Copyright © 2012 YEALINK NETWORK TECHNOLOGY Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
About This Guide Thank you for choosing the SIP-T20P IP phone, an exquisitely designed SIP IP phone. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone.
User Guide SIP-T20P IP Phone vi Call Forward on page 55 Busy Lamp Field (BLF) on page 69 Shared Line on page 72 BLF List on page 72
Table of Contents About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Changes from Previous Versions ........................................................................................ v Changes from Version 61.1 .............................................................................................. v Table of Contents .
User Guide SIP-T20P IP Phone Local Directory ................................................................................................................ 24 Blacklist ............................................................................................................................ 28 Call History Management ................................................................................................ 28 System Customizations ..................................................................
Table of Contents Incoming Intercom Calls ................................................................................................ 77 Multicast Paging ................................................................................................................. 79 Sending RTP Stream ....................................................................................................... 79 Receiving RTP Stream ........................................................................................
Overview This chapter provides the overview of the SIP-T20P IP phone. The topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T20P IP phone are the LCD screen and the keypad.
User Guide SIP-T20P IP Phone Hardware component instructions of the SIP-T20P IP phone are: Item Description Shows information about calls, messages, time, date and other relevant data. • Call information — Caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, ―New Voice Mail‖) • Time and date ② Power Indicator LED ③ Line Keys ④ MESSAGE Key Indicates and accesses voice messages.
Overview Icons appear on the phone LCD screen are described in the following table: Icon Description Network is unavailable Hands-free speakerphone mode Handset mode Headset mode 123 Numeric input mode abc Multi-lingual lowercase letters input mode ABC Multi-lingual uppercase letters input mode 2aB Alphanumeric input mode Voice Mail Auto Answer Do Not Disturb Call Forward Call Mute Keypad Lock Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded 3
User Guide SIP-T20P IP Phone Icon Description Recording starts successfully Recording cannot be started Recording cannot be stopped 4
Overview Power Indicator LED LED Status Description Solid green The phone is powered on. Flashing green The phone is ringing. Off The phone is powered off. Line key LED (private line) LED Status Description Solid green The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing. Slow flashing green The call is placed on hold. Off The line is inactive.
User Guide SIP-T20P IP Phone There are two ways to customize specific configurations on your SIP-T20P IP phone: Using the User Interface on the IP phone. Using the User Interface in an Internet browser window from your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
Overview Option Phone User Interface Web User Interface Basic Call Features --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Forward √ --Call Waiting √ --Call Park √ --Call Pickup √ --Call Return √ √ --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Basic Phone Settings --Language √ --Time & Date √ --Administrator Password √ --Ring Tones √ --Call Waiting √ --Keypad Lock √ --Phone Volume √ --Logo Customization √ --Contact Management --Lo
User Guide SIP-T20P IP Phone Option Phone User Interface Web User Interface SIP Account --User Option --Register Status √ --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √ √ --Server Option --Registrar Port --Outbound √ --Outbound Host √ --Backup Outbound Proxy --NAT Traversal Note --STUN Status √ --STUN Server √ The table above lists most of the feature options. Please refer to the relevant sections for more information.
Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T20P IP phone. The topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide SIP-T20P IP Phone Phone Stand Power Adapter Handset & Handset Cord Ethernet Cable Quick Installation Guide & Quick Reference Guide CD-ROM Check this list before installation. If you find anything missing, contact your system administrator.
Getting Started If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone with the components in the packaging contents: Note Attach the Stand Connect the Handset and optional Headset Connect the Network and Power 1) Attach the Stand: 2) Connect the Handset and optional Headset: A headset is not provided in the packaging contents. Contact your system administrator for more information.
User Guide SIP-T20P IP Phone 3) Connect the Network and Power: You have two options for power and network connections. Your system administrator will advise you which one to use. AC power Power over Ethernet (PoE) AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2.
Getting Started To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The phone can also share the network with other network device such as a PC (personal computer). It is an optional connection.
User Guide SIP-T20P IP Phone You can view the system status of your phone via phone user interface or web user interface. Available information of phone status includes: Network status including WAN port and LAN port information. Phone status including device model, firmware version and MAC address. Account status indicating the register status of sip accounts. To view the phone status via phone user interface: 1. Press or press 2. Press or and then select Status.
Getting Started If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE username and password. To configure PPPoE via phone user interface: 1. Press . 2. Select Settings->Advanced (password: admin) ->Network->WAN Port->PPPoE. 3. Enter the username and password in the corresponding fields. 1.
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Customizing Your Phone You can customize your SIP-T20P IP phone by configuring the setting for time and date, and ring tones, for example. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your phone.
User Guide SIP-T20P IP Phone 4. Press to accept the change. Text appears on the LCD screen will change to the selected language. To change the language for web user interface: 1. Click on Phone->Preference. 2. Select the desired language from the pull-down list of Web Language. 3. Click Confirm to accept the change. Text displays on the web user interface will change to the selected language. The time and date display on the LCD screen when the phone is idle.
Customizing Your Phone 4. Enter the specific time in the Time field. 1. Date (D-M-Y): 17-07-12 5. Press to accept the change. The time that displays on the LCD screen will change accordingly. To configure the time format via phone user interface: 1. Press . 2. Select Settings->Basic->Time & Date->Time & Date. 1. Clock: ◄ *24 Hour ► 3. Press or to select the desired time format: 12 Hour or 24 Hour. 4. Press to accept the change.
User Guide SIP-T20P IP Phone You can set the ―#‖ or ―*‖ to act as the send key while dialing a call. To set the send key via phone user interface: 1. Press . 2. Select Features->Key as Send. Key as Send: ◄ *# 3. Press or ► to select ―#‖ or ―*‖ from the Key as Send field, or select Disable from the Key as Send field to disable this feature. 4. Press to accept the change. You can also configure a send key via web user interface at the path Phone->Features->General Information>>.
Customizing Your Phone To set the keypad lock PIN via phone user interface: 1. Press . 2. Setting->Basic->Phone Unlock. 3. Enter the Current PIN, New PIN and Confirm PIN in the corresponding fields. 1. Current PIN: 123 4. Click Confirm to accept the change. To activate the keypad lock via phone user interface: 1. Press . 2. Select Settings->Advanced (password: admin) ->Keypad Lock. 3. Press or to select desired type from the Keypad Lock field. Keypad Lock: ◄ Menu Key ► 4.
User Guide SIP-T20P IP Phone 3. Note Click Confirm to accept the change. The default time out is 0 seconds, that is, you can long press only. to lock the keypad You can configure the time out for automatic keypad lock via web user interface only. To unlock the keypad via phone user interface: 1. Press any locked key. 2. Enter the PIN in the PIN field. 3. Press the The to unlock the keypad. icon disappears from the LCD screen. You can long press to lock the keypad again.
Customizing Your Phone To adjust the volume: 1. Press to adjust the ringer volume when the phone is in the idle screen. 1009 ___________ 2. When the phone is during a call, press to adjust the volume of currently used audio device (handset, speakerphone or headset). 1008 ___________ Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish the accounts or to distinguish your phone from your neighbor’s.
User Guide SIP-T20P IP Phone You can also customize ring tones for your phone, contact your system administrator for more information. Note The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the contact directory (refer to Adding Contacts in the Contact Management section).
Customizing Your Phone 6. Press to add a new contact. 1. Name: abc 7. Press to switch the input mode. 8. Enter the Name and the Office, Mobile or Other numbers. 9. Press or to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the local directory. Note 10. Press or to select the desired ring tone from the Ring Tones field. 11. Press to accept the change.
User Guide SIP-T20P IP Phone 4. Select the desired contact and press or to select Edit. 1. Name: john abc 5. Press or to select the contact information and then edit. 6. Press to accept the change. To delete a contact from the local directory: 1. Press . 2. Select Local Directory->Contact List. 3. Press or to select Enter and then press 4. Press or to select the desired contact. 5. Press or to select Deland then press . . The LCD screen prompts ―Delete selected Item?‖. 6.
Customizing Your Phone To search for a contact in the local directory: 1. Press . 2. Select Local Directory->Contact List. 3. Press 4. Enter a few continuous characters of the contact name or continuous numbers of the or to select Enter and then press . contact phone number using the keypad. Search: tom abc 5. Press . The contacts whose name or phone number matches the characters you entered will appear on the LCD screen. You can dial from the query result.
User Guide SIP-T20P IP Phone To export contact list via web user interface: 1. Click on Contacts->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. The built-in phone directory stores the names and phone numbers of the blacklist. You can store up to 30 contacts in your phone’s blacklist directory. You can add, edit, delete or search for a contact in the blacklist directory.
Customizing Your Phone The detailed information of the entry appears on the LCD screen. To dial a call from the call history list: 1. Press . The LCD screen displays the call list. 2. Press or to switch between Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press to dial out. To add a contact from the call history list: 1. Press . The LCD screen displays the call list. 2.
User Guide SIP-T20P IP Phone 4. Click Confirm to accept the change. 5. Reboot the phone, the text logo will be shown on the LCD screen. Note The maximum length of text logo is 15 characters. Physically connect your headset, refer to Phone Installation on page 11 and activate/deactivate it for use. To activate the headset: 1. Press The on the phone. icon on the LCD screen indicates that the headset mode is activated.
Customizing Your Phone You can use two headsets when enabling the dual headset feature. To use this feature, you must physically connect headsets to the headset jack and handset jack respectively. Once the phone joins in a call, people with the headset connected to the headset jack has a full-duplex conversation, another people with the headset connected to the handset jack is only allowed to listen to. To enable Dual Headset via web user interface: 1. Click on Phone->Features->Audio Settings>>. 2.
User Guide SIP-T20P IP Phone Direct Pickup Group Pickup DTMF Prefix Local Group Conference Forward Transfer Hold DND Redial Group Listening Public Hold Private Hold Zero Touch Keypad Lock For more information, contact your system administrator. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember.
Customizing Your Phone Direct Pickup You can use this key feature to answer someone else’s incoming call on the phone. Dependencies: Type (Key Event) Key Type (Direct Pickup) Account ID (the account this feature will be applied to) Value (the direct pickup code followed by the specific phone number) Usage: Press the DSS key on your phone when the specific phone number receives an incoming call. The call is answered on your phone.
User Guide SIP-T20P IP Phone Local Group You can use this key feature to access the contact group in the local directory quickly. For more information, refer to Local Directory on page 24. Dependencies: Type (Key Event) Key Type (Local Group) Local Group (the contact group name you want to access) Label (key label displays on the LCD screen) Usage: Press the DSS key to access the contact group specified in the Local Group field. Conference You can use this key feature to set up a conference call.
Customizing Your Phone Usage: When the transfer mode on DSS key is Blind Transfer, press the DSS key to complete the blind transfer to the number specified in the Value field. When the transfer mode on DSS key is Attended Transfer, press the DSS key to dial out the number specified in the Value field and then you can complete the attended or semi-attended transfer. When the transfer mode on DSS key is New Call, press the DSS key to place a new call to the number specified in the Value field.
User Guide SIP-T20P IP Phone Redial You can use this key feature to access the Dialed Call list by pressing the DSS key when the phone is idle, then you can select an entry to redial. Dependencies: Type (Key Event) Key Type (Redial) Usage: 1. Press the DSS key when the phone is idle to access the dialed calls list. 2. Select an entry and press the DSS key again to redial the call. Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time.
Customizing Your Phone Key Type (Private Hold) Usage: 1. Press the DSS key when there is an active call on the shared line. The active call is placed on private hold. 2. Note Press the DSS key again to retrieve the private held call. When the DSS key is used in the private line, it performs the same as the HOLD key during a call. Zero Touch You can use this key feature to configure the network parameters quickly. Dependencies: Type (Key Event) Key Type (Zero Touch) Usage: 1.
User Guide SIP-T20P IP Phone You can register one or multiple accounts on the SIP-T20P IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account. To register an account via phone user interface: 1. Press . 2. Select Settings->Advanced->Accounts. 3. Select the desired line. 4. Select Enable from the Activation field. 5.
Customizing Your Phone Dial plan is a string of characters that governs the way your SIP-T20P IP phone processes the inputs received from your phone keypad. The SIP-T20P IP phone supports the following dial plan features: Replace Rule Dial-now Area Code Block Out The basic expression syntax you need to know: The dot ‖.‖ can be used as a placeholder or multiple placeholders for any . character. Example: ―12.‖ would match ―123‖, ―1234‖, ―12345‖, etc.
User Guide SIP-T20P IP Phone to dial out. To add a replace rule via web user interface: 1. Click on Phone->Dial Plan->Replace Rule>>. 2. Enter the string (e.g. 2xx) in the Number field. 3. Enter the string (e.g. 12345) in the Replace field. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number ―234‖ using the keypad and then dial out, the phone will dial out ―12345‖ instead.
Customizing Your Phone When you enter the number ―1234‖ using the keypad, the phone will dial out ―1234‖ automatically without pressing any key. Note You can also edit or delete the dial-now rule, refer to Replace Rule on page 39 for more information. Delay Time for Dial-now Rule You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified delay time.
User Guide SIP-T20P IP Phone 3. Enter the desired line ID in the Account field or leave it blank. 4. Click Add to add the block out number. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country.
Customizing Your Phone You can dial a hotline number immediately once you lift the handset, press the speakerphone key or press a line key. You can also configure a period of delay time to dial out the hotline number, the phone will dial out the hotline number automatically after the specified delay time. To configure the hot line number via phone user interface: 1. Press . 2. Select Features->Hot Line. 3. Enter the desired numbers in the Hot Number field. 4.
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Basic Call Features The SIP-T20P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T20P IP phone.
User Guide SIP-T20P IP Phone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory and dial from the search results. For more information, refer to Contact Management on page 24 and Call History Management on page 28. During a call, you can alternate between Speakerphone, Headset, or Handset modes by pressing the Speakerphone key, HEADSET key, or picking up the handset.
Basic Call Features To place a call using the headset: Do one of the following: With the optional headset connected, press - to activate headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press or . With the optional headset connected, press - to activate headset mode. Enter the desired number using the keypad. Press Note or . To permanently enable your headset, refer to Headset Prior on page 30.
User Guide SIP-T20P IP Phone To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and headset mode deactivated, press - With the handset on-hook and headset mode deactivated, press the line key (the . line LED flashes green). To answer a call using the headset: Do one of the following: - Press .
Basic Call Features To redial the last placed call from your phone: 1. Press twice. A call to your last placed call is attempted. To redial a previously placed call from your phone: 1. Press 2. Press when the phone is idle. or or to select the desired entry from the dialed calls list, and then press . You can enable the auto answer feature for a line. You can use the auto answer feature to allow the phone to automatically answer an incoming call on the line.
User Guide SIP-T20P IP Phone You can enable the auto redial feature to redial the phone number automatically when the called party is busy. You can also configure the times of the auto redial and the time to wait between redial attempts. To configure auto redial via phone user interface: 1. Press . 2. Select Features->Auto Redial. 3. Press or to select Enable from the Auto Redial field. 1. Auto Redial: ◄ Enable ► 4.
Basic Call Features You can use the call completion feature to notify the caller of a failed call when the callee becomes available to receive a call. To configure call completion via phone user interface: 1. Press . 2. Select Features->Call Completion. 1. Call Completion: ◄ Enable ► 3. Press or to select Enable from the Call Completion field. 4. Press to accept the change. You can also configure call completion via web user interface at the path Phone->Features->General Information>>.
User Guide SIP-T20P IP Phone You can press a call return key to place a call back to the last incoming call. To configure a call return key via phone user interface: 1. Press . 2. Select Features->DSS Keys. 3. Select a desired DSS key. 4. Press or to select Key Event from the Type field. 5. Press or to select Call Return from the Key Type field. 1. Type: ◄ Key Event 6. Press ► to accept the change.
Basic Call Features message to the other party while waiting. To place a call on hold: 1. Press during a call. The phone LCD screen shows the call is on hold and the line LED flashes green. 1234 Hold Note 01:20 The phone will beep softly every 30 seconds to remind you that you still have a call on hold. To resume a held call: 1. Press again. Multiple Calls on Hold: If multiple calls are placed on hold, press then press or to switch between the calls, and to retrieve the desired call.
User Guide SIP-T20P IP Phone Note 2. Mark the desired radio box in the DND Key Mode field. 3. Click Confirm to accept the change. You can configure the DND key mode via web user interface only. To activate DND in phone mode: 1. Press . 2. Select Features->DND. 3. Press 4. Select Enable from the DND field. or to select Phone Mode from the User Name field. 2. DND: ◄ *Enable 5. ► (Optional.) Enter the DND on code or off code respectively in the DND On Code or DND Off Code field. 6.
Basic Call Features To activate DND in custom mode: 1. Press . 2. Select Features->DND. 3. Press 4. Select Enable from the DND field. or to select the desired account from the User Name field. 2. DND: ◄ *Enable 5. ► (Optional.) Enter the DND on code or off code respectively in the DND On Code or DND Off Code field. 6. Press The to accept the change. icon appears on the idle screen and the prompt ―DND: ―appears in front of the account.
User Guide SIP-T20P IP Phone Busy Forward: Incoming calls are immediately forwarded if the phone is busy. No Answer Forward: Incoming calls are forwarded if not answered after a period of time. You can configure the phone to support the call forward feature for the phone system, or for each account. The following describes the call forward key modes: Phone: Call forward in phone mode means that the call forward feature is effective for the phone system.
Basic Call Features 3. Press 4. Depending on your selection: a.) or to select the forwarding type, and then press . If you select Always: 1) Press or to select Enable from the Always field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. 1. Always: ◄ Enable b.
User Guide SIP-T20P IP Phone To enable call forward in custom mode: 1. Press 2. Select Features->Forward. 3. Press or to select the desired account, and then press 4. Press or to select the forwarding type, and then press 5. Depending on your selection: a.) . . . If you select Always: 1) Press or to select Enable from the Always field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field. 3) (Optional.
Basic Call Features 6. Press The to accept the change. icon appears on the LCD screen and the prompt ―FWD:‖ appears in front of the account. FWD: 1003 24 Jul 10:39 You can also configure call forward feature via web user interface at the path Phone->Features->Forward>>. Note You can also enter the SIP URL or IP address in the Forward to field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 45.
User Guide SIP-T20P IP Phone Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, press . 2. Enter the number you want to forward the incoming call to. FWD: 1234 123 3. Press or . The LCD screen prompts a call forwarded message. You can transfer a call to another party in one of the three ways: Blind Transfer: Transfer a call directly to another party without consulting. Semi-Attended Transfer: Transfer a call when the target phone is ringing.
Basic Call Features 3. Press or to dial out. 4. After the party answers the call, press to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset. You can cancel the transfer before the call is connected by pressing . You can enable or disable the call waiting feature on the phone. If the call waiting feature is enabled, you can receive another call when there is an active call on the phone.
User Guide SIP-T20P IP Phone The SIP-T20P IP phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conference and is the default method of conference. To set up a local conference call: 1. Place a call to the first party. 2. Press to create a new call. The active call is placed on hold. 3. Enter the number of second party and press or . Dial: 1234 123 4.
Basic Call Features 3. Enter the conference URI (e.g. conference@example.com) in the Conference URI field. 4. Click Confirm to accept the change. To set up a network conference call: 1. Place a call to the first party. 2. Press to create a new call. The active call is placed on hold. 3. Enter the second party’s number and press 4. When the second party answers the call, press or . to add the second party to the conference. 5. Press to create a new call. The conference is placed on hold.
User Guide SIP-T20P IP Phone 7. Enter the call park feature code (contact your system administrator for it) in the Value field. 1. Type: ◄ Key Event 8. Press ► to accept the change. You can also configure a call park key via web user interface at the path Phone->DSS Keys. To use the Call Park feature: 1. User on phone A places a call to phone B. 2. User on phone A wants to take the call in a conference room for privacy, then presses the call park key on phone A. 3.
Basic Call Features 2. Select Features->DSS Keys. 3. Select the desired DSS key. 4. Press or to select Key Event from the Type field. 5. Press or to select Direct Pickup from the Key Type field. 6. Press or to select the desired line from the Account ID field. 7. Enter the pickup code followed by the specific phone number you want to pick up in the Value field. 1. Type: ◄ Key Event 8. Press ► to accept the change.
User Guide SIP-T20P IP Phone To pick up a call in the group: 1. Press the group pickup key on your phone when a phone number in the group receives an incoming call. The incoming call is answered on your phone. You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone. For example, you want to call to consult some of the services, but you don’t want to be harassed. Note The anonymous call feature is not available on all servers.
Basic Call Features You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. To configure anonymous call rejection via phone user interface: 1. Press . 2. Select Features->Anonym Call. 3. Press or to select the desired line from the Line ID field. 4. Press or to scroll to the Rejection field. 5.
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Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T20P IP phone. The topics include: Busy Lamp Field (BLF) BLF List Shared Line Call Recording Intercom Multicast Paging Music on Hold Automatic Call Distribution (ACD) Voice Mail Message Waiting Indicator (MWI) If you require additional information or assistance with your new phone, contact your system administrator.
User Guide SIP-T20P IP Phone 7. (Optional.)Enter the pickup code in the Extension field. 1. Type: ◄ BLF 8. Press ► to accept the change. You can also configure the BLF key via web user interface at the path Phone->DSS Keys. When the monitored phone is ringing, you can enable audio alert for BLF pickup feature to allow the monitoring phone to play a warning tone, you can also enable visual alert for BLF pickup feature to allow the LCD screen of the monitoring phone to display the caller ID.
Advanced Phone Features In the following figure, the phone LCD screen shows an incoming call from 1007 on the monitored user. 1. 1006<-1007 When there is a conversation on the IP phone, you can handle the active call differently depending on the transfer mode on DSS key. To configure the transfer mode on DSS key via web user interface: 1. Click on Phone->Features->Transfer Settings>>. 2. Select the desired transfer mode from the pull-down list of Transfer Mode via DSSkey.
User Guide SIP-T20P IP Phone You can use the BLF List feature to monitor a list of users defined by your system administrator. For example, your system administrator enables BLF List, and creates a BLF List URI (e.g., BLFList@example.com) including a list of users on the server. The BLF List keys on the IP phone can present the status of those users. The key LEDs illuminate either flashing or solid depending on the status of those users.
Advanced Phone Features incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in. Note The shared Line feature is not available on all servers. For more information, contact your system administrator. To place a call on the shared line: 1. Press the line key. 2. Enter the desired number using the keypad. 3. Press or .
User Guide SIP-T20P IP Phone 5. Press or to select Private Hold from the Key Type field. 1. Type: ◄ Key Event 6. Press ► to accept the change. You can also configure a private hold key via web user interface at the path Phone->DSS Keys. To place the call on private hold: 1. Note Press the private hold key when there is an active call on the shared line. The private held call can be only retrieved by the hold party.
Advanced Phone Features URL Record: the phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. Note The record feature is not available on all servers. Contact your system administrator for more information. To configure a Record key via phone user interface: 1. Press . 2. Select Features->DSS Keys. 3. Select the desired DSS key. 4. Press or to select Key Event from the Type field. 5.
User Guide SIP-T20P IP Phone When the phone prompts you to answer an incoming call The Record/ URL Record key is not available: When there are no connected calls on your phone When you place a new call To record a call: 1. Press the Record key or URL Record key during a call. If the recording starts successfully, the Record or URL Record key LED flashes green. 2. Press the Record key or URL Record key again to stop recording. The Record or URL Record key LED turns off.
Advanced Phone Features 6. Enter the remote extension number in the Value field. 1. Type: ◄ Intercom 7. Press ► to accept the change. You can also configure a DSS key as intercom via web user interface at the path Phone ->DSS Keys. To place an intercom call: 1. Press the intercom key when the phone is idle. The phone is automatically connected to the extension specified in the Value field. 2. Press the intercom key again or to end the intercom call.
User Guide SIP-T20P IP Phone 3. Make the desired changes. 1. Accept Intercom: ◄ *Enable 4. Press ► to accept the change. You can also configure these specific parameters via web user interface at the path Phone ->Features->Intercom Settings>>. Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call.
Advanced Phone Features You can use multicast paging to quickly and easily forward time sensitive announcements out to people within the multicast group. You can configure a multicast paging key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to allow it to receive a RTP stream from pre-configured multicast listening address(es) without involving SIP signaling.
User Guide SIP-T20P IP Phone To send RTP stream: 1. Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP: Port). For both sending and receiving of the multicast RTP there is no sip signaling involved. The multicast paging key LED illuminates solid green. The following figure shows a multicast RTP session on the phone: 224.5.6.
Advanced Phone Features Paging Priority Active You can enable or disable this feature to decide how the phone handles the incoming multicast paging calls, when there is already a multicast paging call on the phone. If enabled, the phone will ignore the incoming multicast paging call with a lower priority, otherwise, the phone will play the incoming multicast RTP and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls.
User Guide SIP-T20P IP Phone When you placed a call on hold, the held party will hear the music. Note All involved parties cannot use encrypted RTP. ACD feature is often used in offices for customer service, such as call center. The ACD system handles the large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity.
Advanced Phone Features 2. Note Press to log in. Contact your system administrator for the User ID and Password to access the applicable queue. After configuring an ACD key, you can press the ACD key to log in the ACD system. After logging in, you are ready to receive calls from the ACD system. You can press the ACD key to show your current phone status. You can press the OK key to set your phone status to Available /Unavailable. The system server monitors your phone status.
User Guide SIP-T20P IP Phone 2. Select Messages->Set Voice Mail. 1. Account 1 No. : *88 3. Press 4. Press or 123 to select the account you want to set. to select the proper input mode and then enter the voice mail access code (e.g. *88). 5. Note Press to accept the change. Voice mail access code must be predefined on the system server. Contact your system administrator for the more information. To listen to the voice mails: 1.
Advanced Phone Features The SIP-T20P IP phone supports MWI feature when receiving a new voice message. If someone leaves you a voicemail, you will receive a message waiting indicator. MWI will be indicated in three ways: a warning tone, the message key LED illuminates solid green and an indicator message (including a voice mail icon) appears on the LCD screen. This is cleared only when you retrieve all voice mails or delete them. For some particular servers, the MWI service is unsolicited.
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Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T20P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
User Guide SIP-T20P IP Phone Why can I not receive calls? Check the SIP registration with your system administrator. Check DND (Do Not Disturb) mode is turned off on your phone. Refer to Do Not Disturb (DND) on page 53. Check call forward feature is disabled on the phone. Refer to Call Forward on page 55. Check whether the caller number is stored in the blacklist directory. Refer to Blacklist on page 28.
Troubleshooting 2. Note Click Reboot to reboot the IP phone. Any reboot of your phone may take a few minutes. How to reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting. So we recommend asking your system administrator for advice before resetting your phone. To reset your phone via phone user interface: 1. Press . 2. Select Settings->Advanced (password: admin). 3.
User Guide SIP-T20P IP Phone 4. Click Stop to end recording. 5. Click Export to open file download window, and then save the file to your local system. How to export System Log? We may need you to provide a System Log to help analyze your problem. To export a System Log via web user interface: 1. Click on Upgrade->Advanced. 2. Select 6 from the pull-down list of Log Level. 3. Click Confirm to accept the change. The web user interface prompts ―It will take effect after reboot, reboot now?‖. 4.
Troubleshooting To enable SRTP via web user interface: Note 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced>>. 4. Mark the On radio box in the Voice Encryption (SRTP) field. 5. Click Confirm to accept the change. The SRTP feature is not available on all servers. Contact your system administrator for more information.
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Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide SIP-T20P IP Phone Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under direct sunlight. Keep the device dry and free of dusts. Place the device on a stable and level platform. Please place no heavy objects on the device in case of damage and deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation.
Regulatory Notices Cleaning Requirements Before cleaning the device, stop using it and disconnect it from the power supply. Use a piece of soft, dry and anti-static cloth to clean the device. Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric shock or other perils.
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Appendix A – Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexica
User Guide SIP-T20P IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 98 Time Zone Name Hungary(Budapest) Italy(Rome) Luxembourg(Luxembourg) Macedonia(Skop
Index A G About This Guide v Account Registration 38 Administrator password 19 Always Forward 55 Anonymous Call 66 Anonymous Call Rejection 67 Answering Calls 47 Area Code 41 Attaching Stand 11 Attended Transfer 60 Audio Settings 22 Audio Settings 22 Automatic Call Distribution (ACD) General Settings 17 Getting Started 9 B Basic Network Settings Blacklist 28 BLF List 72 Blind Transfer 60 Block Out 41 Busy Forward 55 Busy Lamp Field (BLF) 14 H Hardware Components Instruction 1 Headset Activation/Deact
User Guide SIP-T20P IP Phone Placing Calls 45 Power Adapter 9 Programmable Keys 37 R Receiving RTP Stream 80 Recording Calls 74 Redialing Numbers 49 Registration 38 Replace Rule 39 Ring Tones 23 RTP Stream 79 S Safety Instructions 93 Searching for Contacts 27 Semi-attended Transfer 60 Sending RTP Stream 79 Service Agreement 93 Shared Line 72 Static Forwarding 60 T Time and Date 18 Time Zone 97 Troubleshooting 85 V Voice Mail 83 Volume 22 W Warranty ii Web User Interface WEEE Warning ii 100 6
