User Guide

User Guide for the T48G Skype for Business phone
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Shared Line Appearance for Skype for Business
When your phone is registered with the Skype for Business Server, you can use the Shared Line
Appearance (SLA) feature to share a single line with other contacts as a member of a group.
System administrators assign members to SLA groups. Any SLA group member can place,
answer, hold, or resume calls on the line, and all group members can view the call held by the
shared line on their phones. Each line supports up to 24 call appearances. Only one call at a time
can be active on the shared line appearance. If a call is placed to the shared line with an active
call in place, the incoming call is sent to another shared line.
Answering SLA Calls
Any incoming call to the shared line rings on all group members' phones simultaneously, the
call is displayed on all members' screens.
Any group member can respond to an incoming call to the shared line.
Placing a SLA Call on Hold
To place a SLA call on hold:
1. Press or tap to place the call on hold.
A red Boss/Admin soft key appears at the bottom of the phone screen.
Resuming Held SLA Calls
Any SLA member can resume a held call on the shared line.
To resume a call on the shared line:
1. Tap Boss/Admin soft key to view the call held by other member.
2. Tap the avatar of the caller to resume the held call.
Boss-Admin Feature
The boss-admin feature, which is also called boss-delegate feature, enables a "boss" phone and
delegates’ phones to ring simultaneously when a user calls the boss. When one party answers
the call, the other phone will stop ringing. A boss can assign delegates and manage calls on the
delegate’s line.
Delegates can place, answer or hold the call. Delegates can also make a safe transfer to boss’s
voice mail or call on behalf of the boss’s line. The boss can pick up held calls on a delegate’s line.
What’s more, the boss can hold the calls, and the delegate can pick up held calls on the boss’s
line.