Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Yealink SIP-T41P IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing the SIP-T41P IP Phone, an ultra-elegant IP Phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
User Guide for the SIP-T41P IP Phone The following section is new: Call Completion on page 74 Major updates have occurred to the following sections: LED Instructions on page 4 Backlight on page 19 Anonymous Call on page 95 Major updates have occurred to the following sections: vi Icon Instructions on page 3 Language on page 20 DSS Keys on page 47 Call Forward on page 80 Troubleshooting on page 115
Table of Contents About This Guide ...................................................................v In This Guide..................................................................................................................... v Summary of Changes ...................................................................................................... v Changes for Release 72, Guide Version 72.2 .............................................................. v Changes for Release 72, Guide Version 72.
User Guide for the SIP-T41P IP Phone Audio Settings ................................................................................................................ 26 Volume ......................................................................................................................... 26 Ring Tones ................................................................................................................... 27 Contact Management ..............................................................
Table of Contents Busy Lamp Field (BLF).................................................................................................... 97 Call Recording................................................................................................................ 99 Hot Desking .................................................................................................................. 101 Intercom...................................................................................................
Overview This chapter provides the overview of the SIP-T41P IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T41P IP phone are the LCD screen and the keypad.
User Guide for the SIP-T41P IP Phone Hardware component instructions of the SIP-T41P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, " Saving config file!") • Time and date ② Power Indicator LED ③ Line Keys Indicates phone power and some feature statuses.
Overview Icons appearing on the LCD screen are described in the following table: Icon Description Network is unavailable Registered successfully Register failed Registering Hands-free speakerphone mode Handset mode Headset mode Voice Mail Auto Answer Do Not Disturb Call Hold Call Mute Ringer volume is 0 Keypad Lock Alphanumeric input mode Numeric input mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Multi-lingual uppercase and lowercase letters input mode Call Fo
User Guide for the SIP-T41P IP Phone Icon Description Missed Calls Received Calls Placed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red (300ms) The phone is ringing. Slow flashing red (1s) The phone receives a voice mail. The phone is powered off. The phone is idle. Off The phone is busy.
Overview Line key LED (configured as a BLF key) LED Status Description Solid green The monitored user is idle. Fast flashing red (200ms) The monitored user receives an incoming call. Solid red The monitored user is busy. The call is parked against the monitored user’s phone Slow flashing red (1s) number. The monitored user’s conversation is placed on hold. Off The monitored user does not exist.
User Guide for the SIP-T41P IP Phone You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to the administrator, and the default administrator password is “admin” (case-sensitive). For more information on customizing your phone with the available options from the phone user interface, refer to Customizing Your Phone on page 19.
Overview Options Phone User Interface Web User Interface --Time & Date √ √ --Administrator Password √ √ --Ring Tones √ √ --Backlight √ √ --Keypad Lock √ √ --Phone Volume √ --Call History Management √ --Contact Management √ --Local Directory √ √ --Blacklist √ √ --Remote Phone Book √ --LDAP √ --Dial Plan √ --DSS Keys √ √ --Key as Send √ √ --Hotline √ √ --Live Dialpad √ --Emergency Number √ Advanced Phone Features --BLF √ --Call Recording √ --Intercom √ -
User Guide for the SIP-T41P IP Phone Options Note Phone User Interface --STUN Status √ --STUN Server √ Web User Interface The table above lists most of the feature options. Please refer to the relevant sections for more information. The following table shows documentations available for the SIP-T41P IP phone.
Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T41P IP phone. Topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T41P IP Phone 10 Phone Stand Wall Mount Bracket (Optional) Power Adapter (Optional) Handset & Handset Cord Ethernet Cable
Getting Started Quick Installation Guide & Quick Reference Guide Check the list before installation. If you find anything missing, contact your system administrator. If your phone is already installed, proceed to Phone Initialization on page 14.
User Guide for the SIP-T41P IP Phone Wall Mount Method (Optional) Note The wall mount bracket should be purchased separately. For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for SIP-T4X IP Phones. 2) Note Connect the handset and optional headset The headset and wireless headset adapter EHS36 should be purchased separately. EHS36 is used for connecting the phone and a compatible wireless headset.
Getting Started 2. Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. Power over Ethernet With the included or a regular Ethernet cable, the SIP-T41P IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
User Guide for the SIP-T41P IP Phone After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays "Initializing…please wait" during this process. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g.
Getting Started 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Confirm to login. The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP address mode via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port. 2.
User Guide for the SIP-T41P IP Phone 3. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv4 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port. 2. Press to select IPv4 and press the Enter soft key. 3. Press to select Static IPv4 Client and press the Enter soft key. 4.
Getting Started Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready for use. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 57. If the phone has successfully started up, the idle LCD screen will be shown as below.
User Guide for the SIP-T41P IP Phone 18
Customizing Your Phone You can customize your SIP-T41P IP phone by personally configuring certain settings, for example, contrast, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T41P IP Phone Backlight is configurable via web user interface at the path Settings->Preference. The default language of the phone user interface is English. The phone will detect and use the same language as which of your web browser for the web user interface. If the language of your web browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively.
Customizing Your Phone Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the Simple Network Time Protocol (SNTP) server automatically, or configure the date and time manually. If the phone cannot obtain the time and date from the SNTP server, contact your system administrator for more information.
User Guide for the SIP-T41P IP Phone 2. Press or , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Clock field. 3. Press or , or the Switch soft key to select the desired date format from the Date Format field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. There are 7 available date formats.
Customizing Your Phone 4. Enter the new password again in the Confirm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Administrator password is configurable via web user interface at the path Security->Password. You can set the "#" or "*" to perform as a send key while dialing. To configure key as send via phone user interface: 1. Press Menu->Features->Key as Send. 2.
User Guide for the SIP-T41P IP Phone All keys: All keys are locked, except the Volume, Speakerphone, Headset, and digit keys. You are only allowed to dial emergency numbers, reject or answer incoming calls, and cancel a call. Note The emergency number setting, if desired, must be made before lock activation. For more information, refer to Emergency Number on page 64. To activate the keypad lock via phone user interface: 1.
Customizing Your Phone Note 2. Enter the desired time in the Phone Lock Time Out (0~3600s) field. 3. Click Confirm to accept the change. The default timeout is 0 second, that is, you can long press to lock the keypad only. Interval of automatic keypad lock is configurable via web user interface only. To unlock the keypad, you must know the keypad unlock PIN of the phone. The default keypad unlock PIN is “123”. To change the keypad unlock PIN via phone user interface: 1.
User Guide for the SIP-T41P IP Phone To unlock the keypad via phone user interface: 1. Press any locked key, the LCD screen prompts “Please Enter PIN”. 2. Enter the PIN in the PIN field. 3. Press the Confirm soft key to unlock the keypad. The icon disappears from the LCD screen. You can long press or wait for a period of time (if configured) to lock the keypad again. Note You can also unlock the keypad by administrator password.
Customizing Your Phone To adjust the volume when the phone is idle: 1. Note Press to adjust the ringer volume. If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls.
User Guide for the SIP-T41P IP Phone 4. Select the desired ring tone from the pull-down list of Ring Type. If Common is selected, this account will use the ring tone selected for the phone. Refer to the above instruction. 5. Note Click Confirm to accept the change. A ring tone for the account is configurable via web user interface only. To upload a custom ring tone for your phone via web user interface: 1. Click on Settings->Preference. 2.
Customizing Your Phone 3. Note Click Upload to upload the file. The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the local directory (refer to Adding Contacts). If no ring tone is assigned to the contact, the phone will play the ring tone assigned to the associated group (refer to Adding Groups).
User Guide for the SIP-T41P IP Phone 5. To adjust the display order of enabled lists, select the desired list and click or . The LCD screen displays the list(s) in the adjusted order. 6. Note Click Confirm to accept the change. Directory is configurable via web user interface only. To check directory via phone user interface: 1. Press the Directory soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory.
Customizing Your Phone The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts and 50 groups in your phone's local directory. There are four default groups in the local directory: All Contacts, Company, Family and Friend. You can add new groups and contacts; edit, delete or search for a contact; or simply dial a contact number from the local directory. To add a group to the local directory: 1. Press the Directory soft key.
User Guide for the SIP-T41P IP Phone The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group. 3. Press the Option soft key and then select Detail from the prompt list. 4. Press 5. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone You can add contacts to the local directory in the following ways: Manually From call history From remote phone book Adding Contacts Manually To add a contact to the local directory manually: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2.
User Guide for the SIP-T41P IP Phone 3. Press the Option soft key, and then select Add to Contacts from the prompt list. 4. Enter the contact name. 5. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from Remote Phone Book To add a contact to the local directory from the remote phone book: 1. Press Directory->Remote Phone Book.
Customizing Your Phone 5. Press or to highlight the contact information and then edit. 6. Press the Save soft key to accept the change or the Back soft key to cancel. To delete a contact from the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2.
User Guide for the SIP-T41P IP Phone Press the Dial soft key to dial out the number. To search for a contact in the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 2. Press the Search soft key. 3.
Customizing Your Phone The LCD screen displays the search results in the adjusted order. 6. Note Click Confirm to accept the change. Search source list in dialing is configurable via web user interface only. To search for an entry in the enabled search source lists: 1. Pick up the handset, press the speakerphone or press the line key. 2. Enter a few continuous characters of the entry’s name or the entry’s phone number using the keypad.
User Guide for the SIP-T41P IP Phone 3. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, Continue?". 4. Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be .csv) from your local system. 3. (Optional.) Check the Show Title checkbox.
Customizing Your Phone 6. (Optional.) Select the contact information you want to import into the local directory from the pull down list of Index. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note Importing/exporting contact lists is available via web user interface only.
User Guide for the SIP-T41P IP Phone 4. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the blacklist directory. 5. Press the Add soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist directory from the local directory: 1. Press Directory soft key.
Customizing Your Phone 3. Enter the name in the Display Name field. 4. Click Confirm to accept the change. Note An access URL for remote phone book is configurable via web user interface only. To access your corporate directory via phone user interface: 1. Press Directory->Remote Phone Book. If Remote Phone Book is removed from the directory, press Menu->Directory->Remote Phonebook to enter remote phone book. 2. Select the desired remote group, and then press the Enter soft key.
User Guide for the SIP-T41P IP Phone 4. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can place a call from the result list. To place a call from the corporate directory: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phonebook to enter remote phone book. 2.
Customizing Your Phone The SIP-T41P IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support 400 entries in all. You can view the call history, place a call, add a contact or delete an entry from the call history list. You should enable history record in advance. To enable history record via phone user interface: 1. Press Menu->Features->History Setting. 2.
User Guide for the SIP-T41P IP Phone 4. Press the Option soft key, and then select Add to Contacts (or Add to Blacklist) from the prompt list. 5. Enter the desired values in the corresponding fields. 6. Press the Save soft key to accept the change. For more information, refer to Contact Management on page 29. To delete an entry from the call history list: 1. Press the History soft key. 2. Press or to switch between all, placed, received, missed and forwarded or to select the desired entry.
Customizing Your Phone If you want to use a headset, physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 11. To activate the headset mode: 1. Press on the phone. The headset key LED illuminates solid green when the headset mode is activated. Press the line key or the Answer soft key to answer an incoming call. The call will be connected to your headset automatically.
User Guide for the SIP-T41P IP Phone 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: 1. Physically connect the headset. 2. Press Note to activate the headset mode. If headset prior is enabled, the headset mode will not be deactivated until you press the Headset key again. Headset prior is configurable via web user interface only.
Customizing Your Phone Note 2. Select Enabled from the pull-down list of Dual-Headset. 3. Click Confirm to accept the change. Dual headset is configurable via web user interface only. Two types of DSS keys: Line Keys and Programmable Keys. Details will be introduced in the following. The SIP-T41P IP phone supports 15 line keys. You can assign predefined functionalities to line keys. You can also define a label for the line key feature which will appear on the LCD screen.
User Guide for the SIP-T41P IP Phone 4. (Optional.) Select the desired key event type from the Key Type field. 5. (Optional.) Select the desired line from the Account ID field. 6. (Optional.) Enter a string that will appear on the LCD screen in the Label field. 7. (Optional.) Enter the corresponding value in the Value field. 8. (Optional.) Enter the corresponding value in the Extension field. 9. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone Icons/Status Description There is a hold call on the line on the non-current page. For more information on the page switch key LED status, refer to LED Instructions on page 4. To configure the page icon to indicate status via web user interface: 1. Click on DSSKey->Line Key. 2. Select Enabled from the pull-down list of Enable Page Tips. 3. Click Confirm to accept the change. Note The page icon status is configurable via web user interface only.
User Guide for the SIP-T41P IP Phone Hold DND Group Listening Zero Touch URL Keypad Lock Directory For more information, contact your system administrator. Account You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It performs the same as a hard line key.
Customizing Your Phone Dependencies: Type (Key Event) Key Type (Voice Mail) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the voice mail access code) Usage: Press the DSS key to dial out the voice mail access code, you can follow the voice prompt to listen to the voice mails. Directed Pickup You can use this key feature to answer someone else’s incoming call on the phone.
User Guide for the SIP-T41P IP Phone Usage: Press the DSS key during an active call to send the key sequence specified in the Value field. Prefix You can use this key feature to add a specified prefix number before the dialed number.
Customizing Your Phone Value (the access URL for XML browser) Usage: Press the DSS key to access the XML browser specified in the Value field. LDAP You can use this key feature to access the LDAP search interface quickly. Dependencies: Type (Key Event) Key Type (LDAP) Label (key label displayed on the LCD screen) Usage: 1. Press the DSS key to access the LDAP search interface. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad.
User Guide for the SIP-T41P IP Phone the phone. 3. When call forward is in custom mode, press the DSS key to access the custom call forward interface. You can activate or deactivate call forward for one or all accounts. Note If the Value field is left blank, the DSS key performs the same as the Fwd soft key when receiving an incoming call. When call forward is activated, the forward key LED will illuminate solid green.
Customizing Your Phone DND You can use this key feature to activate or deactivate the DND mode. You can also use this key feature to access the custom DND interface. For more information, refer to Do Not Disturb (DND) on page 77. Dependencies: Type (Key Event) Key Type (DND) Label (key label displayed on the LCD screen) Usage: When DND is in phone mode: 1. Press the DSS key to activate DND. 2. Press the DSS key again to deactivate DND. When DND is in custom mode: 1.
User Guide for the SIP-T41P IP Phone 2. Press the OK soft key within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the OK soft key. The phone will reboot to update configurations. URL You can use this key feature to trigger the phone to send an HTTP GET request containing a specific URL.
Customizing Your Phone 2. Customize specific features for these keys. 3. Click Confirm to accept the change. You can click Reset to default to reset custom settings to defaults. Note Programmable keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T41P IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account. To register an account via phone user interface: 1.
User Guide for the SIP-T41P IP Phone The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disable from the Account Status field. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone Dial plan is a string of characters that governs the way your SIP-T41P IP phone processes the inputs received from your phone keypad. The SIP-T41P IP phone supports the following dial plan features: Replace Rule Dial-now Area Code Block Out Basic expression syntaxes you need to know: Syntax Description The dot "." can be used as a placeholder or multiple placeholders for . any character. Example: "12." would match "123", "1234", "12345", "12abc", etc.
User Guide for the SIP-T41P IP Phone To add a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Enter the string (e.g., 2xx) in the Prefix field. 3. Enter the string (e.g., 1234) in the Replace field. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number “234” using the keypad and then press the Send soft key, the phone will dial out “1234” instead.
Customizing Your Phone 3. Note Click Del to delete the replace rule(s). Replace rule is configurable via web user interface only. You can configure one or more dial-now rules (up to 100) on your phone. When the dialed number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "2xx", then any entered three-digit string beginning with 2 will be dialed out automatically on the phone. To add a dial-now rule via web user interface: 1.
User Guide for the SIP-T41P IP Phone Delay Time for Dial-Now Rule You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified period of time. To configure the delay time for dial-now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time within 1-14 (in seconds) in the Time-Out for Dial-Now Rule field. 3. Click Confirm to accept the change.
Customizing Your Phone For more information on the valid value of the Account field, refer to Replace Rule on page 59. 4. Note Click Confirm to accept the change. The default values of minimum and maximum length are 1 and 15 respectively. Area code is configurable via web user interface only. You can block specific numbers (up to 10) from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number".
User Guide for the SIP-T41P IP Phone 4. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country.
Customizing Your Phone You can enable live dialpad on the SIP-T41P IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a delay, where the phone will dial out the phone number automatically after the specified period of time. To enable live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
User Guide for the SIP-T41P IP Phone The valid values range from 0 to10. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
Basic Call Features The SIP-T41P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T41P IP phone.
User Guide for the SIP-T41P IP Phone You can place a call in three ways using your SIP-T41P IP phone: Using the handset Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 29 and Call History Management on page 43.
Basic Call Features - With the handset on-hook, enter the desired number using the keypad. Press , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad.
User Guide for the SIP-T41P IP Phone When you are not in another call, you can answer a call in three ways: Using the handset Using the speakerphone Using the headset Note You can ignore incoming calls by pressing the X key, the Reject soft key or the Silence soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 77.
Basic Call Features - Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. To end a call: Do one of the following: Note - If you are using the handset, press the Cancel soft key or hang up the handset. - If you are using the headset, press the Cancel soft key. - If you are using the speakerphone, press or the Cancel soft key.
User Guide for the SIP-T41P IP Phone 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only. To view placed calls list when the phone is in the pre-dialing interface: 1. Pick up the handset, press the speakerphone or press the line key. The LCD screen displays the placed calls list. You can use auto answer to automatically answer an incoming call on a line.
Basic Call Features 3. Press 4. Press the Save soft key to accept the change or the Back soft key to cancel. The or , or the Switch soft key to select Enable from the Status field. icon appears on the LCD screen. Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone. You can enable auto redial to redial the phone number automatically when the called party is busy.
User Guide for the SIP-T41P IP Phone 1. Press the OK soft key to activate auto redial. The LCD screen prompts the following: 2. Wait for a period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle. You can use call completion to notify the caller who failed to reach a desired callee when the callee becomes available to receive a call. To configure call completion via web user interface: 74 1.
Basic Call Features To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key, the phone returns to the idle screen and call completion is activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: 2. Note Press the OK soft key to redial the number. Call completion is not available on all servers. For more information, contact your system administrator.
User Guide for the SIP-T41P IP Phone You can mute the microphone of the active audio device during an active call, and then the other party cannot hear you. To mute a call: 1. Press during an active call. The mute key LED illuminates solid red. The LCD screen indicates that the call is on mute. To un-mute a call: 1. Press again to un-mute the call. The mute key LED goes out. You can place an active call on hold. Only one active call can be in progress at any time.
Basic Call Features Multiple Calls on Hold: If multiple calls are placed on hold, do one of the following: - Press or to switch between the calls, and then press the Resume soft key to retrieve the desired call. - Press the corresponding line key to retrieve the call. If more than one call is placed on hold, a numbered prompt appears on the LCD screen, for example "2/3", indicating that this is the second call out of three calls. You can use DND to reject incoming calls automatically on the phone.
User Guide for the SIP-T41P IP Phone 3. Note Click Confirm to accept the change. DND mode is configurable via web user interface only. To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon on the idle screen indicates that DND is enabled. Incoming calls will be rejected automatically and "n Missed Call(s)" ("n" indicates the number of the missed calls) will prompt on the LCD screen. To activate DND in custom mode for a specific account: 1.
Basic Call Features To activate DND in custom mode for all accounts: 1. Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts registered on the phone. 2. Press the All On soft key to activate DND for all accounts. 3. Press the Save soft key to accept the change. The icon appears on the idle screen, and all line icons change to .
User Guide for the SIP-T41P IP Phone 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. Note DND authorized number is configurable via web user interface only.
Basic Call Features You can enable/disable call forward for the phone system, or you can customize call forward for each or all accounts. Two call forward modes: Phone (default): Call forward is effective for the phone system. Custom: Call forward can be configured for each or all accounts. To configure the call forward mode via web user interface: Note 1. Click on Features->Forward & DND. 2. In the Forward block, mark the desired radio box in the Mode field. 3.
User Guide for the SIP-T41P IP Phone 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. b.) If you select Busy Forward: 1) Press or , or the Switch soft key to select Enable from the Busy Forward field. 2) Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field. 3) (Optional.
Basic Call Features 4. Depending on your selection: a.) If you select Always forward, you can enable it for a specific account. 1) Press or , or the Switch soft key to select Enable from the Always Forward field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. You can also enable always forward for all accounts.
User Guide for the SIP-T41P IP Phone 2) Press the All Lines soft key. The LCD screen prompts “Copy to All Lines?”. 3) c.) Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select No Answer Forward, you can enable it for a specific account. 1) Press or , or the Switch soft key to select Enable from the No Answer Forward field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field.
Basic Call Features Call forward is configurable via web user interface at the path Features->Forward & DND. Note You can also enter the SIP URL or IP address in the Forward to field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 68. Call forward is local to the phone, and may be overridden by the server settings. Call forward on code or off code may be different between servers. For more information, contact your system administrator.
User Guide for the SIP-T41P IP Phone You can transfer a call to another party in one of the three ways: Blind Transfer: Transfer a call directly to another party without consulting. Semi-Attended Transfer: Transfer a call when the target phone is ringing. Attended Transfer: Transfer a call with prior consulting. To perform a blind transfer: 1. Press the Tran soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press the Tran soft key to complete the transfer.
Basic Call Features 2. Do one of the following: - Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page 29 for more information). - Press the Directory soft key, and then select History. Select the desired list and press or to select the entry (Directory should be configured in advance. Refer to Directory on page 29 for more information).
User Guide for the SIP-T41P IP Phone You can create a conference with two parties using the phone’s local conference. You can create a conference between an active call and a call on hold by pressing the Conf soft key. The SIP-T41P IP phone also supports network conference. Note Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T41P IP phone supports up to 3 parties (including yourself) in a conference call.
Basic Call Features - Press the Back soft key to return to the previous interface. - Press to mute the conference call. - Press the Cancel soft key to drop the conference call. You can use network conference on the SIP-T41P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call. Invite another party into an active conference call. Remove a specific conference party.
User Guide for the SIP-T41P IP Phone To set up a network conference call: 1. Place a call to the first party. 2. Press the Conf soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party answers the call, press the Conf soft key to add the second party to the conference. 5. Press the Conf soft key to place a new call. The conference is placed on hold. 6.
Basic Call Features 7. Enter the call park code in the Value field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. Call park key is configurable via web user interface at the path DSSKey->Line Key. To use call park: 1. User on phone A places a call to phone B. 2. User on phone A wants to take the call in a conference room for privacy, then presses the call park key on phone A. 3.
User Guide for the SIP-T41P IP Phone 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 92 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the directed call pickup code in the Directed Call Pickup Code field. 5. Click Confirm to accept the change.
Basic Call Features To pick up a call directly: 1. Pick up the handset. The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when a phone receives an incoming call. 3. Enter the phone number which receives an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone. You can also configure a DSS key as directed pickup key via phone user interface or web user interface.
User Guide for the SIP-T41P IP Phone 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset. The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone.
Basic Call Features You can use anonymous call to block the identity and phone number from showing up to the called party when you call someone. For example, you want to call to consult some services, but don’t want to be harassed. Anonymous call is configurable on a per-line basis. You can also configure the phone to send anonymous on/off code to the server to activate/deactivate anonymous call on the server side. Note Anonymous call is not available on all servers.
User Guide for the SIP-T41P IP Phone You can use anonymous call rejection to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. Anonymous call rejection is configurable on a per-line basis. To configure anonymous call rejection via phone user interface: 1. Press Menu->Features->Anonymous Call. 2.
Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T41P IP phone. Topics include: Busy Lamp Field (BLF) Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator. You can use BLF to monitor a specific line for status changes on the phone.
User Guide for the SIP-T41P IP Phone 5. (Optional.) Enter a string that will appear on the LCD screen in the Label field. 6. Enter the phone number or extension you want to monitor in the Value field. 7. (Optional.) Enter the pickup code in the Extension field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. BLF key is configurable via web user interface at the path DSSKey->Line Key. You can enable audio alert for BLF pickup on the phone.
Advanced Phone Features In the following figure, the LCD screen shows an incoming call from 1001 on the monitored line. Note If your phone is locked and the type of the keypad lock is configured as Function Keys or All keys, you cannot use the Dpickup, Dial, New Call and Cancel soft keys until unlocked. When there is an active call on the IP phone, you can transfer the active call to the monitored phone number directly by pressing the BLF key.
User Guide for the SIP-T41P IP Phone To configure a URL record key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. (Optional.) Enter a string that will appear on the LCD screen in the Label field. 5. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the Value field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. or , or the Switch soft key to select URL Record from the Type field.
Advanced Phone Features The recording box is full appears for 1 second The call cannot be recorded appears for 1 second You can listen to the recordings stored on your server system. For example, you can dial an access code to listen to the recordings. Note The way in which you listen to the recordings may be different on different servers. Contact your system administrator for more information.
User Guide for the SIP-T41P IP Phone The LCD screen prompts the following warning: 2. Press the OK soft key, registration configurations of all accounts on the phone will be cleared immediately. The login wizard will be shown as below: 3. Enter the login information in each field. 4. Press the Save soft key to login or the Back soft key to cancel. Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
Advanced Phone Features 7. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom key is configurable via web user interface at the path DSSKey->Line Key. To place an intercom call: 1. Press the intercom key when the phone is idle. The phone is automatically connected to the extension specified in the Value field. 2. Press the intercom key again or the Cancel soft key to end the intercom call.
User Guide for the SIP-T41P IP Phone Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy message to the caller. Accept Intercom is enabled by default. Note Your administrator can set a period of delay time before the phone automatically answers intercom calls.
Advanced Phone Features To configure a multicast paging key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Multicast Paging from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the multicast IP address and port number (e.g., 224.5.6.
User Guide for the SIP-T41P IP Phone 2. Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722. 3. Note Click Confirm to accept the change. If G722 codec is used for multicast paging, the LCD screen displays the indicate that is providing high definition voice. icon to Default codec for multicast paging is configurable via web user interface only. To send RTP stream: 1. Press the multicast paging key when the phone is idle.
Advanced Phone Features 3. Note Press the Cancel soft key to cancel the multicast RTP session. Multicast RTP is one way only from sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold. You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling.
User Guide for the SIP-T41P IP Phone 5. Enter the label in the Label field. Label will appear on the LCD screen when receiving the multicast RTP stream. 6. Note Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and the receiver play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web user interface only.
Advanced Phone Features 4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. 5. Click Confirm to accept the change. When you have placed a call on hold, the held party can hear the music. All involved parties cannot use encrypted RTP (SRTP). Note Music on hold server is configurable via web user interface only. ACD is often used in offices for customer service, such as call center.
User Guide for the SIP-T41P IP Phone 3. Press or , or the Switch soft key to select ACD from the Type field. 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. ACD key is configurable via web user interface at the path DSSKey->Line Key. To log into the ACD system: 1. Press the ACD key when the phone is idle.
Advanced Phone Features You can leave voice mails for someone else on the SIP-T41P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone, and the power indicator LED will slow flash red. The LCD screen will display a prompt message and appear an icon. Note Voice mail is not available on all servers. Contact your system administrator for more information.
User Guide for the SIP-T41P IP Phone 2. Note Follow the voice prompt to listen to voice mails. Before listening to voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED will go out. To view the voice mail via phone user interface: 1. Press Menu->Messages->Voice Mail->View Voice Mail. The LCD screen displays the amount of new and old voice mails. 2.
Advanced Phone Features To configure subscribe for MWI via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select Enabled from the pull-down list of Subscribe for MWI. 5. Enter the period time in the MWI Subscription Period (Seconds) field. 6. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default.
User Guide for the SIP-T41P IP Phone 5. Enter the desired voice mail number in the Voice Mail field. 6. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note 114 MWI subscription is configurable via web user interface only.
Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T41P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet. Ensure that the phone is plugged into a socket controlled by a switch that is on.
User Guide for the SIP-T41P IP Phone Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For the installation instructions, refer to Phone Installation on page 11. Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether the dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
Troubleshooting Why does the phone play a tone when hold? How to disable it? When there is a call is on hold, the phone will play a hold tone every 30 seconds. Play hold tone is enabled by default. Play hold tone and the interval of playing a hold tone are configurable via web user interface only. To configure the call hold tone and call hold tone delay via web user interface: 1. Click on Features->General Information. 2. Select Enabled or Disabled from the pull-down list of Play Hold Tone. 3.
User Guide for the SIP-T41P IP Phone 3. Enter the new user password in the New Password field and Confirm Password field. 4. Click Confirm to accept the change. You can also contact your system administrator for help. Note If logging into the web user interface of the phone with the user credential, you need to enter the current user password in the Old Password field. User password is configurable via web user interface only.
Troubleshooting 4. Select the desired type (Optional or Compulsory) from the pull-down list of RTP Encryption (SRTP). 5. Note Click Confirm to accept the change. SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: 1. Click on Settings->Upgrade.
User Guide for the SIP-T41P IP Phone 2. Note Click Reboot to reboot the IP phone. Any reboot of the phone may take a few minutes. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze problem. To export a PCAP trace via web user interface: 1. Click on Settings->Configuration. 2. Click Start to begin capturing signal traffic. 3. Recreate the error to be documented in the trace. 4. Click Stop to stop the capture. 5.
Troubleshooting 5. Mark the Local radio box in the Export System Log field. 6. Click Export to open file download window, and then and save the system log file to your local system. You can also export the system log to a syslog server, contact your system administrator for more information. Note It is recommended to reset the syslog level to 3 after exporting the system syslog. How to export/import the phone configurations? We may need you to provide the phone configurations to help analyze problem.
User Guide for the SIP-T41P IP Phone Note 2. Click Browse to locate a configuration file from your local system. 3. Click Import to import the configuration file. The file format of configuration file must be *.bin. How to upgrade firmware? To upgrade firmware via web user interface: 1. Click on Settings->Upgrade. 2. Click Browse to locate the firmware from your local system. 3. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated.
Troubleshooting 3. Press the OK soft key. The LCD screen prompts the following: Resetting… Please Wait! The LCD screen prompts the following: Welcome Initializing...please wait The phone will be reset to factory sucessfully after startup. Note Reset of the phone may take a few minutes. Do not power off until the phone starts up successfully.
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Regulatory Notices Contact your Yealink Authorized Reseller for information on service agreements applicable to your product.
User Guide for the SIP-T41P IP Phone Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under direct sunlight. Keep the device dry and free of dusts. Place the device on a stable and level platform. Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation.
Regulatory Notices Use a piece of soft, dry and anti-static cloth to clean the device. Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric shock or other perils.
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Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali
User Guide for the SIP-T41P IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +04:30 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 130 Time Zone Name Germany(Berlin) Hungary(Budapest) Italy(Rome) Luxem
Index A About This Guide v Account Management 57 Account Registration 57 Adding Contacts 33 Administrator password 22 Anonymous Call 95 Anonymous Call Rejection 96 Answering Calls 70 Area Code 62 Attaching Stand 11 Audio Settings 26 Auto Answer 72 Auto Redial 73 Automatic Call Distribution 109 B Backlight 19 Basic Network Settings Blacklist 39 Block Out 63 Busy Lamp Field (BLF) 15 97 Call completion 74 Call Forward 80 Call Mute 76 Call History Management 43 Call Hold/Resume 76 Call Park 90 Call Pickup 9
User Guide for the SIP-T41P IP Phone Phone Installation 11 Phone Status 14 Phone User Interface 6 Placing Calls 68 Placing Calls to Contacts 35 Programmable Keys 56 O Outgoing Intercom Calls Overview 1 102 R Recent Call In Dialing 71 Redialing Numbers 71 Registration 17 Regulatory Notices 125 Remote Phone Book 40 Replace Rule 59 Ring Tones 27 S Safety Instructions 125 Search Source List in Dialing Searching for Contacts 36 Service Agreements 125 System Customizations 45 T Time & Date 21 Time Zones 129 Tr
