User Guide

ManualsBrandsYealink ManualsOffice ElectronicsYealink [2-Pack] T23G IP Phone, 3 Lines. 2.8-Inch Graphical LCD. Dual-Port 10/100 Ethernet, 802.3af PoE, Power Adapter Not Included (SIP-T23G-2)

Summary of content (186 pages)

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Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY Copyright © 2017 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink (Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
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consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages. End User License Agreement This End User License Agreement ("EULA") is a legal agreement between you and Yealink.
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GNU GPL INFORMATION Yealink SIP-T23P/G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
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About This Guide About This Guide Thank you for choosing the SIP-T23P/SIP-T23G (hereinafter referred to as SIP-T23P/G) IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. The difference between the SIP-T23P and SIP-T23G IP phones is that only SIP-T23G supports Gigabit network interface. This guide provides everything you need to quickly use your new phone.
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User Guide for the SIP-T23P/G IP Phone  Configuring an Access URL on page 61  DSS Keys on page 69  Auto Answer on page 93  Do Not Disturb (DND) on page 100  Call Forward on page 105  Configuring Visual and Audio Alert for BLF Pickup on page 132  Call Park/Retrieve on page 120  Receiving RTP Stream on page 150 BLF Ring Type is moved to Configuring Visual and Audio Alert for BLF Pickup on page 132. Changes for Release 81, Guide Version 81.
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About This Guide  Dial Plan on page 80  Call Mute on page 98  Do Not Disturb (DND) on page 100  Call Transfer on page 112  Call Park on page 120  Busy Lamp Field (BLF) on page 131  Intercom on page 143  Multicast Paging on page 147 Changes for Release 80, Guide Version 80.
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User Guide for the SIP-T23P/G IP Phone Major updates have occurred to the following sections: viii  Web User Interface on page 20  Time & Date on page 40  ReCall on page 98  Anonymous Call Rejection on page 130  Intercom on page 143  Multicast Paging on page 147
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Table of Contents Table of Contents About This Guide ......................................................................... v In This Guide .................................................................................................................................v Summary of Changes ...................................................................................................................v Changes for Release 81, Guide Version 81.90 .........................................................
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User Guide for the SIP-T23P/G IP Phone Customizing Your Phone ........................................................... 35 General Settings ..........................................................................................................................35 Power Saving ...........................................................................................................................35 Backlight ...............................................................................................
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Table of Contents Recent Call In Dialing..................................................................................................................94 Auto Redial ..................................................................................................................................96 Call Completion ..........................................................................................................................97 ReCall .............................................................
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User Guide for the SIP-T23P/G IP Phone Music on Hold (MoH) .............................................................................................................. 153 Automatic Call Distribution (ACD) .......................................................................................... 154 Shared Call Appearance (SCA) ................................................................................................ 156 Configuring SCA Feature on the IP Phone ......................................
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Overview Overview This chapter provides the overview of the SIP-T23P/G IP phone. Topics include:  Hardware Component Instructions  Icon Instructions  LED Instructions  User Interfaces  Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T23P/G IP phone are the LCD screen and the keypad.
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User Guide for the SIP-T23P/G IP Phone Hardware component instructions of the SIP-T23P/G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Default account ① LCD Screen • Call information—caller ID, call duration • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date Indicates call status, message status and phone’s system ② Power Indicat
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Overview Icon Instructions Feature Status Icons Icons appearing on the status bar are described in the following table: Icons Description Network is unavailable Hands-free (speakerphone) mode Handset mode Headset mode Voice Mail Text Message Auto Answer Do Not Disturb (DND) Ringer volume is 0 Phone Lock Keep Mute Missed Calls Call Forward Line Key Icons Icons appearing on the line key label are described in the following tables: 15
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User Guide for the SIP-T23P/G IP Phone Icon indicator (associated with line) Icons Description The private line registers successfully Register failed Registering The shared/bridged line registers successfully DND is enabled on this line Call forward is enabled on this line Icon indicator (associated with ACD) Icon Description The ACD state is available and x The ACD state is unavailable The ACD state is Wrap up Log out of the ACD system Other Icons Icon indicator (associated with call recording)
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Overview Icons Description Recording cannot be stopped Icon indicator (associated with call history) Icons Description Received Calls Placed Calls Missed Calls Forwarded Calls Icon indicator (associated with contact) Icons Description The contact icon LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast-flashing red (300ms) The phone is ringing. Slow-flashing red (1s) The phone receives a voice mail or text message. The phone is powered off.
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User Guide for the SIP-T23P/G IP Phone LED Status Description Slow-flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as a BLF key or BLF List key) LED Status Description Solid green The monitored user is idle. Fast-flashing red (200ms) The monitored user receives an incoming call. The monitored user is busy. Solid red The monitored user’s conversation is placed on hold (This LED status requires server support).
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Overview Line key LED (associated with a bridged line) The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA phone indicates the phone is not involved in the BLA call. LED Status Description Off The bridged line is idle. Fast-flashing green The bridged line receives an incoming call. Solid green (for local BLA phone) Solid red (for monitoring BLA phone) The bridged line is in conversation. The bridged line is dialing. The bridged line is seized.
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User Guide for the SIP-T23P/G IP Phone Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to the administrator, and the default administrator password is “admin” (case-sensitive). For more information on customizing your phone with the available options from the phone user interface, refer to Customizing Your Phone on page 35.
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Overview Options Phone User Interface --Key As Send √ --Phone Lock √ Web User Interface --Audio Settings --Ring Tones √ --Key Tone √ --Contact Management --Directory x --Local Directory √ --Blacklist √ --Remote Phone Book x --Call History Management √ --Search Source List in Dialing x --Logo Customization x --Headset Use √ --DSS Keys √ --Account Management √ --Dial Plan x --Emergency Number x --Live Dialpad x --Hotline √ Basic Call Features --Recent Call In Dialing x
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User Guide for the SIP-T23P/G IP Phone Options Phone User Interface --Multicast Paging √ --Music on Hold x --Automatic Call Distribution (ACD) x --Shared Call Appearance (SCA) x --Bridged Line Appearance (BLA) x --Messages √ Web User Interface SIP Account --User Options --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ √ --Server Options Note --SIP Server 1/2 √ --Register Port x --Outbound Status √ --Outbound Proxy1/2 √ --Proxy Fall
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Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T23P/G IP phone. Topics include:  Packaging Contents  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings  Registration  Idle Screen  Entering Data and Editing Fields If you require additional information or assistance with your new phone, contact your system administrator.
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User Guide for the SIP-T23P/G IP Phone  Phone Stand  Handset & Handset Cord  Ethernet Cable  Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your SIP-T23P/G IP phone. You need to purchase them separately if required.
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Getting Started Note  Power Adapter (5.5mm DC plug)  Headset YHS32/YHS33 We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 28.
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User Guide for the SIP-T23P/G IP Phone 1) Attach the stand The reversible tab has a lip which allows the handset to stay on-hook when the IP phone is mounted vertically. Note 2) Connect the handset and optional headset 3) Connect the network and power You have two options for power and network connections. Your system administrator will advise you which one to use.
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Getting Started AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2. Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. Note The IP phone should be used with Yealink original power adapter (5V/600mA) only.
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User Guide for the SIP-T23P/G IP Phone To connect the PoE for the SIP-T23P/G IP phone: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant. The phone can also share the network with another network device such as a PC (personal computer). This is an optional connection.
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Getting Started Phone Status You can view phone status via phone user interface or web user interface. Available information of phone status includes:  Network status (IPv4 status or IPv6 status, IP mode and MAC address). - IPv4 uses a 32-bit address. - IPv6 is an updated version of the current Internet Protocol to meet the increased demands for unique IP addresses, using a 128-bit address.
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User Guide for the SIP-T23P/G IP Phone The phone status is displayed on the first page of the web user interface. Note If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the browser’s address bar to view the phone status. IPv6 is not available on all servers. Contact your system administrator for more information. Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
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Getting Started To configure a static IPv4 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. 2. Press to select the IPv4 and then press the Enter soft key. 3. Press to select Static IPv4 Client and then press the Enter soft key. 4. Enter the desired value in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and Sec.DNS field respectively. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
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User Guide for the SIP-T23P/G IP Phone Registration Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready for use. The SIP-T23P/G IP phone supports up to 3 accounts. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 79.
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Getting Started Input Mode Abc 2aB Keypad abc (initials in ABC 123 capitals) 3defDEF def3èéêëð def3èéêëð DEF3ÈÉÊËÐ 3 4ghiGHI ghi4ì í î ï ghi4ì í î ï GHI4Ì Í Î Ï 4 5jklJKL jkl5£ jkl5£ JKL5£ 5 mno6öøòó mno6öøòó MNO6ÖØ ôõñ ôõñ ÒÓÔÕÑ 7pqrsPQRS pqrs7ßЅ pqrs7ßЅ PQRS7Ѕ 8tuvTUV tuv8ùúûü tuv8ùúûü wxyz9ýÞ wxyz9ýÞ WXYZ9ÝÞ 9 0 space space space 0 *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: *.
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User Guide for the SIP-T23P/G IP Phone If you want to Then you can - To enter “B”, press twice quickly. - To enter “C”, press three times quickly. - To enter “2ÄÆÅÀÁÂÃÇ”, press more than three times quickly. Note: When you are in the uppercase (ABC soft key), uppercase and lowercase (Abc soft key) or lowercase (abc soft key) input mode, is not available. Press the keypad key or For - , or press .
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Customizing Your Phone Customizing Your Phone You can customize your SIP-T23P/G IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
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User Guide for the SIP-T23P/G IP Phone The office hour and idle timeout (minutes) settings work only if the power saving feature is enabled. Power saving is configurable via web user interface only. Note Enabling the Power Saving The office hour and idle timeout (minutes) settings work only if the power saving feature is enabled. To enable the power saving feature via web user interface: 1. Click on Settings->Power Saving. 2. Select Enabled from the pull-down list of Power Saving. 3.
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Customizing Your Phone 2. Enter the starting time and ending time respectively in the desired day field. 3. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure:  Office Hours Idle TimeOut: Configures the idle timeout for office hours.  Off Hours Idle TimeOut: Configures the idle timeout for non-office hours.
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User Guide for the SIP-T23P/G IP Phone The default value is 10, you can set to 1-30. 5. Click Confirm to accept the change. Backlight You can configure the backlight to adjust the brightness of the LCD screen. Backlight status on the LCD screen can be configured from the following options:  Always On: Backlight is on permanently.  Always Off: Backlight is off permanently.
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Customizing Your Phone Contrast You can configure the LCD screen contrast to a comfortable level. The intensity of contrast ranges from 1 to 10 and the highest intensity is 10. To configure the contrast via phone user interface: 1. Press Menu->Settings->Basic Settings->Display->Contrast. 2. Press or , or the Switch soft key to increase or decrease the intensity of contrast. The default contrast level is “6”. 3. Press the Save soft key to accept the change or the Back soft key to cancel.
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User Guide for the SIP-T23P/G IP Phone To change the language for the web user interface: 1. Select the desired language from the pull-down list at the top-right corner of web user interface. Text displayed on the web user interface will change to the selected language. Time & Date The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually.
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Customizing Your Phone 6. Note Press the Save soft key to accept the change or the Back soft key to cancel. Please refer to Appendix A – Time Zones for the list of available time zones on the IP phone. To configure the time and date manually via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->Manual Settings. 2. Enter the specific date in the Date(YMD) field. 3. Enter the specific time in the Time(HMS) field. 4. Press the Save soft key to accept the change.
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User Guide for the SIP-T23P/G IP Phone Date Format Example (2016-09-02) YYYY-MM-DD 2016-09-02 DD/MM/YYYY 02/09/2016 MM/DD/YY 09/02/16 DD MMM YYYY 02 Sep, 2016 WWW DD MMM Fri, 02 Sep Time and date are configurable via web user interface at the path Settings->Time & Date. Note You can also customize the date format. Contact your system administrator for more information. Administrator Password The Advanced Settings option is only accessible to the administrator.
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Customizing Your Phone 2. Press or , or the Switch soft key to select # or * from the Key As Send field, or select Disabled to disable this feature. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Key as send is configurable via web user interface at the path Features->General Information. Phone Lock You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use.
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User Guide for the SIP-T23P/G IP Phone 3. Press or , or the Switch soft key to select Enabled from the Lock Enable field. 4. Press or , or the Switch soft key to select the desired type from the Lock Type field. 5. (Optional.) Enter the desired interval of automatic phone lock in the Auto Lock field. The default timeout is 0. It means the phone will not be automatically locked. You need to long press to lock it immediately when the phone is idle. If it is set to other values except 0 (e.g.
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Customizing Your Phone 3. Note Press the Save soft key to accept the change or the Back soft key to cancel. The unlock PIN length must be within 15 digits. To unlock the phone via phone user interface: 1. Press any locked key, enter the “Phone Lock” screen. 2. Enter the desired PIN in the Unlock PIN field. 3. Press the OK soft key to unlock the phone. The icon disappears from the LCD screen. You can long press or wait for a period of time (if configured) to lock the phone again.
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User Guide for the SIP-T23P/G IP Phone Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use. Note Your system administrator can disable you to adjust the ringer volume. Contact your system administrator for more information. To adjust the ringer volume when the phone is idle: 1.
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Customizing Your Phone To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring Tones Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s. The ring tone format must meet the following: Format Single File Size .
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User Guide for the SIP-T23P/G IP Phone 2. Press or to select the desired account and then press the Enter soft key. 3. Press or to select the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. 4. (Optional.) Press to adjust the ringer volume. 5. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type.
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Customizing Your Phone You can only delete the custom ring tone by clicking Del when selecting the desired custom ring tone in the Ring Type field. The priority of ring tone for an incoming call on the phone is as follows: Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding Groups) >Account ring tone >Phone ring tone. Note Uploading custom ring tones for your phone is configurable via web user interface only.
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User Guide for the SIP-T23P/G IP Phone Directory Directory provides an easy access to the frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP. You can configure the list(s) to be accessed for the Dir soft key. Note LDAP is disabled by default. For more information, contact your system administrator. To configure the list(s) to access for the Dir soft key via web user interface: 1. Click on Directory->Setting. 2.
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Customizing Your Phone The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Dir soft key to enter this list directly. If the remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface. For more information on remote phone book, refer to Remote Phone Book on page 61. For more information on LDAP, contact your system administrator.
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User Guide for the SIP-T23P/G IP Phone 4. Press or , or the Switch soft key to select the desired group ring tone from the Ring field. If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone. 5.
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Customizing Your Phone 4. Press or to scroll through the group information and then edit. 5. Press the Save soft key to accept change or the Back soft key to cancel. Deleting Groups To delete a group from the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
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User Guide for the SIP-T23P/G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact you want to add doesn’t belong to any group, select All Contacts and then press the Enter soft key. 3.
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Customizing Your Phone 2. Press or to highlight the desired entry. 3. Press the Option soft key, and then select Add to Contact. 4. Press the OK soft key, and then edit the contact name. 5. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from Remote Phone Book To add a contact to the local directory from remote phone book: 1. Press Menu->Directory->Remote Phone Book.
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User Guide for the SIP-T23P/G IP Phone If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or 4. Press the Option soft key, and then select Detail. 5. Press 6.
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Customizing Your Phone Placing Calls to Contacts To place a call to a contact from the local directory: Press the Dir soft key. 1. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. Select the desired contact group and then press the Enter soft key. 2.
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User Guide for the SIP-T23P/G IP Phone 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list. Importing/Exporting Contact Lists You can manage your phone’s local directory via phone user interface or web user interface.
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Customizing Your Phone (Optional.) Check the Show Title checkbox. 3. It will prevent importing the title of the contact information which is located in the first line of the CSV file. 4. Click Import CSV to import the contact list. 5. (Optional.) Mark the On radio box in the Del Old contact field. It will delete all existing contacts while importing the contact list. Select the contact information you want to import into the local directory from the 6. pull-down list of Index.
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User Guide for the SIP-T23P/G IP Phone 2. Press the Add soft key. 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory. 5. Press the Add soft key to accept the change or the Back soft key to cancel.
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Customizing Your Phone the blacklist directory, refer to the operating instructions of Editing Contacts on page 55, Deleting Contacts on page 56, Placing Calls to Contacts on page 57 and/or Searching for Contacts on page 57. Remote Phone Book You can add new contacts to the local directory, search for a contact, or simply dial a contact number from the remote phone book. You can configure your new phone to access up to 5 remote phone books.
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User Guide for the SIP-T23P/G IP Phone Accessing the Remote Phone Book To access your remote phone book via phone user interface: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory (refer to Directory on page 50), press Dir->Remote Phone Book to enter the remote phone book. 2. Press or to select the desired remote group, and then press the Enter soft key. The phone then connects to the remote phone book and proceeds to load it.
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Customizing Your Phone Call History Management The SIP-T23P/G IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list. History record feature is enabled by default. If you don’t want to save the call history, you can disable the feature. Viewing History Records To view the call history: 1.
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User Guide for the SIP-T23P/G IP Phone For more information on local directory and/or blacklist, refer to Local Directory on page 51 and/or Blacklist on page 59. Deleting History Records To delete an entry from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list: 1.
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Customizing Your Phone 3. Press the Save soft key to accept the change or the Back soft key to cancel. Search Source List in Dialing You can search for a contact from the desired lists when the phone is on the dialing screen. The lists can be Local Directory, History, Remote Phone Book and LDAP. Note LDAP is disabled by default. For more information, contact your system administrator. To configure search source list in dialing via web user interface: 1. Click on Directory->Setting. 2.
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User Guide for the SIP-T23P/G IP Phone 1. Pick up the handset, press the Speakerphone key or press the line key. 2. Enter a few continuous characters of the entry’s name or continuous numbers of the entry’s phone number (office, mobile or other number) using the keypad. The entries in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen. You can press the desired entry, and then place a call to the entry.
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Customizing Your Phone 4. Note Click Upload to upload the file. Delete item will appear after you upload a custom logo, you can click Delete to delete the custom logo. The logo file format must be *.dob, contact your system administrator for more information. Logo customization is configurable via web user interface only. Headset Use If you want to use a headset, physically connect your headset and activate the headset mode for use.
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User Guide for the SIP-T23P/G IP Phone To enable headset prior via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change. To use headset prior feature, you should activate the headset mode in advance: Note 1. Physically connect the headset. 2. Press to activate the headset mode. If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again.
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Customizing Your Phone 2. Select Enabled from the pull-down list of Dual Headset. 3. Click Confirm to accept the change. Note Dual headset is configurable via web user interface only. DSS Keys There are two types of DSS keys: Line Keys and Programable Keys. The details will be introduced in the following. The SIP-T23P/G IP phone supports 3 line keys and 11 programable keys. Line Keys You can assign predefined functionalities to line keys.
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User Guide for the SIP-T23P/G IP Phone 8. (Optional.) Enter the corresponding value in the Extension field. 9. Press the Save soft key to accept the change or the Back soft key to cancel. Line key is configurable via web user interface at the path Dsskey->Line Key. When the phone is idle, you can also long press the line key to configure it directly on the phone.
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Customizing Your Phone Dependencies: Type (Line) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Usage: When the phone receives an incoming call, the Line key LED flashes green: 1. Press the Line key to accept the incoming call. 2. Press the Line key to place a new call and the active call is placed on hold. 3. Press the Line key again to resume the held call.
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User Guide for the SIP-T23P/G IP Phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Dependencies: Type (Key Event) Key Type (Group Pick Up) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the group call pickup code) Usage: Press the Group Pickup key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone.
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Customizing Your Phone Usage: Press the Local Group key to access the contact group specified in the Local Group field. XML Group You can use this key feature to quickly access a remote group in your remote phone book. You should configure remote phone book in advance. For more information, refer to Remote Phone Book on page 61.
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User Guide for the SIP-T23P/G IP Phone Conference on page 117. Dependencies: Type (Key Event) Key Type (Conf) Label (key label displayed on the LCD screen) Value (the number you want to add to the conference) Usage: Press the Conference key during an active call to set up a conference with the number specified in the Value field. If the Value field is left blank, the Conference key performs the same as the Conf soft key during a call.
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Customizing Your Phone When the transfer mode on DSS key is New Call, press the Transfer key to place a new call  to the number specified in the Value field. Note Transfer mode via DSS key is configurable via web user interface at the path Features->Transfer->Transfer Mode Via Dsskey. If the Value field is left blank, the Transfer key performs the same as the TRANSFER key or the Trans soft key during a call. For more information, refer to Call Transfer on page 112.
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User Guide for the SIP-T23P/G IP Phone Dependencies: Type (Key Event) Key Type (SMS) Label (key label displayed on the LCD screen) Usage: Press the SMS key when the phone is idle to access text message. Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversations which have more than one person present at one end.
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Customizing Your Phone Usage: Press the URL key to trigger the phone to send an HTTP GET request containing the URL specified in the Value field. Phone Lock You can use this key feature to immediately lock your phone instead of long pressing . For more information, refer to Phone Lock on page 43.
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User Guide for the SIP-T23P/G IP Phone To customize the programable keys via web user interface: 1. Click on Dsskey->Programable Key. 2. Customize specific features for these keys. 3. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Label is configurable only when customizing SoftKey (1-4). 4. Note Click Confirm to accept the change. Navigation keys and function keys are configurable via web user interface only. The X key can be used as a Cancel key or mute key.
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Customizing Your Phone Account Management You can register one or multiple accounts on the SIP-T23P/G IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account. Account Registration To register an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Enabled from the Activation field. 4.
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User Guide for the SIP-T23P/G IP Phone Multiple Line Keys per Account You can configure multiple line keys to associate with an account. This enhances call visualization and simplifies call handling. If this is the case, the LCD screen will resemble the following figure: Incoming calls to this account will be distributed evenly among the available line keys. Outgoing calls will be distributed similarly.
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Customizing Your Phone “[5-7]” would match the number”5”, ”6”or ”7”. The square brackets "[]" can be used as a placeholder for a single character [] which matches any of a set of characters. Example: "91[5-7]1234" would match "9151234", "9161234", "9171234". The parentheses "( )" can be used to group together patterns, for instance, to () logically combine two or more patterns. Example: "([1-9])([2-7])3" would match "923", "153", "773", etc.
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User Guide for the SIP-T23P/G IP Phone 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234” instead. Note The valid values of Account field can be one or more digits among 1-3. Every two digits must be separated by a comma.
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Customizing Your Phone number matches the dial now string, the number will be dialed out automatically. For example, a dial now rule is configured as "1xx", any entered three-digit string beginning with 1 will then be dialed out automatically on the phone. To add a dial now rule via web user interface: 1. Click on Settings->Dial Plan->Dial Now. 2. Enter the desired value (e.g., 1xx) in the Rule field. 3. Enter the desired line ID in the Account field or leave it blank.
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User Guide for the SIP-T23P/G IP Phone The default value is “1”. 3. Click Confirm to accept the change. Time out for dial now rule is configurable via web user interface only. Note Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary when dialing a phone number outside the code area. For example, an area code is configured as "Code: 0592, Min Length: 1, Max Length: 15".
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Customizing Your Phone For more information on the valid values for the Account field, refer to Replace Rule on page 81. 4. Note Click Confirm to accept the change. The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only. Block Out You can block some specific numbers (up to 10) from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number".
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User Guide for the SIP-T23P/G IP Phone 4. Click Confirm to add the block out number. Block out number is configurable via web user interface only. Note Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country.
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Customizing Your Phone Live Dialpad You can enable live dialpad feature on the SIP-T23P/G IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time. To enable live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
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User Guide for the SIP-T23P/G IP Phone 3. Enter the delay time in the Hotline Delay field. The valid values range from 0 to 10 (seconds) and the default value is 4. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
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Basic Call Features Basic Call Features The SIP-T23P/G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T23P/G IP phone.
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User Guide for the SIP-T23P/G IP Phone Placing Calls You can place a call in one of three ways using your SIP-T23P/G IP phone:  Using the handset  Using the speakerphone  Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from local directory, remote phone book or call history. For more information, refer to Contact Management on page 49 and Call History Management on page 63.
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Basic Call Features Enter the desired number using the keypad. Press - , , or the Send soft key. With the handset on-hook, enter the desired number using the keypad. Press , , , or the Send soft key. To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key.
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User Guide for the SIP-T23P/G IP Phone Answering Calls When you are not in another call, you can answer a call in one of three ways:  Using the handset  Using the speakerphone  Using the headset You can reject incoming calls by pressing the Reject soft key or the X key. You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 100.
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Basic Call Features Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. You can use auto answer feature to automatically answer an incoming call using the speakerphone. Auto answer is configurable on a per-line basis. You can choose to mute the local microphone when an incoming call is answered automatically. To configure auto answer via phone user interface: 1. Press Menu->Features->Auto Answer. 2.
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User Guide for the SIP-T23P/G IP Phone Ending Calls To end a call: Do one of the following: - If you are using the handset, press the EndCall soft key or hang up the handset. - If you are using the headset, press the EndCall soft key. - If you are using the speakerphone, press or the EndCall soft key. Redialing Numbers To redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: 1.
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Basic Call Features 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Recent call in dialing is configurable via web user interface only. Note To view placed calls list when the phone is on the dialing screen: 1. Pick up the handset, press the Speakerphone key or press the line key. The LCD screen displays the placed calls list.
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User Guide for the SIP-T23P/G IP Phone Auto Redial You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: 1. Press Menu->Features->Auto Redial. 2. Press 3. Enter the desired time (in seconds) in the Redial Interval field. or , or the Switch soft key to select Enabled from the Auto Redial field.
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Basic Call Features number. The phone will retry as many times as configured until the called party is idle. Call Completion You can use call completion to notify the caller who failed to reach a desired party when the party becomes available to receive a call. To configure call completion via phone user interface: 1. Press Menu->Features->Call Completion. 2. Press or , or the Switch soft key to select Enabled from the Call Completion field. 3.
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User Guide for the SIP-T23P/G IP Phone 1. Note Press the OK soft key to redial the number. Call completion is not available on all servers. For more information, contact your system administrator. ReCall You can press a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
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Basic Call Features Keep Mute Normally, the mute feature is deactivated when the active call ends. Keep mute feature enables you to make the mute state of your phone persist across calls. When keep mute is enabled and you press the MUTE key, the phone stays in the mute state until you un-mute the microphone or until the phone restarts. It helps prevent the other party from hearing the noise coming from your room when auto answer is enabled on your phone.
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User Guide for the SIP-T23P/G IP Phone The line key LED flashes green. The LCD screen indicates that the call is on hold. The phone will beep softly every 30 seconds to remind you that you still have a call on hold. The phone ignores engaged audio device (handset or headset) and switches to Speakerphone to play the hold tone by default. Note To resume a held call: 1. Press the Resume soft key.
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Basic Call Features When DND feature is enabled, the IP phone supports displaying a large DND icon on the idle screen. For more information, contact your system administrator. You can activate/deactivate DND for the phone system, or you can customize DND for each or all accounts. There are two DND modes:  Phone (default): DND is effective for the phone system.  Custom: DND can be configured for each or all accounts. To configure the DND mode via web user interface: 1.
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User Guide for the SIP-T23P/G IP Phone 3. Note Click Confirm to accept the change. DND mode is configurable via web user interface only. To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon Note appears on the status bar. When DND and busy forward are activated in phone mode, calls will be sent to the configured destination number. For more information on busy forward, refer to Call Forward on page 104. To activate DND in custom mode: 1.
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Basic Call Features After DND was activated for a specific account on the step 2, press - or to highlight the DND Status field. Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. Press the OK soft key to accept the change or the Cancel soft key to cancel. 3. Press the Save soft key to accept the change. If you activate DND for the default account, the associated line icon will change to the icon , and will appear on the status bar.
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User Guide for the SIP-T23P/G IP Phone You can receive incoming calls from authorized numbers when DND is activated. To configure the DND authorized numbers via web user interface: 1. Click on Features->Forward&DND. 2. Select Enabled from the pull-down list of DND Emergency. 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change.
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Basic Call Features 2. Press or to select the desired account and then press the Enter soft key. 3. Press or , or the Switch soft key to select Disabled from the DND Status field. If you want to deactivate DND for all accounts, press the All Lines soft key. 4. Press the Save soft key to accept the change. Call Forward You can configure your phone to forward incoming calls to another party (static forwarding). You can also forward calls while your phone is ringing (dynamic forwarding).
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User Guide for the SIP-T23P/G IP Phone Note 2. In the Forward block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. Call forward mode is configurable via web user interface only. To activate call forward in phone mode: 1. Press Menu->Features->Call Forward or press 2. Press 3. Depending on your selection: a) or when the phone is idle. to select the desired forwarding type, and then press the Enter soft key.
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Basic Call Features 1) Press or , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. If you select No Answer Forward: c) 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field.
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User Guide for the SIP-T23P/G IP Phone 3. Press 4. Depending on your selection: a) or to select the desired forwarding type, and then press the Enter soft key. If you select Always Forward, you can activate it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the Always Forward field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.
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Basic Call Features You can also activate busy forward for all accounts, do the following: 1) Press or to highlight the Busy Forward field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) c) Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select No Answer Forward, you can activate it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field.
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User Guide for the SIP-T23P/G IP Phone 5. Press the Save soft key to accept the change or the Back soft key to cancel. If you activate call forward for the default account, the associated line icon will change to and the icon , will appear on the status bar. If you activate call forward for the non-default account, only the associated line icon will change to . If you activate call forward for all accounts, all line icons will change to , and the icon will appear on the status bar.
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Basic Call Features To configure the forward authorized numbers via web user interface: 1. Click on Features->Forward&DND. 2. Select Enabled from the pull-down list of Forward Emergency. 3. Enter the numbers in the Forward Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When call forward is activated on the phone, the phone cannot forward incoming calls from the numbers specified in the Forward Authorized Numbers field.
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User Guide for the SIP-T23P/G IP Phone 4. Press or , or the Switch soft key to select Disabled to deactivate the call forward. If you want to deactivate call forward for all accounts, press the All Lines soft key. 5. Press the Save soft key to accept the change. Dynamic Forwarding You can manually forward a call to another number while your phone rings. To forward an incoming call to another party: 1. When the phone is ringing, press the FWD soft key. 2.
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Basic Call Features 2. Select Enabled from the pull-down list of Allow Trans Exist Call. 3. Click Confirm to accept the change. Blind Transfer Before performing a blind transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as Blind Transfer. For more information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page 134. To perform a blind transfer during a call: 1. Press 2.
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User Guide for the SIP-T23P/G IP Phone on page 50 for more information). Press - , or the Send soft key to complete the transfer. Press the Dir soft key, and then select History. Select the desired list and then press or to select the entry (Directory should be configured in advance. Refer to Directory on page 50 for more information). Press - , or the Send soft key to complete the transfer. Press the Dir soft key, and then select Remote Phone Book.
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Basic Call Features Press  , or the Send soft key to complete the transfer. Press the Dir soft key, and then select History. Select the desired list and then press or to select the entry (Directory should be configured in advance. Refer to Directory on page 50 for more information). Press  , or the Send soft key to complete the transfer. Press the Dir soft key, and then select Remote Phone Book. Select the desired group and search for the contact (Directory should be configured in advance.
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User Guide for the SIP-T23P/G IP Phone and search for the contact (Directory should be configured in advance. Refer to Directory on page 50 and Remote Phone Book on page 61 for more information). Press - , or the Send soft key to dial out. If Allow Trans Exist Call (refer to Allow Trans Exist Call on page 112) is enabled, you can select the NewCall and repeat steps mentioned above to complete transfer. 3. Press or the Trans soft key to complete the transfer when receiving ringback.
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Basic Call Features Call Waiting You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive another call while there is already an active call on the phone. Otherwise, another incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone. You can also enable or disable the phone to play a warning tone when receiving another call. To configure call waiting via phone user interface: 1.
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User Guide for the SIP-T23P/G IP Phone is the default method of conference called Local Conference. To set up a local conference call, make sure local conference feature is enabled. For more information, contact your system administrator. Note To set up a local conference call: 1. Place a call to the first party. 2. When the first party answers the call, press the Conf soft key to place a new call. The active call is placed on hold. 3.
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Basic Call Features - Press the EndCall soft key to drop the conference call. Network Conference You can use network conference feature on the SIP-T23P/G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following:  Join two calls together into a conference call.  Invite another party into an active conference call. To use this feature, contact your system administrator for the network conference URI in advance.
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User Guide for the SIP-T23P/G IP Phone 4. When the second party answers the call, press the Conf soft key to add the second party to the conference. 5. Press the Conf soft key to place a new call. The conference is placed on hold. 6. Enter the number of the new party and then press , , or the Send soft key. 7. When the new party answers the call, press the Conf soft key to add the new party to the conference. 8. Repeat steps 5 to 7 until you have added all intended parties.
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Basic Call Features If the call park code is already configured for the Park soft key, you don’t need to configure it when configuring a call park key. To configure a retrieve park key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired line key. 3. Press or , or the Switch soft key to select Retrieve Park from the Type field. 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. (Optional.
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User Guide for the SIP-T23P/G IP Phone It is configured for the Retrieve soft key. This park retrieve code will also apply to the retrieve park key. 7. Note Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in FAC mode: 1.
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Basic Call Features 2. Do one of the following: a) If you want to park the call against the local extension. 1) Press . If the call is parked successfully, you will hear a voice prompt confirming that the call is parked. b) If you want to park the call against desired extension. 1) Enter an extension (e.g., 4606) where you want to park the call. 2) Press or . If the call is parked successfully, you will hear a voice prompt confirming that the call is parked.
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User Guide for the SIP-T23P/G IP Phone If Enabled is selected, the Park soft key will display on the LCD screen during a call, and the Retrieve soft key will display on the dialing screen. 4. (Optional.) Enter the call park code in the Call Park Code field. It is configured for the Park soft key. This call park code will also apply to the call park key. 5. (Optional.) Enter the park retrieve code in the Park Retrieve Code field. It is configured for the Retrieve soft key.
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Basic Call Features - If the call park code is configured, the call will be directly transferred to the shared parking lot. Note For some servers, the system will return a specific park retrieve number (park retrieve code) from which the call can be retrieved after parking successfully. To retrieve a parked call in Transfer mode: 1. Do one of the following: - If the park retrieve code is not configured, dial the park retrieve code (e.g., *11).
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User Guide for the SIP-T23P/G IP Phone 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call directly: 1.
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Basic Call Features The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the target phone receives an incoming call. 3. Enter the phone number which is receiving an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the direct pickup key directly.
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User Guide for the SIP-T23P/G IP Phone 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone.
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Basic Call Features Anonymous Call You can use anonymous call to block your identify and phone number from appearing to the called party when you call someone. For example, you want to call to consult some services, but don’t want to be harassed. Anonymous call is configurable on a per-line basis. You can also configure the phone to send anonymous call on/off code to the server to activate/deactivate anonymous call on the server side. Note Anonymous call is not available on all servers.
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User Guide for the SIP-T23P/G IP Phone Anonymous Call Rejection You can use anonymous call rejection to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from being displayed. Anonymous call rejection is configurable on a per-line basis.
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Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T23P/G IP phone.
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User Guide for the SIP-T23P/G IP Phone 3. Press or , or the Switch soft key to select BLF from the Type field. 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the phone number or extension you want to monitor in the Value field. 7. (Optional.) Enter the directed call pickup code in the Extension field.
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Advanced Phone Features 4. Click Confirm to accept the change. Visual and audio alert features are configurable via web user interface only. Note To configure BLF ring type via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->BLF Ring Type. 2. Press 3. (Optional.) Press 4. Press the Save soft key to accept the change or the Back soft key to cancel. or to select the desired ring tone. to adjust the ringer volume.
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User Guide for the SIP-T23P/G IP Phone Configuring Directed Call Pickup Code If you configure the directed call pickup code in advance, you can pick up the monitored user’s incoming call by pressing the BLF key. You can configure the directed call pickup code when configuring a BLF key. For more information, refer to Configuring a BLF Key on page 131. You can also configure the directed call pickup code on a global or per-line basis via web user interface.
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Advanced Phone Features 3. Enter the desired pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. Configuring Transfer Mode on DSS Key When there is an active call on the IP phone, you can handle the active call differently using a BLF key. The phone behavior depends on the configuration of transfer mode via Dsskey with the BLF key. To configure the transfer mode on DSS key via web user interface: 1. Click on Features->Transfer. 2.
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User Guide for the SIP-T23P/G IP Phone The original call is placed on hold. Click Confirm to accept the change. 3. Note Transfer Mode on DSS Key is also applicable to BLF list feature. Using BLF Feature on the Phone You can use the BLF key in the following ways:  Place a call to the monitored user.  Transfer a call to the monitored user.  Pick up an incoming call of the monitored user.
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Advanced Phone Features To perform a blind transfer: 1. Press the BLF key of the monitored user which you want to transfer this call to. Then the active call is connected to the number of the monitored user. When the transfer mode on DSS key is set to Attended Transfer and there is already an active call on the IP phone, you can do the following: To perform a semi-attended transfer: 1. Press the BLF key of the monitored user which you want to transfer this call to.
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User Guide for the SIP-T23P/G IP Phone Parking a Call/Retrieving a Parked Call to the Monitored User You can press the desired BLF key to park a call or retrieve a parked call directly in FAC mode. It should be pre-configured by your system administrator. To park a call in FAC mode: 1. During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key). 2. Press the desired BLF key to park the call to the monitored user. To retrieve a parked call in FAC mode: 1.
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Advanced Phone Features When a call is being parked against the monitored phone, press the BLF List key to retrieve  the parked call from the monitored user. Before retrieving the parked call, ensure that the BLF List Retrieve Call Parked Code has been configured in advance. If the code is not configured, the phone will place a call to the monitored user instead of retrieving the parked call when you press the BLF List key. To configure BLF List settings via web user interface: Note 1.
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User Guide for the SIP-T23P/G IP Phone You can receive a visual or/and an audio alert (if enabled) on your phone when the monitored user receives an incoming call. For more information, refer to Configuring Visual and Audio Alert for BLF Pickup on page 132. The pickup code is used in the following order of preference: BLF List Pickup Code (Account->Advanced)>Directed Call Pickup Code (Account->Advanced)>Directed Call Pickup Code (Features->Call Pickup).
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Advanced Phone Features 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Record from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Record key is configurable via web user interface at the path Dsskey->Line Key.
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User Guide for the SIP-T23P/G IP Phone Recording status indicators you need to know: Circumstance Icons on the LCD screen A recording is started appears on the LCD screen A recording cannot be started appears for 1 second A recording cannot be stopped appears for 1 second, then goes back The recording box is full appears for 1 second The call cannot be recorded appears for 1 second You can listen to the recordings stored on your server system.
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Advanced Phone Features 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Hot desking key is configurable via web user interface at the path Dsskey->Line Key. To use hot desking: 1. Press the hot desking key when the phone is idle. The LCD screen prompts the following warning: 2.
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User Guide for the SIP-T23P/G IP Phone Configuring the Intercom Feature on the IP Phone Configuring an Intercom Key To configure an intercom key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. Select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the target extension number in the Value field. 7. (Optional.
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Advanced Phone Features Intercom Feature Description when it receives an incoming intercom call. Enable or disable the IP phone to automatically answer an Intercom Barge incoming intercom call while there is already an active call on the phone. Intercom Allow You can enable or disable the phone to answer an incoming intercom call. If Intercom Allow is enabled, the phone will automatically answer an incoming intercom call.
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User Guide for the SIP-T23P/G IP Phone 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom features are configurable via web user interface at the path Features->Intercom.
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Advanced Phone Features Multicast Paging You can use multicast paging to quickly and easily broadcast time sensitive announcements to users who are listening to a specific multicast group and a specific channel. You can configure the paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) and channel(s) without involving SIP signaling.
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User Guide for the SIP-T23P/G IP Phone 7. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. 8. Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path Dsskey->Line Key. To configure a paging list key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field.
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Advanced Phone Features The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 5. Enter the group name in the Label field. 6. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. 7. Press the Save soft key to accept the change. 8. Repeat steps 2 to 7, you can add more paging groups. Paging list is configurable via web user interface at the path Directory->Multicast IP. To delete a paging group via phone user interface: 1.
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User Guide for the SIP-T23P/G IP Phone The default codec is G722. 3. Note Click Confirm to accept the change. If G722 codec is used for multicast paging, the LCD screen will display the icon that it is providing high definition voice. to indicate Default codec for multicast paging is configurable via web user interface only.
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Advanced Phone Features  1 to 31: Define the priority of the active call, 1 with the highest priority, 31 with the lowest.  Disabled: The voice call in progress will take precedence over all incoming paging calls. Ignore DND The ignore DND parameter defines the lowest priority of multicast listening address from which the phone can receive an RTP stream when DND is activated.
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User Guide for the SIP-T23P/G IP Phone The default channel is 0. 8. Note Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest. Multicast listening addresses are configurable via web user interface only. Using Multicast Paging To send RTP stream via a multicast paging key when the receiver’s phone is idle: 1. Press the multicast paging key when the phone is idle.
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Advanced Phone Features To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again.  Note To end the multicast RTP session, press the EndCall soft key. Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold. To send RTP stream via a paging key list when the receiver’s phone is idle: 1.
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User Guide for the SIP-T23P/G IP Phone To configure music on hold server via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. 4. Click Confirm to accept the change. When you have placed a call on hold, the held party can hear the music. Note For this feature to function, all involved parties cannot use encrypted RTP (SRTP).
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Advanced Phone Features 3. Press or , or the Switch soft key to select ACD from the Type field. 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. ACD key is configurable via web user interface at the path Dsskey->Line Key. To log into the ACD system: 1. Press the ACD key when the phone is idle.
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User Guide for the SIP-T23P/G IP Phone Shared Call Appearance (SCA) You can use SCA feature to share an extension which can be registered on two or more IP phones at the same time. The shared line is indicated by a different line icon. In the following figure, the first line is private and the second line is shared: If two phones share a line, an incoming call to this extension will cause both phones to ring simultaneously. The incoming call can be answered on either phone but not both.
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Advanced Phone Features To configure the auto linekeys feature via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Auto LineKeys. If Auto LineKeys is enabled, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone. 3. Click Confirm to accept the change.
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User Guide for the SIP-T23P/G IP Phone To configure the shared line settings and the number of line key on phone A via web user interface: 1. Register the primary account 4603. 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled.
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Advanced Phone Features The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. To configure the shared line settings and the number of line key on phone B via web user interface: 1. Register the alternate account 4603_1.
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User Guide for the SIP-T23P/G IP Phone (Enter the primary account 4603 in the Register Name field.) 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled. The default value is 1. In this example, the value is set to 2.
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Advanced Phone Features 4. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call. Private hold only allows the hold party to retrieve the held call.
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User Guide for the SIP-T23P/G IP Phone 4. Press or , or the Switch soft key to select Private Hold from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Configuring call pull feature Call pull feature allows users to retrieve an existing call from another shared phone that is in active or public hold status.
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Advanced Phone Features Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change. For more information on line key LED indicators, refer to LED Instructions on page 17.
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User Guide for the SIP-T23P/G IP Phone Answering Calls You can have one call or multiple calls on the shared line. Incoming calls will be distributed evenly among the available line keys. To answer a call on the shared line: When an incoming call arrives on the shared line, the phone A and phone B will ring simultaneously, and the LED indicators of the line key 1 on both phone A and phone B will flash green. You can answer the incoming call on either phone A or phone B but not both.
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Advanced Phone Features illuminate solid green and phone B will illuminate solid red indicating that there is an active call on the line key 2. You can also answer the call on phone B. Do one of the following on phone B: - Press the line key 2. Phone A stops ringing. - Press or the Answer soft key. Phone A stops ringing. The LED indicators of the line key 2 on phone A will illuminate solid red and phone B will illuminate solid green indicating that there is an active call on the line key 2.
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User Guide for the SIP-T23P/G IP Phone Retrieving a Held Call To retrieve a call placed on public hold: You can retrieve the public held call on either phone A or phone B. To retrieve the call on phone A: 1. Press the line key with the slow-flashing green LED indicator or the Resume soft key. The conversation between phone A and phone C is retrieved. To retrieve the call on phone B: Do one of the following: - Press the line key with the slow-flashing red LED indicator.
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Advanced Phone Features 3. Press the Hold or the EndCall soft key. - If any party in the conference call presses the Hold soft key, two-way voice can be heard between the remaining parties. - If party A or party B presses the EndCall soft key, the remaining parties are still connected. If the other party (not the shared line party) presses the EndCall soft key, the conference call is ended.
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User Guide for the SIP-T23P/G IP Phone The Cancel, CallPull, NewCall and BargeIn soft keys appear on the LCD screen of phone B. 2. Press the CallPull soft key. The active call has been retrieved from the phone A successfully. If there is a held call between phone A and phone C, do the following: 1. Long press the desired line key on phone B. The Cancel, CallPull, NewCall and Retrieve soft keys appear on the LCD screen of phone B. 2. Press the CallPull soft key.
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Advanced Phone Features Configuring BLA Feature on the IP Phone You can share a BLA number on two or more phones. For example, phone A registers the account 14019833020 and assigns BLA number, phone B registers the account 10462190020 and assigns BLA number, phone C registers the account 14755608020. Phone A and phone B share the BLA number 14084588327. To register an account and configure BLA feature on phone A via web user interface: 1. Register the account 14019833020.
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User Guide for the SIP-T23P/G IP Phone 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change. To register an account and configure BLA feature on phone B via web user interface: 1. 170 Register the account 10462190020.
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Advanced Phone Features 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change. Using BLA Feature on the IP Phone This section provides you with detailed information on using the SIP-T23P/G IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change.
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User Guide for the SIP-T23P/G IP Phone The phone will dial the entered number. - Press the line key when the phone is idle to enter the dialing screen. Enter the desired number using the keypad and then press , , or the Send soft key. The phone will dial the entered number. To place multiple calls on the bridged line: You can have more than one call on the bridged line. To place a new call when there is an active call on phone A, do one of the following on the phone A: - Press the Hold soft key.
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Advanced Phone Features bridged line call is placed on hold. Retrieving a Held Call If there is a held call between phone A and phone C, you can retrieve a held call on either phone A or phone B. To retrieve the held call on phone A: 1. Press the line key with the slow-flashing green LED indicator or the Resume soft key on phone A. The conversation between phone A and phone C is retrieved. To retrieve the held call on phone B: 1. Press the line key with the slow-flashing red LED indicator on phone B.
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User Guide for the SIP-T23P/G IP Phone To read a text message: Note 1. Press Menu->Message->Text Message->Inbox. 2. Select the desired message and then press the View soft key. If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly. To send a text message: 1. Press Menu->Message->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3.
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Advanced Phone Features 4. Press the Send soft key after completing the content. 5. Check the From and To fields, and then press the Send soft key. To delete a text message: 1. Press Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox). 2. Select the desired message and then press the Delete soft key. 3. Select Delete to delete the desired message, and then press the OK soft key. The LCD screen prompts “Delete the selected message?”. 4.
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User Guide for the SIP-T23P/G IP Phone If the voice mail pop-up message box disappears, it won't pop up again unless the user receives a new voice mail or the user re-registers the account that has unread voice mail(s). Note You can configure the phone not to display the pop-up prompt, contact your system administrator for more information. To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call.
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Advanced Phone Features The LCD screen displays the amount of new and old voice mails. 2. Select an account and then press the Connect soft key to listen to voice mails. Message Waiting Indicator (MWI) The SIP-T23P/G IP phone supports MWI when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator.
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User Guide for the SIP-T23P/G IP Phone 2. Select the desired account from the pull-down list of Account. 3. Select Enabled from the pull-down list of Subscribe for MWI field. 4. Enter the period time in the MWI Subscription Period(Seconds) field. 5. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable subscribe MWI to voice mail via web user interface: 178 1. Click on Account->Advanced. 2.
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Advanced Phone Features 5. Enter the desired voice mail number in the Voice Mail field. 6. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail. Note MWI subscription is configurable via web user interface only.
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User Guide for the SIP-T23P/G IP Phone 180
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Appendix Appendix Appendix A – Time Zones Time Zone -11 -10 -9:30 -9 -8 -7 -6 -5 -4:30 -4 -3:30 -3 -2:30 -2 -1 0 +1 +2 +3 +3:30 +4 +4:30 +5 +5:30 +5:45 +6 +6:30 +7 +8 +8:45 +9 Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(
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User Guide for the SIP-T23P/G IP Phone Time Zone +9:30 +10 +10:30 +11 +11:30 +12 +12:45 +13 +13:30 +14 182 Time Zone Name Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualofa) Chatham Islands Kiribati
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Appendix Appendix B – Menu Structure 183
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User Guide for the SIP-T23P/G IP Phone 184
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Index Index A Configuring SCA Feature on the IP Phone 156 Configuring the Intercom Features on the IP Phone 144 Contact Management 49 Contrast 39 Customizing Your Phone 35 About This Guide v Accessing the Remote Phone Book 62 Account Management 79 Account Registration 79 Adding a Contact to the Local Directory/Blacklist 63 Adding Contacts 53 Adding Groups 51 Administrator password 42 Advanced Phone Features 131 Anonymous Call 129 Anonymous Call Rejection 130 Answering Calls 92 Appendix A – Time Zones 181
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User Guide for the SIP-T23P/G IP Phone Importing/Exporting Contact lists In This Guide v Incoming Intercom Calls 144 Intercom 143 58 K Key As Send 42 Key Tone 49 L Receiving RTP Stream 150 Recent Call In Dialing 94 Recording a Call 141 Redialing Numbers 94 Registration 32 Remote Phone Book 61 Replace Rule 81 Retrieving a Held Call 166 Ring Tones 47 S Language 39 LED Instructions 17 Line Keys 69 Line Key Icons 15 Live Dialpad 87 Local Conference 117 Local Directory 51 Logo Customization 66 M Search Sou