About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashion and sleek design, abundant telephony applications, broad interoperability with the popular 3rd party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP. In this User Guide, you will find everything you need to quickly use your new phone.
Tables of Contents Getting Started.................................................................................- 1 Packing List ............................................................................................................................... - 1 Assembling the Phone................................................................................................................ - 2 Configuration and Registration ................................................................................
Answering an incoming call............................................................................................. - 24 Denying an incoming call ................................................................................................ - 25 DND ................................................................................................................................. - 25 Call Forward ............................................................................................................
Call Park........................................................................................................................... - 45 Group Listening ............................................................................................................... - 46 SMS.................................................................................................................................. - 46 Voicemail ............................................................................................
Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: z Enterprise IP Phone z Phone Stand z Power Adapter -1-
Enterprise IP Phone Getting Started z Handset & Handset Core z Ethernet Cable z Quick Installation Guide & Quick Reference Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list： z Attach the stand; z Connect Handset and Headset; z Connect Network and Power.
Enterprise IP Phone Getting Started 1) Attach the Stand, as shown below: 2) Connect Handset and Headset, as shown below: Note: Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections. You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub. Your system administrator will advise you on which one to use.
Enterprise IP Phone Getting Started Note: 1. If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. 2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as PC.
Enterprise IP Phone Getting Started Note: Please locate your PC in the same network segment of IP phone (192.168.3.X) to access the web configuration page. Please consult your system administrator for help. Network Settings Choose Network->Internet Port. DHCP: By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS server, etc.
Enterprise IP Phone Getting Started Note: Should the IP PBX (SIP registrar) require an authentication, you will be prompted to enter the correct password. Make sure you are using the appropriate input method or enter the password via the web user interface. Configuring via keypad Network Settings: Press Menu->Settings->Advanced Setting->Network->WAN Port Option/PC Port Option/VLAN Option to enter the internet relating configuration page.
Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered. Context-sensitive Softkeys The screen will display labels for these keys, to identify their context-sensitive functions. Account Buttons These buttons are used to active up to the six user accounts.
Enterprise IP Phone Overview Speed dial, Intercom, Pickup, Hold, Transfer, etc. If not stated the adjacent LED will light when the assigned functionality is turned on. Dial Pad Use the DTMF hard keys to enter numbers, letters and special characters. Depending on the selected input mode, you can enter digits, lower / upper case or special characters. Navigation Keys Use the navigation keys to navigate in the display menus and confirm or cancel actions.
Enterprise IP Phone Overview LED Instruction Table 1 Call /Line Appearance Button LEDs for BLF LED Status Description Steady green Call/line appearance is in idle status Slow blinking red Call/line appearance is ringing Steady red Call/line appearance is active Fast blinking red Call/line appearance is not available Off It is not active as call/line appearance Table 2 Call /Line Appearance Button LEDs for BLA (Bridged Line Appearances) LED Status Description Steady green All of the member
Enterprise IP Phone Overview Icon Instruction The IP Phone displays different kinds of icons on its LCD, you can refer to the following table for their meanings: Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in Call out Input Method: all letters and numbers Input Method: numbers Input Method: letters in lower case Input Method: letters in upper case Call mute Call hold Voicemail SMS Call forward DND(Do
Enterprise IP Phone Overview Phone Options Phone UI Web UI √ √ Status --IP Address --MAC Address --Firmware --Network --Phone --Accounts Features --Forward √ --Call Waiting √ --Auto Answer √ --DSS Keys √ --“*” or “#” as send √ √ --Hot Line Basic Phone Functions --Language √ --Time √ √ --Ring Tone √ √ --Phone Volume √ --Logo Customization √ Advanced Phone Functions --Accounts √ --Networks √ --Voice --Codecs --Echo Cancellation etc --Phone Setting √ --Backlight √ --Contra
Enterprise IP Phone Overview User and Administrator Mode Your phone can be used in user or administrator mode. Administrator mode is the default setting with full configuration rights. The default administrator password is admin.
Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface.
Enterprise IP Phone Customizing Your Phone 2) Scroll through the list of available languages. 3) Press the Save softkey when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose. 4) Press Back softkey to return to the previous screen. Time and Date The time and date appears on the idle screen of the IP phone.
Enterprise IP Phone Customizing Your Phone Note: By default the time zone is +8 China, Philippines, Malaysia, Daylight Saving Time is disabled. Keypad Lock You can lock the keypad of your phone when you are temporarily not using it. This function helps you to protect your phone from unauthorized use. You can lock the following specific keys: Menu Keys: The Menu softkeys can not be used until unlocked. You can not access the menu of the phone.
Enterprise IP Phone Customizing Your Phone Audio Settings Volume You can adjust the volume of handset/speaker/headset. To adjust the volume when you are not in an active call: 1) Press Menu->Settings->Basic Settings. 2) Scroll to Phone Volume, and press Enter softkey, highlight the one you want to adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the volume. 3) Press OK softkey to save the contrast change or Back softkey to cancel.
Enterprise IP Phone 4) Customizing Your Phone Press OK softkey to save the contrast change or Back softkey to cancel. To adjust the volume via Phone interface: 1) Press Menu->Settings->Basic Setting->Enter. 2) Scroll to Phone Volume->Ring Volume, use the Volume Adjustment Bar or navigation keys to adjust the volume. 3) Press OK softkey to save the contrast change or Back softkey to cancel.
Enterprise IP Phone Customizing Your Phone Codec Selection The IP phone supports the following voice codecs: G723_63, G722, G726-16, G726-24, G726-32, G726-40, PCMA, G729, PCMU and G723_53. You can enable/disable the desired codecs via Web interface. Please contact your System Administrator for more details about the codecs. To enable/disable the codecs: 1) Choose Account-> Codecs. 2) Use the navigation keys to highlight the desired one in the Enabled/Disable Codecs 3) / to move to the other list.
Enterprise IP Phone Customizing Your Phone 1) Press Directory->Contact List->Enter. 2) Press Add softkey, enter Name, Office/Mobile number of the contact from the keypad. Use the Ab3 softkey to select between numeric and upper/lower case alphanumeric modes. 3) Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account. 4) Press Save softkey to add the contact or Cancel softkey to cancel the change.
Enterprise IP Phone Customizing Your Phone Note: If the contact is moved to the blacklist, then the call from this contact can not get through. To add/delete/edit the contact list & black list via the Web interface: Choose Contacts and then do the relating changes. Please refer to the instruction above for the parameters’ detail. Import/Export Contact list Import/Export Contact List via Web interface: 1) Choose Contacts-> Local phone book. 2) Browse the specific contact list file in .
Enterprise IP Phone Customizing Your Phone Remote phone book The IP phone has address book itself, but in the enterprise applications, often there will release common address book. For the maintenance and the update of the common address book are usually carried out on the server or IPPBX, so in order to maintain up-to-date public address book, terminal users need to have remote address book function.
Enterprise IP Phone 1) Customizing Your Phone Prepare the desired the logo file which is --in BMP format, --max pixels: 236*82, --can only be monochrome with 2 gray scales at most. 2) Run PictureEXDemo.exe, choose Add button->choose the specific logo file->click Convert, and then close the software. 3) A new-built folder named adv with a .dob file will be created. 4) Choose Phone->Function->Logo via the Web interface, press Browse button, and choose the .dob file just created by the software.
Enterprise IP Phone Customizing Your Phone 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list. Note: Please contact with your system administrator for the country/area code if you want to set the dial plan.
Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: icon will be shown in the idle screen. 1) Pick up the handset, 2) 3) icon will be shown in the idle screen. Press the Speaker button, Press the Headset button if the headset is connected to the Headset port in advance. will be shown in the idle screen.
Enterprise IP Phone 2) Using the Basic Call Functions If you are on an active call, press the answer softkey. During the conversation, you can alternate between Headset, Handset and Speaker phone by pressing the corresponding buttons or picking up the handset. Denying an incoming call Press Reject softkey to deny the incoming call directly. DND Press DND softkey to active DND Mode. Further incoming calls will be rejected and the icon. Press DND softkey twice to deactivate DND mode.
Enterprise IP Phone Using the Basic Call Functions To configure Call Forward via Web interface: Choose Phone->Features->Forward to do the relating changes. Please refer the above configuration information. During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call; you can not be heard by the other party. You can still hear all other parties while mute is enabled.
Enterprise IP Phone Using the Basic Call Functions Note: When you are under the call hold status, putting down the handset, the conversation will go on over the speaker instead of hanging up the call. Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call. To enable/disable Call Waiting via Phone interface: 1) Press Menu->Features->Call Waiting->Enter softkeys.
Enterprise IP Phone Using the Basic Call Functions on hold, there will be a dial tone. Dial the second telephone number. 2) When the phone is answered, you can have a private conversation without the first person hearing it, then hang up to complete the transfer. 3) You will be disconnected from the call. 3-way Conference You can establish a three-party conference, during the conversation three phone parties can communicate with each other.
Enterprise IP Phone Using the Basic Call Functions To configure the Voicemail code via Phone interface: 1) Press MESSAGE button，scroll to Voice Mail, press Enter softkey. 2) Use the navigation keys to highlight the line for which you want to set, enter the code which the phone uses to connect to your system. Press 123 softkey to choose the proper input method. 3) Press Save to save the change, press Back to return to the previous menu.
Enterprise IP Phone 3) Using the Basic Call Functions Press Read softkey to open and read the specific message. To reply the SMS via Phone interface: 1) After retrieving the specific message, press Reply softkey, use the Ab3 softkey to change the Input Method. 2) (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order.
Enterprise IP Phone Using the Basic Call Functions To edit the message via Web interface: 1) Choose Phone->SMS. 2) Enter the account information, target phone number, message content. 3) Press Send button to send out the message, or Cancel button to cancel the operation. Note: You can not perform the messaging via Web interface except edit Message.
Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting. Field Name Description UDP Message Keep-alive Defines whether to active the phone mechanism. The default is Enabled.
Enterprise IP Phone Using the Advanced Phone Functions TLS TLS(Transport Layer Security), an IETF standards track protocol (RFC 5246), was based on the earlier SSL specifications developed by Netscape Corporation. Go to Account->Basic, choose Transport option, in the pull-down menu, you can choose the TLS option, then click the Confirm button to save the change.
Enterprise IP Phone Using the Advanced Phone Functions port will get the IP address automatically between the start IP address and the end IP address. But if you select the bridge mode, the DHCP server can not work. Starting IP Indicate the range of the IP address End IP Indicate the range of the IP address To configure PC Port settings via Phone interface: 1) Press Menu->Settings->Advanced Setting.
Enterprise IP Phone Using the Advanced Phone Functions 3) Choose WAN Port, press Enter softkey. 4) Set the VLAN Status, and input the VID Number, Priority. 5) Press Save softkey to save the settings, or Back softkey to return to VLAN menu. 6) Follow the same way to set the PC Port option. To configure VLAN settings via Web interface: Choose Network->Advanced to do the relating configuration. You can consult your system administrator for more information.
Enterprise IP Phone Using the Advanced Phone Functions Note: For more details of the HTTPS, you can consult with your system administrator. Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: z User Mode z Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode is not able to access the settings on the Phone interface such as: Accounts, Network, Reset to Factory, other phone settings.
Enterprise IP Phone Using the Advanced Phone Functions To change the administrator password via Phone interface: 1) Press the softkeys Menu, scroll to Settings, press Enter softkey, use the navigation keys to highlight Advance Settings. 2) You are prompted to enter the required password, the default one is admin. 3) Scroll to Set Admin Password, press Enter softkey. 4) You are prompted to enter the old and new password, Press Ab3 softkey to change the input method.
Enterprise IP Phone 5) Using the Advanced Phone Functions It will take a few minutes to reset, please do not power off during resetting, or it will cause flash memory error. To reset to factory via Web interface: 1) Choose Upgrade->Basic. 2) Click Reset to Factory button. Note: If you confirm all current setting changes including contact list, call history, account settings, etc will be lost, you need to export the configuration first if you still want to import the old configurations after reset.
Enterprise IP Phone Using the Advanced Phone Functions The parameters of the Auto-provision： Parameter Update Protocol Description The phone can be updated via TFTP, FTP or HTTP. TFTP Server If you choose TFTP as protocol TFTP, you need to enter the TFTP server IP address and port. Check new config You can specific the period that your phone checks the new firmware from the server: Power on, Repeatedly, Weekly, Power on + Repeatedly, Power on + Weekly and Disabled.
Enterprise IP Phone Using the Advanced Phone Functions Note: You can ask your system administrator for the decrypt password. System Log Export If there are any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis. To export the System Log: Choose Upgrade->Advanced, select Export System Log, click Export button to export the file to your local computer.
Enterprise IP Phone z N/A z BLF z Line z Speed Dial z Intercom z URL z BLA z Conference z Forward z Transfer z Hold z DND z Redial z Call Return z Group Pickup z Call Park z Group Listening z SMS z Voicemail z Custom z Public Hold z Private Hold Using the Advanced Phone Functions Note: 1. Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone. See your system administrator for more information. 2.
Enterprise IP Phone Using the Advanced Phone Functions Note: In the Web interface, you can also set the pickup number to active the pickup function. For example, if you set the BLF number as 212, and the pickup number is *83, then when there is an incoming call to 212, press the BLF key, it will call out the *83 automatically to pickup the incoming call on 212. Line You can set these keys as line keys to active up to the six user accounts.
Enterprise IP Phone Using the Advanced Phone Functions URL If the key is configured as URL, then pressing this key, you can send HTTP requests to a web server. To assign the key as URL: 1) Choose Phone->DSS Key ->Memory Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, and choose URL from the list. 2) Enter the extension number you want to set as URL in the Extension field. 3) Press Confirm button to save the changes.
Enterprise IP Phone Using the Advanced Phone Functions phone will turn to the Always Forward page, and you can set the Forward to number, then when there is any call to the extension number will be forwarded to the set number automatically.
Enterprise IP Phone Using the Advanced Phone Functions Redial If the key is configured as Redial key, press this key under the idle status, it will fetch the last dialed number, then you can choose a special line to call out by pressing the line keys.
Enterprise IP Phone Using the Advanced Phone Functions The “call park” feature is activated by pressing a preprogrammed button or a special sequence of buttons. This transfers the current conversation to an unused extension number and immediately puts the conversation on hold. The telephone system will then display the extension number of the parked call so that the call can later be retrieved.
Enterprise IP Phone 1) Using the Advanced Phone Functions Choose Phone->DSS Key ->Memory Key or Line Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Voicemail from the list. 2) In the "Line" field, select a line for which to apply this key, and enter the extension number you want to set as the voice mail box. 3) Press Confirm button to save the changes.
Enterprise IP Phone Using the Advanced Phone Functions Tone Settings You can define the frequency and time period of all the following tones： z Dial z Ring Back z Busy z Congestion z Call Waiting z Dial Recall z Record z Info z Stutter z Message z Auto Answer To edit the tone filed via Web interface: 1) Choose Phone->Tones. 2) Enter the frequency and time period(in ms) as the following format: Frequency /Time Period (for example 400/200).
Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server. 4) Make sure your account information is the same as you have got from your ISP. 5) Check whether the SIP server is on. 6) Check the SIP register port, the default value is 5060.
Enterprise IP Phone Trouble Shooting How to refuse incoming calls during a call? You can turn off the function of call waiting, and then our phone will refuse all the incoming calls when you are in a conversation. How to send SMS? You could edit the SMS in the Menu-> Messages->Text Messages. Note: Make sure that the SIP server you have registered supports SMS function.
