Copyright © 2012 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
About This Guide Thank you for choosing this Gigabit Color IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking and Conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone.
User Guide SIP-T32G IP Phone Call Waiting on page 71 Major updates have occurred to the following sections since the previous version: vi Basic Network Settings on page 14 Call History Management on page 38 DSS Keys on page 42 Troubleshooting on page 99
Table of Contents About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Changes from Previous Versions ........................................................................................ v Changes from Version70.0 ............................................................................................... v Table of Contents .
User Guide SIP-T32G IP Phone Keypad Lock .................................................................................................................... 24 Audio Settings .................................................................................................................... 27 Volume ............................................................................................................................. 27 Ring Tones ....................................................................
Table of Contents Busy Lamp Field (BLF) ....................................................................................................... 81 BLF List ................................................................................................................................. 84 Shared Line ......................................................................................................................... 85 Call Recording ......................................................................
User Guide SIP-T32G IP Phone x
Overview This chapter provides the overview of the SIP-T32G IP phone. The topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentation If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T32G IP phone are the LCD screen and the keypad.
User Guide SIP-T32G IP Phone Hardware component instructions of the SIP-T32G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information— caller ID, call duration ① LCD Screen • Icons(for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving files! Please wait…") • Time and date ② Power Indicator LED Indicates phone power status.
Overview Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable Registered successfully Registered fail Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Ringer volume is 0 3
User Guide SIP-T32G IP Phone Icons Description Keypad Lock Missed Calls Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Open VPN Conference The default contact photo 4
Overview Power Indicator LED LED Status Description Solid green The phone is powered on. Flashing green The phone is ringing. Off The phone is powered off. Line key LED LED Status Description Solid green The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing. Slow flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as BLF key) LED Status Description Solid green The monitored user is idle.
User Guide SIP-T32G IP Phone changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface. You can customize your phone by pressing the Menu soft key to access the phone user interface.
Overview Options --Call Waiting Phone User Interface Web User Interface √ --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Basic Phone Settings --Language √ --Time & Date √ --Administrator Password √ --Ring Tones √ --Backlight √ --Wallpaper √ --Screensaver √ --Theme √ --Call Waiting √ --Keypad Lock √ --Phone Volume √ --Call History Management √ --BroadSoft Call Log √ √ --Contact Management --Local Directory √ --Blacklist √ --Remote Phonebook --Br
User Guide SIP-T32G IP Phone Options Phone User Interface --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √ Web User Interface --Server Option --Registrar Port --Outbound Status √ --Outbound Proxy √ --Backup Outbound Proxy --NAT Traversal Note --STUN Status √ --STUN Server √ The table above lists most of the feature options. Please refer to the relevant sections for more information.
Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T32G IP phone. The topics include: Packing List Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide SIP-T32G IP Phone Power Adapter Handset & Handset Cord Ethernet Cable Quick Installation Guide & Quick Reference Guide CD-ROM Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone with the components in the packing list: Attach the Stand Connect the Handset and optional Headset Connect the Network and Power 1) Attach the Stand: a. Desk-mounted Method: b. Wall-mounted Method: 2) Connect the Handset and optional Headset: Note A headset is not provided in the packing list.
User Guide SIP-T32G IP Phone 3) Connect the Network and Power: You have two options for power and network connections. Your system administrator will advise you which one to use. AC power Power over Ethernet (PoE) AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2.
Getting Started To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The phone can also share the network with other network device such as a PC (personal computer). It is an optional connection.
User Guide SIP-T32G IP Phone You can view the system status of your phone via phone user interface or web user interface. Available information of phone status includes: Network status including WAN port and LAN port information. Phone status including device model, firmware version and MAC address. Account status indicating the register status of sip accounts. To view the phone status via phone user interface: 1. Press , or press Menu->Status. 2.
Getting Started 2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS in the corresponding fields. 3. Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE username and password.
User Guide SIP-T32G IP Phone If the phone has successfully started up, the idle LCD screen is shown as below. Idle Screen description: No. 1 2 Description This area shows the phone’s time & date. This area shows the phone feature status. For more information you can refer to Icon Instructions on page 3. This area shows the three line key labels. You can also custom the 3 line key as other function. For more information you can refer to DSS Keys on page 42.
Customizing Your Phone You can customize your SIP-T32G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can also handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your phone.
User Guide SIP-T32G IP Phone 2. Press or , or the Switch soft key to select the desired wallpaper image. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also change wallpaper via web user interface at the path Phone->Preference. You can use screensaver that your phone will automatically change the pictures on the screen during periods of user inactivity. You can configure the time out for screensaver and preview screensaver pictures.
Customizing Your Phone enjoyment. You can change the theme for the phone via phone user interface and web user interface. To change the theme via phone user interface: 1. Press Menu->Display->Theme. 2. Press 3. Press the Save soft key to accept the change or the Back soft key to cancel. or to select the desired theme. The following table lists the four themes supported by the T32G IP phone.
User Guide SIP-T32G IP Phone You can configure the backlight status on the LCD screen as the following types: Always on: Backlight is on permanently. 1min, 2min, 5min, 10min, 30min: Backlight is turned off when the phone is inactive for approximately 1min, 2min, 5min, 10min or 30min. To configure the backlight via phone user interface: 1. Press Menu->Display->Backlight. 2. Press or , or the Switch soft key to select the desired level from the Active Level field. 3.
Customizing Your Phone To change the language for the phone user interface: 1. Press Menu->Setting->Basic Settings->Language. 2. Press 3. Press the Save soft key to accept the change. or to select the desired language. Text appears on the LCD screen will change to the selected language. To change the language for the web user interface: 1. Click on Phone->Preference. 2. Select the desired language from the pull-down list of Web Language. 3. Click Confirm to accept the change.
User Guide SIP-T32G IP Phone 4. Press or , or the Switch soft key to select Automatic from the Daylight Saving field. 5. Note Press the Save soft key to accept the change or the Back soft key to cancel. Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone. To configure the time and date manually via phone user interface: 1. Press Menu->Setting->Basic Settings->Time & Date->Manual Setting. 2. Enter the specific date and time. 3.
Customizing Your Phone The date formats you need to know: Date Format Example (2012-7-17) WWW MMM DD Tues Jul 17 DD-MMM-YY 17-Jul-12 YYYY-MM-DD 2012-07-17 DD/MM/YYYY 17/07/2012 MM/DD/YY 07/17/12 DD MMM YYYY 17 Jul 2012 WWW DD MMM Tues 17 Jul You can also configure the time and date settings via web user interface at the path Phone->Preference. You can change the administrator password to protect your phone from unauthorized use.
User Guide SIP-T32G IP Phone You can set the "#" or "*" to perform as a send key while dialing a call. To set the key as send via phone user interface: 1. Press Menu->Features->Key as Send. 2. Press or , or the Switch soft key to select "#" or "*" from the Key as Send field, or select Disable to disable this feature. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone To set the keypad lock PIN via phone user interface: 1. Press Menu->Setting->Basic Settings->Phone Unlock PIN. 2. Enter the Current PIN, New PIN and Confirm PIN in the corresponding fields. 3. Press the Confirm soft key to accept the setting or the Back soft key to cancel. To activate the keypad lock via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin) ->Phone Setting->Lock. 2.
User Guide SIP-T32G IP Phone If the keypad lock feature is activated to be Lock&Answer, an additional icon will appear on the LCD screen. You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing . To configure the timeout for auto lock via web user interface: 1. Click on Phone->Features. 2. Click the “+” sign on the left of the Phone Lock to expand the feature list. 3. Enter the desired time in the Auto Lock Time-out (0~3600s) filed.
Customizing Your Phone To unlock the keypad lock via phone user interface: 1. Press any locked key, the LCD screen prompts “Please Enter PIN:”. 2. Enter the PIN (default PIN: 123). 3. Press the Confirm soft key to unlock the keypad. The icon disappears from the LCD screen. You can long press to lock the keypad again. To deactivate the keypad lock via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin) ->Phone Setting->Lock. 2.
User Guide SIP-T32G IP Phone devices (handset, speakerphone or headset), when the phone is in the dialing interface or during a call. You can also press the Volume key to adjust the ringer volume when the phone is idle. 1. Press to adjust the ringer volume when the phone is in the idle screen. 2. When the phone is during a call, press to adjust the volume of audio device (handset, speakerphone or headset). Note If ringer volume is adjusted to minimum, the icon will appear on the LCD screen.
Customizing Your Phone To select a ring tone for the phone via web user interface: 1. Click on Phone->Preference. 2. Select the desired ring tone from the pull-down list of Ring Tones. 3. Click Confirm to accept the change. To select a ring tone for the account via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Select the desired ring tone from the pull-down list of Ring Tones.
User Guide SIP-T32G IP Phone You can add contacts to your local directory in the following ways: Manually From call history From remote phonebook Adding Contacts Manually To add a contact to the local directory manually: 1. Press Directory->Local Directory. 2. Select the desired contact group (For example, select Contacts). 3. Press the Add soft key. 4. Enter the Name and the Office, Mobile or Other numbers. 5.
Customizing Your Phone 3. Press the Option soft key, and then select Add to Contacts from the prompt list. 4. Enter the contact name. 5. Press the Save soft key to accept the change. The entry is successfully saved in the local directory. Adding Contacts from remote phonebook To add a contact to the local directory from the remote phonebook: 1. Press Directory->Remote Phone Book. 2. Press 3. Press the Option soft key, and then select Move to Contacts from the prompt list. 4.
User Guide SIP-T32G IP Phone To delete a contact from the local directory: 1. Press Directory->Local Directory->Contacts. 2. Press 3. Press the Option soft key, and then select Delete from the prompt list. 4. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel. or to highlight the desired contact. You can also manage the contacts via web user interface at the path Contacts->Contacts->Contacts. Please refer to the instruction above for the parameters’ detail.
Customizing Your Phone You can also click Delete Photo to delete the photo. Note The phone only supports uploading the png, jpg or bmp format files. The maximum resolution of the upload picture is 96*96 pixels. You can only delete the custom photos. If multiple contacts want to use the same custom photo, you need to upload the contact photo again. When there is a coming call from the contact, the phone idle screen will show the contact photo. To place a call to a contact from the local directory: 1.
User Guide SIP-T32G IP Phone 4. Press the Dial soft key. - If only one number of the contact is stored in the local directory, press the Dial soft key to dial out the number. - If multiple numbers of the contact are stored in the local directory, press the Dial soft key to display a list of numbers. Press or to highlight the desired number. Press the Dial soft key to dial out the number. To search for a contact in the local directory: 1. Press Directory->Local Directory. 2.
Customizing Your Phone To import a CSV file of contact list via web user interface: 1. Click on Contacts->Contacts. 2. Click Browse to select a contact list file (file format must be.csv) from your local system. 3. Click Import CSV to import the contact list. Then the phone turns to the preview page, you can then select whether to delete all old contacts while importing the contact list, and select the contact information you want to import into the local directory.
User Guide SIP-T32G IP Phone You can access your corporate directory through your phone. You can add local contacts from the corporate directory. You can also dial a contact from the corporate directory. You can configure your new phone to access up to 5 corporate directories. Contact your system administrator for the access URL of the corporate directory. To configure an access URL for remote phonebook via web user interface: 1. Click on Contacts->Remote Phone Book. 2.
Customizing Your Phone 3. Select Enabled from the pull-down list of Match Remote Phone Book. 4. Enter the refresh period of corporate directory in the Load Remote Phone Book Interval (120~2592000s) field. The default value is 3600 seconds. 5. Click Confirm to accept the change. You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory.
User Guide SIP-T32G IP Phone 4. Click Confirm to accept the change. To access the Broadsoft directory via phone user interface: 1. Press Directory->BroadSoft. 2. Select the desired directory item, and then press the Enter soft key. The phone connects to load the BroadSoft directory, and then displays the desired BroadSoft contact list on the LCD screen. 3. Press the Back soft key to back to the previous interface. To place a call from the Broadsoft directory: 1. Press Directory->BroadSoft. 2.
Customizing Your Phone 3. Press the Save soft key to accept the change or the Back soft key to cancel. To check the call history: 1. Press the History soft key. The LCD screen displays All Calls list. 2. Press or to switch between All Calls, Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Option soft key, and then select Detail from the prompt list. The detailed information of the entry appears on the LCD screen.
User Guide SIP-T32G IP Phone 5. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel. You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed.
Customizing Your Phone To access the BroadSoft call log via phone user interface: 1. Press Menu->History->Network Call Log. 2. Select the desired call log menu, and then press the Enter soft key. The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. 3. Press the Back soft key to back to the previous interface. To check the BroadSoft call log: 1. Press Menu->History->Network Call Log. 2.
User Guide SIP-T32G IP Phone Physically connect your headset, refer to Phone Installation on page 11 and activate/deactivate it for use. To activate the headset mode: 1. Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the line key or the Answer soft key to answer a call, the call will connect to your headset automatically. To deactivate the headset mode: 1. Press again on the phone.
Customizing Your Phone You can also configure the memory key via web user interface at the path DSS Key->Line Key.
User Guide SIP-T32G IP Phone If Auto is selected from the Account ID field, press the DSS key when the phone is idle, you can play a call using the first registered account. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember.
Customizing Your Phone Account ID (the account this feature will be applied to) Label (key label displays on the LCD screen) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF.
User Guide SIP-T32G IP Phone quickly. You should configure the remote phonebook in advance. For more information, refer to Remote Phonebook on page 36. Dependencies: Type (Key Event) Key Type (XML Phone Book) Phone Book Name (the remote group name you want to access if the remote phonebook is configured) Label (key label displays on the LCD screen) Usage: Press the DSS key to access the remote group specified in the Phone Book Name field.
Customizing Your Phone Label (key label displays on the LCD screen) Usage: Press the DSS key to access the BroadSoft group specified in the BroadSoft Name field. Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 72. Dependencies: Type (Key Event) Key Type (Conf) Label (key label displays on the LCD screen) Usage: Press the DSS key during an active call to set up a conference with the number specified in the Value field.
User Guide SIP-T32G IP Phone specified in the Value field displays on the LCD screen, and then you can perform the blind, attended or semi-attended transfer. Note You can configure the transfer mode on DSS key via web user interface at the path Phone->Features->Transfer Settings. For more information on how to configure the transfer mode on DSS key, refer to Busy Lamp Field (BLF) on page 81.
Customizing Your Phone SMS You can use this key feature to quick access the text message feature. For more information, refer to Short Message Service (SMS) on page 94. Dependencies: Type (Key Event) Key Type(SMS) Label (key label displays on the LCD screen) Usage: Press the DSS key when the phone is idle to access the text message feature. Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time.
User Guide SIP-T32G IP Phone Dependencies: Type (Key Event) Key Type (Keypad Lock) Label (key label displays on the LCD screen) Usage: Press the DSS key to immediately lock the keypad of your phone instead of long pressing . You can customize the soft keys, navigation keys and function keys on the keypad. To customize the programmable keys via web user interface: Note 1. Click on DSS Key->Programmable Key. 2. Customize specific features for these keys. 3. Click Confirm to accept the change.
Customizing Your Phone The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disable from the Activation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide SIP-T32G IP Phone lines with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T32G IP phone processes the inputs received from your phone keypad. The SIP-T32G IP phone supports the following dial plan features: Replace Rule Dial-now Area Code Block Out The basic expression syntax you need to know: Syntax Description The dot "." can be used as a placeholder or multiple placeholders for . any character. Example: "12.
Customizing Your Phone is configured as "Number: 1" and "Replace: 1234567", when you try to dial out the number “1234567”, you just need to enter “1” on the phone and then press the Send soft key. To add a replace rule via web user interface: 1. Click on Phone->Dial Plan->Replace Rule. 2. Enter the string (e.g. 2xx) in the Number field. 3. Enter the string (e.g. 12345) in the Replace field. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click ADD to add the replace rule.
User Guide SIP-T32G IP Phone To add a dial-now rule via web user interface: 1. Click on Phone->Dial Plan->Dial-now. 2. Enter the desired value (e.g. 1234) in the Dial-now Rule field. 3. Enter the desired line ID in the Account field or leave it blank. 4. Click ADD to add the dial-now rule. 5. Click Save to accept the change. When you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without pressing any key.
Customizing Your Phone You can block the dialing of specific numbers. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number". To add a block out number via web user interface: 1. Click on Phone->Dial Plan->Block Out. 2. Enter the desired value in the Block Out Number field. 3. Enter the desired line ID in the Account field or leave it blank. 4. Click Confirm to add the block out number.
User Guide SIP-T32G IP Phone Note 2. Click the “+” sign on the left of the General Information to expand the feature list. 3. Select Enabled from the pull-down list of Live Dialpad. 4. Enter the desired delay time (0~14s) in the Inter Digit Time (1~14) (seconds) field. 5. Click Confirm to accept the change. The default delay time of live dialpad feature is 4s. You can configure live dialpad via web user interface only.
Basic Call Features The SIP-T32G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T32G IP phone.
User Guide SIP-T32G IP Phone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results. For more information, refer to Contact Management on page 29 and Call History Management on page 38.
Basic Call Features To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press , , or the Send soft key.
User Guide SIP-T32G IP Phone Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and the headset mode deactivated, press the Answer soft key.
Basic Call Features If you are using the speakerphone, press Note or the Cancel soft key. To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it. To redial the last placed call from your phone: 1. Press twice. A call to your last placed call is attempted. To redial a previously placed call from your phone: 1. Press 2. Press when the phone is idle.
User Guide SIP-T32G IP Phone 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the LCD screen. You can also configure auto answer via web user interface at the path Account. Note The auto answer feature is not applicable to answer another incoming call automatically when there is an active call on the phone. You can enable the auto redial feature to redial the phone number automatically when the called party is busy.
Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for a period of time or press the OK soft key to redial the phone number. The phone will retry as many times as you configured until the called party is idle.
User Guide SIP-T32G IP Phone You can also configure call completion via web user interface at the path Phone->Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key, the phone returns to the idle screen and call completion is activated. 2. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: 3.
Basic Call Features 4. Press or , or the Switch soft key to select Call Return from the Key Type field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a call return key via web user interface at the path DSS Key. You can mute the microphone of the active audio device during an active call, and then the other party cannot hear you. To mute a call: 1. Press during an active call. The phone LCD screen indicates that the call is on mute.
User Guide SIP-T32G IP Phone The phone LCD screen shows the call is on hold and the line key LED flashes green. Note The phone will beep softly every 30 seconds to remind you that you still have a call on hold. To resume a held call: 1. Press the Resume soft key. Multiple Calls on Hold: If multiple calls are placed on hold, press or to switch between the calls, and then press the Resume soft key to retrieve the desired call.
Basic Call Features The icon on the idle screen indicates that the Do Not Disturb mode is enabled. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of the missed calls) will prompt on the LCD screen. Note The Do Not Disturb feature is local to the phone, and may be overridden by the server settings. For more information, contact your system administrator. To specify the DND authorized numbers via web user interface: 1. Click on Phone->Features. 2.
User Guide SIP-T32G IP Phone a.) If you select Always Forward: 1) Press or , or the Switch soft key to select Enable from the Always field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. b.) If you select Busy Forward: 1) Press or , or the Switch soft key to select Enable from the Busy field.
Basic Call Features 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon on the idle screen indicates the call forward is enabled. You can also configure forward feature via web user interface at the path Phone->Features->Forward. Note You can also enter the SIP URL or IP address in the Forward to field.
User Guide SIP-T32G IP Phone Dynamic Forwarding To forward an incoming call to another party: 1. 2. 3. When the phone is ringing, press the Forward soft key. Enter the number you want to forward the incoming call to. Press , ,or the Send soft key. The LCD screen prompts a call forward message. You can transfer a call to another party in one of the three ways: Blind Transfer: Transfer a call directly to another party without consulting.
Basic Call Features 4. Press or the Transfer soft key to complete the transfer when receiving ringback. To perform an attended transfer: 1. Press or the Transfer soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press 4. After the party answers the call, press or to dial out. or the Transfer soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset.
User Guide SIP-T32G IP Phone You can create a conference with other parties using the phone’s local conference feature. You can create a conference between an active call and a call on hold (on the same or another line) by pressing the Conf soft key. The network conference feature allows you to add and remove specific conference parties. Note The network conference feature is not available on all servers. For more information, contact your system administrator.
Basic Call Features You can use network conference feature on the SIP-T32G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call. Invite another party into an active conference call. To use this feature, contact your system administrator for the network conference-URI in advance, and configure the phone via web user interface: 1. Click on Account->Advanced. 2.
User Guide SIP-T32G IP Phone You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible indication on the LCD screen. Note Call Park feature is not available on all servers.
Basic Call Features The system establishes call between phone C and B. Note The call park feature code and call park retrieve feature code are predefined on the system server. Contact your system administrator for more information. If the parked call is not retrieved within a period of time assigned by the system, the phone performing call park feature will receive call back. You can use call pickup feature to answer someone else’s incoming call on the phone.
User Guide SIP-T32G IP Phone Note 4. Enter the direct call pickup code in the Direct Call Pickup Code field. 5. Click Confirm to accept the change. The direct pickup code above is configured on a global, which applies to all accounts. To configure the direct call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4.
Basic Call Features The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the specific phone receives an incoming call. 3. Enter the specific phone number. 4. Press the DPickup soft key. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface. You can pick up the call by pressing the direct pickup key directly.
User Guide SIP-T32G IP Phone 5. Note Click Confirm to accept the change. The group pickup code above is configured on a global, which applies to all accounts. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call in the group: 1.
Basic Call Features You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone. For example, you want to call to consult some of the services, but you don’t want to be harassed. Note The anonymous call feature is not available on all servers. Contact your system administrator for the anonymous call on code and off code. To configure anonymous call via phone user interface: 1. Press Menu->Features->Anonymous Call. 2.
User Guide SIP-T32G IP Phone You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. To configure anonymous call rejection via phone user interface: 1. Press Menu->Features->Anonymous Call. 2. Press or , or the Switch soft key to select the desired line from the Line ID field. 3.
Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T32G IP phone. The topics include: Busy Lamp Field (BLF) BLF List Shared Line Call Recording Hot Desking Intercom Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator. You can use the BLF feature to monitor a specific user for status changes on the phone.
User Guide SIP-T32G IP Phone 7. (Optional.) Enter the pickup code in the Extension field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the BLF key via web user interface at the path DSS Key.
Advanced Phone Features The caller ID appears on the LCD screen (if enabled). In the following figure, the phone LCD screen shows an incoming call from 2505 on the monitored line. When there is a conversation on the IP phone, you can handle the active call differently depending on the transfer mode on DSS key. To configure the transfer mode on DSS key via web user interface: 1. Click on Phone->Features. 2. Click the “+” sign on the left of the Transfer Settings to expand the feature list. 3.
User Guide SIP-T32G IP Phone For more information on performing call transfer, refer to Call Transfer on page 70. 4. Click Confirm to accept the change. You can use the BLF List feature to monitor a list of users defined by your system administrator. For example, your system administrator enables BLF List, and creates a BLF List URI (e.g., BLFList@example.com) including a list of user1, user2 and user3 on the server. The BLF List keys on the IP phone can present the status of user1, user2 and user3.
Advanced Phone Features 6. Note Click Confirm to accept the change. For more information about the BLF List pickup and BLF List barge in feature, contact your system administrator. You can configure the BLF List settings via web user interface only. To assign BLF List keys via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select BLF List from the Type field. 4.
User Guide SIP-T32G IP Phone To place a call on hold: 1. Press the shared line key or the Hold soft key when there is an active call on the shared line. The shared line key LED illuminates flashing when the shared line call is placed on hold. For more Shared Line key LED indications, refer to LED Instructions on page 5. To retrieve a call placed on hold: Do one of the following: Press the Resume soft key on the hold phone when there is a public held call on the - shared line.
Advanced Phone Features 4. Press or , or the Switch soft key to select Record from the Key Type field. 5. (Optional.) Enter the record label in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL Record key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. Enter the URL (e.g. http://10.1.2.224/phonerecording.cgi) in the URL Record filed. 5.
User Guide SIP-T32G IP Phone Recording status indications you need to know: Circumstance Icons on the LCD screen A recording is started appears on the LCD screen A recording cannot be started appears for 1 second A recording cannot be stopped appears for 1 second, then goes back The recording box is full appears for 1 second The cannot be recorded appears for 1 second You can listen to the recordings stored on your server system.
Advanced Phone Features 6. Leave the Value field blank. 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a hot desking key via web user interface at the path DSS Key. To use hot desking: 1. Press the hot desking key when the phone is idle. The phone prompts the following warning: 2. Press the OK soft key, all currently configured accounts will be unregistered immediately and their configuration data will be removed from the phone.
User Guide SIP-T32G IP Phone Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer the incoming intercom calls. Note The intercom feature is not available on all servers. Contact your system administrator for more information. To configure an intercom key via phone user interface: 1.
Advanced Phone Features when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Intercom features Accept Intercom Intercom Mute Warning Tone Description Allows you to enable or disable the IP phone to automatically answer an incoming intercom call.
User Guide SIP-T32G IP Phone Intercom Mute You can mute or un-mute the microphone on the phone for intercom calls automatically. If Intercom Mute is enabled, the microphone is muted for intercom calls. If Intercom Mute is disabled, the microphone is un-muted for incoming calls. Intercom Mute is disabled by default. Warning Tone You can enable or disable the phone to play a warning tone when receiving an intercom call.
Advanced Phone Features 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure an ACD key via web user interface at the path DSS Key. To use the ACD feature: 1. Press the ACD key when the phone is idle. The phone LCD screen prompts you the following information: User ID: the phone number used to log in the queue. Password: the password used to log in the queue. 2. Note Press the Log In soft key to login.
User Guide SIP-T32G IP Phone You can send and receive text messages using the SIP-T32G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone LCD screen will prompt receiving new text messages with the number of waiting messages (example: 3 New Text Message) and a flashing icon. Note The SMS feature is not available on all servers. Contact your system administrator for more information. To read a text message: Note 1.
Advanced Phone Features from the From field. 5. Enter the number you want to send the message to in the To field. 6. Press the Send soft key to send the message or the Back soft key to cancel. You can also send a text message via web user interface at the path Phone->SMS. To reply a text message: 1. Press Menu->Messages->Text Message->Inbox. 2. Select the desired message and press the Reply soft key. 3. Compose the new text message. You can press the abc soft key to change the input mode. 4.
User Guide SIP-T32G IP Phone 4. Note Press the Yes soft key to delete this message or the No soft key to cancel. You can also delete all text messages by pressing the Delete soft key and then select Delete All. You can refer to the above steps. You can also delete a specific message after retrieving by pressing the Delete soft key. You can leave voice mails for someone else on the SIP-T32G IP phone. You can also listen to the voice mails stored in a centralized location.
Advanced Phone Features 4. Note Press the Save soft key to accept the change or the Back soft key to cancel. Voice mail access code must be predefined on the system server. Contact your system administrator for the more information. To listen to the voice mails: 1. When the phone user interface prompts receiving new voice mails, press or the Connect soft key to dial out the access voice mail code. 2. Note Follow the voice prompt to listen to the voice mails.
User Guide SIP-T32G IP Phone The MWI Subscription parameters you need to know: Options Subscribe for MWI MWI Subscription Period Description Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone re-sends a MWI subscription before expiring. To enable MWI subscription via web user interface: 1. Click on Account->Advanced. 2. Select Enabled from the pull-down list of Subscribe for MWI. 3.
Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T32G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
User Guide SIP-T32G IP Phone Why doesn’t the phone ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 27. Why can’t I receive calls? Check the SIP registration with your system administrator. Check DND (Do Not Disturb) mode is turned off on your phone. Refer to Do Not Disturb (DND) on page 66. Check call forward feature is disabled on the phone.
Troubleshooting 2. Note Click Reboot to reboot the IP phone. Any reboot of your phone may take a few minutes. How to reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting. We recommend asking your system administrator for advice before resetting your phone. To reset your phone via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin). 2.
User Guide SIP-T32G IP Phone 2. Select 6 from the pull-down list of Log Level. 3. Click Confirm to accept the change. The web user interface prompts “Do you want to restart your machine?”. 4. Click OK to reboot the phone. After rebooting the phone, you can export a 6 level system log through the following steps. 5. Mark the Local radio box in the Export System Log field. 6. Click Export to open file download window, and then save the file to your local system.
Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide SIP-T32G IP Phone Keep the device dry and free of dusts. Place the device on a stable and level platform. Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials.
Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali
User Guide SIP-T32G IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 106 Time Zone Name Hungary(Budapest) Italy(Rome) Luxembourg(Luxembourg) Macedonia(Sko
Index E A About This Guide v Account Registration 50 Account Management 50 Adding Contacts 30 Administrator password 23 Anonymous Call 77 Anonymous Call Rejection 80 Answering Calls 59 Area Code 54 Audio Settings 27 Auto Answer 61 Auto Redial 62 Automatic Call Distribution (ACD) B Backlight 19 Basic Network Settings 14 Blacklist 35 BLF list 84 Block Out 55 BroadSoft Call Log 40 BroadSoft Phonebook 37 Busy Lamp Field (BLF) 81 C Call Completion 63 Call Forward 67 Call History Management 38 Call Hold/Resume
User Guide SIP-T32G IP Phone Phone User Interface 6 Placing Calls 57 Placing Calls to Contacts 32 Programmable Keys 50 O Outgoing intercom Calls Overview 1 90 R Redialing Numbers Registration 15 Regulatory Notices Remote Phonebook Replace Rule 52 Ring Tones 28 61 103 36 S Safety Instructions 103 Screensaver 18 Searching for Contacts 34 Semi-attended Transfer 70 Service Agreements 103 Shared Lines 85 Short Message Service (SMS) System Customizations 42 T Theme 18 Time and Date 21 Time Zones 105 Troubles
