About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashionable and sleek design, abundant telephony applications, broad interoperability with the popular 3rd party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP. In this User Guide, you will find everything you need to quickly use your new phone.
Contents Getting Started .................................................................................. - 6 Packing List ............................................................................................................................... - 6 Assembling the Phone................................................................................................................ - 8 Configuration and Registration .......................................................................................
Softkey Layout ................................................................................................................. - 45 Live Dialpad..................................................................................................................... - 46 Replace Rule .................................................................................................................... - 47 Dial Now ...................................................................................................
Maintenance Tasks ................................................................................................................... - 81 Administrator Mode ......................................................................................................... - 81 Administrator/User Password .......................................................................................... - 81 Reboot ................................................................................................................
ACD ............................................................................................................................... - 100 Local Group ................................................................................................................... - 100 Broadsoft Group............................................................................................................. - 100 Tone Settings ...............................................................................................
Enterprise IP Phone Getting Started Packing List The following components are included in your package: Enterprise IP Phone Phone Stand Power Adapter Getting Started
Enterprise IP Phone Handset & Handset Cord Ethernet Cable Quick Installation Guide & Quick Reference CD Content Getting Started Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller.
Enterprise IP Phone Getting Started Assembling the Phone This section introduce how to assemble the phone with the components in the packing list： Attach the stand; Connect Handset and Headset; Connect Network and Power.
Enterprise IP Phone Getting Started Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections. You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub. Your system administrator will advise you on which one to use. Note: 1. If inline power is provided, do not install AC adapter.
Enterprise IP Phone Getting Started Configuration and Registration If you are administrator, you need to do some simple configuration to make the phone work. If not, please contact your internet administrator or service provider for more details. Configuring via Web Page Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone. Enter it (for example http://192.168.3.35) into the address bar of web browser.
Enterprise IP Phone User Name User account information, provided by ISP. Password Account password provided by ISP. SIP Server SIP server address provided by ISP. Getting Started When you have finished the Network and Account Setting configuration, the Register Status Icons will show in the idle screen: Registered successfully Register failed Registering When all accounts register fail, phone will display "No Service" by default. When the phone reboot, it will register automatically.
Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered，and blink when someone calls in or there is a call on mute. Hot Keys The screen will display labels for these keys, to identify their context-sensitive functions, and you can custom softkeys under different status.
Enterprise IP Phone Overview Dial Pad Use the DTMF hard keys to enter numbers, letters and special characters. Depending on the selected input mode, you can enter digits, lower / upper case or special characters. Navigation Keys Use the navigation keys to navigate in the display menus and confirm or cancel actions.
Enterprise IP Phone Overview LED Instruction Table 1 DSS Key set to BLF LED Status Description Steady green The monitored account is in idle status Blinking red There is an incoming call to the monitored account Steady red The monitored account is on a conversation Off It is not active as BLF Table 2 DSS Keys set to BLA (Bridged Line Appearances) LED Status Description Steady green All of the members are in idle status Steady red Some part(s)is seizing the line Blinking green 300ms Some
Enterprise IP Phone Overview Table 5 Line Keys LED Status Description Steady green The account is active Blinking green There is an incoming call to the account, or there is a call on hold.
Enterprise IP Phone Overview Auto answer In handset mode In headset mode In speaker mode Ring volume is 0 The recording session cannot be started The recording cannot be stopped Probably the recording box is full This call cannot be recorded The recording session is successfully started User Interface There are two ways to customize specific options on your phones: 1. Using keypad and display on the phone; 2.
Enterprise IP Phone Overview Features --Call Forward √ --Call Waiting √ --DSS Keys √ --Key as Send √ --Hot Line √ --Anonymous Call √ --Auto Redial Settings √ --DND Code √ √ --ReDialTone --Emergency --BusyToneDelay --Return code when refuse --Return code when DND --Intercom √ --Call Completion √ Basic Phone Functions --Language √ √ --Time & Date √ √ --Ring Tone √ √ --Phone Volume √ --Logo Customization √ Advanced Phone Functions --Accounts √ --Network √ --Voice --Codec
Enterprise IP Phone Overview SIP Account --User Option √ --Account Active √ --Label √ --Display Name √ --Register Name √ --User Name √ --Account --Password √ --SIP Server √ --Register Status √ --Server Option --Registrar Server √ √ √ --Registrar Port --Outbound Proxy Server √ --Backup Outbound Proxy Server --OutBound Status √ --NAT Traversal --STUN Server √ --STUN Status √ --Missed call log --Auto Answer √ Other Features --Messages √ √ --History √ √ --Directory √ √
Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface.
Enterprise IP Phone 4) Press Save hot key to save the changes. 5) Press Back hot key to return to the previous screen. Customizing Your Phone Time and Date The time and date appears on the idle screen of the IP phone. If the phone cannot obtain a time and date from the call server, please contact your system administrator if the time or date is incorrect. You can set the time manually or via the SNTP server which is used to synchronize the time.
Enterprise IP Phone Customizing Your Phone To set the time format via phone interface: 1） Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format. 2） Use the Switch hot key to choose a preferred time format: 12 hour or 24 hour. 3) Use the Switch hot key to choose a preferred date format, the IP phone can support 7 kind of date display format. 4) Press the Save hot key to save the changes and return to the previous screen.
Enterprise IP Phone Customizing Your Phone 2) Choose Enable option, then you can set the Daylight Saving Time. 3) Choose Automatic. There is a table named as AutoDST.xml has been saved in the configuration file, if the table includes daylight saving time of your time zone, it will show the Fixed Type: By Date or By Week. And the daylight saving time is unchangeable, unless to update the AutoDST.xml via auto provision.
Enterprise IP Phone Customizing Your Phone Confirm hot key. 2) Press Phone Setting->Lock. 3) Use the navigation key（or press the Switch hot key）to highlight the one you want to lock. 4) Press Save hot key to save the change, or Back hot key to return to the previous screen. 5) The icon will be displayed on the top right corner of the idle screen. 6) If you choose LOCK&ANSWER, it will show the icon interface.
Enterprise IP Phone Customizing Your Phone Note: 1. The default password for unlock is admin. Audio Settings Volume You can adjust the volume of handset/speaker/headset/Ring. To adjust the volume when you are not in an active call: 1) Press Menu->Settings->Basic Settings. 2) Scroll to Phone Volume, and press Enter hot key, highlight the one you want to adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the volume.
Enterprise IP Phone 4) Customizing Your Phone And you can also press the Volume Adjustment Bar to adjust the ring volume when the phone is in idle status. To adjust the volume when you are in an active call: When Handset/Headset/Hands-free mode is activated, press the Volume Adjustment Bar to a comfortable level. Note: The volume can only be adjusted via Phone interface. When you adjust the ring volume to 0, or press the Silence hot key when there is incoming call, the icon will be shown on the LCD.
Enterprise IP Phone Customizing Your Phone Note: The ring tone file of system cannot be deleted. To upload the new Ring Tone via Web interface: 1) Choose Phone->Preference->Upload Ringtone. 2) Click Browse button to choose the specific ring tone file. 3) Click Upload button to upload the file. Note: The ring tone file format must be in 16bits WAV format (via Ulaw Compression), 8K sample rate (monophony). Blank or other special characters cannot be included in the file name.
Enterprise IP Phone Customizing Your Phone 1) Choose Account->Codecs. 2) Use the navigation keys to highlight the desired one in the Enabled/Disable Codecs 3) list, and press the / to move to the other list. Click Confirm to save the change. Note: Codec selection can only be set via Web interface. Contact Management Edit/Add/Delete Contact You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial, or search for a contact in this directory.
Enterprise IP Phone Customizing Your Phone 2) Press AddGroup hot key to enter to the Add Group page. 3) Enter the group name and choose the ring. 4) Press the Save hot key to save. To add a contact via Phone interface: 1) Press Directory->Local Directory 2) Choose a group, and press the Enter hot key. 3) Press Add hot key, enter Name, Office, Mobile, Other and Account options of the contact by the keypad. Use the abc hot key to select between numeric and upper/lower case alphanumeric modes.
Enterprise IP Phone Customizing Your Phone To delete a contact via Phone interface: 1) Press Directory->Local Directory 2) Choose a group, and press the Enter hot key. 3) Use the navigation key to highlight the one you want to delete, press Option hot key, and scroll to Delete, press OK hot key. 4) It will pop up a warning frame asking whether confirm to delete the contact. 5) Press OK hot key to confirm the operation, or press the Cancel hot key to return to the directory.
Enterprise IP Phone Customizing Your Phone Note: If a contact is moved to the blacklist, then the call from this contact cannot get through. To move a contact in History to Contacts via Phone interface: 1) Press History hot key to enter the local call history list. 2) Use the navigation keys to highlight a record, and then press the Option hot key to pop up the field, highlight Add to Contacts option, then press the OK hot key to enter the edit interface.
Enterprise IP Phone Import/Export Contact list Import/Export Contact List via Web interface: 1) Choose Contacts->Local Phone Book.
Enterprise IP Phone 2) Customizing Your Phone Browse the specific contact list file in .XML format or .csv format, and then click Import button. The imported contact lists will be shown in the directory. 3) Move the mouse to the icon ; you will see the notes for parameters. The meanings of this icon on other pages is the same, we will not elaborate it one by one. 4) Click the Export button to export the contact list. Note: Import/Export Contact List can only be set via Web interface.
Enterprise IP Phone Customizing Your Phone Remote Phone Book The IP phone has directory itself, but in the enterprise applications where there are a need for a common phone book. For the maintenance and the update of it, the common phone book is usually carried out on the server or IPPBX to maintain up-to-date public phone book, terminal users need to have remote phone book function.
Enterprise IP Phone 2) Customizing Your Phone Input the Phone book URL and the phone book name, and then click the Confirm button to save the change. To check the Remote Phone Book via Phone interface: 1) Press the Directory->Remote phonebook. 2) Enter to the Remote Group page, choose a special one, and press the Enter hot key, it will go to the corresponding URL address to download the contact information for you. Note: 1. This IP phone can support 5 remote phone books at most. 2.
Enterprise IP Phone Customizing Your Phone LDAP LDAP can support these functions: 1. Search the contact: Press the DSSkey which is set up as LDAP, input a number or letter in the new interface, the phone will search the contact in LDAP server which following the Certain rules, and show it in the LCD, user can choose the contact to call out. 2. Search the incoming call: the phone will search the local directory when there is a coming call.
Enterprise IP Phone Customizing Your Phone Other Settings Key as Send Users can set a specific button (“#” or “*”) to active as the send button. To set the send key via the IP phone interface: 4) Press Menu->Features->Key as Send->Enter to enter the configuration page. 5) Press the Switch hot key to choose a button that you want to use as the send key: “#”, “*”, or disable this option. 6) Press the Save hot key to save the changes.
Enterprise IP Phone Customizing Your Phone Hot Line To set the hot line number via the IP phone interface: 1) Press Menu->Features->Hot Line->Enter to enter the configuration page. 2) Enter the hot line number and HotLine Delay time (for example, 20 seconds), then press the Save hot key to save the changes. 3) When you pick up the handset or press the speaker button, it will dial out the number automatically if you do not press any keys for 20 seconds.
Enterprise IP Phone Customizing Your Phone Anonymous call To set the anonymous call via the IP phone interface: 1) Press Menu ->Features->Anonymous Call->Enter to enter the configuration page. 2) By the Switch hot key, you can choose the Line ID. 3) Press the navigation keys to enter and choose whether to enable the anonymous call function. This feature allows the subscriber to make a call with the display of their calling identification information blocked.
Enterprise IP Phone Customizing Your Phone Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up. To set auto redial via the IP phone interface: 1) Press Menu->Features->Auto Redial Settings->Enter to enter the configuration page. 2) By the Switch hot key, you can choose whether to enable the auto redial function. 3) Press the navigation keys to choose and set the redial interval. It is measured by seconds.
Enterprise IP Phone Customizing Your Phone Note: If you enable the auto redial function, then without operations for 5 seconds in the auto redial interface, it will turn to the idle interface automatically. To set auto redial via the Web interface: 1) Choose Phone-> Features-> Auto Redial. 2) Choose Enabled or Disabled in the pull-down menu, then click Confirm button to save the change. Auto Answer Auto-answer allows an incoming call to be answered without requiring any action by the user.
Enterprise IP Phone 3) Customizing Your Phone Press the Switch hot key to enable or disable the auto answer function. The default is Disable. 4) Press the Save hot key to save the changes. To set Auto Answer via Web interface: 1) Choose Account-> Basic-> Auto Answer. 2) Choose Enabled or Disabled in the pull-down menu, click Confirm button to save the change. Missed call log Defines whether to save the missed calls to the call history record.
Enterprise IP Phone Customizing Your Phone the change. Broadsoft Call Log This feature allows you to download call history from the server. Input the URL, port, username, password and rename the phonebook Configure Call Log via web interface: 1) Choose Contacts->Call Log 2) Choose the Calllog Item. 3) Input the display name, URL, port, username and password. 4) Click the confirm button to save the changes.
Enterprise IP Phone Customizing Your Phone Check Call Log via phone interface: 1) Press Menu->History Type->Network Call Log 2) Choose the Call log Item, press Enter softkey to download the call log. Logo Customization You can upload your own logo which shown in the idle screen. Upload the logo via web interface: 1) Choose Phone-> Features-> Use Logo->Custom Logo via the Web interface, press Browse button, and choose the corresponding file. 2) Press Upload button to complete the Logo Customization.
Enterprise IP Phone Customizing Your Phone Note: 1. You can also upload the Logo by AUTO PROVISION. 2. By the Web interface, users can set a logo to be a System Logo or a Custom Logo, and the Custom Logo can be deleted. 3. Only support DOB format file, For more information please contact the administrator. Programmable Key The hot-key, navigation keys and function keys on the keypad are editable. Users can customize specific features for these keys according to their actual needs.
Enterprise IP Phone Customizing Your Phone 2) Choose and customize specific features for these keys. 3) Click Confirm button to save the changes. Softkey Layout The phone can support 12 kinds of call interface to set up softkey, user can setup different function key according to his/her own requirement or habit. To set up softkey via web interface: 1) Choose Phone->Softkey Layout. 2) In the "Custom Softkey" field, chose Enable in the pull-down menu.
Enterprise IP Phone Customizing Your Phone Note: 1. We can add the Empty key more than once, but others can only choose once time, and can’t be repeat. when you set up the Selected Softkeys key more than 4 options, the LCD of phone will transfer the forth key with "More" automatically, which can be use to switch to the next page, and continue to show up the other key. Live Dialpad Defines whether to dial out the dialed number automatically.
Enterprise IP Phone Customizing Your Phone Replace Rule A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes and all combinations of digits dialed. For example if you set the Prefix as 0 and Replace as 0086 (Chinese country code), when you dial 05702000 out, the number will be replaced by 00865702000 automatically. To set a Replace Rule via the Web interface: 1) Choose Phone->Dial Plan->Replace Rule.
Enterprise IP Phone Customizing Your Phone Dial Now Dial-now enables you to define the specific length of any number/letter in advance(for example xxx), next time when users dial out the 123 whose length matches the Dial-now rule, the phone will dial out 123 in one second without pressing Send button. To set a Dial Plan via the Web interface: 1) Choose Phone->Dial Plan->Dial now. 2) Enter the number in Dial-now Rule and Account.
Enterprise IP Phone Customizing Your Phone 3) Press Add button to save the changes. 4) You can select a record to modify, then click Edit button to save. 5) You can also delete a specific one from the dial plan list by pressing Del button. Note: 1. If need to replace the unknown contents, then you can use (.) or (x), “.” stand for a string of char, “x” stand for any one char.
Enterprise IP Phone Customizing Your Phone Block Out The specific phone numbers can be forbidden to be call out from your IP phone. 1) Choose Phone->Dial Plan->Block Out. 2) Enter Block Out Number and Account, click Add button to save the changes, or choose the specific one in the list, click Delete button to delete the record. 3) You can select a record to modify, then click Edit button to submit. 4) You cannot dial out the number from your IP phone unless it is removed from the forbidden list.
Enterprise IP Phone Using the Basic Call Functions 2） There is a pull-down menu in the Type field, choose Intercom from the list. 3） Choose whether to enable this function from the pull-down menu. 4） Click the Confirm to save the change. Push XML Users configure the server's IP address on Web page, when phone receives request, it will determine whether to display corresponding content on the phone which sent by the specified server or not.
Enterprise IP Phone Using the Basic Call Functions WatchDog When 'WatchDog' function is 'Enabled', phone will auto reboot after 10 seconds if some important process of phone crash. When 'Disable' the function, the phone will not reboot. Configure watchdog via web interface： Choose phone-> Preference->WatchDog, in the pull-down menu, choose enable or disable this function.
Enterprise IP Phone Using the Basic Call Functions Action URL/URI Action URL: Record the operation of phone, send these corresponding information to server; action URI: Remote control phone for corresponding operation. Action URL: The operation can be recorded include: Setup Completed, Log On, Log Off, Register Failed, Off hook, On hook…etc. Set Action URL via web interface: 1) Choose Phone->Action URL 2) Enter the Corresponding contents. 3) Click Confirm to save the changes.
Enterprise IP Phone Using the Basic Call Functions Action URI: Enter the “http://Phone ip/cgi-bin/ConfigManApp.com?key=xxx” in Browser address bar, the phone will realizing the corresponding function. If you not login the web with the user name and password, you will need to specify the user/password to confirm the operation. The username/password can be added into the URI like: http://admin:admin@10.2.3.25/cgi-bin/ConfigManApp.
Enterprise IP Phone Using the Basic Call Functions Press Message button: key=MSG Press Headset button: key=HEADSET Press RD button: key=RD Press navigation key: key=UP/ DOWN/ LEFT/ RIGHT To reboot the phone: key=Reboot To check the Auto provision: key=AutoP To enable DND: key=DNDOn To disable DND: key=DNDOff Dial out: http://phone IP/cgi-bin/ConfigManApp.com?number=NUMBER&outgoing_uri=URI Phone ip stand for the phone’s IP address. NUMBER stand for the number which you want to send.
Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon 2) Press the Speaker button, icon 3) Press the Headset button if the headset is connected to the Headset port in advance. The icon will be shown in the idle screen. will be shown in the idle screen. will be shown in the idle screen.
Enterprise IP Phone Using the Basic Call Functions dial out, and then the phone will dial out by default account. 2) Or choose Contact->Phone Call Info, enter the number in the Dial a Number, select the line from the Outgoing Identity list. Then click the dial button to call out. 3) Or choose Contact->Phone Call Info, click the number which you want to dial out from the call list, the phone will dial out by corresponding account.
Enterprise IP Phone 4) Using the Basic Call Functions You can click the Hangup button to end the call in the web page. Password dial When number entered is beginning with the password prefix, the following N numbers after the password prefix will be hidden as *, N stand for the value which you enter in the PswLength field. For example: you set the password prefix is 3, enter the PswLength is 2, then you enter the number 34567, it will display 3**67 on the phone.
Enterprise IP Phone Using the Basic Call Functions Call Completion Have encountered such a situation? When you call a contact, but the other side is busy on a call. Do you want the server to inform you immediately when the contact ends the call, in order to establish a conversation with each other in time? Call Completion can help you to solve this problem. To configure Call Completion via phone interface: 1) Press the following hot keys: Menu->Features->Call Completion to enter the configuration page.
Enterprise IP Phone Using the Basic Call Functions Answering a call Answering an incoming call 1) If you are not on an active call, lift the handset to answer it using the handset, or press the Speaker button to answer it using the speakerphone, or press the headset button to answer it using the headset. 2) If you are on an active call, the LCD will prompt to display: Incoming Call：xxx. Press Answer hot key to answer the call, or Reject hot key to refuse it.
Enterprise IP Phone Using the Basic Call Functions Call Forward This feature allows you to forward an incoming call to another phone number e.g. a cell phone or voice mailbox. The following call forwarding events can be configured: Always: Incoming calls are immediately forwarded. Busy: Incoming calls are immediately forwarded when the phone is busy. No Answer: Incoming calls are forwarded when the phone is not answered after a specific period.
Enterprise IP Phone Using the Basic Call Functions Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary. To configure Intercom option via phone interface: 1) Press the following hot keys: Menu->Features->Intercom->OK to enter the configuration page. 2) Intercom Allow: To set whether to answer the incoming intercom calls. 3) Intercom Mute: To set whether to mute the incoming intercom calls automatically.
Enterprise IP Phone Using the Basic Call Functions Call Hold This call function allows you to place an active call on hold. In this case your IP PBX might play a melody or message to the other party while waiting. Other calls can be received and made while having a call on hold. To hold/retrieve a call: 1) Press the HOLD button or Hold hot key to put your active call on hold. 2) During the call, there will be a "dodo.." sound for each 30 second, suggesting that there is a current call in Hold state.
Enterprise IP Phone Using the Basic Call Functions Call Transfer You can customize your phone so that incoming calls are transferred directly to the third party such as another extension, mobile phone number, etc. There are three ways to transfer the call: Blind Transfer, Attended Transfer and Semi-Attended Transfer.
Enterprise IP Phone Using the Basic Call Functions out. 2) After C answered it, A and C can have a private conversation without B hearing, then A press the TRAN button to complete the transfer. 3) A will be disconnected from the call. B can talk to C.
Enterprise IP Phone Using the Basic Call Functions To establish a conference: 1) Press the Conf hot key during an active call. 2) Dial the number to conference in, then press the Send hot key 3) When the call is answered, press the CONF button. 4) After starting a three way conference, press Conf button to enter Conference dialing interface and invite another party to participate in teleconference.
Enterprise IP Phone Using the Basic Call Functions 1) Press the Conf hot key during an active call. 2) Dial the number to conference in, then press the Send hot key 3) When the call is answered, press the CONF button. 4) After the CONF is established, initiator can continually add CONF members, press Add hot key to enter into dial-up interface，enter the number，press send button to dial out，when the people answer the call , he have been attended to the CONF.
Enterprise IP Phone Using the Basic Call Functions the proper input method. 3) Press Save hot key to save the change, or Back to return to the previous menu. Note: Please contact your system administrator for the connecting code. Different systems have different codes. Want to see amount of Voice mail via phone interface, must enable the Subscribe for MWI via the web interface at first. 1) Choose Account->Advanced-> Subscribe for MWI. 2) Choose enable in the pull-down menu.
Enterprise IP Phone Using the Basic Call Functions 2) You can view the amount of the voice mail that includes new or old voice mail. 3) Choose the account and press the Connect button, then you are able to listen to your new and old messages. To retrieve the new voicemail via the Phone interface: 1) Press the Voicemail hot key directly. 2) You may be prompted to enter the password which is needed to connect to your VoIP telephony system. It depends on your system.
Enterprise IP Phone 2) Using the Basic Call Functions (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order. 3) Press Send hot key, you are required to choose an account which is used to send out the message and the number you want to send to. 4) Press Send hot key to send out the message, or Back hot key to return to the previous menu.
Enterprise IP Phone Using the Basic Call Functions To edit the message via Web interface: 1) Choose Phone->SMS. 2) Enter the account information, Number, message content. 3) Press Send button to send out the message, or Cancel button to cancel the operation. Note: You cannot perform the messaging via Web interface except edit Message.
Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Settings Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting. Field Name UDP Keep-alive Message UDP Description Defines whether to active the phone UDP Keep-alive mechanism. The default is Enabled.
Enterprise IP Phone Using the Advanced Phone Functions You can consult your system administrator for more information. TLS TLS(Transport Layer Security), an IETF standards track protocol (RFC 5246), was based on the earlier SSL specifications developed by Netscape Corporation. If you make a call based on TLS and SRTP (Set the transport as TLS and the SRTP as On), the IP phone UI will display the connecting and ring back interface.
Enterprise IP Phone Using the Advanced Phone Functions DNS-SRV If the SIP server cannot be used, the phone will be connected on the server which is available. To set DNS-SRV via web interface: Go to Account->Basic, choose Transport option, in the pull-down menu, you can choose the DNS-SRV option, and then click the Confirm button to save the change.
Enterprise IP Phone Using the Advanced Phone Functions Network Setting PC Port Setting Please refer to the previous part “Configuration and Registration” for the basic Network WAN setting information. The following table lists the instructions of the field about the Network PC Port Setting. Field Name As Bridge Description If you select the Bridge mode, then the two Fast Ethernet ports will be transparent. As Router If you select the Router mode, the SIP phone will work as a router.
Enterprise IP Phone Using the Advanced Phone Functions To configure PC Port settings via Phone interface: 1) Press Menu->Settings->Advanced Settings. 2) Enter the password required, scroll to Network option, press Enter hot key, select PC port option, then press Enter hot key. 3) If you choose Bridge, it will return to the previous menu. 4) If you choose Router, you will be prompted to enter the IP Address, Subnet Mask, DHCP Server Disable/Enable.
Enterprise IP Phone Using the Advanced Phone Functions VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain, regardless of their physical location. The following table lists the instruction of the field about the VLAN Setting. Field Name QoS Description When the network capacity is insufficient, QoS could provide priority to users by setting the value. Local RTP Port Define the port for voice transmission.
Enterprise IP Phone Using the Advanced Phone Functions LLDP The Link Layer Discovery Protocol (LLDP)is a vendor-neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities on the local network. Enable LLDP function; the phone will go to switch to get related VLAN parameters automatically. (Synchronous with VALAN in switch) To configure LLDP settings via Web interface: 1) Choose Network->Advanced->LLDP->Active option, in the pull-down menu, choose enable.
Enterprise IP Phone Using the Advanced Phone Functions HTTPS This IP phone can support HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). Adding SSL layer under HTTP, in short, it is a security version of HTTP. Users can set this transmission mode via web page. To configure HTTPS settings via Web interface: Go to Network->Advanced, choose WebServer option, in the pull-down menu of Type field, choose the transmission mode, and then click the Confirm button to save the changes.
Enterprise IP Phone Using the Advanced Phone Functions To configure HTTPS settings via Phone interface: 1) Press Menu->Settings->Advanced Settings. 2) Enter the password required, scroll to Network option, press Enter hot key, select Webserver Type option, then press Enter hot key again. 3) Press the navigation keys or Switch hot key to choose the transmission mode. 4) Press Save hot key to save the settings, or Back hot key to return to Webserver Type menu. Note: 1.
Enterprise IP Phone Using the Advanced Phone Functions Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode cannot set the following options: Accounts, Network, Reset to Factory, other advance phone settings.
Enterprise IP Phone Using the Advanced Phone Functions To logout via Web interface: Click the Logout button in the top right corner. Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. To reboot via Web interface: 1) Choose Upgrade->Basic. 2) Click Reboot button. 3) You are prompted to confirm the change, press OK to confirm the changes, press Cancel to cancel the operation.
Enterprise IP Phone 5) Using the Advanced Phone Functions It will take a few minutes to reset, please do not power off during resetting, or it will cause flash memory error. Note: The reset to factory option must in the admin mode. To reset to factory via Web interface: 1) Choose Upgrade->Basic. 2) Click Reset button. 3) You are prompted to confirm the change, press OK to confirm the changes, press Cancel to cancel the operation.
Enterprise IP Phone Using the Advanced Phone Functions Firmware Update The phone is delivered with pre-installed firmware which allows operating your phone flawlessly. If you require updating the phone’s firmware please contact your system administrator. You can only update the firmware via Web interface. Warning: 1. Please do not power off or unplug the Ethernet cable during the updating.
Enterprise IP Phone Using the Advanced Phone Functions 1) Go to Menu->Settings->Advanced Settings-> Auto Provision. 2) Enter the URL, User Name and Password. 3) Click the Save hot key to save the changes. The parameters of the Auto-provision： Parameter Description Update Protocol The phone can be updated via TFTP, FTP or HTTP. TFTP Server If you choose TFTP as protocol TFTP, you need to enter the TFTP server IP address and port.
Enterprise IP Phone Using the Advanced Phone Functions Note: You can ask your system administrator for the decrypt password. Set AES Key via phone interface: 1) Go to Menu->Settings->Advanced Settings->Set AES Key. 2) Enter the Common AES and the MAC-oriented option. 3) Press the Save hot key to save the changes. Zero-sp-touch Zero-sp-touch this function can help users to configure AUTOP and network parameters quickly.
Enterprise IP Phone Using the Advanced Phone Functions Enable this function, when the power is on or press the corresponding DSSKEY, the phone will turn to the zero-sp-touch interface. Turn on Zero-sp-touch via web interface: 1) Choose Upgrade->Advanced->Zero Active, in the pull-down menu, choose enable to turn on this function. 2) Click Confirm button to save the changes. Enter into zero-sp-touch interface, first a countdown interface come into view.
Enterprise IP Phone Using the Advanced Phone Functions specified server. 2) Click Export button to export the file. PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone. If there are any errors happened in your phone, you can export the PCAP trace and send to your system administrator for diagnosis.
Enterprise IP Phone Using the Advanced Phone Functions administrator. DSS key Configuration The phone has 10 DSS keys which are able to set up to 35 functions per key. The following list shows the functions you can set on the DSS keys and provides a description for each function. The default configuration for each key is N/A which means the key hasn’t been set for any functions.
Enterprise IP Phone Using the Advanced Phone Functions Broadsoft Group Note: 1. Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone. See your system administrator for more information. 2. Users can also connect EXP38/EXP39 to extend the DSS keys to 38 or more. Conference You are allowed to configure the DSS key to be used as a conference key while remaining in the current call.
Enterprise IP Phone Using the Advanced Phone Functions the transfer button. 3) Press Confirm button to save the changes. Hold The key can be configured as a hold key. You can use this key to hold and retrieve a call during the conversation. To assign the key as Hold: 1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, choose Hold from the list. 2) Press Confirm button to save the changes.
Enterprise IP Phone Using the Advanced Phone Functions SMS When the key is configured as SMS key you are allowed to access SMS quickly by pressing this key. To assign the key as SMS: 1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, choose SMS from the list. 2) Press Confirm button to save the changes. Pick Up When you configure a Pick Up key, you specify the extension that you want to monitor.
Enterprise IP Phone Using the Advanced Phone Functions number needs to be set in advance. To assign the key as DTMF: 1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, choose DTMF from the list. 2) In the “Value” field, enter the specific number. 3) Press Confirm button to save the changes.
Enterprise IP Phone 4) Using the Advanced Phone Functions Press Confirm button to save the changes. Note: Your VoIP PBX must support this feature. And make sure the Intercom Allow is enable. Line You can set these keys as line keys to active up to the six user accounts.
Enterprise IP Phone 3) Using the Advanced Phone Functions Press Confirm button to save the changes. Group Listening When the key is configured as Group Listening key, you are allowed to enable the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversation which has more than one person at one side. You are able to speak and listen using handset/headset; meanwhile the others nearby can listen using speakerphone.
Enterprise IP Phone Using the Advanced Phone Functions line appearance until the line goes back to idle state or when the call is placed on hold. Similarly all members of the SLA group are notified of an incoming call and the call can be picked up on a line appearance associated with the SLA extension.
Enterprise IP Phone Using the Advanced Phone Functions To assign the key as Paging: 1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, choose Paging option from the list. 2) Enter the number you want to dial out directly in the Value field. 3) In the "Line" field, select a line for which to apply this key. 4) Press Confirm button to save the changes.
Enterprise IP Phone Using the Advanced Phone Functions Base Mode: Pressing the DSS key which is set to be Hot Desking when the phone is idle to active the Base Mode. By this mode, it will clear all of the account records, then set up an account and register for the first account. Advanced Mode: By this mode, it will clear the first account information, then connect the URL to download the Xml file and configure a new account.
Enterprise IP Phone Using the Advanced Phone Functions 2) Press Confirm button to save the changes. 3) When you press this key under the idle, the phone will turn to the contact search interface. BLF List BLF list is a function which can monitor the group status, it is not one to one monitoring, but the information feedback from the server to decide which BLF list will monitor which account. To set BLF List via web interface: 1) Choose Account->Advanced-> BLF List URI, enter the BLF List URI.
Enterprise IP Phone Using the Advanced Phone Functions ACD ACD(Automatic Call Distribution) is automatic call distribution equipment, is according specific Transfer Rules and distribution strategy to switch the access call to the right person. Presses DSSKey, it will pop up a login box, enter the User ID and Password, click the Log In hot key. Presses DSSKEY again enter to the ACD Status page, choose Available/Unavail to change the status. You can also press LogOut hot key to logout.
Enterprise IP Phone Using the Advanced Phone Functions want to make the assignment, there is a pull-down menu in the Type field, choose Broadsoft Group from the list. 2) In the Line field, choose a broadsoft Group to specify the record, so you must configure the Broadsoft Group at first. 3) Press Confirm button to save the changes. Tone Settings You can use the country tone, or if you don't want to use the default one, you can custom it by yourself.
Enterprise IP Phone Using the Advanced Phone Functions detected. CNG A comfort noise generator (CNG) is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation. JITTER BUFFER It is a shared data area where voice packets can be collected, stored, and sent to the voice processor in evenly. Type To choose the type of JITTER BUFFER, adaptive or Fixed. Delay To set the Min Delay, Max Delay and Normal Delay parameter.
Enterprise IP Phone Using the Advanced Phone Functions
Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server. 4) Make sure your account information is the same as you have got from your ISP. 5) Check whether the SIP server is on. 6) Check the SIP register port, the default value is 5060.
Enterprise IP Phone Trouble Shooting How to send SMS? You could edit the SMS in the Menu-> Messages->Text Messages. Note: Make sure that the SIP server you have registered supports SMS function. How to update the firmware? 1) Enter the webpage of your phone, go to Upgrade, then you can find the 2) option”Select and Upgrade Firmware” at the bottom of the page. Select the file to update, and then click the Upgrade button.
