Specifications

Advanced Phone Features
157
To configure an ACD key via phone user interface:
1. Tap ->Features->DSS Keys.
2. Tap the desired DSS key.
3. Tap the gray box of the Type field.
4. Tap ACD from the pull-down list.
5. (Optional.) Enter a label that will appear on the touch screen in the Label field.
6. Tap the Save soft key to accept the change or to cancel.
ACD key is configurable via web user interface at the path DSSKey->Line Key.
To log into the ACD system:
1. Tap the ACD key when the phone is idle.
The LCD screen prompts you the following information:
User ID: the identity used to log into the queue.
Password: the password used to log into the queue.
2. Tap the Login soft key to log in.
Note
After configuring an ACD key, you can tap the ACD key to log into the ACD system. After
logging in, you are ready to receive calls from the ACD system. You can tap the ACD key
to show your current ACD user status. You can tap the Available/Unavailable soft key to
change your ACD user status. ACD user status synchronizes on both IP phone and ACD
system.
When you set the ACD user status to be available, the ACD key LED illuminates solid
green, and then the server begins distributing calls to your phone.
When you set the ACD user status to be unavailable, the ACD key LED flashes green,
and then the server temporarily stops distributing calls to your phone. To log out of the
Contact your system administrator for the User ID and Password to access the ACD
system.