User Guide

Troubleshooting
73
This chapter provides some general troubleshooting information to help you solve the
problems you might encounter when using your W52P IP DECT phone.
If you require additional information or assistance with your new phone, contact your
system administrator.
Why doesn‟t the handset ring?
 Ensure that the ringer volume of your handset is not adjusted to the minimum. Refer
to Adjusting Ringer Volume on page 20.
 Ensure that the silent mode is not switched on. Refer to Switching Silent Mode
On/Off on page 21.
Why can‟t I receive calls?
 Ensure that the DND mode is not activated. Refer to Do Not Disturb (DND) on page
58.
 Ensure that Always Forward feature is not enabled. Refer to Call Forward on page
59.
Why does the handset prompt the message “Not Subscribed”?
Check the registration status of your handset. If your handset is not registered to the
base station, register it manually. Refer to Handset Registration on page 15.
Why does the handset prompt the message “Not In Range”?
 Ensure that the base station is properly plugged into a functional AC outlet.
 Ensure that the handset is not too far from the base station.
Why does the handset prompt the message “Network unavailable”?
 Ensure that the Ethernet cable is plugged into the Internet port on the base station
and the Ethernet cable is not loose.
 Ensure that the switch or hub in your network is operational.
Why cannot the handset be registered to the base station?
If the network works normally, you can check the compatibility between base station
and handset. There are 2 sets of base stations, complied with the FCC and CE
standards respectively. You can check it from the back of the base station. There are
also 2 sets of handsets, American and Europe area respectively.
The American area handset is compatible with FCC standard base station.