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Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, phot ocopying, recording, or otherwise, for any purpose, without the express writ ten permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Yealink SIP-T19P/SIP-T19 IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing the SIP-T19P/SIP-T19 IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Multicast Paging and Conference over an IP network. The difference between the SIP-T19P and SIP-T19 IP phone is that the former supports PoE, while the latter does not. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
User Guide for the SIP-T19P/SIP-T19 IP Phone Major updates have occurred to the following sections: Packaging Contents on page 9 Phone Installation on page 11 Major updates have occurred to the following sections: LED Instructions on page 4 Anonymous Call on page 84 Documentations of the SIP-T19 IP phone have also been added.
Table of Contents About This Guide................................................................ v In This Guide ................................................................................................................ v Summary of Changes.................................................................................................. v Changes for Release 72, Guide Version 72. 3............................................................ v Changes for Release 72, Guide Version 72. 2 ............
User Guide for the SIP-T19P/SIP-T19 IP Phone Keypad Lock ........................................................................................................... 24 Audio Settings ........................................................................................................... 27 Volume.................................................................................................................... 27 Ring Tones.................................................................................
Table of Contents Hot Desking ............................................................................................................... 87 Intercom..................................................................................................................... 89 Multicast Paging ........................................................................................................ 90 Music on Hold ..................................................................................................
User Guide for the SIP-T19P/SIP-T19 IP Phone x
Overview This chapter provides the overview of the SIP-T19P/SIP-T19 IP phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone , contact your system administrator. The main hardware components of the SIP-T19P/SIP-T19 IP phone are the LCD screen and the keypad.
User Guide for the SIP-T19P/SIP-T19 IP Phone Hardware component instructions of the SIP-T19P/SIP-T19 IP phone are: It e m De s cript ion Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date ② Power Indicator LED Indicates phone power status and phone status.
Overview Icon De s cript ion Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase letters input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forwarded/Forwarded Calls Call Hold Call Mute Ringer volume is 0 Keypad Lock Received Calls Placed Calls Missed Calls 3
User Guide for the SIP-T19P/SIP-T19 IP Phone P ower Indicator LED L ED St at us De s cript ion The phone is initializing. The phone is busy. Solid green The phone is idle. The call is placed on hold or is held. The phone receives a text message or voice mail. Fast flashing green (300ms) Off Not e The phone is ringing. The call is mute. The phone is powered off. The above introduces the default LED status. The status of the power indicator LED is configurable via web user interface.
Overview In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press on the phone. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive).
User Guide for the SIP-T19P/SIP-T19 IP Phone O pt ions P hone User Interface We b User Inte rf ace --Recent Call In Dialing --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Return --DND √ --Call Forward √ --Call Transfer √ --Call Waiting √ --Conference --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ A dv anced Phone Features --Hot Desking --Intercom √ --Multicast Paging √ --Music on Hold --Messages √ SIP A ccount --User Options --Register Status √ --
Overview The following table shows documentations available for the SIP-T19P/SIP-T19 IP phone. Name Cont e nt s W here found Quick Installation Basic setup of the In the Guide phone package Quick Reference Basic call features and In the Guide phone customizations package L anguage English English Phone/Web user interface settings User Guide Basic call features and advanced phone On the website English features Not e You can also download the latest documentations online: http://www.
User Guide for the SIP-T19P/SIP-T19 IP Phone 8
Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T19P/SIP-T19 IP phone. Topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T19P/SIP-T19 IP Phone P hone Stand Power Adapter (Optional) Handset & Handset Cord Et hernet Cable Q uick Installation Guide & Quick Reference Guide Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone: 1) Attach and detach the stand 2) Connect the handset and optional headset 3) Connect the network and power 1) A t tach t he stand and detach the stand a) A ttach the stand b) Detach the stand 2) Not e Connect the handset and optional headset A headset is not included in the packaging contents. Contact your system administrator for more information.
User Guide for the SIP-T19P/SIP-T19 IP Phone 3) Connect the network and power You have two options for power and network connections. Your system administrator will advise you which one to use. Not e AC power Power over Ethernet (PoE) PoE is not applicable to the SIP-T19 IP phone. A power adapter should be purchased separately to power it on. AC Power To connect the AC power: 1.
Getting Started To connect the PoE for t he SIP-T19P IP phone: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Not e If in-line power swi tch/hub i s provi de d, yo u don’t nee d to connect the phone to the po wer adapter. Make sure the switch/hub is PoE-compliant. The phone can also share the network with another network device such as a PC (personal computer). It is an optional connection.
User Guide for the SIP-T19P/SIP-T19 IP Phone Not e Account status (e.g., the register status of SIP account). You can view device certificate status via phone user interface only. To v iew the phone status via phone user interface: 1. Press , or press Me nu->Status. 2. Press or to scroll through the list and view the specific information. To v iew the phone status via web user interface: 14 1. Open the web browser of your computer. 2.
Getting Started The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP address mode via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN Port . 2. Press or to select IP v4, IPv6 or IP v4 & IPv6 from the IP Mode field. 3.
User Guide for the SIP-T19P/SIP-T19 IP Phone 3. Press to select St atic IP Client and press the Enter soft key. 4. Enter the desired values in the IP A ddress, Subnet Mask, Default Gateway, P ri.DNS and Se c.DNS fields respectively. 5. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv6 address via phone user interface: 1. Press Me nu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN Port . 2.
Getting Started Not e 4. Enter the user name and password in the corresponding fields. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Wrong network settings may re sul t in inaccessi bility o f yo ur phone an d may al so have an impact on your network performance. For more information on these parameters, contact your system administrator. Generally, your phone will be deployed with multiple other phones.
User Guide for the SIP-T19P/SIP-T19 IP Phone 18
Customizing Your Phone You can customize your SIP-T19P/SIP-T19 IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T19P/SIP-T19 IP Phone The default language of the phone user interface is English. The phone will detect and use the same language as which of your web browser for the web user interface. If the language of your web browser is not supported by the phone, the web user interface will use English. You can change the language for the phone user interface and the web user interface respectively. Not e Not all of the supported languages are available for selection.
Customizing Your Phone 3. Click Conf irm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, you need to configure the time and date manually. For more information on the SNTP server, contact your system administrator. To configure the SNTP settings via phone user interface: 1.
User Guide for the SIP-T19P/SIP-T19 IP Phone 4. Press the Save soft key to accept the change. The date and time displayed on the LCD screen will change accordingly. To configure the time and date format via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format. 2. Press or , or the Switch soft key to select the desired time format from the Clock field. 3. Press or , or the Switch soft key to select the desired date format from the Date Format field. 4.
Customizing Your Phone To change the administrator password via phone user interface: 1. Press Me nu->Settings->Advanced Settings (password: admin) ->Se t Password. 2. Enter the current password in the Current PWD field. 3. Enter the new password in the Ne w PWD field. 4. Enter the new password again in the Conf irm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T19P/SIP-T19 IP Phone You can lock the keypad of your phone temporarily when you are not using it. This feature helps you to protect your phone from unauthorized use. Keypad lock consists of the following: Me nu Key: The Menu soft key is locked. You cannot access the menu of the phone until unlocked. Function Keys: The function keys are locked. You cannot use the Message, Mute, RD, Transfer, √, navigation keys and soft keys until unlocked.
Customizing Your Phone You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing . To configure the interval of automatic keypad lock via web user interface: Not e 1. Click on F e atures->Phone Lock. 2. Enter the desired interval in the P hone Lock Time Out (0~3600s) field. 3. Click Conf irm to accept the change. The default interval is 0 secon d, th at i s, yo u need to long press to lock the keypad.
User Guide for the SIP-T19P/SIP-T19 IP Phone 5. Not e Press the Save soft key to accept the change or the Back soft key to cancel. The unlock PIN length must be within 15 digits. To unlock the keypad via phone user interface: 1. Press any locked key, the LCD screen prompts “Please Enter PIN”. 2. Enter the PIN in the P IN field. 3. Press the Cf m soft key to unlock the keypad. The icon disappears from the LCD screen.
Customizing Your Phone You can press the Volume key to adjust the ringer volume when the phone is idle. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use. To adjust the volume when the phone is idle: 1. Not e Press to adjust the ringer volume. If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the volume when the phone is during a call: 1.
User Guide for the SIP-T19P/SIP-T19 IP Phone 2. Press or to select the desired ring tone. 3. Press the Save soft key to accept the change or the Back soft key to cancel. To s elect a ring tone for the account via web user interface: 1. Click on A ccount->Basic. 2. Select the desired ring tone from the pull-down list of Ring Type. If Common is selected, this account will use the ring tone selected for the phone . Refer to the above instruction. 3. Not e Click Conf irm to accept the change.
Customizing Your Phone 2. Click Browse to locate a ring tone (file format must be *.wav) file from your local system. 3. Not e Click Upload to upload the file. The ring tone for an incoming call on the phone may be different. For e xample, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the contact directory (refer to Adding Contacts).
User Guide for the SIP-T19P/SIP-T19 IP Phone To configure the directory via web user interface: 1. Click on Directory->Setting. 2. In the Directory block, select the desired list from the Disabled column and then click . The selected list appears in the Enabled column. 3. Repeat step 2 to add more lists to the Enabled column. 4. To remove a list from the Enabled column, select the desired list and then click 5.
Customizing Your Phone If there is only one list in the directory, press the Dir soft key to enter this list directly. The built-in phone directory can store contact names and numbers. You can store up to 1000 contacts and 5 groups (including the default groups: Company, Family and Friend) in your phone's local directory; add new contacts and groups; edit, delete or search for a contact; or simply dial a contact number from the local directory. To add a group to t he local directory: 1.
User Guide for the SIP-T19P/SIP-T19 IP Phone The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Me nu->Dir->Local Directory to enter the local directory. 2. Select the desired group. 3. Press the O ption soft key, and then select De t ail from the prompt list. 4. Press 5. Press the Save soft key to accept change or the Back soft key to cancel.
Customizing Your Phone 3. Press the O ption soft key, and then select De lete from the prompt list. The LCD screen prompts “Delete selected group?”. 4. Press the O K soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all groups by pressing the O ption soft key and then select De l All. For more information, refer to the above steps.
User Guide for the SIP-T19P/SIP-T19 IP Phone 4. Enter the name and the office, mobile or other numbers in the corresponding fields. 5. Press or , or the Switch soft key to select the desired ring tone from the Ring Tones field. If A ut o is selected, this contact will use the ring tone assigned to the group. 6. Not e Press the A dd soft key to accept the change or the Back soft key to cancel. If the contact has existed in the directory, the LCD screen will prompt “Contact name existed!”.
Customizing Your Phone If the contact has already existed in the local directory, the LCD screen will prompt “Overwrite the original contact?”. Press the O K soft key to overwrite the original contact in local directory or the Cancel soft key to cancel. For more information on remote phone book operating, refer to Remote Phone Book on page 41. To e dit a contact in the local directory: 1. Press the Dir soft key.
User Guide for the SIP-T19P/SIP-T19 IP Phone The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Me nu->Dir->Local Directory to enter the local directory. 2. Select the desired group and then press the Ent er soft key. 3. Press 4. Press the O ption soft key, and then select De lete from the prompt list. or to select the desired contact. The LCD screen prompts “Delete selected item?”.
Customizing Your Phone - If only one number of the contact is stored in the local directory, press the Se nd soft key to dial out the number. - If multiple numbers of the contact are stored in the local directory, press the Se nd soft key to display a list of numbers. Press or to select the desired number. Press the Se nd soft key to dial out the number. To s earch for a contact in the local directory: 1. Press the Dir soft key.
User Guide for the SIP-T19P/SIP-T19 IP Phone 2. In the Se arch Source List In Dialing block, select the desired list from the Disabled column and then click . The selected list appears in the Enabled column. 3. Repeat step 2 to add more lists to the Enabled column. 4. To remove a list from the Enabled column, select the desired list and then click 5. To adjust the display order of search results, select the desired list and then click or . .
Customizing Your Phone You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface. To import an XML file of contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (file format must be *.xml) from your local system. 3. Click Import XML to import the contact list.
User Guide for the SIP-T19P/SIP-T19 IP Phone 6. (Optional.) Select the contact information you want t o import into the local direct ory from the pull down list of Index. 7. Click Import to complete importing the contact list. To e xport contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Ex port XML (or Ex port CSV). 3. Click Sav e to save the contact list to your local system.
Customizing Your Phone 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press the A dd soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist from local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Me nu->Dir->Local Directory to enter the local directory. 2.
User Guide for the SIP-T19P/SIP-T19 IP Phone You can configure your new phone to access up to 5 corporate directories. The phone supports up to 2000 corporate directory entries. For the access URL of the corporate directory, contact your system administrator. To configure an access URL for remote phone book v ia web user interface: 1. Click on Directory->Remote Phone Book. 2. Enter the access URL in the Re mote URL field. 3. Enter the name in the Display Name field. 4.
Customizing Your Phone 1. Press Me nu->Dir->Remote P hone Book. If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to enter remote phone book. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Press the Se arch soft key. 4. Enter a few continuous characters of the contact name or number using the keypad. The contacts whose name or number matches the characters entered will appear on the LCD screen.
User Guide for the SIP-T19P/SIP-T19 IP Phone 3. Enter the refresh period of corporate directory in the Se arch Flash Time (Seconds) field. The default value is 21600 seconds. 4. Click Conf irm to accept the change. The SIP-T19P/SIP-T19 IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support 100 entries in all. You can view the call history, place a call, add a contact or delete an entry from the call history list.
Customizing Your Phone The detailed information of the entry appears on the LCD screen. To place a call f rom the call history list: 1. Press the History soft key. 2. Press or to switch between A ll Calls, Placed Calls, Re ceived Calls, Missed Calls and F orwarded Calls. 3. Press or to scroll to the desired entry. 4. Press the Se nd soft key. To add a contact to the local directory or blacklist from t he call history list: 1. Press the History soft key. 2.
User Guide for the SIP-T19P/SIP-T19 IP Phone 5. Press the O K soft key to confirm the deletion or the Cancel soft key to cancel. You can upload your custom logo which will be shown on the idle screen. To upload a custom logo via web user interface: Not e 1. Click on F e atures->General Information. 2. Select Custom Logo from the pull-down list of Us e Logo. 3. Click Browse to locate the logo file from your local system. 4. Click Upload to upload the file. 5.
Customizing Your Phone Physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 11. To activate the headset mode: 1. Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the A nswer soft key to answer a call. The call will connect to your headset automatically.
User Guide for the SIP-T19P/SIP-T19 IP Phone 2. Select Enabled from the pull-down list of He adset Prior. 3. Click Conf irm to accept the change. To use headset prior feature, you should activate the headset mode in advance: Not e 1. Physically connect the headset. 2. Press to activate the headset mode. If headset prior is enabled, the headset mode will not be deactivated until you press the H e adset key again. Headset prior is configurable via web user interface only.
Customizing Your Phone 2. Customize specific features for these keys. 3. (Optional.) Enter a string that will appear on the LCD screen in the L abel field. Label is configurable only when customizing four soft keys. 4. Click Conf irm to accept the change. You can click Re s et to default to reset custom settings to defaults. Not e Programmable keys are configurable via web user interface only.
User Guide for the SIP-T19P/SIP-T19 IP Phone Speed Dial You can use this key feature to speed up dialing numbers often used or hard to remember. De pendencies: Type (Speed Dial) Value (the number you want to dial out) Us age: Press the programmable key to dial out the number specified in the Value field. D irected P ickup You can use this key feature to answer someone else’s incoming call on the phone.
Customizing Your Phone De pendencies: Type (Local Group) Line (the group you want to access) Us age: Press the programmable key to access the group specified in the L ine field. XML Directory You can use this key feature to access the corporate directory quickly. For more information, refer to Remote Phone Book on page 41. De pendencies: Type (XML Directory) Us age: Press the programmable key to access the corporate directory quickly.
User Guide for the SIP-T19P/SIP-T19 IP Phone Message screen. You can enter the text message and then send it. Ze ro Touch You can use this key feature to configure auto provision and network parameters quickly. De pendencies: Type (Zero Touch) Us age: 1. Press the programmable key to access the zero touch screen. 2. Press the O K soft key in a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Ne xt soft key. 5.
Customizing Your Phone To disable an account via phone user interface: 1. Press Me nu->Settings->Advanced Settings (password: admin) ->A ccount. 2. Press the Enter soft key. 3. Select Disable from the A ct ivation field to disable the account. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Account registration is configurable via web user interface at the path A ccount->Register.
User Guide for the SIP-T19P/SIP-T19 IP Phone You can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as “Prefix: 1” and “Replace: 1234567”.
Customizing Your Phone 3. Not e Click De l to delete the replace rule(s). Replace rule is configurable via web user interface only. You can configure one or more dial-now rules (up to 100) on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as “2xx”, then any entered three-digit string beginning with 2 will be dialed out automatically on the phone. To add a dial-now rule via web user interface: 1.
User Guide for the SIP-T19P/SIP-T19 IP Phone To configure the delay time for dial-now rule via web user interface: 1. Click on F e atures->General Information. 2. Enter the time within 1-14 (in seconds) in the Time-Out for Dial-Now Rule field. 3. Click Conf irm to accept the change. Not e Delay time for dial-now rule is configurable via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a count ry.
Customizing Your Phone 2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. 3. Not e Click Conf irm to accept the change. Area code is configurable via web user interface only. You can block some specific numbers from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt “Forbidden Number”. You can add 10 block out rules at most on your phone.
User Guide for the SIP-T19P/SIP-T19 IP Phone 3. Not e Click Conf irm to add the block out number. Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country.
Customizing Your Phone You can enable live dialpad on the SIP-T19P/SIP-T19 IP phone, which enables the IP phone to automatically dial out the phone number without pressing the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the specified period of time. To e nable live dialpad via web user interface: 1. Click on Se t tings->Preference. 2. Select Enabled from the pull-down list of L ive Dialpad. 3.
User Guide for the SIP-T19P/SIP-T19 IP Phone 2. Enter the desired number in the Number field. 3. Enter the delay time (in seconds) in the Hot line Time-out field. The valid values range from 0 to 10. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path F e atures->General Inf ormation.
Basic Call Features The SIP-T19P/SIP-T19 IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T19P/SIP-T19 IP phone.
User Guide for the SIP-T19P/SIP-T19 IP Phone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 29 and Call History Management on page 44.
Basic Call Features To place a call using t he headset: 1. With the optional headset connected, press 2. Enter the desired number using the keypad. 3. Press Not e , to activate the headset mode. , or the Se nd soft key. To permanently enable your headset, refer to Headset Prior on page 47. To place multiple calls: You can have more than one call on your SIP-T19P/SIP-T19 IP phone. To place a new call during an active call: 1. Press the Hold soft key to place the original call on hold. 2.
User Guide for the SIP-T19P/SIP-T19 IP Phone To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and headset mode deactivated, press the A nswer soft key. To answer a call using the headset: Do one of the following: - Press . - With the headset mode activated, press the A nswer soft key.
Basic Call Features To redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: 1. Press 2. Press when the phone is idle. or to select the desired entry, and then press or the Se nd soft key. You can view the placed calls list when the phone is in the pre -dialing screen. To do this, you should enable recent call in dialing in advance.
User Guide for the SIP-T19P/SIP-T19 IP Phone To v iew placed calls list when the phone is in the pre-dialing screen: 1. Pick up the handset or press the speakerphone. The LCD screen displays the placed calls list. You can press or to select the desired entry and then place a call to the contact. You can use auto answer to automatically answer an incoming call. To configure auto answer via phone user interface: 1. Press Me nu->Settings->Advanced Settings (password: admin) ->A ccount. 2.
Basic Call Features You can enable auto redial to redial the phone number automatically when the called party is busy. You can also configure the times settings for auto redial and the time to wait between redial attempts. To configure auto redial via phone user interface: 1. Press Me nu->Features->Auto Redial. 2. Press 3. Enter the desired time in the Interval field. or , or the Switch soft key to select Enable from the Auto Redial field. The default time interval is 10s. 4.
User Guide for the SIP-T19P/SIP-T19 IP Phone 2. Wait for a period of time or press the O K soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle. You can use call completion to notify the caller who failed to reach a desired callee when the callee becomes available to receive a call. To configure call completion via phone user interface: 1. Press Me nu->Features->Call Completion. 2.
Basic Call Features 1. Press the O K soft key, the phone returns to the idle screen and call completion is activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: 2. Not e Press the O K soft key to redial the number. Call completion is not available on all servers. For more information, contact your system administrator. You can press a call return key to place a call back to the last incoming call.
User Guide for the SIP-T19P/SIP-T19 IP Phone You can mute the microphone of the active audio device during an active call, and then the other party cannot hear you. To mute a call: 1. Press during an active call. The LCD screen indicates that the call is on mute. To un-mute a call: 1. Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold.
Basic Call Features Multiple Calls on Hold: If multiple calls are placed on hold: 1. Press or to switch between the calls, and then press the Resume soft key to retrieve the desired call. A numbered prompt appears on the LCD screen, for example “1/2”, indicating that this is the first call out of two calls. You can use DND to reject incoming calls automatically on the phone. Callers will receive a busy message. You can receive incoming calls from authorized numbers when DND is enabled.
User Guide for the SIP-T19P/SIP-T19 IP Phone 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. 4. Click Conf irm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND A uthorized Numbers field. Not e DND authorized number is configurable via web user interface only.
Basic Call Features To e nable call forward via phone user interface: 1. 2. Press Me nu->Features->Call Forward. Press or to select the desired forwarding type, and then press the Enter soft key. 3. Depending on your selection: a.) If you select A lways Forward: 1) Press or , or the Switch soft key to select Enable from the A lways field. 2) Enter the destination number you want to forward all incoming calls to in the F orward to field. 3) (Optional.
User Guide for the SIP-T19P/SIP-T19 IP Phone c.) If you select No A nswer Forward: 1) Press or , or the Switch soft key to select Enable from the No A nswer field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the F orward to field. 3) Press or , or the Switch soft key to select the ring time to wait before forwarding from the A f ter Ring Time field. The default ring time is 12 seconds. 4) (Optional.
Basic Call Features Dynamic Forwarding To f orward an incoming call to another party: 1. When the phone is ringing, press the F wd soft key. 2. Enter the number you want to forward the incoming call to. 3. Press , , or the Se nd soft key. The incoming call is forwarded. The LCD screen prompts a call forward message. You can transfer a call to another party in one of the three ways: Blind Transfer: Transfer a call directly to another party without consulting.
User Guide for the SIP-T19P/SIP-T19 IP Phone Directory on page 29 for more information.). - Press the Dir soft key, and then select History. Select the desired list and use or to select the entry (Directory should be configured in advance. Refer to Directory on page 29 for more information.). - Press the Dir soft key, and then select Re mote P hone Book. Select the desired group and search for the contact (Directory and remote phone book should be configured in advance.
Basic Call Features To configure call waiting via phone user interface: 1. Press Me nu->Features->Call Waiting. 2. Press or , or the Switch soft key to select Enable from the Call Waiting or , or the Switch soft key to select Enable from the P lay Tone field. field. 3. Press 4. (Optional.)Enter the call waiting on code or off code respectively in the CW On Code or CW O ff Code field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T19P/SIP-T19 IP Phone 3. Enter the number of the second party and press , , or the Se nd soft key. 4. When the second party answers the call, you can consult with him or her before adding to the conference. 5. Press the Conf soft key again to join all parties in the conference. You can press the Hold soft key to place the conference on hold. You can press the Split soft key to split the conference call into two individual calls.
Basic Call Features 3. Enter the conference URI (e.g., conference@example.com) in the Conference URI field. 4. Click Conf irm to accept the change. To s et up a network conference call: 1. Place a call to the first party. 2. Press the Ne wCall soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Se nd soft key. 4. When the second party answers the call, press the Conf soft key to add the second party to the conference.
User Guide for the SIP-T19P/SIP-T19 IP Phone You can use call pickup to answer someone else’s incoming call on the phone. The SIP-T19P/SIP-T19 IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group. The pickup group should be predefined, contact your system administrator for more information.
Basic Call Features 2. Enter the directed call pickup code in the Directed Call Pickup Code field. 3. Click Conf irm to accept the change. To configure the directed call pickup code on a per-line basis v ia web user interface: 1. Click on A ccount->Advanced. 2. Enter the directed call pickup code in the Directed Call Pickup Code field. 3. Click Conf irm to accept the change.
User Guide for the SIP-T19P/SIP-T19 IP Phone To pick up a call directly: 1. Pick up the handset. The D P ickup soft key appears on the LCD screen. 2. Press the DP ickup soft key on your phone when a phone receives an incoming call. 3. Enter the phone number which receives an incoming call. 4. Press the DP ickup soft key again. The call is answered on your phone. You can also configure a programmable key as directed pickup key via web user interface.
Basic Call Features 2. Enter the group call pickup code in the G roup Call Pickup Code field. 3. Click Conf irm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on A ccount->Advanced. 2. Enter the group call pickup code in the G roup Call Pickup Code field. 3. Click Conf irm to accept the change.
User Guide for the SIP-T19P/SIP-T19 IP Phone To pick up a call in the group: 1. Pick up the handset. The G P ickup soft key appears on the LCD screen. 2. Press the G P ickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a programmable key as a group pickup key via web user interface. You can pick up a call by pressing the group pickup key directly.
Basic Call Features 2. Press or 3. (Optional.) Press to select Enable from the Se nd Anonymous field. or to select the desired value from the A nonymous Code field. 4. (Optional.) Enter the anonymous call on code in the Call On Code field. 5. (Optional.) Enter the anonymous call off code in the Call Off Code field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call is configurable via web user interface at the path A ccount->Basic.
User Guide for the SIP-T19P/SIP-T19 IP Phone 4. (Optional. ) Enter the anonymous call rejection on code in the Reject On Code field. 5. (Optional.) Enter the anonymous call rejection off code in the Re ject Off Code field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call rejection is configurable via web user interface at the path A ccount->Basic.
Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T19P/SIP-T19 IP phone. Topics include: Hot Desking Intercom Multicast Paging Music on Hold Messages If you require additional information or assistance with your new phone, cont act your system administrator. Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee.
User Guide for the SIP-T19P/SIP-T19 IP Phone 3. 5. Not e Select Hot Desking from the pull-down list of Ty pe. Click Conf irm to accept the change. A hot desking key is configurable via web user interface only. To use hot desking: 1. Press the hot desking key when the phone is idle. The LCD screen prompts “Clear all account config?”. 2. Press the OK soft key, registration configurations (e.g., display name, register name, user name and password) of the account will be cleared immediately.
Advanced Phone Features Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. The SIP-T19P/SIP-T19 IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.
User Guide for the SIP-T19P/SIP-T19 IP Phone A ccept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy message to the caller. Accept Intercom is enabled by default. Not e Your administrator can set a delay time before the phone automatically answers intercom calls.
Advanced Phone Features Paging Barge Paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress takes precedence over all incoming multicast paging calls.
User Guide for the SIP-T19P/SIP-T19 IP Phone 6. Not e Click Conf irm to accept the change. The priorities of listening addresse s are predefined: 1 wi th the highest priori ty, 10 wi th the lowest. The phone plays a warning tone when receiving incoming multicast paging calls. The phone will not receive a new incoming multicast paging call when there are two calls on the phone. Multicast listening addresses is configurable via web user interface only.
Advanced Phone Features When you have placed a call on hold, the held party can hear the music. Not e All involved parties cannot use encrypted RTP (SRTP). MoH server is configurable via web user interface only. You can send and receive text messages using the SIP-T19P/SIP-T19 IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone.
User Guide for the SIP-T19P/SIP-T19 IP Phone To s end a text message: 1. Press Me nu->Messages->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Se nd soft key after completing the content. 4. Enter the number you want to send the message to in the To field. 5. Press the Se nd soft key to send the message or the Back soft key to cancel.
Advanced Phone Features The LCD screen prompts “Delete Message?”. 4. Press the O K soft key to delete this message or the Cancel soft key to cancel. You can also delete all text messages by pressing the De lete soft key and then select De l All. For more information, refer to the above steps. Not e You can also delete a specific message after retrieving by pressing the De l ete soft key. You can leave voice mails for someone else on the SIP-T19P/SIP-T19 IP phone.
User Guide for the SIP-T19P/SIP-T19 IP Phone To configure voice mail access codes via phone user interface: 1. Press Me nu->Messages->Voice Mail->Set Voice Mail. 2. Press the 1 2 3 soft key to select the proper input mode and then enter the voice mail access code. 3. Not e Press the Save soft key to accept the change or the Back soft key to cancel. Voice mail access code must be predefined on the system server. Contact your system administrator for the more information. To listen t o voice mails: 1.
Advanced Phone Features mail icon) on the LCD screen. This will be cleared when you retrieve all voice mails or delete them. The MWI service is unsolicited for some servers, so the SIP-T19P/SIP-T19 IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T19P/SIP-T19 IP phone must enable subscription for MWI. Not e MWI service is not available on all servers. Contact your system administrator for more information.
User Guide for the SIP-T19P/SIP-T19 IP Phone 3. Enter the period time in the MW I Subscription Period (Seconds) field. 4. Click Conf irm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To e nable Subscribe MWI to Voice Mail via web user interface: 98 1. Click on A ccount->Advanced. 2. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. 3. Enter the desired voice mail number in the Voice Mail field. 4.
Advanced Phone Features The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Not e MWI subscription is configurable via web user interface only.
User Guide for the SIP-T19P/SIP-T19 IP Phone 100
Troubleshooting This chapter provides general troubleshooting information t o help to solve the problems you might encounter when using your SIP-T19P/SIP-T19 IP phone. If you require additional information or assistance with your new phone, contact your system administrator. W hy is t he LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet. Ensure that the phone is plugged into a socket controlled by a switch that is on.
User Guide for the SIP-T19P/SIP-T19 IP Phone How t o obtain the MAC address of a phone when the phone is not powered on? Three ways you can obtain the MAC address of a phone: You can ask your supplier for shipping information sheet which includes MAC addresses according to the corresponding PO (Purchase Order). You can find the MAC address in the label of carton box. You can find the MAC address from the phone’s bar code on the back of the phone.
Troubleshooting Check that the headset volume is adjusted to an appropriate level. Refer to Volume on page 27. W hat is the difference between user name, register name and display name? Both user name and register name are defined by the server. A user name is used to identify the account while a register name matched with a password is used for authentication if the server requires. Display name is the caller ID that will be displayed on the callee’s LCD screen.
User Guide for the SIP-T19P/SIP-T19 IP Phone W hy can’t I send a SMS to any other phone? SMS depends on support from a SIP server. Contact your system administrator for more information. How t o change the user password? To change the user password via web user interface: Not e 1. Click on Se curity->Password. 2. Select us er from the pull-down list of Us er Type. 3. Enter the new user password in the New Password field and Confirm Password field. 4. Click Conf irm to accept the change.
Troubleshooting Not e 2. Select the desired value from the pull-down list of RTP Encryption (SRTP). 3. Click Conf irm to accept the change. SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How t o reboot the phone? To reboot the phone via web user interface: 1. Click on Se t tings->Upgrade.
User Guide for the SIP-T19P/SIP-T19 IP Phone 2. Not e Click Re boot to reboot the phone. Any reboot of the phone may take a few minutes. How t o export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To e xport a PCAP trace via web user interface: 1. Click on Se t tings->Configuration. 2. Click St art to start recording signal traffic. 3. Recreate the error to be documented in the trace. 4. Click St op to stop recording. 5.
Troubleshooting How t o export system log? We may need you to provide debug log information to help analyze problem. By default, you can export the debug system log information to local PC. To e xport the system log to local PC via web user interface: 1. Click on Upgrade->Advanced. 2. Select 6 from the pull-down list of Sy s tem Log Level. The default system log level is 3. 3. Click Conf irm to accept the change. The web user interface prompts “Do you want to restart your machine?”.
User Guide for the SIP-T19P/SIP-T19 IP Phone To e xport the phone configurations via web user interface: 1. Click on Se t tings->Configuration. 2. Click Ex port to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Not e 108 1. Click on Se t tings->Configuration. 2. Click Browse to locate a configuration file from your local system. 3. Click Import to import the configuration file.
Troubleshooting How t o upgrade firmware? To upgrade firmware via web user interface: 1. Click on Se t tings->Upgrade. 2. Click Browse to locate the firmware from your local system. 3. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. 4. Click O K to confirm upgrading.
User Guide for the SIP-T19P/SIP-T19 IP Phone 3. Press the O K soft key. The LCD screen prompts “Resetting…Please Wait!”. The LCD screen prompts “Welcom Initializing…please wait”. The phone will be reset to factory sucessfully after startup. Not e 110 Reset of your phone may take a few minutes. Do not power off until the phone starts up successfully.
Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T19P/SIP-T19 IP Phone Please place no heavy objects on the device in case of damage and deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali
User Guide for the SIP-T19P/SIP-T19 IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +04:30 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 114 Time Zone Name Hungary(Budapest) Italy(Rome) Luxembourg(Luxembour
Index E A About This Guide v Account Registration 52 Adding Contacts 33 Adding Groups 31 Administrator password 22 Anonymous Call 84 Anonymous Call Rejection 85 Answering Calls 63 Area Code 56 Attaching Stand 11 Audio Settings 27 Auto Answer 66 Auto Redial 67 B Basic Network Settings Blacklist 40 Block Out 57 15 C Call Completion 68 Call Forward 72 Call History Management 44 Call Hold/Resume 70 Call Mute 70 Call Pickup 80 Call Return 69 Call Transfer 75 Call Waiting 76 CE Mark Warning ii Conference 77 C
User Guide for the SIP-T19P/SIP-T19 IP Phone No answer Forward 72 O Overview 1 P Packaging Contents 9 Phone Initialization 13 Phone Installation 11 Phone Status 13 Phone User Interface 4 Placing Calls 61 Placing Calls to Contacts 36 Programmable Keys 48 R Recent Call In Dialing 65 Redialing Numbers 65 Registration 17 Regulatory Notices 111 Remote Phone Book 41 Replace Rule 54 Ring Tones 27 S Safety Instructions 111 Search Source List in Dialing 37 Searching for Contacts 37 Semi-attended Transfer 75 Ser
