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Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY Copyright © 2017 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink (Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
damages that are direct, consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages. End User License Agreement This End User License Agreement ("EULA") is a legal agreement between you and Yealink.
GNU GPL INFORMATION Yealink SIP-T27G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide About This Guide Thank you for choosing the SIP-T27G IP phone, an ultra-elegant Gigabit IP phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
User Guide for the SIP-T27G IP Phone Volume on page 46 Changes for Release 81, Guide Version 81.
Table of Contents Table of Contents About This Guide ........................................................................... v In This Guide .............................................................................................................................................................. v Summary of Changes ............................................................................................................................................. v Changes for Release 81, Guide Version 81.
User Guide for the SIP-T27G IP Phone Disconnecting the Wireless Network Connection ............................................................................... 30 Deactivating the Wi-Fi Mode ....................................................................................................................... 30 Registration ............................................................................................................................................................. 30 Idle Screen ........
Table of Contents Placing Calls .......................................................................................................................................................... 100 Answering Calls.................................................................................................................................................... 102 Auto Answer ............................................................................................................................................
User Guide for the SIP-T27G IP Phone Configuring the Intercom Feature on the IP Phone.......................................................................... 166 Using Intercom ................................................................................................................................................ 169 Multicast Paging ..................................................................................................................................................
Overview Overview This chapter provides the overview of the SIP-T27G IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T27G IP phone are the LCD screen and the keypad.
User Guide for the SIP-T27G IP Phone Hardware component instructions of the SIP-T27G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Default account ① LCD Screen • Call information—caller ID, call duration • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date Indicates call status, message status and phone’s system ② Power Indicator L
Overview Item Description • Picking up the handset from the handset cradle, the ⑱ Hookswitch hookswitch bounces and the phone connects to the line. • Laying the handset down on the handset cradle, the phone disconnects from the line.
User Guide for the SIP-T27G IP Phone Icons Description Wi-Fi connection fails Bluetooth mode is on Bluetooth headset is both paired and connected Recording starts successfully (Using a USB flash drive) Recording is paused (Using a USB flash drive) Line Key Icons Icons appearing on the line key label are described in the following tables: Icon indicator (associated with line) Icons Description The private line registers successfully The shared/bridged line registers successfully Registering Register
Overview Icon Description Log out of the ACD system Other Icons Icons appearing when accessing features are described in the following tables: Icon indicator (associated with call recording) Icon Description Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Icon indicator (associated with call history) Icon Description Received Calls Placed Calls Missed Calls Forwarded Calls Icon indicator (associated with contact) Ic
User Guide for the SIP-T27G IP Phone LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast-flashing red (300ms) The phone is ringing. Slow-flashing red (1s) The phone receives a text message or voice mail. The phone is powered off. The phone is idle. Off The phone is busy. The call is placed on hold or is held. The call is muted. Line key LED LED Status Solid green Description The line is seized. The line is in conversation.
Overview Line key LED (used as a page switch key) LED Status Description There is a parked call on the line key of the non-current Solid red page. Fast-flashing green Fast-flashing red Off The line receives an incoming call on the non-current page. The monitored user receives an incoming call on the non-current page. Line keys on every page are idle.
User Guide for the SIP-T27G IP Phone LED Status Description Slow-flashing green (for local BLA phone) Slow-flashing red (for The bridged line conversation is placed on hold. monitoring BLA phone) The above introduces the default LED status. The statuses of the power indicator LED and BLF key LED are configurable via web user interface. You can also customize the BLF key LED status and BLF key behavior. For more information, contact your system administrator.
Overview bar of a web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive). Note The access to the Advanced settings of the Account or Network via web user interface may be blocked by the web browser (e.g., Chrome, Firebox) if you have installed “Adblock Plus plugin”.
User Guide for the SIP-T27G IP Phone Options Phone User Interface --Live Dialpad x --Hotline √ Web User Interface Basic Call Features --Recent Call In Dialing x --Auto Answer √ --Auto Redial √ --Call Completion √ --ReCall √ --Do Not Disturb (DND) √ --Call Forward √ --Call Transfer √ --Call Waiting √ --Conference x --Call Park √ --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ √ Advanced Phone Features --Busy Lamp Field (BLF) √ --BLF List x --Call Recor
Overview Options Note Phone User Interface --Outbound Proxy1/2 √ --Proxy Fallback Interval √ --NAT Status √ Web User Interface The table above lists most of the feature options. Please refer to the relevant sections for more information. Documentations The following table shows documentations available for the SIP-T27G IP phone.
User Guide for the SIP-T27G IP Phone 12
Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T27G IP phone.
User Guide for the SIP-T27G IP Phone Phone Stand Handset & Handset Cord Ethernet Cable Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started Optional Accessories The following items are optional accessories for your SIP-T27G IP phone. You need to purchase them separately if required. Power Adapter (5.
User Guide for the SIP-T27G IP Phone Note Bluetooth USB Dongle BT40 Wi-Fi USB Dongle WF40 We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 20.
Getting Started 1) Attach the stand or the optional wall mount bracket Desk Mount Method Wall Mount Method (Optional) The reversible tab has a lip which allows the handset to stay on-hook when the IP phone is mounted vertically. Note For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. 2) Note Connect the handset and optional headset The EXT port can also be used to connect an expansion module EXP20.
User Guide for the SIP-T27G IP Phone 3) Connect the optional USB flash drive The USB flash drive should be purchased separately if required. Note The USB port can also be used to connect the Bluetooth USB dongle BT40 or Wi-Fi USB dongle WF40. The Bluetooth USB dongle BT40 and Wi-Fi USB dongle WF40 should be purchased separately. For more information on how to use the BT40 and WF40, refer to Yealink Bluetooth USB Dongle BT40 User Guide and Yealink Wi-Fi USB Dongle WF40 User Guide.
Getting Started AC Power (Optional) To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. Note The IP phone should be used with Yealink original power adapter (5V/1.2A) only. The use of the third-party power adapter may cause the damage to the phone.
User Guide for the SIP-T27G IP Phone Network Connection You have two options for network connection. You can select one of them according to the current office environment. Connecting to the wired network Connecting to the wireless network Connecting to the Wired Network You can connect your phone to a wired network. Before connecting your phone to the wired network, it is important to note that the Wi-Fi feature should be disabled.
Getting Started Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays "Welcome Initializing…please wait" during the initialization. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
User Guide for the SIP-T27G IP Phone 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Login to login. The phone status is displayed on the first page of the web user interface. Note If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the browser’s address bar to view the phone status. IPv6 is not available on all servers. Contact your system administrator for more information.
Getting Started 2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv4 or IPv4 & IPv6. To configure a static IPv4 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. 2.
User Guide for the SIP-T27G IP Phone To configure a static IPv6 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. 2. Press or to select IPv6 and then press the Enter soft key. 3. Press or to select Static IPv6 Client and then press the Enter soft key. 4. Enter the desired value in the IP Address, IPv6 IP Prefix, Default Gateway, Pri.DNS and Sec.DNS field respectively. 5.
Getting Started Activating the Wi-Fi Mode When Wi-Fi USB dongle WF40 is connected to the USB port at the back of the IP phone, the LCD screen will prompt “Wi-Fi adapter is added, scanning wireless networks?”. You can press the OK soft key to activate Wi-Fi mode directly and scan Wi-Fi devices automatically. To activate the Wi-Fi mode via phone user interface: 1. Press Menu->Settings->Basic Settings->Wi-Fi. 2. Press 3. Press the Save soft key.
User Guide for the SIP-T27G IP Phone available networks), and then press the Enter soft key. If there is no available wireless network, press the Scan soft key to search for the wireless network again. 3. Press or to select the desired wireless network. 4. Press the Connect soft key. 5. If the network is secure, enter its password in the Password field. 6. Press the OK soft key. Once the connection has completed successfully, the icon the wireless network.
Getting Started The Wi-Fi icon Note appears on the status bar. For more information on the password of the wireless network, contact your system administrator. Wi-Fi Protected Setup (WPS) Wi-Fi Protected Setup (WPS) provides simplified mechanisms to configure secure wireless networks. WPS can automatically configure a wireless network with a network name (SSID) and strong WPA data encryption and authentication.
User Guide for the SIP-T27G IP Phone 3. Log into your gateway/router’s web interface, and configure it to search the clients. For more information, refer to the documentation from the gateway/router manufacturer. Once WPS-PIN setup has completed successfully, the gateway/router’s web interface will prompt success. Note Contact your gateway/router provider for more information.
Getting Started If the IP phone is connected to a wireless network successfully, you can also press Menu->Settings->Basic Settings->Wi-Fi->Wi-Fi Status to view the connected wireless network information. Managing the Saved Wireless Network Once the IP phone has ever been connected to a wireless network successfully, the wireless network profile will be saved in Known Network(s) list.
User Guide for the SIP-T27G IP Phone - To delete the saved wireless network profile(s): 1) Select Delete or Delete All from the prompt list. If you delete your wireless network profile from your phone, you need to manually connect to it next time. Disconnecting the Wireless Network Connection To disconnect wireless network via phone user interface: 1. Press Menu->Settings->Basic Settings->Wi-Fi->X Available Network(s) (X represents the number of available networks) 2.
Getting Started Idle Screen If the phone has successfully started up, the idle LCD screen will be displayed as below. Idle screen description: No. Description This area shows the phone’s time, date and default account. 1 Large DND icon is also displayed if configured. For more information, refer to Do Not Disturb (DND) on page 112. 2 3 4 5 Note This area shows the phone feature status. For more information, refer to Icon Instructions on page 3. This area shows the line key labels.
User Guide for the SIP-T27G IP Phone The following table lists the input modes and character (or number) options for the keypad: Input Mode Abc 2aB Keypad abc ABC (initials in 123 capitals) 1 1 abc2äæåàá abc2äæåàá ABC2ÄÆÅ âãç âãç ÀÁÂÃÇ 3defDEF def3èéêëð def3èéêëð DEF3ÈÉÊËÐ 3 4ghiGHI ghi4ì í î ï ghi4ì í î ï GHI4Ì Í Î Ï 4 5jklJKL jkl5£ jkl5£ JKL5£ 5 mno6öøòó mno6öøòó MNO6ÖØ ôõñ ôõñ ÒÓÔÕÑ 7pqrsPQRS pqrs7ßЅ pqrs7ßЅ PQRS7Ѕ 8tuvTUV tuv8ùúûü tuv8ùúûü wxyz9ýÞ wxyz9ýÞ WXY
Getting Started If you want to Then you can alphanumeric (2aB) You can press the abc soft key one or more times characters. to switch among uppercase (ABC soft key), numeric (123 soft key), alphanumeric (2aB soft key), uppercase and lowercase (Abc soft key) and lowercase (abc soft key) input modes. For example, if the input mode is ABC: - To enter “A”, press once. - To enter “B”, press twice quickly. - To enter “C”, press three times quickly.
User Guide for the SIP-T27G IP Phone If you want to Then you can - If it is in the numeric (123 soft key) input mode, it will provide the following special characters: .*:/@[]. Press Delete text you entered. to position the cursor to the right of the text you want to delete, and then press the Delete soft key to delete one character at a time.
Customizing Your Phone Customizing Your Phone You can customize your SIP-T27G IP phone by personally configuring certain settings, for example, contrast, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T27G IP Phone The office hour and idle timeout (minutes) settings work only if the power saving feature is enabled. Note Power saving is configurable via web user interface only. Enabling the Power Saving To enable the power saving feature via web user interface: 1. Click on Settings->Power Saving. 2. Select Enabled from the pull-down list of Power Saving. 3. Click Confirm to accept the change.
Customizing Your Phone 3. Enter the starting time and ending time respectively in the desired day field. 4. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hours Idle TimeOut: Configures the idle timeout for office hours. Off Hours Idle TimeOut: Configures the idle timeout for non-office hours.
User Guide for the SIP-T27G IP Phone The default value is 10, you can set to 1-30. 5. Click Confirm to accept the change. Backlight You can configure the backlight to adjust the brightness of the LCD screen. You can configure the backlight status on the LCD screen from the following options: Always On: Backlight is on permanently. Always Off: Backlight is off permanently.
Customizing Your Phone 3. Press or , or the Switch soft key to select the desired value from the Active Level field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Backlight is configurable via web user interface at the path Settings->Preference. Contrast You can configure the LCD screen contrast of EXP20 or SIP-T27G to a comfortable level. Ensure EXP20 has been connected to the phone before configuration.
User Guide for the SIP-T27G IP Phone change the language for the phone user interface and the web user interface respectively. To change the language for the phone user interface: 1. Press Menu->Settings->Basic Settings->Language. 2. Press 3. Press the Save soft key to accept the change. or to select the desired language. Text displayed on the phone user interface will change to the selected language. To change the language for the web user interface: 1.
Customizing Your Phone The default time zone is “+8”. 3. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively. 4. Press or , or the Switch soft key to select the desired value from the Daylight Saving field. 5. Press or , or the Switch soft key to select the desired time zone name from the Location field. This field appears only if Daylight Saving field is selected to Automatic. The default time zone name is “China(Beijing)”. 6.
User Guide for the SIP-T27G IP Phone 3. Press or , or the Switch soft key to select the desired date format from the Date Format field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. There are 7 available date formats. For example, for the date format “WWW DD MMM”, “WWW” represents the abbreviation of the weekday, “DD” represents the two-digit day, and “MMM” represents the first three letters of the month.
Customizing Your Phone 3. Enter the new password in the New PWD field. 4. Re-enter the new password in the Confirm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Administrator password is configurable via web user interface at the path Security->Password. Key As Send You can set the “#” key or “*” key to perform as a send key while dialing. To configure key as send via phone user interface: 1. Press Menu->Features->Key As Send. 2.
User Guide for the SIP-T27G IP Phone Function Keys: The function keys are locked. You cannot use the MESSAGE, RD, HOLD, MUTE, TRAN, CONF, OK, X, navigation keys, soft keys and line keys until unlocked. All keys are locked except the Volume key, digit keys, # key, * key, All Keys: HEADSET key and Speakerphone key.
Customizing Your Phone When the phone is locked, the LCD screen prompts “Phone locked.” and displays the icon . To change the phone unlock PIN via phone user interface: Note 1. Press Menu->Settings->Basic Settings->Change PIN. 2. Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively. 3. Press the Save soft key to accept the setting or the Back soft key to cancel. The unlock PIN length must be within 15 digits. To unlock the phone via phone user interface: 1.
User Guide for the SIP-T27G IP Phone You can long press or wait for a period of time (if configured) to lock the phone again. Note You can also unlock the phone by administrator password. When you enter the administrator password to unlock the phone, the phone will turn to the Change PIN screen. To deactivate the phone lock via phone user interface: 1. Press Menu->Settings->Basic Settings->Phone Lock. 2.
Customizing Your Phone To adjust the ringer volume when the phone is idle: 1. Press to adjust the ringer volume. To adjust the ringer volume when the phone is ringing: 1. Press You can also press to adjust the ringer volume. to adjust the ringer volume when selecting a ring tone. For more information, refer to Ring Tones on page 48. Note If ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the volume when the phone is during a call: 1.
User Guide for the SIP-T27G IP Phone Ring Tones Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s. The ring tone format must meet the following: Format Single File Size .wav <=8MB Note 2MB of space should be reserved for the phone To select a ring tone for the phone via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->Ring Tones->Common.
Customizing Your Phone If Common is selected, this account will use the ring tone selected for the phone. 4. (Optional.) Press to adjust the ringer volume. 5. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type. To upload a custom ring tone for your phone via web user interface: 1. Click on Settings->Preference. 2.
User Guide for the SIP-T27G IP Phone Key Tone If you enable key tone, the phone will produce a sound when you press the keypad. To configure key tone via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->Key Tone. 2. Press or , or the Switch soft key to select Enabled or Disabled from the Key Tone field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Key tone is configurable via web user interface at the path Features->Audio.
Customizing Your Phone The selected list appears in the Enabled column. 3. Repeat the step 2 to add more lists to the Enabled column. 4. To remove a list from the Enabled column, select the desired list and then click 5. To adjust the display order of enabled lists, select the desired list and then click or . . The LCD screen will display the list(s) in the adjusted order. 6. Note Click Confirm to accept the change.
User Guide for the SIP-T27G IP Phone If there is only one list in the directory, press the Directory soft key to enter this list directly. Note If the remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface. For more information on remote phone book, refer to Remote Phone Book on page 63. For more information on LDAP, contact your system administrator.
Customizing Your Phone If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone. 5. Press the Add soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T27G IP Phone 5. Press the Save soft key to accept the change or the Back soft key to cancel. Deleting Groups To delete a group from the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. 2.
Customizing Your Phone Adding Contacts Manually To add a contact to the local directory manually: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key.
User Guide for the SIP-T27G IP Phone Press the Add soft key to accept the change or the Back soft key to cancel. 8. If the contact already exists in the directory, the LCD screen will prompt “Contact name existed!”. Note Adding Contacts from Call History To add a contact to the local directory from call history: 1. Press the History soft key. 2. Press 3. Press the Option soft key, and then select Add to Contact from the prompt list. 4. Press the OK soft. And then edit the contact name. 5.
Customizing Your Phone Editing Contacts To edit a contact in the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key.
User Guide for the SIP-T27G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3.
Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press 4.
User Guide for the SIP-T27G IP Phone 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list. Importing/Exporting Contact Lists You can manage your phone’s local directory via phone user interface or web user interface.
Customizing Your Phone To import a CSV contact list file via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be *.csv) from your local system. 3. (Optional.) Check the Show Title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file. 4. Click Import CSV to import the contact list. 5. (Optional.) Mark the On radio box in the Del Old contact field.
User Guide for the SIP-T27G IP Phone a contact from the blacklist directory. Incoming calls from blacklist directory contacts will be rejected automatically. To add a contact to the blacklist directory manually: 1. Press Menu->Directory->Blacklist. 2. Press the Add soft key. 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press or , or the Switch soft key to select the desired account from the Account field.
Customizing Your Phone The LCD screen prompts the following warning: 5. Press the OK soft key to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Editing Contacts on page 57, Deleting Contacts on page 57, Placing Calls to Contacts on page 58 and/or Searching for Contacts on page 59.
User Guide for the SIP-T27G IP Phone The default value is 21600. 5. Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only. Note The size of a remote phone book file should be less than 1.5M. We recommend you to download less than 5000 remote contacts from the remote server. Accessing the Remote Phone Book To access your remote phone book via phone user interface: 1. Press Menu->Directory->Remote Phone Book.
Customizing Your Phone when receiving/placing a call. To configure incoming/outgoing call lookup and update time interval via web user interface: 1. Click on Directory->Remote Phone Book. 2. Select Enabled from the pull-down list of Incoming/Outgoing Call Lookup. 3. Click Confirm to accept the change. Call History Management The SIP-T27G IP phone maintains call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Each call history list supports up to 100 entries.
User Guide for the SIP-T27G IP Phone Placing a Call from History Records To place a call from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Send soft key. Adding a Contact to the Local Directory/Blacklist To add a contact to the local directory (or blacklist directory) from the call history list: 1. Press the History soft key. 2.
Customizing Your Phone The LCD screen prompts “Delete all the call records?”. 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Disabling History Record To disable history record via phone user interface: 1. Press Menu->Features->History Setting. 2. Press or , or the Switch soft key to select Disabled from the History Record field. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T27G IP Phone 3. Repeat the step 2 to add more lists to the Enabled column. 4. To remove a list from the Enabled column, select the desired list and then click 5. To adjust the display order of the enabled list, select the desired list, and click or . . The LCD screen will display search results in the adjusted order. 6. Note Click Confirm to accept the change. Search source list in dialing is configurable via web user interface only.
Customizing Your Phone System Customizations Logo Customization You can upload your custom logo which will be displayed on the idle screen. To upload a custom logo via web user interface: Note 1. Click on Features->General Information. 2. Select Custom logo from the pull-down list of Use Logo. 3. Click Browse to locate the logo file from your local system. 4. Click Upload to upload the file. Delete item will appear after you upload a custom logo, you can click Delete to delete the custom logo.
User Guide for the SIP-T27G IP Phone Headset Use If you want to use a wired headset, physically connect your headset to the phone and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 16. If you want to use a wireless headset, insert the Bluetooth USB dongle into the USB port at the back of the IP phone. For more information on using a Bluetooth headset, refer to Bluetooth Headset on page 72.
Customizing Your Phone To enable headset prior via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: Note 1. Physically connect the headset. 2. Press to activate the headset mode. If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again.
User Guide for the SIP-T27G IP Phone To enable dual headset via web user interface: Note 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Dual Headset. 3. Click Confirm to accept the change. Dual headset is configurable via web user interface only. Bluetooth Headset The SIP-T27G IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet).
Customizing Your Phone Activating the Bluetooth Mode When you insert Bluetooth USB dongle BT40 into the USB port at the back of the IP phone, the LCD screen prompts “Bluetooth adapter is added, scanning Bluetooth devices?”. You can press the OK soft key to enter the Bluetooth screen. You can activate Bluetooth mode and then scan Bluetooth devices. To activate the Bluetooth mode via phone user interface: 1. Press Menu->Settings->Basic Settings->Bluetooth. 2. Press 3.
User Guide for the SIP-T27G IP Phone The phone proceeds to scan the local Bluetooth devices. When the phone completes scanning, it will display the available Bluetooth devices on the LCD screen. 3. Select the desired Bluetooth headset and then press Connect soft key. The Bluetooth headset is then automatically connected to your IP phone. The Bluetooth icon appears on the LCD screen. With the Bluetooth headset paired and connected, you can use the Bluetooth headset to place and answer calls.
Customizing Your Phone Device Name: the name of the Bluetooth headset. MAC: the MAC address of the Bluetooth headset. Editing Device Information To edit device information via phone user interface: 1. Press Menu->Settings->Basic Settings->Bluetooth->Edit My Device Information. The LCD screen displays the device name and MAC address. The MAC address cannot be edited. 2. Enter the desired name in the Device Name field. The default device name is “Yealink T27G”. 3.
User Guide for the SIP-T27G IP Phone Deleting the Paired Bluetooth Headset You can delete your Bluetooth headset from your phone. When you delete the Bluetooth headset, it will disappear from the Paired Bluetooth Device list. To connect it to your IP phone again, you need to scan and connect it again. To delete your Bluetooth headset from your phone: 1. Press Menu->Settings->Basic Settings->Bluetooth->Paired Bluetooth Device. 2. Select the Bluetooth headset you want to delete. 3.
Customizing Your Phone introduced in the following. The SIP-T27G IP phone supports 21 line keys and 14 programable keys. Line Keys You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the LCD screen. Line keys allow you to quickly access features such as recall and voice mail. The line key LEDs will indicate the monitored status when the line keys are assigned with particular features, such as BLF.
User Guide for the SIP-T27G IP Phone When you assign functionality to line key located in line key 9-21, the label of the line key 8-14 are indicated on the second page, and the labels of the line key 15-21 are indicated on the third page. The line key in the right bottom is used to switch pages. The following figure shows an example: The following table lists the page icons: Icons Description Indicates the current page of line keys. Indicate the non-current page of line keys.
Customizing Your Phone 2. Select Enabled from the pull-down list of Enable Page Tips. 3. Click Confirm to accept the change. Page tips feature is configurable via web user interface only.
User Guide for the SIP-T27G IP Phone Paging List Zero Touch URL Phone Lock Directory For the features not listed above, refer to Basic Call Features on page 99 and Advanced Phone Features on page 147. For more information, contact your system administrator. Line You can use this key feature to accept incoming calls, place active calls on hold or resume a held call. It performs in the same way as a hard line key.
Customizing Your Phone Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the voice mail access code) Usage: Press the Voice Mail key to dial out the voice mail access code. Then follow the voice prompt to listen to the voice mails. Direct Pickup You can use this key feature to answer someone else’s incoming call on the phone.
User Guide for the SIP-T27G IP Phone Prefix You can use this key feature to add a specified prefix number before the dialed number. Dependencies: Type (Key Event) Key Type (Prefix) Label (key label displayed on the LCD screen) Value (the prefix number) Usage: Press the Prefix key when the phone is idle, the phone will then enter the dialing screen and display the prefix number that you specified in the Value field. You can enter the remaining digits and then dial out.
Customizing Your Phone Usage: Press the XML Browser key to access the XML browser specified in the Value field. LDAP You can use this key feature to quickly access a LDAP search screen. Dependencies: Type (Key Event) Key Type (LDAP) Label (key label displayed on the LCD screen) Usage: 1. Press the LDAP key to access the LDAP search screen. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad.
User Guide for the SIP-T27G IP Phone Usage: Press the Forward key to forward an incoming call to the number specified in the Value field. If the Value field is left blank, the Forward key performs the same as the Forward soft key when receiving an incoming call. Note Transfer When there is an active call on the phone, you can use this key feature to handle the call differently depending on the transfer mode assigned to the DSS key.
Customizing Your Phone 112. Dependencies: Type (Key Event) Key Type (DND) Label (key label displayed on the LCD screen) Usage: When DND is in phone mode: 1. Press the DND key to activate DND. 2. Press the DND key again to deactivate DND. When DND is in custom mode: 1. Press the DND key to access the Custom DND screen. You can activate or deactivate DND for one or all accounts. When DND is activated, the DND key LED will illuminate solid green, and the incoming calls will be rejected automatically.
User Guide for the SIP-T27G IP Phone Dependencies: Type (Key Event) Key Type (Zero Touch) Label (key label displayed on the LCD screen) Usage: 1. Press the Zero Touch key to access the zero touch screen. 2. Press the OK soft key within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the OK soft key. The phone will reboot to update configurations.
Customizing Your Phone Programable Keys You can customize the soft keys, navigation keys and function keys. To customize soft keys via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Softkey Label. 2. Select the desired soft key, and then press the Enter soft key. 3. Select the desired key type from the Type field. 4. (Optional.) Select the desired line from the Account ID field. 5. (Optional.
User Guide for the SIP-T27G IP Phone 4. Note Click Confirm to accept the change. Navigation keys and function keys are configurable via web user interface only. The MUTE key cannot be customized when keep mute feature is enabled. For more information, contact your system administrator. You can click Reset To Default to reset custom settings to defaults. Then you can press the keys on the phone to perform the features you configured.
Customizing Your Phone Account Registration To register an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Enabled from the Activation field. 4. Enter the desired value in Label, Display Name, Register Name, User Name, Password and SIP Server1/2 field respectively. Contact your system administrator for more information. 5.
User Guide for the SIP-T27G IP Phone 4. Press the Save soft key to accept the change or the Back soft key to cancel. Registering an account is configurable via web user interface at the path Account->Register. Default account can be set by pressing or on the idle screen. It has priority when placing a call. The phone’s default account cannot be changed after reboot. Note Multiple Line Keys per Account You can configure multiple line keys to associate with an account.
Customizing Your Phone Dial Now Area Code Block Out The basic expression syntax you need to know: The dot "." can be used as a placeholder or multiple placeholders for any . character. Example: "12." would match "123", "1234", "12345", "12abc", etc. x - An "x" can be used as a placeholder for any character. Example: "12x" would match "121", "122", "123", "12a", etc. Numeric ranges are allowed within the brackets: Digit “-” Digit. Example: “[5-7]” would match the number ”5”, ”6” or ”7”.
User Guide for the SIP-T27G IP Phone 2. Enter the string (e.g., 1) in the Prefix field. 3. Enter the string (e.g., 1234) in the Replace field. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234” instead. The valid values for the Account field can be one or more digits among 1-6. Every two digits must be separated by a comma.
Customizing Your Phone Dial Now You can configure one or more dial now rules (up to 100) on your phone. When the dialed number matches the dial now string, the number will be dialed out automatically. For example, a dial now rule is configured as "2xx", any entered three-digit string beginning with 2 will then be dialed out automatically on the phone. To add a dial now rule via web user interface: 1. Click on Settings->Dial Plan->Dial Now. 2. Enter the desired value (e.g., 2xx) in the Rule field. 3.
User Guide for the SIP-T27G IP Phone 2. Enter the time between 0 and 14 (seconds) in the Time Out for Dial Now Rule field. The default value is “1”. 3. Note Click Confirm to accept the change. Time out for dial now rule is configurable via web user interface only. Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary when dialing a phone number outside the code area.
Customizing Your Phone For more information on the valid values for the Account field, refer to Replace Rule on page 91. 4. Note Click Confirm to accept the change. The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only. Block Out You can block some specific numbers (up to 10) from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number".
User Guide for the SIP-T27G IP Phone 4. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country.
Customizing Your Phone Live Dialpad You can enable live dialpad feature on the SIP-T27G IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time. To enable the live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
User Guide for the SIP-T27G IP Phone The valid values range from 0 to 10 (seconds) and the default value is 4. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
Basic Call Features Basic Call Features The SIP-T27G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T27G IP phone.
User Guide for the SIP-T27G IP Phone Placing Calls You can place a call in one of three ways using your SIP-T27G IP phone: Using the handset Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from local directory, remote phone book or call history. For more information, refer to Contact Management on page 50 and Call History Management on page 65.
Basic Call Features To place a call using the hands-free (speakerphone) mode: Do one of the following: - With the handset on-hook, press or the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , or the Send soft key. With the handset on-hook, enter the desired number using the keypad. Press , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode.
User Guide for the SIP-T27G IP Phone You can press or to switch between calls, and then press the Resume soft key to retrieve the desired call. If multiple accounts are registered on the phone, you can first press the desired line key on the idle screen or press the Line soft key on the dialing screen, and then you can use the selected account to place a call.
Basic Call Features indicator. Answering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following: - Press the Answer soft key. The incoming call is answered and the original call is placed on hold. - Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. Auto Answer You can use auto answer feature to automatically answer an incoming call using the speakerphone.
User Guide for the SIP-T27G IP Phone Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer only takes effect when there is no other call in progress on the phone. If there is a call in progress, the second incoming call cannot be automatically answered after ending the current call by default. If you want to make the phone automatically answer the incoming call after ending all calls, contact your system administrator for more information.
Basic Call Features Recent Call In Dialing To view the placed calls list when the phone is on the dialing screen, you should enable recent call in dialing in advance. To enable recent call in dialing via web user interface: 1. Click on Directory->Setting. 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only.
User Guide for the SIP-T27G IP Phone of the contact number (office, mobile or other number) to search from placed calls list. Auto Redial You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: 1. Press Menu->Features->Auto Redial. 2. Press 3. Enter the desired time (in seconds) in the Redial Interval field.
Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for the designated period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.
User Guide for the SIP-T27G IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. 3. Call completion is configurable via web user interface at the path Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key, the phone returns to the idle screen and call completion is activated. 1.
Basic Call Features 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Recall key is configurable via web user interface at the path Dsskey->Line Key. Call Mute You can mute the microphone of the active audio device during an active call so that the other party cannot hear you. You can also mute the microphone while dialing so that the other party cannot hear you when the call is set up.
User Guide for the SIP-T27G IP Phone Muting a Call To mute a call: 1. Press during an active call. The LCD screen indicates that the call is now muted. To un-mute a call: 1. Press again to un-mute the call. Muting While Dialing To mute the microphone while dialing: 1. Press on the pre-dialing, dialing or calling screen. The call is muted automatically when set up successfully. To un-mute the microphone while dialing: 1. Press again on the pre-dialing, dialing or calling screen.
Basic Call Features The line key LED flashes green. The LCD screen indicates that the call is on hold. The phone will beep softly every 30 seconds to remind you that you still have a call on hold. The phone ignores engaged audio device (handset or headset) and switches to Speakerphone to play the hold tone by default. Note To resume a held call: 1. Press or the Resume soft key.
User Guide for the SIP-T27G IP Phone Do Not Disturb (DND) You can use DND to reject incoming calls automatically on the phone. The prompt message "n New Missed Call(s)" ("n" indicates the number of missed calls, e.g., 1 New Missed Call(s)) will appear on the LCD screen, and callers will receive a busy message. All calls you receive while DND is activated are logged to your missed calls list. The prompt message will display only if Missed Call Log for the line is enabled.
Basic Call Features To configure the DND mode via web user interface: Note 1. Click on Features->Forward&DND. 2. In the DND block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. DND mode is configurable via web user interface only. To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon Note appears on the status bar.
User Guide for the SIP-T27G IP Phone The LCD screen displays a list of accounts on the phone. 2. You can activate it for a specific account: 1) Press or to select the desired account and then press the Enter soft key. 2) Press or , or the Switch soft key to select Enabled from the DND Status field. 3) (Optional.) Enter the DND on code or off code respectively in the On Code or Off Code field.
Basic Call Features If you activate DND for the default account, the associated line icon will change to the icon , and will appear on the status bar. If you activate DND for the non-default account, only the associated line icon will change to . If you activate DND for all accounts, all line icons will change to , and the icon will appear on the status bar.
User Guide for the SIP-T27G IP Phone For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When DND is activated on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. Note DND authorized number is configurable via web user interface only. When the phone misses a call, a prompt window will pop up by default.
Basic Call Features Call Forward You can configure your phone to forward incoming calls to another party (static forwarding). You can also forward calls while your phone is ringing (dynamic forwarding). When the phone forwards a call, a prompt window will pop up by default. If you want to disable the feature, contact your system administrator for more information. Note You cannot activate or deactivate call forward when call forward feature is disabled.
User Guide for the SIP-T27G IP Phone Note 2. In the Forward block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. Call forward mode is configurable via web user interface only. To activate call forward in phone mode: 1. Press Menu->Features->Call Forward or press 2. Press 3. Depending on your selection: or when the phone is idle. to select the desired forwarding type, and then press the Enter soft key.
Basic Call Features b) If you select Busy Forward: 1) Press or , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c) If you select No Answer Forward: 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field.
User Guide for the SIP-T27G IP Phone To activate call forward in custom mode: 1. Press Menu->Features->Call Forward or press when the phone is idle. 2. Press or to select the desired account, and then press the Enter soft key. 3. Press or to select the desired forwarding type, and then press the Enter soft key. 4. Depending on your selection: a) If you select Always Forward, you can activate it for a specific account.
Basic Call Features The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. b) If you select Busy Forward, you can activate it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. 3) (Optional.
User Guide for the SIP-T27G IP Phone Forward field. 2) Enter the destination number you want to forward unanswered incoming calls to in the Forward to field. 3) Press or , or the Switch soft key to select the ring time to wait before forwarding from the After Ring Time field. The default ring time is 12. 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field.
Basic Call Features If you activate call forward for the default account, the associated line icon will change to and the icon , will appear on the status bar. If you activate call forward for the non-default account, only the associated line icon will change to . If you activate call forward for all accounts, all line icons will change to , and the icon will appear on the status bar.
User Guide for the SIP-T27G IP Phone Call forward is configurable via web user interface at the path Features->Forward&DND. You can also enter the SIP URL or IP address in the Forward to field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 100. Note Call forward is local to the phone, and may be overridden by the server settings. Call forward on code or off code may be different between servers. For more information, contact your system administrator.
Basic Call Features Press or to select the desired forwarding type and then press the Enter soft key. Press or , or the Switch soft key to select Disabled to deactivate the call forward. Press the Save soft key to accept the change. To deactivate call forward in custom mode: 1. Press Menu->Features->Call Forward or press when the phone is idle. 2. Press or to select the desired account and then press the Enter soft key. 3.
User Guide for the SIP-T27G IP Phone To enable allow trans exist call via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Allow Trans Exist Call. 3. Click Confirm to accept the change. Blind Transfer Before performing a blind transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as Blind Transfer.
Basic Call Features Press or the Transfer soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset. - Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page 50 for more information). Press - , or the Send soft key to complete the transfer. Press the Directory soft key, and then select History.
User Guide for the SIP-T27G IP Phone Enter the number you want to transfer the call to. Press or the Transfer soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset. Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page 50 for more information). Press , or the Send soft key to complete the transfer.
Basic Call Features group and search for the contact (Directory should be configured in advance. Refer to Directory on page 50 for more information). Press - , or the Send soft key to dial out. Press the Directory soft key, and then select History. Select the desired list and then press or to select the entry (Directory should be configured in advance. Refer to Directory on page 50 for more information). Press - , or the Send soft key to dial out.
User Guide for the SIP-T27G IP Phone Press - , or the Send soft key to dial out. If Allow Trans Exist Call (refer to Allow Trans Exist Call on page 125) is enabled, you can select the New Call and repeat steps mentioned above to complete transfer. After the party answers the call, press 3. or the Transfer soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset.
Basic Call Features Conference You can create a conference with other two parties using the phone’s local conference. You can create a conference between an active call and a call on hold (on the same or another line) by pressing or the Conf soft key. The SIP-T27G also supports network conference. Network conference is not available on all servers. For more information, contact your system administrator.
User Guide for the SIP-T27G IP Phone account. During the conference call, you can do the following actions: - Press - Press the Split soft key to split the conference call into two individual calls on hold. - Press the Manage soft key, and then press or the Hold soft key to place the conference on hold. or to select the desired party: Press the Far Mute soft key to mute the party. The muted party can hear everyone, but no one can hear the muted party.
Basic Call Features 4. Enter the conference URI (e.g., conference@example.com) in the Conference URI field. 5. Click Confirm to accept the change. Note Network conference is configurable via web user interface only. To set up a network conference call: 1. Place a call to the first party. 2. Press or the Conf soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and then press 4.
User Guide for the SIP-T27G IP Phone phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the Park soft key or call park key (if configured) on the phone. If the call is parked successfully, there is a voice prompt confirming that the call was parked. You can retrieve the parked call by pressing the Retrieve soft key or the retrieve park key (if configured).
Basic Call Features If the park retrieve code is already configured for the Retrieve soft key, you don’t need to configure it when configuring a retrieve park key. Call park key and retrieve park key are configurable via web user interface at the path Dsskey->Line Key. Note The call park code and park retrieve code are predefined on the system server. Contact your system administrator for more information. FAC Mode To configure call park feature in FAC mode via web user interface: 1.
User Guide for the SIP-T27G IP Phone To park a call in FAC mode: 1. During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key) or the call park key (if configured). - If the call park code is not configured, you need to enter the call park code (e.g., *68). Press - , or the Park soft key. If the call park code is configured, the phone will dial the configured call park code shown as below: 2.
Basic Call Features screen or retrieve park key (if configured) on the IP phone. The phone will dial the configured park retrieve code and the Retrieve screen appears as below: 2. Note Follow the voice prompt, do one of the following: - Press on the phone where the call is parked. - Enter the desired extension followed by # (e.g., 4606#) on any phone. You can also press the desired BLF or BLF list key to park a call or retrieve a parked call directly.
User Guide for the SIP-T27G IP Phone It is configured for the Retrieve soft key. This park retrieve code will also apply to the call park key. 6. Note Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in Transfer mode: 1.
Basic Call Features To retrieve a parked call in Transfer mode: 1. Do one of the following: - If the park retrieve code is not configured, dial the park retrieve code (e.g., *11). - If the park retrieve code is configured, press the Retrieve soft key on the dialing screen or retrieve park key (if configured) on the IP phone. The phone will retrieve the parked call from the shared parking lot. Call Pickup You can use call pickup to answer someone else’s incoming call on your phone.
User Guide for the SIP-T27G IP Phone 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call directly: 1.
Basic Call Features The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the target phone receives an incoming call. 3. Enter the phone number which is receiving an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the direct pickup key directly.
User Guide for the SIP-T27G IP Phone To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. 2.
Basic Call Features You can also configure a DSS key as a group pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the group pickup key directly. For more information, refer to DSS Keys on page 76. Note The directed call pickup code and group call pickup code are predefined on the system server. Contact your system administrator for more information.
User Guide for the SIP-T27G IP Phone 7. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call is configurable via web user interface at the path Account->Basic. To place an anonymous call: 1. Using the specific line on the phone to place a call to phone B. The LCD screen of phone B prompts an incoming call from anonymity. Anonymous Call Rejection You can use anonymous call rejection to reject incoming calls from anonymous callers.
Basic Call Features 7. (Optional.) Enter the anonymous call rejection off code in the Off Code field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call rejection is configurable via web user interface at the path Account->Basic.
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Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T27G IP phone. Topics include: If you require additional information or assistance with your new phone, contact your system administrator. Busy Lamp Field (BLF) You can use BLF to monitor a specific line for status changes on the phone. For example, you can configure a BLF key on the phone to monitor the status of a friend’s line (busy or idle).
User Guide for the SIP-T27G IP Phone If it is configured, when the monitored user receives an incoming call, the supervisor can press the BLF key to pick up the call directly. Contact your system administrator for more information. 8. Press the Save soft key to accept the change or the Back soft key to cancel. BLF key is configurable via web user interface at the path Dsskey->Line Key. Configuring Visual and Audio Alert for BLF Pickup You can enable visual alert feature for BLF pickup on the phone.
Advanced Phone Features To configure BLF ring type via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->BLF Ring Type. 2. Press 3. (Optional.) Press 4. Press the Save soft key to accept the change or the Back soft key to cancel. or to select the desired ring tone. to adjust the ringer volume. BLF ring type is configurable via web user interface at the path Features->Call Pickup.
User Guide for the SIP-T27G IP Phone Configuring Directed Call Pickup Code If you configure the directed call pickup code in advance, you can pick up the monitored user’s incoming call by pressing the BLF key. You can configure the directed call pickup code when configuring a BLF key. For more information, refer to Configuring a BLF Key on page 147. You can also configure the directed call pickup code on a global or per-line basis via web user interface.
Advanced Phone Features 3. Enter the desired pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. Configuring Transfer Mode on DSS Key When there is an active call on the IP phone, you can handle the active call differently using a BLF key. The phone behavior depends on the configuration of transfer mode via Dsskey with the BLF key. To configure the transfer mode on DSS key via web user interface: 1. Click on Features->Transfer. 2.
User Guide for the SIP-T27G IP Phone The original call is placed on hold. Click Confirm to accept the change. 3. Note Transfer Mode on DSS Key is also applicable to BLF list feature. Using BLF Feature on the IP Phone You can use the BLF key in the following ways: Place a call to the monitored user. Transfer a call to the monitored user. Pick up an incoming call of the monitored user.
Advanced Phone Features To perform a blind transfer: 1. Press the BLF key of the monitored user which you want to transfer this call to. Then the active call is connected to the number of the monitored user. When the transfer mode on DSS key is set to Attended Transfer and there is already an active call on the IP phone, you can do the following: To perform a semi-attended transfer: 1. Press the BLF key of the monitored user which you want to transfer this call to.
User Guide for the SIP-T27G IP Phone Parking a Call/Retrieving a Parked Call to the Monitored User You can press the desired BLF key to park a call or retrieve a parked call directly in FAC mode. It should be pre-configured by your system administrator. To park a call in FAC mode: 1. During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key). 2. Press the desired BLF key to park the call to the monitored user. To retrieve a parked call in FAC mode: 1.
Advanced Phone Features When a call is being parked against the monitored phone, press the BLF List key to retrieve the parked call from the monitored user. Before retrieving the parked call, ensure that the BLF List Retrieve Call Parked Code has been configured in advance. If the code is not configured, the phone will place a call to the monitored user instead of retrieving the parked call when you press the BLF List key. To configure BLF List settings via web user interface: Note 1.
User Guide for the SIP-T27G IP Phone You can receive a visual or/and an audio alert (if enabled) on your phone when the monitored user receives an incoming call. For more information, refer to Configuring Visual and Audio Alert for BLF Pickup on page 148. Note The pickup code is used in the following order of preference: BLF List Pickup Code (Account->Advanced)>Directed Call Pickup Code (Account->Advanced)> Directed Call Pickup Code (Features->Call Pickup).
Advanced Phone Features The following figure shows an example: Recording using a USB flash drive is not available by default. For more information, contact your system administrator. Note The size of a single recording file should be less than 2G.
User Guide for the SIP-T27G IP Phone The LCD screen displays the icon and recording duration. During the recording, you can do the following: - Press the More soft key, and then press the PauseREC soft key. Then appears on the LCD screen and the duration stops counting. The Re REC soft key appears on the LCD screen. Both you and other parties are not recorded. Press the Re REC soft key to continue recording. - Press the More soft key, and then press the StopREC soft key.
Advanced Phone Features - If there is insufficient free space (30 minutes left) on the USB flash drive during recording, the LCD screen prompts the following: Press the Cancel soft key to return to the previous screen. - If there is insufficient free space (10 minutes left) on the USB flash drive during recording, the LCD screen prompts the following: Press the Cancel soft key to return to the previous screen.
User Guide for the SIP-T27G IP Phone The LCD screen prompts “Call has been successfully recorded on USB device”, the recording icon and recording duration disappear. Press the More soft key and then press the End Call soft key. - The LCD screen prompts “Call has been successfully recorded on USB device”, the recording icon and recording duration disappear, and the phone returns to the idle screen.
Advanced Phone Features The LCD screen shows all recorded files on the USB flash drive. The filename consists of the recording time & date, the other party’s number/IP address/name (or the first person’s number/IP address/name you called). 2. Press or to scroll through the recorded files. 3. Press the Play soft key. During the recording playback, you can do the following: - Press the Pause soft key to pause the playback. The Play soft key appears on the LCD screen.
User Guide for the SIP-T27G IP Phone Deleting the Recorded File To delete a recorded file: 1. Press Menu->USB->Browse Audio. 2. Press 3. Press the Delete soft key. or to highlight the recording you want to delete. The LCD screen prompts the following warning: 4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Viewing the Storage Space You can view the storage space (e.g., total space, used space, free space) of the USB flash drive on the phone.
Advanced Phone Features URL Record: The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. Server recording is not available on all servers. Contact your system administrator for more information.
User Guide for the SIP-T27G IP Phone 2. Select the desired DSS key. 3. Press 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the Value field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. or , or the Switch soft key to select URL Record from the Type field. URL record key is configurable via web user interface at the path Dsskey->Line Key.
Advanced Phone Features Hot Desking Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for hot desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long, which means that actual personal offices would be often vacant, consuming valuable space and resources.
User Guide for the SIP-T27G IP Phone The LCD screen prompts the following warning: 2. Press the OK soft key, registration configurations of all accounts on the phone will be cleared immediately. The login wizard will be displayed as below: 3. Enter the login information in each field. 4. Press the Save soft key to login or the Cancel soft key to cancel. Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
Advanced Phone Features 3. Press or , or the Switch soft key to select Intercom from the Type field. 4. Select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the target extension number in the Value field. 7. (Optional.) Enter the directed call pickup code in the Extension field.
User Guide for the SIP-T27G IP Phone Intercom Allow You can enable or disable the phone to automatically answer an incoming intercom call. If Intercom Allow is enabled, the phone will automatically answer an incoming intercom call. If Intercom Allow is disabled, the phone will handle an incoming intercom call like a normal call instead of directly rejecting it. Intercom Allow is enabled by default.
Advanced Phone Features 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom features are configurable via web user interface at the path Features->Intercom. Using Intercom You can use the intercom key in the following ways: Note Place a call to the target extension Pick up an incoming call of the target extension To use the intercom key to pick up an incoming call, make sure the intercom subscription feature is enabled.
User Guide for the SIP-T27G IP Phone The incoming call of the target extension is answered on the IP phone. If the directed call pickup code is not configured, the phone will place a call to the target extension instead of picking up an incoming call of the target extension when you press the intercom key. Note Multicast Paging You can use multicast paging to quickly and easily broadcast time sensitive announcements to users who are listening to a specific multicast group and a specific channel.
Advanced Phone Features The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 7. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. 8. Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path Dsskey->Line Key. To configure a paging list key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3.
User Guide for the SIP-T27G IP Phone The default tag is Empty if it is not configured before. 3. Press the Option soft key, and then press the Edit soft key. 4. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 5. Enter the group name in the Label field. 6. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. 7.
Advanced Phone Features 4. Press the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can press the Del All soft key. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface. To configure a default codec for multicast paging via web user interface: 1. Click on Features->General Information. 2. Select the desired codec from the pull-down list of Multicast Codec.
User Guide for the SIP-T27G IP Phone How the phone handles incoming multicast paging calls depends on Paging Barge, Ignore DND and Paging Priority Active parameters configured via web user interface. Paging Barge The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically.
Advanced Phone Features The default channel is 0. 8. Note Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest. Multicast listening addresses are configurable via web user interface only. Using Multicast Paging To send RTP stream via a multicast paging key when the receiver’s phone is idle: 1. Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port).
User Guide for the SIP-T27G IP Phone The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session. To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again. Note To end the multicast RTP session, press the End Call soft key. Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
Advanced Phone Features Music on Hold (MoH) Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold. To use this feature, you should specify a SIP URI pointing to a Music on Hold Server account. When a call is placed on hold, the phone will send a SIP INVITE message to the Music on Hold Server account.
User Guide for the SIP-T27G IP Phone Automatic Call Distribution (ACD) ACD is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. ACD on the SIP-T27G IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users.
Advanced Phone Features 2. Note Press the Login soft key to log in. Contact your system administrator for the User ID and Password to access the ACD system. After configuring an ACD key, you can press the ACD key to log into the ACD system. After logging in, you are ready to receive calls from the ACD system. You can press the ACD key to show your current ACD user status. You can press the Avail/Unavail soft key to change your ACD user status.
User Guide for the SIP-T27G IP Phone Configuring SCA Feature on the IP Phone You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
Advanced Phone Features If Auto LineKeys is enabled, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone. 3. Click Confirm to accept the change.
User Guide for the SIP-T27G IP Phone To configure the shared line settings and the number of line key on phone A via web user interface: 1. Register the primary account 4603. 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled.
Advanced Phone Features The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. To configure the shared line settings and the number of line key on phone B via web user interface: 1. Register the alternate account 4603_1.
User Guide for the SIP-T27G IP Phone (Enter the primary account 4603 in the Register Name field.) 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled. The default value is 1. In this example, the value is set to 2.
Advanced Phone Features 4. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call. Private hold only allows the hold party to retrieve the held call.
User Guide for the SIP-T27G IP Phone 4. Press or , or the Switch soft key to select Private Hold from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Configuring call pull feature Call pull feature allows users to retrieve an existing call from another shared phone that is in active or public hold status.
Advanced Phone Features Using SCA Feature on the IP Phone This section provides you with detailed information on using the SIP-T27G IP phone in a SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change. For more information on line key LED indicators, refer to LED Instructions on page 6.
User Guide for the SIP-T27G IP Phone Press , , or the Send soft key. Phone A will dial the entered number using the selected line key. Answering Calls You can have one call or multiple calls on the shared line. Incoming calls will be distributed evenly among the available line keys. To answer a call on the shared line: When an incoming call arrives on the shared line, the phone A and phone B will ring simultaneously, and the LED indicators of the line key 1 on both phone A and phone B will flash green.
Advanced Phone Features - Press to access the new call. Press or the Answer soft key. Phone B stops ringing. The incoming call is answered and the original call is placed on hold. The LED indicators of the line key 1 on phone A will slowly flash green and phone B will slowly flash red indicating that there is the held call on the line key 1.
User Guide for the SIP-T27G IP Phone To place a call on private hold: 1. Press the PriHold soft key or private hold key on phone A when there is an active call on the shared line (You may need to press the More soft key to see the PriHold soft key). The line key LED slowly flashes green on phone A when the shared line call is placed on private hold. Retrieving a Held Call To retrieve a call placed on public hold: You can retrieve the public held call on either phone A or phone B.
Advanced Phone Features To retrieve a call placed on private hold: The private held call can be only retrieved by the hold party (party A). Do one of the following: - Press the line key with the slow-flashing green LED indicator. - Press the Resume soft key on phone A. Barging In an Active Call To interrupt the active call on the shared line: If phone A has only one active call, do the following: 1. Long press the desired line key on phone B.
User Guide for the SIP-T27G IP Phone If phone A has more than one call, do the following: 1. Long press the desired line key on phone B. The list of calls appears on the LCD screen of phone B. 2. Press or to select the active call. The Cancel, Call Pull, New Call and Barge In soft keys appear when the active call is highlighted. 3. Press the Barge In soft key to interrupt the active call of phone A.
Advanced Phone Features To retrieve a call from another shared phone: If there is an active call between phone A and phone C, do the following: 1. Long press the desired line key on phone B. The Cancel, Call Pull, New Call and Barge In soft keys appear on the LCD screen of phone B. 2. Press the Call Pull soft key. The active call has been retrieved from the phone A successfully. If there is a held call between phone A and phone C, do the following: 1. Long press the desired line key on phone B.
User Guide for the SIP-T27G IP Phone Bridged Line Appearance (BLA) BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number. BLA depends on support from a SIP server.
Advanced Phone Features To register an account and configure BLA feature on phone A via web user interface: 1. Register the account 14019833020. 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change.
User Guide for the SIP-T27G IP Phone To register an account and configure BLA feature on phone B via web user interface: 196 1. Register the account 10462190020. 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change.
Advanced Phone Features Using BLA Feature on the IP Phone This section provides you with detailed information on using the SIP-T27G IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change. For more information on line key LED indicators, refer to LED Instructions on page 6.
User Guide for the SIP-T27G IP Phone Answering Calls When the phone C dials the BLA number “14084588327”, an incoming call will arrive on the bridged line. The phone A and phone B ring simultaneously and the LED indicators of the line key on both phone A and phone B will flash green. You can answer the incoming call on either phone A or phone B but not both. Do one of the following on phone A or phone B: - Press , or the Answer soft key on phone A. Phone B stops ringing.
Advanced Phone Features Messages Short Message Service (SMS) You can send and receive text messages using the SIP-T27G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone. The power indicator LED will slowly flash red, and the LCD screen will prompt “n New Text Message(s)” (“n” indicates the number of unread text messages. e.g., 1 New Text Message(s)) and a flashing icon Note .
User Guide for the SIP-T27G IP Phone 2. Note Select the desired message and then press the View soft key. If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly. To send a text message: 1. Press Menu->Message->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Send soft key. 4. (Optional.
Advanced Phone Features To delete a text message: 1. Press Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox). 2. Select the desired message and then press the Delete soft key. 3. Select Delete to delete the desired message, then press OK. The LCD screen prompts "Delete the selected message?". 4. Press the OK soft key to delete this message or the Cancel soft key to cancel. You can also delete all text messages by pressing the Delete soft key and then select Delete All.
User Guide for the SIP-T27G IP Phone When receiving a new voice mail, the phone will play a warning tone. The power indicator LED will slowly flash red, and the LCD screen will prompt “n New Voice Mail(s)” (“n” indicates the number of unread voice messages, e.g., 27 New Voice Mail(s)) and a flashing icon . If the voice mail pop-up message box disappears, it won't pop up again unless the user receives a new voice mail or the user re-registers the account that has unread voice mail(s).
Advanced Phone Features To listen to voice mails: 1. When the LCD screen prompts that the phone receives a new voice mail and the power indicator LED slowly flashes red, you can press or the Connect soft key to dial out the voice mail access code. 2. Note Follow the voice prompt to listen to your voice mails. Before listening to voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED will go out.
User Guide for the SIP-T27G IP Phone The MWI subscription parameters you need to know: Options Subscribe for MWI MWI Subscription Period Description Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone sends a refresh SUBSCRIBE request before initial SUBSCRIBE expiration. Enable or disable a subscription to the voice mail number Subscribe MWI To Voice for MWI service. Mail To use this feature, you should also configure the voice mail number.
Advanced Phone Features To enable subscribe MWI to voice mail via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Select Enabled from the pull-down list of Subscribe for MWI. 4. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. 5. Enter the desired voice mail number in the Voice Mail field. 6. Click Confirm to accept the change.
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Appendix Appendix Appendix A – Time Zones Time Zone -11 -10 -9:30 -9 -8 -7 -6 -5 -4:30 -4 -3:30 -3 -2:30 -2 -1 0 +1 +2 +3 +3:30 +4 +4:30 +5 +5:30 +5:45 +6 +6:30 +7 +8 +8:45 +9 Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(
User Guide for the SIP-T27G IP Phone Time Zone +9:30 +10 +10:30 +11 +11:30 +12 +12:45 +13 +13:30 +14 208 Time Zone Name Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualofa) Chatham Islands Kiribati
Appendix Appendix B – Menu Structure 209
User Guide for the SIP-T27G IP Phone 210
Index Index A About This Guide v Accessing the Remote Phone Book Account Management 88 Account Registration 89 Adding a Contact to the Local Directory/Blacklist 66 Adding Contacts 54 Adding Groups 52 Administrator password 42 Advanced Phone Features 147 Anonymous Call 143 Anonymous Call Rejection 144 Answering Calls 102 Appendix A – Time Zones 207 Area Code 94 Attended Transfer 129 Audio Settings 46 Auto Answer 102 Auto Redial 106 Automatic Call Distribution 178 64 Phone 166 Contact Management 50 Contras
User Guide for the SIP-T27G IP Phone Replace Rule 91 Ring Tones 48 K Key As Send 43 Key Tone 50 S L Language 39 LED Instructions 4 Line Key Icons 4 Line Keys 77 Live Dialpad 97 Local Conference 131 Local Directory 52 Logo Customization 69 Message Waiting Indicator(WMI) 203 Messages 199 Multicast Paging 169 Multiple Line Keys per Account 90 Music on Hold 177 Muting a Call 110 Muting While Dialing 110 N 132 15 P Packaging Contents 13 Phone Initialization 20 Phone Installation 16 Phone Lock 43 Phone Sta
