User Guide

Troubleshooting
75
Why do I hear some noise during a call?
 Ensure that you are not using the handset or base station in an area with high
electrical interference. You can reposition the handset and the base station to keep
them far away from sources of high electrical interference.
 Ensure that the handset is not too far from the base station.
 Restart the base station and place a call to see if there is still noise heard during the
call.
Can I transfer an internal call to another party?
The phone does not support this feature. You can only transfer external calls from the
phone.
How to export PCAP trace?
We may need you to provide a PCAP trace to help analyze your problem.
To export a PCAP trace via web user interface:
1. Click on Phone->Upgrade.
2. In the Pcap Feature field, click Start to begin capturing signal traffic.
3. Recreate the error to be documented in the trace.
4. Click Stop to stop the capture.
5. Click Export to open file download window, and then save the file to your local
system.
How to export system log?
We may need you to provide a system log to help analyze your problem.
To export the system log to local PC via web user interface:
1. Click on Phone->Configuration.
2. Select 6 from the pull-down list of Log Leve.
3. Click Confirm to accept the change.
4. Mark the Local radio box in the Export System Log field.
5. Click Export to open file download window, and then save the file to your local
system.
You can also export the system log to a syslog server, contact your system administrator
for more information.
Note
It is recommended to reset the log level to 3 after exporting the system log.