User's Manual

Advanced Phone Features
109
To configure MoH server via web user interface:
1. Click on Account.
2. Select the desired account from the pull-down list of Account.
3. Click on Advanced.
4. Enter the SIP URI (e.g., sip:[e-mail]) in the Music Server URI field.
5. Click Confirm to accept the change.
When you have placed a call on hold, the held party can hear the music.
Note
ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T21P IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance.
Note
All
involved
parties cannot use encrypted RTP
(SRTP)
.
MoH server is configurable via web user interface only.
Make sure ACD is
enabled
on your IP phone.
F
or more information
on enabling ACD
,
contact your system administrator.