User Guide

ManualsBrandsYealink ManualsOffice ElectronicsYealink SIP-T21P E2 Bundle of 8 Entry-level IP phone 2 Lines HD voice PoE LCD

Summary of content (186 pages)

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Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY Copyright © 2017 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink (Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
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consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages. End User License Agreement This End User License Agreement ("EULA") is a legal agreement between you and Yealink.
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GNU GPL INFORMATION Yealink SIP-T21(P) E2 IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
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About This Guide About This Guide Thank you for choosing the SIP-T21 E2/SIP-T21P E2 (hereinafter referred to as SIP-T21(P) E2) IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. The difference between the SIP-T21 E2 and SIP-T21P E2 IP phones is that only SIP-T21P E2 supports PoE. This guide provides everything you need to quickly use your new phone.
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User Guide for the SIP-T21(P) E2 IP Phone  Configuring an Access URL on page 61  DSS Keys on page 69  Auto Answer on page 93  Do Not Disturb (DND) on page 100  Call Forward on page 105  Call Park/Retrieve on page 120  Configuring Visual and Audio Alert for BLF Pickup on page 132  Receiving RTP Stream on page 150 BLF Ring Type is moved to Configuring Visual and Audio Alert for BLF Pickup on page 132. Changes for Release 81, Guide Version 81.
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About This Guide  Dial Plan on page 80  Call Mute on page 98  Do Not Disturb (DND) on page 100  Call Transfer on page 112  Call Park on page 120  Busy Lamp Field (BLF) on page 131  Intercom on page 143  Multicast Paging on page 147 Changes for Release 80, Guide Version 80.
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User Guide for the SIP-T21(P) E2 IP Phone viii
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Table of Contents Table of Contents About This Guide ........................................................................... v In This Guide .............................................................................................................................................................. v Summary of Changes ............................................................................................................................................. v Changes for Release 81, Guide Version 81.
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User Guide for the SIP-T21(P) E2 IP Phone Customizing Your Phone ............................................................. 35 General Settings .................................................................................................................................................... 35 Power Saving ...................................................................................................................................................... 35 Contrast ....................................
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Table of Contents Recent Call In Dialing .......................................................................................................................................... 94 Auto Redial .............................................................................................................................................................. 96 Call Completion ..........................................................................................................................................
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User Guide for the SIP-T21(P) E2 IP Phone Music on Hold (MoH) ........................................................................................................................................ 153 Automatic Call Distribution (ACD) ............................................................................................................... 154 Shared Call Appearance (SCA) .......................................................................................................................
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Overview Overview This chapter provides the overview of the SIP-T21(P) E2 IP phone. Topics include:  Hardware Component Instructions  Icon Instructions  LED Instructions  User Interfaces  Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T21(P) E2 IP phone are the LCD screen and the keypad.
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User Guide for the SIP-T21(P) E2 IP Phone Hardware component instructions of the SIP-T21(P) E2 IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Default account ① LCD Screen • Call information—caller ID, call duration • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date Indicates call status, message status and phone’s system ② Power I
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Overview Icon Instructions Feature Status Icons Icons appearing on the status bar are described in the following table: Icons Description Network is unavailable Hands-free (speakerphone) mode Handset mode Headset mode Voice Mail Text Message Auto Answer Do Not Disturb (DND) Ringer volume is 0 Phone Lock Keep Mute Missed Calls Call Forward Line Key Icons Icons appearing on the line key label are described in the following tables: 15
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User Guide for the SIP-T21(P) E2 IP Phone Icon indicator (associated with line) Icons Description The private line registers successfully Register failed Registering The shared/bridged line registers successfully DND is enabled on this line Call forward is enabled on this line Icon indicator (associated with ACD) Icon Description The ACD state is available and x The ACD state is unavailable The ACD state is Wrap up Log out of the ACD system Other Icons Icons appearing when accessing features are d
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Overview Icons Description Recording cannot be started Recording cannot be stopped Icon indicator (associated with call history) Icons Description Received Calls Placed Calls Missed Calls Forwarded Calls Icon indicator (associated with contact) Icons Description The contact icon LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast-flashing red (300ms) The phone is ringing. Slow-flashing red (1s) The phone receives a voice mail or text message.
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User Guide for the SIP-T21(P) E2 IP Phone LED Status Description The line is in conversation. Fast-flashing green The line receives an incoming call. Slow-flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as a BLF key or BLF List key) LED Status Description Solid green The monitored user is idle. Fast-flashing red (200ms) The monitored user receives an incoming call. The monitored user is busy.
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Overview Line key LED (associated with a bridged line) The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA phone indicates the phone is not involved in the BLA call. LED Status Description Off The bridged line is idle. Fast-flashing green The bridged line receives an incoming call. Solid green (for local BLA phone) Solid red (for monitoring BLA phone) The bridged line is in conversation. The bridged line is dialing. The bridged line is seized.
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User Guide for the SIP-T21(P) E2 IP Phone Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone when the phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.
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Overview Options Phone User Interface --Search Source List in Dialing x --Logo Customization x --Headset Use √ --DSS Keys √ --Account Management √ --Dial Plan x --Emergency Number x --Live Dialpad x --Hotline √ Web User Interface Basic Call Features --Recent Call In Dialing x --Auto Answer √ --Auto Redial √ --Call Completion √ --ReCall √ -- Do Not Disturb (DND) √ --Call Forward √ --Call Transfer √ --Call Waiting √ --Conference x --Call Park √ --Call Pickup √ --A
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User Guide for the SIP-T21(P) E2 IP Phone Options Phone User Interface --Register Name √ --User Name √ --Password √ Web User Interface --Server Options Note --SIP Server 1/2 √ --Register Port x --Outbound Status √ --Outbound Proxy1/2 √ --Proxy Fallback Interval √ --NAT Status √ The table above lists most of the feature options. Please refer to the relevant sections for more information. Documentations The following table shows documentations available for the SIP-T21(P) E2 IP phone.
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Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T21(P) E2 IP phone. Topics include:  Packaging Contents  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings  Registration  Idle Screen  Entering Data and Editing Fields If you require additional information or assistance with your new phone, contact your system administrator.
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User Guide for the SIP-T21(P) E2 IP Phone  Phone Stand  Handset & Handset Cord  Ethernet Cable  Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your SIP-T21(P) E2 IP phone. You need to purchase them separately if required.
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Getting Started Note  Power Adapter (5.5mm DC plug)  Headset YHS32/YHS33 We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 28.
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User Guide for the SIP-T21(P) E2 IP Phone 1) Note The reversible tab has a lip which allows the handset to stay on-hook when the IP phone is mounted vertically.
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Getting Started 3) Connect the network and power You have two options for power and network connections. Your system administrator will advise you which one to use. Note  AC power  Power over Ethernet (PoE) PoE is not applicable to the SIP-T21 E2 IP phone. AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2.
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User Guide for the SIP-T21(P) E2 IP Phone To connect the PoE for the SIP-T21P E2 IP phone: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant. The phone can also share the network with another network device such as a PC (personal computer). This is an optional connection.
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Getting Started  Network status (IPv4 status or IPv6 status, IP mode and MAC address). - IPv4 uses a 32-bit address. - IPv6 is an updated version of the current Internet Protocol to meet the increased demands for unique IP addresses, using a 128-bit address.  Phone status (product name, hardware version, firmware version, product ID, MAC address and device certificate status).  Account status (register status of SIP accounts). To view the phone status via phone user interface: 1.
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User Guide for the SIP-T21(P) E2 IP Phone The phone status is displayed on the first page of the web user interface. Note If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the browser’s address bar to view the phone status. IPv6 is not available on all servers. Contact your system administrator for more information. Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
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Getting Started 2. Press to select the IPv4 and then press the Enter soft key. 3. Press to select Static IPv4 Client and then press the Enter soft key. 4. Enter the desired value in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and Sec.DNS field respectively. 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv6 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv6 or IPv4 & IPv6.
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User Guide for the SIP-T21(P) E2 IP Phone Idle Screen If the phone has successfully started up, the idle LCD screen will be displayed as below. The idle screen displays the label of default account, time and date, and four soft keys. Note You can configure the phone not to display the label of default account, contact your system administrator for more information. Entering Data and Editing Fields You can enter data and edit fields using the phone keypad.
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Getting Started Input Mode Abc 2aB Keypad abc ABC (initials in 123 capitals) ôõñ ôõñ ÒÓÔÕÑ 7pqrsPQRS pqrs7ßЅ pqrs7ßЅ PQRS7Ѕ 8tuvTUV tuv8ùúûü tuv8ùúûü wxyz9ýÞ wxyz9ýÞ WXYZ9ÝÞ 9 0 space space space 0 *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: _;+&%=<> _;+&%=<> _;+&%=<> _;+&%=<> ￡$¥¤[]{}~ ￡$¥¤[]{}~ ￡$¥¤[]{}~ ￡$¥¤[]{}~ ^¡ ¿§#"| ^¡ ¿§#"| ^¡ ¿§#"| ^¡ ¿§#"| # # # # 9wxyzWXY Z 7 TUV8ÙÚÛ 8 Ü .
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User Guide for the SIP-T21(P) E2 IP Phone If you want to Then you can key), uppercase and lowercase (Abc soft key) or lowercase (abc soft key) input mode, is not available. Press the keypad key press For - or , or . Key: If it is in the uppercase (ABC soft key), uppercase and lowercase (Abc soft key) or lowercase (abc soft key) input mode, it will provide the space character. - If it is in the numeric (123 soft key) or alphanumeric (2aB soft key) input mode, it will only provide the digit 0.
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Customizing Your Phone Customizing Your Phone You can customize your SIP-T21(P) E2 IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
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User Guide for the SIP-T21(P) E2 IP Phone Idle Timeout (minutes)  The office hour and idle timeout (minutes) settings work only if the power saving feature is enabled. Power saving is configurable via web user interface only. Note Enabling the Power Saving The office hour and idle timeout (minutes) settings work only if the power saving feature is enabled. To enable the power saving feature via web user interface: 1. Click on Settings->Power Saving. 2.
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Customizing Your Phone 2. Enter the starting time and ending time respectively in the desired day field. 3. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure:  Office Hours Idle TimeOut: Configures the idle timeout for office hours.  Off Hours Idle TimeOut: Configures the idle timeout for non-office hours.
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User Guide for the SIP-T21(P) E2 IP Phone The default value is 10, you can set to 1-30. 5. Click Confirm to accept the change. Contrast You can configure the LCD screen contrast of SIP-T21(P) E2 to a comfortable level. The intensity of contrast ranges from 1 to 10 and the highest intensity is 10. To configure the contrast via phone user interface: 1. Press Menu->Settings->Basic Settings->Display->Contrast. 2. Press or , or the Switch soft key to increase or decrease the intensity of contrast.
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Customizing Your Phone the LCD screen can be configured from the following options:  Always On: Backlight is on permanently.  Always Off: Backlight is off permanently.  15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is turned off when the phone is inactive after the designated time (in seconds). To configure the backlight via phone user interface: 1. Press Menu->Settings->Basic Settings->Display->Backlight. 2.
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User Guide for the SIP-T21(P) E2 IP Phone To change the language for the web user interface: 1. Select the desired language from the pull-down list at the top-right corner of web user interface. Text displayed on the web user interface will change to the selected language. Time & Date The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually.
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Customizing Your Phone 6. Note Press the Save soft key to accept the change or the Back soft key to cancel. Please refer to Appendix A – Time Zones for the list of available time zones on the IP phone. To configure the time and date manually via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->Manual Settings. 2. Enter the specific date in the Date(YMD) field. 3. Enter the specific time in the Time(HMS) field. 4. Press the Save soft key to accept the change.
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User Guide for the SIP-T21(P) E2 IP Phone Date Format Example (2016-09-02) YYYY-MM-DD 2016-09-02 DD/MM/YYYY 02/09/2016 MM/DD/YY 09/02/16 DD MMM YYYY 02 Sep, 2016 WWW DD MMM Fri, 02 Sep Time and date are configurable via web user interface at the path Settings->Time & Date. Note You can also customize the date format. Contact your system administrator for more information. Administrator Password The Advanced Settings option is only accessible to the administrator.
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Customizing Your Phone 2. Press or , or the Switch soft key to select # or * from the Key As Send field, or select Disabled to disable this feature. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Key as send is configurable via web user interface at the path Features->General Information. Phone Lock You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use.
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User Guide for the SIP-T21(P) E2 IP Phone 3. Press or , or the Switch soft key to select Enabled from the Lock Enable field. 4. Press or , or the Switch soft key to select the desired type from the Lock Type field. 5. (Optional.) Enter the desired interval of automatic phone lock in the Auto Lock field. The default timeout is 0. It means the phone will not be automatically locked. You need to long press to lock it immediately when the phone is idle. If it is set to other values except 0 (e.g.
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Customizing Your Phone 3. Note Press the Save soft key to accept the change or the Back soft key to cancel. The unlock PIN length must be within 15 digits. To unlock the phone via phone user interface: 1. Press any locked key, enter the “Phone Lock” screen. 2. Enter the desired PIN in the Unlock PIN field. 3. Press the OK soft key to unlock the phone. The icon disappears from the LCD screen. You can long press or wait for a period of time (if configured) to lock the phone again.
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User Guide for the SIP-T21(P) E2 IP Phone Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use. Note Your system administrator can disable you to adjust the ringer volume. Contact your system administrator for more information. To adjust the ringer volume when the phone is idle: 1.
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Customizing Your Phone To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring Tones Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s. The ring tone format must meet the following: Format Single File Size .
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User Guide for the SIP-T21(P) E2 IP Phone 2. Press or to select the desired account and then press the Enter soft key. 3. Press or to select the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. 4. (Optional.) Press to adjust the ringer volume. 5. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type.
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Customizing Your Phone You can only delete the custom ring tone by clicking Del when selecting the desired custom ring tone in the Ring Type field. The priority of ring tone for an incoming call on the phone is as follows: Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding Groups) >Account ring tone >Phone ring tone. Note Uploading custom ring tones for your phone is configurable via web user interface only.
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User Guide for the SIP-T21(P) E2 IP Phone Directory Directory provides an easy access to the frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP. You can configure the list(s) to be accessed for the Dir soft key. Note LDAP is disabled by default. For more information, contact your system administrator. To configure the list(s) to access for the Dir soft key via web user interface: 1. Click on Directory->Setting. 2.
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Customizing Your Phone The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Dir soft key to enter this list directly. If the remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface. For more information on remote phone book, refer to Remote Phone Book on page 61. For more information on LDAP, contact your system administrator.
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User Guide for the SIP-T21(P) E2 IP Phone 3. Enter the desired group name in the Name field. 4. Press or , or the Switch soft key to select the desired group ring tone from the Ring field. If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones).
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Customizing Your Phone 4. Press or to scroll through the group information and then edit. 5. Press the Save soft key to accept change or the Back soft key to cancel. Deleting Groups To delete a group from the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
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User Guide for the SIP-T21(P) E2 IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact you want to add doesn’t belong to any group, select All Contacts and then press the Enter soft key. 3.
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Customizing Your Phone 2. Press or to highlight the desired entry. 3. Press the Option soft key, and then select Add to Contact. 4. Press the OK soft key, and then edit the contact name. 5. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from Remote Phone Book To add a contact to the local directory from remote phone book: 1. Press Menu->Directory->Remote Phone Book.
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User Guide for the SIP-T21(P) E2 IP Phone If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or 4. Press the Option soft key, and then select Detail. 5. Press 6.
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Customizing Your Phone Placing Calls to Contacts To place a call to a contact from the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 50), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key.
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User Guide for the SIP-T21(P) E2 IP Phone 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list. Importing/Exporting Contact Lists You can manage your phone’s local directory via phone user interface or web user interface.
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Customizing Your Phone To import a CSV file of contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (file format must be *.csv) from your local system. 3. (Optional.) Check the Show Title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file. 4. Click Import CSV to import the contact list. 5. (Optional.) Mark the On radio box in the Del Old contact field.
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User Guide for the SIP-T21(P) E2 IP Phone rejected automatically. To add a contact to the blacklist directory manually: 1. Press Menu->Directory->Blacklist. 2. Press the Add soft key. 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press or , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory. 5.
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Customizing Your Phone The LCD screen prompts the following warning: 5. Press the OK soft key to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Editing Contacts on page 55, Deleting Contacts on page 56, Placing Calls to Contacts on page 57 and/or Searching for Contacts on page 57.
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User Guide for the SIP-T21(P) E2 IP Phone 5. Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only. Note The size of a remote phone book file should be less than750K. We recommend you to download less than 3000 remote contacts from the remote server. Accessing the Remote Phone Book To access your remote phone book via phone user interface: 1. Press Menu->Directory->Remote Phone Book.
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Customizing Your Phone 2. Select Enabled from the pull-down list of Incoming/Outgoing Call Lookup. 3. Click Confirm to accept the change. Call History Management The SIP-T21(P) E2 IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list. History record feature is enabled by default.
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User Guide for the SIP-T21(P) E2 IP Phone 4. Press the Send soft key. Adding a Contact to the Local Directory/Blacklist To add a contact to the local directory (or blacklist directory) from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Option soft key, and then select Add to Contact (or Add to Blacklist). 5.
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Customizing Your Phone Disabling History Record To disable history record via phone user interface: 1. Press Menu->Features->History Setting. 2. Press or , or the Switch soft key to select Disabled from the History Record field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Search Source List in Dialing You can search for a contact from the desired lists when the phone is on the dialing screen. The lists can be Local Directory, History, Remote Phone Book and LDAP.
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User Guide for the SIP-T21(P) E2 IP Phone The LCD screen will display search results in the adjusted order. 6. Click Confirm to accept the change. Search source list in dialing is configurable via web user interface only. Note To search for a contact in the enabled search source lists: 1. Pick up the handset, press the Speakerphone key or press the line key. 2.
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Customizing Your Phone To upload a custom logo via web user interface: Note 1. Click on Features->General Information. 2. Select Custom logo from the pull-down list of Use Logo. 3. Click Browse to locate the logo file from your local system. 4. Click Upload to upload the file. Delete item will appear after you upload a custom logo, you can click Delete to delete the custom logo. The logo file format must be *.dob, contact your system administrator for more information.
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User Guide for the SIP-T21(P) E2 IP Phone connected to your headset automatically. Enter the desired number and then press the Send soft key, the phone will then place a call using the headset automatically. For more information on using the headset to place a call, refer to Placing Calls on page 89. To deactivate the headset mode: 1. Press again on the phone. The headset icon disappears from the idle screen. Headset Prior You can use headset in priority when headset prior feature is enabled.
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Customizing Your Phone Dual Headset You can use two headsets when enabling dual headset. To use this feature, you must physically connect headsets to the headset jack and handset jack respectively. Once the phone connects to a call, the headset connected to the headset jack will have full-duplex capabilities, while the one connected to the handset jack will only be able to listen. To enable dual headset via web user interface: Note 1. Click on Features->General Information. 2.
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User Guide for the SIP-T21(P) E2 IP Phone To assign functionality to a line key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key, and then press the Enter soft key. 3. Select the desired key type from the Type field. 4. (Optional.) Select the desired key event type from the Key Type field. 5. (Optional.) Select the desired line from the Account ID field. 6. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 7.
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Customizing Your Phone  Phone Lock  Directory For the features not listed above, refer to Basic Call Features on page 89 and Advanced Phone Features on page 131. For more information, contact your system administrator. Line You can use this key feature to accept incoming calls, place active calls on hold or resume a held call. It performs in the same way as a hard line key.
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User Guide for the SIP-T21(P) E2 IP Phone Direct Pickup You can use this key feature to answer someone else’s incoming call on the phone. Dependencies: Type (Key Event) Key Type (Pick Up) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the directed call pickup code followed by the target phone number) Usage: Press the Direct Pickup key on your phone when the target phone number receives an incoming call. The call is then answered on your phone.
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Customizing Your Phone Usage: Press the Prefix key when the phone is idle, the phone will then enter the dialing screen and display the prefix number that you specified in the Value field. You can enter the remaining digits and then dial out. Local Group You can use this key feature to quickly access a contact group in the local directory. For more information, refer to Local Directory on page 51.
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User Guide for the SIP-T21(P) E2 IP Phone Usage: 1. Press the LDAP key to access the LDAP search screen. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. Note LDAP is disabled by default. For more information, contact your system administrator. Conference You can use this key feature to set up a conference call.
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Customizing Your Phone Dependencies: Type (Key Event) Key Type (Trans) Label (key label displayed on the LCD screen) Value (the number you want to transfer to) Usage: When the transfer mode on DSS key is Blind Transfer, press the Transfer key to complete  the blind transfer to the number specified in the Value field.
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User Guide for the SIP-T21(P) E2 IP Phone 1. Press the DND key to access the custom DND screen. You can activate or deactivate DND for one or all accounts. Note When DND is activated, the DND key LED will illuminate solid green, and the incoming calls will be rejected automatically. SMS You can use this key feature to quickly access text message. For more information, refer to Short Message Service (SMS) on page 174.
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Customizing Your Phone 6. Press the OK soft key. The phone will reboot to update configurations. URL You can use this key feature to trigger the phone to send an HTTP GET request containing a specific URL. Dependencies: Type (URL) Label (key label displayed on the LCD screen) Value (the URL contained in the HTTP GET request) Usage: Press the URL key to trigger the phone to send an HTTP GET request containing the URL specified in the Value field.
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User Guide for the SIP-T21(P) E2 IP Phone 3. Select the desired key type from the Type field. 4. (Optional.) Select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. (Optional.) Enter the corresponding value in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. To customize the programable keys via web user interface: 1. Click on Dsskey->Programable Key. 2.
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Customizing Your Phone Switch Account Up You can use this key feature to change the default account. Dependencies: Type (Switch Account Up) Usage: Press the Switch Account Up key to scroll up the account list to select the desired default account. Switch Account Down You can use this key feature to change the default account. Dependencies: Type (Switch Account Down) Usage: Press the Switch Account Down key to scroll down the account list to select the desired default account.
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User Guide for the SIP-T21(P) E2 IP Phone You can repeat steps 2 to 6 to register more accounts. To disable an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disabled from the Activation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
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Customizing Your Phone  Dial Now  Area Code  Block Out The basic expression syntax you need to know: The dot "." can be used as a placeholder or multiple placeholders for any . character. Example: "12." would match "123", "1234", "12345", "12abc", etc. x - An "x" can be used as a placeholder for any character. Example: "12x" would match "121", "122", "123", "12a", etc. Numeric ranges are allowed within the brackets: Digit “-” Digit. Example: “[5-7]” would match the number”5”, ”6”or ”7”.
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User Guide for the SIP-T21(P) E2 IP Phone To add a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Enter the string (e.g., 1) in the Prefix field. 3. Enter the string (e.g., 1234) in the Replace field. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234” instead.
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Customizing Your Phone Click Del to delete the replace rule(s). 3. Replace rule is configurable via web user interface only. Note Dial Now You can configure one or more dial now rules (up to 100) on your phone. When the dialed number matches the dial now string, the number will be dialed out automatically. For example, a dial now rule is configured as "1xx", any entered three-digit string beginning with 1 will then be dialed out automatically on the phone.
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User Guide for the SIP-T21(P) E2 IP Phone delay time. To configure the time out for dial now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time between 0 and 14 (seconds) in the Time Out for Dial Now Rule field. The default value is “1”. 3. Click Confirm to accept the change. Time out for dial now rule is configurable via web user interface only. Note Area Code Area codes are also known as Numbering Plan Areas (NPAs).
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Customizing Your Phone For more information on the valid values for the Account field, refer to Replace Rule on page 81. 4. Note Click Confirm to accept the change. The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only. Block Out You can block some specific numbers (up to 10) from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number".
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User Guide for the SIP-T21(P) E2 IP Phone 4. Click Confirm to add the block out number. Block out number is configurable via web user interface only. Note Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country.
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Customizing Your Phone Live Dialpad You can enable live dialpad feature on the SIP-T21(P) E2 IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time. To enable live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
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User Guide for the SIP-T21(P) E2 IP Phone 3. Enter the delay time in the Hotline Delay field. The valid values range from 0 to 10 (seconds) and the default value is 4. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
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Basic Call Features Basic Call Features The SIP-T21(P) E2 IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T21(P) E2 IP phone.
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User Guide for the SIP-T21(P) E2 IP Phone You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from local directory, remote phone book or call history. For more information, refer to Contact Management on page 49 and Call History Management on page 63. During a call, you can alternate between Speakerphone, Headset and Handset modes by pressing the Speakerphone key, the HEADSET key, or by picking up the handset.
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Basic Call Features To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press Note , , or the Send soft key. To permanently use the headset mode, refer to Headset Prior on page 68.
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User Guide for the SIP-T21(P) E2 IP Phone Answering Calls When you are not in another call, you can answer a call in one of three ways:  Using the handset  Using the speakerphone  Using the headset You can reject incoming calls by pressing the Reject soft key or the X key. You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 100.
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Basic Call Features Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. Auto Answer You can use auto answer feature to automatically answer an incoming call using the speakerphone. Auto answer is configurable on a per-line basis. You can choose to mute the local microphone when an incoming call is answered automatically. To configure auto answer via phone user interface: 1. Press Menu->Features->Auto Answer. 2.
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User Guide for the SIP-T21(P) E2 IP Phone Ending Calls To end a call: Do one of the following: - If you are using the handset, press the EndCall soft key or hang up the handset. - If you are using the headset, press the EndCall soft key. - If you are using the speakerphone, press or the EndCall soft key. Redialing Numbers To redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: 1.
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Basic Call Features 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Recent call in dialing is configurable via web user interface only. Note To view placed calls list when the phone is on the dialing screen: 1. Pick up the handset, press the Speakerphone key or press the line key. The LCD screen displays the placed calls list.
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User Guide for the SIP-T21(P) E2 IP Phone Auto Redial You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts. To configure auto redial via phone user interface: 1. Press Menu->Features->Auto Redial. 2. Press 3. Enter the desired time (in seconds) in the Redial Interval field. or , or the Switch soft key to select Enabled from the Auto Redial field.
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Basic Call Features number. The phone will retry as many times as configured until the called party is idle. Call Completion You can use call completion to notify the caller who failed to reach a desired party when the party becomes available to receive a call. To configure call completion via phone user interface: 1. Press Menu->Features->Call Completion. 2. Press or , or the Switch soft key to select Enabled from the Call Completion field. 3.
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User Guide for the SIP-T21(P) E2 IP Phone 1. Note Press the OK soft key to redial the number. Call completion is not available on all servers. For more information, contact your system administrator. ReCall You can press a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
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Basic Call Features Keep Mute Normally, the mute feature is deactivated when the active call ends. Keep mute feature enables you to make the mute state of your phone persist across calls. When keep mute is enabled and you press the MUTE key, the phone stays in the mute state until you un-mute the microphone or until the phone restarts. It helps prevent the other party from hearing the noise coming from your room when auto answer is enabled on your phone.
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User Guide for the SIP-T21(P) E2 IP Phone The line key LED flashes green. The LCD screen indicates that the call is on hold. Note The phone will beep softly every 30 seconds to remind you that you still have a call on hold. The phone ignores engaged audio device (handset or headset) and switches to Speakerphone to play the hold tone by default. To resume a held call: 1. Press the Resume soft key.
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Basic Call Features When DND feature is activated, the IP phone supports displaying a large DND icon on the idle screen. For more information, contact your system administrator. You can activate/deactivate DND for the phone system, or you can customize DND for each or all accounts. There are two DND modes:  Phone (default): DND is effective for the phone system.  Custom: DND can be configured for each or all accounts. To configure the DND mode via web user interface: Note 1.
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User Guide for the SIP-T21(P) E2 IP Phone To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon Note appears on the status bar. When DND and busy forward are activated in phone mode, calls will be sent to the configured destination number. For more information on busy forward, refer to Call Forward on page 104. To activate DND in custom mode: 1. Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts registered on the phone. 2.
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Basic Call Features Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. Press the OK soft key to accept the change or the Cancel soft key to cancel. 3. Press the Save soft key to accept the change. If you activate DND for the default account, the associated line icon will change to the icon , and will appear on the status bar. If you activate DND for the non-default account, only the associated line icon will change to .
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User Guide for the SIP-T21(P) E2 IP Phone To configure the DND authorized numbers via web user interface: 1. Click on Features->Forward&DND. 2. Select Enabled from the pull-down list of DND Emergency. 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When DND is activated on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
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Basic Call Features If you want to deactivate DND for all accounts, press the All Lines soft key. 4. Press the Save soft key to accept the change. Call Forward You can configure your phone to forward incoming calls to another party (static forwarding). You can also forward calls while your phone is ringing (dynamic forwarding). Note When the phone forwards a call, a prompt window will pop up by default. If you want to disable the feature, contact your system administrator for more information.
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User Guide for the SIP-T21(P) E2 IP Phone Note 2. In the Forward block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. Call forward mode is configurable via web user interface only. To activate call forward in phone mode: 1. Press Menu->Features->Call Forward or press 2. Press 3. Depending on your selection: a) or when the phone is idle. to select the desired forwarding type, and then press the Enter soft key.
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Basic Call Features Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c) If you select No Answer Forward: 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field. 2) Enter the destination number you want to forward unanswered incoming calls to in the Forward to field.
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User Guide for the SIP-T21(P) E2 IP Phone 4. Depending on your selection: a) If you select Always Forward, you can activate it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the Always Forward field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field.
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Basic Call Features 1) Press or to highlight the Busy Forward field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) c) Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select No Answer Forward, you can activate it for a specific account. 1) Press or , or the Switch soft key to select Enabled from the No Answer Forward field.
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User Guide for the SIP-T21(P) E2 IP Phone and the icon will appear on the status bar. If you activate call forward for the non-default account, only the associated line icon will change to . If you activate call forward for all accounts, all line icons will change to , and the icon will appear on the status bar. If the forward on code or off code is configured, the IP phone sends the corresponding code to the server when a certain action takes place.
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Basic Call Features 3. Enter the numbers in the Forward Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When call forward is activated on the phone, the phone cannot forward incoming calls from the numbers specified in the Forward Authorized Numbers field. Forward authorized number is configurable via web user interface only.
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User Guide for the SIP-T21(P) E2 IP Phone Dynamic Forwarding You can manually forward a call to another number while your phone rings. To forward an incoming call to another party: 1. When the phone is ringing, press the FWD soft key. 2. Enter the number you want to forward the incoming call to. 3. Press , , or the Send soft key. The LCD screen prompts a call forward message.
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Basic Call Features 2. Select Enabled from the pull-down list of Allow Trans Exist Call. 3. Click Confirm to accept the change. Blind Transfer Before performing a blind transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as Blind Transfer. For more information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page 133. To perform a blind transfer during a call: 1. Press 2.
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User Guide for the SIP-T21(P) E2 IP Phone Press - , or the Send soft key to complete the transfer. Press the Dir soft key, and then select History. Select the desired list and then press or to select the entry (Directory should be configured in advance. Refer to Directory on page 50 for more information). Press - , or the Send soft key to complete the transfer. Press the Dir soft key, and then select Remote Phone Book.
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Basic Call Features group and search for the contact (Directory should be configured in advance. Refer to Directory on page 50 and Remote Phone Book on page 61 for more information). Press , or the Send soft key to complete the transfer. Semi-attended Transfer Before performing a semi-attended transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as New Call or Attended Transfer.
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User Guide for the SIP-T21(P) E2 IP Phone 133. To perform an attended transfer: 1. Press 2. Do one of the following: - or the Trans soft key during a call. Enter the number you want to transfer the call to. Press - or to dial out. Press the Dir soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page 50 for more information). Press - , or the Send soft key to dial out.
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Basic Call Features To configure call waiting via phone user interface: 1. Press Menu->Features->Call Waiting. 2. Press or , or the Switch soft key to select Enabled from the Call Waiting field. 3. Press or , or the Switch soft key to select Enabled from the Play Tone field. 4. (Optional.) Enter the call waiting on code or off code respectively in the On Code or Off Code field.
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User Guide for the SIP-T21(P) E2 IP Phone 2. When the first party answers the call, press the Conf soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and then press , , or the Send soft key. 4. When the second party answers the call, press the Conf soft key again to join all parties in the conference. You can press or to see all parties in the conference. To join two calls in a conference: 1.
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Basic Call Features This feature allows you to perform the following:  Join two calls together into a conference call.  Invite another party into an active conference call. To use this feature, contact your system administrator for the network conference URI in advance. To configure network conference via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Select Network Conference from the pull-down list of Conference Type. 4.
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User Guide for the SIP-T21(P) E2 IP Phone conference. 8. Repeat steps 5 to 7 until you have added all intended parties. The procedures to set up a network conference call on specific servers may be different from introduced above. Contact your system administrator for more information. Call Park/Retrieve You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room).
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Basic Call Features 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. (Optional.) Enter the park retrieve code in the Value field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. If the park retrieve code is already configured for the Retrieve soft key, you don’t need to configure it when configuring a retrieve park key.
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User Guide for the SIP-T21(P) E2 IP Phone It is configured for the Retrieve soft key. This park retrieve code will also apply to the call park key. 6. Note Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in FAC mode: 1.
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Basic Call Features 2. Do one of the following: a) If you want to park the call against the local extension. 1) Press . If the call is parked successfully, you will hear a voice prompt confirming that the call is parked. b) If you want to park the call against desired extension. 1) Enter an extension (e.g., 4606) where you want to park the call. 2) Press or . If the call is parked successfully, you will hear a voice prompt confirming that the call is parked.
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User Guide for the SIP-T21(P) E2 IP Phone If Enabled is selected, the Park soft key will display on the LCD screen during a call, and the Retrieve soft key will display on the dialing screen. 4. (Optional.) Enter the call park code in the Call Park Code field. It is configured for the Park soft key. This call park code will also apply to the call park key. 5. (Optional.) Enter the park retrieve code in the Park Retrieve Code field. It is configured for the Retrieve soft key.
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Basic Call Features - If the call park code is configured, the call will be directly transferred to the shared parking lot. Note For some servers, the system will return a specific park retrieve number (park retrieve code) from which the call can be retrieved after parking successfully. To retrieve a parked call in Transfer mode: 1. Do one of the following: - If the park retrieve code is not configured, dial the park retrieve code (e.g., *11).
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User Guide for the SIP-T21(P) E2 IP Phone 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call directly: 1.
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Basic Call Features The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the target phone receives an incoming call. 3. Enter the phone number which is receiving an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the direct pickup key directly.
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User Guide for the SIP-T21(P) E2 IP Phone 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone.
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Basic Call Features Anonymous Call You can use anonymous call to block your identify and phone number from appearing to the called party when you call someone. For example, you want to call to consult some services, but don’t want to be harassed. Anonymous call is configurable on a per-line basis. You can also configure the phone to send anonymous call on/off code to the server to activate/deactivate anonymous call on the server side. Note Anonymous call is not available on all servers.
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User Guide for the SIP-T21(P) E2 IP Phone Anonymous Call Rejection You can use anonymous call rejection to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from being displayed. Anonymous call rejection is configurable on a per-line basis.
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Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T21(P) E2 IP phone.
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User Guide for the SIP-T21(P) E2 IP Phone 3. Press or , or the Switch soft key to select BLF from the Type field. 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the phone number or extension you want to monitor in the Value field. 7. (Optional.) Enter the directed call pickup code in the Extension field.
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Advanced Phone Features To configure BLF ring type via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->BLF Ring Type. 2. Press 3. (Optional.) Press 4. Press the Save soft key to accept the change or the Back soft key to cancel. or to select the desired ring tone. to adjust the ringer volume. BLF ring type is configurable via web user interface at the path Features->Call Pickup.
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User Guide for the SIP-T21(P) E2 IP Phone configuring a BLF key. For more information, refer to Configuring a BLF Key on page 131. You can also configure the directed call pickup code on a global or per-line basis via web user interface. If you enable visual alert feature, you can also pick up the monitored user’s incoming call by pressing DPickup soft key. To use DPickup soft key to pick up the call, the call pickup code can only be configured on a global or per-line basis via web user interface.
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Advanced Phone Features 3. Enter the desired pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. Configuring Transfer Mode on DSS Key When there is an active call on the IP phone, you can handle the active call differently using a BLF key. The phone behavior depends on the configuration of transfer mode via Dsskey with the BLF key. To configure the transfer mode on DSS key via web user interface: 1. Click on Features->Transfer. 2.
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User Guide for the SIP-T21(P) E2 IP Phone The original call is placed on hold. Click Confirm to accept the change. 3. Note Transfer Mode on DSS Key is also applicable to BLF list feature. Using BLF Feature on the Phone You can use the BLF key in the following ways:  Place a call to the monitored user.  Transfer a call to the monitored user.  Pick up an incoming call of the monitored user.
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Advanced Phone Features To perform a blind transfer: 1. Press the BLF key of the monitored user which you want to transfer this call to. Then the active call is connected to the number of the monitored user. When the transfer mode on DSS key is set to Attended Transfer and there is already an active call on the IP phone, you can do the following: To perform a semi-attended transfer: 1. Press the BLF key of the monitored user which you want to transfer this call to.
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User Guide for the SIP-T21(P) E2 IP Phone Parking a Call/Retrieving a Parked Call to the Monitored User You can press the desired BLF key to park a call or retrieve a parked call directly in FAC mode. It should be pre-configured by your system administrator. To park a call in FAC mode: 1. During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key). 2. Press the desired BLF key to park the call to the monitored user. To retrieve a parked call in FAC mode: 1.
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Advanced Phone Features When a call is being parked against the monitored phone, press the BLF List key to retrieve  the parked call from the monitored user. Before retrieving the parked call, ensure that the BLF List Retrieve Call Parked Code has been configured in advance. If the code is not configured, the phone will place a call to the monitored user instead of retrieving the parked call when you press the BLF List key. To configure BLF List settings via web user interface: Note 1.
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User Guide for the SIP-T21(P) E2 IP Phone You can receive a visual or/and an audio alert (if enabled) on your phone when the monitored user receives an incoming call. For more information, refer to Configuring Visual and Audio Alert for BLF Pickup on page 132. The pickup code is used in the following order of preference: BLF List Pickup Code (Account->Advanced)>Directed Call Pickup Code (Account->Advanced)>Directed Call Pickup Code (Features->Call Pickup).
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Advanced Phone Features 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Record from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Record key is configurable via web user interface at the path Dsskey->Line Key.
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User Guide for the SIP-T21(P) E2 IP Phone Recording status indicators you need to know: Circumstance Icons on the LCD screen A recording is started appears on the LCD screen A recording cannot be started appears for 1 second A recording cannot be stopped appears for 1 second, then goes back The recording box is full appears for 1 second The call cannot be recorded appears for 1 second You can listen to the recordings stored on your server system.
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Advanced Phone Features 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Hot desking key is configurable via web user interface at the path Dsskey->Line Key. To use hot desking: 1. Press the hot desking key when the phone is idle. The LCD screen prompts the following warning: 2.
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User Guide for the SIP-T21(P) E2 IP Phone Configuring the Intercom Feature on the IP Phone Configuring an Intercom Key To configure an intercom key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 3. Press 4. Select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the target extension number in the Value field. 7. (Optional.
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Advanced Phone Features Intercom Feature Description when it receives an incoming intercom call. Enable or disable the IP phone to automatically answer an Intercom Barge incoming intercom call while there is already an active call on the phone. Intercom Allow You can enable or disable the phone to answer an incoming intercom call. If Intercom Allow is enabled, the phone will automatically answer an incoming intercom call.
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User Guide for the SIP-T21(P) E2 IP Phone To configure intercom features via phone user interface: 1. Press Menu->Features->Intercom. 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom features are configurable via web user interface at the path Features->Intercom.
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Advanced Phone Features To pick up an incoming call when the monitored phone is ringing: 1. Press the intercom key. The incoming call of the target extension is answered on the IP phone. If the directed call pickup code is not configured, the phone will place a call to the target extension instead of picking up an incoming call of the target extension when you press the intercom key.
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User Guide for the SIP-T21(P) E2 IP Phone 4. Press or , or the Switch soft key to select Multicast Paging from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 7. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. 8.
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Advanced Phone Features The default tag is Empty if it is not configured before. 3. Press the Option soft key and then press the Edit soft key. 4. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 5. Enter the group name in the Label field. 6. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. 7. Press the Save soft key to accept the change. 8.
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User Guide for the SIP-T21(P) E2 IP Phone web user interface. To configure a default codec for multicast paging via web user interface: 1. Click on Features->General Information. 2. Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722. 3. Note Click Confirm to accept the change. If G722 codec is used for multicast paging, the LCD screen will display the icon that it is providing high definition voice.
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Advanced Phone Features How the phone handles incoming multicast paging calls depends on Paging Barge, Ignore DND and Paging Priority Active parameters configured via web user interface. Paging Barge The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically.
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User Guide for the SIP-T21(P) E2 IP Phone The default channel is 0. 8. Note Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest. Multicast listening addresses are configurable via web user interface only. Using Multicast Paging To send RTP stream via a multicast paging key when the receiver’s phone is idle: 1. Press the multicast paging key when the phone is idle.
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Advanced Phone Features To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again.  Note To end the multicast RTP session, press the EndCall soft key. Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold. To send RTP stream via a paging key list when the receiver’s phone is idle: 1.
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User Guide for the SIP-T21(P) E2 IP Phone To configure music on hold server via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. 4. Click Confirm to accept the change. When you have placed a call on hold, the held party can hear the music. Note For this feature to function, all involved parties cannot use encrypted RTP (SRTP).
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Advanced Phone Features 3. Press or , or the Switch soft key to select ACD from the Type field. 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. ACD key is configurable via web user interface at the path Dsskey->Line Key. To log into the ACD system: 1. Press the ACD key when the phone is idle.
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User Guide for the SIP-T21(P) E2 IP Phone Shared Call Appearance (SCA) You can use SCA feature to share an extension which can be registered on two or more IP phones at the same time. The shared line is indicated by a different line icon. In the following figure, the first line is private and the second line is shared: If two phones share a line, an incoming call to this extension will cause both phones to ring simultaneously. The incoming call can be answered on either phone but not both.
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Advanced Phone Features To configure the auto linekeys feature via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Auto LineKeys. If Auto LineKeys is enabled, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone. 3. Click Confirm to accept the change.
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User Guide for the SIP-T21(P) E2 IP Phone To configure the shared line settings and the number of line key on phone A via web user interface: 1. Register the primary account 4603. 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled.
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Advanced Phone Features The default value is 1. In this example, the value is set to 2. 4. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. To configure the shared line settings and the number of line key on phone B via web user interface: 1. Register the alternate account 4603_1.
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User Guide for the SIP-T21(P) E2 IP Phone (Enter the primary account 4603 in the Register Name field.) 2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. 3. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled. The default value is 1. In this example, the value is set to 2.
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Advanced Phone Features 4. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call. Private hold only allows the hold party to retrieve the held call.
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User Guide for the SIP-T21(P) E2 IP Phone 4. Press or , or the Switch soft key to select Private Hold from the Key Type field. 5. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Configuring call pull feature Call pull feature allows users to retrieve an existing call from another shared phone that is in active or public hold status.
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Advanced Phone Features SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change. For more information on line key LED indicators, refer to LED Instructions on page 17.
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User Guide for the SIP-T21(P) E2 IP Phone Answering Calls You can have one call or multiple calls on the shared line. Incoming calls will be distributed evenly among the available line keys. To answer a call on the shared line: When an incoming call arrives on the shared line, the phone A and phone B will ring simultaneously, and the LED indicators of the line key 1 on both phone A and phone B will flash green. You can answer the incoming call on either phone A or phone B but not both.
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Advanced Phone Features illuminate solid green and phone B will illuminate solid red indicating that there is an active call on the line key 2. You can also answer the call on phone B. Do one of the following on phone B: - Press the line key 2. Phone A stops ringing. - Press or the Answer soft key. Phone A stops ringing. The LED indicators of the line key 2 on phone A will illuminate solid red and phone B will illuminate solid green indicating that there is an active call on the line key 2.
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User Guide for the SIP-T21(P) E2 IP Phone Retrieving a Held Call To retrieve a call placed on public hold: You can retrieve the public held call on either phone A or phone B. To retrieve the call on phone A: 1. Press the line key with the slow-flashing green LED indicator or the Resume soft key. The conversation between phone A and phone C is retrieved. To retrieve the call on phone B: Do one of the following: - Press the line key with the slow-flashing red LED indicator.
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Advanced Phone Features The Cancel, CallPull, NewCall and BargeIn soft keys appear on the LCD screen of phone B. 2. Press the BargeIn soft key to interrupt the active call of phone A. Party B will set up a conference call with the other parties in the active call. 3. Press the Hold or the EndCall soft key. - If any party in the conference call presses the Hold soft key, two-way voice can be heard between the remaining parties.
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User Guide for the SIP-T21(P) E2 IP Phone 4. Press the Hold or the EndCall soft key. - If any party in the conference call presses the Hold soft key, two-way voice can be heard between the remaining parties. - If party A or party B presses the EndCall soft key, the remaining parties are still connected. If the other party (not the shared line party) presses the EndCall soft key, the conference call is ended.
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Advanced Phone Features Bridged Line Appearance (BLA) BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number. BLA depends on support from a SIP server.
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User Guide for the SIP-T21(P) E2 IP Phone To register an account and configure BLA feature on phone A via web user interface: 170 1. Register the account 14019833020. 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change.
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Advanced Phone Features To register an account and configure BLA feature on phone B via web user interface: 1. Register the account 10462190020. 2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. 3. Enter the desired number in the BLA Number field. 4. Click Confirm to accept the change.
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User Guide for the SIP-T21(P) E2 IP Phone Using BLA Feature on the IP Phone This section provides you with detailed information on using the SIP-T21(P) E2 IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change. For more information on line key LED indicators, refer to LED Instructions on page 17.
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Advanced Phone Features Answering Calls When the phone C dials the BLA number “14084588327”, an incoming call will arrive on the bridged line. The phone A and phone B ring simultaneously and the LED indicators of the line key on both phone A and phone B will flash green. You can answer the incoming call on either phone A or phone B but not both. Do one of the following on phone A or phone B: - Press , or the Answer soft key on phone A. Phone B stops ringing.
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User Guide for the SIP-T21(P) E2 IP Phone Messages Short Message Service (SMS) You can send and receive text messages using the SIP-T21(P) E2 IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone. The power indicator LED will slowly flash red, and the LCD screen will prompt “n New Text Message(s)” (“n” indicates the number of unread text messages. e.g., 1 New Text Message(s)) and a flashing icon Note .
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Advanced Phone Features To send a text message: 1. Press Menu->Message->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Send soft key after completing the content. 4. (Optional.) Press or , or the Switch soft key to select the desired account from the From field. 5. Enter the number you want to send the message to in the To field. 6. Press the Send soft key to send the message or the Back soft key to cancel.
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User Guide for the SIP-T21(P) E2 IP Phone The LCD screen prompts “Delete the selected message?”. 4. Press the OK soft key to delete this message or the Cancel soft key to cancel. You can also delete all text messages by pressing the Delete soft key and then select Delete All. For more information, refer to the above steps. Note You can also delete a specific message by pressing the Delete soft key after viewing. Voice Mail You can leave voice mails for someone else using the SIP-T21(P) E2 IP phone.
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Advanced Phone Features 3. Press the 123 soft key to select the proper input mode and then enter the voice mail access code (e.g., *97). 4. Note Press the Save soft key to accept the change or the Back soft key to cancel. Voice mail access codes must be predefined on the system server. Contact your system administrator for the more information. To listen to voice mails: 1.
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User Guide for the SIP-T21(P) E2 IP Phone mails or delete them. The MWI service is unsolicited for some servers, so the SIP-T21(P) E2 IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T21(P) E2 IP phone must enable subscription for MWI. Note MWI service is not available on all servers. Contact your system administrator for more information.
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Advanced Phone Features 4. Enter the period time in the MWI Subscription Period(Seconds) field. 5. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable subscribe MWI to voice mail via web user interface: 1. Click on Account->Advanced. 2. Select the desired account from the pull-down list of Account. 3. Select Enabled from the pull-down list of Subscribe for MWI. 4.
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User Guide for the SIP-T21(P) E2 IP Phone The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail. Note 180 MWI subscription is configurable via web user interface only.
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Appendix Appendix Appendix A – Time Zones Time Zone -11 -10 -9:30 -9 -8 -7 -6 -5 -4:30 -4 -3:30 -3 -2:30 -2 -1 0 +1 +2 +3 +3:30 +4 +4:30 +5 +5:30 +5:45 +6 +6:30 +7 +8 +8:45 +9 Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(
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User Guide for the SIP-T21(P) E2 IP Phone Time Zone +9:30 +10 +10:30 +11 +11:30 +12 +12:45 +13 +13:30 +14 182 Time Zone Name Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualofa) Chatham Islands Kiribati
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Appendix Appendix B – Menu Structure 183
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User Guide for the SIP-T21(P) E2 IP Phone 184
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Index Index A About This Guide v Accessing the Remote Phone Book 62 Account Management 79 Account Registration 79 Adding a Contact to the Local Directory/Blacklist 64 Adding Contacts 53 Adding Groups 51 Administrator password 42 Advanced Phone Features 131 Anonymous Call 129 Anonymous Call Rejection 130 Answering Calls 92 Appendix A – Time Zones 181 Area Code 84 Attended Transfer 115 Attaching Stand 25 Audio Settings 46 Auto Answer 93 Auto Redial 96 Automatic Call Distribution (ACD) 154 Configuring BLA Fe
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User Guide for the SIP-T21(P) E2 IP Phone Importing/Exporting Contact lists In This Guide v Incoming Intercom Calls 144 Intercom 143 58 K Key As Send 42 Key Tone 49 S L Language 39 LED Instructions 17 Line Keys 69 Line Key Icons 15 Live Dialpad 87 Local Conference 117 Local Directory 51 Logo Customization 66 Messages 174 Message Waiting Indicator 177 Multicast Paging 147 Music on Hold (MoH) 153 N 118 O Optional Accessories Other Icons 16 Overview 13 24 Packaging Contents 23 Phone Initialization 28