certificates are prepared. 3. Upload certificates 3.1 Upload IP phone’s certificates In this example, IP phone’s model is Yealink T28. Step1. Upload “IP phone’s server certificate” (client.pem). Click “SecurityServer Certificates” to upload client.
MyPBX SOHO Administrator Guide Figure I-20 Click “Choose File” and upload IP phone’s server certificate. IP phone will reboot by itself when uploaded successfully to take effect. Figure I-21 When IP phone boots up again, we can check the certificate status. Figure I-22 Step2. Upload the trusted certificate. The trusted certificate is the ca.crt of MyPBX. It will be sent to MyPBX during the registry process for authorization. Click “SecurityTrusted Certificates”, upload MyPBX’s ca.crt.
MyPBX SOHO Administrator Guide Figure I-23 Figure I-24 When done, we can check the content of CA.crt like the picture shown below.
MyPBX SOHO Administrator Guide Figure I-25 The certificates in IP phone side are well uploaded. 3.2 Upload MyPBX’s certificates In this example, the model of MyPBX is MyPBX U200 (firmware version: 15.18.0.22) Step1. Upload MyPBX’s server certificate (asterisk.pem) Click “PBX->Advanced Settings->Certificates”, then click “Upload choose “PBX Certificates” in Type windows, then upload the asterisk.pem. Certificates”, Figure I-26 Click Save to upload, you will need to reboot MyPBX to take effect.
MyPBX SOHO Administrator Guide Figure I-27 Click “Reboot Now” to reboot MypBX. When done, we can move to Step 2. Figure I-28 Step2. Upload the trusted certificate. The trusted certificate in MyPBX should be the ca.crt of IP phone. Click “Upload Certificates” and choose “Trusted Certificates” in Type windows, then upload the IP phone’s ca.crt.
MyPBX SOHO Administrator Guide Figure I-29 Click “Save” to upload, then click “Apply Changes”. Figure I-30 The certificates in MyPBX side are well uploaded. 4 Register IP phone to MyPBX via TLS Before registering IP phone to MyPBX, we need to create a SIP extension in MyPBX side in advance, or edit the existing one. In this example, extension number is 303. We need to set TLS protocol in this page, click save and “Apply Changes” on Web.
MyPBX SOHO Administrator Guide Figure I-31 Open IP phone’s configuration page, input the registry information of extension 303.
MyPBX SOHO Administrator Guide Figure I-32 Click “Confirm” to apply the changes, then extension 303 is registered via TLS. We can also check the status in “Extension Status” page of MyPBX. Figure I-33 If you have any problems about extension’s registry, please run a packet trace in “ReportsSystem LogsPacket Capture Tool”, input IP phone’s IP address, choose the eth port, then click “Start”. You can register the IP phone again, then click “Stop” and download the package to analyze via Wireshark.
MyPBX SOHO Administrator Guide I.2 How to register SIP trunk to VoIP provider via TLS If you have got the SIP trunk from provider that is using TLS, we can configure it in MyPBX and choose TLS within the trunk, here are two examples for you.
MyPBX SOHO Administrator Guide Figure I-35 Service provider trunk (P-P).
MyPBX SOHO Administrator Guide Figure I-36 If you have got problem when registering to provider via TLS, you can also run a packet trace in “System Log” page using “Packet Capture Tool”, then send it to provider or us to analyze.
MyPBX SOHO Administrator Guide APPENDIX J How to use LDAP LDAP stands for Lightweight Directory Access Protocol, which is a client-server protocol for accessing a directory service. Normally, it is used as a phone book on MyPBX so that you can search a key word from your IP phone. Here we take Yealink T-28 IP phone as an example. 1. Configuration on MyPBX. Tick the option of “Enable LDAP”, and use default configuration in the other fields.
MyPBX SOHO Administrator Guide Figure K-2 First fill the fields as the configuration as below: LDAP Name Filter: (|(cn=%)(sn=%)) LDAP Number Filter: (|(telephoneNumber=%)(homePhone=%)(mobile=%)) Server Address: 192.168.5.142 /the IP of MyPBX/ Port: 389 Base: dc= yeastar,dc=cn User Name: cn=admin,dc=yeastar,dc=com Password: ****** /the password you have set on MyPBX/ Max.
MyPBX SOHO Administrator Guide Figure K-3 If you enable the “LDAP Lookup for PreDial/Dial”, you can use LDAP feature either in PreDial/Dial page or by pressing DSS Key.
