Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Part 15 FCC Rules This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003 & ICRSS-247 Rules. Operation is subject to the following conditions: 1. This device may not cause interference. 2.
Information for DECT Product This telephone is compliant with the DECT 6.0 standard which operates in the 1.92GHz to 1.93GHz frequency range. Installation of this equipment is subject to notification and coordination with UTAM. Any relocation of this equipment must be coordinated through and approved by UTAM. UTAM may be contacted at 1-800-429-8826.
GNU GPL INFORMATION Yealink W56P IP DECT phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
Generic Access Profile Yealink W56P IP DECT phones conform to Generic Access Profile (GAP) standard to support some features (e.g., Call Encryption and Registration Management) defined in the GAP. It should be noted that Yealink W56P IP DECT phones are not compatible with the base station and handset from other manufacturers.
About This Guide About This Guide Yealink W56P IP DECT phone is a full-featured mobile device, which can provide reliable and convenient wireless voice communications. In addition, it provides many widely accepted benefits of the DECT standard, including high security, scalability, and low power consumption to better meet your requirements. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the network is ready for phone configuration.
User Guide for the W56P IP DECT Phone Changes for Release 80, Guide Version 80.
Table of Contents Table of Contents About This Guide ....................................................................... vii In This Guide ............................................................................................................................... vii Summary of Changes ................................................................................................................. vii Changes for Release 81, Guide Version 81.10 .......................................................
User Guide for the W56P IP DECT Phone Returning to Idle Screen .........................................................................................................21 Entering Data and Editing Fields ................................................................................................22 Configuring the Input Modes .................................................................................................22 Editing Fields .................................................................
Table of Contents Outgoing Lines............................................................................................................................56 Incoming Lines ............................................................................................................................57 Key As Send.................................................................................................................................58 Speed Dial ........................................................
User Guide for the W56P IP DECT Phone Multicast Paging .......................................................................................................................90 Sending RTP Stream ..............................................................................................................90 Receiving RTP Stream ..........................................................................................................92 Using Multicast Paging..................................................
Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the W56P IP DECT phone. Topics include: Packaging Contents Connecting the Base Station Setting up the W56H Handset Setting up the Charger Cradle Charging the Handset Attaching the Belt Clip If you require additional information or assistance with your new DECT phone, contact your system administrator.
User Guide for the W56P IP DECT Phone Note Yealink W56P IP DECT phone consists of one Base for W52P/W56P and one W56H Handset.
Getting Started Charger Cradle Handset Power Adapter Base Power Adapter Rechargeable Battery Ethernet Cable 3
User Guide for the W56P IP DECT Phone Belt Clip Quick Start Guide Check the package before installation. If you find anything missing, contact your system administrator. Optional Accessory The following item is an optional accessory for your handset. You need to purchase if required. W56H Handset Protective Case The protective case is used to protect your handset from falling onto floor or liquids spilled into. It helps you to handle the handset non-slip.
Getting Started AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the base station and connect the other end of the power adapter into an electrical power outlet. 2. Connect the included or a standard Ethernet cable between the Internet port on the base station and the Internet port in your network or the switch/hub device port. Note The base station should be used with Yealink original power adapter (5V/600mA) only.
User Guide for the W56P IP DECT Phone To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the base station and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the AC adapter. Make sure the switch/hub is PoE compliant. Important! Do not remove the power and network to the base station while it is updating firmware and configurations. Setting up the W56H Handset To insert battery into the handset: Note 1.
Getting Started Handset Information The handset provides 2.4’’ 240x320 pixels color screen, and six changeable shortcut keys. It also supports a standard 3.5mm earphone. For the maintenance, read and follow as shown below: 1. Do not use the handset near sources of electric such as microwave oven, TV sets or radios. 2. Keep the handset away from fire and moisture. Do not use the handset outdoors in the rain or handle it with wet hands. 3. Clean it only with a soft cloth.
User Guide for the W56P IP DECT Phone Setting up the Charger Cradle 1. Connect the USB plug on the charger cradle to the DC5V port on the power adapter. 2. Connect the power adapter into an electrical power outlet. You can also mount the charger cradle on the wall, as shown below: 8 1. Drive the screws into the wall using the wall template as shown below. 2. Mount the charge cradle securely on the screws.
Getting Started Charging the Handset To charge the handset: 1. Note After setting up the handset and charger cradle, place the handset into the charger cradle. The handset should be used with Yealink original power adapter (5V/600mA) only. The use of the third-party power adapter may cause the damage to the handset. Battery Charging Status The handset battery takes about 3 hours to fully charge.
User Guide for the W56P IP DECT Phone Attaching the Belt Clip To attach the belt clip: 10 1. Push the clip onto the back of the handset. 2. Insert the clip into the designated notches in the handset.
Overview Overview This chapter provides the overview of the W56P IP DECT phone. Topics include: Base Station Description Handset Description LCD Screen Display LED Instruction Icon Instructions User Interfaces If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the W56P IP DECT Phone Item Description station. • Off—The base station is powered off or no handsets are registered to the base station. Indicates the network status: ③ Network Status • Slow flashing green—The network is unavailable. LED • Solid green—The network is available. • Off—The base station is powered off. Indicates the power status of the base station: ④ Power Indicator LED • Slow flashing green—The base station is during the firmware upgrading process.
Overview Hardware component instructions of the W56H handset are: Item ① Earpiece Description Outputs audio during the earpiece call. Indicates call status, message status and charging status.
User Guide for the W56P IP DECT Phone Item ⑮ ⑯ Speaker Description Provides hands-free (speakerphone) audio output. 3.5mm Earphone Jack Allows you to connect a standard 3.5mm earphone. LCD Screen Display Idle Screen If the handset starts up successfully, the idle screen will be displayed as below. Idle Screen description: No. Description This area shows signal strength: 1 Weak to strong: No reception: Eco mode+ is on: This area shows feature status.
Overview No. Description This area shows internal handset number and registered handset name 5 (e.g., “1” is internal handset number, indicating the handset is registered on NO.1). Handset 1 to Handset 5: This area shows the soft key labels. The default soft key labels are 6 “History” and “Line”. It will display “SCA” instead of “Line” when using the Shared Call Appearance feature. Line Status Screen Press the Line soft key to enter the line status screen.
User Guide for the W56P IP DECT Phone No. Description Instructions on page 16. 4 Displays the two soft key labels. LED Instruction of the Handset Power Indicator LED LED Status Description Solid red The handset is charging. Fast flashing red (300ms) The handset is ringing. Slow flashing red (1s) The handset receives a voice mail or has a missed call. The handset is powered off. Off The handset is idle.
Overview Icon Description Conference Call Do Not Disturb (DND) Intercom Call Shared line is idle. Shared line is dialing, in conversation or placed on private hold. Shared line receives an incoming call or is placed on public (flashing) hold. Unassigned outgoing line Anonymous call is enabled. Anonymous call rejection is enabled. User Interfaces Two ways to customize configurations of your DECT phone: The user interface on the handset. The user interface in a web browser on your PC.
User Guide for the W56P IP DECT Phone Web User Interface In addition to the handset user interface, you can also customize some features via web user interface. In order to access the web user interface, you need to know the IP address of your DECT phone. To obtain the IP address, press OK->Status->Base on the handset when the handset is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of a web browser on your PC.
Basic Operations Basic Operations This chapter provides you with the basic operating instructions of the W56P IP DECT phone.
User Guide for the W56P IP DECT Phone Main Menu The handset menu has a number of levels. The main menu is the top-level menu, which consists of seven menu items: Status, Intercom, Voice Mail, Call Features, Directory, Settings and History. Main Menu Screen description: No. 1 Description Displays the selected menu item name. Displays the main menu icon: : Status—To display the base, handset and line status. : Intercom—To make an internal call. : Voice Mail—To set and view voice mail(s).
Basic Operations To access a main menu feature via the handset: 1. Press , , or to scroll through the seven menus. The name of the selected menu item appears on the top of the LCD screen. 2. Note Press or the OK soft key to enter the corresponding menu. You can only access Status and Settings menus if the handset does not register to a base station. For more information on the menu, refer to Appendix B - Menu Structure on page 105.
User Guide for the W56P IP DECT Phone If you do not press any key in a period of time, the LCD screen will automatically exit the menu and return to the idle screen. When you are navigating the menu, the LCD screen will automatically exit the menu if an incoming call arrives. The incoming call can be handled as usual. When the call is terminated, the LCD screen will return to the idle screen.
Basic Operations Wait one second, and enter the next character (or number). The default input methods are Abc, 123, ABC and abc. To enter or edit data by the default input modes, do one of the following as shown below: If you want to Then you can Press one or more times to switch among input modes (depending on the input mode you’ve Switch among input modes. configured, refer to Configuring the Input Mode on page 22).
User Guide for the W56P IP DECT Phone Handset Registration Each handset can be registered up to 4 different base stations. You can select the desired base to use and rename it. You can register up to 5 handsets to one base station by default. The administrator can limit that how many handsets can be registered to one base station. Contact your system administrator for more information.
Basic Operations To de-register a handset via the handset: 1. Press to enter the main menu. 2. Select Settings->Registration->De-reg. Handset. 3. Enter the system PIN (default: 0000), and then press the Done soft key. The LCD screen displays the names of handsets that registered to the same base station. The name of the handset itself is highlighted and followed by a left arrow. 4. Press or to highlight the desired handset name, and then press the OK soft key.
User Guide for the W56P IP DECT Phone Basic Network Settings The base station attempts to contact a DHCP server in your network to obtain valid network settings (e.g., IP address, subnet mask, gateway address and DNS address) by default. The IP DECT phone can support either or both IPv4 and IPv6 addresses modes, but IPv6 is disabled by default. To configure the IP address mode via handset user interface: Note 1. Press to enter the main menu. 2.
Basic Operations 4. Press or to select Static from the IP Address Type field. 5. Enter the valid value in the IP Address, IPv6 Prefix, Default Gateway, Primary DNS and Secondary DNS field respectively. 6. Press the Save soft key to accept the change. The base station reboots automatically to make settings effective after a period of time. Configuring Static DNS When DHCP is Enabled Static DNS is not normally required when DHCP is enabled on your phone.
User Guide for the W56P IP DECT Phone includes: Base station status (IPv4 status or IPv6 status, firmware version, MAC address, device certificate status, RFPI and network information) - IPv4 uses a 32-bit address. - IPv6 is an updated version of the current Internet Protocol to meet the increased demands for unique IP addresses, using a 128-bit address.
Basic Operations To register an account via web user interface: 1. Click on Account->Register. 2. Select the desired account from the pull-down list of Account. 3. Select Enabled from the pull-down list of Line Active. 4. Enter the valid value in the Label, Display Name, Register Name, User Name, Password and SIP Server1/2 field respectively. 5. If you use the outbound proxy servers, do the following: 1) Select Enabled from the pull-down list of Enable Outbound Proxy Server.
User Guide for the W56P IP DECT Phone The handset can also be turned on automatically when inserting the battery to the handset. To turn the handset off: 1. Long press when the handset is idle. Adjusting Volume You can adjust the handset volume according to the noise level of the surrounding environment. The handset supports 5 different volume levels. The default level is 3. To adjust the volume when the phone is during a call: 1.
Basic Operations The keypad is unlocked and the icon disappears from the idle screen. If the keypad is locked, only the emergency numbers can be dialed out. You must enter the emergency number continuously and completely. To place emergency calls, you should configure the emergency numbers in advance. For more information, refer to Emergency Numbers on page 55.
User Guide for the W56P IP DECT Phone 32
Phone Settings Phone Settings This chapter provides you with some instructions on how to change the settings of your phone.
User Guide for the W56P IP DECT Phone Handset Name The handset will be assigned a name by default if successfully registered to the base station. You can personalize the handset name. To rename the handset via the handset: 1. Press to enter the main menu. 2. Select Settings->Handset Name. 3. Edit the current name in the Rename field. You can press to enter special characters and press to switch among input modes. 4. Press the Save soft key to accept the change or to cancel.
Phone Settings To change the language for the web user interface: 1. Select the desired language from the pull-down list at the top-right corner of web user interface. Text displayed on the web user interface will change to the selected language. Ring Tones Ring tones are used to indicate incoming calls. You can distinguish between an internal and external call by the ring tone. When receiving an incoming call, the handset rings the specified ring tone. To configure ring tones via the handset: 1.
User Guide for the W56P IP DECT Phone Note 5. Press or to select the desired value from the Low Battery field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. If the silent mode is activated, the advisory tones will not play, but you can still see the low battery and confirm information alert on the LCD screen. For more information on the silent mode, refer to Switching Silent Mode to On/Off on page 31.
Phone Settings 3. Press or to select the desired image. 4. Press the Save soft key to accept the change. Keypad Light You can enable the keypad light to make the digit keys, # key, * key, TRAN key and Mute key light up when any key is pressed. This helps you distinguish keys from each other in a dark environment. To configure keypad light via the handset: 1. Press to enter the main menu. 2. Select Settings->Display->Keypad Light. 3.
User Guide for the W56P IP DECT Phone 4. Press the Save soft key to accept the change. The date and time displayed on the LCD screen will change accordingly. Note Before you configure date and time manually for a specific handset, you should enable the Manual Time via web user interface first, or it would not take effect. You can configure the time format and date format respectively. The handset supports two time formats (12 Hour or 24 Hour) and seven date formats.
Phone Settings 2. Mark the Automatic radio box in the Daylight Saving Time field. 3. Select the desired time zone from the pull-down list of Time Zone. 4. Select the desired time zone name from the pull-down list of Location. The pull-down list of Location displays the corresponding time zone names for the time zone you selected. If the selected location uses daylight saving time, the Start Date, End Date and Offset(minutes) fields will be filled with time automatically. All of them are read-only. 5.
User Guide for the W56P IP DECT Phone - Mark the radio box of DST by Date in the Fixed Type field. Enter the start date and end date in the corresponding fields. - Mark the radio box of DST by Week in the Fixed Type field. Select the desired date from the pull-down lists of Start Date and End Date. Note 5. Enter the offset time (in minutes) in the Offset(minutes) field. 6. Click Confirm to save the change.
Phone Settings 2. Mark the Disabled radio box in the Daylight Saving Time field. 3. Click Confirm to save the change. Shortcuts There are two types of shortcuts on the handset: changeable and unchangeable shortcuts. A feature is pre-assigned to each shortcut. For example, long press mode, long press to lock/unlock the keypad, press to turn on/off the silent to access the directory and so on. The changeable shortcuts are the two soft keys and four navigation keys.
User Guide for the W56P IP DECT Phone Blacklist Remote Phone Book Local Directory You can store the frequently used contacts in the handset’s local directory, where names and numbers can be freely added, deleted and edited. You can store up to 100 contacts per handset, each with a name, a mobile number and an office number. You can also dial a contact from the local directory. This allows you to place calls without having to dial the number manually.
Phone Settings Editing Contacts To edit a contact in the local directory via the handset: 1. Press to enter the main menu. 2. Select Directory. 3. Press 4. Press the Options soft key, and then select Edit. 5. Edit the value in the Name, Number and Mobile field respectively. 6. Press the Save soft key to accept the change. or to highlight the desired entry. Deleting Contacts You can delete a contact or all contacts from the local directory. To delete a contact via the handset: 1.
User Guide for the W56P IP DECT Phone Placing a Call from Local Directory To place a call from the local directory via the handset: 1. Press 2. Select Directory. 3. Press 4. Do one of the following: - to enter the main menu. or Press to highlight the desired entry. , if only one number is stored for the contact in the local directory, the phone will dial out the number directly.
Phone Settings 6. Click Confirm to accept the change. Blacklist You can store up to 30 contacts in one handset’s blacklist. You can add, edit or delete contacts in the blacklist. You can also dial a call from the blacklist, but an incoming call from a contact in the blacklist will be rejected automatically. To add an entry to the blacklist manually via the handset: 1. Press to enter the main menu. 2. Press Settings->Telephony->Caller Blacklist. 3.
User Guide for the W56P IP DECT Phone Remote Phone Book You can access your remote phone book on your handset. You can add contacts to the local directory from the remote phone book. You can also dial a contact from the remote phone book. Contact your system administrator for the access URL of the remote phone book. To configure the access URL of the remote phone book via web user interface: 1. Click on Directory->Remote Phone Book. 2. Enter the access URL in the Remote URL field. 3.
Phone Settings The default value is 21600 seconds. 4. Click Confirm to accept the change. To access your remote phone book via the handset: 1. Press to enter the main menu. 2. Select Directory. 3. Press or to highlight the desired remote phone book, and then press the Enter soft key. The handset connects to the remote phone book and proceeds to load it. The contacts in the remote phone book are displayed on the LCD screen. To place a call from the remote phone book: 1.
User Guide for the W56P IP DECT Phone 3. Press or to highlight the desired remote phone book, and then press the Enter soft key. The handset connects to the remote phone book and proceeds to load it. The contacts in the remote phone book are displayed on the LCD screen. 4. Select the desired contact from the remote phone book. 5. Press the Options soft key, and then select Add To Local->New Entry. You can also select Update Existing add the number to an existing contact. 6.
Phone Settings To delete an entry from the call history via the handset: 1. Press the History soft key when the handset is idle. 2. Press or to switch among All Calls, Missed Calls, Placed Calls and Received Calls.. 3. Press or to highlight the desired entry. 4. Press the Options soft key, and then select Delete. The selected entry is deleted successfully. To delete all entries of a list from the call history via the handset: 1. Press the History soft key when the handset is idle. 2.
User Guide for the W56P IP DECT Phone Dial Plan Dial plan is a string of characters that governs the way your handset processes the inputs received from your handset keypad. The handset supports the following dial plan features: Replace Rule Dial Now Area Code Block Out Basic expression syntaxes you need to know: The dot “.” can be used as a placeholder or multiple placeholders for any character. . Example: “12.” would match “123”, “1234”, “12345”, “12abc”, etc.
Phone Settings syntax in the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as “Prefix: 1” and “Replace: 104”, when you want to dial out the number “104”, you just need to enter “1” on the handset and then dial out. To add a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Enter the string (e.g., 1) in the Prefix field. 3.
User Guide for the W56P IP DECT Phone To delete one or more replace rules via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Select one or more replace rules by clicking the replace rule(s) or checking the check box(es). 3. Click Delete to delete the replace rule(s). Replace rule is configurable via web user interface only. Note Replace rule is applicable to all the handsets registered to the base station.
Phone Settings information. Time Out for Dial Now Rule You can configure the time out for dial now rules. That is, you can configure your phone to automatically dial out the phone number which matches a dial now rule, after the designated delay time. To configure the delay time for dial now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time between 0 and 14 (seconds) in the Time Out for Dial Now Rule field. The default value is “1”. 3.
User Guide for the W56P IP DECT Phone 3. Enter the desired line ID in the Account field or leave it blank. For more information on the valid values for the Account field, refer to Replace Rule on page 50. 4. Note Click Confirm to accept the change. The default values of minimum and maximum lengths are 1 and 15. Area code is configurable via web user interface only. Area code is applicable to all the handsets registered to the base station.
Phone Settings 4. Note Click Confirm to add the block out number. Block out is configurable via web user interface only. Block out is applicable to all the handsets registered to the base station. Emergency Numbers Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country.
User Guide for the W56P IP DECT Phone Outgoing Lines After the handset is registered to the base station (refer to Handset Registration), you can assign one or more outgoing lines for the handset. The handset can only use the assigned outgoing line(s) to place calls. When multiple outgoing lines are assigned to the handset, the handset uses the first line as the default outgoing line. You can change the default outgoing line of the handset.
Phone Settings To change the default outgoing line via the handset: 1. Press to enter the main menu. 2. Select Settings->Telephony->Default Line. The LCD screen displays all outgoing lines currently assigned to the handset. The default outgoing line is highlighted and followed by a left arrow. 3. Press or to highlight the desired line, and then press the OK soft key. The default outgoing line is changed successfully.
User Guide for the W56P IP DECT Phone As the configuration shown above, you can do the following: - For Line 1: Line 1 (1023) is assigned to Handset2. A call to line 1 (1023) will be received by Handset2. - For Line 2: Line 2 (104) is assigned to Handset3. A call to line 2 (104) will be received by Handset3. - For Line 3: Line 3 (1045) is assigned to Handset1 and Handset2. A call to line 3 (1045) will be received by Handset1 and Handset2 at the same time.
Phone Settings Speed Dial Speed dial allows you to perform single-digit dialing to predefined numbers. This feature is particularly useful to speed up dialing the numbers that is frequently used or hard to remember. A maximum of 8 speed dial numbers are allowed. For example, the digit key 2 is configured as a speed dial key and assigned the number 4606, the phone will dial out the number 4606 directly when you long press digit key 2.
User Guide for the W56P IP DECT Phone Changing a Speed Dial Number To change a speed dial number via the handset: 1. Press to enter the main menu. 2. Select Settings->Telephony->Speed Dial. The LCD screen displays all available speed dial keys. 3. Press or to highlight the desired speed dial key, which is already assigned a number. 4. Press the Options soft key and then select Change to change the assigned speed dial number.
Phone Settings Auto Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can make internal intercom calls and external intercom calls on the phone. Internal intercom calls are made between handsets registered to the same base station. External intercom calls can be made by dialing the feature access code followed by the number. External intercom calls depend on support from a SIP server.
User Guide for the W56P IP DECT Phone Base PIN To avoid unauthorized register or access to some features on the handset, you should keep the base PIN secret. The default base PIN is “0000”, you can change the default base PIN. To change the base PIN via the handset: 1. Press to enter the main menu. 2. Select Settings->System Settings->Change Base PIN. 3. Enter the system PIN (default: 0000), and then press the Done soft key. 4.
Phone Settings station. Other customized settings on the handset will be reset to factory settings after handset reset. We recommend that you ask your system administrator for advice before resetting your handset. To reset the handset via the handset: 1. Press to enter the main menu. 2. Select Settings->System Settings->Handset Reset. The LCD screen prompts “Reset handset to default?”. 3. Press the Yes soft key to reset the handset or the No soft key to cancel.
User Guide for the W56P IP DECT Phone 4. Enter the system PIN (default: 0000) and then press the Done soft key. The LCD screen prompts “Setting takes effect after base reboot. Reboot now or not?”. 5. Press the Yes soft key to reboot the base station. The base station reboots to make the configuration take effect. The configuration applies to all the handsets registered to the base station. The color of the signal strength indicator on the idle screen will change from white to green.
Call Features Call Features The W56P IP DECT phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place internal and external calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides operating instructions of the call features.
User Guide for the W56P IP DECT Phone You can place a call using the following call modes: Earpiece mode—pressing the off-hook key to dial out. Speakerphone mode—pressing the Speakerphone key to dial out. Earphone mode—connecting a standard 3.5mm earphone. During the call, you can do the following: Switch among the call modes by pressing the corresponding key or connecting an - earphone. - Connect or disconnect the earphone.
Call Features Placing External Calls You can place external calls on the handset. External calls based on the public telephone network require the use of SIP lines. Your system administrator needs to assign the SIP line to the handset beforehand, and then assign the line to the handset as the outgoing line. For more information on the outgoing line, refer to Outgoing Lines on page 56. The handset must be subscribed and registered to the same base station to place a call.
User Guide for the W56P IP DECT Phone 3. Select the desired handset, and then press the OK soft key. You can also make an IP call by directly dialing the IP address of any IP phone. For example, you can enter 192*168*1*15 to dial the IP 192.168.1.15.
Call Features To end an external call: Do one of the following: - Press . - Place the handset in the charger cradle. Redialing Calls The redial list stores the twenty last dialed phone numbers. When the memory of the redial list is full, the handset will automatically erase the oldest dialed number when a new number is dialed. You can redial a call from the redial list. To redial the last dialed number: 1. Press twice when the handset is idle. A call to your last dialed number is attempted.
User Guide for the W56P IP DECT Phone Call Mute You can mute the microphone during an active call. When muting the microphone, you can hear the other party but he or she cannot hear you. For example, if you do not want the other party to listen to the conservation when you talk to someone in the room, you can mute the microphone temporarily. To mute a call: 1. Press during an active call. The call is muted, and the icon is displayed on the LCD screen. To un-mute a call: 1. Press again.
Call Features the handset will notify you of a new incoming call during a call, and present the incoming call information visually on the LCD screen. You can also enable the handset to play a warning tone when receiving a new incoming call during a call. If call waiting feature is disabled, the new incoming call will be automatically rejected by the handset. To configure call waiting feature via the handset: Note 1. Press to enter the main menu. 2. Select Call Features->Call Waiting. 3.
User Guide for the W56P IP DECT Phone indicates that the DND mode is activated for this line. The handset will reject all incoming calls to this line, and the LCD screen displays the missed call icon followed by the number of missed calls. DND is configurable via web user interface at the path Features->Forward&DND. Call Forward You can enable call forward feature on a per-line basis. The handset will forward incoming calls of the line to another party.
Call Features Call Transfer You can transfer an external incoming call to another party in one of the following ways: Blind Transfer: Transfer a call directly to another party without consulting. Semi-Attended Transfer: Transfer a call when receiving the ring-back. Attended Transfer: Transfer a call with prior consulting. To perform a blind transfer: 1. Press the Options soft key during a call, and then select Transfer. You can also press directly. 2.
User Guide for the W56P IP DECT Phone To transfer a call to another party when there are two calls on the handset: 1. Place a call to user A. 2. Place another call to user B. Two calls are established on the handset. 3. Select the desired call (e.g., the call with user A) and make sure the call is active. 4. Press the Options soft key, and then select Call Transfer. The LCD screen displays the target party (user B) you will transfer the call to. 5.
Call Features call to the conference. 5. Press the Conf. soft key again to join the two calls in the conference. To join two calls in a conference via the handset: 1. Place two calls on the handset. 2. Select the desired call and make sure the call is active. 3. Press the Options soft key, and then select Conference. Two calls are joined in the conference. To drop the conference call, press or the End soft key.
User Guide for the W56P IP DECT Phone 5. Note Click Confirm to accept the change. Network Conference is only configurable via the web user interface. To set up a network conference call via the handset: 1. Place a call to the first party. 2. Press the Options soft key, and then select Conference. 3. Do one of the following: - Enter the number of the second party or select the handset you want to add to the conference. Press - , , or the Conf. soft key to dial out.
Call Features If any other party in the conference ends the call, the remaining parties stay connected. You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). If the parked call is not retrieved within a period of time defined by the system, the phone performing call park will receive the call back. Note Call park is not available on all servers.
User Guide for the W56P IP DECT Phone To configure call park feature in FAC mode via web user interface: 1. Click on Features->Call Pickup. 2. Select FAC from the pull-down list of Call Park Mode. 3. Select Enabled from the pull-down list of Call Park. If Enabled is selected, the Call Park option is available during a call. 4. (Optional.) Enter the call park code in the Call Park Code field. 5. (Optional.) Enter the park retrieve code in the Park Retrieve Code field. 6.
Call Features - If the park retrieve code is configured, press the park retrieve key (if configured). The handset will dial the configured park retrieve code. 2. Follow the voice prompt, do one of the following: - Press where the call is parked. - Enter the desired extension followed by # (e.g., 4605#) on any phone. To configure call park feature in transfer mode via web user interface: 1. Click on Features->Call Pickup. 2. Select Transfer from the pull-down list of Call Park Mode. 3.
User Guide for the W56P IP DECT Phone - If the park retrieve code is not configured, dial the park retrieve code (e.g., *11). - If the park retrieve code is configured, press the park retrieve key (if configured). The phone will retrieve the parked call from the shared parking lot. Anonymous Call You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone.
Call Features 4. Enter the anonymous call on code and off code in the On Code and Off Code field respectively. 5. Click Confirm to accept the change. Anonymous Call Rejection You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. You can configure anonymous call rejection feature on a per-line basis.
User Guide for the W56P IP DECT Phone To configure anonymous call rejection code via web user interface: 1. Click on Account->Basic. 2. Select the desired account from the Account field. 3. Select the desired value from the pull-down list of Send Anonymous Rejection Code. The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous rejection call feature on the phone. 4.
Call Features To configure the voice mail tone via web user interface: Note 1. Click on Features->General Information. 2. Select the desired value from the pull-down list of Voice Mail Tone. 3. Click Confirm to accept the change. Voice mail tone is configurable via web user interface only. To leave a voice mail: You can leave a voice mail to someone else when he or she is busy or inconvenient to answer the call.
User Guide for the W56P IP DECT Phone 1. Press to enter the main menu. 2. Select Voice Mail->Set Key 1. 3. (Optional.) Press or to highlight the desired line and then press the Select soft key. The radio box of the selected line is marked. To listen to the voice mail using the menu via the handset: 1. Press to enter the main menu. 2. Select Voice Mail->Play Message. 3. (Optional.) Press or to highlight the desired line, and then press the Select soft key.
Call Features Shared Call Appearance (SCA) You can use Shared Call Appearance (SCA) feature to share an extension which can be registered on two or more IP phones at the same time. If two phones share a line, an incoming call to this extension will cause both phones to ring simultaneously. The incoming call can be answered on either a phone but not both. This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss's extension on her phone.
User Guide for the W56P IP DECT Phone Configuring SCA Feature You can configure a primary account on the DECT phone and other alternate accounts on other IP phones. For example, party A and party B share the account 4603, DECT phone A registers the primary account 4603, land-line phone B registers the alternate account 4603_1, DECT phone C registers the account 4605. To configure the primary line settings on DCET phone via web user interface: 1. 86 Register the primary account 4603.
Call Features 2. Click on Advanced, select Share Call Appearance from the pull-down list of Shared Line. 3. Click Confirm to accept the change. To configure the shared line settings on land-line IP phone via web user interface: 1. Register the alternate account 4603_1 on phone B. (Enter the primary account 4603 in the Register Name field). 2. Click on Advanced, select Share Call Appearance from the pull-down list of Shared Line. 3. Click Confirm to accept the change.
User Guide for the W56P IP DECT Phone If there are multiple lines assigned to your handset as outgoing lines, press the Line soft key to select the shared line and then press or the Dial soft key to dial out. If you do not select a line, the handset uses the default outgoing line to dial out. - Press to enter the pre-dialing screen. Enter the desired number using the keypad. Press , or to dial out.
Call Features Using Public Hold To place an SCA call on public hold by handset A: 1. Press the Options soft key. 2. Select Hold, and then press the OK soft key. The SCA call is placed on public hold. You can retrieve the public held call on either DECT phone A or land-line phone B. To retrieve a call placed on public hold by handset A: - If the SCA call is placed on public hold on land-line phone B, the DECT phone A icon flashes. Press the SCA soft key on handset, and then select the held call.
User Guide for the W56P IP DECT Phone 3. Press the BargeIn soft key to barge in. A conference call is established among DECT phone A, land-line phone B and DECT phone C. If an SCA user (User A or User B) cancels the call, the other SCA user is still connected to the remaining party. If the third party (User C) cancels the call, the call ends.
Call Features 4. Select the desired channel from the pull down list of Channel. 5. Click Confirm to accept the change. To configure a default codec for multicast paging via web user interface: 1. Click on Features->General Information. 2. Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722.
User Guide for the W56P IP DECT Phone 3. Note Click Confirm to accept the change. Default codec for multicast paging is configurable via web user interface only. You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) and channel(s) without involving SIP signaling. You can specify up to 31 multicast addresses and channels that the phone listens to on the network. Note RTP stream is listened in the speakerphone mode by default.
Call Features 5. (Optional.) Enter the label in the Label field. Label will appear on the LCD screen when receiving the multicast RTP stream. 6. Select the desired channel to listen from the pull-down list of Channel. The default channel is 0. 7. Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest. Note Multicast listening addresses are configurable via web user interface only.
User Guide for the W56P IP DECT Phone The multicast RTP session is established again. 94 To end the multicast RTP session, press the End soft key.
Troubleshooting Troubleshooting This chapter provides some general troubleshooting information to help you solve the problems you might encounter when using your W56P IP DECT phone. If you require additional information or assistance with your new phone, contact your system administrator. Base Issue Why doesn’t the power indicator on the base station light up? Plug the supplied power adapter to W56P, if the power indicator doesn’t light up, it should be a hardware problem.
User Guide for the W56P IP DECT Phone Register Issue Why cannot the handset be registered to the base station? If the network works normally, you can check the compatibility between base station and handset. There are 2 sets of base stations, complied with the FCC and CE standards respectively. You can check it from the back of the base station. There are also 2 sets of handsets, American and Europe area respectively. The American area handset is compatible with FCC standard base station.
Troubleshooting On/Off on page 31. Why can I hear the verification tone from handset if the call is successfully handled by the repeater? To deactivate the verification tone on the repeater: 1. Switch off the repeater (disconnect the power adapter). 2. Switch it on for 1 to 5 seconds and switch it off again. 3. Switch it on again. The LED indicator on the repeater flashes slowly. 4. Switch it off again. 5. Switch it on again. The verification tone is then deactivated.
User Guide for the W56P IP DECT Phone The upgrading process will take a few minutes. The power indicator LED on the base station flashes during the firmware upgrading process. Once the base station firmware has been successfully upgraded, the base station reboots automatically. The handset will perform an auto registration to the base station. You can check the firmware version of the base station via the handset. For more information, refer to Checking System Status on page 27.
Troubleshooting 5. Click Export to open file download window, and then save the file to your local system. How to export system log? We may need you to provide a system log or boot log to help analyze your problem. To export the system log to a local PC via web user interface: 1. Click on Settings->Configuration. 2. Select Enabled from the pull-down list of Enable Local Log. 3. Select 6 from the pull-down list of Local Log Level. The default local log level is “3”. 4. Select sys.
User Guide for the W56P IP DECT Phone To export the boot log to a local PC via web user interface: 1. Click on Settings->Configuration. 2. Select Enabled from the pull-down list of Enable Local Logging. 3. Select boot.log from the pull-down list of Export Local Log. 4. Click Confirm to accept the change. 5. Click Export to open the file download window, and then save the file to your local system.
Troubleshooting 5. Click Export to open file download window, and then save diagnostic files to your local system. Note If the issue cannot be reproduced, just directly click Export to export all diagnostic files.
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Appendix Appendix Appendix A - Time Zones Time Zone Time Zone Name -11 Samoa -10 United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 -9 -8 -7 -6 -5 -4:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central
User Guide for the W56P IP DECT Phone Time Zone +3 +3:30 +4 +4:30 +5 East Africa Time, Iraq(Baghdad), Russia(Moscow) Iran(Teheran) Armenia(Yerevan), Azerbaijan(Baku), Georgia(Tbilisi), Kazakhstan(Aktau), Russia(Samara) Afghanistan(Kabul) Kazakhstan(Aqtobe), Kyrgyzstan(Bishkek), Pakistan(Islamabad), Russia(Chelyabinsk) +5:30 India(Calcutta) +5:45 Nepal(Katmandu) +6 +6:30 +7 +8 +8:45 +9 +9:30 +10 +10:30 +11 +11:30 +12 +12:45 +13 +13:30 +14 104 Time Zone Name Kazakhstan(Astana, Almaty), Russia(Novosi
Appendix Appendix B - Menu Structure Note The menus with gray box are not available when the handset does not register to a base station.
User Guide for the W56P IP DECT Phone Appendix C - Input Modes and Characters Input Mode Keypad 106 Abc (initials in capitals) 123 ABC abc ΑΒΓ AÄÅ aäå SŚŠ sśš абв АБВ 1 1 1 1 1 1 1 1 1 1 1 ABCabc2 2 ABC2 abc2 ΑΒΓ2 AÀÁÂÃÄÅ ÆBCÇ2 aàáâãäåæb cç2 AÁÄĄBCĆČ 2 aáäąbcćč2 АБВГ2 абвг2 DEFdef3 3 DEF3 def3 ΔΕΖ3 DEÈÉÊËẼF3 deèéêëẽf3 DĎEÉĘĚF3 dďeéęěf3 ДЕЖЗ3 дежз3 GHIghi4 4 GHI4 ghi4 ΗΘΙ4 GĞHIÌÍÎÏĨİĬ4 gğhiìíîïĩıĭ4 GHIÍ 4 ghií 4 ИЙКЛ4 ийкл4 JKLjkl5 5 JKL5 Jkl5 ΚΛΜ
Appendix Input Mode Keypad Abc (initials in capitals) 123 ABC abc ΑΒΓ AÄÅ aäå SŚŠ sśš абв АБВ space = / \ ^;:.,-+* # §% @ ? ! ¿¡( ) { } [ ] <> ¥$ ￡ | ~ ¤ space _’ ” = /\^;:.,+ * # §% @ ? ! ¿¡( ) {}[]<> ¥$ ￡ | ~ ¤ space _’ ” = /\^;:.,+ * # §% @ ? ! ¿¡( ) {}[]<> ¥$ ￡ | ~ ¤ space _’ ” = /\^;:.,+ * # §% @ ? ! ¿¡( ) {}[]<> ¥$ ￡ | ~ ¤ space _’ ” = /\^;:.,+ * # §% @ ? ! ¿¡( ) {}[]<> ¥$ ￡ | ~ ¤ space _’ ” = /\^;:.,+ * # §% @ ? ! ¿¡( ) {}[]<> ¥$ ￡ | ~ ¤ space _’ ” = /\^;:.
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Regulatory Notices Regulatory Notices Important Safety Information To reduce risk of fire, severe personal injury and damage to property, read the following safety information carefully before using the product. Environmental Requirements Place the product on a stable, level and non-slip surface. Do not place the product close to heat sources, in direct sunlight or next to any household appliance with strong magnetic field or electromagnetic field, such as a microwave oven or a refrigerator.
User Guide for the W56P IP DECT Phone Battery Precautions Do not immerse the battery into water, which could short-circuit and damage the battery. Do not expose the battery to an open flame or leave the battery where it could be subjected to extremly high temperatues, which could cause the battery to explode. Do power the handset off before removing the battery. Do not try to use the battery for the power supply of any device other than this handset.
Index Index A About This Guide vii Adding Contacts 42 Adjusting Ringer Volume 30 Advisory Tones 35 Always Forward 72 Anonymous Call 80 Anonymous Call Rejection 81 Answering Calls 68 Appendix A – Time Zones 103 Appendix B – Menu Structure 105 Appendix C- Input Modes and Characters 106 Area Code 53 Assigning a Speed Dial Number 59 Attaching the Belt Clip 10 Attended Transfer 73 Auto Answer 60 Auto Intercom 61 Auto Provision 63 Contact Management Copyright ii 41 D Date and Time 37 Deleting Contacts 43 Dele
User Guide for the W56P IP DECT Phone Local Directory 42 Locating a Handset 31 Locking/Unlocking Keypad U User Interfaces 17 Using SCA Feature on the Handset 30 M V Main Menu 20 Menu Guidance 19 Menu Structure 105 Voice Mail W Wallpaper 36 Warranty ii Web User Interface WEEE Warning iv N Network Conference 75 O Overview 11 Outgoing Lines 56 Optional Accessories 4 P Packaging Contents 1 Phone Settings 33 Placing a Call from Local Directory Placing a Call Using Speed Dial Key Placing Calls 65 Pla
