Enterprise IP Phone User Manual
About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashion and sleek design, abundant telephony applications, broad interoperability with the popular 3rd party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP. In this User Guide, you will find everything you need to quickly use your new phone.
Tables of Contents Getting Started.................................................................................- 1 Packing List .............................................................................................................................. - 1 Assembling the Phone.............................................................................................................. - 2 Configuration and Registration ...................................................................................
Denying an incoming call ................................................................................................ - 21 DND ................................................................................................................................. - 21 Call Forward .................................................................................................................... - 21 During an Active Call .........................................................................................
Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: z Enterprise IP Phone z Phone Stand z Power Adapter -1-
Enterprise IP Phone Getting Started z Handset & Handset Core z Ethernet Cable z Quick Installation Guide & Quick Reference Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list: z Attach the stand; z Connect Handset and Headset; z Connect Network and Power.
Enterprise IP Phone Getting Started 1) Attach the Stand, as showed below: 2) Connect Handset and Headset, as showed below: Note: Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections. You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub. Your system administrator will advise you on which one to use.
Enterprise IP Phone Getting Started Note: 1. If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub are PoE compliant. 2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as PC.
Enterprise IP Phone Getting Started Network Settings Choose Network->Internet Port(WAN), DHCP: By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS server, etc. Static IP Address: If your phone cannot contact a DHCP Server for any reason, you need to enter the network stings manually via Static IP Address. Please contact your internet administrator for more details.
Enterprise IP Phone Getting Started Configuring via keypad Network Settings: Press Menu->Network->WAN Port Option/LAN Port Option to enter the internet relating configuration page. Account Settings: Press Menu->Account->Enter to configure the account settings. You can refer to the above “Configuring via Web Page” for the parameter details.
Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered. Context-sensitive Softkeys The screen will display labels for these keys, to identify their context-sensitive functions. Account Buttons This buttons are used to active up to the three user accounts.
Enterprise IP Phone Overview These keys are used for various functionalities such as call /Line appearance Button, speed dial, Intercom, Pickup, Hold, Transfer, etc. If not otherwise stated the adjacent LED will light when the assigned functionality is turned on. Dial Pad Use the DTMF hard keys to enter numbers, letters and special characters. Depending on the selected input mode you can enter digits, lower / upper case or special characters.
Enterprise IP Phone Overview LED Instruction Table 1 Call /Line Appearance Button LEDs for BLF LED Status Description Steady green Call/line appearance is in idle status Slow blinking red Call/line appearance is ringing Steady red Call/line appearance is active Fast blinking red Call/line appearance is not available Off It is not active as call/line appearance Table 2 Account Button LEDs LED Status Description Steady yellow The account is active Blinking yellow There is a incoming call
Enterprise IP Phone Overview Input Method: letters in lower case Input Method: letters in upper case Call mute Call hold Voicemail SMS Call forward DND(Do not Disturb) Auto answer In handset mode In headset mode User Interface There are two ways to customize specific options on your phones: 1. Using keypad and display on the phone; 2. Using Web user interface in an Internet browser from your PC; please refer to “Configuration and Registration” to get into the Web interface.
Enterprise IP Phone Overview --Dial Tone Basic Phone Functions --Language √ --Time √ √ --Ring Tone √ √ --Phone Volume √ --Lock √ --Logo Customization √ √ Advanced Phone Functions --Accounts √ --Networks √ --Voice --Codecs √ --Echo Cancellation etc --Set Admin Password √ --Reset To Factory √ --Update Other Features --Message √ --History √ --Directory/Contact List √ √ --Black List Note: The above table only indicates most of phone functions rather than all of them.
Enterprise IP Phone Using the Basic Call Functions Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface.
Enterprise IP Phone Using the Basic Call Functions To change the language via Phone interface: 1) Press Menu->Settings->Basic Settings->Language. 2) Scroll through the list of available languages. 3) Press the Save softkey when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose. 4) Press Back softkey to return to the idle screen. Time and Date The time and date appears on the idle screen of the IP phone.
Enterprise IP Phone Using the Basic Call Functions To change the Time and Date via the Web interface: Choose Phone->Preference to do the relating changes. You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically. Please refer to the instruction above for the parameters’ detail. Note: By default the time zone is +8 China, Philippines, Malaysia, Daylight Saving Time is disabled.
Enterprise IP Phone Using the Basic Call Functions above for the parameters’ detail. Note: The default password for unlock is admin. Audio Settings Volume You can adjust the volume of handset/speaker/headset. To adjust the volume when you are not in an active call: 1) Press Menu->Settings->Basic Settings. 2) Scroll to Phone Volume, and press Enter softkey, highlight the one you want to adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the volume.
Enterprise IP Phone Using the Basic Call Functions 3) Use the navigation keys to highlight the specific one. 4) Press OK softkey to save the contrast change or Back softkey to cancel. To adjust the volume during an active call via Phone interface: 1) Press Menu->Settings->Basic Settings->Enter. 2) Scroll to Phone Volume->Ring Volume, use the Volume Adjustment Bar or navigation keys to adjust the volume. 3) Press OK softkey to save the contrast change or Back softkey to cancel.
Enterprise IP Phone Using the Basic Call Functions Codec Selection The IP phone supports the following voice codecs: G.722, G.711, G.723.1, G.726, G.729AB, iLBC and GSM. You can enable/disable the desired codecs via Web interface. Please contact your System Administrator for more details about the codecs.
Enterprise IP Phone 3) Using the Basic Call Functions Make the desired changes, press OK softkey, press Cancel softkey to return to the Directory. To move a contact to the blacklist via Phone interface: 1) Press Directory->Contact List->Enter 2) Use the navigation key to highlight the one you want to move, press Option softkey, scroll to Move to Blacklist, press OK softkey twice to confirm the change, or press Cancel softkey to return to the Directory.
Enterprise IP Phone Using the Basic Call Functions Other Settings Logo Customization You can upload your own logo which showed in the idle screen. 1) Prepare the desired the logo file which is --in BMP format --max pixels: 236*82, --can only be monochrome with 2 gray scales at most. 2) Run PictureEXDemo.exe, choose Add button-> choose the specific logo file->choose Convert, and then close the software. 3) A new-built folder named adv with a .dob file will be established.
Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) 2) icon will be showed in the idle screen. Pick up the handset, Press the Speaker button, icon will be showed in the idle screen. 3) Press the Headset button if the headset is connected to the Headset Port in icon will be showed in the idle screen. advance.
Enterprise IP Phone Using the Basic Call Functions During the conversation, you can alternate between Headset, Handset and Speaker phone by pressing the corresponding buttons or picking up the handset. Denying an incoming call Press Reject softkey to deny the incoming call directly. DND Press DND softkey to active DND Mode. Further incoming calls will be rejected and the icon. Press DND softkey twice to deactivate DND mode. You can display shows: find the incoming call record in the Call History.
Enterprise IP Phone Using the Basic Call Functions To configure Call Forward via Phone interface: Choose Phone->Function->Call Forward to do the relating changes. Please refer the above configuration information. During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call; you can not be heard by the other party. You can still hear all other parties while mute is enabled.
Enterprise IP Phone Using the Basic Call Functions Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call. To enable/disable Call Waiting via Phone interface: 1) Press Menu->Features->Call Waiting->Enter softkeys. 2) Use the navigation keys or Disable/Enable softkey to active/disactvie call waiting 3) Press Save softkeys to save the changes, or Back softkey to return to the previous menu.
Enterprise IP Phone Using the Basic Call Functions 3-way Conference You can establish a three-party conference, during the conversation three phone parties can communicate with each other. To establish a conference: 1) Press the Conf softkey during an active call. 2) The first call is placed on hold. You will hear a dial tone. Dial the number to conference in, then press the Send softkey. 3) When the call is answered, the conference call will now include you and the other two parties.
Enterprise IP Phone 3) Using the Basic Call Functions Press Save to save the change, press back to return to the previous menu. Note: Please contact your system administrator for the connecting code. Different systems have different codes. To retrieve the new voicemail via the Phone interface: 1) Press the Voicemail softkey directly 2) You may be prompted to enter the password which is needed to connected to your VoIP telephony system.
Enterprise IP Phone Using the Basic Call Functions appear first to last in sent order. 3) Press Send softkey, you are required to choose an account which is used to send out the message and the number you want to send to. 4) Press Send softkey to send out the message, or Back softkey to return to the previous menu. To edit a new message via the Phone interface: 1) Press MESSAGE button, scroll to Text Message, press enter softkey. 2) Scroll to New Message, press Enter softkey.
Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting. Field Name Description UDP Message Keep-alive Defines whether to active the phone mechanism. The default is Enabled.
Enterprise IP Phone Using the Advanced Phone Functions Network Setting Please refer to the previous part “Configuration and Registration” for the basic Network WAN setting information. The following table lists the instruction of the field about the Network LAN Setting. Field Name Description As an Bridge If you select the Bridge mode, then the two Fast Ethernet ports will be transparent.
Enterprise IP Phone Using the Advanced Phone Functions Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: z User Mode z Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode is not able to access the settings on the Phone interface such as: Accounts, Network, Reset to Factory, other phone settings.
Enterprise IP Phone Using the Advanced Phone Functions Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. To reboot via Web interface: 1) Choose Upgrade->Basic 2) Choose Reboot button Note: You can only reboot from Web interface. Please do not power off during reboot, or it will case the flash memory error.
Enterprise IP Phone Using the Advanced Phone Functions button, select the specific configuration file in your local computer, choose Import button. 3) It will takes a few minutes to reset, please do not power off during resetting, or it will cause flash memory error. Firmware Update The phone is delivered with pre-installed firmware which allows operating your phone flawlessly. If you require updating the phone’s firmware please contact your system administrator.
Enterprise IP Phone Using the Advanced Phone Functions To export the System Log: Choose Upgrade->Advanced, select Export System Log, choose Export button to export the file to your local computer. Programmable Key Configuration The phone has 13 programmable keys which are able to set up to 12 functions per key. You can use the Web interface only to configure key functions. The following list shows the functions you can set on the programmable keys and provides a description for each function.
Enterprise IP Phone Using the Advanced Phone Functions Note: SIP Trunk will be available only when the account has be set, if there is no account information in the specific button, you won’t seen this option in the list. BLF You can configure the key for Busy Lamp Field (BLF) use which allows you to monitor the status (idle, ringing, or busy) of other SIP accounts. User can dial out on a BLF configured key.
Enterprise IP Phone Using the Advanced Phone Functions the IP Phone UI displays a list of incoming calls. You select a call from this list, and are connected to the call.
Enterprise IP Phone Using the Advanced Phone Functions To assign the key as Speed Dial: 1) Choose Phone->Line Key or Memory Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose Group Pickup from the list. 2) In the "Line" field, select a line for which to apply this key, in the “Number” filed enter the extension number you want to perform Group Pickup. 3) Press Confirm button to save the changes. Hold The key can be configured as a hold key.
Enterprise IP Phone Using the Advanced Phone Functions quickly. To assign the key as Voicemail: 1) Choose Phone->Line Key or Memory Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, and choose Voicemail from the list. 2) Press Confirm button to save the changes. Group Listening When the key is configured as Group Listening key, you are allowed to enable the Speakerphone and Handset/Headset mode at the same time.
Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server? 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server. 4) Make sure your account information is the same as you have got from your ISP. 5) Check whether the SIP server is on. 6) Check the SIP register port, the default value is 5060.
Enterprise IP Phone Trouble Shooting How to send SMS? You could edit the SMS in the MENU-> Messages->Text Messages. Note: Make sure that the SIP server you have registered supports SMS function. How to update the firmware? 1) Enter the webpage of your phone, go to Upgrade, then you can find the option” Select and Upgrade Firmware” at the bottom of the page. 2) Select the file to update, then click the Upgrade button.