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Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003 Rules. Class B Digital Device or Peripheral Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
GNU GPL INFORMATION Yealink T48G Skype for Business phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide About This Guide Yealink T48G phone with the Skype for Business firmware enables a new era in unified communications. It is designed to work with the Skype for Business Server.
User Guide for the T48G Skype for Business phone Delegates-call Ringtone on page 164 Changes for Release 8, Guide Version 8.
About This Guide Changes for Release 8, Guide Version 8.
User Guide for the T48G Skype for Business phone Account Lock on page 29 Phone Lock on page 57 Always Online on page 28 E911 on page 98 Dial-now on page 106 Static Forwarding on page 138 Response Groups on page 148 Boss-Admin Feature on page 150 Inbound Private Line on page 165 Call Park on page 187 Major updates have occurred to the following sections: viii Icon Instructions on page 3 Signing into Skype for Business on page 18 Changing Presence Status o
Table of Contents Table of Contents About This Guide ........................................................................... v In This Guide .............................................................................................................................................................. v Summary of Changes ............................................................................................................................................. v Changes for Release 8, Guide Version 8.
User Guide for the T48G Skype for Business phone Using the Phone Keypad ............................................................................................................................... 38 Using the On-screen Keyboard ................................................................................................................... 40 Phone Status ...................................................................................................................................................
Table of Contents Setting up a Skype Conference in Outlook .......................................................................................... 122 Setting up an Appointment in Outlook ................................................................................................. 123 Setting up a Meeting in Outlook .............................................................................................................. 123 Setting up an Event in Outlook ........................................
User Guide for the T48G Skype for Business phone Paired Status ..................................................................................................................................................... 211 Pairing Your Phone with Your Computer .............................................................................................. 212 Signing in via PC ...........................................................................................................................................
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Overview Overview This chapter provides the overview of the T48G Skype for Business phone. Topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the T48G Skype for Business phone are the touch screen and the keypad.
User Guide for the T48G Skype for Business phone Hardware component instructions of the T48G Skype for Business phone are: Item Description Indicates phone power and some feature statuses. ① Power Indicator LED • Receives an incoming call—Fast flashing • Receives a voice mail—Slow flashing The screen is touch-sensitive. Tap to select and highlight screen items.
Overview Item Description Mount Quick Installation Guide for SIP-T29 T27 T46 T48 IP Phones. • Picking up the handset from the handset cradle, the ⑮ Hookswitch hookswitch bounces and the phone connects to the line. • Laying the handset down on the handset cradle, the phone disconnects from the line.
User Guide for the T48G Skype for Business phone Icons Description View the conference dial-in number and conference ID Forward incoming calls to voice mail Invite a new call to the Skype for Business conference The delegate invites the boss to join conference call Lock the conference Unlock the conference Conference Lobby Allow a new call to join the locked conference Reject a new call to join the locked conference Enable the announcement Disable the announcement Conference presenter Conferen
Overview Icons Description Bluetooth headset is both paired and connected Delete the Bluetooth headset Reject or cancel a call Received Calls Placed Calls Missed Calls Return to previous screen Receive a call Make a call Handset mode Headset mode Hands-free speakerphone mode Location is not set Phone Lock Conference reminder Optima HD voice Available Busy DND (Do Not Disturb) 5
User Guide for the T48G Skype for Business phone Icons Description Be Right Back/Off Work/Away Off Line Unknown LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red The phone is ringing. Slow flashing red The phone receives a voice mail. The phone is powered off. The phone is idle. Off The phone is busy. The call is placed on hold or is held. The call is muted. Note The above introduces the default power indicator LED status.
Overview Phone User Interface You can customize your phone by tapping to access the phone user interface. The Advanced option is only accessible to the administrator, and the default administrator password is “admin” (case-sensitive). For more information on customizing your phone with the available options from the phone user interface, refer to Customizing Your Phone on page 49. Menus are used to access information and configure the phone. The figure below shows the phone's menus and submenus.
User Guide for the T48G Skype for Business phone Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press on the phone when the phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC.
Overview Options Phone User Interface --Calendar √ --Always Online √ --Log Upload √ --E911 Location Tip √ --Dial-now × --Live Dialpad × --Hotline √ --Privacy Mode √ Web User Interface × Basic Call Features --Redialing Numbers √ --Auto Answer √ --Call Waiting √ --Call Mute √ --Call Hold/Resume √ --Call Forward √ --Call Transfer √ --Multicast Paging √ --BToE √ × √ × √ Skype for Business Account --PIN Authentication --Extension √ --PIN √ --User Sign-in Note √ --
User Guide for the T48G Skype for Business phone Documentations The following table shows documentations available for the T48G Skype for Business phone.
Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the T48G Skype for Business phone.
User Guide for the T48G Skype for Business phone Phone Stand Handset & Handset Cord Ethernet Cable Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your T48G Skype for Business phone. You need to purchase them separately if required.
Getting Started Power Adapter (5.
User Guide for the T48G Skype for Business phone EXP40 Expansion Module Note We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 17.
Getting Started Wall Mount Method (Optional) Note The hookswitch tab has a lip which allows the handset to stay on-hook when the Skype for Business phone is mounted vertically. For more information on how to attach the wall mount bracket, refer toYealink Wall Mount Quick Installation Guide for SIP-T29 T27 T46 T48 IP Phones. Connecting the Handset and Optional Headset Note The EXT port can also be used to connect an expansion module EXP40.
User Guide for the T48G Skype for Business phone To connect a Bluetooth USB dongle: 1. Note Insert a BT40 Bluetooth USB dongle into the USB port on the phone. The Bluetooth USB dongle BT40 should be purchased separately. For more information on how to use the BT40, refer to Yealink Bluetooth USB Dongle BT40 User Guide. Connecting the Power You have two options for power and network connections. Your system administrator will advise you which one to use.
Getting Started Power over Ethernet With the included or a regular Ethernet cable, the T48G Skype for Business phone can be powered from a PoE-compliant switch or hub. To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.
User Guide for the T48G Skype for Business phone Phone Initialization After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The touch screen displays "Welcome Initializing…Please wait" during the initialization. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g.
Getting Started You can tap to enter the menu screen before signing into the Skype for Business Server. The menu screen is shown as below: From the menu screen, you can view phone status, configure call features or phone settings. Tap to return to the sign-in screen. Skype for Business users are authenticated against Microsoft Active Directory Domain Service.
User Guide for the T48G Skype for Business phone To sign into the Skype for Business Server using User Sign-in method via phone user interface: 1. Select User Sign-in from the pull-down list of Login Type field. 2. Tap the Sign-in Address field. The on-screen keyboard appears. For more information on how to use the on-screen keyboard, refer to Using the On-screen Keyboard on page 40. 3. Enter your Skype for Business user’s sign-in address (e.g., 2216@yealinkuc.
Getting Started 5. Enter the sign-in password in the Password field. 6. Click Sign In to accept the change. PIN Authentication You can sign into Skype for Business on your phone with your PIN Authentication credentials. Your system administrator provides you with your PIN Authentication credentials. To sign into Skype for Business Server using PIN Authentication method via phone user interface: 1. Select PIN Authentication from the pull-down list of Login Type field. 2. Tap the Extension field.
User Guide for the T48G Skype for Business phone To sign into the Skype for Business Server using PIN Authentication method via web user interface: 1. Click on Account->Register. 2. Select Pin Authentication from the pull-down list of Mode. 3. Enter your Skype for Business user’s phone number or extension (e.g., 2216) in the Extension field. 4. Enter your personal identification number (e.g., user2216) in the Pin field. 5. Click Sign In to accept the change.
Getting Started - If it is disabled, you cannot sign into the Skype for Business Server using Web sign-in method. 3. Click Confirm to accept the change. To sign into Skype for Business Server using Web Sign-in method via phone user interface: 1. Select Web Sign-in from the pull-down list of Login Type field..
User Guide for the T48G Skype for Business phone 2. Tap Sign in. The screen will show the pairing code and URL. 3. Enter the URL (e.g., http://aka.ms/sphone) into your web browser. 4. On the Skype for Business Authentication website, enter your email address (e.g., zhangdx@example.com) in the Email address field. 5. 24 Click Verify email to check the validity of the email address.
Getting Started The sign-in screen will appear if the email address is valid. 6. Enter your Online account and password. 7. (Optional) Check the Keep me signed in checkbox, so that you don't need to enter a password next time. 8. Click Sign in. 9. Enter the pairing code generated on the phone (e.g., GK765WU6J) into the web browser.
User Guide for the T48G Skype for Business phone 10. Click Continue. 11. Click the account to sign in. A confirmation message is displayed when your phone successfully signs into Skype for Business. Signing in via PC When your phone and your computer and paired using Better Together over Ethernet (BToE), you can sign into your phone using the Skype for Business client on your computer. For more information, refer to Better Together over Ethernet on page 205.
Getting Started phone. For example, when you are busy with urgencies, you can change your status to DND to avoid being disturbed. The following table lists the status that the contact can change on the phone: Icon Status Available Description The contact is online and available to contact. The contact is available but engaged in another activity.
User Guide for the T48G Skype for Business phone To change your presence status: 1. Tap your avatar at the top-right corner of the touch screen. 2. Tap the desired status from the pull-down list. The presence status will be changed on the phone and be synchronized to the Skype for Business Server. To reset your presence status to the default: 1. Tap your avatar at the top-right corner of the touch screen. 2. Tap the Reset status soft key from the pull-down list.
Getting Started To enable the always online via phone user interface: 1. Tap ->Basic->Always Online. 2. Mark the On radio box of Always Online. 3. Tap to accept the change. Always online is configurable via web user interface at the path Account->Basic->Always Online. Note If your phone status is DND before dialing an emergency number, then the phone status will be changed to available after the emergency call even if always online feature is enabled.
User Guide for the T48G Skype for Business phone 2. Mark the On radio box of Account Lock. 3. Tap to accept the change or tap to cancel. Account lock is configurable via web user interface at the path Account->Basic->Account Lock. To sign out when account lock is enabled via phone user interface: 1. Tap your avatar at the top-right corner of the touch screen. 2. Tap Sign Out from the pull-down list of status. The screen will be shown as below: 3. Enter the administrator password. 4.
Getting Started The screen will be shown as below: 4. Enter the administrator password. 5. Tap the OK soft key. - If phone lock feature is enabled, you will enter the unlock PIN settings screen. - If phone lock feature is disabled, you will sign in successfully. For more information on phone lock, refer to Phone Lock on page 57.
User Guide for the T48G Skype for Business phone No. Name Description 2 Main Window Displays the Favorites, History, Contacts or Menu screen content. Tap to enter the Favorites screen and view favorite contacts. Tap 3 Shortcut Keys to enter the History screen and view call history. Tap to enter the Contacts screen and view contacts. Tap to enter the Menu screen. When the phone missed calls, a number icon (indicating the number of missed calls) will appear on .
Getting Started Configuration Screen Display No. Name 1 Screen Title Area Description Displays the title of the access menu screen and the icon. Displays menu items. 2 Menu Tree Area You can tap the desired menu item to enter the corresponding feature configuration screen. 3 Soft Keys Label automatically to identify their context-sensitive features. Displays configuration items of the highlighted 4 Configuration Area menu item in the menu tree area.
User Guide for the T48G Skype for Business phone Favorites Screen The phone will enter the Favorites screen by default after login. The main window displays the avatar, display name and status icon of the favorite contacts. When the number of favorite contacts is more than 8, the page switch keys will appear on the right side of the main window. You can tap , or press , to turn pages to view other favorites. History Screen Tap to enter the History screen.
Getting Started 2) Tap Missed to view missed calls. The touch screen displays the contact avatar, display name, status icon and time information of the missed calls. 3) Tap Placed to view placed calls. The touch screen displays the contact avatar, display name, status icon and time information of the placed calls. 4) Tap Received to view received calls.
User Guide for the T48G Skype for Business phone The touch screen displays the contact avatar, display name, status icon and time information of the received calls. Contacts Screen Tap to enter the Contacts screen. The main window displays the groups and the number of member. When the number of contact groups is more than 9, the page switch keys will appear on the right side of the main window. You can tap , or press , to turn pages to view other groups. Menu Screen Tap to enter the Menu screen.
Getting Started When the phone receives voice mails, a number (indicating the number of voice messages you haven't retrieved) will appear on the Message menu. When all new voice mails are retrieved, the number will disappear. Navigating Menus and Fields To navigate menus and fields, you can: Tap soft keys on the touch screen. Tap menu items, fields, and arrows on the touch screen. Press keys on the phone keypad or tap the on-screen keyboard to enter desired numbers or characters.
User Guide for the T48G Skype for Business phone If you want to Then you can page. Tap the field’s highlighted gray box. From the Scroll through values for a field. pull-down list, tap or to scroll through values page by page, or press or to scroll values one by one. From the pull-down list, tap the value or scroll to Select a value for a field. the value and then press . Entering Data and Editing Fields You can enter data and edit fields using the phone keypad or using the on-screen keyboard.
Getting Started Input Mode 2aB abc ABC 123 8tuvTUV tuv8ùúûü TUV8ÙÚÛÜ 8 9wxyzWXYZ wxyz9ýÞ WXYZ9ÝÞ 9 0 space space 0 *.,'?!\-()@/:_; *.,'?!\-()@/:_; *.,'?!\-()@/:_; +&%=<> +&%=<> +&%=<> ￡$¥¤[]{}~^ ￡$¥¤[]{}~^ ￡$¥¤[]{}~^ ¡ ¿§#"| ¡ ¿§#"| ¡ ¿§#"| # # # Keypad .*:/@[] # To enter or edit data: Do one of the following: If you want to Then you can Press a keypad key one or more times (depending what input mode you’re in) to enter the characters that is displayed on the keypad key.
User Guide for the T48G Skype for Business phone If you want to Then you can - If it is the numeric (123 soft key) or alphanumeric (2aB soft key) input mode, it will only provide the digit 0. - Long press on the pre-dialing screen will provide the special character “+”. For - key: It only provides the pound character “#”. For - key: If it is the uppercase (ABC soft key), lowercase (abc soft key) or alphanumeric (2aB soft key) input mode, it will provide the following special characters: .
Getting Started Before using the on-screen keyboard to enter data, you need to know the function of the keys on the on-screen keyboard: No.
User Guide for the T48G Skype for Business phone No. Item 2 Numbers Enter numbers 3 Delete key Delete the entered characters 4 Dial key 5 Description Place a call Hide the on-screen keyboard 6 Input mode Change input mode To enter or edit data: 1. Tap the field. 2. Do one of the following: If you want to Enter lowercase characters Enter uppercase characters Enter numbers Enter special characters Then you can Tap the lowercase characters. Tap and then tap the uppercase characters.
Getting Started You can tap or to hide the on-screen keyboard, and then tap to reopen the on-screen keyboard. Phone Status You can view phone status via phone user interface or web user interface. Available information of phone status includes: General information (IP address, MAC address and firmware version) Network status (e.g., IPv4 status, IP mode and MAC address) Phone status (e.g.
User Guide for the T48G Skype for Business phone 2. Tap the desired item to view the specific information. To view the phone status via web user interface: 1. Open the web browser on your PC. 2. Enter the IP address in the browser’s address bar, and then press the Enter key. 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Confirm to login. The phone status is displayed on the first page of the web user interface.
Getting Started To configure the IP mode via phone user interface: 1. Tap ->Advanced (default password: admin) ->Network->WAN Port. 2. Tap the desired value (IPv4, IPv6 or IPv4 & IPv6) from the pull-down list of IP Mode. 3. Tap to accept the change or tap to cancel. You can configure a static IPv4 address for the Skype for Business phone. Before configuring it, make sure that the IP mode is configured as IPv4 or IPv4 & IPv6. To configure a static IPv4 address via phone user interface: 1.
User Guide for the T48G Skype for Business phone To configure a static IPv6 address via phone user interface: 1. Tap ->Advanced (default password: admin) ->Network->WAN Port->IPv6. 2. Tap Static IP from the pull-down list of Type. 3. Enter the desired value in the IP address, IPv6 IP Prefix, Gateway, Pri.DNS and Sec.DNS field respectively. 4. Tap to accept the change or tap to cancel.
Getting Started 4. Note Tap to accept the change or tap to cancel. Wrong network settings may result in inaccessibility of your phone and may also have an impact on your network performance. For more information on these parameters, contact your system administrator.
User Guide for the T48G Skype for Business phone 48
Customizing Your Phone Customizing Your Phone You can customize your T48G Skype for Business phone by personally configuring certain settings, for example, backlight, time & date, ring tones and E911. You can also manage the contacts and call history. This chapter provides basic operating instructions for customizing your phone.
User Guide for the T48G Skype for Business phone To configure the backlight via phone user interface: 1. Tap ->Basic->Display->Backlight. 2. Select the desired level from the pull-down list of Backlight Active Level. 3. Select the desired value from the pull-down list of Inactive Level. 4. Tap to accept the change or tap to cancel. Backlight is configurable via web user interface at the path Settings->Preference.
Customizing Your Phone The default contrast level is “6”. 3. Tap to accept the change or tap to cancel. Language The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively. To change the language for the phone user interface: 1. Tap ->Basic->Language. 2. Tap 3.
User Guide for the T48G Skype for Business phone To change the language for the web user interface: 1. Click on Settings->Preference. 2. Select the desired language from the pull-down list of Language. 3. Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. Time & Date The time and date are displayed in the middle of the status bar.
Customizing Your Phone The default time zone name is “China(Beijing)”. 8. Note Tap to accept the change or tap to cancel. Please refer to Appendix A - Time Zones for the list of available time zones on the Skype for Business phone. To configure the date and time manually via phone user interface: 1. Tap ->Basic->Date &Time->General. 2. Tap Manual Setting from the pull-down list of Type. 3. Enter the specific date and time in the corresponding fields. 4. Tap to accept the change.
User Guide for the T48G Skype for Business phone 3. Select the desired time format (12 Hour or 24 Hour) from the pull-down list of Time Format. 4. Tap to accept the change or tap to cancel. There are 7 available date formats. For example, for the date format “WWW DD MMM”, “WWW” represents the abbreviation of the week, “DD” represents the two-digit day, and “MMM” represents the first three letters of the month.
Customizing Your Phone 2. Mark the On radio box of the DHCP Time field. 3. Tap to accept the change or tap to cancel. The time and date displayed on the touch screen will change according to time zone automatically. DHCP time is configurable via web user interface at the path Settings->Time & Date->DHCP Time. Administrator Password The Advanced option is only accessible to the administrator. The default administrator password is “admin”.
User Guide for the T48G Skype for Business phone 4. Re-enter the new password again in the Confirm Password field. 5. Tap to accept the change or tap to cancel. Administrator password is configurable via web user interface at the path Security->Password. Key as Send You can set the "#" key or "*" key to perform as a send key while dialing. To configure key as send via phone user interface: 1. Tap ->Features->Key As send. 2.
Customizing Your Phone Phone Lock If the Skype for Business Server is configured to forcibly lock the phone, user can use phone lock feature to lock the phone to prevent it from unauthorized use. And the Skype for Business phone will prompt the user to configure an unlock PIN at the initial sign-in. To set unlock PIN: 1. Enter the unlock PIN (PIN’s length must be from 6 to 15) in the New PIN field. 2. Tap the Confirm PIN field. 3. Enter the unlock PIN again in the Confirm PIN field. 4. Tap Save.
User Guide for the T48G Skype for Business phone cannot make other outgoing calls. – You cannot search contacts on the pre-dialing screen. When the locked phone is idle: Digit keys, # key, * key, volume key, HEADSET key, navigation keys, OK key and speakerphone key are available and other keys on the phone are locked. When the locked phone receives an incoming call: You can answer, reject or mute the incoming calls only.
Customizing Your Phone To unlock the phone via phone user interface: Note 1. When the phone is locked, enter the PIN in the input field. 2. Tap Unlock or press . You can also unlock the phone by administrator password. To disable the phone lock feature via phone user interface: 1. Tap ->Basic->Phone Lock. 2. Select Disabled from the pull-down list of Phone Lock field. 3. Tap the Save soft key to accept the change. The phone user interface prompts “Reboot now?”. 4. Tap OK.
User Guide for the T48G Skype for Business phone Remembering Password You can enable the remember password feature, so that a Remember Password option will appear at the phone login screen. (User Sign-in method) (PIN Authentication method) Remember password feature is disabled by default, and it is configurable via web user interface only. To configure remember password feature via web user interface: 1. 60 Click on Features->General Information.
Customizing Your Phone 2. Select Enabled from the pull-down list of Remember Password. 3. Click Confirm to accept the change. A dialog box pops up to prompt you that this configuration will take effect after a reboot. 4. Click OK to reboot the phone. Audio Settings Volume You can press the volume key to adjust the ringer volume when the phone is idle or is ringing.
User Guide for the T48G Skype for Business phone To adjust the volume when the phone is ringing: 1. Press to adjust the ringer volume. To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Phone Ringtone Phone ringtones are used to indicate incoming calls and distinguish your phone from your neighbor’s.
Customizing Your Phone To select a ring tone for the phone via phone user interface: 1. Tap ->Basic->Sounds->Ring Tones->Normal Ringtone. 2. Tap the desired ring tone. 3. Tap to accept the change or tap to cancel. Phone ringtone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type. To upload a custom ring tone for the phone via web user interface: 1. Click on Settings->Preference. 2.
User Guide for the T48G Skype for Business phone Key Tone If you enable key tone, the phone will produce a sound when you press the keypad. To configure key tone via phone user interface: 1. Tap ->Basic->Sounds->Key Tone. 2. Tap On radio box of the Key Tone field. 3. Tap to accept the change or tap to cancel. Key tone is configurable via web user interface at the path Features->Audio. Contact Management The phone directory contains local directory and Skype for Business directory.
Customizing Your Phone If boss-admin is configured, the Bosses or Delegates group appears depending on your role. Fo r more information on boss-admin feature, refer to Boss-Admin Feature on page 150. You can add more Skype for Business groups via Skype for Business client. Note Skype for Business Server and Exchange Server are integrated. You can search Outlook contacts on your phone. For more information, refer to Searching for Contacts on page 85.
User Guide for the T48G Skype for Business phone 2. Right-click the contact, and then click Add to Contacts List. 3. Select the desired group. The contact is added to the selected group. Viewing Skype for Business Contacts You can view the following information about each contact on the phone: Note The contact’s presence icon The contact’s display name The contact’s avatar The detailed information of the contact (e.g.
Customizing Your Phone role. For more information on boss-admin feature, refer to Boss-Admin Feature on page 150. 3. Tap the avatar of the desired contact. The detailed information (e.g., display name, address and email) of the contact appears on the touch screen. 4. Tap the grey area on the right side or press to return to the pervious screen. Skype for Business Favorites You can add your Skype for Business contacts as favorites via your Skype for Business client only.
User Guide for the T48G Skype for Business phone 2. Click Add to Favorites. Viewing Skype for Business Favorites You can view the Skype for Business favorites on the Favorites screen or Contacts screen. To view the Skype for Business favorites on the Favorites screen: 1. 68 Tap .
Customizing Your Phone By default, Skype for Business favorites are displayed behind the local favorites on the idle screen (local favorites are indicated by the icon , Skype for Business favorites are indicated by the status icon). To view the Skype for Business favorites on the Contacts screen: 1. 2. Tap ->Favorites. Tap the avatar of the desired contact.
User Guide for the T48G Skype for Business phone The detailed information (e.g., display name, address or email) of the contact appears on the touch screen. 3. Tap the grey area on the right side or press to return to the pervious screen. Local Directory Yealink Skype for Business phones also maintain a local directory. The local directory can store up to 1000 contacts.
Customizing Your Phone Adding Local Contacts Manually To add a contact to the local directory manually: 1. Tap ->Local Directory ->All. 2. Tap 3. Enter name, address, work number, mobile number, home number, title and email in the . corresponding fields. Note 4. Select the desired ring tone from the pull-down list of Ring. 5. Tap to accept the change or to cancel. If the contact name already exists in the directory, the touch screen will prompt “Contact name existed!”.
User Guide for the T48G Skype for Business phone Adding Local Contacts from Skype for Business Directory To add a local contact from Skype for Business directory via phone user interface: 1. Tap . 2. Tap the Skype for Business group (e.g., Favorites or Other Contacts) that contains the desired contact. If boss-admin is configured, the Bosses or Delegates group appears depending on your role. For more information on boss-admin feature, refer to Boss-Admin Feature on page 150. 3.
Customizing Your Phone The contact’s avatar The detailed information of the contact (e.g., name, mail address) To view the local directory: 1. Tap ->Local Directory. 2. Tap the desired group. 3. Tap the avatar of the desired contact. The detailed information (e.g., display name, address, work number, mobile number, home number and email address) of the contact appears on the touch screen. 4. Tap the grey area on the right side or press to return to the pervious screen.
User Guide for the T48G Skype for Business phone 4. Tap the Edit soft keyto edit the contact you selected. 5. Tap the desired field to edit the contact information. You can edit name, address, work number, mobile number, home number, title and email in the corresponding fields. 6. Tap to accept the change or to cancel. Local directory is configurable via web user interface at the path Directory->Local Directory. Deleting Local Contacts To delete a contact from the local directory: 74 1.
Customizing Your Phone The touch screen prompts” Delete Selected Item?”. 5. Tap the OK soft key to confirm the deletion or the Cancel soft key to cancel. Deleting the contact is configurable via web user interface at the path Directory->Local Directory. To delete all contacts via web user interface: 1. Click on Directory->Local Directory. 2. Click Delete All to delete all contacts. The web user interface prompts "Do you want to delete all contacts in ContactList?". 3.
User Guide for the T48G Skype for Business phone Importing/Exporting Contact Lists You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface. To import an XML contact list file via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse… to locate a contact list file (the file format must be *.xml) from your local system. 3. Click Import XML to import the contact list.
Customizing Your Phone It will prevent importing the title of the contact information which is located in the first line of the CSV file. 4. Click Import CSV to import the contact list. 5. (Optional) Mark the On radio box in the Del Oldcontact field. It will delete all existing contacts while importing the contact list. 6. Select the contact information you want to import into the local directory from the pull-down list of Index.
User Guide for the T48G Skype for Business phone To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Local Favorites Favorites are the contacts in your directory that you call most often. You can assign a index number to a favorite. Local favorites display consecutively according to their index number, and the contact with the lowest number displays first.
Customizing Your Phone 3. Enter the contact name, office, mobile, other numbers, Email, address and title in the corresponding fields. 4. Select the desired ring tone from the pull-down list of Ring. 5. Select the desired index number from the pull-down list of the Index. The valid value of index number ranges from Null to 32 and the lowest number is Null. The contact with the lowest index number displays first. 6. Tap to accept the change or to cancel.
User Guide for the T48G Skype for Business phone To add a local contact as the local favorite via phone user interface: 1. Tap ->Local Directory. 2. Tap the avatar of the desired contact. 3. Tap Add to favorite. 4. Select the desired index number from the pull-down list of the Index. 5. Tap to accept the change. The entry is successfully saved to the local favorite. Adding a local contact as the local favorites is configurable via web user interface at the path Directory->Local Directory.
Customizing Your Phone To view the local favorites on the Contacts screen: 1. Tap ->Local Directory->Favorites. Contacts that have a favorite index number display with the icon 2. . Tap the avatar of the desired contact. The detailed information (e.g., display name, address or email) of the contact appears on the touch screen. 4. Tap the grey area on the right side or press to return to the pervious screen.
User Guide for the T48G Skype for Business phone 4. Select the desired index number from the pull-down list of Index. 5. Tap to accept the change or to cancel. The phone uses the new index number to order the favorite. Managing Local Favorites Local favorites and Skype for Business favorites of T48G Skype for Business phones are displayed on the idle screen. By default, local favorites are displayed before the Skype for Business favorites.
Customizing Your Phone Local favorite is indicated by the icon . The following figure shows a sample Favorites list on the idle screen. When the number of favorite contacts is more than 8, the page switch keys will appear on the right side of the main window. You can tap , or press , to turn pages to view other favorites. To configure the display priority of local favorite via web user interface: 1. Click on Directory->Settings. 2.
User Guide for the T48G Skype for Business phone Placing Calls to Contacts To place a call from the Favorites screen: 1. Tap . 2. Tap the avatar of the desired contact. – If a contact has only one number, the contact number will be dialed out directly. – If a contact has multiple numbers, press or tap , the first number will be dialed out by default. To place a call from the directory: 1. Tap . 2. Tap the group that contains the desired contact. 3.
Customizing Your Phone out by default. Searching for Contacts You can search for Skype for Business contacts, local contacts and Microsoft Outlook contacts on the pre-dialing screen. You can also configure the Skype for Business phone to search for contacts after the designated time. Search for a contact on the pre-dialing screen: 1. Tap . 2. Press the keypad keys to enter the first few continuous characters of the contact name or the contact number. The phone performs an Intelligent search (e.g.
User Guide for the T48G Skype for Business phone 3. Note Click Confirm to accept the change. Dial search delay feature is configurable via web user interface only. Call History Management The T48G Skype for Business phone maintains call history lists of Missed, Placed and Received. Each call history list supports up to 100 entries. You can view the call history, place a call, or delete an entry from the call history list.
Customizing Your Phone 2. Tap the Off radio box of the Contact Avatar field. 3. Tap to accept the change or tap to cancel. Contact avatar is configurable via web user interface at the path Features->General Information. To view the call history: 1. Tap . The touch screen displays all call records. 2. Tap , or press , to turn pages. You can tap All, Missed, Placed or Received to view entries in each call list directly. 3. Tap the desired entry.
User Guide for the T48G Skype for Business phone The detailed information (e.g., avatar, display name or number) of the entry appears on the touch screen. 4. Tap the grey area of the right side or press to return to the pervious screen. To place a call from the call history list: 1. Tap . The touch screen displays all call records. 2. Tap , or press , to turn pages. You can tap All, Missed, Placed or Received to view entries in each call list directly. 3. Tap the desired entry.
Customizing Your Phone You can tap All, Missed, Placed or Received to view entries in each call list directly. 3. Tap the desired entry. 4. Tap Delete. The touch screen prompts” Delete the selected record?”. 5. Note Tap the OK soft key to confirm the deletion or the Cancel soft key to cancel. The above introduces the default power indicator LED status. The status of the power indicator LED is configurable via web user interface.
User Guide for the T48G Skype for Business phone For more information on using the headset to answer a call, refer to Answering Calls on page 117. With the handset on-hook, enter the desired number and tap , the phone will then place a call using the headset automatically. For more information on using the headset to place a call, refer to Placing Calls on page 114. To deactivate the headset mode: 1. Press again on the phone. The HEADSET key LED goes out when the headset mode is deactivated.
Customizing Your Phone 2. Press to activate the headset mode. If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again. Note If headset prior is disabled, the headset mode can be deactivated by pressing the speakerphone key or the HEADSET key. Headset prior is configurable via web user interface only. Dual Headset You can use two headsets when dual headset feature is enabled.
User Guide for the T48G Skype for Business phone Bluetooth Headset The T48G Skype for Business phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meter (3 to 6 feet) range. You can activate/deactivate the Bluetooth mode on the phone, and then pair and connect the Bluetooth headset with your phone. You can pair up to 30 Bluetooth headsets with your phone.
Customizing Your Phone The Skype for Business phone scans the available Bluetooth headset automatically. The touch screen displays the Bluetooth device information (device name and MAC address). Bluetooth mode is configurable via web user interface at the path Features->Bluetooth. Pairing and Connecting the Bluetooth Headset Before you pair a Bluetooth headset, check the indicator on the Bluetooth headset to make sure that the Bluetooth headset is discoverable.
User Guide for the T48G Skype for Business phone If there is no Bluetooth device available on the touch screen, tap to search for the Bluetooth device again. 3. Enter the PIN (e.g., 0000) in the prompted Password field. 4. Tap . The Bluetooth headset is then automatically connected to your phone.
Customizing Your Phone The prompting message “Bluetooth connect” appears on the touch screen. With the Bluetooth headset paired and connected, you can use the Bluetooth headset to place and answer calls. For more information, refer to the documentation from the Bluetooth headset manufacturer. Viewing the Bluetooth headset information To view the Bluetooth headset information: 1. Tap ->Basic->Bluetooth. 2. Tap the On radio box of the Bluetooth field.
User Guide for the T48G Skype for Business phone Editing Device Information To edit device information via phone user interface: 1. Tap ->Basic->Bluetooth. 2. Tap the Edit My Device Information field. The touch screen displays the device name and MAC address. The MAC address cannot be edited. 3. Enter the desired name in the Device Name field. The default device name is “Yealink-T48G”. 4. Tap to accept the change or to cancel.
Customizing Your Phone 2. Tap the connected Bluetooth headset. The Bluetooth headset is disconnected. To connect it to your phone again, tap the Bluetooth headset again. Deleting the Paired Bluetooth Headset You can delete your Bluetooth headset from your phone. When you delete the Bluetooth headset, it disappears from the Paired Bluetooth Device list. To connect it to your phone again, you need to scan and connect it again. To delete your Bluetooth headset from your phone: 1. Tap ->Basic->Bluetooth.
User Guide for the T48G Skype for Business phone Deactivating the Bluetooth Mode To deactivate the Bluetooth mode via phone user interface: 1. Tap ->Basic->Bluetooth. 2. Tap the Off radio box of the Bluetooth field. The Bluetooth headset won’t be connected anymore, but it will still be paired. When you activate the Bluetooth mode again, the paired Bluetooth headset will appear in the Bluetooth Device(s) list. Bluetooth mode is configurable via web user interface at the path Features->Bluetooth.
Customizing Your Phone – If you select Disabled from the pull-down list of E911 Location Tip. No matter whether the location is not set, the touch screen will not prompt the location notification. For more information, refer to Location Notification on page 99. 3. Note Click Confirm to accept the change. When the location is set, no matter whether E911 location tip is enabled or disabled, the touch screen will not prompt the location notification.
User Guide for the T48G Skype for Business phone a) When the parameter Location Required is set to Yes on the Skype for Business Server, the Status menu will display icon. The touch screen is shown as below after login: You can do one of the following: – Tap the Ignore soft key. The phone will return to the idle screen. – Tap the Edit soft key. The phone will enter the Location Edit screen.
Customizing Your Phone The phone will display the disclaimer configured on the Skype for Business Server. You can tap the Ignore soft key to return to the idle screen or tap the Edit soft key to enter the Location Edit screen. - Tap the Edit soft key. The phone will enter the Location Edit screen.
User Guide for the T48G Skype for Business phone c) When the parameter Location Required is set to No on the Skype for Business Server, the Status menu will not display icon. The touch screen is shown as below after login: Adding the Location Information You can add the location information in one of the two ways: Reload the location information from the Skype for Business Server. Add the location information manually.
Customizing Your Phone Location set on the phone will be covered by location set on the Skype for Business Server. Adding the Location Information Manually If geographical location is not provisioned on the Skype for Business Server, you can add the location information manually via phone user interface. To add the location information manually via phone user interface: 1. Tap ->Basic->Location Edit. 2. Enter the location name in the Set Location field. 3.
User Guide for the T48G Skype for Business phone Location is configurable via web user interface at the path Settings->Location. Note T48G Skype for Business phone has 24 country locations for you to choose. The country names are displayed in alphabetical order. Viewing the Location Information To view the location information via phone user interface: Do one of the following: – Tap – Press ->Status->Location. ->Location.
Customizing Your Phone 2. Tap the desired emergency number. The touch screen is shown as below: You can cancel or hold the emergency call only. If call forward feature is configured in advance, the call forward feature will be disabled automatically after calling the emergency number. If the call forward feature is not manually enabled again after the emergency call, it will be enabled automatically after two hours and its settings will also be restored.
User Guide for the T48G Skype for Business phone Dial-now You can configure one or more dial-now rules (up to 100) on your phone. When the dialed number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "1xxx", any entered four-digit string beginning with 1 will then be dialed out automatically on the phone. Basic expression syntaxes you need to know: Syntax Description The dot ".
Customizing Your Phone 2. Enter the desired value (e.g., 1xxx) in the Rule field. 3. Click Add to add the dial-now rule. For example: when you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without pressing any key. Dial-now rule is configurable via web user interface only. Note Delay Time for Dial-Now Rule You can configure the delay time for dial-now rules.
User Guide for the T48G Skype for Business phone 2. Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. 3. Click Confirm to accept the change. For example: when you enter the number “1234” using the keypad, the phone will dial out “1234” automatically after 1 second without pressing any key. Delay time for dial-now rule is configurable via web user interface only.
Customizing Your Phone Note 2. Select Enabled from the pull-down list of Live Dialpad. 3. Click Confirm to accept the change. Live dialpad is configurable via web user interface only. Hotline You can dial a hotline number immediately upon lifting the handset or pressing the Speakerphone key. You can also configure a delay, and then the phone will dial out the hotline number automatically after a designated period of time. To configure the hotline number via phone user interface: 1.
User Guide for the T48G Skype for Business phone 4. Tap to accept the change. Hotline is configurable via web user interface at the path Features->General Information. Privacy Mode Privacy mode allows you to restrict your presence information, so that it is visible only to the contacts in your Skype for Business directory. Microsoft Active Directory includes all Skype for Business users configured by the system administrator. You can add them as your Skype for Business contacts.
Customizing Your Phone a) If the privacy mode is disabled on the Skype for Business Server, the phone touch screen displays as below: Mark the desired radio box. b) If the privacy mode is enabled on the Skype for Business Server, the phone touch screen displays as below: Mark the desired radio box. 3. Tap to accept the change. Modifying the Privacy Mode from the Skype for Business Client To modify the privacy mode from the Skype for Business client: 1. Open Skype for Business client. 2. Click 3.
User Guide for the T48G Skype for Business phone a) If the privacy mode is disabled on the Skype for Business Server: Mark the desired radio box. b) If the privacy mode is enabled on the Skype for Business Server: Mark the desired radio box. 5. 112 Click OK to accept the change.
Basic Call Features Basic Call Features The T48G Skype for Business phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a Skype for Business conference call. You can also use calendar, response groups or boss-admin Skype for Business feature. This chapter provides basic operating instructions for the T48G Skype for Business phone.
User Guide for the T48G Skype for Business phone Placing Calls You can place a call in three ways using your T48G Skype for Business phone: Using the handset Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can search for the contacts and then dial from the result list. For more information, refer to Searching for Contacts on page 85.
Basic Call Features Tap the desired entry from the call history list. - Tap or press . Tap to return to the Favorites screen, and then tap to access the Contacts screen. Tap the desired contact from the desired group. Tap or press . The # key is configured as a send key by default. You can also set the * key as the send key, or set neither. For more information, refer to the Key as Send on page 56. To place a call using the hands-free speakerphone mode: 1.
User Guide for the T48G Skype for Business phone To place a call using the headset: 1. With the optional headset connected, press 2. Do one of the following: - Tap to activate the headset mode. to enter the pre-dialing screen. Enter the desired number using the phone keypad or the on-screen keyboard. Press - or tap or on the on-screen keyboard.
Basic Call Features You can tap the held call, and then tap or press to resume the held call. Answering Calls When you are not in another call, you can answer a call in three ways: Using the handset Using the speakerphone Using the headset Note You can ignore incoming calls by tapping , or pressing . You can also change your status to DND to ignore the incoming calls without ring on your phone. For more information, refer to Changing Presence Status on page 26.
User Guide for the T48G Skype for Business phone Ending Calls To end a call: Do one of the following: Note - If you are using the handset, press or hang up the handset or tap - If you are using the headset, press or tap - If you are using the speakerphone, press . or When a call is placed on hold, you cannot press call, and then press to end it. , or tap to end it. You should tap Redialing Numbers To redial the last dialed number from your phone: 1. Press .
Basic Call Features The prompting message “Auto Answer Mode” appears on the touch screen. Auto answer is configurable via web user interface at the path Account->Basic->Auto Answer. Note Auto answer is only applicable when there is no other call in progress on the phone. Call Waiting You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive another call while there is already an active call on the phone.
User Guide for the T48G Skype for Business phone 4. Tap to accept the change or tap to cancel. If you have an active call, and an incoming call arrives on the phone, the touch screen is shown as below: You can do one of the following: - Tap to answer the incoming call. The original call will be placed on hold. - Tap to forward the incoming call to another contact. - Tap to ignore the incoming call. - Tap to reject the incoming call. - Tap to forward the incoming call to voice mail.
Basic Call Features The touch screen indicates that the call is muted. The mute key LED illuminates solid red when the call is muted. To un-mute a call: 1. Press again to un-mute the call. Call Hold/Resume You can place an active call on hold. Only one active call can be in progress on the phone at any time. Other calls can be made and received while placing the original call on hold. If Music on Hold feature is enabled, the phone will play built-in music when an active call is placed on hold.
User Guide for the T48G Skype for Business phone To resume a held call: 1. Press or tap . Multiple Calls on Hold: 1. If multiple calls are placed on hold, tap the desired call and then press or tap to retrieve it. Calendar Yealink Skype for Business phones integrates with the Microsoft Exchange calendar feature.
Basic Call Features Setting up an Appointment in Outlook To set up an appointment in outlook: 1. Open Outlook and go to your calendar. 2. Click Home->New Items->More Items->Recurring Appointment. 3. Enter the appointment time. 4. Click OK. 5. Enter a subject, location and the appointment content. 6. Click Save & Close. An appointment reminder will display on the phone screen 15 minutes before the appointment starts. Setting up a Meeting in Outlook To set up a meeting in outlook: 1.
User Guide for the T48G Skype for Business phone 2. Click Home->New Items->More Items->Recurring Meeting. 3. Enter the meeting time. 4. Click OK. 5. In the To box, enter the email addresses of your invitees. 6. Enter a subject, location and the meeting content. 7. Click Send. A meeting reminder will display on the phone screen of organizer and invitees 15 minutes before the meeting starts. Setting up an Event in Outlook To set up an event in outlook: 1.
Basic Call Features 2. Click Home->New Items->More Items->Recurring Event. 3. Enter the event time. 4. Click OK. 5. Enter a subject, location and the event content. 6. Click Save & Close. An event reminder will display on the phone screen 15 minutes before the event starts. Using the Calendar To use the calendar feature on your phone, you must sign into the phone using User Sign-in, Web Sign-in or Signing in via PC method.
User Guide for the T48G Skype for Business phone The calendar displays the schedules of today by default. You can view 2000 schedules at most on your T48G Skype for Business phone. Name Year View Description Shows all the months in a Year. The month within a blue frame indicates a selected month. Shows all the days in a month. The day in blue indicates a day Month View which has a schedule. The day within a blue frame indicates a selected day.
Basic Call Features To navigate Year view: 1. Tap ->Calendar. 2. Tap the date at the top of the Month view. 3. Do one of the following: – Tap to view the previous year. – Tap to view the upcoming year. – Tap the month to select another month.
User Guide for the T48G Skype for Business phone – Tap to close the calendar and display the idle screen. Navigating Month View Month view displays all the days in a month. The days have schedules are indicated in blue and the selected day is always within a blue frame. To navigate Month view: 128 1. Tap ->Calendar. 2. Do one of the following: – Tap to view the previous month. – Tap to view the upcoming month. – Tap the day to select the desired day.
Basic Call Features Navigating Day View Day view shows all schedules of the selected day, including the date and time, subject, start and end time, and location of each schedule. To navigate Day view: 1. Tap ->Calendar. 2. Do one of the following: – Press to view the schedules of the previous day. – Press to view the schedules of the upcoming day. – Tap or to select the day’s schedule when the number of schedules is more than 5. – Tap the schedule to view detail for specific schedule.
User Guide for the T48G Skype for Business phone 5. Tap or to view the schedule details. 6. Tap the grey area on the right side or press to return to the pervious screen. Working with Schedule Reminders If you have a schedule, a reminder pop-up is displayed 15 minutes before it starts. The reminder shows the main information of the conference, including subject and the rest time.
Basic Call Features If you receive a reminder of a Skype conference, you can: Tap the Ignore soft key to permanently remove the reminder from the screen and stop all future reminders for the Skype conference. Tap the Snooze soft key to temporarily remove the reminder from the screen, until the next schedule reminder. The phone will pop up the reminder before 15 minutes, 10 minutes, 5 minutes and 1 minute before Skype conference.
User Guide for the T48G Skype for Business phone The reminder will show “overdue” when the schedule is overdue. Note You can press on the phone to ignore all reminders. When receives a Skype conference reminder during a call, you can tap the Join soft key to join the Skype conference directly. Current call will be held and you can resume it after the Skype conference. Joining Skype Conferences from the Calendar There are three roles in a conference: Organizer: A user who creates a conference.
Basic Call Features Joining a Skype Conference from a Conference Reminder To join a Skype conference from a conference reminder: Do one of the following: – Tap the Join soft key. – Tap the Detail soft key to view detail for a specific Skype conference, and then tap the Join soft key.
User Guide for the T48G Skype for Business phone Joining a Skype Conference from Schedule View To join a Skype conference from Schedule View: 1. Tap ->Calendar. The current day is always within a blue frame. 2. Tap a desired month. 3. Tap a desired day. 4. Tap a conference to view specific information about the Skype conference. 5. Tap the Join soft key to join the Skype conference.
Basic Call Features To obtain the dial-in number and Conference ID form the phone: 1. Tap ->Calendar. 2. Tap a desired month. 3. Tap a desired day. 4. Tap a conference to view the content. 5. You can view the conference dial-in number or Conference ID. You can also view the dial-in number and Conference ID during a conference call. For more information, refer to Viewing the Dial-in Number and Conference ID on page 178. To join a Skype conference by dialing the conference dial-in number: 1.
User Guide for the T48G Skype for Business phone Call Forward You can configure your phone to forward incoming calls to another party or voice mailbox by the static forwarding. You can also forward calls while your phone is ringing, refer to the Dynamic Forwarding. Static Forwarding Static Forwarding on T48G Skype for Business phone T48G Skype for Business phone supports the following static forwarding ways: Forward to Voice Mail: incoming calls are forwarded to voice mailbox.
Basic Call Features The prompting message “Forward to Voice Mail” appears on the touch screen. b) If you tap Forward Calls to Number or Contact: 1) Enter the desired number that you want to forward incoming calls to, and then tap or press . You can also enter the first few continuous characters of the contact name or the contact number, and then tap the desired entry from the result list, and then tap 2) Tap or press or press . .
User Guide for the T48G Skype for Business phone The prompting message “Simultaneous Ring On” appears on the touch screen. To disable call forward: 1. Tap ->Features->Call Forward. You can also press when the phone is idle. 2. Mark the Off radio box of the Call Forward field. 3. Tap to accept the change.
Basic Call Features b) Simultaneously ring: New Number: the preset number will ring simultaneously when you receive an incoming call. My delegates: the phones of designated delegates will ring simultaneously when you receive an incoming call. My Team-Call Group: all members in the designated group will ring simultaneously when you receive an incoming call. Configuring Call Forwarding on Skype for Business Client To forward incoming calls immediately without ringing your phone: 1.
User Guide for the T48G Skype for Business phone a) If you select Voice Mail: Incoming calls are forwarded directly to the voice mailbox. The touch screen is shown as below: b) If you select New Number or Contact: Select the contact or enter the phone number you want to forward calls to.
Basic Call Features After configuration, incoming calls are forwarded to the preset number or contact. The touch screen is shown as below. c) If you select My Delegates: Add the delegates you want to forward calls to when you receive an incoming call. The phone of the delegates will ring after the time specified by you.
User Guide for the T48G Skype for Business phone The touch screen is shown as below: Configuring Simultaneously Ring on Skype for Business Client To ring other phones simultaneously when your phone is ringing: 1. In Skype for Business client, click 2. Mark the radio box of the Simultaneously ring field. Depending on your selection: a) 142 If you select New Number: and then click Call Forwarding Settings.
Basic Call Features Enter the phone number in the pop-up window, and then click OK to accept the change. The number will ring simultaneously when you receive an incoming call. b) If you select My Delegates: Add the delegates you want to ring simultaneously when you receive an incoming call. The phone of the delegates will ring after the time specified by you.
User Guide for the T48G Skype for Business phone Add the contacts in the Team-Call Group. All members in the group will ring simultaneously when you receive an incoming call. The phone of the members in the group will ring after the time specified by you. For more information on how to assign a distinct ringtone to team-call group, refer to Team-Call Ringtone on page 147.
Basic Call Features To turn off the call forwarding: 1. In Skype for Business client, click and then select Turn Off Call Forwarding. Dynamic Forwarding To forward an incoming call to another party: 1. When the phone is ringing, tap . 2. Do one of the following to forward the incoming call: - Tap the avatar of the desired contact in Favorites screen. - Enter the contact number that you want to forward the incoming call to, and then press - or tap or on the on-screen keyboard.
User Guide for the T48G Skype for Business phone To forward an incoming call to voice mail directly: 1. When the phone is ringing, tap . The incoming call will be forwarded to your voice mail directly. Forward International Forward international allows you to forward an incoming call to an international phone number. This feature is enabled by default. To disable forward international via phone user interface: 1. Tap ->Advanced (default password: admin) ->FWD International. 2.
Basic Call Features Team-Call Group A team-call group is a team of people who can answer your work calls. You can use Skype for Business client to add or remove members, and select when they can answer calls for you. For more information on how to configure team-call group, refer to Configuring Simultaneously Ring on Skype for Business Client on page 142. Assume that you have a team of people working on the same project or tasks.
User Guide for the T48G Skype for Business phone To set a ringtone for the team-call via phone user interface: 1. Tap ->Basic->Sounds-> Ring Tones->Team-call. 2. Tap the desired ring tone. 3. Tap to accept the change or tap to cancel. Response Groups If you sign into the phone using Onprem account, you can use response groups feature. Current Online environment does not support this feature.
Basic Call Features For example, a response group named “yealink” is configured on Skype for Business Server in advance. When a user named “Hedy” calls the response group, the screens of other agents’ phones are shown as below: Note Response group can be configured via by Skype for Business Server only. Contact your system administrator for more information. Response Group Ringtone Response group ring tone feature allows the phone to play a distinct ringtone when receiving a response group calls.
User Guide for the T48G Skype for Business phone Shared Line Appearance for Skype for Business When your phone is registered with the Skype for Business Server, you can use the Shared Line Appearance (SLA) feature to share a single line with other contacts as a member of a group. System administrators assign members to SLA groups. Any SLA group member can place, answer, hold, or resume calls on the line, and all group members can view the call held by the shared line on their phones.
Basic Call Features Boss-Admin Scenario: The system administrator has configured the phone number 2248 to be the delegate of phone number 2216. For more information on how to assign delegates on the Skype for Business client, refer to Assigning/Removing Delegate on page 151. - Boss: Lin Wei (phone number: 2216) - Delegate: Hedy (phone number: 2227) - Other: 2224-cgc (phone number: 2224) Boss-admin feature is configurable via Skype for Business client only.
User Guide for the T48G Skype for Business phone your delegates' phones ring. 8. Click OK. 9. Click OK in the Delegates dialog box. 10. Click OK in the Options dialog box. To remove a delegate from Skype for Business client: 1. Open Skype for Business client. 2. Sign into Skype for Business client as the person who wants to remove a delegate. Make sure My Delegates option is not selected in either the Simultaneously ring or Forward my calls to list. 3. 152 Click Edit my delegate members.
Basic Call Features 4. Check the checkbox of the delegate you want to remove. 5. Click Remove. 6. Click OK in the Delegates dialog box. 7. Click OK in the Options dialog box. Viewing the Bosses/Delegates Viewing the Bosses Once a user is assigned to be a delegate of the bosses on the Skype for Business client, a Bosses group will appear on the delegate’s phone automatically. To view your bosses: 1. Tap . 2. Tap the Bosses group. Your boss(es) will be displayed.
User Guide for the T48G Skype for Business phone Viewing the Delegates Once a boss is assigned delegates on the Skype for Business client, a Delegates group will appear on the boss’s phone automatically. To view your delegates: 1. Tap . 2. Tap the Delegates group. Your delegate(s) will be displayed. Using the Boss-Admin Feature Answering Incoming Calls When a user calls the boss, both boss’s and delegate’s phones will ring simultaneously. To answer an incoming call on a boss’s phone: 1.
Basic Call Features The delegate’s phone stops ringing and the touch screen of the delegate’s phone is shown below: To answer an incoming call on a delegate’s phone: 1. Tap or press . The boss’s phone stops ringing and the touch screen of the boss’s phone is shown below: Placing the Calls on Hold To place a call on hold on a boss’s phone: 1. Tap or press to place the call on hold.
User Guide for the T48G Skype for Business phone A red Boss/Admin soft key appears at the bottom of the delegate’s phone screen. To place a call on hold on a delegate’s phone: 1. Tap or press to place the call on hold. A red Boss/Admin soft key appears at the bottom of the boss’s phone screen. Resuming the Held Calls Either boss or delegate can resume the held call. Once one party resumes the call, the other party will drop the call automatically.
Basic Call Features To resume a call held on a boss’s phone: Do one of the following: - The boss taps or presses to resume the held call. - The delegate taps the red Boss/Admin soft key to view the calls that are held by boss. Tap the avatar of the caller. The call will be resumed by the delegate, and the boss will drop the call automatically.
User Guide for the T48G Skype for Business phone To resume a call held on a delegate’s phone: Do one of the following: - The delegate taps or presses to resume the held call. - The boss taps the red Boss/Admin soft key to view the calls that are held by delegate. Tap the avatar of the caller. The call will be resumed by boss, and the delegate will drop the call automatically.
Basic Call Features The touch screen of the delegate’s phone is shown below: - After the delegate answers the call: Tap -> . The touch screen of the delegate’s phone is shown below: Making a Safe Transfer to Boss After a delegate answers the call, the delegate can transfer the call to the boss’s phone using Safe Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent the call from going to voicemail if the boss does not answer the call.
User Guide for the T48G Skype for Business phone When the boss answers the call, the call will be transferred to the boss successfully. When the boss is not available to answer the transferred call or rejects the transferred call, the delegate’s phone displays as “Transfer failed”. The delegate can tap the call. Calling on Behalf of a Boss The delegate can make calls on behalf of his assigned boss’s lines.
Basic Call Features To place a call on behalf of a boss’s line: 1. Tap ->Bosses. 2. Tap the avatar of the desired boss. 3. Tap the On behalf soft key. 4. Tap the desired contact or enter the desired number, and then press or tap .
User Guide for the T48G Skype for Business phone The call displays “Calling On behalf of XXX” on the delegate’s phone. The delegate displays a notification after the third-party answers the call. As shown below: Joining Conference Calls The delegate can join an incoming conference call on behalf of a boss’s line and add the boss to the conference call. To add a boss’s line to a conference call: 1. Tap or 2. If the conference needs the boss to be present, tap conference.
Basic Call Features The touch screen of the delegate’s phone is shown below: 3. Tap the OK soft key. The touch screen of the delegate’s phone is shown below: When the boss joins the conference call, the delegate can choose to continue or leave the conference. Boss-Line Ringtone As a delegate, you can set a distinct ringtone for your assigned boss’s line. When you receive incoming calls from your assigned boss or your assigned boss receives an incoming call, your phone will play this ringtone.
User Guide for the T48G Skype for Business phone To set a ringtone for the boss’s line via phone user interface: 1. Tap ->Basic->Sounds-> Ring Tones->Boss Line. 2. Tap the desired boss. 3. Tap the desired ring tone. 4. Tap to accept the change or tap to cancel. Delegates-call Ringtone As a boss, you can set a distinct ringtone for incoming calls from your assigned delegate's line. To set a ringtone for the delegate's line via phone user interface: 164 1.
Basic Call Features Inbound Private Line If you sign into the phone using Onprem account, you can use inbound private line feature. Current Online environment does not support this feature. The Skype for Business Server enables the system administrator to give users a second, private telephone line in addition to their primary telephone line. Private telephone lines are often assigned to bosses who want an unlisted telephone number at which they can be reached directly.
User Guide for the T48G Skype for Business phone When receiving a private call, the touch screen of the phone will prompt “Call for private line”: Note Private lines can only be configured on the Skype for Business client only. Contact your administrator for more information. Private Line Tones Private line tone feature allows the Skype for Business phone to play a specific ring tone when receiving a private call. To select a ring tone for the private line via phone user interface: 1.
Basic Call Features Call Transfer You can transfer a call to another party in one of the two ways: Blind Transfer: Connect a second party to a third party before the third party answers. Consultative Transfer: Connect a second party to a third party after the third party answers and agrees to take the call from the second party. Blind Transfer To perform a blind transfer during a call: 1. Press 2. Do one of the following: - or tap Enter the number you want to transfer the call to.
User Guide for the T48G Skype for Business phone Press or tap to complete the transfer. Then the call is connected to the number to which you are transferring. Consultative Transfer To perform a consultative transfer: 1. Tap during a call. 2. Do one of the following: - Tap the avatar of the desired contact in Favorites screen. - Enter the number you want to transfer the call to. Press - or tap on the on-screen keyboard.
Basic Call Features Press - Tap Press 3. or tap . , and then tap the desired contact from the desired group. or tap or tap the desired number. After the party answers the call, press or tap to complete the transfer. Group Call Pickup If you sign into the phone using Onprem account, you can use group call pickup feature. Current Online environment does not support this feature. Group call pickup is used for picking up incoming calls within a pre-defined group.
User Guide for the T48G Skype for Business phone To use group pickup via phone user interface: 1. Enter the group pickup code (e.g., #505) on your phone when a phone number in your group receives an incoming call. 2. Tap . The call is answered on your phone. Skype for Business Conference This chapter provides basic operating instructions for managing Skype for Business conference. You can initiate a Skype for Business conference call on your phone or on the Skype for Business client.
Basic Call Features To initiate a Skype for Business conference call via phone user interface: 1. Place a call to the first party. 2. When the first party answers the call, tap to invite a new call to the Skype for Business conference. 3. Enter the number of the third party and press or tap or on the on-screen keyboard.
User Guide for the T48G Skype for Business phone To initiate a Skype for Business conference call from the Skype for Business Client: 1. Place a call to the first party. 2. Click to enter the number or name of the third party, and then click OK to invite a new call to the Skype for Business conference. You can also enter the first few characters of the contact name or the contact number. Then click the desired contact from the result list, the call will be placed directly. 172 3.
Basic Call Features 5. Repeat the steps 2-3 to add more parties to the conference. Join Calls into a Conference Joining Two Calls into a Conference from the Phone You can join an active call and a held call into a conference call from the phone. To join two calls into a conference call from the phone: 1. Place a call to the first party. 2. When the first party answers the call, tap 3. Tap 4. Enter the number of the third party and press to place the call on hold. to place a new call.
User Guide for the T48G Skype for Business phone You can also enter the first few characters of the contact name or the contact number, then tap the desired contact from the result list, and then press desired number. 5. When the third party answers, tap . 6. Tap 7. Tap the avatar of the contact that is held. . The active call and the held call are joined into a conference.
Basic Call Features 8. Tap , and dial other numbers to invite more parties. Joining Two Calls into a Conference from the Skype for Business Client To initiate a Skype for Business conference call from the Skype for Business Client: 1. Place a call to the first party. 2. Click 3. Enter the first few characters of the contact name or the contact number in the search box. 4. Hover the mouse over the avatar of the contact, and then click 5.
User Guide for the T48G Skype for Business phone 6. Select Merge This Call Into, and then click the held call. Three parties are now joined in the conference. 7. 176 Click Invite More People to add more parties to the conference.
Basic Call Features Initiating a Skype Conference Call by Meet Now Initiating a Skype Conference Call from the Phone To initiate a Skype for Business conference call by meet now via phone user interface: 1. Tap ->Meet Now. You will initiate a Skype for Business conference call directly. 2. Tap . 3. Enter the desired number, and then tap . You can also select the desired contact from Favorites, History or Contacts. 4. Repeat steps 2-3 to add more parties to the conference.
User Guide for the T48G Skype for Business phone 3. Repeat step 2 to add more parties to the conference. Viewing the Dial-in Number and Conference ID You can view the dial-in number and conference ID when you initiate or join a Skype for Business conference. To view the dial-in number and conference ID via phone user interface: 1. During a Skype for Business conference, tap -> to view the dial-in number and conference ID. 2.
Basic Call Features To view the conference participants via phone user interface: 1. Tap to view the conference participants’ information during a conference. You can view the conference participants’ information on the left of the screen. The conference information includes organizer, presenter ( ) and attendee ( ). For more information on conference roles, refer to Joining Skype Conferences from the Calendar on page 132. 2.
User Guide for the T48G Skype for Business phone Holding or Resuming the Conference Call All participants can place the conference call on hold. To place the conference call on hold: 1. Press or tap during an active conference call. Other participants can hear each other. Note The phone will beep softly every 30 seconds to remind you that you still have a call on hold. To resume the held conference call: 1. Press or tap .
Basic Call Features The muted participant can hear other participants, but other participants cannot hear the muted participant. A red mute icon is displayed under the person who is muted. The mute key LED of the muted participant’s phone illuminates solid red.
User Guide for the T48G Skype for Business phone To unmute the conference participants by organizer or presenters: 1. Tap . 2. Select desired muted participant, tap . The touch screen of the muted participant’s phone is shown below: 3. The muted participant presses to unmute himself. Promoting or Demoting Conference Participants The organizer and presenters can promote other conference participants from attendees to presenters, or demote conference participants from presenters to attendees.
Basic Call Features 2. Tap to demote a presenter to an attendee ( ). To promote a conference participant: 1. Tap . 2. Tap to promote an attendee to a presenter ( ). Enabling or Disabling the Announcement Only the organizer and presenters can enable or disable the announcement. When the announcement feature is enabled, the phone will issue a voice message to announce that a participant joins or leaves the conference.
User Guide for the T48G Skype for Business phone To disable conference announcements: 1. During a conference call, tap -> to disable announcement. To enable conference announcements: 1. During a conference call, tap -> to enable announcement. Locking or Unlocking the Conference Only the organizer and presenters can lock or unlock the conference.
Basic Call Features To lock a conference: 1. During an active conference, tap The lock icon -> to lock the conference. appears on the touch screen, anyone that tries to join the call will enter the lobby until the organizer or presenters accept the call. To unlock a conference: 1. During an active conference, tap The icon -> to unlock the conference.. disappears from the touch screen.
User Guide for the T48G Skype for Business phone The invitee will enter the lobby until the organizer or presenters accept the call. The touch screen of the organizer’s or presenters’ phones is shown below: The organizer or presenters admit a new call to join a locked conference: When the locked conference receives a call, a number icon (indicating the number of calls waiting in the lobby) will appear on the locked conference, the number icon 1. Tap 2. Do one of the following: - -> Tap .
Basic Call Features and attendees. An attendee cannot remove other participants. To remove a conference participant: 1. Tap . 2. Select the desired participant, and tap to remove the participant from the conference call. A notification prompts that the participant is removed. Leaving the Conference All participants can leave the conference at any moment. To leave the conference: 1. Tap to leave the conference. Other participants remain connected.
User Guide for the T48G Skype for Business phone To use call park: 1. User on phone A is during a call with user on phone B. 2. User on phone A wants to deal with some things or take the call in a conference room for privacy, then taps , and then tap , on phone A. The touch screen of phone A displays the call park orbit number. To retrieve the parked call on phone A: After things are processed, user on phone A taps to retrieve the parked call.
Basic Call Features Two-way voice path is established between phone C and B. Note If the call is hung up by the other party before parker retrieves the parked call, the prompting message “Parked user ended call before being retrieved” will be displayed on the touch screen of parker. The parker will receive a ring back if the parked call is not retrieved by anyone after timeout expires.
User Guide for the T48G Skype for Business phone Managing the Voice Mail PIN Authentication When you sign into the phone using PIN Authentication method, you can follow the voice prompts to listen to voice mails. To listen to the voice mail when sign into the phone using PIN Authentication, do the following: 1. When the phone prompts receiving a new voice mail and the power indicator LED illuminates solid red, press 2. or tap ->Message. Follow the voice prompt to listen to your voice mails.
Basic Call Features Accessing the Message Center To access the message center: 1. When the phone prompts receiving a new voice mail and the power indicator LED illuminates solid red, tap 2. ->Message-> . Follow the voice prompts to listen to the voice mails. Listening to the Voice Mail To listen to the voice mail: 1. Tap 2. Tap ->Message. to play the selected voice mail. You can also tap the desired voice mail, and then tap the Play Message soft key.
User Guide for the T48G Skype for Business phone Calling a Contact To call a contact: 1. Tap ->Message. 2. Tap the desired voice mail. 3. Tap to call the contact. Marking the Voice Mail as Read The following icons indicate the status of the voice mail: Unread voice mail Read voice mail To mark the voice mail as read: 192 1. Tap ->Message. 2. Tap the Unread list. 3. Tap the unread voice mail. 4. Tap the Mark As Read soft key.
Basic Call Features The voice mail icon will change from to . Deleting the Voice Mail To delete the voice mail: 1. Tap ->Message. 2. Tap the desired voice mail. 3. Tap the Delete soft key. The voice mail you selected will be deleted directly. Multicast Paging You can use multicast paging to quickly and easily broadcast time sensitive announcements to users who are listening to a specific multicast group.
User Guide for the T48G Skype for Business phone Sending RTP Stream To configure paging list via phone user interface: 1. Tap ->Features->Paging List. 2. Tap a desired paging group. The default tag is Empty if it is not configured before. 3. Tap the Edit soft key. 4. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. 5. Enter the group name in the Label field. 6. Tap 7.
Basic Call Features 2. Tap a desired paging group. 3. Tap the Delete soft key. The touch screen prompts “Delete selected paging group?”. 4. Tap the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can tap the Delete All soft key. Paging list is configurable via web user interface at the path Directory->Multicast IP. You can also configure the phone to use a codec for sending multicast RTP stream via web user interface.
User Guide for the T48G Skype for Business phone 3. Note Click Confirm to accept the change. If G722 codec is used for multicast paging, the touch screen will display the indicate that it is providing high definition voice. icon to Default codec for multicast paging is configurable via web user interface only. Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling.
Basic Call Features Label will appear on the touch screen when receiving the multicast RTP stream. 6. Note Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Multicast listening addresses are configurable via web user interface only. Using Multicast Paging To send RTP stream via the paging list: 1. Do one of the following to enter the paging list. - When the phone is idle, tap ->Features->Paging List.
User Guide for the T48G Skype for Business phone - During a call, tap -> 2. Select a desired paging group. 3. Tap -> ->Paging. or the desired paging group or press to send RTP. Both the sender’s and receiver’s phones play a warning tone and the receiver automatically answers the multicast RTP session in the speakerphone mode. The following figure shows a multicast RTP session on the phone: 4. To place the current multicast RTP session on hold, press or tap .
Basic Call Features Branch Office Resiliency If you sign into the phone using Onprem account, you can use branch office resiliency feature. Current Online environment does not support this feature. Branch office resiliency is critical for multi-site deployments of Skype for Business where the control servers are located at a central site or data center.
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Common Area Phone Common Area Phone Common area phones are Skype for Business phones that are not associated with an individual user. Instead of being located in someone’s office, common area phones are typically located in building lobbies, cafeterias, employee lounges, conference rooms, and other locations where a large number of people are likely to gather.
User Guide for the T48G Skype for Business phone Using a Common Area Phone Users should pay attention to the following points when using the Common Area Phone: The phone can sign into the last CAP account automatically after the phone recovers from network failure, sever failure or being off line. The phone can sign into the last CAP account automatically after rebooting. The phone will not sign into the last CAP account automatically after being reset to factory.
Common Area Phone To switch a CAP account to a Skype for Business account: 1. Tap User Sign in. 2. Select the desired sign-in method, and then enter your information to sign in a Skype for Business account. For more information on sign-in, refer to Signing into Skype for Business on page 18. 3. Tap the Sign in soft key. No matter whether you sign out of the Skype for Business account, the phone will sign into the last CAP account automatically after a period of time.
User Guide for the T48G Skype for Business phone account or Skype for Business account. To sign out of a Common Area Phone: 1. Tap ->Advanced (default password: admin or the unlock PIN) ->CAP Sign Out. 2. Mark the On radio box of Sign Out field. The current CAP account will sign out.
Better Together over Ethernet Better Together over Ethernet Better Together over Ethernet (BToE) feature on Yealink T48G Skype for Business phones enables you to control call activity from your phones and your computer using your Skype for Business client. You can also use BToE to sign into your phone using your Skype for Business credentials. In order to use BToE, you need to download and install the Yealink BToE Connector application.
User Guide for the T48G Skype for Business phone application on your PC. Ask the Yealink FAE or reseller for the BToE Connector application, or download it online: http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage. To install the Yealink BToE Connector on your PC: 1. Unzip the downloaded file. 2. Double click the installation application Yealink BToE Connector. A User Account Control dialog is displayed as below: 3. Ensure that the dialog lists YEALINK NETWORK TECHNOLOGY CO.
Better Together over Ethernet The License Agreement dialog is displayed as below: 5. Click I Agree to accept the agreement. The Yealink BToE Connector Setup Wizard is displayed as below: 6. Click Browse… to select an installation folder and click Install to begin the installation. By default, the Yealink BToE Connector application is installed in the directory C:\Program Files\Yealink\Yealink BToE Connector\.
User Guide for the T48G Skype for Business phone A status bar showing the Yealink BToE Connector installation’s progress is displayed as below: The installation may take several minutes. A Windows Security is displayed as below during installation: 7. Click Always trust software from “YEALINK NETWORK TECHNOLOFY CO., LTD”, and then click Install to install the driver software.
Better Together over Ethernet After the software has completed installing, a dialog is displayed as below: The checkbox of Run Yealink BToE Connector 3.0.0.32 is checked by default, as shown above. If the checkbox of Run Yealink BToE Connector 3.0.0.32 is not checked, you need to start the Yealink BToE Connector manually. 8. Click Finish.
User Guide for the T48G Skype for Business phone To set up the Yealink BToE connector: Right-click in the system tray, you can do the following: Click Show/Hide(S), the Yealink BToE Connector interface will be shown or hidden. Click Pair & Sign in(G), you can pair your phone with your Skype for Business client.
Better Together over Ethernet e) Check the BToE security transport checkbox, your phone and connected commputer will use TLS encryption transmission. If it is unchecked, TCP transmission will be used instead. Click About(A), you can view the information of Yealink BToE Connector. Click Exit(E), you can close the software. Enabling Better Together over Ethernet You need to pair your phone with your Skype for Business client to enable BToE.
User Guide for the T48G Skype for Business phone To view the paired status via phone user interface: 1. Tap ->Features->BToE. 2. View the BToE paired status in the BToE Pairing Status field. To view the paired status on PC: 1. Double left-click on BToE icon. 2. View the BToE paired status in the BToE Status field. Pairing Your Phone with Your Computer There are two BToE Pairing modes on the phone.
Better Together over Ethernet 2. Select Enabled from the pull-down list of BToE. 3. Select the desired value from the pull down-list of the BToE Pairing mode. The default value is Auto. 4. Tap to accept the change. Ensure that the Yealink BToE Connector application is running on your PC.
User Guide for the T48G Skype for Business phone - If BToE Pairing Mode is Manual, a six-digit pairing code displays. You should enter the six-digit pairing code shown on the phone into the notification on your computer. (A six-digit pairing code displays on your phone) (Enter the pairing code shown on the phone into the notification on your computer) b) If your PC is not connected to the PC port on your phone using an Ethernet cable, do the following: 214 1. Uncheck the Wired checkbox. 2.
Better Together over Ethernet - If BToE Pairing Mode is Auto, your phone will pair with Skype for Business client directly. - If BToE Pairing Mode is Manual, a six-digit pairing code displays. You should enter the six-digit pairing code shown on the phone into the notification on your computer. Note The pairing code is case-sensitive. BToE is configurable via web user interface at the path: Settings->BToE. Signing in via PC After you carry out the above steps, the computer and phone are paired.
User Guide for the T48G Skype for Business phone If you click Cancel, the dialog box will disappear. You can do one of the following to display the dialog box again: - On your computer, right-click on the system tray, and then select Sign in via client(L). - On your phone, select Sign in via PC from the Login Type pull-down list, and then tap the Sign in soft key. 2. b) If the phone and Skype for Business client are signed into with different accounts: 1.
Better Together over Ethernet A dialog box is displayed on your computer asking for your Skype for Business login credentials. 2. Enter your login credentials into the dialog displayed on your computer, click OK. When the same user account is signed into the phone and the Skype for Business client, your computer and phone are paired, and BToE is activated. The paired status changes to Paired (Sign In) and the BToE icon changes to .
User Guide for the T48G Skype for Business phone 2. Note Select your phone as your primary device, as shown next. If Yealink SIP-T48G Phone is not selected as audio device, you will not be able to use BToE feature (for example, calls made on the Skype for Business client will not be displayed on the phone). Using Better Together over Ethernet This section provides information on how to use BToE on your phone and the Skype for Business client.
Better Together over Ethernet The incoming call is answered both on the phone and the Skype for Business client. The established call uses the phone as audio device by default. Pausing BToE Calls Do one of the following: - Tap - Click or press on your phone. to display the control panel, and then click in your Skype for Business client. The call is placed on hold on your phone and your Skype for Business client.
User Guide for the T48G Skype for Business phone To lock you phone: When BToE status is Paired (Sign In), your phone will be locked automatically in following situation: The paired PC gets locked. The paired PC enters sleep mode. The paired PC starts the screen saver. The account status of Skype for Business client changes from active to inactive. BToE status changes from Paired (Sign In) to Paired (Sign Out) or Unpaired.
Better Together over Ethernet To exit BToE on your computer: 1. Right-click BToE icon ( ) in the system tray and click Exit(E). Uninstalling the Yealink BToE Connector To uninstall the Yealink BToE connector: 1. Click the Start button . 2. Click All Programs->Yealink BToE Connector->Uninstall. A dialog box asking if you're sure you want to uninstall this product is displayed. 3. Click Yes to uninstall the Yealink BToE connector.
User Guide for the T48G Skype for Business phone .
EXP40 Expansion Module EXP40 Expansion Module The Yealink EXP40 is ideal for receptionists, administrative assistants, call center agents, power-users, and executives who need to place a large volume of calls on a regular basis. When your T48G is registered with a Skype for Business Server, you can assign contacts to EXP keys on your EXP40, so that you can quickly call contact by pressing the corresponding EXP key. You can also monitor your contacts’ presence status from your expansion module.
User Guide for the T48G Skype for Business phone 2. Connect the EXP40 and the Skype for Business phone using the supplied connecting sheet and screws. If you want to connect two or more expansion modules, connect two expansion modules as below: Connecting two expansion modules on a single phone is shown as below: 3. Connect the Ext jack of the Skype for Business phone and the Ext in jack of the expansion module using one supplied cord.
EXP40 Expansion Module If you connect two expansion modules, connect the Ext out jack of the previous expansion module and the Ext in jack of the second expansion module using another supplied cord. Note Up to six expansion modules can be connected to the T48G Skype for Business phone. If you use more than two expansion modules on a single phone, you need to connect an additional power adapter to any one of the expansion modules.
User Guide for the T48G Skype for Business phone EXP40 Hardware Features The following figure illustrates the features, components, and keys available on the EXP40. The table lists each numbered feature shown in this figure. Item ① EXP Keys ② LCD Screen ③ Page Keys Description Select available contacts. Displays name and presence status of Skype for Business contacts. Navigates between pages on the expansion module.
EXP40 Expansion Module Null is selected by default, and it means that the EXP40 doesn't display contacts. 3. Tap to accept the change or to cancel. The selected contacts group will be displayed on the expansion module. EXP Module is configurable via web user interface at the path Settings->EXP Module.
User Guide for the T48G Skype for Business phone - If it is disabled, the EXP key LEDs corresponding to your Skype for Business contacts are off. 3. Click Confirm to accept the change. The EXP key LED on the EXP40: LED Status Solid green Description The Skype for Business contact is available. The Skype for Business contact is busy. The Skype for Business contact is Do Not Disturb. The call of your Skype for Business contact is parked.
EXP40 Expansion Module corresponding EXP key on the expansion module. You can also view your contacts’ presence status and name from your expansion module. Placing a Call Using the EXP40 You can place a call or add a new call quickly using the hard keys on the EXP40. To place a call when the phone is idle using the EXP40: 1. Press an EXP key corresponding to the contact you want to call. You can press the page key to turn pages. To add a new call during a call using the EXP40: 1.
User Guide for the T48G Skype for Business phone To perform a blind transfer during a call: 1. Press or tap during a call. 2. Press an EXP key corresponding to the contact you want to transfer to. You can press the page key to turn pages. After the party answers the call, the call is connected to the number to which you are transferring. To perform a consultative transfer during a call: 1. Tap during a call. 2. Press an EXP key corresponding to the contact you want to transfer to.
Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your T48G Skype for Business phone. If you require additional information or assistance with your new phone, contact your system administrator. Troubleshooting Solutions Why is the touch screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
User Guide for the T48G Skype for Business phone You can find the MAC address in the label of carton box. You can also find the MAC address from the phone’s bar code on the back of the phone. Why can’t I sign into Skype for Business Server on the phone? Check your phone is properly connected to the switch or hub. Validate your domain name and sign-in information are correct.
Troubleshooting 3. Uncheck Run automatically when starting Windows to cancel the auto-start feature. As shown below: Why can’t the phone pair with my Skype for Business client? Ensure that your Skype for Business client is installed on your PC and a Skype for Business user signs into Skype for Business Server successfully. Ensure that the user signing on the phone is the same as the one signing on the Skype for Business client. Re-pair the phone and Skype for Business client manually.
User Guide for the T48G Skype for Business phone Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether the dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem. Why doesn’t the phone ring? Check the ringer volume on the phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle.
Troubleshooting 3. Enter the desired time in the Play Hold Tone Delay field. 4. Click Confirm to accept the change. How to change the user password? To change the user password via web user interface: 1. Click on Security->Password. 2. Select User from the pull-down list of User Type. 3. Enter the new user password in the New Password field and Confirm Password field. 4. Click Confirm to accept the change.
User Guide for the T48G Skype for Business phone You can also contact your system administrator for help. Note If signing into the web user interface of the phone with the user credential, you need to enter the current user password in the Old Password field. User password is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: 1. Click on Settings->Upgrade. 2. Click Reboot to reboot the Skype for Business phone.
Troubleshooting 5. Click Export to open file download window, and then save the file to your local system. How to configure the severity level of the log? If your Skype for Business phone encounters some problems, commonly the global log files are needed. You can export the global log files to a local system, a syslog server or the Skype for Business Server. You can also specify the severity level of the global log and module log to be reported. The default global log and module log are 3.
User Guide for the T48G Skype for Business phone Parameter Description Configuration Method Configure the severity level of the Ice Log Level Ice logs to be reported to a log file. Web User Interface Default: 3 Configure the severity level of the BToE Log Level BToE logs to be reported to a log file. Web User Interface Default: 3 Configure the severity level of the Exchange Log Level Exchange logs to be reported to a log file.
Troubleshooting How to export global log? a) Exporting the global Log File to the Skype for Business Server You can upload global log file to the Skype for Business Server via phone user interface only. To export a global log file to the Skype for Business Server via the phone user interface: 1. Tap ->Basic->Log Upload. 2. Tap the Log Upload soft key. A dialog box pops up to prompt “Log Upload Success!”.
User Guide for the T48G Skype for Business phone 3. Click Export to open file download window, and then save the file to your local system. A log file named “MAC address-sys.log” is successfully exported to your local system. c) Exporting the global Log File to a Syslog Server To configure the phone to export the global log file to a syslog server via web user interface: 1. Click on Settings->Configuration. 2. Mark the Server radio box in the Export System Log field. 3.
Troubleshooting 2. Click Reset Log Level To Default. All log level will reset to 3. How to export/import the phone configurations? We may need you to export the phone configurations to help analyze problem. In some instances, you may need to import configurations to your phone. To export the phone configurations via web user interface: 1. Click on Settings->Configuration. 2. Click Export to open file download window, and then save the file to your local system.
User Guide for the T48G Skype for Business phone 3. Note Click Import to import the configuration file. The file format of configuration file must be *.bin. How to export call log? User can access call logs by downloading them to the local system for diagnosis purpose. To export the call log via web user interface: 1. Click on Settings->Configuration. 2. Click Export to open file download window, and then save the file to your local system.
Troubleshooting 4. Click OK to confirm upgrading. T48G Skype for Business phone can be also upgraded from the Skype for Business Server. For more information on how to upgrade the T48G Skype for Business phone from the Skype for Business Server, refer to Updating Phone Firmware from Microsoft Skype for Busniness Server. How to reset the phone? Reset the phone to factory configurations after you have tried almost all troubleshooting suggestions but do not solve the problem.
User Guide for the T48G Skype for Business phone The touch screen prompts the following warning: 4. Tap the OK soft key. The phone begins resetting. After reset, the touch screen prompts “Welcom Initializing…Please wait”. The phone will be reset to factory sucessfully after startup. Note You can also long press the idle. soft key to perform the full reset function when the phone is Reset of the phone may take a few minutes. Do not power off until the phone starts up successfully.
Regulatory Notices Regulatory Notices Service Agreements Contact your Yealink Authorized Reseller for information about service agreements applicable to your product.
User Guide for the T48G Skype for Business phone Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
Appendix A-Time Zones Appendix A - Time Zones Time Zone -11 -10 -9:30 -9 -8 -7 -6 -5 -4:30 -4 -3:30 -3 -2:30 -2 -1 0 +1 +2 +3 +3:30 +4 +4:30 +5 +5:30 +5:45 +6 +6:30 +7 +8 +8:45 +9 +9:30 +10 Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Ca
User Guide for the T48G Skype for Business phone Time Zone +10:30 +11 +11:30 +12 +12:45 +13 +13:30 +14 248 Time Zone Name Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) New Zealand(Chatham Islands) Tonga(Nukualofa) Chatham Islands Kiribati
Index Index A About This Guide v Account Lock 29 Adding the Location Information 102 Administrator password 55 Always Online 28 Answering Calls 117 Answering SLA Calls 150 Appendix A-Time Zone 247 Assigning Contacts to the EXP40 226 Assigning/Removing Delegates 151 Attaching the Stand or the Optional Wall Mount Bracket 14 Audio Settings 61 Auto Answer 118 Disabling BToE on Your Phone Documentation 10 Dual Headset 91 E E911 98 Emergency Call 104 Enabling Better Together over Ethernet Ending Calls 118 Ente
User Guide for the T48G Skype for Business phone M Managing the Conference Participants 179 Managing the Favorites 82 Menu Screen 36 Modifying the Privacy Mode from the Phone 110 Modifying the Privacy Mode from the Skype for Business client 111 Monitoring Skype for Business Contacts for Status Changes 227 Multicast Paging 193 N 37 O 1 P Packaging Contents 11 Phone Initialization 18 Phone Installation 14 Phone Lock 57 Phone Ringtone 62 Phone Status 43 PIN Authentication 21 Placing a SLA Calls on Hold 150
