Professional IP Phone User Manual
About This Guide Thank you for choosing this Professional IP Phone which is especially designed for power users in the office environment. It features fashion and sleek design, abundant telephony applications, broad interoperability with the popular 3rd party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP. In this User Guide, you will find everything you need to quickly use your new phone.
Tables of Contents Getting Started.................................................................................- 1 Packing List .............................................................................................................................. - 1 Assembling the Phone.............................................................................................................. - 2 Configuration and Registration ...................................................................................
DND ................................................................................................................................. - 24 Call Forward .................................................................................................................... - 24 During an Active Call ............................................................................................................ - 25 Mute .................................................................................................
Professional IP Phone Getting Started Getting Started Packing List The following components are included in your package: z Professional IP Phone z Phone Stand z Power Adapter -1-
Professional IP Phone Getting Started z Handset & Handset Core z Ethernet Cable z Quick Installation Guide & Quick Reference Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list： z Attach the stand; z Connect Handset and Headset; z Connect Network and Power.
Professional IP Phone Getting Started 1) Attach the Stand, as showed below: 2) Connect Handset and Headset, as showed below: Note: Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections. You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub. Your system administrator will advise you on which one to use.
Professional IP Phone Getting Started Note: 1. If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub are PoE compliant. 2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as PC.
Professional IP Phone Static IP Address: Getting Started If your phone cannot contact a DHCP Server for any reason, you need to enter the network settings manually via Static IP Address. Please contact your internet administrator for more details. PPPoE: If you are using the xDSL Modem, you can connect your phone to the internet via PPPoE mode. Please contact your ISP for the User Name and Password for internet access.
Professional IP Phone Getting Started Account Settings: Press Menu->Settings->Advanced Setting->Accounts->Enter to configure the account settings. You can refer to the above “Configuring via Web Page” for the parameter details.
Professional IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered. Context-sensitive Softkeys The screen will display labels for these keys, to identify their context-sensitive functions. Account Buttons This buttons are used to active up to the three user accounts.
Professional IP Phone Overview the selected input mode, you can enter digits, lower / upper case or special characters. Navigation Keys Use the navigation keys to navigate in the display menus and confirm and cancel actions.
Professional IP Phone Overview Table 2 Power Indication LED LED Status Description Steady yellow Power on off Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD, you can refer to the following table for their meanings: Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in Call out Input Method: all letters and numbers Input Method: numbers Input Method: letters in lo
Professional IP Phone Overview User Interface There are two ways to customize specific options on your phones: 1. Using keypad and display on the phone. 2. Using Web user interface in an Internet browser from your PC; please refer to “Configuration and Registration” to get into the Web interface. In many instances, it is possible to use both the user interfaces to operate the phone and change settings; some, however, are only possible via a phone or web user interface.
Professional IP Phone Overview --Update Other Features --Message √ --History √ --Directory/Contact List √ √ --Black List Note: The above table only indicates most of phone functions rather than all of them. Please refer to the relating parts for more details. User and Administrator Mode Your phone can be used in user or administrator mode. Administrator mode is the default setting with full configuration rights. The default administrator password is admin.
Professional IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface.
Professional IP Phone Customizing Your Phone To change the language via Phone interface： 1) Press Menu->Settings->Basic Setting->Language. 2) Scroll through the list of available languages. 3) Press the Save softkey when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose. 4) Press Back softkey to return to the idle screen. Time and Date The time and date appears on the idle screen of the IP phone.
Professional IP Phone Customizing Your Phone To change the Time and Date via the Web interface: Choose Phone->Preference to do the relating changes. You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically. Please refer to the instruction above for the parameters’ detail. Note: By default the time zone is +8 China, Philippines, Malaysia, Daylight Saving Time is disabled.
Professional IP Phone Customizing Your Phone Note: The default password for unlock is admin. Audio Settings Volume You can adjust the volume of handset/speaker/headset. To adjust the volume when you are not in an active call: 1) Press Menu->Settings->Basic Setting. 2) Scroll to Phone Volume, and press Enter softkey, highlight the one you want to adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the volume.
Professional IP Phone 4) Customizing Your Phone Press OK softkey to save the contrast change or Back softkey to cancel. To adjust the volume via Phone interface: 1) Press Menu->Settings->Basic Settings->Enter. 2) Scroll to Phone Volume->Ring Volume, use the Volume Adjustment Bar or navigation keys to adjust the volume. 3) Press OK softkey to save the contrast change or Back softkey to cancel.
Professional IP Phone Customizing Your Phone Codec Selection The IP phone supports the following voice codecs: G.722, G.711, G.723.1, G.726, G.729AB, iLBC and GSM. You can enable/disable the desired codecs via Web interface. Please contact your System Administrator for more details about the codecs. To enable/disable the codecs: 1) Choose Account->Account X (X means what Account number) ->Codecs.
Professional IP Phone 2) Customizing Your Phone Press Add softkey; enter Name, Office/Mobile number of the contact from the keypad. Use the 123 soft key to select between numeric and upper/lower case alphanumeric modes. 3) Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account. 4) Press Save softkey to add the contact or Cancel softkey to cancel the change. To edit/delete a contact via Phone interface: 1) Press Addr->Contact List->Enter.
Professional IP Phone Customizing Your Phone To add/delete/edit the contact list & black list via the Web interface: Choose Contacts and then do the relating changes. Please refer to the instruction above for the parameters’ detail. Import/Export Contact list Import/Export Contact List via Web interface: 1) Choose Contacts. 2) Browse the specific contact list file in XX format, and then choose Import button. The imported contact lists will be showed in the Directory.
Professional IP Phone Customizing Your Phone Other Settings Logo Customization You can upload your own logo which showed in the idle screen. 1) Prepare the desired the logo file which is --in BMP format --max pixels: 236*82, --can only be monochrome with 2 gray scales at most. 2) Run PictureEXDemo.exe, choose Add button-> choose the specific logo file->choose Convert, and then close the software. 3) A new-built folder named adv with a .dob file will be established.
Professional IP Phone Customizing Your Phone 2) Enter the desired Prefix and Replace. 3) Press Edit/Add button to save the changes 4) You can also delete a specific one from the dial plan list. Note: Please contact with your system administrator for the country/area code if you want to set the dial plan.
Professional IP Phone Customizing Your Phone 2) Enter the desired “x/.” 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list by pressing Del button. Note: x represents any numbers; . represents any letters. Block Out The specific phone numbers can be forbidden to be call out from your IP phone. 1) Choose Phone->Dial Plan->Block Out.
Professional IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: icon will be showed in the idle screen. icon will be showed in the idle screen. 2) Press the Speaker button, 3) Press the Headset button if the headset is connected to the Headset Port in advance. 1) Pick up the handset, will be showed in the idle screen.
Professional IP Phone Using the Basic Call Functions During the conversation, you can alternate between Headset, Handset and Speaker phone by pressing the corresponding buttons or picking up the handset. Denying an incoming call Press Reject softkey to deny the incoming call directly. DND Press DND softkey to active DND Mode. Further incoming calls will be rejected and the icon. Press DND softkey twice to deactivate DND mode. You can display shows: find the incoming call record in the Call History.
Professional IP Phone Using the Basic Call Functions To configure Call Forward via Web interface: Choose Phone->Features->Call Forward to do the relating changes. Please refer the above configuration information. During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call; you can not be heard by the other party. You can still hear all other parties while mute is enabled.
Professional IP Phone Using the Basic Call Functions Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call. To enable/disable Call Waiting via Phone interface: 1) Press Menu->Features->Call Waiting->Enter softkeys. 2) Use the navigation keys or Disable/Enable softkey to active/inactive call waiting. 3) Press Save softkeys to save the changes, or Back softkey to return to the previous menu.
Professional IP Phone Using the Basic Call Functions 3-way Conference You can establish a three-party conference, during the conversation three phone parties can communicate with each other. To establish a conference: 1) Press the Conf softkey during an active call. 2) The first call is placed on hold. You will hear a dial tone. Dial the number to conference in, then press the Send softkey. 3) When the call is answered, the conference call will now include you and the other two parties.
Professional IP Phone 3) Using the Basic Call Functions Press Save to save the change, press Back to return to the previous menu. Note: Please contact your system administrator for the connecting code. Different systems have different codes. To retrieve the new voicemail via the Phone interface: 1) Press the Voicemail softkey directly. 2) You may be prompted to enter the password which is needed to connect to your VoIP telephony system. It depends on your system.
Professional IP Phone 2) Using the Basic Call Functions (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order. 3) Press Send softkey, you are required to choose an account which is used to send out the message and the number you want to send to. 4) Press Send softkey to send out the message, or Back softkey to return to the previous menu.
Professional IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting. Field Name Description UDP Message Keep-alive Defines whether to active the phone mechanism. The default is Enabled.
Professional IP Phone Using the Advanced Phone Functions Network Setting Please refer to the previous part “Configuration and Registration” for the basic Network WAN setting information. The following table lists the instruction of the field about the Network LAN Setting. Field Name Description As an Bridge If you select the Bridge mode, then the two Fast Ethernet ports will be transparent.
Professional IP Phone Using the Advanced Phone Functions Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: z User Mode z Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode is not able to access the settings on the Phone interface such as: Accounts, Network, Reset to Factory, other phone settings.
Professional IP Phone Using the Advanced Phone Functions Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. To reboot via Web interface: 1) Choose Upgrade->Basic. 2) Click Reboot button. Note: You can only reboot from Web interface. Please do not power off during reboot, or it will case the flash memory error.
Professional IP Phone Using the Advanced Phone Functions To Export/Import the old configuration file via Web interface: 1) Choose Upgrade->Advanced, select Import/Export Configuration, choose Export button to export the file to your local computer. 2) Choose Upgrade->Advanced, select Import/Export Configuration, choose Browse button, select the specific configuration file in your local computer, choose Import button.
Professional IP Phone Using the Advanced Phone Functions System Log Export If there is any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis. To export the System Log: Choose Upgrade->Advanced, select Export System Log, choose Export button to export the file to your local computer. DSS Key Configuration The phone has 3 DSS keys which are able to set up to 12 functions per key. You can use the Web interface only to configure key functions.
Professional IP Phone 2) Using the Advanced Phone Functions In the "Line" field, select a line for which to apply this key, in the “Number” filed enter the extension number you want to perform Group Pickup. 3) Press Confirm button to save the changes. Intercom You can configure the key for Intercom mode and is useful in an office environment as a quick access to connect to the operator or the secretary.
Professional IP Phone Using the Advanced Phone Functions key selects an extension from a list, and presses the Pickup softkey to answer the call. To assign the key as Group Pickup: 1) Choose Phone->DSS Key->Line Key, choose one of the keys you want to make the assignment,there is a pull-down menu in the Type field,choose Group Pickup from the list. 2) In the “Number” filed enter the extension number you want to perform Group Pickup. 3) Press Confirm button to save the changes.
Professional IP Phone Using the Advanced Phone Functions Call Return When the key is configured as Call Return key you are allowed to dial out the last phone call you received. To assign the key as Call Return: 1) Choose Phone->DSS Key->Line Key, choose one of the keys you want to make the assignment,there is a pull-down menu in the Type field, choose Call Return from the list. 2) Press Confirm button to save the changes.
Professional IP Phone Using the Advanced Phone Functions assignment, there is a pull-down menu in the Type field, choose SIP Trunk from the list, press Confirm button to save the changes. Note: SIP Trunk will be available only when the account has been set, if there is no account information in the specific button, you won’t see this option in the list. Group Listening When the key is configured as Group Listening key, you are allowed to enable the Speakerphone and Handset/Headset mode at the same time.
Professional IP Phone Using the Advanced Phone Functions Note: 1. Please contact your system administrator for more information about the frequency and time period parameters. You can enter up to 8 groups for each tone. 2. If the frequency is set as 0, it means silence.
Professional IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server. 4) Make sure your account information is the same as you have got from your ISP. 5) Check whether the SIP server is on. 6) Check the SIP register port, the default value is 5060.
Professional IP Phone Trouble Shooting How to send SMS? You could edit the SMS in the Menu-> Messages->Text Messages. Note: Make sure that the SIP server you have registered supports SMS function. How to update the firmware? 1) Enter the webpage of your phone, go to Upgrade, then you can find the option” Select and Upgrade Firmware” at the bottom of the page. 2) Select the file to update, then click the Upgrade button.
