User`s manual

84
Appendix J
Troubleshooting
I hear other calls when
using the telephone.
Disconnect the telephone base from the
telephone jack. Plug in a different telephone.
If you still hear other calls, the problem is
probably in the wiring or local service. Call
your local telephone company.
Make sure you are using the round black cords
that came with the phone. These cords help
prevent crosstalk (hearing other calls).
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My caller ID features are
not working properly.
Caller ID is a subscription service. You must
subscribe to this service from your local
telephone company for this feature to work on
your telephone.
The caller may not be calling from an area
which supports caller ID.
Both you and the caller’s telephone companies
must use equipment which are compatible
with caller ID service.
Make sure the area codes are set correctly
on the telephone (page 42 of the installation
guide).
Reset the phone. See Common cure for
electronic equipment on the next page.
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COVM line indicator
remains on.
Make sure you have reviewed all messages on
that line.
You might have received a false signal from
the central office. To clear the signal, see
COVM RESET on page 58.
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