Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Yealink SIP-T48G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing the SIP-T48G IP phone, an ultra-elegant gigabit IP phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Multicast Paging and Conference over an IP network. It also features an enhanced user experience and newly developed industrial designs, with a large touch screen for easy and efficient use. This guide provides everything you need to quickly use your new phone.
User Guide for the SIP-T48G IP Phone Appendix A - Time Zones on page 175 The following sections are new: BLF List on page 140 Major updates have occurred to the following sections: LED Instructions on page 4 Ring Tones on page 34 Anonymous Call Rejection on page 135 Multicast Paging on page 149 Troubleshooting on page 163 Appendix A - Time Zones on page 175 Major updates have occurred to the following sections: vi Documentations on page 7 Packaging Contents on page
Table of Contents About This Guide ...................................................................... v In This Guide .................................................................................................................... v Summary of Changes ...................................................................................................... v Changes for Release 73, Guide Version 73.40 ............................................................
User Guide for the SIP-T48G IP Phone Language .................................................................................................................... 28 Time & Date................................................................................................................. 29 Administrator Password ............................................................................................. 32 Key as Send .....................................................................................
Table of Contents Anonymous Call Rejection ........................................................................................... 135 Advanced Phone Features ....................................................137 Busy Lamp Field (BLF).................................................................................................. 137 BLF List .......................................................................................................................... 140 Call Recording.................
User Guide for the SIP-T48G IP Phone x
Overview This chapter provides the overview of the SIP-T48G IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T48G IP phone are the touch screen and the keypad.
User Guide for the SIP-T48G IP Phone Hardware component instructions of the SIP-T48G IP phone are: Item ① Power Indicator LED Description Indicates phone power and some feature statuses. The screen is touch-sensitive. Tap to select and highlight screen items.
Overview Icons appearing on the touch screen are described in the following table: Icons Description Network is unavailable Registered successfully Register failed Registering (Flashing) Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase letters input mode Voice Mail Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Ringer vol
User Guide for the SIP-T48G IP Phone Icons Description Received Calls Placed Calls Missed Calls Forwarded Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Bluetooth mode is on Bluetooth headset is both paired and connected The default caller photo and contact icon Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red The phone is ringing.
Overview Two ways to customize configurations of your SIP-T48G IP phone: The user interface on the IP phone. The user interface in a web browser on your PC. The hardware components keypad and touch screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings.
User Guide for the SIP-T48G IP Phone Options Phone User Interface --Wallpaper √ --Backlight √ --Contrast √ --Language √ --Time & Date √ --Administrator Password √ --Key as Send √ --Ring Tones √ --Contact Management × --Directory × --Local Directory √ --Blacklist √ --Remote Phone Book × --Call History Management √ --DSS Keys √ --Account Registration √ --Dial Plan × --Emergency Number × --Live Dialpad × --Hotline √ Web User Interface Basic Call Features --Recent Cal
Overview Options Phone User Interface --Multicast Paging × --Music on Hold × --ACD × --Messages √ Web User Interface SIP Account --User Options × --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server1/2 √ --Server Option Note √ × --Registrar Port × --Outbound Status √ --Outbound Proxy √ --NAT Status √ The table above lists most of the feature options. Please refer to the relevant sections for more information.
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Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T48G IP phone.
User Guide for the SIP-T48G IP Phone Phone Stand Handset & Handset Cord Ethernet Cable Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. The following items are optional accessories for your SIP-T48G IP phone. You need to purchase them separately if required.
Getting Started Wall Mount Bracket Power Adapter Headset Wireless Headset Adapter EHS36 Bluetooth USB Dongle BT40 11
User Guide for the SIP-T48G IP Phone If your phone is already installed, proceed to Phone Initialization on page 14. This section introduces how to install the phone: 1) Attach the stand or the optional wall mount bracket 2) Connect the handset and optional headset 3) Connect the network and power 1) Attach the stand or the optional wall mount bracket Desk Mount Method Wall Mount Method (Optional) Note The wall mount bracket should be purchased separately.
Getting Started 2) Note Connect the handset and optional headset The headset, wireless headset adapter EHS36 and Bluetooth USB Dongle BT40 should be purchased separately. The EXT port can also be used to connect an expansion module EXP40. For more information on how to use the EHS36, EXP40 and Bluetooth USB Dongle BT40, refer to Yealink EHS36 User Guide, Yealink EXP40 User Guide and Yealink Bluetooth USB Dongle BT40 User Guide.
User Guide for the SIP-T48G IP Phone Power over Ethernet With the included or a regular Ethernet cable, the SIP-T48G IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.
Getting Started Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready for use. The SIP-T48G IP phone supports up to 16 accounts. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 84.
User Guide for the SIP-T48G IP Phone No. Name Description The idle screen displays line keys 1-11. The line keys 1-6 on the left can be used to activate up to 5 Line Keys (1-11) six lines. Various features can be assigned to line keys. Each line key can display the label and indicate the status of the assigned feature. Provides a quick access to the line key screen. 6 DSS Key Then, you can tap the desired line key to configure it.
Getting Started Configuration Screen Display No. Name Description 1 Screen Title Area Displays the title of the current menu screen. 2 Operation Option Area Displays various operation options for different menu screens. Displays menu items. 3 Menu Tree Area Tap the desired menu item to enter the corresponding feature configuration screen. Displays configuration items of the 4 Configuration Area highlighted menu item in the menu tree area. You can configure feature settings in this area.
User Guide for the SIP-T48G IP Phone To operate your phone, follow these tips: If you want to Action Enter the main menu. Tap . Return to the idle screen. Tap . Go back to the previous menu. Tap or press Select an item. Tap the item. Scroll to the item by pressing Tap Scroll through items page by page. . or or . . (If you are in the call history, local directory, language configuration screen or ring tones configuration screen, you can also press or .
Getting Started If you want to Action - To enter “B”, press twice quickly. - To enter “C”, press three times quickly. Press the keypad key For , or . key: If it is the uppercase (ABC soft key) or lowercase (abc soft key) input mode, it will provide the space character. If it is the numeric (123 soft key) or alphanumeric (2aB soft key) input mode, it will only provide the digit 0. Enter special characters. For key: it only provides the pound character (#).
User Guide for the SIP-T48G IP Phone Phone status (e.g., device model, hardware version, product ID and device certificate status) Note Account status (e.g., register status of SIP accounts) You can view the device certificate status via phone user interface only. To view the phone status via phone user interface: 1. Press , or tap ->Status. 2. Tap the desired item to view the specific information. To view the phone status via web user interface: 20 1. Open a web browser on your computer.
Getting Started 4. Click Confirm to login. The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP address mode via phone user interface: 1. Tap ->Advanced (default password: admin) ->Network->WAN Port. 2. Tap the gray box of the IP Mode field. 3.
User Guide for the SIP-T48G IP Phone 4. Tap the Save soft key to accept the change or to cancel. To configure a static IPv4 address via phone user interface: 1. Tap ->Advanced (default password: admin) ->Network->WAN Port->IPv4. 2. Tap the gray box of the Type field. 3. Tap Static IP from the pull-down list. 4. Enter the desired values in the IP Address, Subnet Mask, Gateway, Primary DNS and Secondary DNS fields respectively. 5. Tap the Save soft key to accept the change or to cancel.
Getting Started If you are using an xDSL modem for IPv4 network connection, you can connect your phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password. To configure PPPoE via phone user interface: Note 1. Tap ->Advanced (default password: admin) ->Network->WAN Port->IPv4. 2. Tap the gray box of the Type field. 3.
User Guide for the SIP-T48G IP Phone 24
Customizing Your Phone You can customize your SIP-T48G IP phone by personally configuring certain settings, for example, wallpaper, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T48G IP Phone 2. Tap or , or press or to select the desired wallpaper image. 3. Tap the Save soft key to accept the change or to cancel. Wallpaper is configurable via web user interface at the path Settings->Preference. To upload the custom wallpaper via web user interface: 1. Click on Settings->Preference. 2. In the Upload Wallpaper (800*480) field, click Browse to locate the wallpaper image from your local system. 3. Click Upload to upload the file. 4.
Customizing Your Phone Backlight has three options: Backlight Active Level: The intensity of the LCD screen when the phone is active. You can change the intensity of the LCD screen. Digits (1-10) represent different intensities. 10 is the highest intensity. Backlight Inactive Level: The intensity of the LCD screen when the phone is inactive. You can select a low intensity or turn off the backlight. Backlight Time: The delay time to change the intensity of the LCD screen when the phone is inactive.
User Guide for the SIP-T48G IP Phone To configure the contrast via phone user interface: 1. Tap ->Basic Settings-->Display->Contrast. 2. Tap the gray box of the Contrast Level field. 3. Tap the desired value from the pull-down list. The default contrast level is 6. 4. Tap the Save soft key to accept the change or to cancel. The default language of the phone user interface is English.
Customizing Your Phone 3. Tap the desired language. 4. Tap the Save soft key to accept the change. Text displayed on the phone user interface will change to the selected language. To change the language for the web user interface: 1. Click on Settings->Preference. 2. Select the desired language from the pull-down list of Language. 3. Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language.
User Guide for the SIP-T48G IP Phone Network Time Protocol (SNTP) server, contact your system administrator for more information. To configure the SNTP setting via phone user interface: 1. Tap ->Basic Settings-->Time & Date->General. 2. Tap the gray box of the Type field. 3. Tap SNTP Setting from the pull-down list. 4. Tap the gray box of the Time Zone field. 5. Tap the time zone that applies to your area from the pull-down list. The default time zone is "+8 China(Beijing)". 6.
Customizing Your Phone 4. Enter the specific date and time in the corresponding fields. 5. Tap the Save soft key to accept the change. The time and date displayed on the touch screen will change accordingly. There are 7 available date formats. For example, for the date format “WWW DD MMM”, “WWW” represents the abbreviation of the weekday, “DD” represents the two-digit day, and “MMM” represents the first three letters of the month.
User Guide for the SIP-T48G IP Phone 5. Tap the desired time format (12 Hour or 24 Hour) from the pull-down list. 6. Tap the Save soft key to accept the change or to cancel. Time and date are configurable via web user interface at the path Settings->Time & Date. The Advanced option is only accessible to the administrator. The default administrator password is “admin”. For security reasons, you should change the default administrator password as soon as possible.
Customizing Your Phone Administrator password is configurable via web user interface at the path Security->Password. You can set the "#" or "*" to perform as a send key while dialing. To configure key as send via phone user interface: 1. Tap ->Features->General. 2. Tap the gray box of the Key as Send field. 3. Tap # or * from the pull-down list, or tap Disabled to disable this feature. 4. Tap the Save soft key to accept the change or to cancel.
User Guide for the SIP-T48G IP Phone To adjust the volume when the phone is idle: 1. Note Press to adjust the ringer volume. If the ringer volume is adjusted to minimum, the screen. icon will appear on the touch To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls.
Customizing Your Phone 2. Tap the desired ring tone. 3. Tap the Save soft key to accept the change or to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type. To select a ring tone for the account via phone user interface: 1. Tap ->Basic ->Sound->Ring Tones. 2. Tap the desired account. 3. Tap the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. 4.
User Guide for the SIP-T48G IP Phone A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type. Note The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the local directory (refer to Adding Contacts).
Customizing Your Phone Directory provides easy access to frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP. To configure the directory via web user interface: 1. Click on Directory->Setting. 2. In the Directory block, select the desired list from the Disabled column and then click . The selected list appears in the Enabled column. 3. Repeat step 2 to add more lists to the Enabled column. 4.
User Guide for the SIP-T48G IP Phone - If there is only one list is enabled for the directory, tap to view the list directly. - If more than one list is enabled for the directory, tap the desired list you want to view, and then tap the OK soft key. The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts and 48 groups in your phone's local directory. There are three default groups in the local directory: Company, Family and Friend.
Customizing Your Phone If Local Directory is disabled for the directory, tap ->Directory->All Contacts to enter the local directory. 2. Tap Setting. 3. Tap New Group. 4. Enter the desired group name in the highlighted field. 5. Tap to accept the change. 6. Tap to specify a ring tone for the group. 7. Tap the desired ring tone. If Auto is selected, the contact in this group will use the ring tone specified for the contact.
User Guide for the SIP-T48G IP Phone To edit a group in the local directory: 1. Tap . The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is disabled for the directory, tap ->Directory->All Contacts to enter the local directory. 2. Tap Setting. 3. Tap the desired group. 4. Tap 5. Edit the group name in the highlighted field. 6. Tap after the group name. to accept the change.
Customizing Your Phone The touch screen prompts the following warning: 5. Tap the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can add contacts to the local directory in one of the following ways: Manually From call history From a remote phone book Adding Contacts Manually To add a contact to the local directory manually: 1. Tap . The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
User Guide for the SIP-T48G IP Phone 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Tap the gray box of the Account field. 5. Tap the desired account from the pull-down list. If Auto is selected, the phone will use the first available account when placing calls to the contact from the local directory. 6. Tap the gray box of the Ring field. 7. Tap the desired ring tone from the pull-down list.
Customizing Your Phone 3. Tap after the desired entry. 4. Tap Add. 5. Edit the corresponding fields. 6. Tap the Save soft key to accept the change. The entry is successfully saved to the local directory.
User Guide for the SIP-T48G IP Phone Adding Contacts from a remote phone book To add a contact to the local directory from a remote phone book: 1. Tap ->Remote Phone Book or tap ->Directory->Remote Phone Book to enter the remote phone book. 2. Tap the desired remote phone book. The phone then connects to the remote phone book and proceeds to load it. The contacts in the remote phone book are displayed on the touch screen. 44 3. Tap after the desired contact in the remote phone book. 4. Tap Add.
Customizing Your Phone 5. Edit the corresponding fields. 6. Tap the Save soft key to save the contact to the local directory. If the contact already exists in the local directory, the touch screen will prompt "Overwrite the original contact?". Tap the OK soft key to overwrite the original contact in the local directory or the Cancel soft key to cancel. For more information on remote phone book operation, refer to Remote Phone Book on page 58. To edit a contact in the local directory: 1. Tap .
User Guide for the SIP-T48G IP Phone 3. Tap the desired field to edit the contact information. You can tap 4. or to switch the contact you want to edit. Tap the Save soft key to accept the change or to cancel. To delete a contact from the local directory: 1. Tap . The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is disabled for the directory, tap ->Directory->All Contacts to enter the local directory. 2.
Customizing Your Phone The touch screen prompts the following warning: 4. Tap the OK soft key to confirm the deletion or the Cancel soft key to cancel. To delete all contacts: 1. Tap . The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is disabled for the directory, tap ->Directory->All Contacts to enter the local directory. 2. Tap Setting. 3. Tap the checkbox of Select All. 4. Tap Delete.
User Guide for the SIP-T48G IP Phone The touch screen prompts the following warning: 5. Tap the OK soft key to confirm the deletion or the Cancel soft key to cancel. To upload a new custom photo for a contact via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse, and then locate a photo file from your local computer. 3. Click Upload Photo to upload the photo. You can click Delete Photo to delete the custom photo. Note The phone only supports *.png, *.jpg and .
Customizing Your Phone To change the custom photo for the contact via web user interface: 1. Click on Directory->Local Directory. 2. Click the desired entry you want to edit. 3. Select the desired photo from the pull-down list of Photo. 4. Click Edit to accept the change. When you place a call to the contact or receive a call from the contact, the touch screen will display the contact photo. To place a call to a contact from the local directory: 1. Tap .
User Guide for the SIP-T48G IP Phone 2. Tap the desired contact. If the contact was added to a specified contact group, you can tap the contact group first, and then tap the desired contact. - If only one number for the contact is stored in the local directory, the contact number will be dialed out. - If multiple numbers for the contact are stored in the local directory, the touch screen will prompt: Tap the desired number. The selected number will then be dialed out.
Customizing Your Phone 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the touch screen. You can dial from the result list. You can search for a contact from the desired lists when the phone is in the pre-dialing screen. The lists can be Local Directory, History, Remote Phone Book and LDAP.
User Guide for the SIP-T48G IP Phone 5. To adjust the display order of the enabled list, select the desired list, and click or 6. . Click Confirm to accept the change. The touch screen will display search results in the adjusted order. Note Search source list in dialing is configurable via web user interface only. To search for an entry in the enabled search source lists: 1. 52 Pick up the handset, press the speakerphone key or tap the line key.
Customizing Your Phone 2. Enter a few continuous characters of the entry’s name or continuous numbers of the entry’s phone number (office, mobile or other number). The entries in the enabled search source lists whose name or phone number matches the characters entered will appear on the touch screen. You can tap the desired entry to place a call to the entry. You can manage your phone’s local directory via phone user interface or web user interface.
User Guide for the SIP-T48G IP Phone 2. Click Browse to locate a contact list file (the file format must be *.xml) from your local system. 3. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, Continue?". 4. Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be *.
Customizing Your Phone It will prevent importing the title of the contact information which is located in the first line of the CSV file. 4. Click Import CSV to import the contact list. 5. (Optional.) Mark the On radio box in the Delete Old Contacts field. It will delete all existing contacts while importing the contact list. 6. (Optional.) Select the contact information you want to import into the local directory from the pull-down list of Index.
User Guide for the SIP-T48G IP Phone To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note Importing/exporting contact lists is available via web user interface only. The built-in phone directory can store names and phone numbers for a blacklist.
Customizing Your Phone 4. Enter the contact’s name and the office, mobile or other numbers in the corresponding fields. 5. Tap the gray box of the Account field. 6. Tap the desired account from the pull-down list. If Auto is selected, the phone will use the first available account when placing calls to the contact from the blacklist directory. 7. Tap the Save soft key to accept the change or to cancel. To add a contact to the blacklist directory from the local directory: 1. Tap .
User Guide for the SIP-T48G IP Phone The touch screen prompts the following warning: 4. Tap the OK soft key to confirm the setting. For operating instructions on editing, deleting, placing calls to and searching for contacts in the blacklist directory, refer to the operating instructions of Local Directory on page 38. You can add contacts to the local directory, search for a contact, or simply dial a contact number from the remote phone book.
Customizing Your Phone 4. Note Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only. If you want to tap to enter the remote phone book, you should enable remote phone book in the directory lists in advance. For more information on the directory lists, refer to Directory on page 37. To access your remote phone book via phone user interface: 1. Tap ->Remote Phone Book or tap ->Directory->Remote Phone Book to enter the remote phone book.
User Guide for the SIP-T48G IP Phone 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the touch screen. You can place a call from the result list. To place a call from the remote phone book: 1. Tap ->Remote Phone Book or tap ->Directory->Remote Phone Book to enter the remote phone book. 2.
Customizing Your Phone 4. Click Confirm to accept the change. The SIP-T48G IP phone maintains call history lists of Missed calls, Placed calls, Received calls and Forwarded calls. Call history lists support up to 400 entries. You can view call history, place a call, add a contact or delete an entry from the call history list. History record feature is enabled by default, if you don’t want to save the call history, you can disable the feature. To disable history record via phone user interface: 1.
User Guide for the SIP-T48G IP Phone The detailed information of the entry appears on the touch screen. To place a call from the call history list: 1. Tap . The touch screen displays all call records. 2. Tap or to turn pages. You can also press or to switch pages. You can tap Missed Calls, Placed Calls, Received Calls or Forwarded Calls to view entries in each call list directly. 3. Tap the desired entry. To add a contact to the blacklist directory from the call history list: 1. Tap .
Customizing Your Phone entries in each call list directly. 3. Tap after the desired entry. 4. Tap Blacklist. 5. Enter the desired values in the corresponding fields. 6. Tap the Save soft key. For more information, refer to Contact Management on page 36. To delete an entry from the call history list: 1. Tap . The touch screen displays all call records. 2. Tap or to turn pages. You can also press or to switch pages.
User Guide for the SIP-T48G IP Phone 5. Tap the OK soft key to confirm the deletion or the Cancel soft key to cancel. To delete all entries from the call history list: 1. Tap . The touch screen displays all call records. 2. Tap or to turn pages. You can also press or to switch pages. You can tap Missed Calls, Placed Calls, Received Calls or Forwarded Calls to view entries in each call list directly. 3. Tap Setting. 4. Tap the checkbox of Select All. 5. Tap Delete.
Customizing Your Phone If you want to use a wired headset, physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 12. If you want to use a wireless headset, insert the Bluetooth USB dongle BT40 into the USB port on the back of the phone. For more information on using a Bluetooth headset, refer to Bluetooth Headset on page 67. This section provides an introduction to wired headset use.
User Guide for the SIP-T48G IP Phone 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: 1. Physically connect the headset. 2. Press Note to activate the headset mode. If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again.
Customizing Your Phone Note 2. Select Enabled from the pull-down list of Dual-Headset. 3. Click Confirm to accept the change. Dual headset is configurable via web user interface only. The SIP-T48G IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meter (3 to 6 feet) range. You can activate/deactivate the Bluetooth mode, and then pair and connect the Bluetooth headset with your phone.
User Guide for the SIP-T48G IP Phone 2. Tap the On radio box of the Bluetooth field. The IP phone scans the available Bluetooth headset automatically. The LCD screen displays the Bluetooth device information (device name and MAC address). Before you pair a Bluetooth headset, check the indicator on the Bluetooth headset to make sure that the Bluetooth headset is discoverable. For more information, refer to the documentation from the Bluetooth headset manufacturer.
Customizing Your Phone If there is no Bluetooth devices found on the touch screen, tap the Scan soft key to search for the Bluetooth device. 3. Enter the PIN in the prompted Password field. The default PIN is “0000”.
User Guide for the SIP-T48G IP Phone 4. Tap the OK soft key. The Bluetooth headset is then automatically connected to your phone. The touch screen displays as below: The Bluetooth icon appears on the touch screen. With the Bluetooth headset paired and connected, you can use the Bluetooth headset to place and answer calls. For more information, refer to the documentation from the Bluetooth headset manufacturer.
Customizing Your Phone To configure auto connection feature via phone user interface: 1. Tap ->Basic->Bluetooth. The touch screen displays the paired and connected Bluetooth headset. 2. Tap after the desired Bluetooth headset. 3. Tap the desired radio box of the Auto Connect field. To change the priority of paired Bluetooth devices: 1. Tap ->Basic->Bluetooth. 2. Tap after the desired Bluetooth headset. 3. Tap Move Up or Move Down from the prompt list.
User Guide for the SIP-T48G IP Phone To disconnect your Bluetooth headset from your phone: 1. Tap ->Basic->Bluetooth. 2. Tap the connected Bluetooth headset. The Bluetooth headset is disconnected. To connect it to your phone again, tap the Bluetooth headset again. You can delete your Bluetooth headset from your phone. When you delete the Bluetooth headset, it disappears from the Bluetooth Devices list. To connect it to your phone again, you need to scan it first, and then connect it again.
Customizing Your Phone The touch screen prompts the following warning “Delete the selected item?”. 4. Tap the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all headsets by tapping the Delete All soft key. Note If you cannot connect a Bluetooth headset to the phone successfully, we recommend that you delete the Bluetooth headset in the Bluetooth Devices list (if it exists) before pairing it. To deactivate the Bluetooth mode via phone user interface: 1.
User Guide for the SIP-T48G IP Phone Bluetooth mode is configurable via web user interface at the path Features->Bluetooth. There are three types of DSS keys: Line Keys, Programmable Keys and Ext Keys. Details will be introduced in the following. The SIP-T48G IP phone supports 30 line keys. You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the touch screen.
Customizing Your Phone 2. Select Extended from the pull-down list of Label Length. 3. Click Confirm to accept the change. Note Page icon status and label length features are configurable via web user interface only.
User Guide for the SIP-T48G IP Phone URL Directory For the features not listed above, refer to Basic Call Features on page 97 and Advanced Phone Features on page 137. For more information, contact your system administrator. Line You can use this key feature to accept incoming calls, place active calls on hold or resume a held call. It performs in the same way as a hard line key.
Customizing Your Phone Dependencies: Type (Key Event) Key Type (DPickup) Account ID (the account this feature will be applied to) Label (key label displayed on the touch screen) Value (the directed pickup code followed by the target phone number) Usage: Tap the directed pickup key on your phone when the target phone number receives an incoming call. The call is then answered on your phone.
User Guide for the SIP-T48G IP Phone pre-dialing screen and display the prefix number that you specified in the Value field. You can enter the remaining digits and then dial out. Local Group You can use this key feature to quickly access a contact group in the local directory. For more information, refer to Local Directory on page 38.
Customizing Your Phone Usage: 1. Tap the LDAP key to access the LDAP search screen. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the touch screen. Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 126.
User Guide for the SIP-T48G IP Phone Value (the number you want to transfer to) Usage: When the transfer mode on DSS key is Blind Transfer, tap the transfer key to complete the blind transfer to the number specified in the Value field. When the transfer mode on DSS key is Attended Transfer, tap the transfer key to dial out the number specified in the Value field, and then perform the attended or semi-attended transfer.
Customizing Your Phone Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time. It is suitable for group conversations which have more than one person at one side. You are able to speak and listen through the handset/headset, while the others nearby can only listen through the speaker. Dependencies: Type (Key Event) Key Type (Group Listening) Label (key label displayed on the touch screen) Usage: 1.
User Guide for the SIP-T48G IP Phone Directory You can use this key feature to easily access frequently used lists. For more information, refer to Directory on page 37. Dependencies: Type (Key Event) Key Type (Directory) Label (key label displayed on the touch screen) Usage: Tap the directory key to immediately access to frequently used lists. Note The directory key performs the same function as the Directory soft key when the phone is idle.
Customizing Your Phone Usage: Press the programmable key to scroll up the account list to select the desired default account. Switch Account Down You can press this key to switch default account. Dependencies: Type (Switch Account Down) Usage: Press the programmable key to scroll down the account list to select the desired default account. Note Programmable keys are configurable via web user interface only. You can customize features to Ext keys. To customize Ext keys via web user interface: 1.
User Guide for the SIP-T48G IP Phone You can register one or multiple accounts on the SIP-T48G IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account. To register an account via phone user interface: 1. Tap ->Advanced (default password: admin) ->Account. 2. Tap the desired account. 3. Tap the gray box of the Account Status field. 4. Tap Enabled from the pull-down list. 5.
Customizing Your Phone Multiple accounts: To disable an account via phone user interface: 1. Tap ->Advanced (default password: admin) ->Account. 2. Tap the desired account. 3. Tap the gray box of the Account Status field. 4. Tap Disabled from the pull-down list. 5. Tap the Save soft key to accept the change or to cancel. Account registration is configurable via web user interface at the path Account->Register. To configure the default account via phone user interface: 1.
User Guide for the SIP-T48G IP Phone will use this account by default when dialing out. You can also tap the label of the default account, and then tap the desired account to be the new default account. You can also press or to select the desired account as the default account. You can configure multiple line keys to associate with an account. This enhances call visualization and simplifies call handling.
Customizing Your Phone If this is the case, the touch screen will resemble the following figure: Incoming calls to this account will be distributed evenly among the available line keys. Outgoing calls will be distributed similarly. Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T48G IP phone processes the inputs received from your phone keypad.
User Guide for the SIP-T48G IP Phone Syntax Description The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one. Example: $ A replace rule configuration, Prefix: "001(xxx)45(xx)", Replace: "9001$145$2". When you dial out "0012354599" on your phone, the IP phone will replace the number with "90012354599".
Customizing Your Phone 5. Click Add to add the replace rule. When you enter the number “1” using the keypad and then tap the Send soft key, the phone will dial out “1234” instead. Note The valid values for the Account field can be one or more digits among 1-16. Every two digits must be separated by a comma. For example, when you enter the value “1, 2” in the Account field, this replace rule will apply to account1 and account2.
User Guide for the SIP-T48G IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 88. 4. Click Add to add the dial-now rule. When you enter the number “234” using the keypad, the phone will dial out “234” automatically without the pressing of any key. Note You can also edit or delete the dial-now rule, refer to Replace Rule on page 88 for more information. Delay Time for Dial-Now Rule You can configure the delay time for dial-now rules.
Customizing Your Phone 2. Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. The default value is 1. 3. Note Click Confirm to accept the change. Delay time for dial-now rule is configurable via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary when dialing a phone number outside the code area.
User Guide for the SIP-T48G IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 88. 4. Note Click Confirm to accept the change. The default values of minimum and maximum length are 1 and 15 respectively. You can block some specific numbers (up to 10) from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the touch screen will prompt "Forbidden Number".
Customizing Your Phone For more information on the valid values for the Account field, refer to Replace Rule on page 88. 4. Click Confirm to add the block out number. You can enable live dialpad on the SIP-T48G IP phone, which enables the IP phone to automatically dial out a phone number without the pressing of the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the designated period of time.
User Guide for the SIP-T48G IP Phone 3. Enter the desired delay time in the Inter Digit Time (1~14s) field. The default delay time is 4s. 4. Note Click Confirm to accept the change. Live dialpad is configurable via web user interface only. You can dial a hotline number immediately upon lifting the handset, pressing the speakerphone key or tapping the line key. You can also configure a delay, where the phone will dial out the hotline number automatically after a designated period of time.
Customizing Your Phone 3. Enter the desired delay time in the HotLine Delay field. The valid values range from 0 to 10s. 4. Tap the Save soft key to accept the change or to cancel. Hotline is configurable via web user interface at the path Features->General Information.
User Guide for the SIP-T48G IP Phone 96
Basic Call Features The SIP-T48G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T48G IP phone.
User Guide for the SIP-T48G IP Phone You can place a call in one of three ways using your SIP-T48G IP phone: Using the handset Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also dial an entry/contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 36 and Call History Management on page 61.
Basic Call Features You can enter the number using the keypad displayed on the touch screen. 3. Press , , or tap the Send soft key. The # key is configured as a send key by default. You can also set the * key as the send key, or set neither. For more information, refer to the Key as Send on page 33. You can also tap the Callog soft key or the Directory soft key to search for an entry or contact after picking up the handset, and then tap the desired entry or contact to place a call.
User Guide for the SIP-T48G IP Phone Press - , , or tap the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press Note , , or tap the Send soft key. To permanently use the headset mode, refer to Headset Prior on page 65. The SIP-T48G IP phone can handle multiple calls at a time. However, only one active call (the call that has audio associated with it) can be in progress at any given time.
Basic Call Features Answering When Not in Another Call Call duration and destination will always appear on the touch screen for the active call. To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and the headset mode deactivated, tap the Answer soft key. - With the handset on-hook and the headset mode deactivated, tap the line key (the line key illuminates green).
User Guide for the SIP-T48G IP Phone To end a call: Do one of the following: Note - If you are using the handset, tap the End Call soft key or hang up the handset. - If you are using the headset, tap the End Call soft key. - If you are using the speakerphone, press or tap the End Call soft key. To end a call placed on hold, you can tap the End Call soft key to end the call directly, or tap the Resume soft key to resume the call before ending it.
Basic Call Features 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only. To view placed calls list when the phone is in the pre-dialing interface: 1. Pick up the handset, press the speakerphone key or tap the line key. The touch screen displays the placed calls list. You can tap or to scroll through placed calls page by page.
User Guide for the SIP-T48G IP Phone You can use auto answer to automatically answer an incoming call on a line. Auto answer is configurable on a per-line basis. To configure auto answer via phone user interface: 1. Tap 2. Tap the On radio box of the desired line. 3. Tap the Save soft key to accept the change or The ->Features->Auto Answer. to cancel. icon appears on the touch screen. Auto answer is configurable via web user interface at the path Account->Basic.
Basic Call Features You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: 1. Tap ->Features->Auto Redial. 2. Tap the On radio box of the Auto Redial field. 3. Enter the desired time (in seconds) in the Redial Interval field. The default time interval is 10 seconds. 4.
User Guide for the SIP-T48G IP Phone To use auto redial: When the called party is busy, the touch screen prompts the following: 1. Tap the OK soft key to activate auto redial. The touch screen prompts the following: 2. Wait for the designated period of time or tap the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.
Basic Call Features 2. Tap the On radio box of the Call Completion field. 3. Tap the Save soft key to accept the change or to cancel. Call completion is configurable via web user interface at the path Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the touch screen of the phone: 1. Tap the OK soft key, the phone will then returns to the idle screen and call completion will be activated.
User Guide for the SIP-T48G IP Phone 2. When the called party becomes idle, the touch screen prompts the following: 3. Tap the OK soft key to redial the number. Note Call completion is not available on all servers. For more information, contact your system administrator. You can tap a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: 108 1. Tap DSS Key. 2. Tap the desired line key. 3. Tap the gray box of the Type field. 4.
Basic Call Features 7. (Optional.) Enter a label that will appear on the touch screen in the Label field. 8. Tap the Save soft key to accept the change or 9. Tap DSS Key to return to the idle screen. to cancel. Recall key is configurable via web user interface at the path DSSKey->Line key. You can mute the microphone of the active audio device during an active call so that the other party cannot hear you. Call mute applies to all modes (Handset, Headset and Speakerphone). To mute a call: 1.
User Guide for the SIP-T48G IP Phone To un-mute a call: 1. Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress on the phone at any time. Other calls can be made and received while placing the original call on hold. When you place a call on hold, your IP PBX may play music to the other party while waiting. To place a call on hold: 1. Press or tap the Hold soft key during a call. The touch screen indicates that the call is on hold.
Basic Call Features DND is enabled are logged to your missed calls list. Note The prompt message will display only if Missed Call Log for the line is enabled. Missed call log is configurable via web user interface at the path Account->Basic->Miss Call Log. Do not disturb is local to the phone, and may be overridden by the server settings. For more information, contact your system administrator. You can enable/disable DND for the phone system, or you can customize DND for each or all accounts.
User Guide for the SIP-T48G IP Phone To activate DND in phone mode: 1. Tap . The icon on the status bar indicates that DND is enabled. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of missed calls) will appear on the touch screen. Note When DND and busy forward are enabled in phone mode, calls will be sent to the configured destination number. For more information on busy forward, refer to Call Forward on page 115.
Basic Call Features 3. Tap the On radio box of the Status field. 4. Tap the Save soft key to accept the change. If you activate DND for the default account, the associated line icon will change to , and the icon will appear on the status bar. If you activate DND for the non-default account, only the associated line icon will change to .
User Guide for the SIP-T48G IP Phone The touch screen displays a list of accounts registered on the phone. 2. Tap the All On soft key to activate DND for all accounts. 3. Tap The to return to the idle screen. icon appears on the status bar, and all line icons change to . Incoming calls will be rejected automatically, and the touch screen will prompt "n New Missed Call(s)" ("n" indicates the number of the missed calls). To configure the DND authorized numbers via web user interface: 114 1.
Basic Call Features For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. Note DND authorized number is configurable via web user interface only.
User Guide for the SIP-T48G IP Phone No Answer Forward: Incoming calls are forwarded if not answered after a period of time. You can enable/disable call forward for the phone system, or you can customize call forward for each or all accounts. Two call forward modes: Phone (default): Call forward is effective for the phone system. Custom: Call forward can be configured for each or all accounts. To configure the call forward mode via web user interface: Note 1.
Basic Call Features 3. Depending on your selection: a.) If you tap Always Forward: 1) Tap the On radio box of the Always Forward field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. b.) If you tap Busy Forward: 1) Tap the On radio box of the Busy Forward field.
User Guide for the SIP-T48G IP Phone calls to in the Forward to field. 3) Tap the gray box of the After Ring Time field. 4) Tap the desired ring time to wait before forwarding from the pull-down list. The default ring time is 12 seconds. 5) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. 4. Tap the Save soft key to accept the change. The icon on the idle screen indicates that the call forward is enabled.
Basic Call Features 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. You can also enable always forward for all accounts. Do the following: 1) Tap the All Lines soft key. The touch screen prompts “Copy to all lines?”. 2) Tap the OK soft key to accept the change or the Cancel soft key to cancel. b.) If you select Busy Forward: 1) Tap the On radio box of the Busy Forward field.
User Guide for the SIP-T48G IP Phone 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. You can also enable busy forward for all accounts. Do the following: 1) Tap the All Lines soft key. The touch screen prompts “Copy to all lines?”. 2) Tap the OK soft key to accept the change or the Cancel soft key to cancel. c.) If you select No Answer Forward: 1) Tap the On radio box of the No Answer Forward field.
Basic Call Features 5) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. You can also enable no answer forward for all accounts. Do the following: 1) Tap the All Lines soft key. The touch screen prompts “Copy to all lines?”. 2) Tap the OK soft key to accept the change or the Cancel soft key to cancel. 5. Tap the Save soft key to accept the change.
User Guide for the SIP-T48G IP Phone If you activate call forward for the non-default account, only the associated line icon will change to . Call forward is configurable via web user interface at the path Features->Forward & DND. Note You can also enter the SIP URL or IP address in the Forward to field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 98. Call forward is local to the phone, and may be overridden by the server settings.
Basic Call Features Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, tap the Forward soft key. 2. Enter the number you want to forward the incoming call to. 3. Press , , or tap the Forward soft key. The touch screen prompts a call forward message. Note When the phone forwards a call, the forward call prompt window will pop up by default, if you want to disable the feature, contact your system administrator for more information.
User Guide for the SIP-T48G IP Phone 2. Enter the number you want to transfer the call to. 3. Press or tap the Transfer soft key to complete the transfer. The call is then connected to the number to which you are transferring. To perform a semi-attended transfer: 1. Press 2. Do one of the following: - or tap the Transfer soft key during a call. Enter the number you want to transfer the call to, and then press or to dial out. - Tap the Directory soft key, and then tap All Contacts.
Basic Call Features advance. Refer to Directory on page 37 for more information.) - Tap the Directory soft key, and then tap Remote Phone Book. Search for the contact and tap the desired contact to dial out. (Directory and remote phone book should be configured in advance. Refer to Directory on page 37 and Remote Phone Book on page 58 for more information.) - Tap the History soft key, and then tap the desired list. Tap the desired entry to dial out. 3.
User Guide for the SIP-T48G IP Phone You can use the SIP-T48G IP phone to create a conference with other two parties using the phone’s local conference or create a conference with multiple participants which is called network conference. Note Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T48G IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.
Basic Call Features 2. Tap the desired call for conference and ensure that the call is active (for example, tap the call on account 1). 3. Tap the Conference soft key to join the two calls in the conference on the selected account. During the conference call, you can do the following actions: - Press or tap the Hold soft key to place the conference call on hold. - Tap the Split soft key to split the conference call into two individual calls on hold.
User Guide for the SIP-T48G IP Phone 3. Enter the conference URI (e.g., conference@example.com) in the Conference URI field. 4. Note Click Confirm to accept the change. Network conference is configurable via web user interface only. To set up a network conference call: 1. Place a call to the first party. 2. Tap the Conference soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or tap the Send soft key. 4.
Basic Call Features You can use call park to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by tapping the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible prompt on the touch screen. Note Call park is not available on all servers.
User Guide for the SIP-T48G IP Phone 1. User on phone A places a call to phone B. 2. User on phone A wants to take the call in a conference room for privacy, and so taps the call park key on phone A. 3. User on phone A walks to an available conference room where the phone is designated as phone C. The user dials the call park retrieve code to retrieve the parked call. The system establishes the call between phone C and B.
Basic Call Features 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the directed call pickup code in the Directed Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call directly: 1.
User Guide for the SIP-T48G IP Phone The DPickup soft key appears above the on-screen keypad. 2. Tap the DPickup soft key on your phone when the target phone receives an incoming call. 3. Enter the phone number which is receiving an incoming call. 4. Tap the DPickup soft key again. The call is answered on your phone. You can also configure a line key as a directed pickup key via phone user interface or web user interface.
Basic Call Features 4. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset or tap the line key. The Gpickup soft key appears on the on-screen keypad. 2.
User Guide for the SIP-T48G IP Phone incoming call. The call is answered on your phone. You can also configure a line key as a group pickup key via phone user interface or web user interface. Once configured, you can pick up a call by tapping the group pickup key directly. Note The directed call pickup code and group call pickup code are predefined on the system server. Contact your system administrator for more information.
Basic Call Features The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call feature on the phone. 6. Tap the Save soft key to accept the change or to cancel. Anonymous call is configurable via web user interface at the path Account->Basic. To place an anonymous call: 1. Using the specific line on the phone to place a call to phone B. The touch screen of phone B prompts an incoming call from anonymity.
User Guide for the SIP-T48G IP Phone To configure anonymous call rejection via phone user interface: 1. Tap ->Features->Anonymous. 2. Tap the desired line. 3. Tap the On radio box of the Local Anonymous Rejection field. 4. (Optional.) Tap the On Code or Off Code radio box of the Send Anonymous Rejection Code field. 5. (Optional.) Enter the anonymous call rejection on code and off code respectively in the On Code and Off Code field.
Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T48G IP phone. Topics include: Busy Lamp Field (BLF) BLF List Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator. You can use BLF to monitor a specific line for status changes on the phone.
User Guide for the SIP-T48G IP Phone 9. (Optional.) Enter the pickup code in the Extension field. 10. Tap the Save soft key to accept the change or to cancel. 11. Tap DSS Key to return to the idle screen. BLF key is configurable via web user interface at the path DSSKey->Line key. The following table lists the BLF key icon status: Status of the BLF Key Icon Status of the Monitored User The monitored user is idle. (flashing) (flashing) The monitored user is placing a call to another user.
Advanced Phone Features 3. Select Enabled from the pull-down list of Audio Alert for BLF Pickup. 4. Click Confirm to accept the change. Note Visual and audio alert features are configurable via web user interface only. When the monitored line receives an incoming call, the following occurs on your phone: The phone plays a warning tone (if enabled). The BLF key icon illuminates red and flashes. The caller ID appears on the touch screen (if enabled).
User Guide for the SIP-T48G IP Phone To configure the transfer mode via DSS key via web user interface: 1. Click on Features->Transfer. 2. Select the desired transfer mode from the pull-down list of Transfer Mode Via Dsskey. Depending on your selection: - If you select Blind Transfer, tap the BLF key to blind transfer the call to the monitored phone number. - If you select Attended Transfer, tap the BLF key to dial out the monitored phone number.
Advanced Phone Features pickup code has been configured in advance. If the directed pickup code is not configured, the phone will place a call to the monitored user instead of picking up the incoming call of the monitored user when you press the BLF List key. When there is a conversation on the monitored user, tap the BLF list key to barge in and set up a conference call. Before barging in an active call, ensure that the barge-in code has been configured in advance.
User Guide for the SIP-T48G IP Phone 7. Note Click Confirm to accept the change. For more information on BLF List URI/BLF List Code/BLF List Barge In Code/BLF List Retrieve Call Parked Code, contact your system administrator. According to the response message from the server, the IP phone will automatically configure the BLF List keys beginning from the first unused DSS key (The default order of BLF list keys assigned automatically is Line Key->Ext Key).
Advanced Phone Features 7. (Optional.) Enter a label that will appear on the touch screen in the Label field. 8. Tap the Save soft key to accept the change or 9. Tap DSS Key to return to the idle screen. to cancel. To configure a URL record key via phone user interface: 1. Tap DSS Key. 2. Tap the desired line key. 3. Tap the gray box of the Type field. 4. Tap URL Record from the pull-down list. 5. (Optional.) Enter a label that will appear on the touch screen in the Label field. 6.
User Guide for the SIP-T48G IP Phone The Record and URL Record keys control the recording function, and are available: During an active call When calls are on hold or muted During a blind or attended transfer During a conference call The Record and URL Record keys are not available when: There are no connected calls on your phone You place a new call To record a call: 1. Tap the Record key or URL Record key during a call.
Advanced Phone Features and resources. You can use hot desking on the SIP-T48G IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times. To use this feature, you need to configure a hot desking key in advance. Note Hot desking is not available on all servers. Contact your system administrator for more information. To configure a hot desking key via phone user interface: 1. Tap DSS Key. 2. Tap the desired line key.
User Guide for the SIP-T48G IP Phone The touch screen prompts the following warning: 2. Tap the OK soft key. Registration configurations of all accounts on the phone will be cleared immediately. The login wizard will be displayed as below: 3. Enter the login information in each field. 4. Tap the Save soft key to login or to cancel. Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
Advanced Phone Features To configure an intercom key via phone user interface: 1. Tap DSS Key. 2. Tap the desired line key. 3. Tap the gray box of the Type field. 4. Tap Intercom from the pull-down list. 5. Tap the gray box of the Account ID field. 6. Tap the desired line from the pull-down list. 7. (Optional.) Enter the string that will appear on the touch screen in the Label field. 8. Enter the remote extension number in the Value field. 9.
User Guide for the SIP-T48G IP Phone automatically answer an incoming intercom call while there is already an active call on the phone. The active call is then placed on hold. Intercom features you need to know: Intercom Feature Accept Intercom Intercom Mute Intercom Tone Description Enable or disable the IP phone to automatically answer an incoming intercom call. Enable or disable the IP phone’s microphone for intercom calls.
Advanced Phone Features Intercom Mute You can mute or un-mute the phone’s microphone for intercom calls automatically. If Intercom Mute is enabled, the microphone will be muted for intercom calls. If Intercom Mute is disabled, the microphone will work for intercom calls. Intercom Mute is disabled by default. Intercom Tone You can enable or disable the phone to play a warning tone when receiving an intercom call.
User Guide for the SIP-T48G IP Phone 8. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 9. Tap the Save soft key to accept the change or to cancel. 10. Tap DSS Key to return to the idle screen. Multicast paging key is configurable via web user interface at the path DSSKey->Line Key. To configure a paging list key via phone user interface: 150 1. Tap DSS Key. 2.
Advanced Phone Features 8. Tap the Save soft key to accept the change or to cancel. Paging list key is configurable via web user interface at the path DSSKey->Line Key. To configure paging list via phone user interface: 1. Tap the paging list key when the phone is idle. 2. Tap a desired paging group. The default tag is Empty if it is not configured before. 3. Tap the Edit soft key. 4. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field.
User Guide for the SIP-T48G IP Phone 1. Tap the Paging list key when the phone is idle. 2. Tap a desired group. 3. Tap the Delete soft key. 4. Tap the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging group, you can tap the Delete All soft key. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface. To configure a default codec for multicast paging via web user interface: 1.
Advanced Phone Features 3. Note Click Confirm to accept the change. If G722 codec is used for multicast paging, the touch screen will display the icon indicate that it is providing high definition voice. to Default codec for multicast paging is configurable via web user interface only. To send RTP stream via a multicast paging key: 1. Tap the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port).
User Guide for the SIP-T48G IP Phone 2. Tap the desired group. 3. Tap the Paging soft key to send RTP. 4. Tap the Hold soft key to place the current multicast RTP session on hold. 5. Tap the End Call soft key to cancel the multicast RTP session. You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network.
Advanced Phone Features place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls. To configure multicast listening addresses via web user interface: 1. Click on Directory->Multicast IP. 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Paging Priority Active. 4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.
User Guide for the SIP-T48G IP Phone held party. Contact your system administrator for the SIP URI. To configure music on hold server via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. 5. Click Confirm to accept the change. When you place a call on hold, music will be played to the held party.
Advanced Phone Features To configure an ACD key via phone user interface: 1. Tap ->Features->DSS Keys. 2. Tap the desired DSS key. 3. Tap the gray box of the Type field. 4. Tap ACD from the pull-down list. 5. (Optional.) Enter a label that will appear on the touch screen in the Label field. 6. Tap the Save soft key to accept the change or to cancel. ACD key is configurable via web user interface at the path DSSKey->Line Key. To log into the ACD system: 1.
User Guide for the SIP-T48G IP Phone ACD system, tap the Logout soft key. Note It is recommended you configure no more than one ACD key per phone. At any time, at most one ACD key can be in progress on your phone. You can leave voice mails for someone else using the SIP-T48G IP phone. You can also listen to the voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone, and the power indicator LED will slow flash red.
Advanced Phone Features 1. Tap ->Messages->Set Voice Mail. 2. Enter the voice mail access code (e.g., *88) in the desired account field. You can tap the 123 soft key to select the proper input mode. 3. Note Tap the Save soft key to accept the change or to cancel. Voice mail access codes must be predefined on the system server. Contact your system administrator for the more information. To listen to voice mails: 1.
User Guide for the SIP-T48G IP Phone To view the voice mail via phone user interface: 1. Tap ->Messages->View Voice Mail. The touch screen displays the amount of new and old voice mails You can tap the account to listen to voice mails. The SIP-T48G IP phone supports MWI when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator.
Advanced Phone Features Options Description To use this feature, you should also configure the voice mail number. Note The phone will send SUBSCRIBE messages for MWI service to the account or the voice number MWI service depending on the server. Contact your system administrator for more information. To configure subscribe for MWI via web user interface 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4.
User Guide for the SIP-T48G IP Phone 5. Enter the desired voice mail number in the Voice Mail field. 6. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note 162 MWI subscription is configurable via web user interface only.
Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T48G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the touch screen blank? Ensure that the phone is properly plugged into a functional AC outlet. Ensure that the output of the power adapter is 5V/2A.
User Guide for the SIP-T48G IP Phone You can also find the MAC address from the phone’s bar code on the back of the phone. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For the installation instructions, refer to Phone Installation on page 12. Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether the dial tone is present for one of the audio modes.
Troubleshooting authentication if required by the server. Display name is the caller ID that will be displayed on the called party’s touch screen. Server configuration may override the local configuration. Why does the phone play a tone when there is a call on hold? How to disable it? When there is a call on hold, the phone will play a hold tone every 30 seconds. Call hold tone is enabled by default. Call hold tone and the interval of playing a hold tone are configurable via web user interface only.
User Guide for the SIP-T48G IP Phone How to change the user password? To change the user password via web user interface: 1. Click on Security->Password. 2. Select User from the pull-down list of User Type. 3. Enter the new user password in the New Password field and Confirm Password field. 4. Click Confirm to accept the change. You can also contact your system administrator for help.
Troubleshooting 4. Select the desired value (Optional or Compulsory) from the pull-down list of RTP Encryption (SRTP). 5. Note Click Confirm to accept the change. SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: 1. Click on Settings->Upgrade. 2. Click Reboot to reboot the IP phone.
User Guide for the SIP-T48G IP Phone Any reboot of the phone may take a few minutes. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: 1. Click on Settings->Configuration. 2. Click Start to begin capturing signal traffic. 3. Recreate the error to be documented in the trace. 4. Click Stop to stop the capture. 5. Click Export to open the file download window, and then save the file to your local system.
Troubleshooting 6. Click Export to open the file download window, and then save the file to your local system. You can also export the system log to a syslog server. Contact your system administrator for more information. Note It is recommended to reset the syslog level to 3 after exporting the system syslog. How to export/import the phone configurations? We may need you to provide the phone configurations to help analyze your problem.
User Guide for the SIP-T48G IP Phone 2. In the Export or Import Configuration block, click Export to open the file download window, and then save the file to your local system. To import the phone configurations via web user interface: 1. Click on Settings->Configuration. 2. In the Export or Import Configuration block, click Browse to locate a configuration file from your local system. 3. Note Click Import to import the configuration file. The file format of the configuration file must be *.bin.
Troubleshooting 3. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. 4. Click OK to confirm upgrading. How to reset the phone? Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem. Three ways to reset the phone: Full Reset: All configurations and userdata on the phone will be reset.
User Guide for the SIP-T48G IP Phone The touch screen prompts the following warning: 5. Tap the OK soft key. The phone begins resetting. After reset, the touch screen prompts “Welcom Initializing…Please wait”. The phone will be reset to factory settings sucessfully after startup. Note 172 Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.
Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T48G IP Phone Place the device on a stable and level platform. Please do not place heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
Appendix A-Time Zones Time Zone −11:00 −10:00 −09:30 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:30 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali) United Stat
User Guide for the SIP-T48G IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +04:30 +05:00 +05:00 +05:00 +05:00 +05:30 +05:45 +06:00 +06:00 +06:30 +07:00 +07:00 +08:00 +08:00 +08:00 +08:00 +08:45 +09:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 176 Time Zone Name France(Paris) Germany(Berlin) Hungary(Budapest) Ita
Appendix A-Time Zones Time Zone +10:00 +10:30 +11:00 +11:00 +11:30 +12:00 +12:00 +12:45 +13:00 +13:30 +14:00 Time Zone Name Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea) Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington, Auckland) Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualofa) Chatham Islands Kiribati 177
User Guide for the SIP-T48G IP Phone 178
Index E A About This Guide v Account Management 84 Account Registration 84 ACD 156 Adding Contacts 41 Administrator password 32 Anonymous Call 134 Anonymous Call Rejection 135 Answering Calls 100 Area Code 91 Attaching Stand 12 Audio Settings 33 Auto Answer 100 Auto Redial 105 B Backlight 27 Basic Network Settings Blacklist 56 Block Out 92 Bluetooth 67 Busy Lamp Field (BLF) BLF List 140 Editing Contacts 45 Ending Calls 102 G General Settings 25 Getting Started 9 H Hardware Component Instructions 1 Headse
User Guide for the SIP-T48G IP Phone Phone User Interface 5 Placing Calls 98 Placing Calls to Contacts 49 Programmable Keys 82 O Outgoing Intercom Calls 147 Overview 1 Optional Accessories 10 R Recent Call In Dialing 102 Redialing Numbers 102 Registration 15 Regulatory Notices 173 Remote Phone Book 58 Replace Rule 88 Ring Tones 34 Recall 108 S Safety Instructions 173 Search Source List in Dialing 51 Searching for Contacts 50 Semi-attended Transfer 123 Service Agreements 173 System Customizations 65 T Touch
