User's Manual

Doc No: 890-03084 Date: 2017-02-13 Rev 02pa1
Yanzi Networks Installation Manual – Smart Office 18 of 19
12. Troubleshooting
Behavior Solution Note
Gateway won't
connect
Ethernet-based gateways
Yanzi IoT Gateway:
1. Ensure Ethernet cable is plugged in
2. Verify gateway is receiving power and is turned on
Yanzi IoT Gateway Plus:
1. Ensure Ethernet cable is plugged in to the right-
hand port
2. Verify gateway is receiving power and is turned on.
If using PoE, double-check your switch is providing
power over Ethernet.
Yanzi IoT Gateway Rack:
1. Ensure Ethernet cable is plugged into the right-hand
port (the one next to the VGA port)
2. Verify the gateway is receiving power and is turned
on
4G-based gateways
Yanzi IoT Gateway 4G:
1. Verify gateway is receiving power and is turned on
2. Ensure sim card is inserted
Yanzi IoT Gateway Plus 4G:
1. Verify gateway is receiving power and is turned on
2. Ensure sim card is inserted
Sensor won’t
connect
Battery powered sensors
1. Ensure batteries are inserted
2. Some battery powered sensors have a power switch,
verify this is set to ON
USB powered sensors
1. Ensure cable is plugged in
2. Verify the power adapter is plugged in to a working
outlet
It is always possible to
check any sensors
status by pushing the
button. The LED will
then indicate the
current state of the
sensor, see page 15 for
LED behavior.