User's Manual

Appendix A:

TROUBLESHOOTING

If, after you have followed the installation and configuration steps above, you encounter

problems in connecting to your network, the following suggestions may help you to

resolve them.

1. Is the Emerald USB Antenna plugged into the computer?

Verify that the Adapter is securely attached to the computer. When the computer is

powered on and the Emerald USB Antenna is secured, the green Power LED on the

back of the antenna will be lit.

2. Is the line-of-sight view obstructed?

Place the antenna in a location where the line-of-sight between it and the remote device

will not be blocked by other objects, like trees or walls.

3. Are other wireless clients or Access Points functioning?

You or your network administrator can verify whether or not an AP or any other wireless

stations in the network are functioning properly. If they are, check the wireless

configuration and IP settings of the malfunctioning station.

4. Is wireless configuration consistent with the rest of the network?

If you are certain all hardware is securely installed, and operational, open the Utility

program to check the status. If the “No Connection” message displays, check Network

Configuration as discussed in Section 2.4 “Set Basic Parameters”. Refer to Section 3 for

an explanation of advanced settings.

NOTE: If you do not know the name of the network to specify as the Network Name,

ask your network administrator.

If you are using Peer-to-Peer mode, all wireless stations must have the same Network

Name, and be set to the same channel.

Access Point mode also requires the correct Network Name, but an Access Point is

able to detect Emerald USB Antennas with Network Name set to “ANY”. If your station

is set to “ANY” try changing the Network Name to the same name the Access Point

uses.

5. Is TCP/IP configuration consistent with the rest of the network?

If the Wireless network configuration is correct but you still cannot connect to the

network, verify that the Windows Network properties are consistent for your network.

When installing the Emerald USB Antenna, the “Orinoco USB Card” network adapter