Specifications

Hand-Held Warranty Exchange Policy
Hand-Held Warranty Exchange Policy
To save time and cost, the preferred method of
exchange is to refer the customer to the
retailer as follows:
1. The authorized dealer should write the customer
an invoice stating the situation
2. The customer should visit the retail store, from
which the original product purchase occurred
3. The retailer will exchange the hand held product
4. The retailer will then contact MTD’s Single Point
of Contact (SPOC) team for credit
5. At this point, a product return to MTD may be
arranged
To save time and cost, the preferred method of
exchange is to refer the customer to the
retailer as follows:
1. The authorized dealer should write the customer
an invoice stating the situation
2. The customer should visit the retail store, from
which the original product purchase occurred
3. The retailer will exchange the hand held product
4. The retailer will then contact MTD’s Single Point
of Contact (SPOC) team for credit
5. At this point, a product return to MTD may be
arranged