Copyright © 2012 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
About This Guide Thank you for choosing the SIP-T28P IP phone, an exquisitely designed SIP IP phone. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone.
User Guide SIP-T28P IP Phone vi Call Forward on page 72 Call Pickup on page 84 Busy Lamp Field (BLF) on page 91 Shared Line on page 95 BLF List on page 94
Table of Contents About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Changes from Previous Versions ........................................................................................ v Changes from Version 61.1 .............................................................................................. v Table of Contents .
User Guide SIP-T28P IP Phone Volume ............................................................................................................................. 27 Ring Tones ........................................................................................................................ 28 Contact Management ....................................................................................................... 29 Local Directory .....................................................................
Table of Contents Busy Lamp Field (BLF) ....................................................................................................... 91 BLF List ................................................................................................................................. 94 Shared Line ......................................................................................................................... 95 Call Recording ......................................................................
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Overview This chapter provides the overview of the SIP-T28P IP phone. The topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T28P IP phone are the LCD screen and the keypad.
User Guide SIP-T28P IP Phone Hardware component instructions of the SIP-T28P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ① LCD Screen • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving files! Please wait…") • Time and date ② Power Indicator LED Indicates phone power status.
Overview Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable Private line registers successfully Shared line registers successfully Registered failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute 3
User Guide SIP-T28P IP Phone Icons Description Ringer volume is 0 Keypad Lock Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped 4
Overview Power Indicator LED LED Status Solid green Flashing green Off Description The phone is powered on. The phone is ringing (Hardware version must be 1.0.0.1 or higher). The phone is powered off. Line key LED (private line) LED Status Description Solid green The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing. Slow flashing green The call is placed on hold. Off The line is inactive.
User Guide SIP-T28P IP Phone There are two ways to customize specific configurations on your SIP-T28P IP phone: Using the user interface on the IP phone. Using the user interface in an internet browser window from your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
Overview Options Phone User Interface Web User Interface Basic Call Features --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Forward √ --Call Waiting √ --Call Park √ --Call Pickup √ --Call Return √ √ --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Basic Phone Settings --Language √ --Time & Date √ --Administrator Password √ --Ring Tones √ --Contrast √ --Backlight √ --Call Waiting √ --Keypad Lock √ --Phone Volume √ --Logo Customizati
User Guide SIP-T28P IP Phone Options Phone User Interface Web User Interface Advanced Phone Features --BLF √ --BLF List --Shared Line --Intercom √ --Call Recording √ --Hot Desking √ --Multicast Paging √ √ --Music on Hold --ACD √ --Messages √ SIP Account --User Options --Register Status √ --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √ √ --Server Option --Registrar Port --Outbound Status √ --Outbound Proxy √ --Backu
Overview The following table shows documentations available for the SIP-T28P IP phone.
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Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T28P IP phone. The topics include: Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator.
User Guide SIP-T28P IP Phone Power Adapter Handset & Handset Cord Ethernet Cable Quick Installation Guide & Quick Reference Guide CD-ROM Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started If your phone is already installed, proceed to Phone Initialization on page 15. This section introduces how to install the phone with the components in the packaging contents: Note Attach the Stand Connect the Handset and optional Headset Connect the Network and Power 1) Attach the Stand: 2) Connect the Handset and optional Headset: A headset is not provided in the packaging contents. Contact your system administrator for more information.
User Guide SIP-T28P IP Phone 3) Connect the Network and Power: You have two options for power and network connections. Your system administrator will advise you which one to use. AC power Power over Ethernet (PoE) AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2.
Getting Started To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The phone can also share the network with other network device such as a PC (personal computer). It is an optional connection.
User Guide SIP-T28P IP Phone You can view the system status of your phone via phone user interface or web user interface. Available information of phone status includes: Network status including WAN port and LAN port information. Phone status including device model, firmware version and MAC address. Account status indicating the register status of sip accounts. To view the phone status via phone user interface: 1. Press , or press Menu->Status. 2.
Getting Started 2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS in the corresponding fields. 3. Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE username and password.
User Guide SIP-T28P IP Phone If the phone has successfully started up, the idle screen will appear on the phone LCD screen as shown below. The idle screen shows time and date, label of each account, logo and the four soft keys.
Customizing Your Phone You can customize your SIP-T28P IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can also handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your phone.
User Guide SIP-T28P IP Phone 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure contrast via web user interface at the path Phone->Preference. You can configure the backlight status on the LCD screen as the following types: Always Off: Backlight is turned off completely. Always On: Backlight is on permanently. 15, 30, 60,120: Backlight is turned off when the phone is inactive for the specified time (in seconds).
Customizing Your Phone The default language of the phone user interface is English. The phone will detect and use the same language as which of your internet browser for the web user interface. If the language of your internet browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively from each other. Note Not all languages are available for selection.
User Guide SIP-T28P IP Phone To configure the SNTP settings via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings. 2. Press or , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is "+8 China(Beijing)". 3. Enter the domain names or IP addresses in the NTP Server1 and NTP Server2 fields, respectively. 4.
Customizing Your Phone 2. Press or , or the Switch soft key to select the desired time format from the Clock field. 3. Press or , or the Switch soft key to select the desired date format from the Date Format field. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide SIP-T28P IP Phone 3. Enter the new password in the New PWD field. 4. Enter the new password again in the Confirm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can set the "#" or "*" to perform as a send key while dialing a call. To set the key as send via phone user interface: 1. Press Menu->Features->Key as Send. 2.
Customizing Your Phone configured. A new text message can also be viewed and deleted. Function Keys: The function keys are locked. You cannot use the MESSAGE, RD, CONF, HOLD, MUTE, TRAN, OK, X, navigation keys, soft keys, line keys and memory keys until unlocked. All Keys: All keys are locked, except the Volume key.
User Guide SIP-T28P IP Phone To activate the keypad lock via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Phone Settings-> Lock. 2. Press or , or the Switch soft key to select the desired type from the Keypad Lock field. 3. Press the Save soft key to accept the change. 4. Long press to lock the keypad immediately when the phone is idle. The LCD screen prompts “Keypad Locked!” and displays the icon .
Customizing Your Phone 3. Note Click Confirm to accept the change. The default time out is 0 seconds, that is, you can long press only. to lock the keypad You can configure the time out for automatic keypad lock via web user interface only. To unlock the keypad via phone user interface: 1. Press any locked key, the LCD screen prompts “Please Enter PIN”. 2. Enter the PIN in the PIN field. 3. Press the Confirm soft key to unlock the keypad. The icon disappears from the LCD screen.
User Guide SIP-T28P IP Phone To adjust the volume: 1. Press to adjust the ringer volume when the phone is in the idle screen. 2. When the phone is during a call, press to adjust the volume of currently used audio device (handset, speakerphone or headset). Note If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen. Ring tones are used to indicate incoming calls.
Customizing Your Phone To select a ring tone for the phone via web user interface: 1. Click on Phone->Preference. 2. Select the desired ring tone from the pull-down list of Ring Tone. 3. Click Confirm to accept the change. To select a ring tone for the account via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Select the desired ring tone from the pull-down list of Ring Tone. 4. Click Confirm to accept the change.
User Guide SIP-T28P IP Phone You can add contacts to your local directory in the following ways: Manually From call history From remote phonebook Adding Contacts Manually To add a contact to the local directory manually: 1. Press Directory->Local Directory. 2. Select the desired contact group (For example, select Contacts). 3. Press the Add soft key. 4. Enter the Name and the Office, Mobile or Other numbers. 5.
Customizing Your Phone 3. Press the Option soft key, and then select Add to Contacts from the prompt list. 4. Enter the contact name. 5. Press the Save soft key to accept the change. The entry is successfully saved in the local directory. Adding Contacts from remote phonebook To add a contact to the local directory from the remote phonebook: 1. Press Directory->Remote Phone Book. 2. Press 3. Press the Option soft key, and then select Move to Contacts from the prompt list. 4.
User Guide SIP-T28P IP Phone 4. Press or to highlight the contact information and then edit. 5. Press the Save soft key to accept change or the Back soft key to cancel. To delete a contact from the local directory: 1. Press Directory->Local Directory->Contacts. 2. Press 3. Press the Option soft key, and then select Delete from the prompt list. or to highlight the desired contact. The LCD screen prompts the following warning: 4.
Customizing Your Phone contact phone number using the keypad. 4. Press the OK soft key. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list. You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web user interface. To import an XML file of contact list via web user interface: 1. Click on Contacts->Local Directory. 2.
User Guide SIP-T28P IP Phone The built-in phone directory stores the names and phone numbers of the blacklist. You can store up to 30 contacts in your phone’s blacklist directory. You can add, edit, delete or search for a contact in the blacklist directory. You can also dial a contact in the blacklist directory, but an incoming call from the blacklist directory will be rejected automatically.
Customizing Your Phone To place a call from the corporate directory: 1. Press Directory->Remote Phone Book. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Select the desired contact in the corporate directory. 4. Press the Dial soft key. In addition, you can enable the phone to present the caller identity stored in the corporate directory when receiving a call. To enable the presentation of caller identity stored in the remote phonebook: 1.
User Guide SIP-T28P IP Phone To configure the BroadSoft phonebook via web user interface: 1. Click on Contacts->BroadSoft. 2. Select the desired BroadSoft item from the pull-down list of BroadSoft Item. 3. Enter the parameters: display name, server address, port, username and password in the corresponding fields. 4. Click Confirm to accept the change. To access the Broadsoft directory via phone user interface: 1. Press Directory->Broadsoft. 2.
Customizing Your Phone The SIP-T28P IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history lists support to store 100 entries in all. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance. To enable the history record feature via phone user interface: 1. Press Menu->Features->History Setting. 2.
User Guide SIP-T28P IP Phone 3. Press or to select the desired entry. 4. Press the Option soft key, and then select Add to Contacts (or Add to Blacklist) from the prompt list. 5. Enter the desired values in the corresponding fields. And then press the Save soft key. For more information, refer to Contact Management on page 29. To delete an entry from the call history list: 1. Press the History soft key. 2.
Customizing Your Phone To configure the BroadSoft call log via phone user interface: 1. Press Menu->Features->Broadsoft Settings Menu->CallLog Settings. 2. Press or , or the Switch soft key to select the desired call log item from the CallLog Item field. 3. Enter the parameters: display name, server address, port, username and password in the corresponding fields. 4. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide SIP-T28P IP Phone The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. 3. Press the Back soft key to back to the previous interface. To check the BroadSoft call log: 1. Press Menu->History Type->Network CallLog. 2. Select the desired call log menu, and then press the Enter soft key to load the BroadSoft call log. 3. Select the desired contact in the BroadSoft call log list. 4. Press the Detail soft key.
Customizing Your Phone You can upload your custom logo which will be shown on the idle screen. To upload a custom logo via web user interface: 1. Click on Phone->Features->General Information>>. 2. Select Custom Logo from the pull-down list of Use Logo. 3. Click Browse to select the logo file from your local system. 4. Click Upload to upload the file. 5. Click Confirm to accept the change. The custom logo will be shown on the LCD screen after rebooting the phone.
User Guide SIP-T28P IP Phone To enable Headset Prior via web user interface: 1. Click on Phone->Features->Audio Settings>>. 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: 1. Physically connect the headset. 2. Press Note to activate the headset mode. If the headset prior feature is enabled, the headset mode will not be deactivated until you press the HEADSET key again.
Customizing Your Phone 3. Select the desired key type from the Type field. 4. (Optional.) Select the desired key event type from the Key Type field. 5. (Optional.) Select the desired line from the Account ID field. 6. (Optional.) Enter the corresponding value in the Value field. 7. (Optional.) Enter the corresponding value in the Extension field. 8. Press the Save soft key to accept the change or the Back soft key to cancel.
User Guide SIP-T28P IP Phone Line You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It performs the same as a hard line key. Dependencies: Type (Line) Account ID (the account this feature will be applied to) Usage: When receiving an incoming call, the DSS key LED flashes green: 1. Press the DSS key to accept the incoming call. 2. Press the DSS key to place the active call on hold. 3. Press the DSS key again to resume the held call.
Customizing Your Phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Dependencies: Type (Key Event) Key Type (Group Pickup) Account ID (the account this feature will be applied to) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone.
User Guide SIP-T28P IP Phone XML Group You can use this key feature to access the remote group in your corporate directory quickly. You should configure the remote phonebook in advance. For more information, refer to Remote Phonebook on page 34. Dependencies: Type (Key Event) Key Type (XML Group) PhoneBook Name (the remote group name you want to access if the remote phonebook is configured) Usage: Press the DSS key to access the remote group specified in the PhoneBook Name field.
Customizing Your Phone Name field. Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 81. Dependencies: Type (Key Event) Key Type (Conf) Value (the number you want to add to the conference) Usage: Press the DSS key during an active call to set up a conference with the number specified in the Value field. Note When leaving the Value field blank, the DSS key performs the same as the CONF key or the Conf soft key during a call.
User Guide SIP-T28P IP Phone call to the number specified in the Value field. Note You can configure the transfer mode on DSS key via web user interface at the path Phone->Features->Transfer Settings. For more information on how to configure the transfer mode on DSS key, refer to Busy Lamp Field (BLF) on page 91. When leaving the Value field blank, the DSS key performs the same as the TRAN key or the Transfer soft key during a call. For more information, refer to Call Transfer on page 79.
Customizing Your Phone 2. Select an entry and press the DSS key again to redial the call. SMS You can use this key feature to access the text message feature quickly. For more information, refer to Short Message Service (SMS) on page 108. Dependencies: Type (Key Event) Key Type (SMS) Usage: Press the DSS key when the phone is idle to access the text message feature. Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time.
User Guide SIP-T28P IP Phone Usage: 1. Press the DSS key when there is an active call on the shared line. The active call is placed on private hold. 2. Note Press the DSS key again to retrieve the private held call. When the DSS key is used in the private line, it performs the same as the HOLD key or the Hold soft key during a call. Zero Touch You can use this key feature to configure auto provision and network parameters quickly. Dependencies: Type (Key Event) Key Type (Zero Touch) Usage: 1.
Customizing Your Phone To configure the line key via phone user interface: 1. Press Menu->Features->DSS Keys->Line Keys. 2. Select the desired line key, and then press the Enter soft key. 3. Select the desired key type from Type field. 4. (Optional.) Select the desired key event type from the Key Type field. 5. (Optional.) Select the desired line from the Account ID field. 6. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 7. (Optional.
User Guide SIP-T28P IP Phone 5. Press the Save soft key to accept the change or the Back soft key to cancel. 6. Repeat steps 2 to 5 until you have registered all accounts. The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3.
Customizing Your Phone You can configure multiple line keys associated with an account. This enhances call visualization and simplifies call handling. If this is the case, the LCD screen could resemble the following figure: Incoming calls to this line will be distributed evenly among the available line keys. Similarly, outgoing calls will be distributed. Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys.
User Guide SIP-T28P IP Phone “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one. Example: A replace rule configuration: Number: "9([5-7]) (.)", Replace: "5$2". When you enter "96123" to dial out on your phone, the number will be replaced as "5123" and then dialed out. “$2” means the characters in the second parenthesis, that is, “123”.
Customizing Your Phone To delete one or more replace rules via web user interface: 1. Click on Phone->Dial Plan->Replace Rule>>. 2. Select the one or more replace rules by checking the check box(es). 3. Click Delete to delete the replace rule(s). You can configure one or more dial-now rules on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically.
User Guide SIP-T28P IP Phone To configure the area code and lengths via web user interface: 1. Click on Phone->Dial Plan->Area Code>>. 2. Enter the desired values in the Code, Minimum Length (1-15) and Maximum Length (1-15) fields. Note 3. Enter the desired line ID in the Account field or leave it blank. 4. Click Confirm to accept the change. The default values of minimum and maximum length are 1 and 15 respectively. You can block the dialing of specific numbers.
Customizing Your Phone You can enable the live dialpad feature on the SIP-T28P IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of time before automatically dialing out the phone number. To enable the live dialpad via web user interface: Note 1. Click on Phone->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3.
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Basic Call Features The SIP-T28P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T28P IP phone.
User Guide SIP-T28P IP Phone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results. For more information, refer to Contact Management on page 29 and Call History Management on page 37.
Basic Call Features To place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press - , , or the Send soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press Note , , or the Send soft key. To permanently enable your headset, refer to Headset Prior on page 41.
User Guide SIP-T28P IP Phone Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and the headset mode deactivated, press the Answer soft key.
Basic Call Features If you are using the speakerphone, press Note or the Cancel soft key. To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it. To redial the last placed call from your phone: 1. Press twice. A call to your last placed call is attempted. To redial a previously placed call from your phone: 1. Press 2. Press when the phone is idle.
User Guide SIP-T28P IP Phone 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the LCD screen. You can also configure auto answer via web user interface at the path Account. Note The auto answer feature is not applicable to answer another incoming call automatically when there is an active call on the phone. You can enable the auto redial feature to redial the phone number automatically when the called party is busy.
Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for a period of time or press the OK soft key to redial the phone number. The phone will retry as many times as you configured until the called party is idle.
User Guide SIP-T28P IP Phone 2. Press or , or the Switch soft key to select Enable from the Call Completion field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure call completion via web user interface at the path Phone->Features->General Information>>. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1.
Basic Call Features 3. Note Press the OK soft key to redial the number. The call completion feature is not available on all servers. For more information, contact your system administrator. You can press a call return key to place a call back to the last incoming call. To configure a call return key via phone user interface: 1. Press Menu->Features->DSS Keys->Memory Keys (or Line Keys). 2. Select a desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
User Guide SIP-T28P IP Phone The phone LCD screen indicates that the call is on mute. To un-mute a call: 1. Press again to un-mute the call. You can place an active call on hold. At any time, at most one active call can be in progress on your phone, other calls can be received and made while placing the original call on hold. When placing a call on hold, your IP PBX might play a melody or message to the other party while waiting. To place a call on hold: 1. Press or the Hold soft key during a call.
Basic Call Features If more than two calls are on hold, an indication appears on the LCD screen, for example "2/4", indicating that this is the second call out of four calls. If multiple calls are on hold on more than one line keys, you can view the details of the calls by pressing the corresponding line key, and then press the Resume soft key to retrieve the call.
User Guide SIP-T28P IP Phone To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon on the idle screen indicates that the Do Not Disturb mode is enabled. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of the missed calls) will prompt on the LCD screen. To activate DND in custom mode for a specific account: 1. Press the DND soft key when the phone is idle. The LCD screen displays a list of the accounts on the phone.
Basic Call Features Incoming calls on the specific line will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of the missed calls) will prompt on the LCD screen. To activate DND in custom mode for all accounts: 1. Press the DND soft key when the phone is idle. The LCD screen displays a list of the accounts on the phone. 2. Press the All On soft key to activate DND for all accounts. 3. Press the Save soft key to accept the change.
User Guide SIP-T28P IP Phone You can configure your phone to forward incoming calls to another party by the static forwarding. You can also forward calls while your phone is ringing, refer to the dynamic forwarding. Static Forwarding You can configure three types of call forward: Always Forward: Incoming calls are immediately forwarded. Busy Forward: Incoming calls are immediately forwarded if the phone is busy.
Basic Call Features Note 2. Mark the desired radio box in the Call Forward Key Mode field. 3. Click Confirm to accept the change. You can configure the call forward key mode via web user interface only. To enable call forward in phone mode: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired forwarding type, and then press the Enter soft key. 3. Depending on your selection: a.
User Guide SIP-T28P IP Phone 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. b.) If you select Busy Forward: 1) Press or , or the Switch soft key to select Enable from the Busy field. 2) Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field. 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c.
Basic Call Features 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. 4. The Press the Save soft key to accept the change. icon on the idle screen indicates the call forward is enabled. To enable call forward in custom mode: 1. Press Menu->Features->Call Forward. 2. Press or to select the desired account, and then press the Enter soft key. 3. Press or to select the desired forwarding type, and then press the Enter soft key. 4.
User Guide SIP-T28P IP Phone The LCD screen prompts “Copy to All Lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. b.) If you select Busy Forward, you can enable it for a specific account. 1) Press or , or the Switch soft key to select Enable from the Busy field. 2) Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field. 3) (Optional.
Basic Call Features c.) If you select No Answer Forward, you can enable it for a specific account. 1) Press or , or the Switch soft key to select Enable from the No Answer field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field. 3) Press or , or the Switch soft key to select the ring time to wait before forwarding in the After Ring Time field (The default ring time is 12 seconds). 4) (Optional.
User Guide SIP-T28P IP Phone You can also configure call forward feature via web user interface at the path Phone->Features->Forward>>. Note You can also enter the SIP URL or IP address in the Forward to field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 59. Call forward feature is local to the phone, and may be overridden by the server settings. Call forward on code or off code may be different between servers.
Basic Call Features Press the All Off soft key to disable the call forward. Press the Save soft key to accept the change. Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, press the Forward soft key. 2. Enter the number you want to forward the incoming call to. 3. Press , , or the Send soft key. The LCD screen prompts a call forward message.
User Guide SIP-T28P IP Phone To perform a semi-attended transfer: 1. Press or the Transfer soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press 4. Press or to dial out. or the Transfer soft key to complete the transfer when receiving ringback. To perform an attended transfer: 1. Press or the Transfer soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press 4. After the party answers the call, press or to dial out.
Basic Call Features 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the call waiting feature via web user interface at the path Phone->Features->General Information>>. You can create a conference with other parties using the phone’s local conference feature. You can create a conference between an active call and a call on hold (on the same or another line) by pressing the CONF key or the Conf soft key.
User Guide SIP-T28P IP Phone (for example, select the call on account 1). 3. Press You can press or the Conf soft key to join the two calls in the conference on account 1. or the Hold soft key to place the conference on hold. You can press the Split soft key to split the conference call into two individual calls. To drop the conference call, press the Cancel soft key. You can use network conference feature on the SIP-T28P IP phone to conduct a conference with multiple participants.
Basic Call Features You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible indication on the LCD screen. Note Call Park feature is not available on all servers.
User Guide SIP-T28P IP Phone The system establishes call between phone C and B. Note The call park feature code and call park retrieve feature code are predefined on the system server. Contact your system administrator for more information. If the parked call is not retrieved within a period of time assigned by the system, the phone performing call park feature will receive call back. You can use call pickup feature to answer someone else’s incoming call on the phone.
Basic Call Features 3. Click Confirm to accept the change. To configure the direct call pickup code on a global basis via web user interface: 1. Click on Phone->Features->Call Pickup>>. 2. Enter the direct call pickup code in the Direct Call Pickup Code field. 3. Click Confirm to accept the change. To configure the direct call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced>>.
User Guide SIP-T28P IP Phone The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the specific phone number receives an incoming call. 3. Enter the specific phone number. 4. Press the DPickup soft key. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface. You can pick up the call by pressing the direct pickup key directly.
Basic Call Features 2. Enter the group call pickup code in the Group Call Pickup Code field. 3. Click Confirm to accept the change. To configure the group call pickup code on per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced>>. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset.
User Guide SIP-T28P IP Phone The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a DSS key as group pickup key via phone user interface or web user interface. You can pick up the call by pressing the group pickup key directly. Note The directed call pickup code and group call pickup code are predefined on the system server.
Basic Call Features 5. (Optional.) Enter the anonymous call off code in the Call Off Code field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call via web user interface at the path Account->Basic>>. To place an anonymous call: 1. Using the specific line on the phone to place a call to phone B. The LCD screen of phone B prompts an incoming call from anonymity.
User Guide SIP-T28P IP Phone You can also configure anonymous call rejection via web user interface at the path Account->Basic>>.
Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T28P IP phone. The topics include: Busy Lamp Field (BLF) BLF List Shared Line Call Recording Hot Desking Intercom Multicast Paging Music on Hold Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator.
User Guide SIP-T28P IP Phone 6. (Optional.)Enter the pickup code in the Extension field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the BLF key via web user interface at the path Phone->DSS Keys.
Advanced Phone Features In the following figure, the phone LCD screen shows an incoming call from 1007 on the monitored line. Note If your phone is locked and the type of the keypad lock is set to be Function Keys or All keys, you cannot use the Pickup, Dial, New Call and Cancel soft keys appear on the above figure until unlocked. When there is a conversation on the IP phone, you can handle the active call differently depending on the transfer mode on DSS key.
User Guide SIP-T28P IP Phone For more information on performing call transfer, refer to Call Transfer on page 79. 3. Click Confirm to accept the change. You can use the BLF List feature to monitor a list of users defined by your system administrator. For example, your system administrator enables BLF List, and creates a BLF List URI (e.g., BLFList@example.com) including a list of user1, user2 and user3 on the server. The BLF List keys on the IP phone can present the status of user1, user2 and user3.
Advanced Phone Features 7. Note Click Confirm to accept the change. For more information about the BLF List pickup and BLF List barge in feature, contact your system administrator. You can configure the BLF List settings via web user interface only. According to the response message from the server, the IP phone will automatically configure the BLF List keys beginning from the first unused DSS key. Once any DSS key is seized, the IP phone will skip to configure the next DSS key.
User Guide SIP-T28P IP Phone To place multiple calls on the shared line: You can have more than one call on the shared line. To place a new call when there is an active call on the shared line, do as below: 1. Press the line key. The original call is placed on hold. 2. Enter the desired number using the keypad. 3. Press , , or the Send soft key. To place a call on public hold: 1. Press or the Hold soft key when there is an active call on the shared line.
Advanced Phone Features find it. The line key LED on the hold phone flashes green when the shared line call is placed on private hold. The line key LED on any other phone that shares the line turns off when the shared line call is placed on private hold. You can also configure a DSS key as a private hold key via phone user interface or web user interface. You can place a call on private hold by pressing the private hold key directly. To retrieve a call placed on private hold: 1.
User Guide SIP-T28P IP Phone URL Record: The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. The record feature is not available on all servers. Contact your system administrator for more information. Note To configure a Record key via phone user interface: 1. Press Menu->Features->DSS Keys->Memory Keys (or Line Keys). 2. Select the desired DSS key. 3. Press or , or the Switch soft key to select Key Event from the Type field. 4.
Advanced Phone Features When you place a new call To record a call: 1. Press a Record or URL Record key during a call. If the recording starts successfully, the recording icon appears on the LCD screen and the Record or URL Record key LED flashes green. 2. Press the Record or URL Record key again to stop recording. The recording icon disappears from the LCD screen and the Record or URL Record key LED turns off.
User Guide SIP-T28P IP Phone 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press or , or the Switch soft key to select Hot Desking from the Key Type field. 5. Leave the Value field blank. 6. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a hot desking key via web user interface at the path Phone->DSS Keys. To use hot desking: 1. Press the hot desking key when the phone is idle.
Advanced Phone Features Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the configured intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer the incoming intercom calls. Note The intercom feature is not available on all servers. Contact your system administrator for more information. To configure an intercom key via phone user interface: 1.
User Guide SIP-T28P IP Phone incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold.
Advanced Phone Features Intercom Mute You can mute or un-mute the microphone on the phone for intercom calls automatically. If Intercom Mute is enabled, the microphone is muted for intercom calls. If Intercom Mute is disabled, the microphone is un-muted for incoming calls. Intercom Mute is disabled by default. Warning Tone You can enable or disable the phone to play a warning tone when receiving an intercom call.
User Guide SIP-T28P IP Phone 5. Enter the multicast IP address and port number (e.g. 224.5.6.20:10008) in the Value field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a multicast paging key via web user interface at the path Phone->DSS Keys. You can also configure the phone to use a default codec for sending Multicast RTP stream via web user interface. To configure a default codec for multicast paging via web user interface: Note 1.
Advanced Phone Features 2. Press the Hold soft key to place the current multicast RTP session on hold. 3. Press the Cancel soft key to cancel the multicast RTP session. Note Multicast RTP is one way only from sender to the multicast address (es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
User Guide SIP-T28P IP Phone receiving the RTP multicast. 6. Note Click Confirm to accept the change. The multicast IP addresses range from 224.0.0.0 to 239.255.255.255. The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest priority. Both the multicast paging sender and the receiver will play a warning tone when pressing the multicast paging key.
Advanced Phone Features 3. Press or , or the Switch soft key to select ACD from the Type field. 4. Press or , or the Switch soft key to select the desired line from the Account ID field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure an ACD key via web user interface at the path Phone->DSS Keys. To use the ACD feature: 1. Press the ACD key when the phone is idle.
User Guide SIP-T28P IP Phone After configuring an ACD key, you can press the ACD key to log in the ACD system. After logging in, you are ready to receive calls from the ACD system. You can press the ACD key to show your current phone status. You can press the Available/Unavailable soft key to change your phone status. The system server monitors your phone status. When you set the phone status to available, the ACD key LED illuminates solid green, and then the server begins distributing calls to your phone.
Advanced Phone Features To read a text message: Note 1. Press Menu->Messages->Text Message->Inbox. 2. Select the desired message and press the View soft key. If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly. To send a text message: 1. Press Menu->Messages->Text Message->New Message. 2. Compose the new text message. You can press the abc soft key to change the input mode. 3. Press the Send soft key. 4. (Optional.
User Guide SIP-T28P IP Phone 4. Press the Send soft key after completing the content. To delete a text message: 1. Press Menu->Messages->Text Message->Inbox (Sentbox, Outbox or Draftbox). 2. Select the desired message and then press the Delete soft key. 3. Select Delete This to delete the desired message. The LCD screen prompts "Delete Message?". 4. Note Press the Yes soft key to delete this message or the No soft key to cancel.
Advanced Phone Features You can leave voice mails for someone else on the SIP-T28P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone and the MESSAGE key LED will illuminate. The phone LCD screen will prompt receiving a new voice mail and a flashing icon. Note Voice Mail feature is not available on all servers, contact your system administrator for more information.
User Guide SIP-T28P IP Phone To listen to the voice mails: 1. When the phone user interface prompts receiving new voice mails, press or the Connect soft key to dial out the access voice mail code. 2. Note Follow the voice prompt to listen to the voice mails. Before listening to the voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the MESSAGE key LED will turn off. To view the voice mail via phone user interface: 1.
Advanced Phone Features The MWI Subscription parameters you need to know: Options Subscribe for MWI MWI Subscription Period Description Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone re-sends a MWI subscription before expiring. To enable MWI subscription via web user interface: 1. Click on Account->Advanced>>. 2. Select Enabled from the pull-down list of Subscribe for MWI. 3. Enter the period time in the MWI Subscription Period (seconds) field. 4.
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Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T28P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
User Guide SIP-T28P IP Phone check whether dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem. Why does the phone not ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 27. Why can I not receive calls? Check the SIP registration with your system administrator.
Troubleshooting 3. Enter the new user password in the New Password field and Confirm Password field. 4. Click Confirm to accept the change. You can also contact your system administrator for help. How to reboot the phone? To reboot the IP phone via web user interface: 1. Click on Upgrade->Basic. 2. Click Reboot to reboot the IP phone. Note Any reboot of your phone may take a few minutes. How to reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem.
User Guide SIP-T28P IP Phone will take 5 minutes to complete. Please don't power off!”. 4. Click OK to confirm upgrading. How to Export PCAP Trace? We may need you to provide a PCAP Trace to help analyze your problem. To export a PCAP Trace via web user interface: 1. Click on Upgrade->Advanced. 2. Click Start to begin recording signal traffic. 3. Recreate the error to be documented in the trace. 4. Click Stop to end recording. 5.
Troubleshooting To Import phone configurations via web user interface: Note 1. Click on Upgrade->Advanced. 2. Click Browse to select a configuration file from your local system. 3. Click Import to import the configuration file. The file format of configuration file must be “.bin”. How to make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP. You can enable SRTP on per-account basis.
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Regulatory Notices Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide SIP-T28P IP Phone Place the device on a stable and level platform. Please place no heavy objects on the device in case of damage and deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
Appendix A-Time Zones Time Zone −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 0 0 0 0 0 0 0 0 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Time Zone Name Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali
User Guide SIP-T28P IP Phone Time Zone +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 124 Time Zone Name Hungary(Budapest) Italy(Rome) Luxembourg(Luxembourg) Macedonia(Sko
Index A About This Guide v Account Management 51 Account Registration 51 Adding Contacts 30 Administrator password 23 Anonymous Call 88 Anonymous Call Rejection 89 Answering Calls 61 Area Code 55 Attaching Stand 13 Audio Settings 27 Auto Answer 63 Auto Redial 64 Automatic Call Distribution (ACD) B Backlight 20 Basic Network Settings 16 Blacklist 34 BLF list 94 Block Out 56 BroadSoft Call Log 38 BroadSoft Phonebook 35 Busy Lamp Field (BLF) 91 C Call Completion 65 Call Forward 72 Call History Management 37 C
User Guide SIP-T28P IP Phone N Network Conference Network Connection No answer Forward 82 13 72 P Packaging Contents 11 Phone Initialization 15 Phone Installation 13 Phone Status 16 Phone User Interface 6 Placing Calls to Contacts 32 Placing Calls 59 Programmable Keys 51 O Outgoing intercom Calls Overview 1 101 R Receiving RTP Stream 105 Redialing Numbers 63 Registration 17 Regulatory Notices 121 Remote Phonebook 34 Replace Rule 54 Ring Tones 28 S Safety Instructions 121 Searching for Contacts 32 Semi-
