User manual

5. Q: What is M7?
A: M7 is a new mechanism of auto provision, it is only can be used in the V70 version or
higher. M7 has its own file header #!version:1.0.0.1 which can’t be deleted in the auto
provision file .for more details, you can refer to the auto provision user manual.
Yealink T2XP-T3XG-VP530 phones Auto Provisioning User Guide Rev_70.0
6. Q: How can I upgrade the phone from V61 to V70 via auto provision?
A: You can still use the old auto provision file to upgrade the phone from V61 to the V70
firmware, once upgrade successfully, you can use the M7 mechanism to do the auto
provision.
RPS
1. Q: What is RPS?
A: RPS is a free service for Yealink customers all over the world. By simply entering the MAC
address of an IP phone and the URL of the provision server into Yealink's RPS, upon initial
boot-up the phone can be redirected to its pre-assigned server for configuration updating.
Consequently, it is no longer necessary to unpack, configure or repack a phone before
shipping to the customer. This greatly simplifies mass deployment by automatically
configuration, and saves a lot of time and money for deployment.
For more details, please refer to Yealink web site
http://www.yealink.com/product_info.aspx?ProductsCateID=227&CateId=217&BaseInfoCate
Id=227&Cate_Id=227&parentcateid=217
2. Q: How can I get RPS?
A: Send your application request to [e-mail] with your Company E-mail. We will
process your application carefully. Please include your company website link in your E-mail.
Alternatively, you can directly contact our local distributor for assistance via E-mail or
telephone.
Troubleshooting and Hardware Maintenance
1. Q: If I want to contact Yealink technical support team to report some issues, which
information should I sent to them, so they can locate the issue?
A: Please describe the issue in details (Including model, firmware…) and also please also send
the config.bin file, PCAP trace and level 6 syslog to Yealink for investigating.
Please refer to below instruction to obtain the PCAP trace, config.bin file and level6 syslog.
For T2 series phone:
1. Log on the web UI, go to upgrade->Advanced page
2. Set the system log level to level 6,