Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
This telephone is compliant with the DECT 6.0 standard which operates in the 1.92GHz to 1.93GHz frequency range. Installation of this equipment is subject to notification and coordination with UTAM. Any relocation of this equipment must be coordinated through and approved by UTAM. UTAM may be contacted at 1-800-429-8826.
Yealink W52P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded from Yealink web site: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide Yealink W52P IP DECT phone is a full-featured mobile device, which can provide reliable and convenient wireless voice communications. In addition, it provides many widely accepted benefits of the DECT standard, including high security, scalability, and low power consumption to better meet your requirements. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP DECT phone.
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Table of Contents About This Guide ................................................................. vii In This Guide................................................................................................................... vii Table of Contents.................................................................. ix Getting Started .....................................................................1 Packaging Contents................................................................................
User Guide W52P IP DECT Phone Handset Name............................................................................................................... 24 Language ....................................................................................................................... 24 Ring Tones....................................................................................................................... 24 Advisory Tones ..........................................................................
Table of Contents Redialing Calls ............................................................................................................... 50 Call Mute ........................................................................................................................ 50 Call Hold/Resume .......................................................................................................... 51 Call Waiting ........................................................................................
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Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the W52P IP DECT phone. The topics include: Packaging Contents Connecting the W52P Base Station Setting up the W52P/W52H Handset Setting up the Charger Cradle Charging the Handset If you require additional information or assistance with your new phone, contact your system administrator.
User Guide W52P IP DECT Phone 2 W52P/W52H Handset Charger Cradle Power Adapter Two Rechargeable Batteries
Getting Started Ethernet Cable Belt Clip Quick Installation Guide & Quick Reference Guide CD-ROM Check the package before installation. If you find anything missing, contact your system administrator. You have two options for power and network connection of the base station. Your system administrator will advise you which one to use. Note AC power Power over Ethernet (PoE) Please pay attention to the radio coverage of the base station.
User Guide W52P IP DECT Phone AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the base station and connect the other end of the power adapter into an electrical power outlet. 2. Connect the supplied Ethernet cable between the Internet port on the base station and the Internet port in your network or the switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the base station can be powered from a PoE (IEEE 802.
Getting Started To insert batteries into the handset: 1. Open the battery cover. 2. Insert the batteries in the correct polarity. 3. Close the battery cover. Note Do not short-circuit the batteries, as short-circuiting the terminals may damage the batteries or the handset. Do not use damaged batteries, as using damaged batteries may cause an explosion. Battery Information Technology: Nickel Metal Hydride (NiMH) Size: AAA Voltage: 1.
User Guide W52P IP DECT Phone batteries). Talk time: up to 10 hours active talking time (with full charged batteries). 1. Connect the DC plug on the power adapter to the DC5V port on the charger cradle. 2. Connect the other end of the power adapter into an electrical power outlet. To charge the handset: 1. After setting up the handset and charger cradle, place the handset in the charger cradle. The original handset included in the W52P package is pre-registered to the base station.
Getting Started 75% Charged 50% Charged 25% Charged 10% Charged Almost Flat 7
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Overview This chapter provides the overview of the W52P IP DECT phone. The topics include: Base Station Description Handset Description Displaying Information on LCD Screen Icon Instructions If you require additional information or assistance with your new phone, contact your system administrator. After the base station starts up successfully and the handset is registered to the base station, all LEDs on the base station illuminate solid green.
User Guide W52P IP DECT Phone Item Description Indicates the network status. ③ Network Status LED Slow flashes green when the network is unavailable. Illuminates solid green when the network is ready. Indicates the power status of the base station. Slow flashes green when the base station is during the firmware upgrading process. ④ Power Indicator LED Slow flashes green when the base station is during the resetting process. Illuminates solid green when the base station is powered on.
Overview Hardware component instructions of the W52P/W52H handset are: Item ① Earpiece ② LCD Screen ③ Soft Keys Description Outputs audio during the earpiece call. Shows call information, handset status icons, prompt messages and so on. Label automatically to identity their context-sensitive features. Switches between the earpiece and speakerphone ④ Speakerphone Key modes. Answers an incoming call. ⑤ Headset Connector Connects a headset. Answers an incoming call.
User Guide W52P IP DECT Phone The idle screen may be shown as below: Status Line Text Line Soft Key Line The LCD screen is divided into three parts: status line, text line and soft key line. The information shown in the status line: On hook (idle) — displays the signal strength indicator, internal handset number and battery status. Off hook — displays line ID.
Overview Icons appear on the LCD screen are described in the following table: Icon Description Anonymous Call Anonymous Call Rejection Missed Call Voice Mail Keypad Lock Silent Mode Do Not Disturb Call Forward Call Hold Call Mute Unassigned Outgoing Line Unusable Line Loudspeaker On Headset Mode On 13
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Basic Operations This chapter provides you with the basic operating instructions of the W52P IP DECT phone.
User Guide W52P IP DECT Phone The handset plays a warning tone and prompts the message “Handset Subscribed” on the LCD screen, which indicates the registration has finished. After successful registration, the internal handset number and handset name appear on the LCD screen. To de-register a handset: 1. Press to enter the main menu. 2. Select 3. Enter the system PIN (default: 0000). 4. Press the Done soft key. ->Registration->De-reg. Handset.
Basic Operations 3. Enter the system PIN (default: 0000). 4. Press the Done soft key. 5. Press 6. Enter the valid values in the IP Address, Subnet Mask, Default Gateway, Primary or to select Static from the IP Address Type field. DNS and Secondary DNS fields. 7. Press the Save soft key to accept the change. If you are using an xDSL modem, you can connect your base station to the Internet by configuring the Internet port on the base station as a PPPoE port.
User Guide W52P IP DECT Phone 3. Press or to scroll through the list and view the specific information. To check the network status: 1. Press 2. Select to enter the main menu. ->System Status. The LCD screen displays the general information and the More… option. 3. Select More …->Network. The LCD screen displays the network status. 4. Press or to scroll through the list and view the specific information. To check the handset status: 1. Press 2. Select to enter the main menu.
Basic Operations You can register up to 5 lines to one base station. The status of each registered line can be checked using the menu of the handset. To check the line status: 1. Press 2. Select to enter the main menu. ->Line Status. The LCD screen displays all lines registered to the base station with icons for indicating the line status. For example, the icon in the bottom of a line indicates that the handset has no privilege to place a call using this line.
User Guide W52P IP DECT Phone You can lock the handset keypad to prevent keys from being accidentally pressed. To lock the keypad: 1. Long press when the handset is idle until the LCD screen prompts the message “Keypad Locked, Press and hold „#‟ to unlock!”. The keypad is locked and the icon appears on the idle screen. You can still answer or reject incoming calls as usual. You can also end the answered call by pressing . To unlock the keypad: 1.
Basic Operations To switch the silent mode on: 1. Long press until the LCD screen prompts the message “All Ring Tones Off”. The silent mode is on. The icon appears on the idle screen. To switch the silent mode off: 1. Long press again until the LCD screen prompts the message “All Ring Tones On”. The silent mode is off. The icon disappears from the idle screen. The handset provides a variety of features that are grouped into menu.
User Guide W52P IP DECT Phone The submenus display on the LCD screen and they are shown as a list. You can access features of the submenu by entering the submenu. To access features of a submenu: 1. Press 2. Press or to highlight the desired submenu. or the OK soft key to access features of the submenu. You can return to the previous menu level by pressing or the Back soft key. To return to the idle screen: 1. Long press to quickly exit the menu and return to the idle screen.
Phone Settings This chapter provides you with some instructions to change the settings of your phone.
User Guide W52P IP DECT Phone The handset will be assigned a name by default if successfully registered to the base station. You can personalize the handset name. To rename the handset: 1. Press to enter the main menu. 2. Select 3. Edit the current value in the Rename field. 4. Press the Save soft key to accept the change. ->Handset Name. The handset supports displaying text in different languages. The default language of the handset is English.
Phone Settings You can also enter the menu ->Audio->Ring Tones->Volume, and press or to decrease/increase the ringer volume. Advisory tones are acoustic signals of your handset, which inform you of different actions and states. The following advisory tones can be configured independently of each other: Keypad Tone: plays when a user presses any key of the keypad. Confirmation: plays when a user saves settings or places the handset in the charger cradle.
User Guide W52P IP DECT Phone You can enable the screen saver to protect the LCD screen if you do not use your handset for a long time. The screen saver of the handset is designed to protect your LCD screen by filling it with an analog clock. When the screen saver is enabled, an analog clock will be activated and displays on the LCD screen if no user activity is sensed for approximately 10 seconds. To configure the screen saver: 1. Press to enter the main menu. 2. Select 3.
Phone Settings To configure the notification light: 1. Press 2. Select 3. Press to enter the main menu. ->Display->Notification Light. or to select the desired value from the Voice Mail field. If Enabled is selected, the message key LED flashes red when the handset receives a voice mail. 4. Press or to select the desired value from the Missed Call field. If Enabled is selected, the message key LED flashes red when the handset misses a call. 5.
User Guide W52P IP DECT Phone To configure the time format: 1. Press 2. Select 3. Press to enter the main menu. ->Display->Time Format. or to highlight the desired time format, and press the Change soft key. The radio box of the highlighted time format is marked. The time format that displays on the LCD screen will be changed accordingly. To configure the date format: 1. Press 2. Select 3. Press to enter the main menu. ->Display->Date Format.
Phone Settings This section provides the operating instructions for managing contacts. The topics include: Local Directory Blacklist Remote Phonebook Network Directory You can store the frequently used contacts in the handset‟s local directory, where names and numbers can be freely added, deleted and edited. You can store up to 100 contacts on the handset, each with a name, a mobile number and an office number. You can also dial a contact from the local directory.
User Guide W52P IP DECT Phone To enter a character: You can press the key which contains your desired character a certain number of times to enter the character. To switch the input method: 1. Press . The current input method is indicated on the bottom right-hand corner of the LCD screen. For example, “ABC” represents the upper-case input method, “abc” represents the lower-case input method and “123” represents the digital input method. To make a space: 1. Press when the input method is not “123”.
Phone Settings Note 6. Enter the name of the new entry in the Name field. 7. Press the Save soft key to accept the change or the Back soft key to cancel. When you add a contact, both the office number and the mobile number cannot be left blank at the same time. When the contact name is left blank, the handset sets the office number or the mobile number as the contact name.
User Guide W52P IP DECT Phone You can search for the contacts by simply typing a few continuous characters of the desired contact name or number, and the results of potential matches are dynamically filtered and display on the LCD screen. To search for contacts in the local directory: 1. Press to enter the main menu. 2. Select 3. Enter a few continuous characters of the desired contact name or number using the . keypad.
Phone Settings 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can also add an entry to the blacklist from the call history. For more information, refer to Call History Management on page 35. To delete an entry from the blacklist: 1. Press to enter the main menu. 2. Select 3. Press 4. Press the Options soft key, and select Delete. ->Telephony->Caller Blacklist. or to highlight the desired entry. The selected entry will be deleted successfully.
User Guide W52P IP DECT Phone 3. Press or to highlight the name of your corporate directory, and press the Enter soft key. The handset connects to load the corporate directory, and then displays the contact list on the LCD screen. To place a call from the corporate directory: 1. Press to enter the main menu. 2. Select . 3. Press or to highlight the name of your corporate directory, and press the Enter soft key. 4. Select the desired contact from the corporate directory. 5.
Phone Settings Enterprise, Enterprise Common and Personal. These parameters decide the type of network contact lists to be displayed on the handset. 4. Click Confirm to accept the change. To access the network directory: 1. Press 2. Select 3. Press to enter the main menu. ->Network Dir. or to highlight the desired group, and press the Enter soft key. The handset connects to load the network directory, and then displays the desired network contact list on the LCD screen.
User Guide W52P IP DECT Phone entries sorted by date and time of the call, starting with the latest call entry. You can check the detailed information of an entry in the call history. You can also dial a call, add an entry to the blacklist or delete entries from the call history. To check the local call history: 1. Press the History soft key when the handset is idle. The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls. 2.
Phone Settings and Accepted Calls. 2. Press or to highlight the desired list, and press the OK soft key. The LCD screen displays all entries of the selected list. 3. Press the Options soft key, and select Delete All. The LCD screen prompts the warning “Delete All?”. 4. Press the Yes soft key to delete all entries of the selected list or the No soft key to cancel. To place a call from the call history: 1. Press the History soft key when the handset is idle.
User Guide W52P IP DECT Phone 2. Press or to highlight the desired list, and press the OK soft key. The LCD screen displays all entries of the selected list. 3. Press or to highlight the desired entry, and press the View soft key. The LCD screen displays the detailed information of the entry. To place a call from the network call log: 1. Press the History soft key when the handset is idle. The LCD screen displays 4 network call log lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
Phone Settings “5123” and then dialed out. “$2” means the characters in the second parenthesis, that is, “123”. Note When adding a dial plan rule, you can specify the accounts to apply the dial plan rule in the Account field. The valid value of the “Account” parameter can be one or more digits among 1, 2, 3, 4 and 5, each of which represents a line ID. Each digit must be separated by a comma.
User Guide W52P IP DECT Phone Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary only when dialing the number outside the code area. For example, area code is configured as “Code: 011, Minimum Length: 4, Maximum Length: 11”, then when you dial out the number “56789”, which has digits between 4 and 11, the phone will add the area code before the number and dial out (01156789).
Phone Settings To specify emergency numbers via web user interface: 1. Click on Phone->Features. 2. Enter the emergency services number in the Emergency Numbers field. For multiple numbers, enter a comma between each emergency number. 3. Click Confirm to accept the change. After the handset is registered to the base station, you can assign one or more outgoing lines for the handset. The handset can only use the assigned outgoing line(s) to place calls.
User Guide W52P IP DECT Phone 9. Repeat the step 5-7 to assign incoming lines for other handsets. If a line is assigned to multiple handsets as an incoming line, an incoming call to this line will cause these handsets to ring simultaneously, but the incoming call can be answered only by one of them. Speed dial allows you to perform single-digit dialing to predefined numbers. This feature is particular useful to users who dial certain numbers on regular basis.
Phone Settings 3. Press or to highlight the desired speed dial key, which is already assigned a number. 4. Press or the Clear Key soft key to delete the speed dial number. To place a call using the speed dial key: 1. Long press the speed dial key (digit key) when the handset is idle. The number assigned to this speed dial key is dialed out.
User Guide W52P IP DECT Phone The radio box of the selected configuration type is marked. You can reset any individual settings that you have made on the handset. Resetting your handset will not affect the entries of the directory, the call history, the voice mail and the handset‟s registration to the base station. But you need to note that other customized settings on the handset will be reset to factory settings after resetting.
Phone Settings Contact your system administrator for the username and password used to connect the RPS server. To trigger the auto provisioning: 1. Press to enter the main menu. 2. Select 3. Enter the system PIN (default: 0000) and press the Done soft key. 4. Enter the valid value in the Username field and press the OK soft key. 5. Enter the valid value in the Password field and press the OK soft key. ->System Settings->Auto Provision. The LCD screen prompts the warning “Update now?”. 6.
User Guide W52P IP DECT Phone To configure the eco mode: 1. Press to enter the main menu. 2. Select 3. Press the Change soft key to check or uncheck the Eco Mode checkbox. ->System Settings->Eco Mode. If the Eco Mode checkbox is checked, the eco mode is enabled. The color of the signal strength indicator on the idle screen will change from white to green. Note If the eco mode is enabled, the coverage area of the base station will be reduced. Repeater mode extends the radio coverage of the phone.
Call Features The W52P IP DECT phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place internal and external calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides operating instructions of the call features.
User Guide W52P IP DECT Phone the currently used audio devices (earpiece, headset or loudspeaker). The call duration displays on the LCD screen while the call is in progress. You can make free internal calls between the handsets registered to the same base station. You can place an internal call to one handset or all handsets registered to the same base station. To place an internal call to one handset: 1. Press 2. Select to enter the main menu. .
Call Features To place a new call during an active call: You can have at most two calls on your handset. 1. Press the Ext.Call soft key. The active call is placed on hold. 2. Enter the desired number in the Call To field using the keypad. 3. Press or to dial out. You can also make an IP call by directly dialing the IP address of any IP phone. For example, IP: 192.168.1.15.
User Guide W52P IP DECT Phone To end a call: Do one of the following: - Press . - Place the handset in the charger cradle. The redial number list stores the twenty last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase the oldest dialed number when a new number is dialed. You can redial a call from the redial number list. To redial the last dialed number: 1. Press when the handset is idle. 2. Press again.
Call Features To un-mute a call: 1. Press The again. icon disappears from the LCD screen. You can place an active call on hold. At any time, at most one active call can be in progress on your handset. Another call can be answered and made while placing the original call on hold. To place a call on hold: 1. Press the Options soft key during a call, and select Hold. The call is placed on hold and the icon displays on the LCD screen.
User Guide W52P IP DECT Phone 4. Press 5. Press the Save soft key to accept the change or the Back soft key to cancel. Note or to select the desired value from the Tone field. The call waiting tone works only if the call waiting feature is enabled. To answer a new incoming call during a call: If call waiting feature is enabled, a new incoming call can be answered during a call. 1. Press the Accept soft key to answer the new incoming call. The original call is placed on hold.
Call Features To enable the call forward feature for a specific line: 1. Press 2. Select to enter the main menu. ->Call Forward. The LCD screen displays the incoming lines currently assigned to the handset. 3. Press or to highlight the desired line, and press the OK soft key. 4. Press or to highlight the desired forwarding type, and press the OK soft key. 5. Press or to select Enabled from the Status field. 6.
User Guide W52P IP DECT Phone To perform a semi-attended transfer: 1. Press the Options soft key during a call, and select Transfer. 2. Do one of the following: - Enter the number or select the handset you want to transfer the call to. Press - or the Transfer soft key to dial out. Press the Directory soft key, and select the desired contact. Press the Call soft key. If both the office number and the mobile number of the contact are stored, select the desired number and press 3.
Call Features - Press the Directory soft key, and select the desired contact. Press the Call soft key. If both the office number and the mobile number of the contact are stored, select the desired number and press 4. or the OK soft key to dial out. When the second party answers the call, you can consult with him or her before adding to the conference. 5. Press the Conf. soft key again to join all parties in the conference. To join two calls in a conference: 1. Place two calls on the handset. 2.
User Guide W52P IP DECT Phone You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. You can configure the anonymous call rejection feature on a per-line basis. To enable the anonymous call rejection feature for a specific line: 1. Press 2. Select to enter the main menu. ->Anon.Call Rejection.
Call Features To configure fast access for voice mail: You can configure fast access to connect straight to the voice mails of the desired line by long pressing the digit key 1, when the handset is idle without having to scroll through the menu. 1. Press 2. Select to enter the main menu. ->Set Key 1. The LCD screen displays the lines assigned to the handset as incoming lines and outgoing lines simultaneously, and the number of voice mails of each line. 3.
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Troubleshooting This chapter provides some general troubleshooting information to help you solve the problems you might encounter when using your W52P IP DECT phone. If you require additional information or assistance with your new phone, contact your system administrator. Why doesn‟t the handset ring? Ensure the ringer volume of your handset is not adjusted to the minimum. Refer to Adjusting Ringer Volume on page 19. Make sure the silent mode is not switched on.
User Guide W52P IP DECT Phone Why can‟t I turn the handset on? Ensure the batteries are inserted into the handset. If the batteries are already inserted into the handset, place the handset into the charger cradle. Why do I hear some noise during a call? Ensure you are not using the handset or base station in an area with high electrical interference.
Appendix You can upgrade your base station to the latest firmware version. The latest firmware version not only improves the performance of the base station, but also provides more features compared to the previous version. This section provides you with instruction of upgrading the base station via the web user interface. For more information on upgrading the base station via auto provisioning, refer to Yealink W52P Auto Provisioning User Guide .
User Guide W52P IP DECT Phone System Status Status Line Status Intercom Play Message Voice Mail Set Voice Mail Set Key 1 Call Forward Always Busy No Answer Do Not Disturb Call Features Call Waiting Anon.
Regulatory Notices To reduce risk of fire, severe personal injury and damage to property, read the following safety information carefully before using the product. Environmental Requirements Place the product on a stable, level and non-slip surface. Do not place the product close to heat sources, in direct sunlight or next to any household appliance with strong magnetic field or electromagnetic field, such as a microwave oven or a refrigerator.
User Guide W52P IP DECT Phone When there is smoke emitted from the product, or some abnormal noise or smell, disconnect the product from the power supply, and unplug the power adapter immediately. Remove the electrical cord from an outlet by pulling gently on the power adapter, not by pulling the cord. Battery Precautions Do not immerse the battery into water, which could short-circuit and damage the battery.
Index A D About This Guide vii Account Registration 18 Adding Contacts 30 Adjusting Ringer Volume 19 Advisory Tones 25 Always Forward 52 Anonymous Call 55 Anonymous Call Rejection 56 Answering Calls 49 Appendix 61 Area Code 40 Assigning a Speed Dial Number Attended Transfer 53 Auto Answer 43 Auto Intercom 43 Auto Provision 44 AC Power 4 Date and Time 27 Deleting Contacts 31 Deleting a Speed Dial Number 42 Declaration of Conformity ii Dial Plan 38 Displaying Information on LCD Screen Do Not Disturb (DND)
User Guide W52P IP DECT Phone M W Main Menu 21 Menu Guidance 21 Menu Structure 62 Warranty ii WEEE Warning N No Answer Forward 52 Notification Light 26 O Overview 9 Outgoing Lines 41 P Packaging Contents 1 Phone Settings 23 Placing a Call from Local Directory 32 Placing a Call Using Speed Dial Key 43 Placing Calls 47 Placing External Calls 48 Placing Internal Calls 48 Power over Ethernet 4 R Redialing Calls 50 Regulatory Notices 63 Remote Phonebook 33 Replace Rule 39 Returning to Idle Screen Repeater
