User Manual

Troubleshooting
133
Activation/Deactivation on page 48.
 Check that the headset volume is adjusted to an appropriate level. Refer to Volume
on page 27.
What is the difference between user name, register name and display name?
Both user name and register name are defined by the server. A user name is used to
identify the account while a register name matched with a password is used for
authentication if the server requires. Display name is the caller ID that will be displayed
on the callee’s LCD screen. Server configuration may override the local configuration.
Why does the phone play a tone when there is a call on hold? How to disable it?
When there is a call on hold, the phone will play a hold tone every 30 seconds. Call hold
tone is enabled by default. Call hold tone and the interval of playing a hold tone are
configurable via web user interface only.
To configure call hold tone and call hold tone delay via web user interface:
1. Click on Features->General Information.
2. Select the desired value from the pull-down list of Play Hold Tone.
3. Enter the desired time in the Play Hold To ne Delay field.
4. Click Confirm to accept the change.