Copyright © 2012 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
About This Guide Thank you for choosing this Gigabit Color IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking and Conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone.
User Guide SIP-T38G IP Phone Call Waiting on page 79 Major updates have occurred to the following sections since the previous version: vi Basic Network Settings on page 16 Call History Management on page 43 DSS Keys on page 47 Troubleshooting on page 111
Table of Contents About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Changes from Previous Versions ........................................................................................ v Changes from Version 70.0 .............................................................................................. v Table of Contents .
User Guide SIP-T38G IP Phone Key as Send ..................................................................................................................... 27 Keypad Lock .................................................................................................................... 28 Audio Settings .................................................................................................................... 31 Volume ...........................................................................
Table of Contents Advanced Phone Features ..................................................... 91 Busy Lamp Field (BLF) ....................................................................................................... 91 BLF List ................................................................................................................................. 94 Shared Line .........................................................................................................................
User Guide SIP-T38G IP Phone x
Overview This chapter provides the overview of the SIP-T38G IP phone. The topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T38G IP phone are the LCD screen and the keypad.
User Guide SIP-T38G IP Phone Hardware component instructions of the SIP-T38G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen • Icons(for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving files! Please wait…") • Time and date ② Power Indicator LED Indicates phone power status.
Overview Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable Registered successfully Registered fail Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Ringer volume is 0 3
User Guide SIP-T38G IP Phone Icons Description Keypad Lock Missed Calls Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Open VPN Conference The default contact photo 4
Overview Power Indicator LED LED Status Description Solid green The phone is powered on. Flashing green The phone is ringing. Off The phone is powered off. Line key LED LED Status Description Solid green The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing. Slow flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as BLF key) LED Status Description Solid green The monitored user is idle.
User Guide SIP-T38G IP Phone Memory key LED (configured as shared line key) LED Status Description Solid green All the parties are idle. Solid red The shared line is seized. Fast flashing green Some party receives the ringback. Fast flashing red The shared line receives an incoming call. Solid orange The shared line is in conversation. Slow flashing orange The shared line conversation is placed on public hold. Slow flashing green The shared line conversation is placed on private hold.
Overview (case-sensitive).
User Guide SIP-T38G IP Phone Options Phone User Interface Web User Interface --Remote Phonebook --BroadSoft Phonebook √ --Dial Plan --DSS Keys √ --Key as Send √ --Hotline √ --Live Dialpad --Emergency Advanced Phone Features --BLF √ --BLF List --Shared Line --Intercom √ --Call Recording √ --Hot Desking √ --ACD √ --Messages √ √ SIP Account --User Options --Register Status --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √
Overview The following table shows documentations available for the SIP-T38G IP phone.
User Guide SIP-T38G IP Phone 10
Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T38G IP phone. The topics include: Packing List Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide SIP-T38G IP Phone Power Adapter Handset & Handset Cord Ethernet Cable Quick Installation Guide & Quick Reference Guide CD-ROM Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started If your phone is already installed, proceed to Phone Initialization on page 15. This section introduces how to install the phone with the components in the packing list: Note Attach the Stand Connect the Handset and optional Headset Connect the Network and Power 1) Attach the Stand: 2) Connect the Handset and optional Headset: A headset is not provided in the packing list. Contact your system administrator for more information.
User Guide SIP-T38G IP Phone 3) Connect the Network and Power: You have two options for power and network connections. Your system administrator will advise you which one to use. AC power Power over Ethernet (PoE) AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2.
Getting Started To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The phone can also share the network with other network device such as a PC (personal computer). It is an optional connection.
User Guide SIP-T38G IP Phone You can view the system status of your phone via phone user interface or web user interface. Available information of phone status includes: Network status including WAN port and LAN port information. Phone status including device model, firmware version and MAC address. Account status indicating the register status of sip accounts. To view the phone status via phone user interface: 1. Press , or press Menu->Status. 2.
Getting Started 2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS in the corresponding fields. 3. Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE username and password.
User Guide SIP-T38G IP Phone registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 56. If the phone has successfully started up, the idle LCD screen is shown as below. Idle Screen description: No. 1 2 Description This area shows the phone’s time & date. This area shows the phone feature status. For more information you can refer to Icon Instructions on page 3. This area shows the six line key labels.
Customizing Your Phone You can customize your SIP-T38G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can also handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your phone.
User Guide SIP-T38G IP Phone To change the wallpaper via phone user interface: 1. Press Menu->Display->Wallpaper. 2. Press 3. Press the Save soft key to accept the change or the Back soft key to cancel. or , or the Switch soft key to select the desired wallpaper image. You can also change wallpaper via web user interface at the path Phone->Preference. You can use screensaver that your phone will automatically change the pictures on the screen during periods of user inactivity.
Customizing Your Phone 3. Press to scroll to the Preview Screensaver Pictures field, press the Enter soft key to preview the screensaver pictures and then press the Exit soft key to back to the previous interface. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure screensaver via web user interface at the path Phone->Preference. The theme can make your phone display personalized desktop and distinctive visual enjoyment.
User Guide SIP-T38G IP Phone Theme 2 Theme 3 Theme 4 You can also change the theme via web user interface at the path Phone->Preference. You can configure the backlight status on the LCD screen as the following types: Always on: Backlight is on permanently. 1min, 2min, 5min, 10min, 30min: Backlight is turned off when the phone is inactive for approximately 1min, 2min, 5min, 10min or 30min.
Customizing Your Phone To configure the backlight via phone user interface: 1. Press Menu->Display->Backlight. 2. Press or , or the Switch soft key to select the desired level from the Active Level field. 3. Press or , or the Switch soft key to select the desired level from the Inactive Level field. 4. Press or , or the Switch soft key to select the desired time from the Backlight Time field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide SIP-T38G IP Phone 2. Press or , or the Switch soft key to increase or decrease the intensity of contrast. The default contrast level is 6. 3. Press the Save soft key to accept the change or the Back soft key to cancel. The default language of the phone user interface is English. The phone will detect and use the same language as which of your internet browser for the web user interface.
Customizing Your Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, contact your system administrator for more information. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually. To configure the SNTP settings via phone user interface: 1. Press Menu->Setting->Basic Settings->Time & Date->SNTP Settings. 2.
User Guide SIP-T38G IP Phone The time that displays on the LCD screen will change accordingly. To configure the time and date format via phone user interface: 1. Press Menu->Setting->Basic Settings->Time & Date Format. 2. Press or , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Clock field. 3. Press or , or the Switch soft key to select the desired date format from the Date Format field. 4.
Customizing Your Phone the advanced settings. To change the administrator password via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin) ->Set Password. 2. Enter the old password in the Current PWD field. 3. Enter the new password in the New PWD field. 4. Enter the new password again in the Confirm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can set the "#" or "*" to perform as a send key while dialing a call.
User Guide SIP-T38G IP Phone You can lock the keypad of your phone when you are temporarily not using it. This feature helps you to protect your phone from unauthorized use. This feature allows you to perform the following: Menu Key: The Menu soft key is locked. You cannot access the menu of the phone until unlocked. A new voice mail can be accessed by pressing the Connect soft key or the MESSAGE key, but the voice mail code cannot be configured. Function Keys: The function keys are locked.
Customizing Your Phone 2. Press or , or the Switch soft key to select the desired type from the Keypad Lock field. 3. Press the Save soft key to accept the change. 4. Long press to lock the keypad immediately when the phone is idle. The LCD screen prompts “Keypad Locked!” and displays the icon . If the keypad lock feature is activated to be Lock&Answer, an additional icon will appear on the LCD screen.
User Guide SIP-T38G IP Phone 10 seconds. 4. Note Click Confirm to accept the change. When the time out is 0 seconds, that is, you can long press only. to lock the keypad You can configure the time out for automatic keypad lock via web user interface only. To unlock the keypad lock via phone user interface: 1. Press any locked key, the LCD screen prompts “Please Enter PIN:”. 2. Enter the PIN (default PIN: 123). 3. Press the Confirm soft key to unlock the keypad.
Customizing Your Phone 2. Press or , or the Switch soft key to select Disabled from the Keypad Lock field. 3. Press the Save soft key to accept the change. You can also activate or deactivate the keypad lock via web user interface at the path Phone->Features->Phone Lock. Note The default PIN for unlock is 123, you can also unlock the keypad by administrator password. When you enter the administrator password to unlock the keypad, the phone will then turn to the Change PIN interface.
User Guide SIP-T38G IP Phone device (handset, speakerphone or headset). Note If ringer volume is adjusted to minimum, the icon will appear on the LCD screen. Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish the accounts or to distinguish your phone from your neighbor’s. To select a ring tone for the phone via phone user interface: 1. Press Menu->Setting->Basic Settings->Ring Tones. 2. Press 3.
Customizing Your Phone If common is selected, this account will use the ring tone selected for the phone at the path Phone->Preference. Refer to the above instruction. 4. Click Confirm to accept the change. You can also upload custom ring tones for your phone, contact your system administrator for more information. Note The ring tone for an incoming call on the phone may be different.
User Guide SIP-T38G IP Phone 2. Select the desired contact group (For example, select Contacts). 3. Press the Add soft key. 4. Enter the Name and the Office, Mobile or Other numbers. 5. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the local directory. 6. Press or , or the Switch soft key to select the desired ring tone from the Ring field. 7.
Customizing Your Phone Adding Contacts from remote phonebook To add a contact to the local directory from the remote phonebook: 1. Press Directory->Remote Phone Book. 2. Press 3. Press the Option soft key, and then select Move to Contacts from the prompt list. 4. Press the Save soft key to save the contact in the local directory. or to highlight the desired entry. If the contact has already existed in the local directory, the LCD screen will prompt "Overwrite the original contact?".
User Guide SIP-T38G IP Phone 3. Press the Option soft key, and then select Delete from the prompt list. 4. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel. You can also manage the contacts via web user interface at the path Contacts->Contacts->Contacts. Please refer to the instruction above for the parameters’ detail. To upload a new custom photo for the contact via web interface: 36 1. Click on Contacts->Contacts->Contacts. 2.
Customizing Your Phone You can also click Delete Photo to delete the photo. Note The phone only supports uploading the png, jpg or bmp format files. The maximum resolution of the upload picture is 96*96 pixels. You can only delete the custom photos. If multiple contacts want to use the same custom photo, you need to upload the contact photo again. When you place a call from the contact, the phone idle screen will show the contact photo. To place a call to a contact from the local directory: 1.
User Guide SIP-T38G IP Phone 3. Press or to highlight the desired contact. 4. Press the Dial soft key. - If only one number of the contact is stored in the local directory, press the Dial soft key to dial out the number. - If multiple numbers of the contact are stored in the local directory, press the Dial soft key to display a list of numbers. Press or to highlight the desired number. Press the Dial soft key to dial out the number. To search for a contact in the local directory: 1.
Customizing Your Phone 4. Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface: 1. Click on Contacts->Contacts. 2. Click Browse to select a contact list file (file format must be.csv) from your local system. 3. Click Import CSV to import the contact list.
User Guide SIP-T38G IP Phone 4. Press the OK soft key to confirm the setting. You can access your corporate directory through your phone. You can add local contacts from the corporate directory. You can also dial a contact from the corporate directory. You can configure your new phone to access up to 5 corporate directories. Contact your system administrator for the access URL of the corporate directory. To configure an access URL for remote phonebook via web user interface: 1.
Customizing Your Phone To place a call from the corporate directory: 1. Press Directory->Remote Phone Book. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Select the desired contact in the corporate directory. 4. Press the Dial soft key. In addition, you can enable the phone to present the caller identity stored in the corporate directory when receiving a call. To enable the presentation of caller identity stored in the remote phonebook: 1.
User Guide SIP-T38G IP Phone To configure the BroadSoft phonebook via web user interface: 1. Click on Contacts->BroadSoft. 2. Select the desired BroadSoft item from the pull-down list of BroadSoft Item. 3. Enter the parameters: display name, server address, port, username and password in the corresponding fields. 4. Click Confirm to accept the change. To access the Broadsoft directory via phone user interface: 1. Press Directory->BroadSoft. 2.
Customizing Your Phone The SIP-T38G IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance. To enable the history record feature via phone user interface: 1. Press Menu->Features->History Setting. 2.
User Guide SIP-T38G IP Phone Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Option soft key, and then select Add to Contacts (or Add to Blacklist) from the prompt list. For more information, refer to Contact Management on page 33. To delete an entry from the call history list: 1. Press the History soft key. 2. Press or to switch between All Calls, Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. 3. Press or to select the desired entry. 4.
Customizing Your Phone To configure the BroadSoft call log via phone user interface: 1. Press Menu->Features->BroadSoft Settings Menu->CallLog Settings. 2. Press or , or the Switch soft key to select the desired call log item from the CallLog Item field. 3. Enter the parameters: display name, server address, port, username and password in the corresponding fields. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide SIP-T38G IP Phone The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. 3. Press the Back soft key to back to the previous interface. To check the BroadSoft call log: 1. Press Menu->History->Network Call Log. 2. Select the desired call log menu, and then press the Enter soft key to load the BroadSoft call log. 3. Select the desired contact in the BroadSoft call log list. 4. Press the Detail soft key.
Customizing Your Phone Physically connect your headset, refer to Phone Installation on page 13 and activate/deactivate it for use. To activate the headset mode: 1. Press on the phone. The HEADSET key LED illuminates solid green when the headset mode is activated. Press the line key or the Answer soft key to answer a call, the call will connect to your headset automatically. To deactivate the headset mode: 1. Press again on the phone. The HEADSET key LED turns off when the headset mode is deactivated.
User Guide SIP-T38G IP Phone You can also configure the memory key via web user interface at the path DSS Key->Memory Key.
Customizing Your Phone Usage: When receiving an incoming call, the DSS key LED flashes green: 1. Press the DSS key to accept the incoming call. 2. Press the DSS key to place the active call on hold. 3. Press the DSS key again to resume the held call. If Auto is selected from the Account ID field, press the DSS key when the phone is idle, you can play a call using the first registered account. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember.
User Guide SIP-T38G IP Phone Key Type (Group Pickup) Account ID (the account this feature will be applied to) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF.
Customizing Your Phone Phone Book Name (the remote group name you want to access if the remote phonebook is configured) Usage: Press the DSS key to access the remote group specified in the Phone Book Name field. Xml Browser You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
User Guide SIP-T38G IP Phone Value (the number you want to add to the conference) Usage: Press the DSS key during an active call to set up a conference with the number specified in the Value field. Note When leaving the Value field blank, the DSS key performs the same as the CONF key or the Conf soft key during a call. Forward You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 76.
Customizing Your Phone Hold You can use this key feature to place an active call on hold or retrieve a held call. Dependencies: Type (Key Event) Key Type (Hold) Usage: 1. Press the DSS key during an active call to place the call on hold. 2. Press the DSS key again to retrieve the held call. DND You can use this key feature to activate or deactivate the DND mode. Dependencies: Type (Key Event) Key Type (DND) Usage: Note 1. Press the DSS key to activate the DND mode. 2.
User Guide SIP-T38G IP Phone Dependencies: Type (Key Event) Key Type (Group Listening) Usage: 1. During a call, press the DSS key to activate the group listening mode. You can then speak and listen through the handset/headset, other people at your side can listen through speaker at the same time. 2. Press the DSS key again to deactivate the group listening mode. Public Hold You can use this key feature to place an active call on public hold or retrieve a public held call.
Customizing Your Phone Usage: 1. Press the DSS key to access the zero-touch screen. 2. Press the OK soft key within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the OK soft key. The phone will reboot to update configurations. URL You can use this key feature to access a specific URL quickly.
User Guide SIP-T38G IP Phone Key. For more information on using the line keys, refer to Memory Keys introduced above. You can customize the soft keys, navigation keys and function keys on the keypad. To customize the programmable keys via web user interface: Note 1. Click on DSS Key->Programmable Key. 2. Customize specific features for these keys. 3. Click Confirm to accept the change. You can configure the programmable keys via web user interface only.
Customizing Your Phone The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disable from the Activation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide SIP-T38G IP Phone If this is the case, the LCD screen could resemble the following figure: Incoming calls to this line will be distributed evenly among the available line keys. Similarly, outgoing calls will be distributed. Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T38GIP phone processes the inputs received from your phone keypad.
Customizing Your Phone Syntax Description The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right $ parenthesis when there are more than one. Example: A replace rule configuration: Number: "9([5-7])(.)", Replace: "5$2". When you enter "96123" to dial out on your phone, the number will be replaced as "5123" and then dialed out.
User Guide SIP-T38G IP Phone 3. Edit the values in the Number and Replace fields. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Edit to edit the replace rules. 6. Click Save to accept the change. To delete one or more replace rules via web user interface: 1. Click on Phone->Dial Plan->Replace Rule. 2. Select the one or more replace rules by checking the checkbox(es). 3. Click Delete to delete the replace rule(s). 4. Click Save to accept the change.
Customizing Your Phone Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary only when dialing the number outside the code area. For example, area code is configured as "Code: 011, Minimum Length: 4, Maximum Length: 11", then when you dial out the number "56789", the phone will add the area code and dial out the number "01156789". To configure the area code and lengths via web user interface: 1.
User Guide SIP-T38G IP Phone To specify emergency numbers via web user interface: 1. Click on Phone->Features. 2. Click the “+” sign on the left of the Phone Lock to expand the feature list. 3. Enter the emergency services number in the Emergency field. For multiple numbers, enter a "," between each emergency number. The default emergency numbers are 112, 911 and 110. 4. Click Confirm to accept the change.
Customizing Your Phone 3. Enter the delay time (in seconds) in the Hotline Time-out field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure hotline via web user interface at the path Phone->Features->General Information.
User Guide SIP-T38G IP Phone 64
Basic Call Features The SIP-T38G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T38G IP phone.
User Guide SIP-T38G IP Phone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results. For more information, refer to Contact Management on page 33 and Call History Management on page 43.
Basic Call Features Press , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press , , or the Send soft key.
User Guide SIP-T38G IP Phone Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and the headset mode deactivated, press the Answer soft key.
Basic Call Features If you are using the speakerphone, press Note or the Cancel soft key. To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it. To redial the last placed call from your phone: 1. Press twice. A call to your last placed call is attempted. To redial a previously placed call from your phone: 1. Press 2. Press when the phone is idle.
User Guide SIP-T38G IP Phone 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the LCD screen. You can also configure auto answer via web user interface at the path Account. Note The auto answer feature is not applicable to answer another incoming call automatically when there is an active call on the phone. You can enable the auto redial feature to redial the phone number automatically when the called party is busy.
Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for a period of time or press the OK soft key to redial the phone number. The phone will retry as many times as you configured until the called party is idle.
User Guide SIP-T38G IP Phone 2. Press or , or the Switch soft key to select Enable from the Call Completion field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure call completion via web user interface at the path Phone->Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1.
Basic Call Features 3. Note Press the OK soft key to redial the number. The call completion feature is not available on all servers. For more information, contact your system administrator. You can press a call return key to place a call back to the last incoming call. To configure a call return key via phone user interface: 1. Press Menu->Features->DSS Keys->Memory Keys (or Line Keys). 2. Select a desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
User Guide SIP-T38G IP Phone The phone LCD screen indicates that the call is on mute. To un-mute a call: 1. Press again to un-mute the call. You can place an active call on hold. At any time, at most one active call can be in progress on your phone, other calls can be received and made while placing the original call on hold. When placing a call on hold, your IP PBX might play a melody or message to the other party while waiting. To place a call on hold: 1. Press or the Hold soft key during a call.
Basic Call Features then press the Resume soft key to retrieve the desired call. If more than two calls are on hold, an indication appears on the LCD screen, for example "2/4", indicating that this is the second call out of four calls. If multiple calls are on hold on more than one line keys, you can view the details of the calls by pressing the corresponding line key, and then press the Resume soft key to retrieve the call.
User Guide SIP-T38G IP Phone You can configure your phone to forward incoming calls to another party by the Static Forwarding. You can also forward calls while your phone is ringing, refer to the Dynamic Forwarding. Static Forwarding To enable call forward: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired forwarding type, and then press the Enter soft key. The options are: Always Forward: Incoming calls are immediately forwarded.
Basic Call Features 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c.) If you select No Answer Forward: 1) Press or , or the Switch soft key to select Enable from the No Answer field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field.
User Guide SIP-T38G IP Phone To disable call forward: Do one of the following: - Press - Press Menu->Features->Call Forward. Press when the phone is idle. or to select the desired forwarding type, then press the Enter soft or , or the Switch soft key to select Disable to disable the call key. Press forward. Press the Save soft key to accept the change. Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, press the Forward soft key. 2.
Basic Call Features 2. Enter the number you want to transfer the call to. 3. Press or the Transfer soft key to complete the transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: 1. Press or the Transfer soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press 4. Press or to dial out. or the Transfer soft key to complete the transfer when receiving ringback. To perform an attended transfer: 1.
User Guide SIP-T38G IP Phone field. 3. Press or , or the Switch soft key to select Enable from the Call Waiting Tone field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the call waiting feature via web user interface at the path Phone->Features->General Information. You can create a conference with other parties using the phone’s local conference feature.
Basic Call Features 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party answers the call, you can consult with him or her before adding to the conference. 5. Press or the Conf soft key again to join all parties in the conference. To join two calls in a conference: 1. Place two calls using two different accounts on the phone (for example, place the first call using account 1, and then place the second call using account 2). 2.
User Guide SIP-T38G IP Phone To set up a network conference call: 1. Place a call to the first party. 2. Press or the Conf soft key to create a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party answers the call, press or the Conf soft key to add the second party to the conference. 5. Press the Conf soft key to create a new call. The conference is placed on hold. 6.
Basic Call Features 6. Enter the call park feature code (contact your system administrator for it) in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a call park key via web user interface at the path DSS Key. To use the Call Park feature: 1. User on phone A places a call to phone B. 2. User on phone A wants to take the call in a conference room for privacy, then presses the call park key on phone A. 3.
User Guide SIP-T38G IP Phone You can configure the phone to pick up an incoming call by using the DPickup/GPickup soft key. You can also configure the call pickup code on a global or per-line basis via web user interface. Note If there are many incoming calls at the same time, pressing the Gpickup soft key on the phone will pick up the call that rings first. Direct Call Pickup To enable the direct call pickup via web user interface: Note 1. Click on Phone->Features. 2.
Basic Call Features 4. Enter the direct call pickup code in the Direct Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call directly: 1. Pick up the handset. The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the specific phone receives an incoming call. 3. Enter the specific phone number. 4. Press the DPickup soft key. The call is answered on your phone.
User Guide SIP-T38G IP Phone Note 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. The group pickup code above is configured on a global, which applies to all accounts. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field.
Basic Call Features The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a DSS key as group pickup key via phone user interface or web user interface. You can pick up the call by pressing the group pickup key directly. Note The directed call pickup code and group call pickup code are predefined on the system server.
User Guide SIP-T38G IP Phone 5. (Optional.) Enter the anonymous call off code in the Call Off Code field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call via web user interface at the path Account->Basic. To place an anonymous call: 1. Using the specific line on the phone to place a call to phone B. The LCD screen of phone B prompts an incoming call from anonymity.
Basic Call Features 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call rejection via web user interface at the path Account->Basic.
User Guide SIP-T38G IP Phone 90
Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T38G IP phone. The topics include: Busy Lamp Field (BLF) BLF List Shared Line Call Recording Hot Desking Intercom Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator. You can use the BLF feature to monitor a specific user for status changes on the phone.
User Guide SIP-T38G IP Phone 6. (Optional.) Enter the pickup code in the Extension field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the BLF key via web user interface at the path DSS Key.
Advanced Phone Features When the monitored phone is ringing, the following occurs on the monitoring phone: The phone plays a warning tone (if enabled). The BLF key LED flashes. The caller ID appears on the LCD screen (if enabled). In the following figure, the phone LCD screen shows an incoming call from 2507 on the monitored line. When there is a conversation on the IP phone, you can handle the active call differently depending on the transfer mode on DSS key.
User Guide SIP-T38G IP Phone For more information on performing call transfer, refer to Call Transfer on page 78. 4. Click Confirm to accept the change. You can use the BLF List feature to monitor a list of users defined by your system administrator. For example, your system administrator enables BLF List, and creates a BLF List URI (e.g., BLFList@example.com) including a list of user1, user2 and user3 on the server. The BLF List keys on the IP phone can present the status of user1, user2 and user3.
Advanced Phone Features 6. Note Click Confirm to accept the change. For more information about the BLF List pickup and BLF List barge in feature, contact your system administrator. You can configure the BLF List settings via web user interface only. To assign BLF List keys via phone user interface: 1. Press Menu->Features->DSS Keys->Memory Keys (or Line Keys). 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select BLF List from the Type field. 4.
User Guide SIP-T38G IP Phone Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously. The incoming call can be answered on one of the phones but not all of them. This feature is very useful in the boss and secretary scenario.
Advanced Phone Features 4. Press or , or the Switch soft key to select Private Hold from the Key Type field. 5. Press the Save soft key to accept the change. You can also configure a private hold key via web user interface at the path DSS Key. To place a call on private hold: 1. Note Press the private hold key when there is an active call on the shared line. The private held call can be only retrieved by the hold party.
User Guide SIP-T38G IP Phone To configure a Record key via phone user interface: 1. Press Menu->Features->DSS Keys->Memory Keys (or Line Keys). 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Record from the Key Type field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL Record key via phone user interface: 1.
Advanced Phone Features and the Record or URL Record key LED flashes green. 2. Press the Record or URL Record key again to stop recording. The recording icon disappears from the LCD screen and the Record or URL Record key LED turns off.
User Guide SIP-T38G IP Phone field. 5. Leave the Value field blank. 6. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a hot desking key via web user interface at the path DSS Key. To use hot desking: 1. Press the hot desking key when the phone is idle. The phone prompts the following warning: 2. Press the OK soft key, all currently configured accounts will be unregistered immediately and their configuration data will be removed from the phone.
Advanced Phone Features Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer the incoming intercom calls. Note The intercom feature is not available on all servers. Contact your system administrator for more information. To configure an intercom key via phone user interface: 1.
User Guide SIP-T38G IP Phone By default, the SIP-T38G IP phone supports to answer an incoming intercom call automatically. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold.
Advanced Phone Features Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy signal to the caller. Accept Intercom is enabled by default. Note Your administrator can set a time period delay before the phone automatically answers.
User Guide SIP-T38G IP Phone To configure an ACD key via phone user interface: 1. Press Menu->Features->DSS Keys->Memory Keys (or Line Keys). 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select ACD from the Type field. 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure an ACD key via web user interface at the path DSS Key.
Advanced Phone Features to change your phone status. The system server monitors your phone status. When you set the phone status to available, the ACD key LED illuminates solid green, and then the server begins distributing calls to your phone. When you set the phone to unavailable, the ACD key LED illuminates flashing green, and then the server temporarily stops distributing calls to your phone. To logout the ACD system, press the Log Out soft key.
User Guide SIP-T38G IP Phone 2. Note Select the desired message and press the View soft key. If the phone prompts receiving new text messages, you can also read the new messages directly. To send a text message: 1. Press Menu->Messages->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Send soft key. 4. (Optional.) Press or , or the Switch soft key to select the desired account from the From field. 5.
Advanced Phone Features 2. Select the desired message and then press the Delete soft key. 3. Select Delete This to delete the desired message. The LCD screen prompts "Delete Message?". 4. Note Press the Yes soft key to delete this message or the No soft key to cancel. You can also delete all text messages by pressing the Delete soft key and then select Delete All. You can refer to the above steps. You can also delete a specific message after retrieving by pressing the Delete soft key.
User Guide SIP-T38G IP Phone The phone LCD screen will prompt receiving a new voice mail and a flashing icon. Note Voice Mail feature is not available on all servers, contact your system administrator for more information. To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave the voice mail, and then hang up after completing the voice mail.
Advanced Phone Features the Connect soft key to dial out the access voice mail code. 2. Note Follow the voice prompt to listen to the voice mails. Before listening to the voicemails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the MESSAGE key LED will turn off. To view the voicemail via phone user interface: 1. Press Menu->Messages->Voice Mail->View Voice Mail.
User Guide SIP-T38G IP Phone The MWI Subscription parameters you need to know: Options Subscribe for MWI MWI Subscription Period Description Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone re-sends a MWI subscription before expiring. To enable MWI subscription via web user interface: 1. Click on Account->Advanced. 2. Select Enabled from the pull-down list of Subscribe for MWI. 3.
Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T38G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
User Guide SIP-T38G IP Phone Why doesn’t the phone ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 31. Why can’t I receive calls? Check the SIP registration with your system administrator. Check DND (Do Not Disturb) mode is turned off on your phone. Refer to Do Not Disturb (DND) on page 75. Check call forward feature is disabled on the phone.
Troubleshooting How to reboot the phone? To reboot the IP phone via web user interface: 1. Click on Phone->Upgrade. 2. Click Reboot to reboot the IP phone. Note Any reboot of your phone may take a few minutes. How to reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting. We recommend asking your system administrator for advice before resetting your phone.
User Guide SIP-T38G IP Phone How to Export System Log? We may need you to provide a System Log to help analyze your problem. To export a System Log via web user interface: 1. Click on Phone->Configuration. 2. Select 6 from the pull-down list of Log Level. 3. Click Confirm to accept the change. The web user interface prompts “Do you want to restart your machine?”. 4. Click OK to reboot the phone. After rebooting the phone, you can export a 6 level system log through the following steps. 5.
Troubleshooting Note 3. Click on Advanced. 4. Mark the On radio box in the Voice Encryption (SRTP) field. The SRTP feature is not available on all servers. Contact your system administrator for more information.
User Guide SIP-T38G IP Phone 116
Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide SIP-T38G IP Phone Keep the device dry and free of dusts. Place the device on a stable and level platform. Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials.
Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali
User Guide SIP-T38G IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 120 Time Zone Name Hungary(Budapest) Italy(Rome) Luxembourg(Luxembourg) Macedonia(Sko
Index E A About This Guide v Account Management 56 Account Registration 56 Adding Contacts 33 Administrator password 26 Anonymous Call 87 Anonymous Call Rejection 88 Answering Calls 67 Area Code 61 Attaching Stand 13 Audio Settings 31 Auto Answer 69 Auto Redial 70 Automatic Call Distribution (ACD) B Backlight 22 Basic Network Settings 16 Blacklist 39 BLF list 94 Block Out 61 BroadSoft Call Log 44 BroadSoft Phonebook 41 Busy Lamp Field (BLF) 91 C Call Completion 71 Call Forward 76 Call Mute 73 Call History
User Guide SIP-T38G IP Phone Phone Installation 13 Phone Status 16 Phone User Interface 6 Placing Calls 65 Placing Calls to Contacts 36 Programmable Keys 56 O Outgoing intercom Calls Overview 1 101 R Redialing Numbers Registration 17 Regulatory Notices Remote Phonebook Replace Rule 59 Ring Tones 32 69 117 40 S Safety Instructions 117 Screensaver 20 Searching for Contacts 38 Semi-attended Transfer 78 Service Agreements 117 Shared Lines 96 Short Message Service (SMS) System Customizations 47 T Theme 21 T
