Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, phot ocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Yealink SIP-T32G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing this Gigabit Color IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking and Conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone.
User Guide for the SIP-T32G IP Phone Packaging Contents on page 9 Phone Installation on page 10 The following sections are new: Administrator Password on page 23 BroadSoft Phonebook on page 37 BroadSoft Call Log on page 40 Auto Answer on page 61 Auto Redial on page 62 Call Completion on page 63 Call Waiting on page 71 Major updates have occurred to the following sections: vi Basic Network Settings on page 14 Call History Management on page 38 DSS Keys on pag
Table of Contents About This Guide................................................................ v In This Guide ................................................................................................................ v Summary of Changes.................................................................................................. v Changes for Release 70, Guide Version 70. 3 ............................................................ v Changes for Release 70, Guide Version 70. 2 ...........
User Guide for the SIP-T32G IP Phone Administrator Password.......................................................................................... 23 Key as Send ............................................................................................................ 24 Keypad Lock ........................................................................................................... 24 Audio Settings ................................................................................................
Table of Contents Advanced Phone Features ................................................ 81 Busy Lamp Field (BLF) ............................................................................................... 81 BLF List ....................................................................................................................... 84 Shared Line ............................................................................................................... 85 Call Recording ......................
User Guide for the SIP-T32G IP Phone x
Overview This chapter provides the overview of the SIP-T32G IP phone. The topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentation If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T32G IP phone are the LCD screen and the keypad.
User Guide for the SIP-T32G IP Phone Hardware component instructions of the SIP-T32G IP phone are: It e m De s cript ion Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information— caller ID, call duration ① LCD Screen • Icons(for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving files! Please wait…") • Time and date ② Power Indicator LED Indicates phone power status.
Overview Icons appearing on the phone LCD screen are described in the following table : Icons De s cript ion Network is unavailable Registered successfully Register failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Ringer volume is 0 3
User Guide for the SIP-T32G IP Phone Icons De s cript ion Keypad Lock Missed Calls Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Open VPN Conference The default contact photo 4
Overview P ower Indicator LED L ED St at us De s cript ion Solid green The phone is powered on. Flashing green The phone is ringing. Off The phone is powered off. L ine key LED L ED St at us De s cript ion Solid green The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing. Slow flashing green The call is placed on hold. Off The line is inactive.
User Guide for the SIP-T32G IP Phone changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface. You can customize your phone by pressing the Menu soft key to access the phone user interface.
Overview O pt ions P hone User Interface We b User Inte rf ace --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Bas ic Phone Settings --Language √ --Time & Date √ --Administrator Password √ --Ring Tones √ --Backlight √ --Wallpaper √ --Screensaver √ --Theme √ --Keypad Lock √ --Phone Volume √ --Call History Management √ --BroadSoft Call Log √ √ --Contact Management --Local Directory √ --Blacklist √ --Remote Phonebook --BroadSoft Phonebook √ --Dial P
User Guide for the SIP-T32G IP Phone O pt ions P hone User Interface --Register Name √ --User Name √ --Password √ --SIP Server √ We b User Inte rf ace --Server Option --Registrar Port --Outbound Status √ --Outbound Proxy √ --Backup Outbound Proxy --NAT Traversal Not e --STUN Status √ --STUN Server √ The table above lists most of the feature options. Please refer to the relevant sections for more information. The following table shows documentations available for the SIP-T32G IP phone.
Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T32G IP phone. The topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T32G IP Phone Power A dapter (Optional) Handset & Handset Cord Et hernet Cable Q uick Installation Guide & Quick Reference Guide Check the list before installation. If you find anything missing, contact your system administrator. If your phone is already installed, proceed to Phone Initialization on page 13.
Getting Started Connect the Handset and optional Headset Connect the Network and Power 1) A t tach the Stand: a. De sk-mounted Method: b. Wall-mounted Method: 2) Connect the Handset and optional Headset: Not e The headset should be purchased separately. 3) Connect the Network and Power: You have two options for power and network connections. Your system administrator will advise you which one to use.
User Guide for the SIP-T32G IP Phone AC Power (Optional) To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2. Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the SIP-T32G IP phone can be powered from a PoE (IEEE 802.
Getting Started After your phone has been powered up, the system boots up and performs the following steps: A utomatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Initializing…Please wait" during the initialization. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain its valid network settings (e.g.
User Guide for the SIP-T32G IP Phone If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually. To configure a static IP address via phone user interface: 1. Press Me nu->Setting->Advanced Settings (password: admin) ->Ne twork->WAN Port ->Static IP Client. 2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS in the corresponding fields. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
Getting Started Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready to use. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 50. If the phone has successfully started up, the idle LCD screen is shown as below.
User Guide for the SIP-T32G IP Phone 16
Customizing Your Phone You can customize your SIP-T32G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can also handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T32G IP Phone 2. Press or , or the Switch soft key to select the desired wallpaper image. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also change wallpaper via web user interface at the path P hone->Preference. You can use screensaver that your phone will automatically change the pictures on the screen during periods of user inactivity. You can configure the time out for screensaver and preview screensaver pictures.
Customizing Your Phone The theme can make your phone display personalized desktop and distinctive visual enjoyment. You can change the theme for the phone via phone user interface and web user interface. To change the theme via phone user interface: 1. Press Me nu->Display->Theme. 2. Press 3. Press the Save soft key to accept the change or the Back soft key to cancel. or to select the desired theme. The following table lists the four themes supported by the T32G IP phone.
User Guide for the SIP-T32G IP Phone You can configure the backlight status on the LCD screen as the following types: A lways on: Backlight is on permanently. 1 min, 2min, 5min, 10min, 30min: Backlight is turned off when the phone is inactive for approximately 1min, 2min, 5min, 10min or 30min. To configure the backlight via phone user interface: 1. Press Me nu->Display->Backlight. 2. Press or , or the Switch soft key to select the desired level from the A ct ive L e vel field. 3.
Customizing Your Phone To change the language for the phone user interface: 1. Press Me nu->Setting->Basic Settings->Language. 2. Press 3. Press the Save soft key to accept the change. or to select the desired language. Text displayed on the LCD screen will change to the selected language. To change the language for the web user interface: 1. Click on P hone->Preference. 2. Select the desired language from the pull-down list of We b Language. 3. Click Conf irm to accept the change.
User Guide for the SIP-T32G IP Phone 4. Press or , or the Switch soft key to select A ut omatic from the Day light Sav ing field. 5. Not e Press the Save soft key to accept the change or the Back soft key to cancel. Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone. To configure the time and date manually via phone user interface: 1. Press Me nu->Setting->Basic Settings->Time & Date->Manual Setting. 2. Enter the specific date and time. 3.
Customizing Your Phone The date formats you need to know: Dat e F ormat Ex ample (2012-7-17) WWW MMM DD Tues Jul 17 DD-MMM-YY 17- Jul-12 YYYY-MM-DD 2012-07-17 DD/MM/YYYY 17/07/2012 MM/DD/YY 07/17/12 DD MMM YYYY 17 Jul 2012 WWW DD MMM Tues 17 Jul You can also configure the time and date settings via web user interface at the path P hone->Preference. You can change the administrator password to protect your phone from unauthorized use.
User Guide for the SIP-T32G IP Phone You can set the "#" or "*" to perform as a send key while dialing a call. To s et the key as send via phone user interface: 1. Press Me nu->Features->Key as Send. 2. Press or , or the Switch soft key to select "#" or "*" from the Ke y as Send field, or select Dis able to disable this feature. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone To s et the keypad lock PIN via phone user interface: 1. Press Me nu->Setting->Basic Settings->Phone Unlock PIN. 2. Enter the Current PIN, Ne w PIN and Confirm PIN in the corresponding fields. 3. Press the Confirm soft key to accept the setting or the Back soft key to cancel. To activate the keypad lock via phone user interface: 1. Press Me nu->Setting->Advanced Settings (password: admin) ->P hone Se tting->Lock. 2.
User Guide for the SIP-T32G IP Phone If the keypad lock feature is activated to be L ock&Answer, an additional icon will appear on the LCD screen. You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing . To configure the timeout for auto lock via web user interface: 1. Click on P hone->Features. 2. Click the “+” sign on the left of the P hone Lock to expand the feature list. 3. Enter the desired time in the Auto Lock Time-out (0~3600s) field.
Customizing Your Phone To unlock the keypad lock via phone user interface: 1. Press any locked key, the LCD screen prompts “Please Enter PIN:”. 2. Enter the PIN (default PIN: 123). 3. Press the Confirm soft key to unlock the keypad. The icon disappears from the LCD screen. You can long press to lock the keypad again. To deactivate the keypad lock via phone user interface: 1. Press Me nu->Setting->Advanced Settings (password: admin) ->P hone Se tting->Lock. 2.
User Guide for the SIP-T32G IP Phone You can press the Volume key to adjust the receiver volume of currently used audio devices (handset, speakerphone or headset), when the phone is in the dialing interface or during a call. You can also press the Volume key to adjust the ringer volume when the phone is idle. 1. Press to adjust the ringer volume when the phone is in the idle screen. 2. When the phone is during a call, press to adjust the volume of audio device (handset, speakerphone or headset).
Customizing Your Phone 2. Press or to select the desired ring tone. 3. Press the Save soft key to accept the change or the Back soft key to cancel. To s elect a ring tone for the phone via web user interface: 1. Click on P hone->Preference. 2. Select the desired ring tone from the pull-down list of Ring Tones. 3. Click Conf irm to accept the change. To s elect a ring tone for the account via web user interface: 1. Click on A ccount. 2.
User Guide for the SIP-T32G IP Phone BroadSoft Phonebook The built-in phone directory stores the names and phone numbers of your contacts. You can store up to 300 contacts in your phone's local directory. You can add, edit, dele te or search for a contact in the local directory. You can also dial a contact from the local directory.
Customizing Your Phone Adding Contacts from Call History To add a contact to the local directory from the call history: 1. Press the History soft key. 2. Press 3. Press the O ption soft key, and then select A dd t o Contacts from the prompt list. 4. Enter the contact name. 5. Press the Save soft key to accept the change. or to highlight the desired entry. The entry is successfully saved in the local directory.
User Guide for the SIP-T32G IP Phone 3. Press the O ption soft key, and then select De t ail from the prompt list. 4. Press 5. Press the Save soft key to accept change or the Back soft key to cancel. or to highlight the contact information and then edit. To delete a contact from the local directory: 1. Press Directory->Local Directory->Contacts. 2. Press 3. Press the O ption soft key, and then select De lete from the prompt list. 4.
Customizing Your Phone You can also click De lete Photo to delete the photo. Not e The phone only supports uploading the png, jpg or bmp format files. The maximum resolution of the upload picture is 96*96 pixels. You can only delete the custom photos. If multiple contacts want to use the same custom photo, you need to upload the contact photo again. When there is a coming call from the contact, the phone idle screen will show the contact photo. To place a call t o a contact from the local directory: 1.
User Guide for the SIP-T32G IP Phone 4. Press the Dial soft key. - If only one number of the contact is stored in the local directory, press the Dial soft key to dial out the number. - If multiple numbers of the contact are stored in the local directory, press the Dial soft key to display a list of numbers. Press or to highlight the desired number. Press the Dial soft key to dial out the number. To s earch for a contact in the local directory: 1. Press Directory->Local Directory. 2.
Customizing Your Phone To import a CSV file of contact list via web user interface: 1. Click on Contacts->Contacts. 2. Click Browse to select a contact list file (file format must be.csv) from your local system. 3. Click Import CSV to import the contact list. Then the phone turns to the preview page, you can then select whether to delete all old contacts while importing the contact list, and select the contact information you want to import into the local directory.
User Guide for the SIP-T32G IP Phone You can access your corporate directory through your phone. You can add local contacts from the corporate directory. You can also dial a contact from the corporate directory. You can configure your new phone to access up to 5 corporate directories. Contact your system administrator for the access URL of the corporate directory. To configure an access URL for remote phonebook via web user interface: 1. Click on Contacts->Remote Phone Book. 2.
Customizing Your Phone 3. Select Enabled from the pull-down list of Mat ch Remote Phone Book. 4. Enter the refresh period of corporate directory in the L oad Remote Phone Book Int erval (120~2592000s) field. The default value is 3600 seconds. 5. Click Conf irm to accept the change. You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory.
User Guide for the SIP-T32G IP Phone 4. Click Conf irm to accept the change. To access the Broadsoft directory via phone user interface: 1. Press Directory->BroadSoft. 2. Select the desired directory item, and then press the Enter soft key. The phone connects to load the BroadSoft directory, and then displays the desired BroadSoft contact list on the LCD screen. 3. Press the Back soft key to back to the previous interface. To place a call f rom the Broadsoft directory: 1.
Customizing Your Phone 3. Press the Save soft key to accept the change or the Back soft key to cancel. To check t he call history: 1. Press the History soft key. The LCD screen displays A ll Calls list. 2. Press or to switch between A ll Calls, Dialed Calls, Re ceived Calls, Missed Calls and F orwarded Calls. 3. Press or to select the desired entry. 4. Press the O ption soft key, and then select De t ail from the prompt list. The detailed information of the entry appears on the LCD screen.
User Guide for the SIP-T32G IP Phone 5. Press the O K soft key to confirm the deleting or the Can cel soft key to cancel. You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed.
Customizing Your Phone To access the BroadSoft call log via phone user interface: 1. Press Me nu->History->Network Call Log. 2. Select the desired call log menu, and then press the Enter soft key. The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. 3. Press the Back soft key to back to the previous interface. To check t he BroadSoft call log: 1. Press Me nu->History->Network Call Log. 2.
User Guide for the SIP-T32G IP Phone Physically connect your headset, refer to Phone Installation on page 10 and activate/deactivate it for use. To activate the headset mode: 1. Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the line key or the A nswer soft key to answer a call, the call will connect to your headset automatically. To deactivate the headset mode: 1. Press again on the phone.
Customizing Your Phone You can also configure the memory key via web user interface at the path DSS Ke y->Line Key.
User Guide for the SIP-T32G IP Phone If A ut o is selected from the A ccount ID field, press the DSS key when the phone is idle, you can play a call using the first registered account. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember.
Customizing Your Phone Account ID (the account this feature will be applied to) Label (key label displays on the LCD screen) Value (the group pickup feature code) Us age: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF.
User Guide for the SIP-T32G IP Phone quickly. You should configure the remote phonebook in advance. For more information, refer to Remote Phonebook on page 36. De pendencies: Type (Key Event) Ke y Type (XML Phone Book) P hone Book Name (the remote group name you want to access if the remote phonebook is configured) Label (key label displays on the LCD screen) Usage: Press the DSS key to access the remote group specified in the Phone Book Name field.
Customizing Your Phone Label (key label displays on the LCD screen) Us age: Press the DSS key to access the BroadSoft group specified in the BroadSoft Name field. Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 72. De pendencies: Type (Key Event) Ke y Type (Conf) Label (key label displays on the LCD screen) Us age: Press the DSS key during an active call to set up a conference with the number specified in the Value field.
User Guide for the SIP-T32G IP Phone specified in the Value field displays on the LCD screen, and then you can perform the blind, attended or semi-attended transfer. Not e You can configure the transfer mode on DSS key via web user interface at the path Ph o ne->Features->Transfer Settings. For more information on how to configure the transfer mode on DSS key, refer to Busy Lamp Field (BLF) on page 81.
Customizing Your Phone SMS You can use this key feature to quick access the text message feature. For more information, refer to Short Message Service (SMS) on page 94. De pendencies: Type (Key Event) Ke y Type (SMS) Label (key label displays on the LCD screen) Us age: Press the DSS key when the phone is idle to access the text message feature. G roup Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time.
User Guide for the SIP-T32G IP Phone De pendencies: Type (Key Event) Ke y Type (Keypad Lock) Label (key label displays on the LCD screen) Us age: Press the DSS key to immediately lock the keypad of your phone instead of long pressing . You can customize the soft keys, navigation keys and function keys on the keypad. To customize the programmable keys via web user interface: Not e 1. Click on DSS Key->Programmable Key. 2. Customize specific features for these keys. 3.
Customizing Your Phone The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Me nu->Setting->Advanced Settings (password: admin) ->A ccounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disable from the A ct ivation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T32G IP Phone lines with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T32G IP phone processes the inputs received from your phone keypad. The SIP-T32G IP phone supports the following dial plan features: Replace Rule Dial-now Area Code Block Out The basic expression syntax you need to know: Sy nt ax De s cript ion The dot "." can be used as a placeholder or multiple placeholders for . any character. Example: "12.
Customizing Your Phone is configured as "Number: 1" and "Replace: 1234567", when you try to dial out the number “1234567”, you just need to enter “1” on the phone and then press the Send soft key. To add a replace rule via web user interface: 1. Click on P hone->Dial Plan->Replace Rule. 2. Enter the string (e.g., 2xx) in the Number field. 3. Enter the string (e.g., 12345) in the Re place field. 4. Enter the desired line ID in the A ccount field or leave it blank. 5.
User Guide for the SIP-T32G IP Phone To add a dial-now rule via web user interface: 1. Click on P hone->Dial Plan->Dial-now. 2. Enter the desired value (e.g., 1234) in the Dial-now Rule field. 3. Enter the desired line ID in the A ccount field or leave it blank. 4. Click A DD to add the dial-now rule. 5. Click Sav e to accept the change. When you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without pressing any key.
Customizing Your Phone You can block the dialing of specific numbers. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number". To add a block out number via web user interface: 1. Click on P hone->Dial Plan->Block Out. 2. Enter the desired value in the Block Out Number field. 3. Enter the desired line ID in the A ccount field or leave it blank. 4. Click Conf irm to add the block out number.
User Guide for the SIP-T32G IP Phone Not e 2. Click the “+” sign on the left of the G e neral Information to expand the feature list. 3. Select Enabled from the pull-down list of L ive Dialpad. 4. Enter the desired delay time (0~14s) in the Int er Digit Time (1~14) (seconds) field. 5. Click Conf irm to accept the change. The default delay time of live dialpad feature is 4s. You can configure live dialpad via web user interface only.
Basic Call Features The SIP-T32G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T32G IP phone.
User Guide for the SIP-T32G IP Phone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results. For more information, refer to Contact Management on page 29 and Call History Management on page 38.
Basic Call Features To place a call using t he headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Se nd soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press , , or the Se nd soft key.
User Guide for the SIP-T32G IP Phone A nswering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and the headset mode deactivated, press the A ns wer soft key.
Basic Call Features If you are using the speakerphone, press Not e or the Cancel soft key. To end a call pl aced on hold, yo u can press the Can cel soft key to end the call directly, or press the Re sume soft key to resume the call before ending it. To redial the last placed call from your phone: 1. Press twice. A call to your last placed call is attempted. To redial a previously placed call from your phone: 1. Press 2. Press when the phone is idle.
User Guide for the SIP-T32G IP Phone 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the LCD screen. You can also configure auto answer via web user interface at the path A ccount. Not e The auto answer feature is not applicable to answer another incoming call automatically when there is an active call on the phone. You can enable the auto redial feature to redial the phone number automatically when the called party is busy.
Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the O K soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for a period of time or press the O K soft key to redial the phone number. The phone will retry as many times as you configured until the called party is idle.
User Guide for the SIP-T32G IP Phone You can also configure call completion via web user interface at the path P hone->Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the O K soft key, the phone returns to the idle screen and call completion is activated. 2. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: 3.
Basic Call Features 4. Press or , or the Swit ch soft key to select Call Return from the Key Type field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a call return key via web user interface at the path DSS Key. You can mute the microphone of the active audio device during an active call, and then the other party cannot hear you. To mute a call: 1. Press during an active call. The phone LCD screen indicates that the call is on mute.
User Guide for the SIP-T32G IP Phone The phone LCD screen shows the call is on hold and the line key LED flashes green. Not e The phone will beep softly every 30 seconds to remind you that you still have a call on hold. To resume a held call: 1. Press the Re sume soft key. Multiple Calls on Hold: If multiple calls are placed on hold, press or to switch between the calls, and then press the Re s ume soft key to retrieve the desired call.
Basic Call Features The icon on the idle screen indicates that the Do Not Disturb mode is enabled. Incoming calls will be rejected automatically and "n Ne w Missed Call(s)" ("n" indicates the number of the missed calls) will prompt on the LCD screen. Not e The Do Not Disturb feature is local to the phone, and may be overridden by the server settings. For more information, contact your system administrator. To s pecify t he DND authorized numbers via web user interface: 1. Click on P hone->Features.
User Guide for the SIP-T32G IP Phone 3. Depending on your selection: a.) If you select A lways Forward: 1) Press or , or the Switch soft key to select Enable from the A lways field. 2) Enter the destination number you want to forward all incoming calls to in the F orward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the O n Code or O f f Code field. b.) If you select Bus y Forward: 1) Press or , or the Switch soft key to select Enable from the Busy field.
Basic Call Features 4) (Optional.) Enter the no answer forward on code or off code respectively in the O n Code or O f f Code field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon on the idle screen indicates the call forward is enabled. You can also configure forward feature via web user interface at the path P hone->Features->Forward. Not e You can also enter the SIP URL or IP address in the Fo rward to field.
User Guide for the SIP-T32G IP Phone Dynamic Forwarding To f orward an incoming call to another party: 1. 2. 3. When the phone is ringing, press the F orward soft key. Enter the number you want to forward the incoming call to. Press , ,or the Se nd soft key. The LCD screen prompts a call forward message. You can transfer a call to another party in one of the three ways: Blind Transfer: Transfer a call directly to another party without consulting.
Basic Call Features 4. Press or the Transfer soft key to complete the transfer when receiving ringback. To perform an attended transfer: 1. Press or the Transfer soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press 4. After the party answers the call, press or to dial out. or the Transfer soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset.
User Guide for the SIP-T32G IP Phone You can create a conference with other parties using the phone’s local conference feature. You can create a conference between an active call and a call on hold (on the same or another line) by pressing the Conf soft key. The network conference feature allows you to add and remove specific conference parties. Not e The network conference feature is not available on all servers. For more information, contact your system administrator.
Basic Call Features You can use network conference feature on the SIP-T32G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call. Invite another party into an active conference call. To use this feature, contact your system administrator for the network conference -URI in advance, and configure the phone via web user interface: 1. Click on A ccount->Advanced. 2.
User Guide for the SIP-T32G IP Phone You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible indication on the LCD screen. Not e Call Park feature is not available on all servers.
Basic Call Features The system establishes call between phone C and B. Not e The call park feature code and call park retrieve feature code are predefined on the system server. Contact your system administrator for more information. If the parked call is not retrieved within a period of time assigned by the system, the phone performing call park feature will receive call back. You can use call pickup feature to answer someone else’s incoming call on the phone.
User Guide for the SIP-T32G IP Phone Not e 4. Enter the direct call pickup code in the Direct Call Pickup Code field. 5. Click Conf irm to accept the change. The direct pickup code above is configured on a global, which applies to all accounts. To configure the direct call pickup code on a per-line basis via web user interface: 1. Click on A ccount. 2. Select the desired account from the pull-down list of A ccount. 3. Click on A dv anced. 4.
Basic Call Features The D P ickup soft key appears on the LCD screen. 2. Press the DP ickup soft key on your phone when the specific phone receives an incoming call. 3. Enter the specific phone number. 4. Press the DP ickup soft key. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface. You can pick up the call by pressing the direct pickup key directly.
User Guide for the SIP-T32G IP Phone 5. Not e Click Conf irm to accept the change. The group pickup code above is configured on a global, which applies to all accounts. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on A ccount. 2. Select the desired account from the pull-down list of A ccount. 3. Click on A dv anced. 4. Enter the group call pickup code in the G roup Call Pickup Code field. 5. Click Conf irm to accept the change.
Basic Call Features You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone. For example, you want to call to consult some of the services, but you don’t want to be harassed. Not e The anonymous call feature is not available on all servers. Contact your system administrator for the anonymous call on code and off code. To configure anonymous call via phone user interface: 1. Press Me nu->Features->Anonymous Call. 2.
User Guide for the SIP-T32G IP Phone You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. To configure anonymous call rejection via phone user interface: 1. Press Me nu->Features->Anonymous Call. 2. Press or , or the Switch soft key to select the desired line from the L ine ID field. 3.
Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T32G IP phone. The topics include: Busy Lamp Field (BLF) BLF List Shared Line Call Recording Hot Desking Intercom Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator. You can use the BLF feature to monitor a specific user for status changes on the phone.
User Guide for the SIP-T32G IP Phone 7. (Optional.) Enter the pickup code in the Ex tension field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the BLF key via web user interface at the path DSS Key.
Advanced Phone Features The caller ID appears on the LCD screen (if enabled). In the following figure, the phone LCD screen shows an incoming call from 250 5 on the monitored line. When there is a conversation on the IP phone, you can handle the active call differently depending on the transfer mode on DSS key. To configure the transfer mode on DSS key via web user interface: 1. Click on P hone->Features. 2. Click the “+” sign on the left of the Transfer Settings to expand the feature list. 3.
User Guide for the SIP-T32G IP Phone For more information on performing call transfer, refer to Call Transfer on page 70. 4. Click Conf irm to accept the change. You can use the BLF List feature to monitor a list of users defined by your system administrator. For example, your system administrator enables BLF List, and creates a BLF List URI (e.g., BLFList@example.com) including a list of user1, user2 and user3 on the server.
Advanced Phone Features 6. Not e Click Conf irm to accept the change. For more information on the BLF List pickup and BLF List barge in feature, contact your system administrator. You can configure the BLF List settings via web user interface only. To assign BLF List keys via phone user interface: 1. Press Me nu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select BL F List from the Ty pe field. 4.
User Guide for the SIP-T32G IP Phone To place a call on hold: 1. Press the shared line key or the Hold soft key when there is an active call on the shared line. The shared line key LED illuminates flashing when the shared line call is placed on hold. For more Shared Line key LED indications, refer to LED Instructions on page 5. To retrieve a call placed on hold: Do one of the following: Press the Resume soft key on the hold phone when there is a public held call on the - shared line.
Advanced Phone Features 4. Press or , or the Switch soft key to select Re cord from the Ke y Type field. 5. (Optional.) Enter the record label in the L abel field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL Record key via phone user interface: 1. Press Me nu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the URL Record field. 5.
User Guide for the SIP-T32G IP Phone Recording status indications you need to know: Circumstance Icons on the LCD screen A recording is started appears on the LCD screen A recording cannot be started appears for 1 second A recording cannot be stopped appears for 1 second, then goes back The recording box is full appears for 1 second The cannot be recorded appears for 1 second You can listen to the recordings stored on your server system.
Advanced Phone Features 6. Leave the Value field blank. 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a hot desking key via web user interface at the path DSS Key. To use hot desking: 1. Press the hot desking key when the phone is idle. The phone prompts the following warning: 2. Press the O K soft key, all currently configured accounts will be unregistered immediately and their configuration data will be removed from the phone.
User Guide for the SIP-T32G IP Phone Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer the incoming intercom calls. Not e The intercom feature is no t available on all servers. Con tact yo ur system administrator for more information.
Advanced Phone Features when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Int ercom features Accept Intercom Intercom Mute Warning Tone De s cript ion Allows you to enable or disable the IP phone to automatically answer an incoming intercom call.
User Guide for the SIP-T32G IP Phone Int ercom Mute You can mute or un-mute the microphone on the phone for intercom calls automatically. If Intercom Mute is enabled, the microphone is muted for intercom calls. If Intercom Mute is disabled, the microphone is un-muted for incoming calls. Intercom Mute is disabled by default. Warning Tone You can enable or disable the phone to play a warning tone when receiving an intercom call.
Advanced Phone Features 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure an ACD key via web user interface at the path DSS Key. To use the ACD feature: 1. Press the ACD key when the phone is idle. The phone LCD screen prompts you the following information: Us er ID: the phone number used to log in the queue. Password: the password used to log in the queue. 2. Not e Press the L og In soft key to login.
User Guide for the SIP-T32G IP Phone You can send and receive text messages using the SIP-T32G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone LCD screen will prompt receiving new text messages with the number of waiting messages (example: 3 New Text Message) and a flashing icon. Not e The SMS feature is not available on all servers. Contact your system administrator for more information. To read a text message: Not e 1.
Advanced Phone Features from the F rom field. 5. Enter the number you want to send the message to in the To field. 6. Press the Se nd soft key to send the message or the Back soft key to cancel. You can also send a text message via web user interface at the path P hone->SMS. To reply a text message: 1. Press Me nu->Messages->Text Message->Inbox. 2. Select the desired message and press the Re ply soft key. 3. Compose the new text message. You can press the abc soft key to change the input mode. 4.
User Guide for the SIP-T32G IP Phone 4. Not e Press the Ye s soft key to delete this message or the No soft key to cancel. You can also delete all text messages by pressing the De l ete soft key and then select De l ete All. You can refer to the above steps. You can also delete a specific message after retrieving by pressing the De l ete soft key. You can leave voice mails for someone else on the SIP-T32G IP phone. You can also listen to the voice mails stored in a centralized location.
Advanced Phone Features 4. Not e Press the Save soft key to accept the change or the Back soft key to cancel. Voice mail access code must be predefined on the system server. Contact your system administrator for the more information. To listen t o the voice mails: 1. When the phone user interface prompts receiving new voice mails, press or the Connect soft key to dial out the access voice mail code. 2. Not e Follow the voice prompt to listen to the voice mails.
User Guide for the SIP-T32G IP Phone The MWI Subscription parameters you need to know: O pt ions Subscribe for MWI MW I Subscription Period De s cript ion Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone re-sends a MWI subscription before expiring. To e nable MWI subscription via web user interface: 1. Click on A ccount->Advanced. 2. Select Enabled from the pull-down list of Subscribe for MWI. 3.
Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T32G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. W hy is t he phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
User Guide for the SIP-T32G IP Phone W hy doesn’t the phone ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 28. W hy can’t I receive calls? Check the SIP registration with your system administrator. Check DND (Do Not Disturb) mode is turned off on your phone. Refer to Do Not Disturb (DND) on page 66. Check call forward feature is disabled on the phone.
Troubleshooting 2. Not e Click Re boot to reboot the IP phone. Any reboot of your phone may take a few minutes. How t o reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting. We recommend asking your system administrator for advice before resetting your phone. To reset your phone via phone user interface: 1. Press Menu->Setting->Advanced Settings (password: admin). 2.
User Guide for the SIP-T32G IP Phone 2. Select 6 from the pull-down list of L og Level. 3. Click Conf irm to accept the change. The web user interface prompts “Do you want to restart your machine?”. 4. Click O K to reboot the phone. After rebooting the phone, you can export a 6 level system log through the following steps. 5. Mark the L ocal radio box in the Ex port System Log field. 6. Click Ex port to open file download window, and then save the file to your local system.
Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T32G IP Phone Keep the device dry and free of dusts. Place the device on a stable and level platform. Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials.
Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali
User Guide for the SIP-T32G IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 106 Time Zone Name Hungary(Budapest) Italy(Rome) Luxembourg(Luxembourg) Maced
Index E A About This Guide v Account Registration 50 Account Management 50 Adding Contacts 30 Administrator password 23 Anonymous Call 77 Anonymous Call Rejection 80 Answering Calls 59 Area Code 54 Audio Settings 28 Auto Answer 61 Auto Redial 62 Automatic Call Distribution (ACD) B Backlight 19 Basic Network Settings 14 Blacklist 35 BLF list 84 Block Out 55 BroadSoft Call Log 40 BroadSoft Phonebook 37 Busy Lamp Field (BLF) 81 C Call Completion 63 Call Forward 67 Call History Management 38 Call Hold/Resume
User Guide for the SIP-T32G IP Phone Phone User Interface 6 Placing Calls 57 Placing Calls to Contacts 32 Programmable Keys 50 O Outgoing intercom Calls Overview 1 90 R Redialing Numbers Registration 15 Regulatory Notices Remote Phonebook Replace Rule 52 Ring Tones 28 61 103 36 S Safety Instructions 103 Screensaver 18 Searching for Contacts 34 Semi-attended Transfer 70 Service Agreements 103 Shared Lines 85 Short Message Service (SMS) System Customizations 42 T Theme 19 Time and Date 21 Time Zones 105
