User's Manual

Advanced Phone Features
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4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
ACD key
is configurable via web user interface at the path DSSKey->Line Key.
To log into the ACD system:
1. Press the ACD key when the phone is idle.
The LCD screen prompts you the following information:
User ID: the identity used to log into the queue.
Password: the password used to log into the queue.
2. Press the Login soft key to log into.
Note
After configuring an ACD key, you can press the ACD key to log into the
ACD system.
After logging in, you are ready to receive calls from the
ACD system. You can press the
ACD key to show your current ACD user status. You can press the
Available/Unavailable soft key to change your ACD user status. ACD user status
synchronizes on both IP phone and ACD system.
When you set the ACD user status to be available, the ACD key LED illuminates solid
green, and then the server begins distributing calls to your phone.
Contact your system administrator for the User ID and Password to access the ACD
system.