Specifications

Hand-Held Warranty Exchange Policy
Hand-Held Warranty Exchange Policy
If this is not possible (i.e. the retailer has gone out of
business or no longer carries the product line)
MTD’s customer service group may handle the
situation as follows:
1. MTD will obtain the customer's information, such as name
address & phone number
2. MTD will obtain product information, such as model and
serial numbers
3. MTD will obtain dealer information, such as dealer name,
address, phone, and verify failure
4. MTD manager will approve the exchange
5. MTD will ship the designated dealer a replacement unit
6. A customer can then acquire their product replacement
from the designated dealer
If this is not possible (i.e. the retailer has gone out of
business or no longer carries the product line)
MTD’s customer service group may handle the
situation as follows:
1. MTD will obtain the customer's information, such as name
address & phone number
2. MTD will obtain product information, such as model and
serial numbers
3. MTD will obtain dealer information, such as dealer name,
address, phone, and verify failure
4. MTD manager will approve the exchange
5. MTD will ship the designated dealer a replacement unit
6. A customer can then acquire their product replacement
from the designated dealer