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Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Yealink SIP-T19P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Thank you for choosing the SIP-T19P IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
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Table of Contents About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Table of Contents ..................................................................... vii Overview .................................................................................. 1 Hardware Component Instructions ..............................................
User Guide for the SIP-T19P IP Phone Blacklist ............................................................................................................................ 38 Remote Phone Book ........................................................................................................ 39 Call History Management ................................................................................................ 42 System Customizations ................................................................
Table of Contents Voice Mail ........................................................................................................................ 93 Message Waiting Indicator (MWI) ............................................................................... 94 Troubleshooting ...................................................................... 99 Regulatory Notices ................................................................109 Service Agreements ..............................................
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Overview This chapter provides the overview of the SIP-T19P IP phone. Topics include: Hardware Component Instructions Icon Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T19P IP phone are the LCD screen and the keypad.
User Guide for the SIP-T19P IP Phone Hardware component instructions of the SIP-T19P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date ② Power Indicator LED Indicates phone power status and phone status.
Overview Icon Description Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase letters input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forwarded/Forwarded Calls Call Hold Call Mute Ringer volume is 0 Keypad Lock Received Calls Placed Calls Missed Calls 3
User Guide for the SIP-T19P IP Phone Two ways to customize configurations of your SIP-T19P IP phone: The user interface on the IP phone. The user interface in a web browser on your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings.
Overview Options Phone User Interface Web User Interface --Language √ √ --Time & Date √ √ --Administrator Password √ √ --Key as Send √ √ --Keypad Lock √ √ -- Volume √ --Ring Tones √ √ --Contact Management --Directory √ --Local Directory √ √ --Blacklist √ √ --Remote Phone Book --Call History Management √ √ √ --Logo Customization √ --Headset Prior √ --Programmable Keys √ --Account Registration √ √ --Dial Plan √ --Emergency Number √ --Live Dialpad √ --Hotline
User Guide for the SIP-T19P IP Phone Options Phone User Interface Web User Interface SIP Account --User Options --Register Status √ --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server1/2 √ √ --Server Option --Server Port --Outbound Status √ --Outbound Proxy √ --NAT Traversal Note 6 --STUN Status √ --STUN Server √ The table above lists most of the feature options. Please refer to the relevant sections for more information.
Overview The following table shows documentations available for the SIP-T19P IP phone.
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Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T19P IP phone. Topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide for the SIP-T19P IP Phone Phone Stand Power Adapter Handset & Handset Cord Ethernet Cable Quick Installation Guide & Quick Reference Guide Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone: 1) Attach and detach the stand 2) Connect the handset and optional headset 3) Connect the network and power 1) Attach the stand and detach the stand a) Attach the stand b) Detach the stand 2) Note Connect the handset and optional headset A headset is not included in the packaging contents. Contact your system administrator for more information.
User Guide for the SIP-T19P IP Phone advise you which one to use. AC power Power over Ethernet (PoE) AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2. Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port.
Getting Started After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Initializing…please wait” during this process. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 and IPv6 network settings (e.g.
User Guide for the SIP-T19P IP Phone 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Confirm to login. The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP address mode via phone user interface: 1.
Getting Started Port. 2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv4 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->IPv4->Static IP Client. 2. Enter the desired values in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and Sec.DNS fields respectively. 3.
User Guide for the SIP-T19P IP Phone To configure PPPoE via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->IPv4->PPPoE IP Client. Note 2. Enter the user name and password in the corresponding fields. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance.
Customizing Your Phone You can customize your SIP-T19P IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone.
User Guide for the SIP-T19P IP Phone The default language of the phone user interface is English. The phone will detect and use the same language as which of your web browser for the web user interface. If the language of your web browser is not supported by the phone, the web user interface will use English. You can change the language for the phone user interface and the web user interface respectively. Note Not all of the supported languages are available for selection.
Customizing Your Phone 3. Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, you need to configure the time and date manually. For more information on the SNTP server, contact your system administrator. To configure the SNTP settings via phone user interface: 1.
User Guide for the SIP-T19P IP Phone 4. Press the Save soft key to accept the change. The date and time displayed on the LCD screen will change accordingly. To configure the time and date format via phone user interface: 1. Press Menu->Settings->Basic Setting->Time & Date->Time & Date Format. 2. Press or , or the Switch soft key to select the desired time format from the Clock field. 3. Press or , or the Switch soft key to select the desired date format from the Date Format field. 4.
Customizing Your Phone To change the administrator password via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Set Password. 2. Enter the current password in the Current PWD field. 3. Enter the new password in the New PWD field. 4. Enter the new password again in the Confirm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Administrator password is configurable via web user interface at the path Security->Password.
User Guide for the SIP-T19P IP Phone You can lock the keypad of your phone temporarily when you are not using it. This feature helps you to protect your phone from unauthorized use. Keypad lock consists of the following: Menu Key: The Menu soft key is locked. You cannot access the menu of the phone until unlocked. Function Keys: The function keys are locked. You cannot use the Message, Mute, RD, Transfer, √, navigation keys and soft keys until unlocked.
Customizing Your Phone You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing . To configure the interval of automatic keypad lock via web user interface: Note 1. Click on Features->Phone Lock. 2. Enter the desired interval in the Phone Lock Time Out (0~3600s) field. 3. Click Confirm to accept the change. The default interval is 0 second, that is, you can long press to lock the keypad only.
User Guide for the SIP-T19P IP Phone To unlock the keypad via phone user interface: 1. Press any locked key, the LCD screen prompts “Please Enter PIN”. 2. Enter the PIN in the PIN field. 3. Press the Confirm soft key to unlock the keypad. The icon disappears from the LCD screen. You can long press or wait for a period of time (if configured) to lock the keypad again. Note You can also unlock the keypad by administrator password.
Customizing Your Phone To adjust the volume when the phone is idle: 1. Note Press to adjust the ringer volume. If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish your phone from your neighbor’s.
User Guide for the SIP-T19P IP Phone To select a ring tone for the account via web user interface: 1. Click on Account->Basic. 2. Select the desired ring tone from the pull-down list of Ring Type. If Common is selected, this account will use the ring tone selected for the phone. Refer to the above instruction. 3. Note Click Confirm to accept the change. A ring tone for the account is configurable via web user interface only. To upload a custom ring tone for your phone via web user interface: 1.
Customizing Your Phone 3. Note Click Upload to upload the file. The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the contact directory (refer to Adding Contacts). If no ring tone is assigned to the contact, the phone will play the ring tone assigned to the associated group (refer to Adding Groups).
User Guide for the SIP-T19P IP Phone 5. To adjust the display order of enabled lists, select the desired list and then click or . The LCD screen displays the list(s) in the adjusted order. 6. Note Click Confirm to accept the change. Directory is configurable via web user interface only. To check the directory via phone user interface: 1. Press the Dir soft key when the phone is idle. The LCD screen displays the list(s) in the directory.
Customizing Your Phone To add a group to the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Dir->Local Directory to enter the local directory. 2. Press the AddGrp soft key. 3. Enter the desired group name in the Name field. 4. Press or to select the desired group ring tone from the Ring Tones field.
User Guide for the SIP-T19P IP Phone 3. Press the Option soft key, and then select Detail from the prompt list. 4. Press 5. Press the Save soft key to accept change or the Back soft key to cancel. or to scroll through the group information and then edit. To delete a group from the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default.
Customizing Your Phone You can add contacts to the local directory in the following ways: Manually From call history From remote phone book Adding Contacts Manually To add a contact to the local directory manually: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Dir->Local Directory to enter the local directory. 2.
User Guide for the SIP-T19P IP Phone Adding Contacts from Call History To add a contact to the local directory from the call history: 1. Press the History soft key. 2. Press 3. Press the Option soft key, and then select Add to Contacts from the prompt list. 4. Enter the contact name. 5. Press the Save soft key to accept the change. or to select the desired entry. The entry is successfully saved to the local directory.
Customizing Your Phone To edit a contact in the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Dir->Local Directory to enter the local directory. 2. Select the desired group and then press the Enter soft key. 3. Press 4. Press the Option soft key, and then select Detail from the prompt list. 5. Press 6.
User Guide for the SIP-T19P IP Phone 2. Select the desired group and then press the Enter soft key. 3. Press 4. Press the Option soft key, and then select Delete from the prompt list. or to select the desired contact. The LCD screen prompts “Delete Selected Item?”. 5. Press the Ok soft key to confirm the deletion or the Cancel soft key to cancel. To place a call to a contact from the local directory: 1. Press the Dir soft key.
Customizing Your Phone To search for a contact in the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Dir->Local Directory to enter the local directory. 2. Press or to scroll to the All Contacts field. 3. Press the Search soft key. 4. Enter a few continuous characters of the contact name or number using the keypad.
User Guide for the SIP-T19P IP Phone The LCD screen displays the search results in the adjusted order. 6. Note Click Confirm to accept the change. Search source list in dialing is configurable via web user interface only. To search for a contact in the enabled search source lists: 1. Pick up the handset or press the speakerphone. 2. Enter a few continuous characters of the contact name or number using the keypad.
Customizing Your Phone You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface. To import an XML file of contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (file format must be *.xml) from your local system. 3. Click Import XML to import the contact list.
User Guide for the SIP-T19P IP Phone 6. (Optional.) Select the contact information you want to import into the local directory from the pull down list of Index. 7. Click Import to complete importing the contact list. To export contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note Importing/exporting contact lists are configurable via web user interface only.
Customizing Your Phone 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press the Add soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist from local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Dir->Local Directory to enter the local directory. 2.
User Guide for the SIP-T19P IP Phone You can configure your new phone to access up to 5 corporate directories. The phone supports up to 2000 corporate directory entries. For the access URL of the corporate directory, contact your system administrator. To configure an access URL for remote phone book via web user interface: 1. Click on Directory->Remote Phone Book. 2. Enter the access URL in the Remote URL field. 3. Enter the name in the Display Name field. 4. Click Confirm to accept the change.
Customizing Your Phone To search for a contact in the corporate directory: 1. Press Menu->Dir->Remote Phone Book. If Remote Phone Book is added to the directory, press Dir->Remote Phone Book to enter remote phone book. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Press the Search soft key. 4. Enter a few continuous characters of the contact name or number using the keypad.
User Guide for the SIP-T19P IP Phone 3. Enter the refresh period of corporate directory in the Search Flash Time (Seconds) field. The default value is 21600 seconds. 4. Click Confirm to accept the change. The SIP-T19P IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support 100 entries in all. You can view the call history, place a call, add a contact or delete an entry from the call history list.
Customizing Your Phone The detailed information of the entry appears on the LCD screen. To place a call from the call history list: 1. Press the History soft key. 2. Press or to switch between All Calls, Placed Calls, Received Calls, Missed Calls and Forwarded. 3. Press or to scroll to the desired entry. 4. Press the Send soft key. To add a contact to the local directory or blacklist from the call history list: 1. Press the History soft key. 2.
User Guide for the SIP-T19P IP Phone The LCD screen prompts "Delete all records?". 5. Press the Ok soft key to confirm the deletion or the Cancel soft key to cancel. You can upload your custom logo which will be shown on the idle screen. To upload a custom logo via web user interface: 44 1. Click on Features->General Information. 2. Select Custom Logo from the pull-down list of Use Logo. 3. Click Browse to locate the logo file from your local system. 4. Click Upload to upload the file.
Customizing Your Phone 5. Note Click Confirm to accept the change. The logo file format must be *.dob, contact your system administrator for more information. Logo customization is configurable via web user interface only. Physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 11. To activate the headset mode: 1. Press on the phone.
User Guide for the SIP-T19P IP Phone 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change. To use headset prior feature, you should activate the headset mode in advance: Note 1. Physically connect the headset. 2. Press to activate the headset mode. If headset prior is enabled, the headset mode will not be deactivated until you press the Headset key again. Headset prior is configurable via web user interface only.
Customizing Your Phone 2. Customize specific features for these keys. 3. (Optional.) Enter a string that will appear on the LCD screen in the Label field. Label is configurable only when customizing four soft keys. 4. Click Confirm to accept the change. You can click Reset to default to reset custom settings to defaults. Note Programmable keys are configurable via web user interface only.
User Guide for the SIP-T19P IP Phone Speed Dial You can use this key feature to speed up dialing numbers often used or hard to remember. Dependencies: Type (Speed Dial) Value (the number you want to dial out) Usage: Press the programmable key to dial out the number specified in the Value field. Directed Pickup You can use this key feature to answer someone else’s incoming call on the phone.
Customizing Your Phone Dependencies: Type (Local Group) Line (the group you want to access) Usage: Press the programmable key to access the group specified in the Line field. XML Directory You can use this key feature to access the corporate directory quickly. For more information, refer to Remote Phone Book on page 39. Dependencies: Type (XML Directory) Usage: Press the programmable key to access the corporate directory quickly.
User Guide for the SIP-T19P IP Phone Message screen. You can enter the text message and then send it. Zero Touch You can use this key feature to configure auto provision and network parameters quickly. Dependencies: Type (Zero Touch) Usage: 1. Press the programmable key to access the zero touch screen. 2. Press the Ok soft key in a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next soft key. 5.
Customizing Your Phone To disable an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Account. 2. Press the Enter soft key. 3. Select Disable from the Activation field to disable the account. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Account registration is configurable via web user interface at the path Account->Register.
User Guide for the SIP-T19P IP Phone You can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as “Prefix: 1” and “Replace: 1234567”.
Customizing Your Phone 3. Note Click Del to delete the replace rule(s). Replace rule is configurable via web user interface only. You can configure one or more dial-now rules (up to 100) on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as “2xx”, then any entered three-digit string beginning with 2 will be dialed out automatically on the phone. To add a dial-now rule via web user interface: 1.
User Guide for the SIP-T19P IP Phone To configure the delay time for dial-now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time within 1-14 (in seconds) in the Time-Out for Dial-Now Rule field. 3. Click Confirm to accept the change. Note Delay time for dial-now rule is configurable via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country.
Customizing Your Phone 2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. 3. Note Click Confirm to accept the change. Area code is configurable via web user interface only. You can block some specific numbers from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt “Forbidden Number”. You can add 10 block out rules at most on your phone.
User Guide for the SIP-T19P IP Phone 3. Note Click Confirm to add the block out number. Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country.
Customizing Your Phone You can enable live dialpad on the SIP-T19P IP phone, which enables the IP phone to automatically dial out the phone number without pressing the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the specified period of time. To enable live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
User Guide for the SIP-T19P IP Phone 2. Enter the desired number in the Number field. 3. Enter the delay time (in seconds) in the Hotline Time-out field. The valid values range from 0 to 10. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
Basic Call Features The SIP-T19P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T19P IP phone.
User Guide for the SIP-T19P IP Phone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 27 and Call History Management on page 42.
Basic Call Features To place a call using the headset: 1. With the optional headset connected, press 2. Enter the desired number using the keypad. 3. Press Note , to activate the headset mode. , or the Send soft key. To permanently enable your headset, refer to Headset Prior on page 45. To place multiple calls: You can have more than one call on your SIP-T19P IP phone. To place a new call during an active call: 1. Press the Hold soft key to place the original call on hold. 2.
User Guide for the SIP-T19P IP Phone To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and headset mode deactivated, press the Answer soft key. To answer a call using the headset: Do one of the following: - Press . - With the headset mode activated, press the Answer soft key.
Basic Call Features To redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: 1. Press 2. Press when the phone is idle. or to select the desired entry, and then press or the Send soft key. You can view the placed calls list when the phone is in the pre-dialing screen. To do this, you should enable recent call in dialing in advance.
User Guide for the SIP-T19P IP Phone To view placed calls list when the phone is in the pre-dialing screen: 1. Pick up the handset or press the speakerphone. The LCD screen displays the placed calls list. You can press or to select the desired entry and then place a call to the contact. You can use auto answer to automatically answer an incoming call. To configure auto answer via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Account. 2.
Basic Call Features You can enable auto redial to redial the phone number automatically when the called party is busy. You can also configure the times settings for auto redial and the time to wait between redial attempts. To configure auto redial via phone user interface: 1. Press Menu->Features->Auto Redial. 2. Press 3. Enter the desired time in the Interval field. or , or the Switch soft key to select Enable from the Auto Redial field. The default time interval is 10s. 4.
User Guide for the SIP-T19P IP Phone 2. Wait for a period of time or press the Ok soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle. You can use call completion to notify the caller who failed to reach a desired callee when the callee becomes available to receive a call. To configure call completion via phone user interface: 1. Press Menu->Features->Call Completion. 2.
Basic Call Features 1. Press the Ok soft key, the phone returns to the idle screen and call completion is activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: 2. Note Press the Ok soft key to redial the number. Call completion is not available on all servers. For more information, contact your system administrator. You can press a call return key to place a call back to the last incoming call.
User Guide for the SIP-T19P IP Phone You can mute the microphone of the active audio device during an active call, and then the other party cannot hear you. To mute a call: 1. Press during an active call. The LCD screen indicates that the call is on mute. To un-mute a call: 1. Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold.
Basic Call Features Multiple Calls on Hold: If multiple calls are placed on hold: 1. Press or to switch between the calls, and then press the Resume soft key to retrieve the desired call. If more than one call is placed on hold, a numbered prompt appears on the LCD screen, for example “1/2”, indicating that this is the first call out of two calls. You can use DND to reject incoming calls automatically on the phone. Callers will receive a busy message.
User Guide for the SIP-T19P IP Phone 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. 4. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. Note DND authorized number is configurable via web user interface only.
Basic Call Features To enable call forward via phone user interface: 1. 2. Press Menu->Features->Call Forward. Press or to select the desired forwarding type, and then press the Enter soft key. 3. Depending on your selection: a.) If you select Always Forward: 1) Press or , or the Switch soft key to select Enable from the Always field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.
User Guide for the SIP-T19P IP Phone c.) If you select No Answer Forward: 1) Press or , or the Switch soft key to select Enable from the No Answer field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field. 3) Press or , or the Switch soft key to select the ring time to wait before forwarding from the After Ring Time field. The default ring time is 12 seconds. 4) (Optional.
Basic Call Features Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, press the Fwd soft key. 2. Enter the number you want to forward the incoming call to. 3. Press , , or the Send soft key. The incoming call is forwarded. The LCD screen prompts a call forward message. You can transfer a call to another party in one of the three ways: Blind Transfer: Transfer a call directly to another party without consulting.
User Guide for the SIP-T19P IP Phone Directory on page 27 for more information.). - Press the Dir soft key, and then select History. Select the desired list and use or to select the entry (Directory should be configured in advance. Refer to Directory on page 27 for more information.). - Press the Dir soft key, and then select Remote Phone Book. Select the desired group and search for the contact (Directory and remote phone book should be configured in advance.
Basic Call Features To configure call waiting via phone user interface: 1. Press Menu->Features->Call Waiting. 2. Press or , or the Switch soft key to select Enable from the Call Waiting or , or the Switch soft key to select Enable from the Play Tone field. field. 3. Press 4. (Optional.)Enter the call waiting on code or off code respectively in the CW On Code or CW Off Code field. 5. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide for the SIP-T19P IP Phone To set up a local conference call: 1. Place a call to the first party. 2. When the first party answers the call, press the NewCall soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party answers the call, you can consult with him or her before adding to the conference. 5. Press the Conference soft key again to join all parties in the conference.
Basic Call Features 3. Enter the conference URI (e.g., conference@example.com) in the Conference URI field. 4. Click Confirm to accept the change. To set up a network conference call: 1. Place a call to the first party. 2. Press the NewCall soft key to place a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Send soft key. 4. When the second party answers the call, press the Conference soft key to add the second party to the conference.
User Guide for the SIP-T19P IP Phone You can use call pickup to answer someone else’s incoming call on the phone. The SIP-T19P IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group. The pickup group should be predefined, contact your system administrator for more information.
Basic Call Features 2. Enter the directed call pickup code in the Directed Call Pickup Code field. 3. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Enter the directed call pickup code in the Directed Call Pickup Code field. 3. Click Confirm to accept the change. To pick up a call directly: 1. Pick up the handset.
User Guide for the SIP-T19P IP Phone The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when a phone receives an incoming call. 3. Enter the phone number which receives an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone. You can also configure a programmable key as directed pickup key via web user interface. You can pick up a call by pressing the directed pickup key directly.
Basic Call Features 2. Enter the group call pickup code in the Group Call Pickup Code field. 3. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account->Advanced. 2. Enter the group call pickup code in the Group Call Pickup Code field. 3. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset.
User Guide for the SIP-T19P IP Phone The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a programmable key as a group pickup key via web user interface. You can pick up a call by pressing the group pickup key directly. Note The directed call pickup code and group call pickup code are predefined on the system server.
Basic Call Features 5. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call is configurable via web user interface at the path Account->Basic. To place an anonymous call: 1. Using the specific line on the phone to place a call to phone B. The LCD screen of phone B prompts an incoming call from anonymity. You can use anonymous call rejection to reject incoming calls from anonymous callers.
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Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T19P IP phone. Topics include: Hot Desking Intercom Multicast Paging Music on Hold Messages If you require additional information or assistance with your new phone, contact your system administrator. Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee.
User Guide for the SIP-T19P IP Phone 3. 5. Note Select Hot Desking from the pull-down list of Type. Click Confirm to accept the change. A hot desking key is configurable via web user interface only. To use hot desking: 1. Press the hot desking key when the phone is idle. The LCD screen prompts “Clear all account config?”. 2. Press the Ok soft key, registration configurations (e.g., display name, register name, user name and password) of the account will be cleared immediately.
Advanced Phone Features Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. The SIP-T19P IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.
User Guide for the SIP-T19P IP Phone Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy message to the caller. Accept Intercom is enabled by default. Note Your administrator can set a delay time before the phone automatically answers intercom calls.
Advanced Phone Features Paging Barge Paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress takes precedence over all incoming multicast paging calls.
User Guide for the SIP-T19P IP Phone 6. Note Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. The phone plays a warning tone when receiving incoming multicast paging calls. The phone will not receive a new incoming multicast paging call when there are two calls on the phone. Multicast listening addresses is configurable via web user interface only.
Advanced Phone Features When you have placed a call on hold, the held party can hear the music. Note All involved parties cannot use encrypted RTP (SRTP). MoH server is configurable via web user interface only. You can send and receive text messages using the SIP-T19P IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone.
User Guide for the SIP-T19P IP Phone To send a text message: 1. Press Menu->Messages->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Send soft key after completing the content. 4. Enter the number you want to send the message to in the To field. 5. Press the Send soft key to send the message or the Back soft key to cancel. Sending a text message is configurable via web user interface at the path Features>SMS.
Advanced Phone Features The LCD screen prompts “Delete Message?”. 4. Press the Ok soft key to delete this message or the Cancel soft key to cancel. You can also delete all text messages by pressing the Delete soft key and then select Del All. For more information, refer to the above steps. Note You can also delete a specific message after retrieving by pressing the Delete soft key. You can leave voice mails for someone else on the SIP-T19P IP phone.
User Guide for the SIP-T19P IP Phone To configure voice mail access codes via phone user interface: 1. Press Menu->Messages->Voice Mail->Set Voice Mail. 2. Press the 123 soft key to select the proper input mode and then enter the voice mail access code. 3. Note Press the Save soft key to accept the change or the Back soft key to cancel. Voice mail access code must be predefined on the system server. Contact your system administrator for the more information. To listen to voice mails: 1.
Advanced Phone Features icon) on the LCD screen. This will be cleared when you retrieve all voice mails or delete them. The MWI service is unsolicited for some servers, so the SIP-T19P IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T19P IP phone must enable subscription for MWI. Note MWI service is not available on all servers. Contact your system administrator for more information.
User Guide for the SIP-T19P IP Phone 3. Enter the period time in the MWI Subscription Period (Seconds) field. 4. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable Subscribe MWI to Voice Mail via web user interface: 96 1. Click on Account->Advanced. 2. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. 3. Enter the desired voice mail number in the Voice Mail field. 4.
Advanced Phone Features The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note MWI subscription is configurable via web user interface only.
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Troubleshooting This chapter provides general troubleshooting information to help to solve the problems you might encounter when using your SIP-T19P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet. Ensure that the phone is plugged into a socket controlled by a switch that is on.
User Guide for the SIP-T19P IP Phone How to obtain the MAC address of a phone when the phone is not powered on? Three ways you can obtain the MAC address of a phone: You can ask your supplier for shipping information sheet which includes MAC addresses according to the corresponding PO (Purchase Order). You can find the MAC address in the label of carton box. You can find the MAC address from the phone’s bar code on the back of the phone.
Troubleshooting Check that the headset volume is adjusted to an appropriate level. Refer to Volume on page 24. What is the difference between user name, register name and display name? Both user name and register name are defined by the server. A user name is used to identify the account while a register name matched with a password is used for authentication if the server requires. Display name is the caller ID that will be displayed on the callee’s LCD screen.
User Guide for the SIP-T19P IP Phone Why can’t I send a SMS to any other phone? SMS depends on support from a SIP server. Contact your system administrator for more information. How to change the user password? To change the user password via web user interface: Note 1. Click on Security->Password. 2. Select user from the pull-down list of User Type. 3. Enter the new user password in the New Password field and Confirm Password field. 4. Click Confirm to accept the change.
Troubleshooting Note 2. Select the desired value from the pull-down list of RTP Encryption (SRTP). 3. Click Confirm to accept the change. SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: 1. Click on Settings->Upgrade.
User Guide for the SIP-T19P IP Phone 2. Note Click Reboot to reboot the phone. Any reboot of the phone may take a few minutes. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: 1. Click on Settings->Upgrade. 2. Click Start to start recording signal traffic. 3. Recreate the error to be documented in the trace. 4. Click Stop to stop recording. 5.
Troubleshooting How to export system log? We may need you to provide debug log information to help analyze problem. By default, you can export the debug system log information to local PC. To export the system log to local PC via web user interface: 1. Click on Upgrade->Advanced. 2. Select 6 from the pull-down list of System Log Level. The default system log level is 3. 3. Click Confirm to accept the change. The web user interface prompts “Do you want to restart your machine?”.
User Guide for the SIP-T19P IP Phone 2. Click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Note 1. Click on Settings->Configuration. 2. Click Browse to locate a configuration file from your local system. 3. Click Import to import the configuration file. The file format of configuration file must be *.bin. How to upgrade firmware? To upgrade firmware via web user interface: 1.
Troubleshooting 2. Click Browse to locate the firmware from your local system. 3. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. 4. Click OK to confirm upgrading. How to reset the phone? Reset the phone when other troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting.
User Guide for the SIP-T19P IP Phone 3. Press the Ok soft key. The LCD screen prompts “Resetting…Please Wait!”. The LCD screen prompts “Welcom Initializing…please wait”. The phone will be reset to factory sucessfully after startup. Note 108 Reset of your phone may take a few minutes. Do not power off until the phone starts up successfully.
Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the SIP-T19P IP Phone Please place no heavy objects on the device in case of damage and deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali
User Guide for the SIP-T19P IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +04:30 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 112 Time Zone Name Hungary(Budapest) Italy(Rome) Luxembourg(Luxembourg
Index A About This Guide v Account Registration 50 Adding Contacts 31 Adding Groups 29 Administrator password 20 Anonymous Call 82 Anonymous Call Rejection 83 Answering Calls 61 Area Code 54 Attaching Stand 11 Audio Settings 24 Auto Answer 64 Auto Redial 65 B Basic Network Settings Blacklist 38 Block Out 55 14 C Call Completion 66 Call Forward 70 Call History Management 42 Call Hold/Resume 68 Call Mute 68 Call Pickup 78 Call Return 67 Call Transfer 73 Call Waiting 74 CE Mark Warning ii Conference 75 Cont
User Guide for the SIP-T19P IP Phone O Overview 1 P Packaging Contents 9 Phone Initialization 13 Phone Installation 11 Phone Status 13 Phone User Interface 4 Placing Calls 59 Placing Calls to Contacts 34 Programmable Keys 46 R Recent Call In Dialing 63 Redialing Numbers 63 Registration 16 Regulatory Notices 109 Remote Phone Book 39 Replace Rule 52 Ring Tones 25 S Safety Instructions 109 Search Source List in Dialing 35 Searching for Contacts 35 Semi-attended Transfer 73 Service Agreements 109 Short Messa
