Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, phot ocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Yealink SIP-T28P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing the SIP-T28P IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
User Guide SIP-T28P IP Phone Phone Installation on page 11 Phone Status on page 13 Major updates have occurred to the following sections: LED Instructions on page 4 Contrast on page 19 Backlight on page 20 Anonymous Call on page 106 Major updates have occurred to the following sections: Appendix A - Time Zones on page 143 Major updates have occurred to the following sections: LED Instructions on page 4 Ring Tones on page 30 Remote Phone Book on page 47 Anonymous C
About This Guide Remote Phone Book on page 47 The following sections are new: Recent Call In Dialing on page 79 Major updates have occurred to the following sections: Basic Network Settings on page 15 Keypad Lock on page 26 Contact Management on page 32 DSS Keys on page 54 Major updates have occurred to the following sections: Keypad Lock on page 26 Volume on page 29 Ring Tones on page 30 Call Completion on page 83 DSS Keys on page 54 Do Not Disturb (DND) on p
User Guide SIP-T28P IP Phone viii
Table of Contents About This Guide................................................................ v In This Guide ................................................................................................................ v Summary of Changes.................................................................................................. v Changes for Release 72, Guide Version 72. 25 .......................................................... v Changes for Release 72, Guide Version 72. 1 ............
User Guide SIP-T28P IP Phone Backlight ................................................................................................................. 20 Language ............................................................................................................... 21 Time & Date ............................................................................................................ 22 Administrator Password.....................................................................................
Table of Contents Call Park ...................................................................................................................100 Call Pickup ................................................................................................................101 Anonymous Call .......................................................................................................106 Anonymous Call Rejection ........................................................................................
Overview This chapter provides the overview of the SIP-T28P IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T28P IP phone are the LCD screen and the keypad.
User Guide for the SIP-T28P IP Phone Hardware component instructions of the SIP-T28P IP phone are: It e m De s cript ion Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config files!") • Time and date ② Power Indicator LED ③ Line Keys ④ Memory Keys Use these keys to assign various
Overview Icons appearing on the LCD screen are described in the following table: Icons De s cript ion Network is unavailable Registered successfully Register failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase letters input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward/Forwarded Calls Call Hold 3
User Guide for the SIP-T28P IP Phone Icons De s cript ion Call Mute Ringer volume is 0 Keypad Lock Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped P ower Indicator LED (Hardware version must be 1.0.0.2 or higher) L ED St at us De s cript ion The phone is initializing. The phone is busy. Solid green The phone is idle. The call is placed on hold or is held.
Overview L ine key LED L ED St at us Solid green De s cript ion The line is in conversation. The line is seized. Fast flashing green The line receives an incoming call. Slow flashing green The call is placed on hold. Off The line is inactive. L ine key LED (configured as a BLF key) L ED St at us De s cript ion Solid green The monitored user is idle. Fast flashing green (200ms) The monitored user receives an incoming call. The monitored user is dialing.
User Guide for the SIP-T28P IP Phone The hardware components keypad and LCD screen constitute the phone user interface , which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many cases, either the phone user interface and/or the web user interface interchangeably.
Overview O pt ions --Ring Tones P hone User Interface We b User Interf ace √ --Contact Management --Directory --Local Directory √ --Blacklist √ --Remote Phone Book --Call History Management √ --Logo Customization --DSS Keys √ --Account Registration √ --Dial Plan --Emergency Number --Live Dialpad --Hotline √ Bas ic Call Features --Recent Call In Dialing --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Return √ -- Do Not Disturb (DND) √ --Call Forward √ --Call Transfer
User Guide for the SIP-T28P IP Phone O pt ions P hone User Interface --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server1/2 √ We b User Interf ace --Server Option --Registrar Port --Outbound Status √ --Outbound Proxy √ --NAT Traversal Not e --STUN Status √ --STUN Server √ The table above lists most of the feature options. Please refer to the relevant sections for more information.
Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T28P IP phone. Topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T28P IP Phone P hone Stand Power Adapter (Optional) Handset & Handset Cord Et hernet Cable Q uick Installation Guide & Quick Reference Guide Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone: 1) Attach the stand 2) Connect the handset and optional headset 3) Connect the network and power 1) A t tach t he stand 2) Connect the handset and optional headset Not e A headset is not included in the packaging contents. Contact your system administrator for more information.
User Guide for the SIP-T28P IP Phone AC Power (Optional) To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2. Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port.
Getting Started After your phone is powered on, the system boots up and performs the following steps: A utomatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Initializing, Please Wait” during this process. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
User Guide for the SIP-T28P IP Phone To v iew the phone status via web user interface: 1. Open the web browser on your computer. 2. Enter the IP address in the browser’s address bar, and then press Ent er. 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Conf irm to login. The phone status is displayed on the first page of the web user interface.
Getting Started If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP address mode via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN Port . 2. Press or to select IP v4, IPv6 or IP v4 & IPv6 from the IP Mode field. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T28P IP Phone 2. Enter the desired values in the IP v6, IPv6 Prefix, IPv6 Gateway, IPv6 Pri.DNS and IP v6 Sec.DNS fields respectively. 3. Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem for IPv4 network connection, you can connect your phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address.
Getting Started If the phone has successfully started up, the idle screen will be shown as below: The idle screen shows time and date, label of each account, logo and four soft keys.
User Guide for the SIP-T28P IP Phone 18
Customizing Your Phone You can customize your SIP-T28P IP phone by personally configuring certain settings, for example, contrast, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T28P IP Phone Contrast is configurable via web user interface at the path Se ttings->Preference. You can configure backlight to adjust the brightness of the LCD screen. Backlight active level is used to adjust to the backlight intensity of the LCD screen. Backlight time specifies the delay time to turn off the backlight when the IP phone is inactive. You can configure the backlight status on the LCD screen as the following types: A lways Off: Backlight is turned off permanently.
Customizing Your Phone The default language of the phone user interface is English. The phone will detect and use the same language as which of your web browser for the web user interface. If the language of your web browser is not supported by the phone, the web user interface will use English. You can change the language for the phone user interface and the web user interface respectively. Not e Not all of the supported languages are available for selection.
User Guide for the SIP-T28P IP Phone 2. Select the desired language from the pull-down list of L anguage. 3. Click Conf irm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, you need to configure the time and date manually.
Customizing Your Phone 4. Press or , or the Switch soft key to select the desired value from the DST field. 5. Not e Press the Save soft key to accept the change or the Back soft key to cancel. Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone. To configure the time and date manually via phone user interface: 1. Press Me nu->Settings->Basic Settings->Time & Date->Manual Settings. 2. Enter the specific date in the Date field. 3.
User Guide for the SIP-T28P IP Phone 3. Press or , or the Switch soft key to select the desired date format from the Date Format field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. There are 7 available date formats. For example, for the date format “WWW DD MMM”, “WWW” represents the abbreviation of the week, “DD” represents the two-digit day, and “MMM” represents the first three letters of the month.
Customizing Your Phone To change the administrator password via phone user interface: 1. Press Me nu->Settings->Advanced Settings (password: admin) ->Se t Password. 2. Enter the old password in the Current PWD field. 3. Enter the new password in the Ne w PWD field. 4. Enter the new password again in the Conf irm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Administrator password is configurable via web user interface at the path Se curity->Password.
User Guide for the SIP-T28P IP Phone You can lock the keypad of your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Keypad lock consists of the following: Me nu Key: The Me nu soft key and MESSAGE key are locked. You cannot access the menu of the phone until unlocked. F unction Keys: The function keys are locked. You cannot use the MESSAGE, RD, CONF, HOLD, MUTE, TRAN, OK, X, navigation keys, soft keys, line keys and memory keys until unlocked.
Customizing Your Phone 4. Long press to lock the keypad immediately when the phone is idle. The LCD screen prompts “Keypad Locked!” and displays the icon . You can specify the interval (in seconds) to automatically lock the keypad instead of long pressing . To configure the interval of automatic keypad lock via web user interface: Not e 1. Click on F e atures->Phone Lock. 2. Enter the desired interval in the P hone Lock Time Out (0~3600s) field. 3. Click Conf irm to accept the change.
User Guide for the SIP-T28P IP Phone To change the keypad unlock PIN via phone user interface: Not e 1. Press Me nu->Settings->Basic Settings->Phone Unlock PIN. 2. Enter the old PIN in the Current PIN field. 3. Enter the new PIN in the Ne w P IN field. 4. Enter the new PIN again in the Confirm PIN field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. The unlock PIN length must be within 15 digits. To unlock the keypad via phone user interface: 1.
Customizing Your Phone Se ttings->Keypad Lock. 2. Press or , or the Switch soft key to select Dis able from the Keypad Lock field. 3. Press the Save soft key to accept the change. Keypad lock is configurable via web user interface at the path F e atures->Phone Lock. You can press the Volume key to adjust the ringer volume when the phone is idle.
User Guide for the SIP-T28P IP Phone To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s. To s elect a ring tone for the phone via phone user interface : 1.
Customizing Your Phone 4. Select the desired ring tone from the pull-down list of Ring Type. If Common is selected, this account will use the ring tone selected for the phone. Refer to the above instruction. 5. Not e Click Conf irm to accept the change. A ring tone for the account is configurable via web user interface only. The ring tone for an incoming call on the phone may be different.
User Guide for the SIP-T28P IP Phone 2. Click Browse to locate a ring tone file (file format must be *.wav) from your local system. 3. Not e Click Upload to upload the file. All custom ring tone files must be within 100KB. Custom ring tones for your phone can be uploaded via web user interface only. This section provides the operating instructions for managing contacts.
Customizing Your Phone 3. Repeat step 2 to add more lists to the Enabled column. 4. To remove a list from the Enabled column, select the desired list and then click 5. To adjust the display order of list, select the desired list and then click or . . The LCD screen displays the list(s) in the adjusted order. 6. Not e Click Conf irm to accept the change. Directory is configurable via web user interface only. To check t he directory via phone user interface: 1.
User Guide for the SIP-T28P IP Phone The built-in phone directory stores the names and phone numbers of your contacts. You can store up to 1000 contacts and 5 groups in your phone's local directory; add new contacts and groups; edit, delete or search for a contact; or simply dial a contact number from the local directory. To add a group to t he local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default.
Customizing Your Phone To e dit a group in the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Me nu->Directory->Local Directory to enter the local directory. 2. Select the desired group (e.g., Test). 3. Press the O ption soft key, and then select De t ail from the prompt list. 4. Press 5.
User Guide for the SIP-T28P IP Phone To delete a group from the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Me nu->Directory->Local Directory to enter the local directory. 2. Select the desired group (e.g., Test). 3. Press the O ption soft key, and then select De lete from the prompt list.
Customizing Your Phone Adding Contacts Manually To add a contact to the local directory manually: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Me nu->Directory->Local Directory to enter the local directory. 2. Press the Enter soft key. If the groups have been added to the local directory, select the desired group and then press the Enter soft key. 3.
User Guide for the SIP-T28P IP Phone Adding Contacts from Call History To add a contact to the local directory from the call history: 1. Press the History soft key. 2. Press 3. Press the O ption soft key, and then select A dd t o Contacts from the prompt list. 4. Enter the contact name. 5. Press the Save soft key to accept the change. or to select the desired entry. The entry is successfully saved to the local directory.
Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Me nu->Directory->Local Directory to enter the local directory. 2. Press the Enter soft key. If the groups have been added to the local directory, select the desired group and then press the Enter soft key. 3. Press or 4. Press the O ption soft key, and then select De t ail from the prompt list. 5. Press 6.
User Guide for the SIP-T28P IP Phone The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Me nu->Directory->Local Directory to enter the local directory. 2. Press the Enter soft key. If the groups have been added to the local directory, select the desired group and then press the Enter soft key. 3. Press or to select the desired contact. 4.
Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Me nu->Directory->Local Directory to enter the local directory. 2. Press the Enter soft key. If the groups have been added to the local directory, select the desired group and then press the Enter soft key. 3. Press 4. Do one of the following: - or to select the desired contact.
User Guide for the SIP-T28P IP Phone 2. Press or to select the A ll Contacts field. 3. Press the Se arch soft key. 4. Enter a few continuous characters of the contact name or the contact phone number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list. You can search for a contact in your desired lists when the phone is in the dialing screen.
Customizing Your Phone The LCD screen displays the search results in the adjusted order. 6. Not e Click Conf irm to accept the change. Search source list in dialing is configurable via web user interface only. To s earch for a contact in the enabled search source lists: 1. Pick up the handset, press the speakerphone or press the line key. 2. Enter a few continuous characters of the contact name or the contact phone number using the keypad.
User Guide for the SIP-T28P IP Phone You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web user interface. To import an XML file of contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (file format must be *.xml) from your local system. 3. Click Import XML to import the contact list.
Customizing Your Phone 6. (Optional.) Select the contact information you want t o import into the local direct ory from the pull down list of Index. 7. Click Import to complete importing the contact list. To e xport a contact list v ia web user interface: 1. Click on Directory->Local Directory. 2. Click Ex port XML (or Ex port CSV). 3. Click Sav e to save the contact list to your local system. Not e Contact lists can be imported/exported via web user interface only.
User Guide for the SIP-T28P IP Phone 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press or , or the Switch soft key to select the desired account from the A ccount field. If A ut o is selected, the phone will use the first available account when placing calls to the contact from the blacklist. 5. Press the A dd soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist from local directory: 1.
Customizing Your Phone 4. Press the O ption soft key and then select A dd to Blacklist from the prompt list. The LCD screen prompts "Move selected to blacklist?". 5. Press the O k soft key to confirm the setting. For more operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist, refer to the operating instructions of Local Directory on page 34.
User Guide for the SIP-T28P IP Phone To access your corporate directory v ia phone user interface: 1. Press Me nu->Directory->Remote P hone Book. If Remote Phone Book is added to the directory, press Directory->Remote P hone Book to enter remote phone book. 2. Select the desired remote group, and then press the Enter soft key. The phone connects to load the corporate directory, and then the corporate contact list appears on the LCD screen. 3. Press the Back soft key to back to the previous interface.
Customizing Your Phone Book to enter remote phone book. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Select the desired contact in the corporate directory. 4. Press the Se nd soft key. In addition, you can enable the phone to present the caller identify stored in the corporate directory when receiving a call. To e nable the presentation of caller identify stored in remote phone book via web user interface: 1.
User Guide for the SIP-T28P IP Phone 2. Press or , or the Switch soft key to select Enable from the His tory Record field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. To v iew the call history: 1. Press the History soft key. The LCD screen displays A ll Calls list. 2. Press or to switch between A ll Calls, P laced Calls, Re ceived Calls, Missed Calls and F orwarded Calls. 3. Press or to select the desired entry. 4.
Customizing Your Phone 2. Press or to switch between A ll Calls, P laced Calls, Re ceived Calls, Missed Calls and F orwarded Calls. 3. Press or to select the desired entry. 4. Press the De lete soft key. To delete all entries from the call history list: 1. Press the History soft key. 2. Press or to switch between A ll Calls, P laced Calls, Re ceived Calls, Missed Calls and F orwarded Calls 3. Press the O ption soft key, and then select De l e te All from the prompt list. 4.
User Guide for the SIP-T28P IP Phone Not e 2. Select Custom logo from the pull-down list of Us e Logo. 3. Click Browse to locate the logo file from your local system. 4. Click Upload to upload the file. 5. Click Conf irm to accept the change. The logo file format must be *.dob, contact your system administrator for more information. A custom logo can be uploaded via web user interface only. Physically connect your headset and activate the headset mode for use.
Customizing Your Phone To deactivate the headset mode: 1. Press again on the phone. The HEA DSET key LED goes out when the headset mode is deactivated. You can use headset in priority when enabling headset prior. This feature is especially useful for permanent or full-time headset users. To e nable headset prior via web user interface: 1. Click on F e atures->General Information. 2. Select Enabled from the pull-down list of He adset Prior. 3. Click Conf irm to accept the change.
User Guide for the SIP-T28P IP Phone You can use two headsets when enabling dual headset. To use this feature, you must physically connect headsets to the headset jack and handset jack respectively. Once the phone connects to a call, the headset connected to the headset jack will have full-duplex capabilities, while the one connected to the handset jack will only be able to listen. To e nable dual headset via web user interface: Not e 1. Click on F e atures->General Information. 2.
Customizing Your Phone phone. Memory keys allow you to have quick access to features such as call return and voice mail. The memory key LEDs will indicate status when the keys are assigned with particular features, such as BLF. The default key type of each memory key is N/A, which indicates that this memory key provides no functionality until configuration. To configure the memory key via phone user interface: 1. Press Me nu->Features->DSS Keys->Memory Keys. 2.
User Guide for the SIP-T28P IP Phone SMS Group Listening Zero Touch URL Keypad Lock Directory For more information, contact your system administrator. L ine You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It performs the same as a hard line key. De pendencies: Type (Line) Account ID (the account this feature will be applied to) Us age: When receiving an incoming call, the DSS key LED flashes green: 1.
Customizing Your Phone D irected P ickup You can use this key feature to answer someone else’s incoming call on the phone. De pendencies: Type (Key Event) Ke y Type (Directed Pickup) Account ID (the account this feature will be applied to) Value (the directed pickup code followed by the specific phone number) Us age: Press the DSS key on your phone when the specific phone number receives an incoming call. The call is answered on your phone.
User Guide for the SIP-T28P IP Phone L ocal Group You can use this key feature to access the group in the local directory quickly. For more information, refer to Local Directory on page 34. De pendencies: Type (Key Event) Ke y Type (Local Group) Local Group (the group you want to access) Us age: Press the DSS key to access the group specified in the L ocal Group field. XML Group You can use this key feature to access the remote group in your corporate directory quickly.
Customizing Your Phone Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 98. De pendencies: Type (Key Event) Ke y Type (Conf) Value (the number you want to add to the conference) Us age: Press the DSS key during an active call to set up a conference with the number specified in the Value field. Not e When you leave the Val ue field blank, the DSS key performs the same function as the CO N F key or the Co n f soft key during a call.
User Guide for the SIP-T28P IP Phone When the transfer mode on DSS key is Ne w Call, press the DSS key to place a new call to the number specified in the Value field. Not e Transfer mode on DSS key is configurable via web user interface at the path Fe atures->Transfer->Transfer Mode Via Dsskey. When you leave the Val ue field blank, the DSS key performs the same function as the TRAN key or the Transfer soft key during a call. For more information, re fer to Call Transfer on page 96.
Customizing Your Phone G roup Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversation which has more than one person at one side. You are able to speak and listen through the handset/headset, meanwhile the others nearby can only listen through the speaker. De pendencies: Type (Key Event) Ke y Type (Group Listening) Us age: 1. During a call, press the DSS key to activate the group listening mode.
User Guide for the SIP-T28P IP Phone Directory You can use this key feature to easily access frequently used lists. For more information, refer to Directory on page 32. De pendencies: Type (Directory) Us age: Press the DSS key to immediately access frequently used lists. Not e The DSS key performs the same function as the Directo ry soft key when the phone is i dle. You can assign predefined functionalities to the line keys as same as memory keys.
Customizing Your Phone 2. Customize specific features for these keys. 3. Click Conf irm to accept the change. You can click Re s et to default to reset custom settings to defaults. Not e Programmable keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T28P IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account. To register an account via phone user interface: 1.
User Guide for the SIP-T28P IP Phone 4. Enter the desired values in the L abel, Display Name, Re gister Name, User Name, Password and SIP Server1/2 fields respectively. Contact your system administrator for more information. 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can repeat steps 2 to 5 to register more accounts.
Customizing Your Phone You can configure multiple line keys to associate with an account. This enhances call visualization and simplifies call handling. If this is the case, the LCD screen resembles the following figure: Incoming calls to this account will be distributed evenly among the available line keys. Outgoing calls will be distributed similarly. Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys.
User Guide for the SIP-T28P IP Phone “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one. Example: A replace rule configuration: Prefix: "9([5-7]) (.)", Replace: "5$2". When you enter "96123" to dial out on your phone, the number will be replaced as "5123" and then dialed out. “$2” means the characters in the second parenthesis, that is, “123”.
Customizing Your Phone 5. Click A dd to add the replace rule. When you enter the number “1” using the keypad and then press the Se nd soft key, the phone will dial out “1234” instead. Not e The valid values of Account field can be one or more digits among 1, 2, 3, 4, 5 and 6. Each di git must be separate d by a comma. For example, when yo u enter the val ue “1, 2” in the Acco unt field, this replace rule will apply to account1 and account2.
User Guide for the SIP-T28P IP Phone 3. Enter the desired line ID in the A ccount field or leave it blank. For more information on the valid values of A ccount field, refer to Replace Rule on page 66. 4. Click A dd to add the dial-now rule. When you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without pressing any key. Not e You can also edit or delete the dial-now rule, refer to Replace Rule on page 66 for more information.
Customizing Your Phone 2. Enter the time within 1-14 (in seconds) in the Time-Out for Dial-Now Rule field. 3. Click Conf irm to accept the change. Not e Delay time for dial-now rule is configurable via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a count ry. This feature is necessary only when dialing the number outside the code area.
User Guide for the SIP-T28P IP Phone 3. Enter the desired line ID in the A ccount field or leave it blank. For more information on the valid values of A ccount field, refer to Replace Rule on page 66. 4. Not e Click Conf irm to accept the change. The default values of minimum and maximum length are 1 and 15 respectively. Area code is configurable via web user interface only. You can block specific numbers from being dialed on your phone.
Customizing Your Phone 3. Enter the desired line ID in the A ccount field or leave it blank. For more information on the valid values of A ccount field, refer to Replace Rule on page 66. 4. Not e Click Conf irm to add the block out number. Block out number is configurable via web user interface only.
User Guide for the SIP-T28P IP Phone 2. Enter the emergency number in the Emergency field. For multiple numbers, enter a comma between every two emergency numbers. The default emergency numbers are 112, 911 and 110. 3. Not e Click Conf irm to accept the change. Emergency number is configurable via web user interface only. You can enable live dialpad on the SIP-T28P IP phone, which enables the IP phone to automatically dial out phone numbers without pressing any other key.
Customizing Your Phone 3. Enter the desired delay time in the Int er Digit Time (1~14s) field. The default delay time is 4s. 4. Not e Click Conf irm to accept the change. Live dialpad is configurable via web user interface only. You can dial a hotline number immediately upon lifting the handset, pressing the Speakerphone key or pressing a line key. You can also configure a delay, where the phone will dial out the hotline number automatically after the specified period of time.
User Guide for the SIP-T28P IP Phone Hotline is configurable via web user interface at the path F e atures->General Inf ormation.
Basic Call Features The SIP-T28P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T28P IP phone.
User Guide for the SIP-T28P IP Phone Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 32 and Call History Management on page 49.
Basic Call Features Press , , , or the Se nd soft key. To place a call using t he headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Se nd soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press Not e , , or the Se nd soft key.
User Guide for the SIP-T28P IP Phone Using the headset Not e You can ignore incoming calls by pre ssing the X key, the Reject soft key or the Silence soft key. You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 86. You can forward incoming calls to someone else by pressing the Fo rward soft key. For more information, refer to Call Forward on page 89.
Basic Call Features To e nd a call: Do one of the following: Not e - If you are using the handset, press the Cancel soft key or hang up the handset. - If you are using the headset, press the Cancel soft key. - If you are using the speakerphone, press or the Cancel soft key. To end a call pl aced on hold, yo u can press the Can cel soft key to end the call directly, or press the Re sume soft key to resume the call before ending it. To redial the last dialed number from your phone: 1.
User Guide for the SIP-T28P IP Phone 2. Select Enabled from the pull-down list of Re cent Call In Dialing. 3. Click Conf irm to accept the change. Not e Recent call in dialing is configurable via web user interface only. To v iew placed calls list when the phone is in the pre-dialing screen: 1. Pick up the handset, press the speakerphone or press the line key. The LCD screen displays the placed calls list. You can use auto answer to automatically answer an incoming call on a line.
Basic Call Features 2. Select the desired account and then press the Enter soft key. 3. Press or , or the Switch soft key to select Enable from the A uto Answer field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the LCD screen. Auto answer is configurable via web user interface at the path A ccount->Basic. Not e Auto answer is only applicable when there is no other call in progress on the phone .
User Guide for the SIP-T28P IP Phone 4. Enter the desired times in the Re dial Times field. The default times are 10. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Auto redial is configurable via web user interface at the path F e atures->General Inf ormation. To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the O K soft key to activate auto redial.
Basic Call Features You can use call completion to notify the caller who failed to reach a desired callee when the callee becomes available to receive a call. To configure call completion via phone user interface: 1. Press Me nu->Features->Call Completion. 2. Press or , or the Switch soft key to select Enable from the Call Completion field. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T28P IP Phone When the called party becomes idle, the following prompt appears on the LCD screen of the phone: 2. Not e Press the O K soft key to redial the number. Call completion is not available on all servers. For more information, contact your system administrator. You can press a call return key to place a call back to the last incoming call. To configure a call return key via phone user interface: 1. Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys). 2.
Basic Call Features To mute a call: 1. Press during an active call. The LCD screen indicates that the call is on mute. To un-mute a call: 1. Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold. When you place a call on hold, your IP PBX may play music on hold to the other party while waiting. To place a call on hold: 1.
User Guide for the SIP-T28P IP Phone Multiple Calls on Hold: If multiple calls are placed on hold, do one of the following: - Press or to switch between the calls, and then press the Resume soft key to retrieve the desired call. - Press the corresponding line key to retrieve the desired call. A numbered prompt appears on the LCD screen, for example "2/4", indicating that this is the second call out of four calls. You can use DND to reject incoming calls automatically on the phone.
Basic Call Features 3. Not e Click Conf irm to accept the change. DND mode is configurable via web user interface only. To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon on the idle screen indicates that DND is enabled. Incoming calls will be rejected automatically and "n Ne w Missed Call(s)" ("n" indicates the number of the missed calls) will appear on the LCD screen. To activate DND in custom mode for a specific account: 1.
User Guide for the SIP-T28P IP Phone Incoming calls on this line will be rejected automatically and "n Ne w Missed Call(s)" ("n" indicates the number of the missed calls) will prompt on the LCD screen. To activate DND in custom mode for all accounts: 1. Press the DND soft key when the phone is idle. The LCD screen displays a list of the accounts on the phone. 2. Press the A ll On soft key to activate DND for all accounts. 3. Press the Save soft key to accept the change.
Basic Call Features To configure the DND authorized numbers via web user interface: 1. Click on F e atures->Forward & DND. 2. Select Enabled from the pull-down list of DND Emergency. 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. 4. Click Conf irm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
User Guide for the SIP-T28P IP Phone Static Forwarding Three types of static forwarding: A lways Forward: Incoming calls are immediately forwarded. Bus y Forward: Incoming calls are immediately forwarded if the phone is busy. No A nswer Forward: Incoming calls are forwarded if not answered after a period of time. You can enable/disable call forward for the phone system, or you can customize call forward for each or all accounts.
Basic Call Features 3. Depending on your selection: a.) If you select A lways Forward: 1) Press or , or the Switch soft key to select Enable from the A lways field. 2) Enter the destination number you want to forward incoming calls to in the F orward To field. 3) (Optional.) Enter the always forward on code and off code respectively in the O n Code and O f f Code field. b.) If you select Bus y Forward: 1) Press or , or the Switch soft key to select Enable from the Busy field.
User Guide for the SIP-T28P IP Phone in the O n Code and O ff Code field. 4. Press the Save soft key to accept the change. The icon on the idle screen indicates call forward is enabled. To e nable call forward in custom mode: 1. Press Me nu->Features->Call Forward. 2. Press or to select the desired account, and then press the Enter soft key. 3. Press or to select the desired forwarding type, and then press the Enter soft key. 4. Depending on your selection: a.
Basic Call Features 2) Press the A ll Lines soft key. The LCD screen prompts “Copy to All Lines?”. 3) b.) Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select Bus y Forward, you can enable it for a specific account. 1) Press or , or the Switch soft key to select Enable from the Busy field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the F orward To field. 3) (Optional.
User Guide for the SIP-T28P IP Phone c.) If you select No A nswer Forward, you can enable it for a specific account. 1) Press or , or the Switch soft key to select Enable from the No A nswer field. 2) Enter the destination number you want to forward unanswered incoming calls to in the F orward To field. 3) Press or , or the Switch soft key to select the ring time to wait before forwarding from the A f ter Ring Time field. The default ring time is 12 seconds. 4) (Optional.
Basic Call Features Call forward is configurable via web user interface at the path F e atures->Forward & DND . Not e You can also enter the SIP URL or IP address in the Fo rward To field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 75. Call forward is local to the phone, and may be overridden by the server settings. Call forward on code or off code may be different between servers. For more information, contact your system administrator.
User Guide for the SIP-T28P IP Phone The LCD screen prompts a call forward message. You can transfer a call to another party in one of the three ways: Blind Transfer: Transfer a call directly to another party without consulting. Se mi-Attended Transfer: Transfer a call when the target phone is ringing. A t tended Transfer: Transfer a call with prior consulting. To perform a blind transfer: 1. Press or the Transfer soft key during a call. 2.
Basic Call Features group, and search for the contact (Directory should be configured in advance. Refer to Local Directory on page 34 for more information.). - Press the Directory soft key, and then select His tory. Select the desired list and use or to select the entry (Directory should be configured in advance. Refer to Local Directory on page 34 for more information.). - Press the Directory soft key, and then select Re mote Phone Book.
User Guide for the SIP-T28P IP Phone Inf ormation. You can create a conference with other two parties using the phone’s local conference. You can create a conference between an active call and a call on hold (on the same or another line) by pressing the CONF key or the Conf soft key. Not e Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T28P IP phone supports up to 3 parties (including yourself) in a conference call.
Basic Call Features You can press or the Hold soft key to place the conference on hold. You can press the Split soft key to split the conference call into two individual calls. To drop the conference call, press the Cancel soft key. You can use network conference on the SIP-T28P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call. Invite another party into an active conference call.
User Guide for the SIP-T28P IP Phone 6. Not e Click Conf irm to accept the change. Network conference is configurable via web user interface only. To s et up a network conference call: 1. Place a call to the first party. 2. Press or the Conf soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Se nd soft key. 4. When the second party answers the call, press or the Conf soft key to add the second party to the conference.
Basic Call Features 6. Enter the call park code in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. Call park key is configurable via web user interface at the path DSSKey. To use call park: 1. User on phone A places a call to phone B. 2. User on phone A wants to take the call in a conference room for privacy, then presses the call park key on phone A. 3. User on phone A walks to an available conference room where the phone is designated as phone C.
User Guide for the SIP-T28P IP Phone Directed Call Pickup To e nable the directed call pickup via web user interface: 1. Click on F e atures->Call Pickup. 2. Select Enabled from the pull-down list of Directed Call Pickup. 3. Click Conf irm to accept the change. To configure the directed call pickup code on a global basis via web user interface: 102 1. Click on F e atures->Call Pickup. 2. Enter the directed call pickup code in the Directed Call Pickup Code field. 3.
Basic Call Features To configure the directed call pickup code on a per-line basis v ia web user interface: 1. Click on A ccount. 2. Select the desired account from the pull-down list of A ccount. 3. Click on A dv anced. 4. Enter the directed call pickup code in the Directed Call Pickup Code field. 5. Click Conf irm to accept the change. To pick up a call directly: 1. Pick up the handset. The D P ickup soft key appears on the LCD screen. 2.
User Guide for the SIP-T28P IP Phone You can also configure a DSS key as a directed pickup key via phone user interface or web user interface. You can pick up a call by pressing the directed pickup key directly. Group Call Pickup To e nable the group call pickup via web user interface: 1. Click on F e atures->Call Pickup. 2. Select Enabled from the pull-down list of G roup Call Pickup. 3. Click Conf irm to accept the change.
Basic Call Features 2. Enter the group call pickup code in the G roup Call Pickup Code field. 3. Click Conf irm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on A ccount. 2. Select the desired account from the pull-down list of A ccount. 3. Click on A dv anced. 4. Enter the group call pickup code in the G roup Call Pickup Code field. 5. Click Conf irm to accept the change.
User Guide for the SIP-T28P IP Phone To pick up a call in the group: 1. Pick up the handset. The G P ickup soft key appears on the LCD screen. 2. Press the G P ickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a DSS key as a group pickup key via phone user interface or web user interface. You can pick up a call by pressing the group pickup key directly.
Basic Call Features 3. Press or to select Enable from the Se nd Anon field. 4. (Optional.) Press 5. (Optional.) Enter the anonymous call on code and off code respectively in the Call or to select the desired value from the A non Code field. O n Code and Call Off Code field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call is configurable via web user interface at the path A ccount->Basic. To place an anonymous call: 1.
User Guide for the SIP-T28P IP Phone 4. Press or , or the Switch soft key to select Enable from the A non Rejection field. 5. (Optional.) Enter the anonymous call rejection on code and off code respectively in the Re ject On Code and Re ject Off Code field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call rejection is configurable via web user interface at the path A ccount->Basic.
Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T28P IP phone. Topics include: Busy Lamp Field (BLF) Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator. You can use BLF to monitor a specific line for status changes on the phone.
User Guide for the SIP-T28P IP Phone 6. (Optional.) Enter the pickup code in the Ex tension field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. BLF key is configurable via web user interface at the path DSSKey. You can enable audio alert for BLF pickup on the phone. This allows the monitoring phone to play a warning tone when the monitored line receives an incoming call. You can also enable visual alert for BLF pickup on the phone.
Advanced Phone Features The phone plays a warning tone (if enabled). The BLF key LED flashes. The caller ID appears on the LCD screen (if enabled). In the following figure, the LCD screen shows an incoming call from 1002 on the monitored line. Not e If your phone is locked and the type of the keypad lock is configured as Fun ction Keys or Al l Keys, you cannot use the Pi ckup, S end, N ew Call and Can cel soft keys until unlocked.
User Guide for the SIP-T28P IP Phone 4. Press or , or the Switch soft key to select Re cord from the Ke y Type field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL record key via phone user interface: 1. Press Me nu->Features->DSS Keys->Memory Keys (or L ine Keys). 2. Select the desired DSS key. 3. Press 4. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the Value field. 5.
Advanced Phone Features 1. Press a record or URL record key during a call. If the recording starts successfully, the recording icon will appear on the LCD screen and the record or URL record key LED will flash green. 2. Press the record or URL record key again to stop recording. The recording icon disappears from the LCD screen and the record or URL record key LED goes out.
User Guide for the SIP-T28P IP Phone 3. Press or , or the Switch soft key to select Ke y Event from the Ty pe field. 4. Press or , or the Switch soft key to select Hot Desking from the Ke y Type field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Hot desking key is configurable via web user interface at the path DSSKey. To use hot desking: 1. Press the hot desking key when the phone is idle. The LCD screen prompts “Clear all account config?”. 2.
Advanced Phone Features Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer the incoming intercom calls. Not e Intercom is not available on all servers. Contact your system administrator for more information. To configure an intercom key via phone user interface: 1.
User Guide for the SIP-T28P IP Phone automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Int ercom Feature Accept Intercom Intercom Mute Intercom Tone De s cript ion Enable or disable the IP phone to automatically answer an incoming intercom call.
Advanced Phone Features Int ercom Mute You can mute or un-mute the microphone on the phone for intercom calls automatically. If Intercom Mute is enabled, the microphone is muted for intercom calls. If Intercom Mute is disabled, the microphone works for intercom calls. Intercom Mute is disabled by default. Int ercom Tone You can enable or disable the phone to play a warning tone when receiving an intercom call. If Intercom Tone is enabled, the phone plays a warning tone before answering the intercom call.
User Guide for the SIP-T28P IP Phone 5. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path D SSKey. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface.
Advanced Phone Features 3. Not e Click Conf irm to accept the change. If G722 codec is used for multicast paging, the LCD screen displays the indicate that is providing high definition voice. icon to Default codec for multicast paging is configurable via web user interface only. To s end RTP stream: 1. Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port).
User Guide for the SIP-T28P IP Phone the voice call in progress takes precedence over all incoming multicast paging calls. Valid values in the Paging Barge field: 1 t o 10: Define the priority of the active call, 1 is the highest priority, 10 is the lowest. Disabled: The voice call in progress shall take precedence over all incoming paging calls.
Advanced Phone Features 6. Not e Click Conf irm to accept the change. The priorities of listening addresse s are predefined: 1 wi th the highest priori ty, 10 wi th the lowest. Both the multicast paging sender and the receiver play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web user interface only. Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold.
User Guide for the SIP-T28P IP Phone 5. Click Conf irm to accept the change. When you have placed a call on hold, the held party can hear the music. Not e All involved parties cannot use encrypted RTP (SRTP). Music on hold server is configurable via web user interface only. ACD is often used in offices for customer service, such as call center.
Advanced Phone Features To log into the ACD system: 1. Press the ACD key when the phone is idle. The LCD screen prompts you the following information: Us er ID: the identify used to log into the queue. Password: the password used to log into the queue. 2. Not e Press the L ogin soft key to login. Contact your system administrator for the User ID and Password to access the ACD system. After configuring an ACD key, you can press the ACD key to log into the ACD system.
User Guide for the SIP-T28P IP Phone You can send and receive text messages using the SIP-T28P IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone, and the LCD screen will prompt receiving new text messages with the number of waiting messages (example: 3 New Text Message(s)) and a flashing icon. You can store text messages in your phone’s Inbox, Sentbox, Outbox or Draftbox.
Advanced Phone Features To s end a text message: 1. Press Me nu->Messages->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Se nd soft key. 4. (Optional.) Press or , or the Switch soft key to select the desired account from the F rom field. 5. Enter the number you want to send the message to in the To field. 6. Press the Se nd soft key to send the message or the Back soft key to cancel.
User Guide for the SIP-T28P IP Phone 2. Select the desired message and then press the De lete soft key. 3. Select De lete to delete the desired message. The LCD screen prompts "Delete Message?". 4. Press the O K soft key to delete this message or the Cancel soft key to cancel. You can also delete all text messages by pressing the De lete soft key and then select De lete All. For more information, refer to the above steps.
Advanced Phone Features You can leave voice mails for someone else on the SIP-T28P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone and the MESSAGE key LED will illuminate and the LCD screen will display a flashing icon. Not e Voice mail is not available on all servers. Contact your system administrator for more information.
User Guide for the SIP-T28P IP Phone To listen t o voice mails: 1. When the phone user interface prompts receiving new voice mails, press or the Connect soft key to dial out the voice mail access code. 2. Not e Follow the voice prompt to listen to voice mails. Before listening to voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the MESSAGE key LED will go out. To v iew voice mails via phone user interface: 1.
Advanced Phone Features The MWI Subscription parameters you need to know: O pt ions Subscribe for MWI De s cript ion Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone sends a MW I Subscription Period refresh SUBSCRIBE request before initial SUBSCRIBE expiration. Enable or disable a subscription to the voice mail Subscribe MWI t o Voice number for MWI service. Mail To use this feature, you should also configure the voice mail number.
User Guide for the SIP-T28P IP Phone 6. Click Conf irm to accept the change. To e nable Subscribe MWI to Voice Mail via web user interface: 1. Click on A ccount. 2. Select the desired account from the pull-down list of Account. 3. Click on A dv anced. 4. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. 5. Enter the desired voice mail number in the Voice Mail field. 6. Click Conf irm to accept the change.
Troubleshooting This chapter provides general troubleshooting information t o help to solve the problems you might encounter when using your SIP-T28P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. W hy is t he LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet. Ensure that the phone is plugged into a socket controlled by a switch that is on.
User Guide for the SIP-T28P IP Phone How t o obtain the MAC address of a phone when the phone is not powered on? Three ways to obtain the MAC address of a phone: You can ask your supplier for shipping information sheet which includes MAC addresses according to the corresponding PO(Purchase Order). You can find the MAC address in the label of carton box. You can also find the MAC address from the phone’s bar code on the back of the phone.
Troubleshooting Check that the headset volume is adjusted to an appropriate level. Refer to Volume on page 29. W hat will happen if I connect both PoE cable and power adapter? Which has t he priority? The phones manufactured before February 2010 use the power adapter preferentially, otherwise the phones use PoE preferentially. W hat is the difference between user name, register name and display name? Both user name and register name are defined by the server.
User Guide for the SIP-T28P IP Phone 4. Click Conf irm to accept the change. W hy can’t I send a SMS to any other phone? SMS depends on support from a SIP server. Contact your system administrator for more information. How t o change the user password? To change the user password via web user interface: 1. Not e Click on Se curity->Password. 2. Select us er from the pull-down list of Us er Type. 3. Enter the new user password in the New Password field and Confirm Password field. 4.
Troubleshooting Not e 4. Select the desired value from the pull-down list of RTP Encryption (SRTP). 5. Click Conf irm to accept the change. SRTP is not available on all servers. Contact your system administrator for more information. How t o reboot the phone? To reboot the phone via web user interface: 1. Click on Se t tings->Upgrade.
User Guide for the SIP-T28P IP Phone 2. Not e Click Re boot to reboot the phone. Any reboot of the phone may take a few minutes. How t o export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To e xport a PCAP trace via web user interface: 1. Click on Se t tings-> Configuration. 2. Click St art to begin recording signal traffic. 3. Recreate the error to be documented in the trace. 4. Click St op to end recording. 5.
Troubleshooting 6. Click Ex port to open file download window, and then save the file to your local system. You can also export the system log to a syslog server. Contact your system administrator for more information. Not e It is recommended you reset the system log level to 3 after you have the syslog file provided. How t o export/import phone configurations? We may need you to provide the phone configurations to help analyze your problem.
User Guide for the SIP-T28P IP Phone To import the phone configurations via web user interface: Not e 1. Click on Se t tings->Configuration. 2. Click Browse to locate a configuration file from your local system. 3. Click Import to import the configuration file. The file format of configuration file must be *.bin. How t o upgrade firmware? To upgrade firmware via web user interface: 1. Click on Se t tings->Upgrade. 2. Click Browse to locate the firmware from your local system. 3.
Troubleshooting 2. Press or to scroll to Re s et to Factory, and then press the Enter soft key. The LCD screen prompts “Reset to factory settings?”. 3. Press the O K soft key. The LCD screen prompts “Resetting…Please Wait!”. The LCD screen prompts “Welcome Initializing…Please Wait”. The phone will be reset to factory sucessfully after startup. Not e Reset of your phone may take a few minutes. Do not power off until the phone starts up successfully.
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Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T28P IP Phone Keep the device dry and free of dusts. Place the device on a stable and level platform. Please place no heavy objects on the device in case of damage and deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials.
Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali
User Guide for the SIP-T28P IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +04:30 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 144 Time Zone Name Germany(Berlin) Hungary(Budapest) Italy(Rome) Luxem
Index A About This Guide v Account Management 63 Account Registration 63 Adding Contacts 36 Adding Groups 34 Administrator password 24 Anonymous Call 106 Anonymous Call Rejection 107 Answering Calls 77 Area Code 69 Attaching Stand 11 Audio Settings 29 Auto Answer 80 Auto Redial 81 Automatic Call Distribution (ACD) B Backlight 20 Basic Network Settings Blacklist 45 Block Out 70 Busy Lamp Field (BLF) Directory 32 Do Not Disturb (DND) Documentations 8 DSS Keys 54 Dual Headset 54 86 E Editing Contacts 38 Ed
User Guide for the SIP-T28P IP Phone Memory Keys 54 Messages 124 Message Waiting Indicator 128 Multicast Paging 117 Multiple Line Keys per Account 65 Music on Hold 121 N Network Conference Network Connection No answer Forward 99 11 89 O Outgoing Intercom Calls Overview 1 115 P Packaging Contents 9 Phone Initialization 13 Phone Installation 11 Phone Status 13 Phone User Interface 6 Placing Calls 75 Placing Calls to Contacts 40 Programmable Keys 62 R Receiving RTP Stream 119 Recent Call In Dialing 79 Red
