Copyright © 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD Copyright © 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Yealink SIP-T40P IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing the SIP-T40P IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
User Guide for the SIP-T40P IP Phone The following section is new: Entering Data and Editing Fields on page 20 Major updates have occurred to the following sections: vi Icon Instructions on page 3 Optional Accessories on page 12 Phone Installation on page 13 Troubleshooting on page 159 Appendix A - Time Zones on page 171
Table of Contents About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Summary of Changes .......................................................................................................... v Changes for Release 80, Guide Version 80.130 ............................................................
User Guide for the SIP-T40P IP Phone Phone Lock ....................................................................................................................... 30 Audio Settings .................................................................................................................... 33 Volume ............................................................................................................................. 33 Ring Tones ..........................................................
Table of Contents Anonymous Call Rejection .............................................................................................. 113 Advanced Phone Features ....................................................115 Busy Lamp Field (BLF) ..................................................................................................... 115 BLF List ............................................................................................................................... 117 Call Recording ....
User Guide for the SIP-T40P IP Phone Appendix A - Time Zones ......................................................171 Index ......................................................................................
Overview This chapter provides the overview of the SIP-T40P IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T40P IP phone are the LCD screen and the keypad.
User Guide for the SIP-T40P IP Phone Hardware component instructions of the SIP-T40P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date Indicates phone status: ② Power Indicator LED • Receives an incoming call—Fast flashing • Rec
Overview Icons appearing on the LCD screen are described in the following table: Icon Description Network is unavailable The private line registers successfully Register failed Registering The shared/bridged line registers successfully Hands-free speakerphone mode Handset mode Headset mode Voice Mail Text Message Auto Answer Do Not Disturb Call Hold Ringer volume is 0 Phone Lock Call Mute Received Calls Placed Calls 3
User Guide for the SIP-T40P IP Phone Icon Description Missed Calls Call Forward/Forwarded Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped The contact icon The ACD state is available x The ACD state is unavailable The ACD state is Wrap up Log out of the ACD system Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red (300ms) The phone is ringing.
Overview Line key LED LED Status Solid green Description The line is seized. The line is in conversation. Fast flashing green The line receives an incoming call. Slow flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as a BLF key or BLF List key) LED Status Description Solid green The monitored user is idle. Fast flashing red (200ms) The monitored user receives an incoming call. The monitored user is busy.
User Guide for the SIP-T40P IP Phone LED Status Description conversation on hold. Line key LED (associated with a bridged line) The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA phone indicates the phone is not involved in the BLA call. LED Status Description Off The bridged line is idle. Fast flashing green The bridged line receives an incoming call.
Overview to Customizing Your Phone on page 25. In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default administrator user name and password are both ―admin‖ (case-sensitive).
User Guide for the SIP-T40P IP Phone Options --Hotline Phone User Interface Web User Interface √ Basic Call Features --Recent Call In Dialing x --Auto Answer √ --Auto Redial √ --Call Completion √ --ReCall √ -- Do Not Disturb (DND) √ --Call Forward √ --Call Transfer √ --Call Waiting √ --Conference x --Call Park √ --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ √ Advanced Phone Features --Busy Lamp Field (BLF) √ --BLF List x --Call Recording √ --Hot Desk
Overview Options Note Phone User Interface --Proxy Fallback Interval √ --NAT Status √ Web User Interface The table above lists most of the feature options. Please refer to the relevant sections for more information. The following table shows documentations available for the SIP-T40P IP phone.
User Guide for the SIP-T40P IP Phone 10
Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T40P IP phone. Topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen Entering Data and Editing Fields If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T40P IP Phone Phone Stand Handset & Handset Cord Ethernet Cable Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. The following items are optional accessories for your SIP-T40P IP phone. You need to purchase them separately if required.
Getting Started Note Power Adapter Headset Wall Mount Bracket We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. If your phone is already installed, proceed to Phone Initialization on page 16.
User Guide for the SIP-T40P IP Phone 1) Attach the stand Desk Mount Method Wall Mount Method (Optional) Note The hookswitch tab has a lip which allows the handset to stay on-hook when the IP phone is mounted vertically. For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. 2) Note 14 Connect the handset and optional headset EHS36 is used for connecting the phone and a compatible wireless headset.
Getting Started 3) Connect the network and power You have two options for power and network connections. Your system administrator will advise you which one to use. AC power Power over Ethernet (PoE) AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2.
User Guide for the SIP-T40P IP Phone To connect the PoE for the SIP-T40P IP phone: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant. The phone can also share the network with another network device such as a PC (personal computer). This is an optional connection.
Getting Started Phone status (e.g., device model, hardware version, product ID, MAC address and device certificate status). Note Account status (e.g., register status of SIP accounts). You can view device certificate status via phone user interface only. To view the phone status via phone user interface: 1. Press , or press Menu->Status. 2. Press or to scroll through the list and view the specific information. To view the phone status via web user interface: 1.
User Guide for the SIP-T40P IP Phone The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP mode via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. 2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. 3.
Getting Started 2. Press to select the IPv4 and then press the Enter soft key. 3. Press to select Static IPv4 Client and then press the Enter soft key. 4. Enter the desired value in the IPv4, Subnet Mask, Default Gateway, IPv4 Pri.DNS and IPv4 Sec.DNS field respectively. 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv6 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv6 or IPv4 & IPv6.
User Guide for the SIP-T40P IP Phone Note 4. Enter the user name and password in the corresponding fields. 5. Press the Save soft key to accept the change or the Back soft key to cancel. The wrong network settings may result in inaccessibility of your phone and may also have an impact on your network performance. For more information on these parameters, contact your system administrator. Generally, your phone will be deployed with multiple other phones.
Getting Started stop to select. When the character (or numbers) you want to enter displays in the field, wait one second, and enter the next character (or numbers).
User Guide for the SIP-T40P IP Phone To enter or edit data: Do one of the following: If you want to Then you can Press a keypad key one or more times (depending what input mode you’re in) to enter the characters that is displayed on the keypad key.
Getting Started If you want to Then you can lowercase (Abc soft key) or alphanumeric (2aB soft key) input mode, it will provide the following special characters: *.,?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|. - If it is in the numeric (123 soft key) input mode, it will provide the following special characters: .*:/@[]. Press Delete text you entered. or to position the cursor to the right of the text you want to delete, and then press the Delete soft key to delete one character at a time.
User Guide for the SIP-T40P IP Phone 24
Customizing Your Phone You can customize your SIP-T40P IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T40P IP Phone 2. Press or , or the Switch soft key to select the desired time from the Backlight Time field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Backlight is configurable via web user interface at the path Settings->Preference. You can configure the LCD screen contrast to a comfortable level. The intensity of contrast ranges from 1 to 10 and the highest intensity is 10. To configure the contrast via phone user interface: 1.
Customizing Your Phone 2. Press or to select the desired language. 3. Press the Save soft key to accept the change. Text displayed on the phone user interface will change to the selected language. To change the language for the web user interface: 1. Click on Settings->Preference. 2. Select the desired language from the pull-down list of Language. 3. Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language.
User Guide for the SIP-T40P IP Phone The default time zone is "+8". 3. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively. 4. Press or , or the Switch soft key to select the desired value from the Daylight Saving field. 5. Press or , or the Switch soft key to select the desired time zone name from the Location field. This field appears only if Daylight Saving field is selected Automatic. The default time zone name is ―China(Beijing)‖. 6.
Customizing Your Phone 2. Press or , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Time Format field. 3. Press or , or the Switch soft key to select the desired date format from the Date Format field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. There are 7 available date formats.
User Guide for the SIP-T40P IP Phone 2. Enter the current password in the Current PWD field. 3. Enter the new password in the New PWD field. 4. Re-enter the new password in the Confirm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Administrator password is configurable via web user interface at the path Security->Password. You can set the ―#‖ key or ―*‖ key to perform as a send key while dialing. To configure key as send via phone user interface: 1.
Customizing Your Phone Redial, Mute, OK, X, navigation keys and soft keys until unlocked. All Keys: All keys are locked except the Volume key, digit keys, * key, # key and Speakerphone key.
User Guide for the SIP-T40P IP Phone the icon . To unlock the phone, you must know the phone unlock PIN. The default phone unlock PIN is ―123‖. To change the phone unlock PIN via phone user interface: 1. Press Menu->Settings->Basic Settings->Change PIN. 2. Enter the desired value in the Current PIN, New PIN and Confirm PIN field respectively. 3. Note Press the Save soft key to accept the change or the Back soft key to cancel. The unlock PIN length must be within 15 digits.
Customizing Your Phone To deactivate the phone lock via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Phone Lock. 2. Press or , or the Switch soft key to select Disabled from Lock Enable field. 3. Press the Save soft key to accept the change. Phone lock is configurable via web user interface at the path Features->Phone Lock. You can press the Volume key to adjust the ringer volume when the phone is idle or ringing.
User Guide for the SIP-T40P IP Phone You can also press to adjust the ringer volume when selecting a ring tone. For more information, refer to Ring Tones on page 34. Note If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls.
Customizing Your Phone 2. Press or to select the desired account and then press the Enter soft key. 3. Press or to select the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. 4. (Optional.) Press to adjust the ringer volume. 5. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type.
User Guide for the SIP-T40P IP Phone 3. Note Click Upload to upload the file. The priority of ring tone for an incoming call on the phone is as follows: Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding Groups) >Account ring tone >Phone ring tone. Both single custom ring tone file and total custom ring tone files must be within 100KB. Uploading custom ring tones for your phone is configurable via web user interface only.
Customizing Your Phone The LCD screen displays the list(s) in the adjusted order. 6. Note Click Confirm to accept the change. Directory is configurable via web user interface only. To check the directory via phone user interface: 1. Press the Dir soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Dir soft key to enter this list directly.
User Guide for the SIP-T40P IP Phone The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts and 48 groups in your phone's local directory. You can add new groups and contacts, edit, delete or search for a contact, or simply dial a contact number from the local directory. To add a group to the local directory: 1. Press the Dir soft key.
Customizing Your Phone To edit a group in the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 36), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired group. 3. Press the Option soft key, and then select Detail. 4. Press 5.
User Guide for the SIP-T40P IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 36), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired group. 3. Press the Option soft key, and then select Delete. The LCD screen prompts the following warning: 4.
Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 36), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press the Add soft key. 4.
User Guide for the SIP-T40P IP Phone Adding Contacts from Call History To add a contact to the local directory from the call history: 1. Press the History soft key. 2. Press 3. Press the Option soft key, and then select Add to Contacts. 4. Press the OK soft key, and then edit the contact name. 5. Press the Save soft key to accept the change. or to highlight the desired entry. The entry is successfully saved to the local directory.
Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 36), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or 4.
User Guide for the SIP-T40P IP Phone key. 3. Press or to highlight the desired contact. 4. Press the Option soft key, and then select Delete. The LCD screen prompts the following warning: 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all contacts by pressing the Option soft key, and then select Delete All. To place a call to a contact from the local directory: 1. Press the Dir soft key.
Customizing Your Phone To search for a contact in the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 36), press Menu->Directory->Local Directory to enter the local directory. 2. Press the Search soft key. 3.
User Guide for the SIP-T40P IP Phone The LCD screen will display search results in the adjusted order. 6. Note Click Confirm to accept the change. Search source list in dialing is configurable via web user interface only. To search for a contact in the enabled search source lists: 1. Pick up the handset, press the Speakerphone key or press the line key. 2.
Customizing Your Phone To import an XML file of contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be *.xml) from your local system. 3. Click Import XML to import the contact list. The web user interface prompts ―The original contact will be covered, continue?‖. 4. Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface: 1.
User Guide for the SIP-T40P IP Phone At least one item should be selected to be imported into the local directory. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Importing/exporting contact lists is available via web user interface only.
Customizing Your Phone 4. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory. 5. Press the Add soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist directory from the local directory: 1. Press the Dir soft key.
User Guide for the SIP-T40P IP Phone access URL of the remote phone book, contact your system administrator. To configure an access URL for a remote phone book via web user interface: 1. Click on Directory->Remote Phone Book. 2. Enter the access URL in the Remote URL field. 3. Enter the name in the Display Name field. 4. Click Confirm to accept the change. Note An access URL for a remote phone book is configurable via web user interface only.
Customizing Your Phone To place a call from the remote phone book: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory (refer to Directory on page 36), press Dir->Remote Phone Book to enter the remote phone book. 2. Select the desired remote group, and then press the Enter soft key to load the remote phone book. 3. Select the desired contact in the remote phone book. 4. Press the Send soft key. To search for a contact in the remote phone book: 1.
User Guide for the SIP-T40P IP Phone The default value is 21600. 4. Click Confirm to accept the change. The SIP-T40P IP phone maintains call history lists of Placed calls, Received calls, Missed calls and Forwarded calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list. History record feature is enabled by default. If you don’t want to save the call history, you can disable the feature.
Customizing Your Phone The detailed information of the entry appears on the LCD screen. To place a call from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Send soft key. To add a contact to the local directory (or blacklist directory) from the call history list: 1. Press the History soft key. 2.
User Guide for the SIP-T40P IP Phone You can upload your custom logo which will be shown on the idle screen. To upload a custom logo via web user interface: Note 1. Click on Features->General Information. 2. Select Custom logo from the pull-down list of Use Logo. 3. Click Browse to locate the logo file from your local system. 4. Click Upload to upload the file. Delete item will appear after you upload a custom logo, you can click Delete to delete the custom logo. The logo file format must be *.
Customizing Your Phone To activate the headset mode: 1. Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the line key or the Answer soft key to answer an incoming call. The call will be connected to your headset automatically. Enter the desired number and then press the Send soft key, the phone will then place a call using the headset automatically. For more information on using the headset to place a call, refer to Placing Calls on page 78.
User Guide for the SIP-T40P IP Phone To use headset prior feature, you should activate the headset mode in advance: Note 1. Physically connect the headset. 2. Press to activate the headset mode. If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again. If headset prior is disabled, the headset mode can be deactivated by pressing the Speakerphone key or the HEADSET key. Headset prior is configurable via web user interface only.
Customizing Your Phone There are two types of DSS keys: Line Keys and Programable Keys. The details will be introduced in the following. The SIP-T40P IP phone supports 3 line keys. You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the LCD screen. Line keys allow you to quickly access features such as recall and voice mail.
User Guide for the SIP-T40P IP Phone XML Browser LDAP Conference Forward Transfer Hold DND SMS Group Listening Zero Touch URL Phone Lock Retrieve Park Directory For the features not listed above, refer to Basic Call Features on page 77 and Advanced Phone Features on page 115. For more information, contact your system administrator. Line You can use this key feature to accept incoming calls, place active calls on hold or resume a held call.
Customizing Your Phone Voice Mail You can use this key feature to quickly connect voice mail. For more information, refer to Voice Mail on page 155. Dependencies: Type (Key Event) Key Type (Voice Mail) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the voice mail access code) Usage: Press the DSS key to dial out the voice mail access code. Then follow the voice prompt to listen to the voice mails.
User Guide for the SIP-T40P IP Phone Usage: Press the DSS key on your phone to park a call. Note The call park key is also available for other accounts that are registered on the same server, and the SIP server type of other accounts must be set to Star2Star. For more information on SIP server type, contact your system administrator. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF.
Customizing Your Phone XML Group You can use this key feature to quickly access a remote group in your remote phone book. You should configure remote phone book in advance. For more information, refer to Remote Phone Book on page 49. Dependencies: Type (Key Event) Key Type (XML Group) PhoneBook (the remote group name you want to access if remote phone book is configured) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the remote group specified in the PhoneBook field.
User Guide for the SIP-T40P IP Phone specified in the Value field. Note If the Value field is left blank, the DSS key performs the same as the Conf soft key during a call. Forward You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 91.
Customizing Your Phone Hold You can use this key feature to place an active call on hold or retrieve a held call. Dependencies: Type (Key Event) Key Type (Hold) Label (key label displayed on the LCD screen) Usage: 1. Press the DSS key during an active call to place the call on hold. 2. Press the DSS key again to retrieve the held call. DND You can use this key feature to activate or deactivate DND. You can also use this key feature to access the custom DND screen.
User Guide for the SIP-T40P IP Phone handset/headset, while the others nearby can only listen through the speaker. Dependencies: Type (Key Event) Key Type (Group Listening) Label (key label displayed on the LCD screen) Usage: 1. During a call, press the DSS key to activate the group listening mode. You can then speak and listen through the handset/headset, while other people at your side can only listen through the speaker at the same time. 2.
Customizing Your Phone Usage: When the phone lock feature is enabled, press the DSS key to immediately lock your phone instead of long pressing . Retrieve Park You can use this key feature to retrieve a parked call. Dependencies: Type (Retrieve Park) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the park retrieve code/park retrieval number) Usage: Press the DSS key on your phone to retrieve a parked call.
User Guide for the SIP-T40P IP Phone You can click Reset to default to reset custom settings to defaults. Then you can press the keys on the phone to perform the features you configured. For example: Switch Account Up You can press Switch Account Up key to change the default account. Dependencies: Type (Switch Account Up) Usage: Press the Switch Account Up key to scroll up the account list to select the desired default account.
Customizing Your Phone for more information. 5. If you use the outbound proxy servers, do the following: 1) Press or , or the Switch soft key to select Enabled from the Outbound Status field. 2) Enter the desired value in the Outbound Proxy1/2 and Proxy Fallback Interval field respectively. Contact your system administrator for more information. 6. Press the Save soft key to accept the change or the Back soft key to cancel. You can repeat steps 2 to 6 to register more accounts.
User Guide for the SIP-T40P IP Phone Outgoing calls will be distributed similarly. Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T40P IP phone processes the inputs received from your phone keypad.
Customizing Your Phone and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as ―Prefix: 1‖ and ―Replace: 1234‖. When trying to dial out the number ―1234‖, you just need to enter ―1‖ on the phone and then press the Send soft key.
User Guide for the SIP-T40P IP Phone To delete one or more replace rules via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Select one or more replace rules by checking the check box(es). 3. Click Del to delete the replace rule(s). Note Replace rule is configurable via web user interface only. You can configure one or more dial-now rules (up to 100) on your phone. When the dialed number matches the dial-now string, the number will be dialed out automatically.
Customizing Your Phone Delay Time for Dial-now Rule You can configure the delay time for dial-now rules. That is, you can configure your phone to automatically dial out the phone number which matches a dial-now rule, after the designated delay time. To configure the delay time for dial-now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time between 0 and 14 (seconds) in the Time-Out for Dial-Now Rule field. The default value is ―1‖. 3.
User Guide for the SIP-T40P IP Phone 3. Enter the desired line ID in the Account field or leave it blank. For more information on the valid values for the Account field, refer to Replace Rule on page 68. 4. Note Click Confirm to accept the change. The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only. You can block some specific numbers (up to 10) from being dialed on your phone.
Customizing Your Phone 4. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly.
User Guide for the SIP-T40P IP Phone You can enable live dialpad feature on the SIP-T40P IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time. To enable live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
Customizing Your Phone 2. Enter the desired number in the Hot Number field. 3. Enter the delay time in the Hotline Delay field. The valid values range from 0 to 10 (seconds) and the default value is ―4‖. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
User Guide for the SIP-T40P IP Phone 76
Basic Call Features The SIP-T40P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T40P IP phone.
User Guide for the SIP-T40P IP Phone You can place a call in one of three ways using your SIP-T40P IP phone: Using the handset Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 36 and Call History Management on page 52.
Basic Call Features Enter the desired number using the keypad. Press - , , or the Send soft key. With the handset on-hook, enter the desired number using the keypad. Press , , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key.
User Guide for the SIP-T40P IP Phone When you are not in another call, you can answer a call in one of three ways: Using the handset Using the speakerphone Using the headset Note You can reject incoming calls by pressing the Reject soft key or the X key. You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 88. You can forward incoming calls to someone else by pressing the FWD soft key.
Basic Call Features Answering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following: Press the Answer soft key. - The incoming call is answered and the original call is placed on hold. - Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold.
User Guide for the SIP-T40P IP Phone A call to your last dialed number is attempted. To redial a previously dialed number from your phone: 1. Press 2. Press press when the phone is idle. or to select the desired entry from the placed calls list, and then or the Send soft key. To view the placed calls list when the phone is on the dialing screen, you should enable recent call in dialing in advance. To enable recent call in dialing via web user interface: 1. Click on Directory->Setting. 2.
Basic Call Features The LCD screen displays the placed calls list. You can also enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) to search from placed calls list. You can use auto answer feature to automatically answer an incoming call on a line. Auto answer is configurable on a per-line basis. To configure auto answer via phone user interface: 1. Press Menu->Features->Auto Answer. 2.
User Guide for the SIP-T40P IP Phone The icon appears on the LCD screen. Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone. You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: 1.
Basic Call Features To use auto redial: When the called party is busy, the LCD screen prompts the following: 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for the designated period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.
User Guide for the SIP-T40P IP Phone To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key, the phone returns to the idle screen and call completion is activated. When the called party becomes idle, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key to redial the number. Call completion is not available on all servers.
Basic Call Features 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Recall key is configurable via web user interface at the path DSSKey->Line Key. You can mute the microphone of the active audio device during an active call so that the other party cannot hear you. Call mute applies to all modes (Handset, Headset and Speakerphone). To mute a call: 1. Press during an active call.
User Guide for the SIP-T40P IP Phone To resume a held call: 1. Press the Resume soft key. Multiple Calls on Hold: If multiple calls are placed on hold, do one of the following: Press - or to switch between the calls, and then press the Resume soft key to retrieve the desired call. Press the corresponding line key to retrieve the call. - If more than one call is placed on hold, a numbered prompt appears on the LCD screen, for example ―2/3‖, indicating that this is the second call out of three calls.
Basic Call Features Note 2. In the DND block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. DND mode is configurable via web user interface only. To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon on the status bar indicates that DND is enabled. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of missed calls. e.g., 1 New Missed Call(s)) will appear on the LCD screen.
User Guide for the SIP-T40P IP Phone The LCD screen displays a list of accounts registered on the phone. 2. Press or to select the desired account and then press the Enter soft key. 3. Press or , or the Switch soft key to select Enabled from the DND Enable field. 4. Press the Save soft key to accept the change. If you activate DND for the default account, the associated line icon will change to , and the icon will appear on the status bar.
Basic Call Features 3. Press the Save soft key to accept the change. The icon appears on the status bar and all line icons change to . Incoming calls will be rejected automatically, and the LCD screen will prompt ―n New Missed Call(s)‖ (―n‖ indicates the number of missed calls. e.g., 1 New Missed Call(s)). To configure the DND authorized numbers via web user interface: 1. Click on Features->Forward & DND. 2. Select Enabled from the pull-down list of DND Emergency. 3.
User Guide for the SIP-T40P IP Phone You can configure your phone to forward incoming calls to another party through static forwarding. You can also forward calls while your phone is ringing; refer to the Dynamic Forwarding. Static Forwarding Three types of static forwarding: Always Forward: Incoming calls are immediately forwarded. Busy Forward: Incoming calls are immediately forwarded if the phone is busy. No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
Basic Call Features To enable call forward in phone mode: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired forwarding type, and then press the Enter soft key. 3. Depending on your selection: a) If you select Always Forward: 1) Press or , or the Switch soft key to select Enabled from the Always Forward field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.
User Guide for the SIP-T40P IP Phone c) If you select No Answer Forward: 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field. 2) Enter the destination number you want to forward unanswered incoming calls to in the Forward to field. 3) Press or , or the Switch soft key to select the ring time to wait before forwarding from the After Ring Time field. The default ring time is 12 seconds. 4) (Optional.
Basic Call Features 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. You can also enable always forward for all accounts. After always forward was enabled for a specific account, do the following: 1) Press or to highlight the Always Forward field. 2) Press the All Lines soft key. The LCD screen prompts ―Copy to all lines?‖.
User Guide for the SIP-T40P IP Phone The LCD screen prompts ―Copy to all lines?‖. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. c) If you select No Answer Forward, you can enable it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field.
Basic Call Features If you activate call forward for the default account, the associated line icon will change to , and the icon will appear on the status bar. If you activate call forward for the non-default account, only the associated line icon will change to . Call forward is configurable via web user interface at the path Features->Forward & DND. Note You can also enter the SIP URI or IP address in the Forward to field.
User Guide for the SIP-T40P IP Phone To disable call forward in phone mode: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired forwarding type and then press the Enter or , or the Switch soft key to select Disabled to disable the call soft key. 3. Press forward. 4. Press the Save soft key to accept the change. To disable call forward in custom mode for a specific account: 1. Press Menu->Features->Call Forward when the phone is idle. 2.
Basic Call Features Attended Transfer: Transfer a call with prior consulting. To perform a blind transfer: 1. Press the Tran soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press the Tran soft key to complete call transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: 1. Press the Tran soft key during a call. 2. Do one of the following: - Enter the number you want to transfer to.
User Guide for the SIP-T40P IP Phone 3. Press or to dial out. 4. After the party answers the call, press the Tran soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset. You can cancel the transfer before the call is connected by pressing the Cancel soft key. You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive another call while there is already an active call on the phone.
Basic Call Features The SIP-T40P IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference. To set up a local conference call: 1. Place a call to the first party. 2. When the first party answers the call, press the Conf soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and then press , , or the Send soft key. 4.
User Guide for the SIP-T40P IP Phone but they cannot hear you. - Press the EndCall soft key to drop the conference call. You can use network conference feature on the SIP-T40P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call. Invite another party into an active conference call. To use this feature, contact your system administrator for the network conference URI in advance.
Basic Call Features The active call is placed on hold. 3. Enter the number of the second party and then press , , or the Send soft key. 4. When the second party answers the call, press the Conf soft key to add the second party to the conference. 5. Press the Conf soft key to place a new call. The conference is placed on hold. 6. Enter the number of the new party and then press , , or the Send soft key. 7.
User Guide for the SIP-T40P IP Phone You may need to configure the call park code/call park number or park retrieve code/park retrieval number before using call park feature. You can also configure a call park key and retrieve park key. For more information, refer to DSS Keys on page 57. Note The call park code/call park number can be configured for either the Park soft key or a call park key. It is applicable to both the Park soft key and call park key.
Basic Call Features 6. Note Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in FAC mode: 1. During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key) or the call park key (If configured).
User Guide for the SIP-T40P IP Phone To retrieve a parked call in FAC mode: 1. Do one of the following: - If the park retrieve code is not configured, dial the park retrieve code (e.g., *88). - If the park retrieve code is configured, press the Retrieve soft key on the dialing screen or retrieve park key (if configured) on the IP phone. The phone will dial the configured park retrieve code and the Retrieve screen appears as below: 2.
Basic Call Features It is configured for the Retrieve soft key. This park retrieval number will also apply to the retrieve park key. For more information, refer to DSS Keys on page 57. 6. Note Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in Transfer mode: 1.
User Guide for the SIP-T40P IP Phone To retrieve a parked call in Transfer mode: 1. Do one of the following: - If the park retrieval number is not configured, you need to enter the park retrieval number (e.g., *11). Press - , or the Send soft key. If the park retrieval number is configured, press the Retrieve soft key on the dialing screen or retrieve park key (if configured) on the IP phone.
Basic Call Features 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call directly: 1.
User Guide for the SIP-T40P IP Phone The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the target phone receives an incoming call. 3. Enter the phone number which is receiving an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the directed pickup key directly.
Basic Call Features 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone.
User Guide for the SIP-T40P IP Phone You can use anonymous call to block your identify and phone number from appearing to the called party when you call someone. For example, you want to call to consult some services, but don’t want to be harassed. Anonymous call is configurable on a per-line basis. You can also configure the phone to send anonymous call on/off code to the server to activate/deactivate anonymous call on the server side. Note Anonymous call is not available on all servers.
Basic Call Features The LCD screen of phone B prompts an incoming call from anonymity. You can use anonymous call rejection to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from being displayed. Anonymous call rejection is configurable on a per-line basis.
User Guide for the SIP-T40P IP Phone 114
Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T40P IP phone. Topics include: Busy Lamp Field (BLF) BLF List Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution (ACD) Shared Call Appearance (SCA) Bridged Line Appearance (BLA) Messages If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T40P IP Phone 3. Press or , or the Switch soft key to select BLF from the Type field. 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the phone number or extension you want to monitor in the Value field. 7. (Optional.) Enter the directed call pickup code in the Extension field. 8.
Advanced Phone Features When the monitored line receives an incoming call, the following occurs on your phone: The phone plays a warning tone (if enabled). The BLF key LED flashes red. The caller ID appears on the LCD screen (if enabled). In the following figure, the LCD screen shows an incoming call from 103 on the monitored line.
User Guide for the SIP-T40P IP Phone place a call to the monitored user instead of picking up the incoming call of the monitored user when you press the BLF List key. When there is a conversation on the monitored user, press the BLF list key to barge in and set up a conference call. Before barging in an active call, ensure that the BLF List Barge In Code has been configured in advance.
Advanced Phone Features According to the response message from the server, the IP phone will automatically configure the BLF List keys beginning from the first unused Line key. Once any Line key is seized, the IP phone will skip to configure the next Line key. You can receive a visual or/and an audio alert (if enabled) on your phone when the monitored user receives an incoming call. For more information, refer to Busy Lamp Field (BLF) on page 115.
User Guide for the SIP-T40P IP Phone To configure a URL record key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the Value field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. or , or the Switch soft key to select URL Record from the Type field.
Advanced Phone Features Circumstance Icons on the LCD screen A recording cannot be started appears for 1 second A recording cannot be stopped appears for 1 second, then goes back The recording box is full appears for 1 second The call cannot be recorded appears for 1 second You can listen to the recordings stored on your server system. For example, you can dial an access code to listen to the recordings. Note The way in which you listen to the recordings may be different depending on the server.
User Guide for the SIP-T40P IP Phone 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Hot desking key is configurable via web user interface at the path DSSKey->Line Key. To use hot desking: 1. Press the hot desking key when the phone is idle. The LCD screen prompts the following warning: 2.
Advanced Phone Features 2. Select the desired DSS key. 3. Press 4. Select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the target extension number in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. or , or the Switch soft key to select Intercom from the Type field. Intercom key is configurable via web user interface at the path DSSKey->Line Key.
User Guide for the SIP-T40P IP Phone Accept Intercom You can enable or disable the phone to answer an incoming intercom call. If Accept Intercom is enabled, the phone will automatically answer an incoming intercom call. If Accept Intercom is disabled, the phone will reject incoming intercom calls and send a busy message to the caller. Accept Intercom is enabled by default. Note Your administrator can set a period of delay time before the phone automatically answers intercom calls.
Advanced Phone Features 3. Press the Save soft key to accept the change or the Back soft key to cancel. These specific parameters are configurable via web user interface at the path Features->Intercom. To place an intercom call when the target phone is idle: 1. Press the intercom key when the phone is idle. The called destination plays a warning tone and automatically answers the call in the speakerphone mode by default. 2.
User Guide for the SIP-T40P IP Phone The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 7. Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path DSSKey->Line Key. To configure a paging list key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
Advanced Phone Features The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 5. Enter the group name in the Label field. 6. Press the Save soft key to accept the change. 7. Repeat steps 2 to 6, you can add more paging groups. Paging list is configurable via web user interface at the path: Directory->Multicast IP. To delete a paging group via phone user interface: 1. Press the paging list key when the phone is idle. 2. Press 3.
User Guide for the SIP-T40P IP Phone The default codec is G722. 3. Note Click Confirm to accept the change. If G722 codec is used for multicast paging, the LCD screen will display the indicate that it is providing high definition voice. icon to Default codec for multicast paging is configurable via web user interface only. You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling.
Advanced Phone Features Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold.
User Guide for the SIP-T40P IP Phone Both the sender’s and receiver’s phones play a warning tone and the receiver automatically answers the multicast RTP session in the speakerphone mode. The multicast paging key LED illuminates solid green. The following figure shows a multicast RTP session on the phone: 2. To place the current multicast RTP session on hold, press the Hold soft key. The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session. 3.
Advanced Phone Features Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold. To use this feature, you should specify a SIP URI pointing to a Music on Hold Server account. When a call is placed on hold, the phone will send a SIP INVITE message to the Music on Hold Server account.
User Guide for the SIP-T40P IP Phone configure an ACD key in advance. Note Make sure ACD is enabled on your IP phone. For more information on enabling ACD, contact your system administrator. To configure an ACD key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
Advanced Phone Features ACD system. When you set the ACD user status to be available, the ACD key LED illuminates solid green, and then the server begins distributing calls to your phone. When you set the ACD user status to be unavailable, the ACD key LED flashes green, and then the server temporarily stops distributing calls to your phone. To log out of the ACD system, press the Logout soft key. Note It is recommended you configure no more than one ACD key per phone.
User Guide for the SIP-T40P IP Phone You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
Advanced Phone Features If Auto LineKeys is enabled, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone. 3. Click Confirm to accept the change. To configure the shared line settings and the number of line key on phone A via web user interface: 1. Register the primary account 4603.
User Guide for the SIP-T40P IP Phone 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled. The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change.
Advanced Phone Features (Enter the primary account 4603 in the Register Name field.) 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled.
User Guide for the SIP-T40P IP Phone The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call. Private hold only allows the hold party to retrieve the held call.
Advanced Phone Features 4. Select Private Hold from the Unselected Softkeys column and then click . The Private Hold appears in the Selected Softkeys column. 5. Click Confirm to accept the change. To configure a private hold key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Private Hold from the Key Type field. 5.
User Guide for the SIP-T40P IP Phone To configure the call pull feature access code via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the call pull feature access code (e.g., *11) in the Call Pull Feature Access Code field. 4. Click Confirm to accept the change. The phone will dial out ―*11‖ automatically when you press the CallPull soft key.
Advanced Phone Features You can have one call or multiple calls on the shared line. To place a call on the shared line: Do one of following: - Enter the desired number using the keypad when the phone is idle. Press , , or the Send soft key. The phone will dial the entered number using the first line key. - Press the line key when the phone is idle to enter the dialing screen. Enter the desired number using the keypad and then press , , or the Send soft key.
User Guide for the SIP-T40P IP Phone B will illuminate solid red. - Press the line key 1, , or the Answer soft key on phone B. The LED indicators of the line key 1 on phone A will illuminate solid red and phone B will illuminate solid green. To answer multiple calls on the shared line: An incoming call arrives on the shared line when there is an active call on phone A’s line key 1. The LED indicators of the line key 2 on both phone A and phone B will fast flash green.
Advanced Phone Features The LED indicators of the line key 2 on phone A will illuminate solid red and phone B will illuminate solid green indicating that there is an active call on the line key 2. Meanwhile, The LED indicators of the line key 1 phone A will illuminate solid green and phone B will illuminate solid red indicating that there is an active call on the line key 1. Note If the number of incoming calls is greater than the configured line keys, the line keys will be used by sequence circulation.
User Guide for the SIP-T40P IP Phone To retrieve the call on phone A: 1. Press the line key with the slow flashing green LED indicator or the Resume soft key. The conversation between phone A and phone C is retrieved. To retrieve the call on phone B: Do one of the following: - Press the line key with the slow flashing red LED indicator. - Long press the desired line key. The Cancel, CallPull, NewCall and Retrieve soft keys appear on the LCD screen. Press the Retrieve soft key to retrieve the call.
Advanced Phone Features 2. Press the Barge In soft key to interrupt the active call of phone A. Party B will set up a conference call with the other parties in the active call. 3. Press the Hold or the EndCall soft key. - If any party in the conference call presses the Hold soft key, two-way voice can be heard between the remaining parties. - If party A or party B presses the EndCall soft key, the remaining parties are still connected.
User Guide for the SIP-T40P IP Phone Call pull feature allows users to retrieve an existing call from another shared phone that is in active or hold status. For example, when there is a call between phone A and phone C, you can use call pull feature on phone B to retrieve this call from phone A. Then the call is established between phone B and phone C. To retrieve a call from another shared phone: If there is an active call between phone A and phone C, do the following: 1.
Advanced Phone Features BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number. BLA depends on support from a SIP server. In the following figure, the first line is private and the second line is shared: Any IP phone can be used to originate or receive calls on the bridged line.
User Guide for the SIP-T40P IP Phone To register an account and configure BLA feature on phone A via web user interface: 1. Register the account 14019833020. 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. 148 Enter the desired number in the BLA Number field.
Advanced Phone Features 4. Click Confirm to accept the change. To register an account and configure BLA feature on phone B via web user interface: 1. Register the account 10462190020. 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line.
User Guide for the SIP-T40P IP Phone 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change. This section provides you with detailed information on using the SIP-T40P IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change. For more information on line key LED indicators, refer to LED Instructions on page 4.
Advanced Phone Features - Press the line key when the phone is idle to enter the dialing screen. Enter the desired number using the keypad and then press , , or the Send soft key. The phone will dial the entered number. To place multiple calls on the bridged line: You can have more than one call on the bridged line. To place a new call when there is an active call on phone A, do one of the following on the phone A: - Press the Hold soft key. The original call is placed on hold.
User Guide for the SIP-T40P IP Phone The line key LEDs on phone A slow flash green and phone B slow flash red when the bridged line call is placed on hold. If there is a held call between phone A and phone C, you can retrieve a held call on either phone A or phone B. To retrieve the held call on phone A: 1. Press the line key with the slow flashing green LED indicator or the Resume soft key on phone A. The conversation between phone A and phone C is retrieved. To retrieve the held call on phone B: 1.
Advanced Phone Features You can store text messages in your phone’s Inbox, Sentbox, Outbox or Draftbox. Each of the boxes can store up to 100 text messages. If the number of the text messages in one box is more than 100, the phone will directly delete the oldest text message in the box. Note SMS is not available on all servers. Contact your system administrator for more information. To read a text message: Note 1. Press Menu-> Message->Text Message->Inbox. 2.
User Guide for the SIP-T40P IP Phone To reply a text message: 1. Press Menu->Message->Text Message->Inbox. 2. Select the desired message and then press the Reply soft key. 3. Compose the new text message. You can press the abc soft key to change the input mode. 4. Press the Send soft key after completing the content. 5. Check the From and To fields, and then press the Send soft key. To delete a text message: 1. Press Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox). 2.
Advanced Phone Features You can leave voice mails for someone else using the SIP-T40P IP phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone. The power indicator LED will slow flash red, and the LCD screen will prompt ―n New Voice Message(s)‖ (―n‖ indicates the number of unread voice messages, e.g., 87 New Voice Messages(s)) and a flashing icon .
User Guide for the SIP-T40P IP Phone To listen to voice mails: 1. When the LCD screen prompts that the phone receives a new voice mail and the power indicator LED slow flashes red, you can press or the Connect soft key to dial out the voice mail access code. 2. Note Follow the voice prompt to listen to your voice mails. Before listening to voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED will go out.
Advanced Phone Features Options Description Period of MWI subscription. The IP phone sends a MWI Subscription Period refresh SUBSCRIBE request before initial SUBSCRIBE expiration. Enable or disable a subscription to the voice mail Subscribe MWI To Voice number for MWI service. Mail To use this feature, you should also configure the voice mail number. Note The phone will send SUBSCRIBE messages for the MWI service to the account or the voice number MWI service depending on the server.
User Guide for the SIP-T40P IP Phone 3. Select Enabled from the pull-down list of Subscribe for MWI. 4. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. 5. Enter the desired voice mail number in the Voice Mail field. 6. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail. Note 158 MWI subscription is configurable via web user interface only.
Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T40P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. How can I find the basic information of the IP phone? Press the OK key when the IP phone is idle to check the basic information of the IP phone, such as IP address and firmware version.
User Guide for the SIP-T40P IP Phone If your SIP-T40P IP phone is powered from PoE, ensure you use a PoE-compliant switch or hub. Why does the phone display "Network unavailable"? Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose. Ensure that the switch or hub in your network is operational. Contact your system administrator for more information.
Troubleshooting 4. Click Confirm to accept the change. You can also contact your system administrator for help. Note If you are logging into the web user interface of the phone with user credentials, you need to enter the current user password in the Old Password field. User password is configurable via web user interface only. Why can’t I receive calls? Check the SIP registration with your system administrator. Check that the DND (Do Not Disturb) mode is deactivated on your phone.
User Guide for the SIP-T40P IP Phone check whether the dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem. Why doesn’t the phone ring? Check the ringer volume on the phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 33.
Troubleshooting 2. Select the desired account from the pull-down list of Account. 3. Select the desired value (Optional or Compulsory) from the pull-down list of RTP Encryption(SRTP). 4. Note Click Confirm to accept the change. SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem.
User Guide for the SIP-T40P IP Phone 5. Click Export to open file download window, and then save the file to your local system. How to export system log? We may need you to provide a system log to help analyze your problem. To export the system log to a local PC via web user interface: 1. Click on Settings->Configuration. 2. Select 6 from the pull-down list of System Log Level. The default system log level is ―3‖. 164 3. Click Confirm to accept the change. 4.
Troubleshooting 6. Click Export to open the file download window, and then save the file to your local system. You can also export the system log to a syslog server. Contact your system administrator for more information. Note It is recommended to reset the syslog level to 3 after exporting the system syslog. How to export all diagnostic files? We may need you to provide three types of diagnostic files (including PCAP trace, system log and BIN configuration file) to help analyze your problem.
User Guide for the SIP-T40P IP Phone 5. Click Export to open file download window, and then save diagnostic files to your local system. Note If the issue cannot be reproduced, just directly click Export to export all diagnostic files. How to reboot the phone? To reboot the phone via web user interface: Note 166 1. Click on Settings->Upgrade. 2. Click Reboot to reboot the IP phone. Any reboot of the IP phone may take a few minutes.
Troubleshooting How to upgrade firmware? To upgrade firmware via web user interface: 1. Click on Settings->Upgrade. 2. Click Browse to locate the required firmware from your local system. 3. Click Upgrade to upgrade the firmware. The web user interface prompts ―Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!‖. 4. Click OK to confirm upgrading.
User Guide for the SIP-T40P IP Phone The LCD screen prompts ―Resetting to factory,please wait…‖. The LCD screen prompts ―Welcome Initializing…please wait‖. The phone will be reset to factory settings sucessfully after startup. Note 168 Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.
Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T40P IP Phone Please place no heavy objects on the device in case of damage and deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
Appendix A-Time Zones Time Zone -11 -10 -9:30 -9 -8 -7 -6 -5 -4:30 -4 -3:30 -3 -2:30 -2 -1 0 +1 +2 +3 +3:30 +4 +4:30 +5 +5:30 +5:45 +6 +6:30 +7 +8 +8:45 +9 Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Ea
User Guide for the SIP-T40P IP Phone Time Zone +9:30 +10 +10:30 +11 +11:30 +12 +12:45 +13 +13:30 +14 172 Time Zone Name Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualofa) Chatham Islands Kiribati
Index A About This Guide v Accessing the Remote Phone Book 50 Account Management 66 Account Registration 66 Adding Contacts 40 Adding Groups 38 Administrator password 29 Advanced Phone Features 115 Anonymous Call 112 Anonymous Call Rejection 113 Answering Calls 80 Appendix A – Time Zones 171 Area Code 71 Audio Issues 161 Audio Settings 33 Auto Answer 83 Auto Redial 84 Automatic Call Distribution (ACD) 131 D Declaration of Conformity ii Deleting Contacts 43 Deleting Groups 39 Dial-now 70 Dial Plan 68 Direc
User Guide for the SIP-T40P IP Phone K Key as Send S 30 Safety Instructions 169 Search Source List in Dialing 45 Searching for Contacts 45 Sending RTP Stream 125 Service Agreements 169 Shared Call Appearance (SCA) 133 Short Message Service (SMS) 152 Summary of Changes v System Customizations 54 L Language 26 LED Instructions 4 Limitation of Liability 169 Line Keys 57 Live Dialpad 74 Local Conference 101 Local Directory 38 Log Issues 163 Logo Customization 54 T Table of Contents vii Time & Date 27 Troub
