Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
2. this device must accept any interference received, including interference that may cause undesired operation. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003& ICRSS-247 and ICCS-03 Part V Rules. Operation is subject to the following conditions: 1This device may not cause interference. 2This device must accept any interference, including interference that may cause undesired operation of the device.
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GNU GPL INFORMATION Yealink SIP-T54S media IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide About This Guide Thank you for choosing the SIP-T54S media IP phone, which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
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Table of Contents Table of Contents About This Guide ........................................................................... v In This Guide .............................................................................................................................................................. v Table of Contents ......................................................................... vii Overview .........................................................................................
User Guide for the SIP-T54S media IP Phone Entering Data and Editing Fields..................................................................................................................... 35 Customizing Your Phone ............................................................. 39 General Settings .................................................................................................................................................... 39 Wallpaper ...............................................
Table of Contents Answering Calls.................................................................................................................................................... 120 Ending Calls ........................................................................................................................................................... 122 Redialing Numbers ......................................................................................................................................
User Guide for the SIP-T54S media IP Phone Configuring the Intercom Feature on the IP Phone.......................................................................... 184 Using Intercom ................................................................................................................................................ 186 Multicast Paging ..................................................................................................................................................
Overview Overview This chapter provides the overview of the SIP-T54S media IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T54S media IP phone are the LCD screen and the keypad.
User Guide for the SIP-T54S Media IP Phone Hardware component instructions of the SIP-T54S media IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Default account ① LCD Screen • Call information—caller ID, call duration • Icons (for example, ) • Missed call text, second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date Indicates call status, message status and phone’s system ② Power I
Overview Item Description the reversible tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. • Picking up the handset from the handset cradle, the ⑫ Hookswitch hookswitch bounces and the phone connects to the line. • Laying the handset down on the handset cradle, the phone disconnects from the line.
User Guide for the SIP-T54S Media IP Phone Icons Description Recording is paused (Using a USB flash drive) Bluetooth mode is on Bluetooth headset is both paired and connected Wi-Fi connection is successful Wi-Fi connection fails USB flash drive is connected Line Key Icons Icons appearing on the line key label are described in the following tables: Icon indicator (associated with line key features) Icons Description Hold/Public Hold Private Hold DND Voice Mail SMS Direct Pickup Group Pickup DTMF Prefix
Overview Icons Description Transfer ReCall Record URL Record Recording starts successfully (Record/URL Record) Multicast Paging Group Listening Paging List Hot Desking Zero Touch URL Phone Lock Directory Speed Dial Icon indicator (associated with line) Icons Description The private line registers successfully The shared/bridged line registers successfully Registering Register failed DND is enabled on this line Call forward is enabled on this line 5
User Guide for the SIP-T54S Media IP Phone Icon indicator (associated with call park/retrieve park) Icons Description Call Park (Park successfully; Call park idle state) Call Park (Park failed) Call Park (Call park ringing state) Retrieve Park Icon indicator (associated with ACD) Icon Description Log in the ACD system The ACD status is available The ACD state is Wrap up The ACD status is unavailable Log out of the ACD system Icon indicator (associated with intercom) Icons Description Intercom idle
Overview Icons Description BLF/BLF list ringing state BLF/BLF list callout state BLF/BLF list talking state BLF hold state BLF list call park state BLF/BLF List failed state Icon indicator (associated with a shared line) The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call. Icon Description The shared line is idle. The shared line is seized.
User Guide for the SIP-T54S Media IP Phone Icon Description For a multi-party call, all the shared line parties participating in this call place the shared line conversation on hold. Icon indicator (associated with a bridged line) The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA phone indicates the phone is not involved in the BLA call. Icon Description The bridged line is idle. The bridged line is seized.
Overview Icon Description Secure wireless network signal strength (weak to strong) Not connected Icon indicator (associated with Bluetooth) Icon Description Available Bluetooth headset is connected Available Bluetooth headset is not connected Icon indicator (associated with call recording) Icon Description Recording box is full (Using a record key) A call cannot be recorded (Using a record key) Recording starts successfully (Using a record key) Recording cannot be started (Using a record key) Recordin
User Guide for the SIP-T54S Media IP Phone LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast-flashing red (300ms) The phone is ringing. Slow-flashing red (1s) The phone receives a voice mail or text message. The phone is powered off. The phone is idle. Off The phone is busy. The call is placed on hold or is held. The call is muted. Line key LED LED Status Solid green Description The line is seized. The line is in conversation.
Overview Line key LED (used as a page switch key) LED Status Description There is a parked call on the line key of the non-current Solid red page. Fast-flashing green Fast-flashing red Off The line receives an incoming call on the line key of the non-current page. The monitored user receives an incoming call on the line key of the non-current page. The line keys are idle.
User Guide for the SIP-T54S Media IP Phone LED Status Description Slow-flashing green (for local BLA phone) Slow-flashing red (for monitoring BLA The bridged line conversation is placed on hold. phone) The above introduces the default LED status. The statuses of the power indicator LED and BLF key LED are configurable via web user interface. You can also customize the BLF key LED status and BLF key behavior. For more information, contact your system administrator.
Overview bar of a web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive). Note The access to the Advanced settings of the Account or Network via web user interface may be blocked by the web browser (e.g., Chrome, Firebox) if you have installed “Adblock Plus plugin”.
User Guide for the SIP-T54S Media IP Phone Options Phone User Interface --Dial Plan x --Emergency Number x --Live Dialpad x --Hotline √ Web User Interface Basic Call Features --Recent Call In Dialing x --Auto Answer √ --Auto Redial √ --Call Completion √ --ReCall √ --Do Not Disturb (DND) √ --Call Forward √ --Call Transfer √ --Call Waiting √ --Conference x --Call Park/Retrieve √ --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ √ Advanced Phone Features -
Overview Options Note Phone User Interface --Register Port x --Outbound Status √ --Outbound Proxy1/2 √ --Fallback Interval √ --NAT Status √ Web User Interface The table above lists most of the feature options. Please refer to the relevant sections for more information. Documentations The following table shows documentations available for the SIP-T54S media IP phone.
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Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T54S media IP phone.
User Guide for the SIP-T54S Media IP Phone Phone Stand Handset & Handset Cord Ethernet Cable Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your SIP-T54S media IP phone. You need to purchase them separately if required.
Getting Started Note Power Adapter (5.5mm DC plug) Wall Mount Bracket Headset YHS32/YHS33 Wi-Fi USB Dongle WF40 We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance.
User Guide for the SIP-T54S Media IP Phone Phone Installation If your phone is already installed, proceed to Phone Initialization on page 24.
Getting Started 2) Connect the handset and optional headset 3) Connect the optional USB flash drive Note The USB port can also be used to connect the Wi-Fi USB dongle WF40, color-screen expansion module EXP50 and USB headset. The SIP-T54S media IP phone officially supports certain USB headset models. For more information, refer to Tested headset list compatible with Yealink IP Phone. The Wi-Fi USB dongle WF40 and color-screen expansion module EXP50 should be purchased separately.
User Guide for the SIP-T54S Media IP Phone AC Power (Optional) To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. Note The IP phone should be used with Yealink original power adapter (5V/2A) only. The use of the third-party power adapter may cause the damage to the phone.
Getting Started Network Connection You have two options for network connection. You can select one of them according to the current office environment. Connecting to the wired network Connecting to the wireless network Connecting to the Wired Network You can connect your phone to a wired network. Before connecting your phone to the wired network, it is important to note that the Wi-Fi feature should be disabled. For more information, refer to Connecting to the Wireless Network on page 23.
User Guide for the SIP-T54S Media IP Phone Phone Initialization After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Welcome Initializing…Please wait” during the initialization. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g.
Getting Started To view the phone status via web user interface: 1. Open a web browser on your computer. 2. Enter the IP address in the browser’s address bar, and then press the Enter key. (e.g., “http://192.168.0.10” for IPv4 or “http://[2005:1:1:1:215:65ff:fe64:6e0a]” for IPv6). 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Login to login. The phone status is displayed on the first page of the web user interface.
User Guide for the SIP-T54S Media IP Phone To configure the IP mode via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Network->WAN Port. 2. Press or , or the Switch soft key to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv4 or IPv4 & IPv6.
Getting Started 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv6 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv6 or IPv4 & IPv6. To configure a static IPv6 address via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Network->WAN Port 2. Press or to select IPv6 and then press the Enter soft key. 3.
User Guide for the SIP-T54S Media IP Phone Wireless Network Settings Wi-Fi is a popular wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections. You can activate/deactivate the Wi-Fi mode on the IP phone, and then connect your phone to the desired wireless network. Note Ensure that the Wi-Fi USB Dongle WF40 is properly connected to the USB port at the back of the IP phone. For more information, refer to Phone Installation on page 20.
Getting Started Connecting to the Wireless Network Three ways to connect SIP-T54S media IP phone to the wireless network: Manually connect to an available wireless network Wi-Fi Protected Setup (WPS) Manually add a wireless network Manually Connect to an Available Wireless Network To manually connect to a wireless network via phone user interface: 1. Press Menu->Basic->Wi-Fi. 2.
User Guide for the SIP-T54S Media IP Phone Once the connection has completed successfully, the icon changes to green. Note For more information on the password of the wireless network, contact your system administrator. Wi-Fi Protected Setup (WPS) Wi-Fi Protected Setup (WPS) provides simplified mechanisms to configure secure wireless networks. WPS can automatically configure a wireless network with a network name (SSID) and strong WPA data encryption and authentication.
Getting Started Once WPS-PIN setup has completed successfully, the gateway/router’s web interface will prompt success. Note Contact your gateway/router provider for more information. Manually Add a Wireless Network If your gateway/router has SSID broadcast disabled, it might not appear in the scanning results. In that case, you must manually add a wireless network. To add a wireless network: 1. Press Menu->Basic->Wi-Fi. 2. Press 3.
User Guide for the SIP-T54S Media IP Phone If the IP phone is connected to a wireless network successfully, you can also press Menu->Basic->Wi-Fi->Wi-Fi Status to view the connected wireless network information. Managing the Saved Wireless Network Once the IP phone has ever been connected to a wireless network successfully, the wireless network profile will be saved in Known Network(s) list.
Getting Started priority of the wireless network that the IP phone automatically connects to. - To delete the saved wireless network profile(s): 1) Select Delete or Delete All from the prompt list. If you delete your wireless network profile from your phone, you need to manually connect to it next time. Disconnecting the Wireless Network Connection To disconnect wireless network via phone user interface: 1.
User Guide for the SIP-T54S Media IP Phone Idle Screen If the phone has successfully started up, the idle LCD screen is displayed as below. Idle screen description: No. Name 1 Status Bar Description This area shows the phone’s default account and feature icons. The label of the default account is displayed on the left of the status bar. For more information, refer to Default Account on page 2 Default Account 106. Note: You can configure the IP phone not to display the default account.
Getting Started Entering Data and Editing Fields You can enter data and edit fields using the phone keypad. Keypad on the phone provides different characters (or numbers) when using the 2aB, abc, Abc, ABC or 123 input mode. You can change the following input modes to enter data and edit fields on your phone. When your phone keypad matches the input mode, you can press the keypad repeatedly to view the character (or number) options and stop to select.
User Guide for the SIP-T54S Media IP Phone Input Mode Keypad Abc 2aB abc (initials in ABC 123 # # capitals) # # # To enter or edit data: Do one of the following: If you want to Then you can Press a keypad key one or more times (depending on what input mode you’re in) to enter the characters that is displayed on the keypad key.
Getting Started If you want to Then you can on the dialing/pre-dialing screen. For For - key: It only provides the pound character #. key: If it is in the uppercase (ABC soft key), lowercase (abc soft key), uppercase and lowercase (Abc soft key) or alphanumeric (2aB soft key) input mode, it will provide the following special characters: *.,?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|. - If it is in the numeric (123 soft key) input mode, it will provide the following special characters: .*:/@[].
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Customizing Your Phone Customizing Your Phone You can customize your SIP-T54S media IP phone by personally configuring certain settings, for example, contrast, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T54S Media IP Phone To upload the custom picture via web user interface: 1. Click on Settings->Preference. 2. In the Upload Wallpaper(480*272) field, click Browse to select the desired picture from your local system. 3. Click Upload to upload the file. The uploaded custom picture will apply to SIP-T54S media IP phone and color-screen expansion module EXP50, and appears in the pull-down lists of Wallpaper and Wallpaper for expansion modules synchronously.
Customizing Your Phone Deleting the custom picture is configurable via web user interface at the path Settings->Preference. Changing the Wallpaper You can change the phone wallpaper or EXP wallpaper on local or from the connected USB flash drive. Changing the Phone Wallpaper To change the phone wallpaper via phone user interface: 1. Press Menu->Basic->Display->Wallpaper. 2. Press 3. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T54S Media IP Phone 5. Press the OK soft key to accept the change. The phone wallpaper will change to the selected picture. Note The SIP-T54S media IP phone screen size is 4.3 inches (Resolution: 480x272). If the size of the custom wallpaper doesn’t meet the IP phone screen size, the wallpaper will be stretched or zoomed out according to the screen size.
Customizing Your Phone The transparency can be configured from the following options: 0%: The DSS key labels and status bar are non-transparent. 20%, 40%, 60% or 80%: The DSS key labels and status bar are translucent. 100%: The DSS key labels and status bar are transparent. To change the transparency via phone user interface: 1. Press Menu->Basic->Display->Transparency. 2. Press 3. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T54S Media IP Phone If your phone is idle again for a specified period of time, the screen saver will start again. The time & date and certain feature status icons (e.g., a new text message, auto answer, DND) will also display on the screen saver. For more information on the icons, refer to Icon Instructions on page 3. You can configure the phone whether to display the time & date on the screen saver or not.
Customizing Your Phone This field appears only if Screensaver Type is set to Custom. The custom picture appears in Screensaver list. You can only delete the custom picture by clicking Del when the desired custom picture is selected in the Screensaver field. Configuring the Screen Saver You can use a picture that is stored on your USB flash drives as screensaver on your phone. When you set one of your pictures as the screensaver, the picture will display on the screensaver list.
User Guide for the SIP-T54S Media IP Phone 5. Note Press the OK soft key to accept the change. Before adding the custom picture from the USB flash drive, please make sure that the USB flash drive has been connected successfully. To configure the screen saver via phone user interface: 1. Press Menu->Basic->Display->Screensaver. 2. Press or , or the Switch soft key to select the desired wait time from the Wait or , or the Switch soft key to select the desired value from the Display Time field. 3.
Customizing Your Phone The IP phone will exit power-saving mode if one of the following phone events occurs: Press any key. Pick up/hang up the handset. There is an incoming call. A new prompt (e.g., missed call, new voice mail or forwarded call). The status of BLF key changes. If the screen saver is enabled on your phone, power-saving mode will still occur.
User Guide for the SIP-T54S Media IP Phone Configuring the Office Hour Office Hour specifies the starting time and ending time in the office each day. To configure the office hour via web user interface: 1. Click on Settings->Power Saving. 2. Enter the starting time and ending time respectively in the desired day field. 3. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode.
Customizing Your Phone 3. Enter the desired value in the Off Hours Idle TimeOut field. The default value is 10, you can set to 1-10. 4. Enter the desired value in the User Input Extension Idle TimeOut field. The default value is 10, you can set to 1-30. 5. Click Confirm to accept the change. Backlight Backlight has three options: Active Level: The intensity of the LCD screen when the phone is active. You can change the intensity of the LCD screen. Digits (1-10) represent different intensities.
User Guide for the SIP-T54S Media IP Phone 2. Press or , or the Switch soft key to select the desired value from the Active Level or , or the Switch soft key to select the desired value from the Inactive field. 3. Press Level field. 4. Press or , or the Switch soft key to select the desired time from the Backlight Time field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Backlight is configurable via web user interface at the path Settings->Preference.
Customizing Your Phone To change the language for the web user interface: 1. Select the desired language from the pull-down list at the top-right corner of web user interface. Text displayed on the web user interface will change to the selected language. Idle Clock Display The time and date are displayed in the center of LCD screen when the phone is idle by default. You can disable the idle clock display, so that the time and date is displayed on the status bar idle screen.
User Guide for the SIP-T54S Media IP Phone To configure the SNTP settings via phone user interface: 1. Press Menu->Basic->Time & Date->General->SNTP Settings. 2. Press or , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is “+8”. 3. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively. 4.
Customizing Your Phone The time and date displayed on the LCD screen will change accordingly. To configure the time and date format via phone user interface: 1. Press Menu->Basic->Time & Date->Time & Date Format. 2. Press or , or the Switch soft key to select the desired date format from the Date Format field. 3. Press or , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Time Format field. 4.
User Guide for the SIP-T54S Media IP Phone password is “admin”. For security reasons, you should change the default administrator password as soon as possible. To change the administrator password via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Change Password. 2. Enter the old password in the Old PWD field. 3. Enter the new password in the New PWD field. 4. Re-enter the new password in the Confirm PWD field. 5.
Customizing Your Phone Phone Lock You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Phone lock consists of the following: Menu Key: The Menu soft key is locked. You cannot access the menu of the phone until unlocked. Function Keys: The function keys are locked. You cannot use the MESSAGE, REDIAL, HOLD, MUTE, TRANSFER, OK, X, navigation keys and soft keys until unlocked.
User Guide for the SIP-T54S Media IP Phone If it is set to other values except 0 (e.g., 5), the phone will be locked when the phone is inactive in idle screen for the designated time (in seconds). 6. Press the Save soft key to accept the change. When the phone is locked, the LCD screen prompts “Phone locked.” and displays the icon . To change the phone unlock PIN via phone user interface: Note 56 1. Press Menu->Basic->Change PIN. 2.
Customizing Your Phone To unlock the phone via phone user interface: 1. Press any locked key. 2. Enter the desired PIN in the Phone Lock Unlock PIN field. 3. Press the OK soft key to unlock the phone. The icon disappears from the LCD screen. You can long press or wait for a period of time (if configured) to lock the phone again. Note You can also unlock the phone by administrator password. When you enter the administrator password to unlock the phone, the phone will turn to the Change PIN screen.
User Guide for the SIP-T54S Media IP Phone Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use. To adjust the ringer volume when the phone is idle: 1. Press to adjust the ringer volume. To adjust the ringer volume when the phone is ringing: 1.
Customizing Your Phone To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). You can also press to adjust the volume when playing back the recorded calls. For more information, refer to Playing Back Recorded Calls on page 177. Note Ring Tones Ring tones are used to indicate incoming calls.
User Guide for the SIP-T54S Media IP Phone To select a ring tone for the account via phone user interface: 1. Press Menu->Basic->Sound->Ring Tones. 2. Press or to select the desired account and then press the Enter soft key. 3. Press or to select the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. 4. (Optional.) Press to adjust the ringer volume. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone To upload a custom ring tone for your phone via web user interface: 1. Click on Settings->Preference. 2. In the Upload Ringtone field, click Browse to locate a ring tone (the file format must be *.wav) file from your local system. 3. Click Upload to upload the file. The custom ring tone appears in the pull-down list of Ring Type. You can only delete the custom ring tone by clicking Del when selecting the desired custom ring tone in the Ring Type field.
User Guide for the SIP-T54S Media IP Phone 2. Press or , or the Switch soft key to select Enabled or Disabled from the Key Tone field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Key tone is configurable via web user interface at the path Features->Audio. Contact Management This section provides the operating instructions for managing contacts.
Customizing Your Phone 5. To adjust the display order of enabled lists, select the desired list and then click or . The LCD screen will display the list(s) in the adjusted order. 6. Note Click Confirm to accept the change. The list(s) to access for the Directory soft key is configurable via web user interface only. To view the directory list(s) via phone user interface: 1. Press the Directory soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory.
User Guide for the SIP-T54S Media IP Phone Local Directory The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts and 48 groups in your phone's local directory. You can add new groups and contacts, edit, delete or search for a contact, or simply dial a contact number from the local directory. Note Local directory can be backed up to the provisioning server. For more information, contact your system administrator.
Customizing Your Phone If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T54S Media IP Phone 3. Press the Option soft key, and then select Detail from the prompt list. 4. Press 5. Press the Save soft key to accept the change or the Back soft key to cancel. or to highlight the group information and then edit. Deleting Groups To delete a group from the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
Customizing Your Phone The LCD screen prompts the following warning: 4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all groups by pressing the Option soft key, and then select Delete All. Adding Contacts You can add contacts to the local directory in one of the following ways: Manually From call history From a remote phone book Adding Contacts Manually To add a contact to the local directory manually: 1. Press the Directory soft key.
User Guide for the SIP-T54S Media IP Phone 3. Press the Add soft key. 4. Enter the name and the office, mobile or other numbers in the corresponding fields. 5. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the local directory. 6. Press or , or the Switch soft key to select the desired ring tone from the Ring field.
Customizing Your Phone 3. Press the Option soft key, and then select Add to Contact from the prompt list. 4. Press the OK soft key. And then enter the contact name. 5. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from Remote Phone Book To add a contact to the local directory from remote phone book: 1. Press Menu->Directory->Remote Phone Book.
User Guide for the SIP-T54S Media IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 62), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or 4.
Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 62), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or to highlight the desired contact. 4.
User Guide for the SIP-T54S Media IP Phone You can also click Delete Photo to delete the photo. Note The phone only supports *.png, *.jpg, *.jpeg and *.bmp format files. You can only delete custom photos. To change the custom photo for the contact via web user interface: 72 1. Click on Directory->Local Directory. 2. Click to select the desired entry which you want to edit. 3. Select the desired photo from the pull-down list of Photo.
Customizing Your Phone 4. Click Edit to accept the change. When you place a call to the contact or receive a call from the contact, the LCD screen will show the contact photo. Placing Calls to Contacts To place a call to a contact from the local directory: 1. Press the Directory soft key.
User Guide for the SIP-T54S Media IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 62), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press 4.
Customizing Your Phone Menu->Directory->Local Directory to enter the local directory. 2. Press the Search soft key. 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list.
User Guide for the SIP-T54S Media IP Phone 3. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, continue?". 4. Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be *.csv) from your local system. 3. (Optional.) Check the Show Title checkbox.
Customizing Your Phone At least one item should be selected to be imported into the local directory. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note Importing/exporting contact lists is available via web user interface only.
User Guide for the SIP-T54S Media IP Phone 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory. 5. Press the Save soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist directory from the local directory: 1.
Customizing Your Phone The LCD screen prompts the following warning: 5. Press the OK soft key to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Editing Contacts on page 69, Deleting Contacts on page 70, Placing Calls to Contacts on page 73 and/or Searching for Contacts on page 74.
User Guide for the SIP-T54S Media IP Phone 3. Enter the name in the Display Name field. 4. Enter the desired refresh period in the Update Time Interval(Seconds) field. The default value is 21600. 5. Note Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only. Accessing the Remote Phone Book To access your remote phone book via phone user interface: 1. Press Menu->Directory->Remote Phone Book.
Customizing Your Phone To configure incoming/outgoing call lookup via web user interface: 1. Click on Directory->Remote Phone Book. 2. Select Enabled from the pull-down list of Incoming/Outgoing Call Lookup. 3. Click Confirm to accept the change. Call History Management The SIP-T54S media IP phone maintains call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Each call history list supports up to 100 entries.
User Guide for the SIP-T54S Media IP Phone Placing a Call from History Records To place a call from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Send soft key. Adding a Contact to the Local Directory/Blacklist To add a contact to the local directory (or blacklist directory) from the call history list: 1.
Customizing Your Phone The LCD screen prompts “Delete all the call records?”. 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Disabling History Record To disable history record via phone user interface: 1. Press Menu->Features->Others->General. 2. Press or , or the Switch soft key to select Disabled from the History Record field. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T54S Media IP Phone 2. In the Search Source List In Dialing block, select the desired list from the Disabled column and click . The selected list appears in the Enabled column. 3. Repeat the step 2 to add more lists to the Enabled column. 4. To remove a list from the Enabled column, select the desired list and then click 5. To adjust the display order of the enabled list, select the desired list, and click . or .
Customizing Your Phone The entries in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen. You can press or to scroll to the desired entry and then place a call to the entry. System Customizations Headset Use If you want to use a YHS32/YHS33/USB headset, physically connect your headset to the phone and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 20.
User Guide for the SIP-T54S Media IP Phone To deactivate the headset mode: 1. Press again on the phone. The HEADSET key LED goes out and the headset icon disappears from the idle screen. Headset Prior You can use headset in priority when headset prior feature is enabled. This feature is especially useful for permanent or full-time headset users. To enable headset prior via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Headset Prior. 3.
Customizing Your Phone physically connect headsets to the headset jack and handset jack respectively. Once the phone connects to a call, the headset connected to the headset jack will have full-duplex capabilities, while the one connected to the handset jack will only be able to listen. Note Dual headset is only applicable to YHS32/YHS33 headset. To enable dual headset via web user interface: Note 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Dual Headset.
User Guide for the SIP-T54S Media IP Phone Activating the Bluetooth Mode To activate the Bluetooth mode via phone user interface: 1. Press Menu->Basic->Bluetooth. 2. Press 3. Press the Save soft key to accept the change. or , or the Switch soft key to select On from the Bluetooth field. The LCD screen displays the Bluetooth icon . Bluetooth mode is configurable via web user interface at the path Features->Bluetooth.
Customizing Your Phone The default PIN is “0000”. 5. Press the OK soft key. The Bluetooth headset is then automatically connected to your IP phone. The Bluetooth icon appears on the LCD screen. With the Bluetooth headset paired and connected, you can use the Bluetooth headset to place and answer calls. For more information, refer to the documentation from the Bluetooth headset manufacturer. Viewing the Bluetooth Headset Information To view the Bluetooth headset information: 1.
User Guide for the SIP-T54S Media IP Phone Device Name: the name of the Bluetooth headset. MAC Address: the MAC address of the Bluetooth headset. Editing Device Information To edit device information via phone user interface: 1. Press Menu->Basic->Bluetooth->Edit My Device Information. The LCD screen displays the device name and MAC address. The MAC address cannot be edited. 2. Enter the desired name in the Device Name field. The default device name is “Yealink T54S”. 3.
Customizing Your Phone The Bluetooth headset is disconnected. To connect it to your IP phone again, press the Connect soft key. Deleting the Paired Bluetooth Headset You can delete your Bluetooth headset from your phone. When you delete the Bluetooth headset, it disappears from the Paired Bluetooth Device list. To connect it to your IP phone again, you need to scan and connect it again. To delete your Bluetooth headset from your phone: 1. Press Menu->Basic->Bluetooth->Paired Bluetooth Device. 2.
User Guide for the SIP-T54S Media IP Phone Deactivating the Bluetooth Mode To deactivate the Bluetooth mode via phone user interface: 1. Press Menu->Basic->Bluetooth. 2. Press 3. Press the Save soft key to accept the change. or , or the Switch soft key to select Off from the Bluetooth field. The Bluetooth headset won’t be connected anymore, but it will still be paired. When you activate the Bluetooth mode again, the paired Bluetooth headset will appear in the Paired Bluetooth Device list.
Customizing Your Phone 6. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 7. (Optional.) Enter the corresponding value in the Value field. 8. (Optional.) Enter the corresponding value in the Extension field. 9. Press the Save soft key to accept the change or the Back soft key to cancel. Line key is configurable via web user interface at the path Dsskey->Line Key.
User Guide for the SIP-T54S Media IP Phone The following table lists the page icons to indicate different statuses: Icons Description Fast-flashing: the BLF monitored user receives an incoming call on the non-current page. Solid: there is a parked call on the non-current page. Fast-flashing: the line receives an incoming call on the non-current page. For more information on the page switch key LED status, refer to LED Instructions on page 10.
Customizing Your Phone The following figure shows an example of label display when the label length feature is set to Extended: The following figure shows an example of label display when the label length feature is set to Mid-range: The following figure shows an example of label display when the label length feature is set to Default: 95
User Guide for the SIP-T54S Media IP Phone To configure the label length via web user interface: 1. Click on Dsskey->Line Key. 2. Select Extended from the pull-down list of Label Length. 3. Click Confirm to accept the change. Label length feature is configurable via web user interface only.
Customizing Your Phone SMS Group Listening Zero Touch URL Phone Lock Directory For the features not listed above, refer to Basic Call Features on page 117 and Advanced Phone Features on page 163. For more information, contact your system administrator. Line You can use this key feature to accept incoming calls, place active calls on hold or resume a held call. It performs in the same way as a hard line key.
User Guide for the SIP-T54S Media IP Phone Dependencies: Type (Key Event) Key Type (Voice Mail) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the voice mail access code) Usage: Press the Voice Mail key to dial out the voice mail access code. Then follow the voice prompt to listen to the voice mails. Direct Pickup You can use this key feature to answer someone else’s incoming call on the phone.
Customizing Your Phone Prefix You can use this key feature to add a specified prefix number before the dialed number. Dependencies: Type (Key Event) Key Type (Prefix) Label (key label displayed on the LCD screen) Value (the prefix number) Usage: Press the Prefix key when the phone is idle, the phone will then enter the dialing screen and display the prefix number that you specified in the Value field. You can enter the remaining digits and then dial out.
User Guide for the SIP-T54S Media IP Phone LDAP You can use this key feature to quickly access a LDAP search screen. Dependencies: Type (Key Event) Key Type (LDAP) Label (key label displayed on the LCD screen) Usage: 1. Press the LDAP key to access the LDAP search screen. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen.
Customizing Your Phone Transfer When there is an active call on the phone, you can use this key feature to handle the call differently depending on the transfer mode assigned to the DSS key. Dependencies: Type (Key Event) Key Type (Transfer) Label (key label displayed on the LCD screen) Value (the number you want to transfer to) Usage: When the transfer mode on DSS key is Blind Transfer, press the Transfer key to complete the blind transfer to the number specified in the Value field.
User Guide for the SIP-T54S Media IP Phone Usage: When DND is in phone mode: 1. Press the DND key to enable DND. 2. Press the DND key again to disable DND. When DND is in custom mode: 1. Press the DND key to access the custom DND screen. You can enable or disable DND for one or all accounts. Note When DND is activated, the DND key LED will illuminate solid green, and the incoming calls will be rejected automatically. SMS You can use this key feature to quickly access text message.
Customizing Your Phone Usage: 1. Press the Zero Touch key to access the zero touch screen. 2. Press the OK soft key within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the OK soft key. The phone will reboot to update configurations. URL You can use this key feature to trigger the phone to send an HTTP GET request containing a specific URL.
User Guide for the SIP-T54S Media IP Phone To customize programable keys via web user interface: 1. Click on Dsskey->Programable Key. 2. Customize specific features for these keys. 3. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Label is configurable only when customizing SoftKey (1-4). 4. Note Click Confirm to accept the change. Programable keys are configurable via web user interface only. The MUTE key cannot be customized when keep mute feature is enabled.
Customizing Your Phone default account. Ext Keys If EXP50 is connected to the phone, you can customize features for ext keys. To customize ext keys via phone user interface: 1. Long press the desired ext key on EXP50. The IP phone LCD screen will enter the user setting interface of this key. 2. Customize specific features for this key on the IP phone. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T54S Media IP Phone Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Menu->Advanced (default password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disabled from the Activation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Registering an account is configurable via web user interface at the path Account->Register.
Customizing Your Phone 2. Press or , or the Switch soft key to select the desired account. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Default account can be set by pressing or on the idle screen. It has priority when placing a call. Note The phone’s default account cannot be changed after reboot. Multiple Line Keys per Account You can configure multiple line keys to associate with an account. This enhances call visualization and simplifies call handling.
User Guide for the SIP-T54S Media IP Phone If this is the case, the LCD screen will resemble the following figure: Incoming calls to this account will be distributed evenly among the available line keys. Outgoing calls will be distributed similarly. Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys.
Customizing Your Phone The “$” followed by the sequence number of a parenthesis means the characters placed in the parenthesis. The sequence number stands for the corresponding parenthesis. Example: $ A replace rule configuration, Prefix: "001(xxx)45(xx)", Replace: "9001$145$2". When you dial out "0012354599" on your phone, the IP phone will replace the number with "90012354599". “$1” means 3 digits in the first parenthesis, that is, “235”. “$2” means 2 digits in the second parenthesis, that is, “99”.
User Guide for the SIP-T54S Media IP Phone Click Add to add the replace rule. 5. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234567” instead. Note The valid values for the Account field can be one or more digits among 1-16. Every two digits must be separated by a comma. For example, when you enter the value “1, 2” in the Account field, this replace rule will apply to account 1 and account 2.
Customizing Your Phone For more information on the valid values for the Account field, refer to Replace Rule on page 109. 4. Click Add to add the dial now rule. When you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without the pressing of any key. Note You can also edit or delete the dial now rule, refer to Replace Rule on page 109 for more information. Dial now rule is configurable via web user interface only.
User Guide for the SIP-T54S Media IP Phone The default value is “1”. 3. Note Click Confirm to accept the change. Time out for dial now rule is configurable via web user interface only. Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary when dialing a phone number outside the code area. For example, an area code is configured as "Code: 0592, Min Length: 1, Max Length: 15".
Customizing Your Phone For more information on the valid values for the Account field, refer to Replace Rule on page 109. 4. Note Click Confirm to accept the change. The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only. Block Out You can block some specific numbers (up to 10) from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number".
User Guide for the SIP-T54S Media IP Phone 4. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country.
Customizing Your Phone Live Dialpad You can enable live dialpad feature on the SIP-T54S media IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time. To enable the live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
User Guide for the SIP-T54S Media IP Phone 3. Enter the delay time in the Hotline Delay field. The valid values range from 0 to 10 (seconds) and the default value is “4”. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
Basic Call Features Basic Call Features The SIP-T54S media IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T54S media IP phone.
User Guide for the SIP-T54S Media IP Phone Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from local directory, remote phone book or call history. For more information, refer to Contact Management on page 62 and Call History Management on page 81.
Basic Call Features - With the handset on-hook, enter the desired number using the keypad. Press , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad.
User Guide for the SIP-T54S Media IP Phone Answering Calls When you are not in another call, you can answer a call in one of three ways: Using the handset Using the speakerphone Using the headset You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without ringing on your phone. For more information, refer to Do Not Disturb (DND) on page 130.
Basic Call Features - Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. Auto Answer You can use auto answer feature to automatically answer an incoming call using the speakerphone. Auto answer is configurable on a per-line basis. You can choose to mute the local microphone when an incoming call is answered automatically. To configure auto answer via phone user interface: 1. Press Menu->Features->Auto Answer. 2.
User Guide for the SIP-T54S Media IP Phone Ending Calls To end a call: Do one of the following: Note - If you are using the handset, press , the End Call soft key or hang up the handset. - If you are using the headset, press , or the End Call soft key. - If you are using the speakerphone, press , or the End Call soft key. When a call is placed on hold, you cannot press to end it. You should press the Resume soft key to resume the call, and then press to end it.
Basic Call Features To enable recent call in dialing via web user interface: 1. Click on Directory->Setting. 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only. To view placed calls list when the phone is on the dialing screen: 1. Pick up the handset, press the Speakerphone key or press the line key. The LCD screen displays the placed calls list.
User Guide for the SIP-T54S Media IP Phone You can also enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) to search from placed calls list. Auto Redial You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: 1.
Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for the designated period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.
User Guide for the SIP-T54S Media IP Phone To configure call completion via phone user interface: 1. Press Menu->Features->Others->Call Completion. 2. Press or , or the Switch soft key to select Enabled from the Call Completion field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Call completion is configurable via web user interface at the path Features->General Information.
Basic Call Features Press the OK soft key to redial the number. 1. Note Call completion is not available on all servers. For more information, contact your system administrator. ReCall You can press a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
User Guide for the SIP-T54S Media IP Phone your room when auto answer is enabled on your phone. When you mute the phone in an idle state or any other states, the mute key LED illuminates solid red and the icon appears on the status bar. Note Keep mute should be pre-configured by your system administrator. Muting a Call To mute a call: 1. Press during an active call. The mute key LED illuminates solid red. The LCD screen indicates that the call is now muted. To un-mute a call: 1.
Basic Call Features To un-mute the microphone while dialing: 1. Note Press again on the pre-dialing, dialing or calling screen. You can also mute the microphone when the IP phone is ringing. Call Hold/Resume You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold. When you place a call on hold, your IP PBX may play music to the other party while waiting. To place a call on hold: 1.
User Guide for the SIP-T54S Media IP Phone Do Not Disturb (DND) You can use DND to reject incoming calls automatically on the phone. The prompt message “n New Missed Call(s)” (“n” indicates the number of missed calls, e.g., 1 New Missed Call(s)) will appear on the LCD screen, and callers will receive a busy message. All calls you receive while DND is activated are logged to your missed calls list. The prompt message will display only if Missed Call Log for the line is enabled.
Basic Call Features To configure the DND mode via web user interface: Note 1. Click on Features->Forward&DND. 2. In the DND block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. DND mode is configurable via web user interface only. To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon Note appears on the status bar.
User Guide for the SIP-T54S Media IP Phone To activate DND in custom mode: 1. Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts on the phone. 2. Press or to select the desired account, and then press the Enter soft key. 3. Press or , or the Switch soft key to select Enabled from the DND Status field. 4. (Optional.) Enter the DND on code or off code respectively in the On Code or Off Code field.
Basic Call Features If you activate DND for the non-default account, only the associated line icon will change to . If you activate DND for all accounts, all line icons will change to and the icon will appear on the status bar. Note When DND and busy forward are both activated for a specific account, calls to the specific account will be sent to the configured destination number. For more information on call forward, refer to Call Forward on page 135.
User Guide for the SIP-T54S Media IP Phone For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When DND is activated on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. DND authorized number is configurable via web user interface only. Note When the phone misses a call, a prompt window will pop up by default.
Basic Call Features Call Forward You can configure your phone to forward incoming calls to another party (static forwarding). You can also forward calls while your phone is ringing (dynamic forwarding). Note When the phone forwards a call, a prompt window will pop up by default. If you want to disable the feature, contact your system administrator for more information. You cannot activate or deactivate call forward when call forward feature is disabled.
User Guide for the SIP-T54S Media IP Phone Note 2. In the Forward block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. Call forward mode is configurable via web user interface only. To activate call forward in phone mode: 1. Press Menu->Features->Call Forward. 2. Press 3. Depending on your selection: or to select the desired forwarding type, and then press the Enter soft key.
Basic Call Features 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. b) If you select Busy Forward: 1) Press or , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field.
User Guide for the SIP-T54S Media IP Phone 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon on the status bar indicates that the call forward is activated. To activate call forward in custom mode: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired account, and then press the Enter soft key. 3.
Basic Call Features 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. You can also activate always forward for all accounts, do the following: 1) Press or to highlight the Always Forward field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. b) If you select Busy Forward, you can activate it for a specific account.
User Guide for the SIP-T54S Media IP Phone You can also activate busy forward for all accounts, do the following: 1) Press or to highlight the Busy Forward field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) c) Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select No Answer Forward, you can activate it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field.
Basic Call Features The LCD screen prompts “Copy to all lines?”. 3) 5. Press the OK soft key to accept the change or the Cancel soft key to cancel. Press the Save soft key to accept the change or the Back soft key to cancel. If you activate call forward for the default account, the associated line icon will change to and the icon , will appear on the status bar. If you activate call forward for the non-default account, only the associated line icon will change to .
User Guide for the SIP-T54S Media IP Phone If you activate call forward for all accounts, all line icons will change to , and the icon will appear on the status bar. If the forward on code or off code is configured, the IP phone sends the corresponding code to the server when a certain action takes place. For example, if you set the Always Forward on code to be *71 (may vary on different servers), and the target number to be 1234.
Basic Call Features For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When call forward is activated on the phone, the phone cannot forward incoming calls from the numbers specified in the Forward Authorized Numbers field. Forward authorized number is configurable via web user interface only. Note To deactivate call forward in phone mode: Do one of the following: - Press when the phone is idle. - Press Menu->Features->Call Forward.
User Guide for the SIP-T54S Media IP Phone Dynamic Forwarding You can manually forward a call to another number while your phone rings. To forward an incoming call to another party: 1. When the phone is ringing, press the Forward soft key. 2. Enter the number you want to forward the incoming call to. 3. Press , , or the Send soft key. The LCD screen prompts a call forward message.
Basic Call Features - Enter the number you want to transfer the call to. Press or the Transfer soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset. - Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page 62 for more information). Press - , or the Send soft key to complete the transfer.
User Guide for the SIP-T54S Media IP Phone Semi-attended Transfer Before performing a semi-attended transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as New Call or Attended Transfer. For more information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page 168. To perform a semi-attended transfer: 1. Press 2. Do one of the following: - or the Transfer soft key during a call.
Basic Call Features - Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page 62 for more information). Press - , or the Send soft key to dial out. Press the Directory soft key, and then select History. Select the desired list and then press or to select the entry (Directory should be configured in advance. Refer to Directory on page 62 for more information).
User Guide for the SIP-T54S Media IP Phone If on code or off code is configured, the IP phone will send the corresponding code to activate or deactivate call waiting on the server. It is not available on all servers. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Call waiting is configurable via web user interface at the path Features->General Information. Conference You can create a conference with other two parties using the phone’s local conference.
Basic Call Features 4. When the second party answers the call, press the Conference soft key again to join all parties in the conference. To join two calls in a conference: 1. Place two calls using two different accounts on the phone (for example, place the first call using account 1, and then place the second call using account 2). 2. Press or to select the call for conference and ensure that the call is active (for example, select the call on account 1). 3.
User Guide for the SIP-T54S Media IP Phone Invite another party into an active conference call. To use this feature, contact your system administrator for the network conference URI in advance. To configure network conference via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Select Network Conference from the pull-down list of Conference Type. 4. Enter the conference URI (e.g., conference@example.
Basic Call Features to the conference. 8. Repeat steps 5 to 7 until you have added all intended parties. The procedures to set up a network conference call on specific servers may be different from introduced above. Contact your system administrator for more information. Call Park/Retrieve You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room).
User Guide for the SIP-T54S Media IP Phone 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. (Optional.) Enter the park retrieve code in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel.
Basic Call Features 6. Note Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in FAC mode: 1. During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key) or the call park key (if configured).
User Guide for the SIP-T54S Media IP Phone If the call is parked successfully, you will hear a voice prompt confirming that the call is parked. The call is parked against the extension you entered. To retrieve a parked call in FAC mode: 1. Do one of the following: - If the park retrieve code is not configured, dial the park retrieve code (e.g., *88). - If the park retrieve code is configured, press the Retrieve soft key on the dialing screen or retrieve park key (if configured) on the IP phone.
Basic Call Features It is configured for the Retrieve soft key. This park retrieve code will also apply to the retrieve park key. 6. Note Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in Transfer mode: 1.
User Guide for the SIP-T54S Media IP Phone To retrieve a parked call in Transfer mode: 1. Do one of the following: - If the park retrieve code is not configured, dial the park retrieve code (e.g., *11). - If the park retrieve code is configured, press the Retrieve soft key on the dialing screen or retrieve park key (if configured) on the IP phone. The phone will retrieve the parked call from the shared parking lot.
Basic Call Features 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call directly: 1.
User Guide for the SIP-T54S Media IP Phone press the More soft key to see the DPickup soft key). The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the target phone receives an incoming call. 3. Enter the phone number which is receiving an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface.
Basic Call Features 4. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset, press the Speakerphone key or press the line key.
User Guide for the SIP-T54S Media IP Phone You can also configure a DSS key as a group pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the group pickup key directly. For more information, refer to DSS Keys on page 92. Note The direct call pickup code and group call pickup code are predefined on the system server. Contact your system administrator for more information.
Basic Call Features 6. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call is configurable via web user interface at the path Account->Basic. To place an anonymous call: 1. Using the specific line on the phone to place a call to phone B. The LCD screen of phone B prompts an incoming call from anonymity. Anonymous Call Rejection You can use anonymous call rejection to reject incoming calls from anonymous callers.
User Guide for the SIP-T54S Media IP Phone 6. (Optional.) Enter the anonymous call rejection on code and off code respectively in the On Code and Off Code field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call rejection is configurable via web user interface at the path Account->Basic.
Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T54S media IP phone.
User Guide for the SIP-T54S Media IP Phone 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the phone number or extension you want to monitor in the Value field. 7. (Optional.) Enter the directed call pickup code in the Extension field.
Advanced Phone Features 3. Select Enabled from the pull-down list of Audio Alert for BLF Pickup. 4. Click Confirm to accept the change. Visual and audio alert features are configurable via web user interface only. Note To configure BLF ring type via phone user interface: 1. Press Menu->Basic->Sound->BLF Ring Type. 2. Press 3. (Optional.) Press 4. Press the Save soft key to accept the change or the Back soft key to cancel. or to select the desired ring tone. to adjust the ringer volume.
User Guide for the SIP-T54S Media IP Phone In the following figure, the LCD screen shows an incoming call from 1023 on the monitored line. You can do the following actions: Note - Press the DPickup soft key to pick up the call. - Press the Send soft key to dial out the monitored phone number. - Press the New Call soft key to place a new call. - Press the Cancel soft key to exit the screen.
Advanced Phone Features 2. Enter the desired pickup code in the Directed Call Pickup Code field. 3. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the desired pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change.
User Guide for the SIP-T54S Media IP Phone Configuring Transfer Mode on DSS Key When there is an active call on the IP phone, you can handle the active call differently using a BLF key. The phone behavior depends on the configuration of transfer mode via Dsskey with the BLF key. To configure the transfer mode on DSS key via web user interface: 1. Click on Features->Transfer. 2. Select the desired transfer mode from the pull-down list of Transfer Mode via Dsskey.
Advanced Phone Features The IP phone dials out the phone number of the monitored user. Transferring a Call to the Monitored User When there is already an active call on the IP phone, you can transfer the active call to the monitored user by pressing the BLF key. The phone handles the active call differently depending on the configuration of transfer mode via Dsskey with the BLF key (refer to Configuring Transfer Mode on DSS Key).
User Guide for the SIP-T54S Media IP Phone picking up an incoming call, ensure that the directed call pickup code has been configured in advance. To pick up an incoming call when the IP phone is idle: 1. Press the BLF key. The incoming call of the monitored user is answered on the IP phone. If you enable visual alert feature on the phone, you can pick up the incoming call using the DPickup soft key. To pick up an incoming call using the DPickup soft key: 1. Press the DPickup soft key.
Advanced Phone Features You can use the BLF List keys in the following ways: When the monitored user is idle, press the BLF list key to dial out the phone number. When there is already an active call on the IP phone, you can transfer the active call to the monitored user by pressing the BLF List key. The phone handles the active call differently depending on the configuration of transfer mode via Dsskey with the BLF list key.
User Guide for the SIP-T54S Media IP Phone Note 6. (Optional.) Enter the park retrieve code in the BLF List Retrieve Call Parked Code field. 7. Click Confirm to accept the change. For more information on BLF List URI/BLF List Pickup Code/BLF List Barge In Code/BLF List Retrieve Call Parked Code, contact your system administrator.
Advanced Phone Features into the USB port on your phone, you can record active calls on your phone. The recordings are saved as *.wav files on your USB flash drive. You can also record active calls by pressing a record key on the phone (refer to Recording Using a Record Key). The recordings are saved on the server. Note Before recording any call, especially those involving PSTN, it is necessary to know about the rules and restrictions of any governing call-recording in the place you are in.
User Guide for the SIP-T54S Media IP Phone The Start REC soft key controls the recording function, and is available: The free space of USB flash drive is sufficient When there are one or more calls connected to your IP phone During an active call When calls are on hold or muted During an attended transfer During a conference call The Start REC soft key is not available when: You place a new call No free space of USB flash drive The phone prompts you to answer an incoming
Advanced Phone Features - Press the More soft key, and then press the Stop REC soft key. The Start REC soft key appears on the LCD screen. Recording stops and the LCD screen prompts “Call has been successfully recorded on USB device”. Press the Start REC soft key to start recording again, the recording will be saved in a new “.wav” file. - Press or the Hold soft key while recording, recording is paused. Then appears on the LCD screen and the duration stops counting.
User Guide for the SIP-T54S Media IP Phone - If there is insufficient free space (10 minutes left) on the USB flash drive during recording, the LCD screen prompts the following: Press the Cancel soft key to return to the previous screen. If no free space of the USB flash drive during recording, recording is stopped and saved on the USB flash drive automatically. The record soft keys disappear. You cannot record a call unless the space of your USB flash drive is released.
Advanced Phone Features The LCD screen prompts “Call has been successfully recorded on USB device”, the recording icon and recording duration disappear, and the phone returns to the idle screen. Note Unplugging the USB flash drive during a recording call will stop call recording, the recording will be saved on the USB flash drive automatically. Playing Back Recorded Calls You can play back recorded calls on your phone. You can also browse and delete the recorded files on the USB flash drive.
User Guide for the SIP-T54S Media IP Phone 3. Press the Play soft key. During the recording playback, you can do the following: - Press the Pause soft key to pause the playback. The Play soft key appears on the LCD screen. Press the Play soft key to continue the playback. - Press the Fast Forward soft key to skip forward the playback. Press once to skip forward 8 seconds. - Press the Fast Rewind soft key to rewind the playback. Press once to rewind 8 seconds.
Advanced Phone Features The LCD screen prompts the following warning: 4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Viewing the Storage Space You can view the storage space (e.g., total space, used space, free space) of the USB flash drive on the phone. To view the storage space: 1. Press Menu->USB->Storage Space.
User Guide for the SIP-T54S Media IP Phone The Record and URL Record keys control the recording function, and are available: During an active call When calls are on hold or muted During a blind or attended transfer During a conference call When the phone prompts you to answer an incoming call The Record and URL Record keys are not available when: There are not connected calls on your phone You place a new call Configuring a Record Key To configure a record key via phone user int
Advanced Phone Features 5. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the URL Record field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. URL record key is configurable via web user interface at the path Dsskey->Line Key. Recording a Call To record a call: 1. Press the record key or URL record key during a call.
User Guide for the SIP-T54S Media IP Phone station or surface by a particular employee. A primary motivation for hot desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long, which means that actual personal offices would be often vacant, consuming valuable space and resources. You can use hot desking on the SIP-T54S media IP phone to log out of existing accounts and then log into a new account.
Advanced Phone Features The LCD screen prompts the following warning: 2. Press the OK soft key, registration configurations of all accounts on the phone will be cleared immediately. The login wizard will be displayed as below: 3. Enter the login information in each field. 4. Press the Save soft key to login or the Back soft key to cancel. Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
User Guide for the SIP-T54S Media IP Phone Configuring the Intercom Feature on the IP Phone Configuring an Intercom Key To configure an intercom key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. Select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the target extension number in the Value field. 7. (Optional.
Advanced Phone Features Intercom Description Feature Intercom Mute Intercom Tone Intercom Barge Enable or disable the IP phone’s microphone for intercom calls. Enable or disable the IP phone to play a warning tone when it receives an incoming intercom call. Enable or disable the IP phone to automatically answer an incoming intercom call while there is already an active call on the phone. Intercom Allow You can enable or disable the phone to automatically answer an incoming intercom call.
User Guide for the SIP-T54S Media IP Phone To configure intercom features via phone user interface: 1. Press Menu->Features->Intercom. 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom features are configurable via web user interface at the path Features->Intercom.
Advanced Phone Features To pick up an incoming call when the monitored phone is ringing: 1. Press the intercom key. The incoming call of the target extension is answered on the IP phone. If the directed call pickup code is not configured, the phone will place a call to the target extension instead of picking up an incoming call of the target extension when you press the intercom key.
User Guide for the SIP-T54S Media IP Phone 6. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 7. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. 8. Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path Dsskey->Line Key.
Advanced Phone Features The default tag is Empty if it is not configured before. 3. Press the Option soft key, and then select the Edit from the prompt list. 4. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 5. Enter the group name in the Label field. 6. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. 7.
User Guide for the SIP-T54S Media IP Phone The LCD screen prompts “Delete selected paging group?”. 4. Press the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can press the Delete All soft key. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface. To configure a default codec for multicast paging via web user interface: 1. Click on Features->General Information. 2.
Advanced Phone Features Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) and channel(s) without involving SIP signaling. You can specify up to 31 multicast addresses and channels that the phone listens to on the network. Note RTP stream is listened in the hands-free (speakerphone) mode by default.
User Guide for the SIP-T54S Media IP Phone To configure multicast listening addresses via web user interface: 1. Click on Directory->Multicast IP. 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Ignore DND 4. Select the desired value from the pull-down list of Paging Priority Active. 5. Enter the multicast IP address(es) and port number (e.g., 224.5.6.
Advanced Phone Features The following figure shows a multicast RTP session on the phone: 2. You can do the following: To place the current multicast RTP session on hold, press the Hold soft key. The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session. To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again. Note To end the multicast RTP session, press the End Call soft key.
User Guide for the SIP-T54S Media IP Phone SIP INVITE message to the Music on Hold Server account. The Music on Hold Server account automatically answers the SIP INVITE messages and immediately plays audio from some source located anywhere (LAN, Internet) to the held party. Contact your system administrator for the SIP URI. Note If your server supports the MOH feature, you can also upload the custom music file into it directly. For more information, contact your service provider.
Advanced Phone Features the registered ACD users. To use this feature, you should configure an ACD key in advance. For more information on ACD key icon indicators, refer to Icon Instructions on page 3. Note Make sure ACD is enabled on your IP phone. For more information, contact your system administrator. To configure an ACD key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. (Optional.
User Guide for the SIP-T54S Media IP Phone After configuring an ACD key, you can press the ACD key to log into the ACD system. After logging in, you are ready to receive calls from the ACD system. You can press the ACD key to show your current ACD user status. You can press the Available/Unavailable soft key to change your ACD user status. ACD user status synchronizes on both IP phone and ACD system.
Advanced Phone Features Configuring SCA Feature on the IP Phone You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
User Guide for the SIP-T54S Media IP Phone If Auto LineKeys is enabled, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone. 3. Click Confirm to accept the change. To configure the shared line settings and the number of line key on phone A via web user interface: 1. 198 Register the primary account 4603.
Advanced Phone Features 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled. The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field.
User Guide for the SIP-T54S Media IP Phone (Enter the primary account 4603 in the Register Name field.) 2. Click on Advanced, select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys feature is enabled.
Advanced Phone Features The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call. Private hold only allows the hold party to retrieve the held call.
User Guide for the SIP-T54S Media IP Phone The PriHold appears in the Selected Softkeys column. 5. Note Click Confirm to accept the change. Configuring the private hold soft key may affect the softkey layout in the Talking state. Contact your administrator for more information. To configure a private hold key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
Advanced Phone Features To configure the call pull feature access code via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the call pull feature access code (e.g., *11) in the Call Pull Feature Access Code field. 4. Click Confirm to accept the change. The phone will dial out “*11” automatically when you press the Call Pull soft key.
User Guide for the SIP-T54S Media IP Phone Placing Calls You can have one call or multiple calls on the shared line. To place a call on the shared line: Do one of following: - Enter the desired number using the keypad when the phone is idle. Press , , or the Send soft key. The phone will dial the entered number using the first line key. - Press the line key when the phone is idle to enter the dialing screen. Enter the desired number using the keypad and then press , , or the Send soft key.
Advanced Phone Features - Press the line key 1, , or the Answer soft key on phone B. The LED indicators of the line key 1 on phone A will illuminate solid red and phone B will illuminate solid green. To answer multiple calls on the shared line: An incoming call arrives on the shared line when there is an active call on phone A’s line key 1. The LED indicators of the line key 2 on both phone A and phone B will fast flash green. You can answer the incoming call on either phone A or phone B.
User Guide for the SIP-T54S Media IP Phone The LED indicators of the line key 2 on phone A will illuminate solid red and phone B will illuminate solid green indicating that there is an active call on the line key 2. Meanwhile, The LED indicators of the line key 1 phone A will illuminate solid green and phone B will illuminate solid red indicating that there is an active call on the line key 1.
Advanced Phone Features Retrieving a Held Call To retrieve a call placed on public hold: You can retrieve the public held call on either phone A or phone B. To retrieve the call on phone A: 1. Press the line key with the slow-flashing green LED indicator, or the Resume soft key. The conversation between phone A and phone C is retrieved. To retrieve the call on phone B: Do one of the following: - Press the line key with the slow-flashing red LED indicator. - Long press the desired line key.
User Guide for the SIP-T54S Media IP Phone The Cancel, Call Pull, New Call and Barge In soft keys appear on the LCD screen of phone B. 2. Press the Barge In soft key to interrupt the active call of phone A. Party B will set up a conference call with the other parties in the active call. 3. Press - , the Hold or the End Call soft key. If any party in the conference call presses or the Hold soft key, two-way voice can be heard between the remaining parties.
Advanced Phone Features The Cancel, Call Pull, New Call and Barge In soft keys appear when the active call is highlighted. 3. Press the Barge In soft key to interrupt the active call of phone A. Party B may hear a warning tone and then set up a conference call with the other parties of the active call. 4. Press - , the Hold or the End Call soft key. If any party in the conference call presses , the Hold soft key, two-way voice can be heard between the remaining parties.
User Guide for the SIP-T54S Media IP Phone 2. Press the Call Pull soft key. The active call has been retrieved from the phone A successfully. If there is a held call between phone A and phone C, do the following: 1. Long press the desired line key on phone B. The Cancel, Call Pull, New Call and Retrieve soft keys appear on the LCD screen of phone B. 2. Press the Call Pull soft key. The held call has been retrieved from the phone A successfully.
Advanced Phone Features Configuring BLA Feature on the IP Phone You can share a BLA number on two or more phones. For example, phone A registers the account 14019833020 and assigns BLA number, phone B registers the account 10462190020 and assigns BLA number, phone C registers the account 14755608020. Phone A and phone B share the BLA number 14084588327. To register an account and configure BLA feature on phone A via web user interface: 1. Register the account 14019833020.
User Guide for the SIP-T54S Media IP Phone 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change. To register an account and configure BLA feature on phone B via web user interface: 1. 212 Register the account 10462190020.
Advanced Phone Features 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change. Using BLA Feature on the IP Phone This section provides you with detailed information on using the SIP-T54S media IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change.
User Guide for the SIP-T54S Media IP Phone - Press the line key when the phone is idle to enter the dialing screen. Enter the desired number using the keypad and then press , , or the Send soft key. The phone will dial the entered number. To place multiple calls on the bridged line: You can have more than one call on the bridged line. To place a new call where there is an active call on phone A, do one of the following on the phone A: - Press or the Hold soft key. The original call is placed on hold.
Advanced Phone Features Retrieving a Held Call If there is a held call between phone A and phone C, you can retrieve a held call on either phone A or phone B. To retrieve the held call on phone A: 1. Press the line key with the slow-flashing green LED indicator, or the Resume soft key on the phone A. The conversation between phone A and phone C is retrieved. To retrieve the held call on phone B: 1. Press the line key with the slow-flashing red LED indicator on phone B.
User Guide for the SIP-T54S Media IP Phone You can store text messages in your phone’s Inbox, Sentbox, Outbox or Draftbox. Each of the boxes can store up to 100 text messages. If the number of the text messages in one box is more than 100, the phone will directly delete the oldest text message in the box. Note SMS is not available on all servers. Contact your system administrator for more information. To read a text message: Note 1. Press Menu->Message->Text Message->Inbox. 2.
Advanced Phone Features 6. Press the Send soft key to send the message or the Back soft key to cancel. Sending a text message is configurable via web user interface at the path Features->SMS. To reply a text message: 1. Press Menu->Message->Text Message->Inbox. 2. Select the desired message and then press the Reply soft key. 3. Compose the new text message. You can press the abc soft key to change the input mode. 4. Press the Send soft key after completing the content. 5.
User Guide for the SIP-T54S Media IP Phone Voice Mail You can leave voice mails for someone else using the SIP-T54S media IP phone. You can also listen to voice mails that are stored in a voice mailbox. This feature is set up on the server side. It is not available on all servers. When receiving a new voice mail, the phone will play a warning tone. The power indicator LED will slowly flash red, and the LCD screen will prompt “n New Voice Mail(s)” (“n” indicates the number of unread voice messages, e.g.
Advanced Phone Features 4. Note Press the Save soft key to accept the change or the Back soft key to cancel. Voice mail access codes must be predefined on the system server. Contact your system administrator for the more information. To listen to voice mails: 1. When the LCD screen prompts that the phone receives a new voice mail and the power indicator LED slowly flashes red, you can press or the Connect soft key to dial out the voice mail access code. 2.
User Guide for the SIP-T54S Media IP Phone The MWI subscription parameters you need to know: Options Subscribe for MWI MWI Subscription Period Description Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone sends a refresh SUBSCRIBE request before initial SUBSCRIBE expiration. Enable or disable a subscription to the voice mail number Subscribe MWI To Voice for MWI service. Mail To use this feature, you should also configure the voice mail number.
Advanced Phone Features 2. Select the desired account from the pull-down list of Account. 3. Select Enabled from the pull-down list of Subscribe for MWI. 4. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. 5. Enter the desired voice mail number in the Voice Mail field. 6. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail.
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Regulatory Notices Regulatory Notices Service Agreements Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T54S Media IP Phone Please do not place heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
Appendix Appendix Appendix A – Time Zones Time Zone -11 -10 -9:30 -9 -8 -7 -6 -5 -4:30 -4 -3:30 -3 -2:30 -2 -1 0 +1 +2 +3 +3:30 +4 +4:30 +5 +5:30 +5:45 +6 +6:30 +7 +8 +8:45 Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Win
User Guide for the SIP-T54S Media IP Phone Time Zone +9 +9:30 +10 +10:30 +11 +11:30 +12 +12:45 +13 +13:30 +14 226 Time Zone Name Japan(Tokyo), Korea(Seoul), Russia(Yakutsk,Chita) Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualof
Appendix Appendix B – Menu Structure 227
User Guide for the SIP-T54S Media IP Phone 228
Index Index A About This Guide v Accessing the Remote Phone Book 80 Account Management 105 Account Registration 105 Activating the Bluetooth Mode 88 Activating the Wi-Fi Mode 28 Adding a Contact to the Local Directory/Blacklist 82 Adding Contacts 67 Adding Groups 64 Administrator password 53 Advanced Phone Features 163 Anonymous Call 160 Anonymous Call Rejection 161 Answering Calls 120 Appendix A – Time Zones 225 Appendix B – Menu Structure 211 Area Code 112 Attended Transfer 146 Audio Settings 58 Auto Ans
User Guide for the SIP-T54S Media IP Phone Editing Groups 65 Emergency Number 114 Enabling the Power Saving 47 Ending Calls 122 Entering Data and Editing Fields Ext Keys 105 Message Waiting Indicator (MWI) 219 Messages 215 Multicast Paging 186 Multiple Line Keys per Account 107 Music on Hold 193 Muting a Call 128 Muting While Dialing 128 35 F FAC Mode N 152 Feature Status Icons Network Conference Network Connection 3 G O General Settings 39 Getting Started 17 Group Call Pickup 158 Optional Acce
Index S Safety Instructions 223 Screen Saver 43 Search Source List in Dialing 83 Searching for Contacts 74 Semi-attended Transfer 146 Sending RTP Stream 187 Service Agreements 223 Shared Call Appearance (SCA) 196 Short Message Service (SMS) 215 Static Forwarding 135 System Customizations 83 T Table of Contents vii Time & Date 51 Transfer Mode 154 Transferring a Call to the Monitored User Transparency 42 169 U Uploading Contact Photos 71 User Interfaces 12 Using BLA Features on the IP Phone 213 Using BLF
