User's Manual

Troubleshooting
55
Troubleshooting
Thischapterprovidessomegeneraltroubleshootinginformationtohelpyousolvetheproblemsyou
mightencounterwhenusingyourW52PIP DECTphone.
Ifyourequireadditionalinformationorassistancewithyournewphone,contactyoursystem
administrator.
Whydoesn’tthehandsetring?
 Ensure theringervolumeofyourhandsetisnotadjustedtotheminimum.RefertoAdjustingRinger
Volumeonpage16.
 Makesurethesilentmodeisnotswitchedon.RefertoSwitchingSilentModeOn/Offonpage17.
Whycan’tIreceivecalls?
 Ensure theDNDmodeisnotactivated.RefertoDoNotDisturb(DND)onpage49.
 Ensure theAlwaysForwardfeatureisnotenabled.RefertoCallForwardonpage49.
Whydoesthehandsetpromptthemessage”NotSubscribed”?
Checktheregistrationstatusofyourhandset.Ifyourhandsetisnotregisteredtothebasestation,
registeritmanually.RefertoHandsetRegistrat iononpage
12.
Whydoesthehandsetpromptthemessage”Notinrange”?
 Ensure thebasestationisproperlypluggedintoafunctionalACoutlet.
 Ensure thehandsetisnottoofarfromthebasestation.
Whydoesthehandsetpromptthemessage”NoLANConnection”?
 Ensure theEthernetcableispluggedintotheInternetportonthebasestationandtheEthernet
cableisnotloose.
 Ensure theswitchorhubinyournetworkisoperational. 
Whydoespagingfail?
Checkthecurrentmodeofthebasestation.Ifthebasestationisnotonthepagingmode,pressthe
pagingkeyonthebasestationtocastthebasestationinto thepagingmode.